I bought some car audio things from Walmart 3days ago and have not used them do to crashing my car ,took my stuff back with receipt and lady look 1 time at it and says no return so goes to next customer, get on the Walmart app and each product is ok to be returned to the store
Today I'm at a store in Bakersfield CA and my past few experience with this store has been nothing but them harassing me while shopping. I'm not from here, I just needed to grab a few things here. But I was met with instant harassing by employees. Very rude. And now I'm trying to do a return of soda 10 packs and they tell me that it's a 6 day policy for food. Bull$h!+. This store is so judgemental and ridiculous. I don't want anyone to go thru what I have been thru with this store. I mean. I ask for lunch boxes and I hear on their walkie things. "she asked for lunch boxes". And then I flipped the camera off and I hear "oh she's mad now". I left my cart and went to walk out. I hear " she's headed towards the front door". And the little man employee at the front had the nerve to try and grab my purse and ask for a receipt. I said clearly I didn't buy anything, due to the rudeness. He says "were trying to figure out if you got anything". Like what. I had a sheet set that was discount from like 75 to 13 bucks in my cart. This store on mount Vernon is the worst store I have ever been too. Beside the one on Rosedale whom had the nerve to go in my bag as I was in the restroom. Then tell me I smell like weed so they are calling cops. Wtf. I don't smoke anything to smell like anything. Bakersfield had the rudest employees I have ever came into contact with.
I purchased a replacement pressure washer hose for my gas pressure washer a few weeks ago. Hose has developed a large bulge in it on the one end and sprays water out all over the place. Couldn't find my receipt took it to the store just for an even exchange and was told that they could not do it cuz you have to have a receipt to return an automotive product is there truth to this?
I'm so tried of paying for my pickup items with my EBT and Bluebird just to have items no be available (both food and non perishables) to have Walmart refund the money owed to me back to my EBT card ONLY. I needed cat food which was a total of 40.93 but since they didn't have it I need to to find it elsewhere well since they didn't put the money back on my Bluebird card which is where they took it from in having to come up with that money again. They've been doing this over and over and I am sick and tired of just letting it go. When I called you get an it fixed they tell me they have no way to correct it. This is absolutely disgusting!!!
Today I shopped at store# 04288 in Broomfield CO. Made a purchase of Blue Moon Light Sky Citrus 12-pk for $16.48 and Blue Moon Light Sky Tropical 12-pk for $47.48. When I asked the cashier about the price or to delete the overpriced beer she said "go to guest services and they will either price match or refund you" Well nope not the case they refused to refund or price match. Team Lead Frank said it's illegal to return beer in Colorado. I asked for proof of that well he couldn't show me in writing. Asked for the store manager and she wasn't available nor would she talk to me on the phone after I got home. I don't know how Walmart can justify selling a 12-pk of beer for $47.48. I know it was wrongfully priced as all other liquor stores or grocery stores sell it for $16.48-17.99 a 12 pk. Walmart is a piece of work!
Tried to return Meta (Occulus) Quest 2 at store (ordered online/delivery); stated serial # on headset didn't match with box. Come to find out using the Occulus support site that the serial #s aren't suppose to match up as the one on the box is for the whole vr kit and the one on the headset is just for the headset itself. Left and right controllers also have different serial #s (battery compartment).
This is also pretty common it seems (google it), but even when providing them with this information, they still denied the return. I even had a male employee vouch for this information, yet the "unprofessional" female managers kept rolling their eyes and looked at me like I was an alien (just plain disrespect). Yet the thing that really bothered me was the fact the managers knew exactly where to look for the serial # on the headset (hidden by strap). This looks to me like they had prior experience with returns for this device. Did they deny all the other returns by other people who purchased this? Were they lying to me and knew from the get-go that the serials wouldn't match (so they wouldn't have to take it back)? Keep in mind, I had originally paid someone else to make this return for me earlier since I had work, so to have to leave work for something like this and not have it resolved ... very frustrating since today was the return deadline.
I felt like I was there for hours for really no reason, just to make what should have been a simple return. Ended up calling customer service phone # to extend the return after giving my story - gonna try a different walmart tomorrow; also going to file a complaint with the managers. I use to work in customer service so yeah I know how customers can definitely treat workers, but to not have common sense or respect for the customer or your fellow employees really bugs me.
P.S. Don't buy it from Walmart - you may likely get a used product that had been repackaged and resold as new. When first opening, I noticed the lack of plastic wrap and there were already blemishes on the device.
#Waste of time, gas, and money.
I purchased 1700.00 in Pokemon and Baseball Trading Card gift sets in November 2021. I was in a hurry. Associates told me they were returnable. 3 days later I went back to return them in perfect condition. The store manager agreed to accept the return but they couldn't override the registers. My credit card company has been working on this until now, and they still refuse. No one in my Walmart Store knew they were not eligible for return. No signs. Nothing on receipts.If they didn't know how was I expected to know? You have to find their no retun policy on line. Corporate has a "Too Bad so Sad" response.
I bought my wife a gift for Mother's Day, a book. She already had it, so I tried to return the book. I had bought the book six days earlier, I had the receipt, and the book was in perfect condition. Customer service refused the return. An assistant manager also refused the return. Both cited corporate policy and copyright law.
If this is policy, it should be on the Walmart website!
WARNING: Electronically downloaded software DO NOT have a 30-day return policy despite their indicating that on the item's details page. A link on the policy line titled "Details" bring you to a page which state it is non-exchangeable or refundable.
I purchase H&R Block Premium and only later realized that I got it for Windows rather than Mac. I tried to even exchange it for a Mac version and was denied.
I am out about $60 for nothing! I thought Sam Walton wanted to help the people, not create hardship.
I am sick of Wal-Mart and their customer service goons who treat customers like thieves. They make up BS rules to shut you down. I just tried to return with a cash reciept that was saved in THEIR APP and the lady at customer service refused to give me the refund, saying it was a "Walmart pay purchase" and that I had to provide the original paper reciept, which is no longer legible thanks to the flimsy thermal printing they use. It says "cash" right on the reciept and still she argued that it was a Walmart Pay purchase. I am so sick of dealing with these people that I'm about to boycott Walmart altogether. Sam Walton must be turning in his grave at what his stores have become. They need to start s*** canning these busy body employees that think they're doing the world a favor by being difficult at the customer service desk. If you ask me Walmart became worthless the second they got rid of the 24-hour open schedule. as for the customer service employees on here griping about customers getting angry because they f*** with their money,shut up or quit. Let me screw you out of a hundred bucks with some fictional made-up-on-the-fly policy and see if you don't get angry with me. You busy bodies act like it's coming out of your paycheck or something when it's really coming out of mine because you lie about policies just to block my return. Get a life or go flip burgers if you can't just do the job the right way. You won't ever have a positive impact by being some kind of store clerk vigilante.
Let me tell you Walmart is the greediest store around. And the prices on the garbage they hock is low quality. The customer representatives are rude and every time I have to go in there some employee is following my every move thinking I'm a shoplifter. But if you ask an employee where an item is located they don't know what the hell your talking about. And If I return an item that I paid $25. for a week ago with a receipt I want $25. Back not the sale price $14.89. Walmart are the true thieves. On the backs of the poor.
I spent $300.00 a month n Walmart beside what my hubsand spent. Usually I use debit card and sometimes cash. Yesterday I purchase tart cherry juice beside other items. The cherry juice I purchase weekly. For first time this juice didnt taste right like spoil, etc I don't have my recipe so cashier would not refund me or let me exchange the juice. Of course I purchase another tart cherry juice. Why can't we get an exchange without a recipt if something is wrong with drink, food item?
BEWARE returning tires is a absolute nightmare! I initiated a return and was told to return at the closest store when I tried to the store told me I could only return at a Walmart automotive store- which was in a different state. I had to escalate to corporate! My Walmart online purchasing is over!
Does anybody know if they'll let me have my money back in store for a 3piece his/hers wedding band set, WITH reciept and original ring box, it was under $300 I believe. I know what the policy says as of 2022...but I purchased this set Oct 24, 2021. AND ONLY PURCHASED IT THEN BECAUSE JEWELRY LADY ASSURED ME I COULD BRING IT BACK. IM PRETTY DERN CERTAIN, LIKE 99%, SHE SAID UP TO A YEAR...BUT IM 100% SURE THAT HAD IT NOT BEEN FOR HER CONVINCING ME OF AWESOME RETURN POLICY EVEN AFTER THE NORMAL & ACCEPTABLE, 30 DAY RETURN POLICY...I KNOW I WOULDN'T HAVE PAID WHAT I DID, WHEN I DID.
$300 might not be much to anybody on here for a wedding band set...but for me, at the time...it was way more than I should've spent...OBVIOUSLY.
That's a whole other story by itself! Lol it's funny...but its not that funny. It just mostly sucks honestly...
Thx for any help guys?
Reading these complains are so disappointing... Working in customer service opens your eyes... I love how customers can complain about the service they receive... However you never hear about what the employees go thru.. Working in customer service you have people nasty and rude to you all day!! Cusses you out, calls you names, takes out their bad day on you... It's crazy how customers can constantly put in bad complaints but when they get great service they hardly ever put in any surveys you never hear about the good stuff it's only always the horrible and bad stuff so disappointing human beings are so disappointing!!
Am I leaving a comment or asking a question? I'm confused?!! Which is why I'm leaving this comment for Walmart to hopefully see...
I have yet returned something at walmart for a while but the experience I've had have been many & in all directions (some good, some bad, some funny, sum sad!!) But reading non stop comments from Walmart customers here on this site has been very sad & disappointing & actually should be the Dept Managers or CEO's or Whomever's job or responsiblity to read each & everyone of "all" posted!! Because Walmart lacks in Customer Service, Support, & Compation for their own customer's that are shopping there(& plzz note: not all of us out here have to shop there) To "all" Walmart employees & higher ups..your "customers" are the one's that pay your payroll & keep you working & no they dont sign your paychecks but with out us "customers" you all eouldnt have a job to go to & there would not be any "Walmarts" around (Walmart would end up like a KMart now wouldnt they?!!) Think about it!! Most people these days lack in customer service... come on..seriously!! I was taught that the customer is always right until proven wrong or is that court I dont know but who's ever reading this comment will know what I'm trying to say!! So buck up Walmart buttercup employees do your job well & if you can't make someone (like your customers happy) then please just quit or stay home until you get some better customer service skills or stop working with the public!! Gosh, I wonder what kind of customer service job I'm going to be getting tomorrow when I go to return my pkg...oops!!
I ordered a Samsung Chrome notebook 4 on Nov 15, recieved it on the 17 Nov. 1 week later called to return this item because it is not compatable with my pc. was told I would recieve a return slip in the mail between 5 to 8 business days. As of this date have not recieved a return slip.
Walmart is currently price gouging their hoverboards. I was out shopping for hoverboards and the aisle was a mess nothing was labeled or priced so I used the Walmart app to scan the prices. The hoverboards I chose scanned by the app was $100 less than what it rang up at the register and they would not honor the price that was listed on the app. I still purchases because it was a last min Christmas present. But I think it's unfair to the public that they do this.
I would not recommend anyone buy from Walmart or return by mail. I returned a defective mobility scooter, was suppose to get replacement, days went by like 10 still nothing so I cancelled replacement and ask for refund. When I contacted by chat several different ones, each time I got a different story, the finality of this was I was told the returned iteams weight was off so return was invalid and final and I don't get any replacement or refund. I did not get iteam back or any offer to at least repair iteam. I went threw affirm and owe bank on this. Now I'm out of replacement or refund and paying to a bank monthly payments for iteam I do not have. I have screen shots of all conversations one where I was told I will get my money back wait 10 days more, cause I cancelled replacement was reason for hold up. When 10 days went by I contacted again then got told by other person was invalid return. Next morning I talked to another he said the weight was off so final. No refund, no replacement and no offer to repair or return iteam back to me. I will never by from Walmart ever again! Rip offs!
A friend bought me a coat. It was too small. I went to exchange it for a bigger size. They had used their credit card. I explained to customer service all of that. She said she said nothing back as I had explained was bought the same day. Scanned it. She put the refund back on the card and took the coat and said we don't do exchanges. That has never happened before. Lead hill Walmart Roseville CA
Well now I have a paper weight my husband bought me a printer that has no wifi on it and he doesn't keep any receipts well just so happens I bought my wifi compatible printer at the same time and kept my receipt well since I don't need the one he bought I went to take it back no receipt and cant
Bought electronic air pump. Discovered I didn't need it. Never used it or even opened it. Returned with receipt within 2 day. Was told it is an item they will exchange, but not refund any money. But I don't need it, so exchange is as useless to me as the one I have that I never opened. Sorry. That's the policy. Employee doesn't have any idea why
I ordered something online, waited a month and a half seeing my shipment was delayed, then it was cancelled and said I could reorder. I went to reorder and the price is doubled and Wal-Mart will not honor the original price of the order they had delayed and cancelled. And the reason they cancelled stated as being out of stock.
So basically, they decided to try to get more money instead of honoring an agreement.
When someone returns an item, with a receipt and within the time allotted, we should be allowed to make the choice of how our money is returned, not be forced to accept a walmart gift card, it should be cash or other type of cash card to be able to use at any other stores of our choosing not walmart chouce
They sold me a straight talk phone which does not work and then refused to take it back. Now I'm just supposed to live with the fact that I am a visitor in the country and I used my hard earned cash to buy a phone that doesn't work and they completely refused to assist me. Don't buy phones from them
I bought a laptop at Walmart as a gift and it was delivered 8/27/21. However I shopped early and just gave it to the person for their Bday about 9 days ago. Well the keyboard quit working so I went to exchange it and got a BIG NO!!! The policy is within 30 days of
Delivery !!! So it malfunctions approximately 6 weeks after opening it and TOO BAD NOTHING CAN BE DONE !!! WTH so I'm just out 440.00 OMG I AM ? ? ? ? ? ? ? ? ? NEVER AGAIN IM DONE WITH WALMART !!!!!!!!!
I went to Walmart TLE department for an oil change and left with a car not working. My vehicle needed an over due oil change..so I took it in to Walmart and the young man stated that I could drive it for six more days. I stated no thank you just change the oil. They didn't have my brand needed the young man stated but "still" did the oil change. Now my car has no oil in it and is dripping from the bottom...they wouldn't give me the formal complaint paperwork..just something about insurance claim. No fix my car!!! I have/had no engine issues until I let them Walmart TLE department change my oil.
well I had a receipt for pressure washer I bought at Walmart in durant oklahoma and Walmart wouldn't give me my money back on it never been opened had receipt less than a 30 day purchase serial numbers and all matched what to do I bought it under the beleif if I wanted to I could return
PS everyone should do this I know I'm going to next time Walmart if I do purchase something if and they asked me if I need a warranty with it I'm going to push the item towards them and say if I need a warranty then it's not worth buying just another item for my trash ever since people got the stimulus and the unemployment it seems like things have gotten way greedier everything's went up 30% more or less the upper crust saying you think you're going to get somewhere you think you're going to have something nice I don't think so we'll just take it away and I can't blame Walmart on all this the government give and they take right back. I know all that money was supposed to be for our needs some of us might just want to have something nice for once and yes I've been working all my life now that we have stood up and said we're not going to work unless we get paid right they finally started raising the wages we should have done this 20 years ago everybody quit working I guarantee you people like Bill Gates and all the rest of them will pay more otherwise they'll be doing the work themselves you know that's not going to happen
Walmart's new 30-day policy on electronics I could see some things but I ordered a car stereo online through Walmart. And it's been 60 days and it quit what are people supposed to do with junk like this it was a walmart.com order as far as I'm concerned they are responsible for these things they ask you if you want to buy a warranty with it if I need a warranty that it ain't worth purchasing that just means it's going to break what happened to things lasting long enough so you can actually get some enjoyment out of it $200 isn't a lot of money but it's nothing to sneeze at either shame on you Walmart I'll never buy another Walmart special ever I'd rather pay double the amount to get something decent than to deal with you guys
I returned several boxes of surgical pads that I no longer needed - about 11 dollars worth. I no longer had the sales slip so was given a store refund card. On the back there was a scratch off place. I asked the casher what that was for and she told me I did not need to scratch it off. Why was it there and what should she have told me when I checked out with more items?
I bought a refurbished evoo Chromebook $120. Very happy although the charge doesn't hold but for 30 min. I just bought this laptop not even 2 months ago? My battery overheats... Not sure how this was worth but $60 tops to stay connected 24/7 with max life of 30 min. I'm sadden I bought refurbished from Walmart, now I know ...smh
The new return policy for walmart.com online orders is terrible! I can't print my own label any more, I have to take the package to a FedEx facility that prints, a 30 mile round trip, rather than printing my own label and dropping off at one of many FedEx places in my town. Walmart - WHAT'S UP WITH THAT???? I thought you cared about your customers. Clearly, you have made it harder for us to buy online; you have just lost a customer.
Walmart in Dover, De refused to do an exchange on a defective baby swing 07/13/2021. Stated that Walmart policy is anything over$25.00 must have original reciepit. I purchased this swing as a baby shower gift & so embarrassed the person I gifted it to was turned away. They had to bring swing back to me, I now have to return it. So 2 trips to this crappy run store because employees are not trained properly.
I was in the walmart off Freeport and i10 trying t I exchange a microwave air fry conventional oven for the exact same item the lady at the customer service said I could not exchange my item which was a gift that was defected f or the same item without a receipt.
I purchased a speaker from Walmart and was unaware there was a 30 day limit limit on being able to return it I wasn't formed this and I feel this should have been Posted somewhere while purchasing these items that require 15 to 30 day return I am now stuck with a speaker That no longer stays charged as it should and I'm out a $135 I understand some people could purchase these items damage them and then want their money back but at the same time this is not the case and if I had known I would have returned the speaker after 2 weeks once it 1st started not charging as properly To me in dealing with Walmart in the past with returns with simple stuff such as a $10 figurine toy at balfiguring toy I bought my son that he did not want Walmart Walmart does not want to give money back in any wayEspecially cash and they are very reluctant to even do Store credits or exchanges To me This is unfair to customers and I will be checking my business elsewhere
I bought Diaper from Walmart.com. After that I found I bought too much. I bring one of the unopen Diaper to Walmart store nearby to return. But one of the stuff refuse to help me get refund. She said Walmart store never accept any diaper return as her 25 years experience. The only way is getting exchange! So ridiculous! Never heard this policy, even search on Google. Location Richmond, TX77406. The stuff's name is JEAN!
When I tried returning diapers i told the customer service represenative that "these diapers do not hold the weight that is stated on the box. On the box it states that it holds 8-10 pounds." Each diaper only holds 1.5 or 2 pounds before it bust with poop. I am furious
I believe Wamart has forgotten that they would not have all those businesses if it wasn't for their customers who they seem to treat like crap. I have bought items their lately have been treated rudely by management.I have had my receipt and still not been able to get my money back.
I tried to return unopened alcohol to the Bloomington, Indiana store. I had the receipt and it was the same store I bought it from. They stated I couldn't get a refund because I'm not returning it the same day that I bought it. I bought it the day prior. There is no mention of that in their policy about same day return for alcohol.
Bought some Shining Fates pokemon boxes for a family member. When I was told that he was looking for Hidden Fates, not Shining Fates, I tried to return them, Unopened, with a receipt, but they claimed that they dont take back cards due to their policy.
This was the Walmart in Flint on Corunna.
I purchased two Reese's peanut butter chocolate bunnies on April 2 at Walmart, Clifton Park, NY. When opening the box, I found that the chocolate bunnies were not wrapped properly. I tried to return these two items to your store today but was told "Easter is over" and they would not give me a store credit or a return.
This product came in a box and when purchased and I did not know that it would damaged inside. Would you eat something that was particularly unwrapped during a pandemic?
Unfortunately this cost me $7.86. I just wasted money shopping at your store.
I shoped at a Market Place Walmart where i evon got my meds. I camein on day in a hury to putches a gift card and i needed to know if i could use my credit card to apply money on it. I aproched a man and s woman. She had her blue smok on. E was in street cloths. I knew he was lost provision as son as i saw him many weeks before then. He reaeked of it. Being in lost provition myself i knew he eas trouble. I ask for help and was dismised as if i were no one. A lady who was not on the clock. Got the lady who was and in control f regesters t let her use her coad to get in the system. I tried 4 times to explane what i needed and she couldnt understand i didnt want to get what she wanted. I admit i aided y voiceto get her to stop talking oer me. At that point i feltsomething toch my back. I droped, spun arund with elbow cocked ready to land it in the gace of my aggressor. I tealized who he was and checked my fallow through. Ill not us the words that wew excanged with he and i. But whatmost in that sore thT day still dont knoe is hesaid he woud take out his 45 and kill me. Thank God He didn't reach for one because he would have been disarmed and off his feet before he could think. I wish non of that would ever have happond. We both were in the wrong. Unfortunately im nt alowed back to that store. It sucks cause i loved shoping there. Everyone stay safy!!!
Don't tell me they don't make up a policy or if they are in a bad mood, no return but if they are having a great day, yes you will probably, now I said probably get your money back or credit back to the credit card. Now this is referring to no receipt but I had a copy showing the purchase with the picture and this nasty low life store mgr was a complete jerk yet the one I had receipt for...system would not allow it to go back to my credit card, a gift card they said. Yeah right you jerk, called Walmart.com and after 2 calls told them they had 5 mins to credit my card. They apologized and did a credit and said don't worry about the return. I don't want or need but thanks anyway. I am all about customer service and 90% of the time, employees and down to the mgrs are rude and I mean rude. Thanks to the ones who have treated me ok. This crap is a all Walmart's from all my experiences. Started shopping more elsewhere.
Tried to return or exchange a printer I bought a month ago only to hear about a 15 day return policy I've never heard of. Wal-Mart passes me of to 2 yr warranty people and they try to pass me of to the manufacturer. I'm just old enough to get satisfaction from telling as many folks as I can not to purchase electronics from them.
I just tried to return something i paid for with my debit card and its now gonna take 3 to 5 days to get my money back. And to the dum lady on here that doesn't think walmart makes m9ney? Are u slow or something ? Walmart is doing great. And the reason people dont wanna pay with a card is cuz what i just said. Its covid times people arent working but i cant get my moneyback from the billion dollar company for 5 days and i couldnt have my stuff back. So whos scamming who. Never heard of anyone doing this. They have officially lost all my business after today
As a former employee of Walmart, I know for a fact that they are making up policies as they go. They are also selling Products on Walmart.com from Third party vendors and refusing to give a refund. Then they pretend to call the third party vendor and then say it has been 30 days so the item is not returnable. They are scamming the customers because Walmart is the company debiting your account and sending shipments. Then I purchased some items with a debit card and returned them with my receipt in hand. Coro states the return policy with a receipt and a debit, cash, or check is used, cash can be given. They told me they had to put it back on that card or a gift card. So whose policies are you going by because I know fir a fact they are not Sam Waltons policies. Maybe his children and I am sure he is flipping in his grave from the wreck less monotony that his children has turned his company into! Sorry Sam! Totally ridiculous! Will be checking my stock in this company as well.
People just start suing Walmart for misleading and return fraud in small claim courts you will win they have that not posted nowhere in their store it's also a form of entrapment small claims court you'll win triple your return amount and demand that in small claims court you'll get it
Iam getting so tired of ignorant people bashing walmart! All clothing items were given 90 more days to return once returns were accepted. You all think walmart is making so much money, when in fact, all apparel items are being accepted but it didn't go back on the shelf. It goes to claims. And ALL food items, no matter what it is, even never opened, ALL have to be thrown out! Or the ones complaining about not being able to return or exchange without a receipt... a receipt or card that was used is required on all electronics and is 30 days. The computer wont allow a return even one day past the allowee time. And NO stores were allowing you to try on clothes. Its like that right now again, but u can return them. Be grateful you have a place to shop with good prices. Stop being so rude to associates just doing their jobs. Especially receipt checkers. Its policy and shouldn't be an issue at all if you're honest. Unfortunately, there are so many theives, it has to be that way. All u have to do is hang on to ur receipt till u leave the store. They probably wont ask to see it if its in your hand. And if u think u may need to return something, put the receipt in a safe place or pay with a card, it can then be looked up. Just sayin... stop being so selfish and rude
Just tried to return an item within the 90 day limit and with a receipt. I had purchased with a debit card with pin input so that receipt says "debit tend". According to their website on multiple pages it says that if the debit card is not available a cash refund can be provided. Well they told me they would only give me a gift card. I mentioned the policy that's stated in multiple places on their website and on their android app. They say the gift card is all they can do. So i call the corporate customer service line and explain that debit is the same as cash and is treated as such at most stores and the only reason to refuse was if they thought I was a "receipt shopper" aka a thief. I mentioned that the implication of the refusing the refund is them basically saying i stole the items because that would be the only reason to refuse to process the return. I then mention to corporate customer service that their policy in multiple spots says cash can be provided. I'm then told that Store Managers can set their own store specific policies. At that point I was beyond frustrated. How can a company like Walmart allow each store to make up their own policies that seem to directly contradict the policies they have on their websites. I also find it super ridiculous that one Walmart can have a different policy than a Walmart 10 miles away for no reason other that "the manager makes the final decisions with policies." This was my last purchase from Walmart. They have a misleading return policy stated all over their website and app that they then allow every store to disregard at their own discretion. Add on the fact that Walmart because of covid and the coin shortage have been highly encouraging card use when using a card their reduces your flexibility in case you need to return something. Target and Costco which are two of their biggest competitors out here Wouldn't even bat an eye as long as you didn't come up in their system as someone who is returning items all the time. In the future Ill buy from stores that actually follow the return policies set forth on their websites. Its especially obnoxious from Walmart who could easily afford to have a standardized customer friendly return policy. Yeah Walmart already has many questionable business practices but this is the last time I'm going here. So obnoxious, I recommend you take your money elsewhere
Ridiculous. I purchased a phone as a holiday gift. I was told by the salesperson that it would be compatible with our phone service provider. We just attempted to use it on T-Mobile, but the phone is locked-out and not compatible. When we tried to return the $400 phone, we were told that their is a 15 day return policy for electronics (during the holidays). What? There are two issues here: not compatible and 15 day return policy.
Tried to return 2 belts that were Christmas presents. Got the wrong size. Went to the nearest Walmart to return. Customer Service rejected the return and said I needed to go to the original Walmart where I purchased the belts. What? That isn't listed in the return policy!!!! So now I have to drive 50 miles out of my way because the nearest Walmart didn't have the product (still don't) due to Christmas, but now I have to drive 50 miles just to get a different size???? Not worth the $20.
My 18 month old daughter received 2 of the same toys for Christmas, the toy was bought at Walmart for @ $25.00. I wanted to exchange it for a child's swing which is almost the same price, I was told that they were only giving me $1.00 for the toy. I did not have the receipt. $1.00 because the toy was now on clearance...............MAJOR RIP OFF FOR MY 18 MONTH CHILD@!
Bought a pavilion gtx 1650 laptop on sale for 589 as a gift in november, my brother decided he wanted something more powerful after using it on xmas day so the next day I took my original receipt to the store I bought it from for a refund. They said the serial numbers don't match the receipt and i'm like what? I bought it there with a credit card and have the receipt I was given. After about a half hour they said it had two upc's as they might have changed and finally gave me a round about refund to my card, but man if they can't even get that right I'm not sure I'd want to buy it at the store, maybe online.
I purchased a xbox series x from Walmart in Las Vegas on December 5th 2020. Before making the purchase I asked the associate who was helping me if I needed internet or was it required to play it and the young man so no you don't need internet.
I completed the purchase took it home and opened it up on the 12th of December only to be greeted with "no internet connection."
I placed a game inside the console and it managed to install as normal however when the install was complete it said "more downloads needed, please connect to internet "
The frustration grew as every game I tried to play kept requiring large downloads based on the internet connection and were not playable without them some downloads ranged from 30gbs-98gbs.
I decided that the series x was not for me and went to the store where I had purchased it to try and exchange for the one x.
While waiting on customer service to ensure the contents of the console were in the box I went to speak with a electronics associate to see if they had one in stick.
When he said that they were sold out of all consoles I went back to customer service and they associate there was handing me my money 540.71.
I asked her what it was for and she said you wanted to return the item correct. I replied no I wanted an exchange and then she proceeds to tell me that she can't give me back my item do to privacy policy and that they couldn't verify if the information on the hardware was indeed mine.
Any logical person could understand the frustration that grew within me. Then a store lead who clearly could careless about the situation didn't help whatsoever and she kept stating well you have your money don't you go buy another one(sarcastically) and walked off.
Another store manger attempted to help but all he did was call other stores to see if they had any consoles 2 days before Christmas and of course they didn't.
Corporate was no help stating they never heard of such policies and attempted to contact the store but you guessed it no o e answered.
I was completely shocked confused and upset about the whole experience it made me never want to shop at Walmart again. The nerve of the women who clearly heard me say exchange processed as return.
BE VERY CAREFUL BETTER YET DO NOT BUY ANY ELECTRONICS FROM WAL MART STORE#04427 LOCATED AT 3221 N MONROE STREET TALLAHASSEE FL. BOUGHT BOSE BLUETOOTH WORDLESS HEAD SET PACKAGE DID NOT LOOK TO HAVE BEEN OPEN. APON OPENING THE BOX PASTIC WRAP ETC. IN THE BOX WAS ONE EAR BUD AND CHARGING BOX THATS ALL THE BOX CONTAINED.
WHEN CALLED IN LESS THAN 24 HRS THE MANAGER INFORMED ME THAT THEY WOULD NOT EXCHANGE REFUND OR HELP ME IN ANY WAY. THAT IT'S WAS BOSES PROBLEM . I CALLED CORPORATE HEADQUARTERS FOR WALK MART THEY TOLD ME THE SAME THING.
NOW THIS WAS LESS THAN 24 HRS ARTER PURCHASE AND HAVE RECEIPT PAID OVER $160.00.
So please take a very promising word of advice if you buy any electronic item watch so far whatsoever from any Walmart store to open it and check it before you leave the store because it's within the store that this problem occurred with earbuds and Walmart doesn't even want to stand by their return policies that they list online or did they list in the store had receipt was less than 24 hours the upstanding professional company that bows is of course they are handling the problem that I am still to this day on December 22nd 2020 without a set of earbuds that was a Christmas present a special Christmas present so you can imagine in this day and time how one must feel especially when it's it was a super special gift and long-awaited but yet nobody wants to take responsibility now bows did take responsibility because they're professional item was sent out said it was delivered but it wasn't delivered so now UPS is it question and if standing company that Moses they're still willing to handle the issue but yeah at Walmart the big conglomerate of Walmart that is now China owned in case nobody knew out there that did not want to stand by the return policy whatsoever corporate headquarters pretty much told me the same thing management that we stand behind behind whatever our store says I will check it out for you or report it to the store thank you for calling us about it and happy holidays maybe I'll have a Christmas miracle what do y'all think
I returned a mattress on Oct 28th, still waiting for my refund of over $300 they tell me they put it back on my debit card which was canceled and now they have my money and won't refund any other way except the cancelled card and the bank won't except the refund on a cancelled card.
I just left Walmart in Lexington South Carolina I brought some items back that were purchased and more used they had all their tags on them and the lady told me this is your third time in coming in without a receipt so we cannot give you a gift card with money on it anymore and we cannot exchange it for a refund yet I just read in your article that Wal Mart will exchange it if it has the tags on it without the receipt for a gift card but I was told that I could not do that if I didn't have a receipt and the next time I wanted to exchange something so what is the deal
Bought a orbital sander for 21$, a dual action sander for 40$, and a sanding disc 11$ along with a pneumatic paint spray gun 27$. Purchased 8 months ago. Tried returning them, but no refund. I would logically say a store credit would save face for Walmart here, but no. Harbor freight issues store credits for returned items, but not Walmart.
Guess what, Walmart lost me as a customer.
I am absolutely furious! I went to return a mainstay roaster I purchased. It did not have a removable insert. I did not have a receipt, & was told I could not return it without one. So I looked up Walmart's return policy, & it said no receipt was needed. So I told the clerk this. She said different markets have different policies! No where is this stated on Walmart's return policy!!!!
I tried returning a book that was in perfect condition. The employee was very rude, and said no books could be returned. I had had it for only a week, and when I said that Target excepts book returns, she said sarcastically that "we are not Target." This was at the Wal Mart store on 3298 Cerrillos Rd. here in Santa Fe. This was on November 21 and was not very well received by me after waiting in a long line.
U bought 2 packages of underwear for my children for stocking staffers..after I returned home I realized 1 wrong size and 1 wrong kind ..boxer briefs not boxers I did not have receipt was thrown out with the bag, both unopened!! ..the return counter at Walmart east London told me final sales on underwear and no returns without a receipt I said that doesn't not appear to be your policy on line she said well it is ..I reiterated again THESE ARE NOT OPEN ..she just looked beyond me and said..next RRRR
I thought I would add my thoughts about walmart. I went to return a vizio 4K V435-h1 43 inch tv (I didn't find it as good as the other vizio 4K v435-g0 43 inch tv I also purchased through the same walmart), and two pc gaming-wireless mice. Well, the vizio v435-h1 was only four days past the 30 day return period, csm would not allow it (I was disappointed but not surprised, it was past the 30 days afterall), they accepted the one return and issued a full refund back to my debit card for the one wireless mouse that wasn't opened. The problem came when she opened and checked the lightly used, by me, wireless mouse. She checked the serial number, with my help, because it was inside the mouse, and the serial number on the box and said the serial numbers don't match! What? I bought it brand-new from walmart, I had the receipt, it was within the 30 day period, but they wouldn't issue me any refund, because the wireless mouse I bought from them had this problem. She even said I could flag down the csm, because she was unable to page him, which I did. He told me the same thing, once he looked at the mouse and bottom of the box it came in. I'm disgusted! If you want to buy a pc mouse make certain you ask an associate if they will open it first to confirm it matches serial for serial on its box! Pure crap...
A microwave I bought at Walmart caught fire tonight. It is still within the 90 day window, but I already threw away the box. Are they going to still take it back this weekend? The fire ruined dinner, so I hope they will overlook the fact that the box is gone.
I live in Illinois and am extremely frustrated and confused that Illinois is the only state that Walmart is not accepting returns. It makes no seI live close to the Wisconsin border. Does anyone know if Wisconsin Walmarts will accept returns for items bought at Illinois stores?
Careful before buy the product from walmart, had a shocked experience from agent. As new series arrived i was returned tv unopened package back to walmart just in 2days after i have got product. They dispute transaction with out paying single doller saying weight mismatch. How could wt matter here atleast not opening return when same return happen in store they will verify. Better skip online delivery and return methods. They very intelligent managing with out shop returns allowing some products and nothing return amount.I am going to approach lawyer to see what walmart, fedex answer my request. Please ensure when purchase bigger things have proper store return plans.
Do not understand why Elgin, Huntley or Algonquin IL Walmart Will Not accept returns on apparals. All other surrounding stores have been accepting returns for a few months now...Ex: Meijer,Kohl's,Jc Penny Menards,
Dollar Tree,Walgreens. I ONLY shop at Walmart BUT I will NOT be shopping at Walmart anymore! Signed, Unacceptable & HIGHLY discriminatory
For the person asking about the controller that they can't return with a 2 year warranty. You must contact the number on the warranty slip. They will take care of sending you a new controller. It doesn't take that long either. I've seen people send back computers and within weeks have a new one delivered. Hope this helps.
Walmart will not let me get a new controller I went down there I have a receipt with a 2 year warranty on my x box 1 controller and they will not replace it. The controller down arrow on the key pad is stuck that's all that's wrong with it. Walmart told me to contact the manufacturer so I did and they told me at Microsoft that they only do 90 day warranty on their items that walmart has to replace it since I have a 2 year warranty with them but they still will not even when I have receipt and the whole box the controller came in
Waveland walmart does what it wants always will return a item for one person and not for another just bought a air mattress and it was not used by I had to open it to try to use it the air pump is defective so I got a new one I forgot to bring my defective one with me to the store that day so now I'm out like $85 because I don't want another one or to up grade and also it's been over 14 days
To the person that bought the stereo from Walmart for $150 , was it a 1000w onn ? If so , that stereo itself has a 90 limited warranty free from defects ... It states that , if the device fails within 90 days of purchase , an exchange or return to your local walmart store is an option ... The 90 day limited warranty paper should be with the stereo paperwork in the box ... Take that to walmart , stick that in their face and get your refund .... I purchased one of these P.O.S. stereos myself that failed on me just after 13 days and im taking it back today ... I would not recommend anyone buy the 1000w onn home stereo system ... They just up and quit on you after a couple of weeks and they sound like crap anyway ... They are not 1000w ... Nowhere close.
Received a 5 drawer flatpack chest of drawers from Walmart online, it arrived damaged, I went on the online chat and was told they would send me a shipping label, I asked that it would need to picked up from my home as it weighs 101 lbs and is quite a large box, they stated it would be picked up by FedEx on Tuesday, they emailed me the label and I put it on the package, Tuesday came and went, back onto online chat, I was then told that Walmart can not schedule home pickups from FedEx and that USPS would be the carrier, I had to point out that USPS do not handle large, heavy packages, I was then told that a company called Pilot would handle it within 5 days..... I am utterly confused and will be using Amazon only in the future.
I attempted to return Wal-Mart brand curtains today,. The curtains are supposed to be 100% black out but they do not work. I couldn't find my receipt but I had the packaging. The return desk couldn't do it, the CSM couldn't do it. I asked for the manager and the CSM insisted she was the manager... eventually she got a manager and he refused to return the curtains too. I couldn't find my receipt and now they require a receipt for all returns.. poor customer service. Guess I got what I deserved for thinking I should buy from Walmart.
Walmart sucks if the only accept certain things back within 15 days it should be posted all over the store. They know that if they did people would shop elsewhere? I pd 150$ for a stereo that lasted 5 weeks they won t accept it back so now i guess i get to deal with someone in china to get it repaired I LL NEVER SHOP AT WALMART AGAIN AS LONG AS I LIVE. I M DONE WITH THEIR COMMUNISTIC IDIOCRACY !!!!
What is the point of purchasing Walmart's protection plan if you won't accept a simple exchange when a product develops a defect less than 90 days from the purchase? I have receipts and purchased additional protection, but I have to jump through hoops and wait for the d@mn thing to ship across the ocean and back. If I could return it to the store and exchange it, I wouldn't have to be without my TV for a month and a half while we wait for it to get back from China. Additional charge for no additional service? No thank you.
I also want to know when Walmart will do return on clothes! I have items from months and months ago, I was told other Walmart's are doing returns, why is Placerville not doing returns, really bad customer service! Customer service reps know absolutely nothing about when they will start returns, they don't tell their employees nothing
I Bought Pair of Flats $15 & $100 in Clothing Online. I tried to return in store and couldn't return. So why did it give me the return option online to return in store. So I switched to return by mail and printed it. I miss the day to return and it charged my card again. I got email saying we will debit this amount from card for not receiving return. What kind of mess is that? Now items say I can return again but I then I will only get half my $ because they charged me twice
I am not happy and have ran into a brick wall with a solution. I purchased clothing for school for my child this morning. Unfortunately the shirts are too small. So a few hours later I tried to exchange them in the store. Only to be told sorry we aren't accepting returns. I was given the 1800 number to call walmart.com. After being transferred 2 times and on hold am additional 25 minutes I was given the run around again. I'm sorry we can't help you and don't know why the store would tell you to contact us. I was told your just going to have to keep the clothes and wait for returns to open up. Who knows when that will be? So in the mean time I'm unable to purchase more clothing cause my credit card already has charges. If I purchase more clothing and have a higher balance on my card then it effects my credit score. Now my kid doesn't have the clothes needed for school. I want a solution not the run around that I was given.
I am physically disabled, had over $100 of clothing and shoes to return. I too tried to get help from Walmart Corp, to no avail. They just started accepting returns here, but by no means will I drop the issue, simply because I made 7 trips trying to return them. In severe pain. With Rocky Mountain Spotted Fever. There are class action suits now because of this.
I have my receipt but I paid for it using my debit card and I wanted to get cash back for my returns because my account was in the negative and I needed the money but after complaining and arguing they would not have any part of giving me cash for my purchase.. personally I believe I got profiles because I look young and have tattoos all over but little do they k ow I'm a decorated combat war veteran
I also have $200 worth of clothes that I need to return that I purchased in late May, early June. I have went back and forth with Corporate and get a different answer every time. I live in Illinois....Illinois and California are the last ones on their list to not take clothing items back...do they not realize that the Covid-19 virus is all over the United States?? Why just these two states? I wish someone would give me an answer to that question. I need my money back!
WALKMART IS BRAGGING ON THEIR SALES. WHY? When you have a lot of unsatisfied customers due to the *no-return policy. I purchased more than one clothing item around the 4th of July so that my child can have a nice (descent) outfit to wear for the holiday. After going home and trying them on, they didnt fit properly. Therefore, I went back the day before the holiday to return the items and was told I couldn't. Do you know how disappointing it was for my child not to have an outfit like the rest. Because the return was last minute, no one knew there was going to be a problem. I chose WALMART to purchase my child's clothing. THERE SHOULD HAVE BEEN A LARGE SIGN POSTED OUTSIDE OF THE STORE WARNING CUSTOMERS OF NO RETURNS. Just as they took the time to post flyers stating how MANDATORY it is for you to where a face mask. No one warned me about the no return policy. In fact, the employees were encouraging you to buy when they should have had signs posted throughout the store. This seemed to have been rigged to get the customers to buy these items. Because of this, "I WILL NOT BE SHOPPING AT WALMART ANYMORE." I will spend my money where it is very well appreciated. I spend thousands of dollars a year at walmart. NOT ANYMORE! ?
I purchased a vacuum from Walmart this past weekend. When I opened the box the next day, there was no vacuum in it, instead I found 3 tree logs in the box! I immediately called and spoke with a manager. I explained I bought it the night before and had my receipt. He asked when I was in the store, what was I wearing and then pulled me up on their video. I was on the phone with him for over 20 minutes and he took my name and number and said he'd call right back. That was around 1:30pm. After several calls to the store and being hung up on before I could reach anyone, it was 7pm at night.
Today I called back and spoke with another manager who was really rude. She told me that they Never open any boxes that are electronics, they go directly back to the manufacturer and not on the shelf. I told her it wasn't electronics it was a vacuum. She said it plugs into the wall doesn't it? Then it's an electronic. (Wtf???)
I had to call Bissell regarding this, and told them Walmart refused to reimburse me, that I had to take it up with them. Fortunately they are sending a new vacuum to me, but instead of getting it (yesterday when I really needed it) it'll be 7-10 days.
I felt they were accusing me of stealing from them, instead she said it was Bissell's fault, and not theirs. I will never buy another product from them again in a box wo opening it before I leave the store. Neither manager apologized for this. I even filed a complaint with Corporate and was told it was up to the store manager.
I have clothing and sporting goods that were purchased on May 30 I attempted to return items the following week, but was told that they were not accepting those particular items. I'm told that when they begin accepting returns again, I can return those items because they have a 90 day return policy. However, in one week, that 90-day period expires. I'm told that they will honor the return. Ridiculous - I am returning over $250 worth of merchandise and like others, need that money back in my bank account. They should have to pay interest!
Today will be my second attempt to return two electronics products and my first attempt to make a Walmart Rewards Mastercard payment. I am hoping they will use the refund money to do this. I will be grateful if they do. If not I will be disappointed in there return policy. I believe in Sam Walton's word that the Customer is always Right.
Used to love Walmart and shopped there all the time prescriptions and all now I won't step into that place or order online at all EVER again....DONE! Now I love Target and I will stay with them! Same thing, went in with my granddaughter to get her summer clothes for something and they said we couldn't use the dressing rooms to just buy them, take them home to try on and bring back what we didn't want. But when we brought back all that didn't fit they said we couldn't return?!!! The lady just the day before told me to do this....does anyone there know what is going on?! Plus absolutely NO signs letting you know this. AND here's the real kicker.....when I went back the next day and got in line to return the clothes the walmart associate who came up and said I couldn't return the clothes said the guy standing behind me in line COULD return his items and guess what he had....he had a bunch of bath and hand towels!!! How is that even possible??!!! Who are the incompetent idiots at walmart corp. making up these stupid rules??!!
I have been shopping at Walmart in Suwanee , Ga. for 14 yrs. Usually I'm happy. NOT today. I purchased several 33.8 oz bottles of flavored clear American sparkling waters. I also bought 2 bottles of ASTI Spumante . Your cashier put 2 bottles of the waters in the same bag one of the bottles of Asti. It broke open and splattered all my asti over my driveway. I came back to the store an hr later with the broken glass and torn bag. Your cashier and supervisor refused to replace the asti....even though it was your cashier that over packed the bags with the VERY cheap plastic bags. EVRYONE else puts liquor in paper bags. Will you refund my $5.73, gift card, something???
I cant even return several made chep in china dresses that shrank in the dryer because they cant be resold & they dont know if the dryer had was too hot . WM has an rccuse for every thing so now i have to sell on the resale apps Ill lose some money & a once a month check isnt much to live on . I was listening to a pastor on the radio several yrs ago maybe 3. He's a motiveational speaker & a salesman. He told his experience that year at corp walmart. He said when the salespersons go to arkansas to present what they have to sell it use to be WM furnised a very nice meal then we presented our wares to the WM buyers. This year we got a sandwich ,a drink & we had to buy dessert of a cookie. He said " Dont develope a poverty mind set that WM has".Be more positive & have prosperty mind set. Poor WalMart Corp their profit was over $3 billion last year yet they are having to shut down many stores due to people buying from them on line. I wouldnt call over $3 B in profit just a little
All the other clothing stores
such as jcp kohls Belk hamrick tj Maxx and Marshalls what is up with you are trying to force people to keep items that Don't fit , people will shop elsewhere, Know you are a wealth company and probably don't care, it will eventually hurt your business heard a lot of complaints about long waiting keeping a lot of people away because of covid,
When will Walmart allow return of clothes. This is so unfair. I was never told nor was it posted at checkout that clothes could not be returned in NJ.
All other retailers are accepting returns on clothes. My clothes purchases were in the store so ineligible for online return
Can someone at Walmart please tell me how I can return these items. I am on a fixed budget and need this money for food and living expenses.
I am not happy with Walmart, still return section is closed, just Walmart is not returning the clothes that has tag
I have some clothes to return, when this section will be open. If you are not returning the clothes why you are selling them.
I decided not to buy any clothes from Walmart from now on.
Now it's July 30th, and WalMart is still "pausing" returning clothing to any of their stores. I'm so furious!!! Why are they doing this. Other stores, Target, Kohls, JC Penney, Avenue, Ross all take clothes back and quarantine them in a separate area for 3-5 days, and if tags are attached they are put back on the racks. WalMart is a huge store and I think they have used COVID-19 to rip people off. I have clothes to return but I really don't think they are going to give my money back. The virus is not going away.
Found this on walmart website:
Temporary Return Policy Update
Effective: June 15, 2020
For a number of weeks, we temporarily paused processing returns and exchanges for food, paper goods, home cleaning supplies, laundry soap, pharmacy, health & beauty and apparel items. As of June 15, we've resumed our normal return policy in most states. Any items that were temporarily not permitted for return and were purchased between April 20 and June 15 can now be returned though Sept. 15 with a receipt. Items from those categories purchased before April 20 will have the normal return window of 90 days applied.
Items temporarily not permitted for return and purchased between April 20 and June 29 in the following states can be returned by Sept. 29 with a receipt: Connecticut, District of Columbia, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, New York, Rhode Island, Virginia and Wyoming.
Returns and exchanges will continue to be temporarily paused on certain items in Arkansas, California, Illinois and South Carolina. We're also following all applicable local ordinances that prevent returns of certain items such as those in New Jersey and Minnesota.
If you need to return any item, including those above, and have a receipt, please start your return on the Walmart app or at walmart.com/startreturn. It's easy and may allow you to complete your return without coming to the store. If you're not able to return the item online, don't worry! Once returns re-open for impacted categories, we will be extending the return period by six weeks for those items.
Never had an issue with returning clothes in the Walmarts in Phoenix, AZ. Can't try them on but if they do not fit, they will give you a refund or let you exchange.
Az is one of the hotspots for Covid in the country and yet we get to take back clothing. Go figure.
attempted to return a pair of ladies short and was told that
Wal-Mart does not accept any returns on apparel... only place i saw this information "posted" was at the return counter... Lady was rude and condescending... this should be posted at check-out counters and other places in view .... I find it odd considering every other short allows returns....
I took three bras back to exchange for a larger size. My mom was large than their large. It was apparent the bras had not been worn. Each bra was $14.94 and the total purchase was $48.52. The service clerk told me that could get cash or store card. The refund was $32.54. Were does it say where Walmart keeps a third of the return total?
Walmart is not following its own policies for returns. I've had to call corporate on this issue 3 times now. Twice on the same walmart in the last 6 months. The store in appleton, WI has been very complicated and will not follow their own policy. Nor will they look up the item for you to furnish the receipt. This is ridiculous! We were told the quarantine is not an excuse for the items not being returned. And for those Items I have a receipt copy on my phones Walmart DePere WI. I am told that I have go have the original reciept. Who keeps the original for months during quarantine when you know it can be misplaced or thrown out? But the other item is a coffee maker which was purchased around Mothers day and receipt was lost so I was ok with an instore credit for the 178 that was paid. I also asked if they could look up the receipt and told no no no. There is not one single reason for the stubbornness. While many of us spend thousands a month there how is it that two walmart stores are being this stubborn? I spoke to Depere WI walmart store manager after calling corporate and he said he will approve the returns but why do I have to go to these lengths when their policy is in plain writing. False advertising? I would say so...I am just getting tired of walmart all tigefher and do not plan to go there if this type of treatment persists. I suggest walmart start following its own policy or they will lose many customers.
Idk yet i bought unrefined certified organic coconut oil in march from walmard expiration date 2022..its yellow now wich means its eancid..4 comtainers ..big ones..over 40$worth..i opened one to smell it after i noticed it was rancid cocianut oils sopposed to last and i bought it for pantry storage and use for cooking and oil infusiins i was so upset when i noticed it went went vad it might have been bad allready..idk...its whote in a solud state but yellow liquified wich id ok if its refined but its rancid..unrefined cold pressed coconut oil is clear unless its deteriorating..ew and i can't use it..im so busy and i don't have a car so ive put off returning it bc im going to cry if they don't let me..i don't have the receipt..i was confident it was good and i eas Happy and im not that organised to keep allll of my receipt s especially for groceries..i don't userally think what if i notice its rancid or rotten later on and i need my reciept..ive never had that happen with cocianut oil before ever and its like they sold me absolute garbage .. unintentionally im sure but what am i supposed to do..its lije burning money its throwing my trust and money in the garbage.. and its been since march so im not sure they ll honor or respect its expiration date is 2022..i ve never liwified cocoanut oil on purpose that i just bought to see if its rancid..it just never crossed my mind untill now so my trust is like im going to cry and be really upset bc i want to infuse gerbs into oil and create products and thats the oil i bought and it should be good but its garbage..if they don't..they can throw it in the trash for me..i can't use it..yuck gross and it ll ruin anything i use it for..big huge ouch.. maybe thos week i ll try ..i hafto make sure i can emotionally handle it first if they spit in my face so to speak..
I shop at Walmart a lot. I have receipts from purchases on 02/20/2020 for $469.20, 03/21/2020 for $266.07, 03/27/2020 for $100.16 and from 04/18/2020 for $270.22. I went to Walmart on 05/16/2020 bringing these receipts and the merchandise I wanted to return. From 02/20 I have a return totaling $24.67. From 03/21 the return is worth $7.49 and 03/27 worth $11.24. and the 04/18 return totals $30.97. I went because I was down to 6 days remaining of this recipes 90 day return period. I was darn surprised when the person behind the customer service desk said they were not taking returns for apparel or any over-the-counter type item but would be again at some point and not to worry because the return period would be extended. I said I was at the end of my return period and she said I would be able to return it because they were going to extend the 90 day period to another 90 days after they started taking them again. Do you think I doubted that I would be able to return them in an extended period? Heck, yes I did.
So it seems Walmart changed their return policy without providing proper notice to the consuming public, failing to disclose this new policy adequately as well as breached their sales contract with us, since there was no signage or announcement, we purchased our newly non-returnable items believing that they were indeed returnable. In effect allowing us to believe the items had qualities they did not have.
So now here it is July 21. Today I looked into whether Walmart had begun to accept the restricted items and yes, they had. Oh, well back on June 15. Guess I lost a month of my new 90 day return period. But wait. Go to their website so you can understand what is what. I copied this directly from corporate.walmart.com.
"Any items that were temporarily not permitted for return and were purchased between April 20 and June 15 can now be returned though Sept. 15 with a receipt. Items from those categories purchased before April 20 will have the normal return window of 90 days applied."
Note the word normal. Turns out if your purchases are from before April 20, the NORMAL 90 day return period that ran, in the case of my 04/18 purchase from 04/20 to 07/19. Except of that 90 days, 56 days fall into the period of time that they were not taking returns on these items. And of course because I did not hypervigiliently check Walmarts return policy on a daily basis, I missed the remaining 34 days from 06/15 to 07/21. Thats not extending the return period!! Just wait patiently for the time to come when they will take these back? Good thing I didn't hold my breath. Whoever decided how this was to be extended doesn't get it what was implied and expressed in the spoken word by Walmart employees and what was posted on the website when the change was implemented.
Walmart has been quoted on numerous occasions referring to starting your return online then laying out the new extension of time.
"It's easy and may allow you to complete your return without coming to the store," Walmart says in its temporary return policy change, adding that for items that can't be returned online, that once "returns reopen for impacted categories, we will be extending the return period by six weeks for those items." and here;
Walmart says if you can't return the item online don't worry, once returns reopen for impacted categories the return/exchange period will be extended by six weeks for those items.
No mention of purchases having to be made after 04/20 as being the magic date for the 6 week extension. Can't say I didn't know this would happen. Can't say you didn't know this would happen. I'll just mention here that there has been a Class Action suit filed against Walmart in California. You know sometimes I get tired of my business being taken for granted and screwed out of my money. I'll bet you feel the same!
On April 28th, at the Bloomingdale, Illinois Walmart, my teenage daughter wanted to try on clothes but we were told the Fitting Room was closed. The woman in that Dept said we could buy it, try it on at home, and return it. That was a Lie. The next day, as I tried to return a pair of shorts & a pair of jeans, the lady at the Customer Service said they cant return it. To this day, July 19th, Im still waiting to be able to return 2 lousey pieces of clothes. Thank God you only got me for $20. I hope it was worth all the hundreds you lost from me as a Customer.
I've been trying to return a car seat I bought at Walmart since the end of May. The Walmart I purchased from shut down their customer service department because, because they informed me, all the registers were destroyed during the looting. I took it to another local Walmart who wouldn't accept it, pointing at their barely legible piece of paper on the counter, because it was 'apparel'. What the, Webster's dictionary definition of apparel is something you wear. Last time I looked no one had ever worn a car seat. C'mon Walmart!! You're one of only a couple of stores open for shopping and reaping in the monetary benefits. Something needs to change here. They'll accept returns when 'Covid' is over???
Yes I'm also annoyed that Wal-Mart in California is still not accepting returns of clothes especially since you can't even try them on in the store. They should have big signs in the clothing sections saying "if you buy clothes you will be stuck with them for months". I now buy my clothes from Target or Costco who take returns. Just store the clothes for 3 days - all COVID particles will be dead by then - then they are safe for resale
I purchased apparel items in April 2020, I can't take them back even with my receipt. WalMart has yet to lift the "Pause", in the state of California. What is the holdup!! Everyone else is taking back clothes, Target, Ross, JC Penney. This is making me so upset I think I will never buy from WalMart again. Non apparel items maybe, but not clothes. This is just ridiculous and so unfair of this giant store.
I purchased clothes 3 months ago and I have tried to return the clothes niw for 3 months and they tell me they are not taking clothes returns right now! They should of posted signs stating that there are no returns on clothes, I am stuck with a bunch of clothes that I need to return and nobody has any answers as to when they will finally accept returns for clothes, I called the corporate office which they connected me to a supervisor named Tara and she had no more information then if I would of called my local store, she told me I can try to start my return online and I said I paid cash for my items so how am I going to get my cash payment back if I do a return online and she had No Clue, that's her exact words, she said I have no clue you will just have to follow directions online and it should tell you! I asked if there was someone higher up I can talk to and she said no, she said nobody knows when the customers will be able to return clothes because they haven't gotten the ok yet, I said then why didn't Wal-Mart post signs 3 months ago that you couldn't return clothes! She didn't have an answer to that either! I said you didn't even have signs up that you can't use the fitting rooms until I asked an employee that worked there if I can try on the clothes and they said nobody can use the fitting rooms. At this point all I want to do is return my clothes and get my cash refund back and nobody can answer my question when that will be available to do!!
I bought a telefone prepaid card and chose the wrong cell phone company. I wanted to return it and get a refund but was told they cannot do that. I said I believe the clerk at the elctronics dept. where the purchase had to be paid should have told me that this item is not returnable. A very rude front load manager came and was extremely unacomodating and I told him that I would take this matter up with my attorney, all in a very civil language on my part, the moment I said that he said about the attorney he told me you immediately have to leave my store which I proceeded to do...but since we have covert there is a line between the entering wallmart and a special line leaving wallmart...so i proceeded to go around to the proper line..he immediately followed me and said "you cannot be in my store" and embarrassed me in front of other customers to leave immediately this way. Well I am a lady and I am 76 years old and I do not appreciated being treated like a criminal like this person did. So I am going to take this matter up with my attorney tomorrow.
I bought some clothes, quite a lot, for my child right in March or early April,because I didn't want to drag her in the store during Covid,and their return policy has been great before.Some ended up not fitting and had to return,but every time I try they don't take return on cloths....yet.Hello,every other store has,my money is in it and I won't shop from Walmart anymore,and I am not the only one.If that's how they treat customers,I have a filling that our local Walmarts will be closing soon,because of the tremendous number of people in my situation.It is ridiculouse.It is not a state law,obviously,since every single other store accepts return.By by Walmart,for good.And thanks for the rip off.
Boycot Walmart! Go buy your goods at other stores that allow returns and not giving you the run around! No signs ever posted! Bad business and they are getting away with it! Very disappointed! No one seems to care when you ask about it in the store. Walmart is going down the drain and many people are shopping elsewhere. I used to shop there once a week. Not anymore; haven't been there for almost a month and I"M SAVING $$$$$$!!!!!!!
Return policy NEEDS to start back up on clothing etc!!!!!! You have lost my business for now. Haven't shopped there in 2 months due to your poor policy on returning clothes. I wont be going back and what a shame. Walmart has always been so good at returning. No signs were ever posted at the time of my purchase and what a shock when I went in trying to return clothing. OPEN the dressing rooms then if you wont let us return clothes!!!! It makes sense. So someone has to clean the dressing rooms. So what! Do it! Use some common sense. I'm done with Walmart and going to other stores that let you return. Target, Kohls has got my business and has for the past 2 months. They allow returns people.
Hello I Just Have A Question , For Return Policy To Wal Mart Store , I Was Bought A Tennis Shoes For My Mother, But A Tennis Shoes Was Not Fit Her Feet Very Well, So I When Back To The Wal Mart Store The Next Follow Day And Try To Return Them, @ Customer Service Exchange Or Return In Side The Wal Mart Stroe , But The Customer Person @ The Wal Mart Store, She Was Tell Me That They Can Not Except Any Return Itemp ,right Now On News Policy Of Wal Mart Store???? I Was See 1 Customer Infornt Of Me(myself) She Just Retrun Something Before Me (myself) But My Question Was ,they Did Not Have Post Sign @ Wal Mart Store The One Near By I Usaully Go Shopping Say Or Post Or Say: The Walmart Stroe Not Except Any Return Or Refund Any Itemp Right Now, I Would Like To Infrom The Wal Mart Company That , Why We Can Not Return Any Itemp Right Now,to Be Specific , Attention I Was Bought A Tennis Shoes On Last Wednesday And I When Back To Return A Tennis Shoes @ Walmart Store On Friday Afternoon And Customer Service Person Was Tell Me That They Can Not Except Any Return For Future Notice , And Make Me Really Fasted That, Why The Perseon Infront Of Me Was Just Make A Return Before Me , But She Was Tell Me She Can Not Except My Return For My Return Tennis Shoes . So My Question And My Concern That I Would Like To Return A Tennis Shoes That I Was On Last Wednesday , If I Take Is Back To The Wal Mart Store And Return Them ( Tennis Shoes) Please I Would Like To Know Exactly To Answer My Question To Be Clear And Policy Of Return @ Wal Mart Store, Please I Am Really Appreciate Very Much, I Looking Forward To Hearing From You As Soon As Possible, Thank You.
Bought a fishing reel on May 13. I used it for three days, then it broke on July 7th. I carried it and the receipt to Walmart for a refund since the reel is no longer available. I was interrogated by someone who MAY have been a Co-manager about WHY I was just now bringing it back. He said it was after the Walmart warranty period. I pointed out that the policy was 90 days, not 60 days. Then he said that didn't apply to everything. I searched the official Walmart policy, and there is NO mention about fishing reels not being able to be returned upon failure within the 90 day period. I got a little heated when he started questioning my integrity and reasons for the return. He didn't even know his own store policy. Then he told me not to come back to his store again.
I bought a pair of shoes. I didn't try them on because I didn't have any footies. I tried them on today and they're too big. I was checking to find out what Wal-Mart's return policy was. And they said that my in Illinois where I live they weren't accepting refunds. But I happened to call my local Walmart and they said no they're not accepting refunds or returns at this time. You know it's bad enough you got to wait in lying to get into Walmart but not accepting returns. I can understand some items don't need to be returned but if you're returning something that hasn't been worn and you've got the receipts and the tags they should let you return them..
They said I can't return an air conditioner that cost over $200 because I open the box. I had to open the box to see if it was a good enough air conditioner. I need a air conditioner for bigger space. Now it looks like I'm stuck with this smaller one and I'm boiling hot, I am disabled and ill! I need my apartment cool and I need my money back as I live on disability! This is absolute nonsense!
I bought a radio that I found out is not compatible with my car. I bought it on a student loan card. The store said they can only give a refund on the card I purchase the radio on. The problem is that only the school can add money to my card. So, the store manager offered to put the money on a gift card. I don't need that I need to be able to buy a different radio NOT AT WALMART!! Don't want to spend my money there. Called corporate office they said it is at the discretion of the store manager so basically he could give me the money back he is just being a jerk!! Way to go with that customer service!!!!!
I contacted Walmart Corp. Because I was told I could bring back clothes if they didnt fit since dressing room was closed. So when I tried to return they told me they weren't accepting clothing returns but to keep my receipts & once they started accepting returns I could return. WE WILL SEE.
Bought a radio from Walmart.Now covid and not allowed to return for my refund. But yet a woman ahead of me takes back 3 pieces of clothes which had tags off so you know she tried them on or maybe even wore but she could get her money back. Stupid I'm one not to shop ever again at Walmart.
Bought a pair of cargo shorts today. They were on a hanger marked 36 waist. When I went to take them out of the car I noticed the pants were tagged 32 waist. I tried to exchange them for size an hour after I bought them ( the receipt has the time on it) but I was told I couldn't because I took them home. What a load of crap, God only knows how many people handled those shorts before I bought them.
I ordered swimsuits on Walmart.com (from Walmart and 3rd party vendors). Can't return appear to the store but I was able to return the swimsuits to Walmart and 3rd party vendors in the mail. This doesn't make any sense to me.
And, I live 19 miles from Home Office. You would think we would be able to get some answers but not so.
I have to shop everthing was closed but walmart so i bought ftom there and bought i have 2 bags full of stuff that's not my style,too small(gained during quarintine) or didnt know what i was thinking now i see on its websiteu will only be able to take back from 6 wks i have since April snd dont know when they will be accepting clothes for returns so im out all this money and have clothes i don't want!!
It's now July 4th and in CA we still cannot return our clothes purchases. I bought my jeans (3) Back in April. There was no notice about no returns on clothes due to the COVID 19. The fitting rooms were closed to try on anything. After trying on one pair it was obvious that they were way too small! Went to return and was denied even going into the store because I had these jeans...Ridiculous! Many other states people are allowed to return their items but not CA...WTH???
Bought clothing before the ban (April 1). Tried to return it after the ban started, but obviously could not. Nothing posted anywhere that you cannot return clothing. During the ban, I bought a jumper, but didn't realize it was missing the price tag. The cashier has someone get another one for her so she can scan the tag. I get home and the cashier had put the wrong jumper in my bag!!! I was trying to purchase a medium and I ended up with an extra small. SERIOUSLY!?!?! The ban has been lifted in AZ according to their website so I'll see what happens when I go back today. Not looking forward to this!
It is now July 2! Every other major retailer had enough decency to do what's right. If you are willing to sell the product, it should be returnable! Don't give us the Covid bs. That's not why you are really doing this. If you feel that bad about it, close up shop. You've taken a good percentage of people's hard earned money now. You are clearly doing this to your benefit. You have no problem taking the money. I'm about to ready to take action on a lawsuit. There was no sign, alert, notification etc. No information whatsoever on policy change. If so, I wouldn't have bought clothes I couldn't try on. Absolutely preposterous!
How long is it suppose to go on like this? There were no signs or information before I purchased the clothing. Couldn't try the clothing on. This all seems like one big scam. Your stores are open and numerous folks are in and out everyday, but you're somehow not taking returns? Absolutely ridiculous! I even here the ban was lifted. What's the problem? You are taking germ infested money at the damn cash register. Disgusted by all of this. I just want my money back. Clothes don't fit!
Walmart is not telling the truth about the New Jersey ban on returning clothing. The ban is lifted and every other retail store is taking clothing back. They are just playing games with their customers. They were suppose to start clothing returns on June 29,2020 and are refusing. I'm done with shopping In Walmart and am also removing all my prescriptions from the store.
I bought EPSON XP-1405 Printer and have spent month its cost in ink in a week without a ton of printing. I tried to fixed many cartridge but non I able to. It goes through ink and no remanufactured ink fits it. looks I need to throw the printer in trash and bring new one .Prints wirelessly from multiple phones & it's easily recognizes on my network by my desktop/laptop computers. 1 star off for the ink cartridges. I've had it for about 3 months and have already replaced the black ink cartridge. I will be replacing the color cartridges next & would like the option of buying just the single color vs all the CMY colors as they run out at different times.
I called the 800 number this morning to see if they lifted the restriction in nj because I have been trying for month now to make return . The customer service rep says oh wow as of today it was lifted . I said can you call the store and verify with them I don't want to go all way there then have problem . She put me on hold and sure enough they didn't get the memo ... long story short they escalated my call to manager n I'm supposed to get a call within 3 days for an answer . I called this afternoon my local Walmart where I bought the clothes and asked are you taking returns yet she says no and we don't know when because the governor keeps adding restrictions . What dies he have to do with it .? My thing is what is the difference if it's today or next week if my
clothes are infected which there not how are they gonna be able able to tell .. I need my money back and this is ludacrus . I ordered clothes from Macy's online and they didn't fit but I was able to return immediately . What's the difference ???
Walmart execs are clearly sitting back on their mountain of money and laughing their a**** off at how easily they are able to profit, save $$ on labor, basically steal from their loyal(not to mention plentiful) patrons!!! Their "Covid return/exchange policy" is so clearly deceptive that I can not express my dismay that they would insult me by telling me that it is in place to protect me and their employees!!! It's so obvious that it is in place to keep their sales up, their labor down, and rip off their loyal customers of their hard earned money!!! When is SOMEBODY...ANYBODY...going to call it what it is and not allow them to continue to rob their patrons and continue to snicker at the level of foolishness of their patrons!! WHEN WILL THIS CHARADE END???? I can't be the only one that wonders...
I think it has been long enough for no returns or refunds maybe you guys sitting in the office making the calls should think twice maybe you people think most people will just give up and waste the money they don't have. I bought my grandson an ESSENTIAL pair of work boots on June 22nd and tried to return them on the 23rd and was told I couldn't. I would be more than HAPPY to buy his boots elsewhere but he had worn these for years and doesn't and can't wear all boots and we found these. LUCKILY I can afford to buy another pair from you but now I have a $50 pair of boots and have to wait for my money!!! THIS IS ABSOLUTELY RIDICULOUS!!!!! I have a pair of pants that I have had for 3 months I can't return!!! The more expensive stores have been refunding and exchanging for some time!!! WHAT ID THE PROBLEM!!! Then when and if you decided to change your policy it will be so busy and everyone will be ANGRY AGAIN BECAUSE THE LINES WILL BE UNREAL!!!! GREAT WAY TO CARE ANOUT YOUR CUSTOMERS!!!! Oh yeah I bought 4 tires with lifetime rotation and balance and that's a joke every time I try to get it done same story 2 to 3 hour wait. So now I pay to have that done!!!! REALLY!!!
I purchased clothes in a Weymouth, Massachusetts store on 6/20/20. The next day I tried to return it due to wrong size but was tilt YOU do not accept the return due to Covid. All other retailers in Massachusetts are taking returns; why are you discriminating against our state while you allow returns in Texas and other states that have rising Covid cases? To top it all off, you require customers to start the return online and bring the electronic return to the store where they do not accept the clothes.
I want my money back and your policy updated before I go to the media or the proper government agency to report your scam.
I try stuff on right in the aisle. If they don't want to see this open the fitting room. 300 people in one place, is not going to stop Covid. Think of all the stuff people touch and put back down, only for the next person to do the same. Time to get over it. If you are that concerned about Covid, stay home with the doors bolted.
I too tried to return clothing that I purchased during May. They refused to accept because of Covid. BS, they knew there was Covid when they sold the items. They are just taking no interest loans from every customer they can. Dump this Trump supporting business and put it in bankrupcy.
I bought a Parasol from wALMART ca ONLINE AND IT turned out to be open box, wrong color got burgundy instead of red, on top of that the box said $124.00 i WAS CHARGED $270 on sale. I took it back to the store, 3rd party vendor over $150 won't take returns. They sent me back home and gave me a number that didnt work, after that 2 other numbers didn't work, then I tried to return it online but since the vendor doesn't take stuff back you cannot click the link.
Pure ripoff and will never buy from them again. Didn't know that they shuffled vendors open box but they don't tell you no returns when you order No wonder they are losing to Amazon. Cannot compare the SERVICE. Amazon aims to please and Walmart just about tells you to shove it
I purchased a clothing item on April 14th which when I got home didn't fit. I tried to return it the next day (all tags still on & the receipt) and was told that they couldn't accept returns on clothing at that time due to Covid-19 but that I would not have a problem returning it at a later date when Walmart started accepting returns again. I just went in to return it on June 21st and was told that they were not accepting any clothing returns on anything purchased before April 20th. WHAT!! I've been patiently waiting to return this item and now, without any notifications, Walmart has decided to randomly pick a cutoff date? I'm still within their normal 90 day return policy so what gives!! Customer Service at the store just shrugged their shoulders and said this is the corporate policy. I contacted Corporate and they said they would reach out to my store. Waiting to hear from them.
I bought a blood glucose monitor and the other items that have to go with it in order for me to check my blood glucose. So the monitor does not work. So i went to Walmart to return the monitor and the lady at customer service told me that i could not exchange it or get my money back because of the covid 19 and i truly understand that. So i called the manager to see how could i exchange or get my money back and she told me to go to their website. So i did and you have to go through so much red tape to go through to get your money back. So i have gotten aggravated and i am not going through all of that to get my refund back. Its wrong of them to put the customer through all that stuff. So i didn't get my money back also. Plus i had to buy another blood glucose monitor and stuff that i have to have to go with that. I lost my money on that. I spend too much money with them to have to go through this scenario. I guess i have to bite the bullet on this one. I am disappointed with Walmart. ?
I'm just wondering when I can return a battery operated can opener?? Bought it two months ago not because I wanted it but because it was the only one out of all can openers available I bought batteries went home spending 25 bucks on all it then the darn thing didn't work ..I couldn't believe it..so I already knew I couldn't return it cause of covid so I went to another Walmart and bought a different one and different brand it works fine but I've got this 20 dollar can opener just sitting in a bag with receipt just wondering when I can return it I tried calling and no one will answer the phones I'm not wasting time gas and going into the store for no reason risking getting the covid so can someone tell me in Virginia Beach when it can be returned or should I just throw it away ..Just saying tired of looking at it...
I have 2 sealed non perishable items that I need to return because of the sugar content.
I was refused a return at the store and I was told I could return online but that method of return is invisible to me
I am stuck with food that im not allowed to eat. With no job I cant buy anymore until I return this. I have the receipt.
I love Walmart! Just walking in when the fresh air hits my face I'm exhilarated and my pocketbook begins to smoke. You know why? Because I'm about to spend...some...money!!! Mom money, mom moment! I buy a lot of things, small or big, whatever I think the kids and husband need. And I buy myself a lot of stuff too. Small and big things. A lot of times I feel great, until I get to the register. When the bill racks up, I pull out my credit card and they always run it. Sometimes I don't have enough money, but that's ok, I've got a ton of stuff at home I'm going to return because I didn't need to buy it in the first place. The customer service rep, she hates me. I see it in her eyes. I once came in with newly dyed red hair and she asked if I copied her. The next day she was brunette. But we talk, about the weather, her boys, my boys. Mom moments! I love leaving Walmart, except when it rains and I wore flip flops. But don't worry, I bought socks and shoes, so I'm sitting down and changing my shoes. They tell me it's closed, again. But they're always helpful with returns, most of the time.
I purchased a car radio and found another one I liked better so I took the one back to get a refund since the box hasn't even been opened and had the receipt and was told that they refused the return but the computer wouldn't explain why it couldn't be returned. I'm just out of $85.00
Walmart's no return on clothing is despicable. There was nothing posted anywhere in the clothing dept. about this policy. I tried to return a couple pieces of clothing the next day, with receipt, with tags still attached and was directed to a sign posted in the checkout lane in a 4 pt font that was not legible. The cashier said nothing to me at point of purchase. All other retail clothing stores are accepting returns. This is a money grab by a large corp. taking advantage of the consumer.
My child bought herself a phone case but she bought the wrong size some went back 5 mins later told us no exchange and no refund hows about you guys piss off like really I understand Covid but telling a 10 year old that spent her own money to get what shes been saving up for for a while to do no all because of this covid crap you guys are a company that makes alot of money as if you cant afford to exchange a 10 dollar phone case .... I'm pissed right off
This policy refusing clothing returns may be well intentioned, but it has put customers in a very difficult position. Walmart, the wealthiest retail operation on earth keeps our money, they DO NOT POST THAT YOU CANNOT RETURN CLOTHING (I have a purchase from late March that I attempted to return 3 days after purchase and was treated like I had the plague with now, 3 months later, a total of 70 cases in my county of 219,000).
So why is the wealthiest retailer on earth taking financial advantage of their customers of relatively modest to poor means? Why not offer a method of returning by mail where they can sanitize their product properly? BECAUSE THEY ARE GREEDY.
Oh, and all my in store purchases disappeared from my app, so cannot start a return if I wanted to. GREEDY.
I love Walmart. By far a homely place where anyone can buy just about anything they'll ever need. And if it just happens to be that there is an error on the buyer's side or not; you may return it to get all your moneys back in your pocket:) personally any return I make I've always went right back down their huge awesome aisles of wonder rather than just walk right out afterwards. Sometimes, I get their a little late and they will let me take 5mins before telling me stores closed. I always pay for my stuff and have been happy to do so every single time. I even help put loose carts in the cart rack and pick up trash in the parking lot. A couple of times I've forgotten to pay for something super minor. Once home and realized; I felt sad. Walmart is incredible and honestly I wouldn't want it any other way. Thank you Walmart and please; never stop doing what you do best. Making towns glow.
I, too, was never informed that I couldn't return clothes I was buying, nor were there ANY signs stating that. Now, I have over $100 in returns, plus the other $100 for having to purchase the correct sizes. I'm about ready to bring it all back and demand my money back. I purchased them 2 months ago!! Get with it Walmart.
Nancy
Well I've been waiting for at least 2 months to return a dress I bought only to be told they are not accepting clothing returns. Then associate points to a notice on back wall that states this and says there should be notices in all departments and to be patient , also the cashier should have mentioned this as I checked out. Well, I keep checking and nothing has changed. Now the size I need is gone so can only hope to eventually get my money back. By the way, checked all over women's department and I did not see one sign to this effect. So what's up Wausau Walmart?
I bought a hair curling iron-DOES NOT WORK! Tried to take it back. The indian woman at returns desk-no no no no no? Does NOT speak english???? WTH!!! She pointed at the return policy? So, why does she works at the desk?? And-I ask employees, can you tell me where i can find .....? they run away!!!! I am so sick of shopping at walmart!!!
OMG,after reading the rest of the recent comments, I am compelled to put my two cents in. Exactly WHAT ROCK have you people been under????? Walmart is not letting people return clothes for YOURS AND OTHERS protection!!! FACT CHECK: COVID lives on material, therefore to buy clothing, take it home and expect to return it, is the epitome of STUPIDITY!!! Obviously, you people are selfish and could care less about the spread of this virus.....I certainly wouldn't want to know that the piece of clothing I bought, may have been at someone's house, that may have had or carried COVID....OBVIOUSLY Walmart can't "wash" returned clothing before putting it back out to be sold!!!! Be thankful that they are not "forcing" people to wear masks in the store as "some*" of us are unable to do because of respiratory issues, which makes it hard, if not impossible to BREATHE with one on!!! Again.....THANK YOU WALMART, for looking out for your customers!!! Oh yeah, I absolutely LOVE my "Walton Family" store!!!!
Most stores are accepting returns for clothing but your store. Were not allowed to use fitting rooms so we buy and have to take home to find it does not fit yet unable to return. You say it is due to covid 19 which I understand even though you will not get the virus from clothing. What is frustrating is your stores in CA now have banners saying face madks required by mandated state law yet you do not inforce this. I have been in 2 times now watching as people walk on in and your door counters sit there and say nothing letting them walk in. What is the purposes of refusing returns yet NOT enforcing masks. What is the difference? You are at far more risk of getting the virus by unmasked shoppers then a return of clothing. All I know is I better get a FULL return even if 90 days goes by from purchase date and I deffinately will not buy any clothing at all going forward. I would not be as upset over it if I 1 didnt have to worry about every penny I can not afford to waste and 2 if you actually enforced other measures. I guess you dont mind letting in unmasked people as its revenue so will look the other way but dont want to return stuff as you already got the money. Its very hypocritical.
Instead of whining and complaining and calling Walmart ugly "names", I just want to commend Walmart for doing the right thing!!! I have never had one problem returning ANYTHING, and have been a loyal customer since you existed! I have even bought things at Walmart in Volusia county and after moving to Jax, they STILL returned...no problems! To the poster thinking you are "entitled" to an"discount" for standing in line, to buy your groceries, why on earth do you think you should get a "discount", part of the "me" generation? And the poster that's saying that you should get an "extension" because of "COVID", seems you were able to get your items with no problem, so why should you get some extra time to return? There are policies for reasons people, stop whining about this store or it's simple....go elsewhere!!! Thank you for the excellent customer service Walmart!
Im soooo tired if not being able to return the clothing I purchased over 2 months ago. I sm on a budget and need any extra money i can get. This is way too long to have to wait to return something. Target heads bren accepting returns what's Walmart's problem? They could accept them let them sit for a couple of days.
You would think that in a Pandemic, Walmart would have a grace period for returning items. But no, Walmart continues to be a money hungry, don't give a crap about you, establishment. Oh, and then i get to either wait in hour in line, or check my own groceries. No discount for having to do it myself, and don't even think about telling me it's a courtesy to check my groceries. That is bs too. Walmart just doesn't want to employ people to do it. Greedy Trumpers. You should be ashamed of yourselves Walton Family. What's next, stocking shelves, or will people have to unload the damn trucks too?
W/marts Not Taking Clothing Back For Return Or Exchange Is Without A Doubt The Stupidest Thing They Have Done. As I Can See, It Is Just A Way To Hang Onto The Money, It's Called Greed. Maybe We Will Get Lucky And Get A Target Store In Town Or Another Competitor. Upper Management Are A Bunch Of Idiots At Least As I See It. The Compelling Thing Is That, The W/mart Employees I Talked To About This Absurd Deal Is...........they Agree.
I'm another customer who's very disappointed with Walmart's action of not receiving back the clothes I purchased from their store. They did not allow me to try them on because fitting rooms were closed. And there was message written near the area or at the register nor did the person at the registry advised customers that due to Covid you were not able to return any clothing you purchased. I think this would have been a much better customer service. Than trying to cheat people out of their money.
Walmart needs to start taking returns in all states. Customers are very frustrated about your policy. I went to return clothing and the associate told me per the policy it's not allowed as clearly stated on her sign which was face down on the table. Unbelievable!!!!
I bought some scrubs not knowing which size so I bought different types and sizes. In total I have 7 pair and come to find out when I tried to return the ones that didn't fit they won't take clothing back. Shame on you Walmart. If I would have know this I never would have bought them. I agree with many of the posts here that Walmart is taking advantage of customers. Why is it I can return clothes at Kohl's or JC Penny? I live in a small town with limited choices. My Walmart shopping days will now be very limited if at all if I can help it. There needs to be clear communication from all Walmart staff on these rules and there better be an extension in the return policy.
Very poor customer service on Walmart's part. Wouldn't allow me to try on clothing and then I can't return the items I need to. I went to my local store twice and both times was refused a return. They couldn't tell me when they are planning to reintroduce clothing returns.
Walmart, get on the ball with the refunding of clothing. You have milked this virus to the enth degree. You may wish you had rethought this out and at least would have had the courtesy to your customers to post a notice in the clothing departments that the refunds would not be given. You are losing thousands of customers; I am now shopping at Target and find their clothing and service above and beyond yours.
Try buying an item with a manufacturer coupon and then return the item Walmart tries to keep the money that it's supposed to be giving to you and steals a little extra tax money on top of it. Starts accusing people of fraud when in fact if you're stealing customers money turn the return and shortchanging them hello Walmart you're doing a fraud wake up extreme couponing is back
Very pissed off!! They won't return my. Clothes I bought them an there to big! Fitting rooms are closed!! Other store are now taking return!! Cashier NEVER said anything to me about not returning for whatever reason!!! Or I didn't see a sign!!! Now I'm sitting here with clothes and iNEEEEEEEEED MY MONEY BACK!!!
I purchased shoes and two pair of houseshoes. They were not satisfactory so I had only one choice, return them, but was denied the right to do so as said due to covid 19. Walmart, what is the difference, if I a person can go into the store try on shoes and clothes and not buy them, the opportunity to return them should be just as liberal. It is unfair to hijack someone's money. Walmart you have a ton of faithful customers don't run them away. I want my money now; period.
Return items are way over due.. The governor been gave the go ahead to start excepting returns, Walmart needs to train their associates what guidelines mean. Every other store had started excepting apparel returns in May when she made her announcement.. Not sure whose running Walmart,but they need to do their homework
I'm Very, Very,(Pissed-Off!!!) May 16,2020 bought 4- or. Plastic sandal shoes, took back the same day as bought, & Walmart pull this ( ) No Returns!!! I Need my money!!! ( Start Shopping Another Store, Toooo!!! ( Target etc.) Almost$30.00 Walmart!!!
Bought wedding rings over 500 for my anniversary guess what they are not real and the diamond count is off I can't wear them or get a refund yet. I am frustrated and heart broken they turned my finger green and the rings were sold to me under the idea they were real gold even said it on the box their return policy right now is crap
This has been going on since mid to end of May. There are signs on the way into walmart stating what's happening. If you all had paid attention you'd see this. If you also ask, customer service will except returns again at some point even if its passed the 90 days. We all need our money back including myself. This whole virus has changed many things i was honestly surprised they started rejecting returns so late in the game. Be patient.
I'm a longtime Walmart customer and I've always been loyal to your store, but this return policy towards apparel is absolutely ridiculous!!! You are milking the system and you know it. If you continue with this nonsense you will definitely start losing customers, and as of now my loyalty will start being with Target. Shame on you Walmart!!!
It is time to open the returns for apparel. Coronavirus has been proven by CDC to not be infectable via surfaces for a while now - CDC: "Coronaviruses on surfaces and objects naturally die within hours to days". If you are open for taking other returns, there is really no difference. All the stores are now open and dressing rooms are open as well. Time to update your return policy. I would like to get my money back. Let's get the ball rolling Walmart, you've done financially well during this entire pandemic. Now I need MY money back.
Omg Went To Walmart To Purchase Tshirts And Shorts For My Adult Son I Purchased Over 300 Dollars I Wasnt Too Sure Of His Real Size So I Purchased 2 Of Each Item One Xlt One 2xt Not Cheap Shirts Either Well Turned Out I Needed To Return Either For Wrong Size Or Didnt Like I Had No Idea They Werent Taking Returns Nowhere In The Store Did It Say That I E En Told The Register Person I Was Buying 2 Of Each And Would Be Returning The Other Did She Mention No Returns ...nope Im So Disgusted Im Out 190 Dollars Until They Feel That I Can Return How Will I Know When That Is ...ugh I Also Had Purchased At Kohls The Day Before And Was Able To Return Come On Walmart Get With I Need My Money Back
June 10, 2020 I purchased a pair of Wrangler jeans at the Wanamaker outlet in Topeka, Kansas. the jeans were washed by machine that very day. Upon removal from the dryer, at normal heat, there was a seam that came apart on the pant leg. I returned the item to the store where purchased and was told their policy would not allow me to return the item because of the COVID issue. They could not refund the item until this policy is no longer in effect. There is no notification that I could find in the clothing department or anywhere else for that matter. Could someone give me some reasoning for this nonsense?
This is ridiculous! I was not allowed to try on the three pairs of pants i wanted and there were no signs of return policy newr the register. Came home to find out the pants were too small on me so i decided to exchange them but the rude walmart employee said no and go online instead and hope for the best. Well that didnt work.. Wth. Then i went back and another employee said to wait till this whole pandemic is over. Im like wth thats never soon. That was $40 gone. BS all other stores allow returns and everything just opened up. Walmart really. So disappointed and annoyed.
Better get your act together fast....you can NOT have it both ways. We've got news channel investigators coming to show your signage and dressing rooms, BUT SHAME TO ALL YOUR STORES for not posting signage in all clothing depts and areas. Clearly indicates the obvious intentions of Walmart...buy our clothes. Only later to see limited signage by checkout area....BUYER BEWARE. LOOKS LIKE YOUR NO RETURN POLICY WILL BE ON THE NEWS.
I ordered a 2 pack of special batteries but received a 700ml bottle of Head and shoulders shampoo.Since it was for pick up in the store I when to their customer service to return the shampoo.
They can't return shampoo when the order calls for batteries so I had to call the head office order dept.
They gave me a refund conditional on the return of the batteries which I did not recieve.
Person I talked to said she refunded my credit card but the email confirmation says conditional on the return of batteries. I will call my credit card company to see it it was refuned.
I do not recomend ordering on line from Walmart.
Very aggravated with the currentnt return/exchange policy. How the heck can your dressing rooms be closed, yet there are no returns on apparel. I bought 2 pairs of shorts totaling almost $40 and they are 2 sizes two small! I took them to customer service and they basically said I'm stuck with it for now. Bs! Get with the program already!
I'm on SNAP. I bought K-Cups style coffee for $14.00 but didn't notice it was de-caf. Never opened, I took it back with receipt for exchange and nope, couldn't do it. Pretty good racket, Walmart, maybe I'll forget about it and you'll have gotten my SNAP money. Target is better.
Why are other retail stores accepting clothing returns except walmart, very frustrating, every week I spend over two hundred dollars in groceries and other items.tags and receipts are with the returns , it's the same as anyone touching the items in the store or someone without a mask, very unfair to the customer.
Walmart needs to get back on board with their full return policy. It's disgusting to see that they're taking advantage of their customers by not allowing clothing returns at this time. It's June 9th, hair salons, restaurants, and many other business are open for business yet Wal-Mart is still acting like it's March 12th around here. All other stores have reconvened with their normal return policy, yet Wal-Mart is taking advantage and WILL LOSE customers due to this unfair practice. People DONT have to shop at Walmart, we choose to, and we can take our business else where!!
I have tried to return a blood pressure cup 3x and keep being told they're not allowing returns on pharmacy items. the code on the receipt is not pharmacy and there was nothing said when I bought it When are you lifting the ban? All other stores in the area, why arent you?
I have had it up to my head with Walmart. I'm not shopping here ever again even after they give me all my money back. At what point do you think its' okay for you to hold people's money hostage knowing that so many people are in financial hardship. Yet, Walmart finds it feasible for their financial gain to hold people's money hostage. They go from wanting you to bag your own goods and still pay the same prices that other franchises provide in the cost of their products to holding people's money hostage. They need to be protested next for their bull crap.
Since when is a car seat / stroller "apparel"? WM has been the made more money during the Covid crisis than any other store. It is sad to see them implementing and extending this Covid return policy as it makes no sense! Why deny returns of "apparel" in unopened packaging or reject child's car seat as "apparel"? Some items are actually being returned due to damage or problems resulting from inaccurate description etc. Through no fault of our own, our money is being held hostage until an unknown time, and possibly indefinitely. I spend THOUSANDS at WM annually but this act has forced me to find other providers to support with my business. SMH Bad move WM
I purchased a battery charger that worked one time. The buttons don't do anything. I was just wanting to exchange it for another one but was told I couldn't without a receipt. I don't know where it is but as I said I used it once time. I don't understand why can't it be exchanged for the same item that might work. I'm suppose to lose my money on a product that comes from your store. It's not an item you can get without assistance or walk out with in the automotive section. Very disappoint in the stores policy.
walmart sucks. I have been trying to exchange something for almost 2 months. they will not till this is over they say. DUH. this is not going to be over for a year or 2. come on walmart. you make billions off poor people every day. we have nothing. you are more worried about making a dollar than helping people out. & we bought the stuff from you. at least quit holding our money. havnt you made enough off us & our country ? you have sold so much dsince the virus stuff that you have no big tv's on the shelf & always out of everything i need. your sales are double this year. COME ON !!!! LET ME HAVE MY FEW DOLLARS BACK !!!!
Yes! I agree, come on Walmart, I have atleast 100$ worth of shorts and swimwear, & shoes I can't return because of your outdated return restrictions, All you have to do is quarantine the stuff for 72hrs b4 putting it back on the shelf. You probably keep stuff off the shelves for 2days already.
Utterly ridiculous that Walmart has a no return policy for apparel returns. I had my receipt 1 week after purchasing tee shirts for my husband. They tried to tell me it was a federal criteria! BS! All other stores Are accepting apparel returns. I'll be avoiding Walmart from now on.
I bought teeth whitening pens for 48.00 and was not gone from store for more than 1/2 hour when I noted the box was opened and half of the pens were missing. I returned to store and they refused to refund or exchange stating it was due to Covid 19. I argued that it would be restocked, even talked to manager, but was refused. The item was either previously restocked after returned or someone stole off shelf. I guess I'm the one paying for it... instead of a multimillion dollar corporation that can't assure quality.
Highway 290 West Austin Texas Walmart ... husband's birthday is 9th so I went to Walmart and bought him shorts and shirt two of each. He is a type 1 diabetic he has squamous cell carcinoma on his face that had been removed he's got 150 stitches and has a hole in his foot from diabetes 56 years old ..during this pandemic he cannot go out of the house because his immune system is too weak the clothes I bought him are too big due to the fact he has lost a lot of weight... he had shity birthday and is naked...37y married he was our sole provider...so no $ to buy more
Reading all the comments mine is going to sound redundant,so fed up with this no return policy on apparel I have over $100.00 in merchandise, I too believe that Target will be my go to store, it' Closer to my House and alot Cleaner, Staff seems more competent then at Walmart. I've been getting my prescriptions at Walmart over 20 years, so now I will just pick them up walk out, and not shop there!
Visiting my sister in West Valley Utah.
Went to Walmart on 9 east and 4700 south, SLC Utah.
Bought bullet blender for about $50.00.
The blender won't work at all plug ins.
The blender had a hit and miss when starting up.
The rubber seal keep malfunctioning leading to leakage to inside blender.
Took back to Walmart the next day and ask to exchange blender.
Customer service said there policy's for returns without a receipt and paid for in cash was not something they would honor.
I told the clerk that I wasn't going to go broke over a 50 dollar idem and she could keep their broken blender.
She told me I couldn't leave the blender there and that was also store policy. I walked out very unhappy.
All I wanted was a blender that worked.
Bought clothing to take home to see what fits yesterday since you can no longer try on things in the store. Went back today to return what I did not want and was told I could not return any clothing. There were no signs!!! Then told to go online to start my return whatever that means, so I went online and everything was for online purchases only. i called to talk to a person and they sent me to another number which after holding for a long time was either hung up on or disconnected before any answered. I went back to the store they said there would be a six week on all returns and that if I have my receipt that I could return the clothes when the Corona virus is gone. Who knows when that will be. Target is much better they are allowing returns on everything including clothing. I hate Walmart any way this just makes it easier to never shop there again.
I agree with Jim. I too bought clothing at Walmart only to find that the items were too big and I wanted to get a smaller size. Went back to the store only to be told that closing could not be returned! What? I return the bathing suit to Lands' End. A friend just returned her clothing items to TJ Maxx. So I guess I just spent money on clothing I will never be able to wear. What a waste of money.
Walmart needs to make it very clear AT THE CASH REGISTER when purchasing clothes or LARGE PRINT at the front entrance of the store that we CANNOT RETURN OR EXCHANGE them! Not just on the small stand written in microscopic print with at least 20 other detailed precautions and rules that honestly look like just basic safety precautions they are notifying us that Walmart is taking to keep us safe while we shop! There's pictures of masks and it looks like their cleaning and sanitary policy! Definitely not their return policy! Besides that, ALL OTHER RETAILERS are allowing returns and exchanges on clothing! Hold it in a warehouse if you must for the necessary time to rid it of any possible Corona virus germs they might have! I even tried going on their website to return it! Couldn't find "the form" I was suppose to fill out for a refund! My fault though for buying clothes there! Should I REALLY be surprised??? It's WALMART we're talking about!
I have absolutely had it with all months redundant return policy at this time. There is no difference between returning a toy, food or clothing! All of the stores are accepting all returns at this time during this epidemic except for Walmart. Walmart is only selectively taking things pack like one thing is going to have covid-19 and one is not! What a joke!
The local Walmart in Sanford Florida has a manager that has no brains. I purchased a bag of coffee, got home and when I unpacked it, found the front of package was slit - from a stockers razor knife. Not taking any chances with an open food package I went back to the store WITH package and receipt, and was rudely told I could NOT return a package once I left the store. So I asked Kenny the manager if everyone was supposed to closely inspect each and every package before leaving store -- "Sorry cant return it, even though it was NOT my fault!!!!
So I asked how do I take care of this? Told me to go the Walmart site and I will find a form to get a return by mail.
Guess what NO FORM!!!! only links to other walmart crap.
So here I am with a 7 dollar package of coffee that I can not use nor return.
NO MORE WAL MART!!!!!
Absolutely dreadful experience just now at Walmart. Tried to return summer work shorts for my husband and was denied. We had our orginal receipt and all the tags were on them. He never even tried them on as we kept one of the pairs so he knew how they fit. We are out almost $70 for 3 pairs of Dickie work shorts. Also, I was informed my the not so friendly front end manager that apparel has been removed from their computers so a refund wasn't even possible and may not be even after things resume back to normal after the covid crisis. This is ridiculous to me as we were never informed that it was an all sales final when purchasing them. If we'd had know we smartly would have purchased 1 pair to see how the laundered and fit. During times when many are "penny pinching" and struggling to stay afloat I find this deeply upsetting. Truthfully my intention was to use a portion of the return to fuel our vehicle so that my husband may continue to work and provide for our family. As upset as I was I even mentioned this to the shift manager and she was completely unmoved and unsympathetic. So Walmart will disinfect the store at night for my safety, as a suck person may not be able to spend their money but refuses to clearly make new return policies available and accommodate a once very loyal shopper. To put it in perspective my husband's family's land borders the new Walmart plaza in our area so we have shopped there alot although we will no longer do so.
Wal-Mart still won't return my 65$in clothing told by higher up that as soon as it's safe for staff that may never be everywhere else is returning I think Wal-Mart will never accept returns again nothing was posted when I bought these 2 months ago you couldn't try them on I'm pissed
Bought a laptop online. Started the return online and returned it to the Auburndale FL walmart the day after it was delivered because it was of poor quality. A month later and still no refund. Keep getting runaround then told the customer service cashier probably stole it because that happens. Smh. I don't kbow what the shady hell walmart doing but i do know they gonna refund me $180 one way or another. She probably stole it wth... But if so ni proof so they wont do anything. Guve me my money back or give me another laptop so i can sell it.
Had a few item's of clothes to return I was told they wasn't taking clothing back at this time I ask why I wasn't told that when I bought them an why wasn't it on my receipt now I am out 60 dollars and can't go buy a different size because I wasn't able to try nothing on my last time shopping at Wal-Mart and the sales clerk was really rude
The store manager Torrey store number 06958 Was of little help when I was returning my lawn mower. They first sent me on a wild goose chase to find a mower for my exchange. When I got back then told me I had to get rid of the gas in the mower so I did and when I returned, I found out they wouldn't exchange nor return my product and yes I had and have the receipt. I know that everyone is in a Frinzzy during this pandemic, but all I wanted to do is exchange my mower, it may not mean much to walmart but instead of exchange I will get my money back and shop elsewhere. I will somehow get this in social media the way that they handled my situation as a customer. Ooh I also asked to see the return policy for my exchange and conveniently the site was done. I can tell you why the site was down was because the hogwash Torrey told was just that hogwash. So now I have to make two more trips to exchange my product as much as I a shop at walmart this is unexceptionable.
I bought shorts at Walmart, couldn't try them on, I asked at the dressing room. Was NOT told I couldn't return them by the dressing room police or by the cashier.
I will now go 20 minutes out of my way to never shop at Walmart again, for anything. I don't want to put another dime in their pocket.
I bough wireless headphones. I really liked them so i threw the receipt away. They were $94.56. Theres something i really dont like about them and i tried returning them. The man said i had 15 days and yesterday was rhe 16th day and i couldnt return them no more. ?. Wtf is this. I had the card i payed with and stuff. I dont understand. I read the policy and it says i have 90 days except some electronics.
I was basically escorted out of Walmart! They called ap yo come handle me because I wouldn't leave the store because CORPORATE told me I could return the 13 pairs of capris I bought and turns out she was wrong!! I told the manager I wasn't leaving until I spoke with corporate I was on hold for 30 mins the store was closing at 8:30 it was 8 when I got there so they were giving me dirty looks the whole time trying to get me to leave!! Corporate did nothing !! I told them they needed to do something because their employee told me I could return my items with my receipt which I had!! I only tried on one pair! All had tags and my receipt of purchase and they wouldn't even open the bag. So now I'm out $115 for capris until I can return them which it'll prob be winter by then !! I basically have the choice to wait it out like I've been doing or pay double buy the correct size so I can wear them to work & then return the others. Shame on you Walmart no signs posted either and they don't allow you to try on! This is bad business and bad customer service
I am EXTREMELY upset, dissatisfied, and disappointed with Walmart's changes due to Covid19.
Lots of us are out of work, and really NEED every penny stretched as far as possible. There are NO signs posted in clothing, or at registers about returning clothing items, well, lack thereof. After waiting in line at the service desk, for 45 min, I'm at the counter, have my receipts, tags and unused clothing to return. only to be informed otherwise. I just had surgery, so I'm looking at certain types of clothes. The fitting room is closed, so I buy it, try it on, and now, I'm out $80. I ask to speak to a manager, several times, up the ladder, and the store manager was COMPLETELY disrespectful, and very un professional. He has a rude manner, pointing to the index sized sign in customer service, and tells me "sorry, call the 800 number ". I did, then while waiting on a person on the 800 number, the store manager asks me to leave. I told him "not until I'm done speaking to someone, on the 800 number ". He THEN tells me that since I REFUSE to leave the store, he can have me escorted off the property.
The clothing, $80 worth, has to be "claimed out", due to the type of clothing. I'm following ALL the rules. When Walmart DOES decide to take items back, it's the same clothes, from the same house, returned to the same store.
Like everyone has said, "Walmart is no0t accepting clothing for returns. However, did anyone see a sign posted in the clothing areas making us aware of this? I DIDN'T !!!! I am totally pissed about this. Guess it's time to shop at Target!. Good bye Walmart!!!!
walmart has now stolen $30 from me. i haven't gotten any unemployment although i have applied for it. i haven't been working. i went to walmart at 7 am to buy scrubs for a job i'm very excited about. couldn't try them on. went home found out they were to big went to work in no scrubs.. came back to return them and was told no?? i was told "there are signs everywhere" (about the no returns.) NO MAAM. no signs. i wasn't told at the register that i couldn't return the item. if i would have been told that I WOULD HAVE WALKED OUT WITH NO SCRUBS. i would've politely given her the scrubs and said never mind then!!!!!!!! I WAS ROBBED.
I live in Chicago and this week we finally get some warm weather. I went to Walmart (Touhy Ave) to get some sandals for my toddler. The rack at this Walmart was empty, I decided to check out another Walmart. But in case I didn't find anything, I took the only 1 white pair of sandals I found.
The other Walmart(Niles Ave)was a 10 minutes drive. Of course, there was a line. I purchased 3 pairs of sandals, and tried to return the white pairs from Walmart (Touhy). The cashier said I couldn't return the item. I had my receipt, which clearly showed it hadn't been 1 hour since I purchased them. I didn't even go home for my toddler to try them home; plus, I saw other people trying these shoes on their kids in the aisles. I was so pissed! Walmart needs to STOP!
We're living in challenging times where we are all on a tight budget, with such uncertain future while we have children who are gaining weight and growing in this quarantine. This is ridiculous!
Frankly, I'd rather shop at Target and Amazon after today's experience!!!
Tried returning shorts that I bought online. I was told from Walmart.com to return to store or exchange for what size needed. I was told no that they aren't accepting returns or exchanges when it comes to clothes. Ton of workers outside and the one lady said to just go to customer service but never said no refunds of any kind.
I had lemons that rotted 4 or 5 days after I bought them. I brought them back. The manager said fine get a bag bring them up to customer service. I brought the rotted lemons with me. When I came back to customer service, it was someone else. She told me no food was to be returned. I said it was an exchange. She argued with me and said the way we have to ring it up it's rung up as a return. I said I don't care. The sign said refund. She finally did it. So if anything else spoils I will keep it out of the refrigerator and bring it in when the policy is lifted. Hope some hamburger meat spoils between today and whenever. The return policy for clothes is ridiculous. If you have the tags still on it and receipt. They should take it back. I have a lot of items I have purchased in the past 2 months
I am considering returning most of it. I haven't used it yet. Poor customer relations.
I bought120 worth of clothes,,I'm on disability,,and wallmart wouldent let me return the items of clothing,,so I had to go to another store Burks,,where that do accept your clothes, if you need to bring them back....I had to buy form another store, which cut in to my budget,,I get 1 check a month...so I could really use that refund ...
Not only are they not taking returns, the staff is very rude and not very knowledgeable about the policy. I was told there was a sign on the dressing room. What i bought was a gift (which doesn't fit, therefore no need to go the the dressing room. They have junk posted everywhere, but the only place you can find the return policy is at the customer service counter on a paper the is as big as this emai
Walmart has made money off many Americans during covid-19 and everyone else is taking returns except them and all the other stores was closed they clearly had an advantage now refuse to take returns on clothes this so you will forget about the returns and they won't have to return your money sounds like a scam may be they should be reported to the government
When I bought shirts for my grandson's birthday they DID NOT tell me I could not return them if they didn't fit. There were NO signs anywhere stating this either. There should have been signs trhat stated "Due to the Covd-19 you cannot get refunds or exchanges on the following items" I AM VERY UPSET!!!! (Do not send an email reply as my email is down)
I Find Very It Annoying That I Have To Wait To Return Clothing All The Other Clothing Stores Have I Couldn't Try Them On. There Is No Proof Of This Let Them Sit For 2 Days And Call It Good. The Hospital I Work For Thats All They Do After Washing Please People Need Their Money And I Wasn't Told When I Bought Them
I bought a gold necklace for my mother that was advertised as solid gold not gold plated paid $178 gave it to my mother couple hours later I got a phone call from my father saying that the chain wasn't real gold so I took it back to return it come to find out they're not taking returns on that now so you can take my money but you can't give it back for false advertising this isn't right I'm not going to let Walmart get away with this
They sure can take our money, but right when we need it most because a lot of us are out of work, they stop taking it back. I remember when walmart sold only made in USA. by Americans for Americans. I guess along with no longer selling made in USA items, they stopped carrying about Americans, and that at a time when they are making money hand over fist during this virus, and raising prices like crazy. Mr President you said we should turn in price gaugers? Please check out walmart. Supply and demand, doesnt mean just because you put out 2 pieces of meat, you can charge double what you did when you provided a whole cooler of meat. Maybe meat is a bad example, but it's across walmart product you cannot return. screw walmart. I hope other americans are as pissed, and when this is all over go out of their way to drive further tha 15 minutes and buy everything they need elsewhere.
My name is David Hill and i viewed a outdoor lawn thatcher for $139+ and I decided to purchase it online, it came after over five days
and even after I had sent an email to Costway which was your distributor. The next day after assembling it I made 10 passes in my yard and the unit stopped operating. I did all the checks from power outlet, cord connections to checking under the bottom for jams
and could not find anything outside the unit that would cause it to stop, so I decided to return the thatcher to your store and requested a return label and as of this date May 23 I have not received the return label.
We're used to what we're used to and this change is quite inconveniencing, but Walmart will take back the items. Let's try to be patient and hold on to those receipts. It would be nice if they printed this new returns policy on the back of their receipts or bags or at check out so that customers are aware before making an unnecessary trip to the returns desk.
I purchased some tank tops at Walmart took them home to try on since Walmart closed dressing rooms through covid-19, too large need to return
I'm told not at this time. So why aren't there any signs stating this temporary policy? Why have all the other chains such as Target, Ross, Ulta, already accepting clothing returns? Walmart whats your explanation to your customers who actually made you the big hoss that you are today? Be careful how you treat your breadwinner. Too big to fail? Saw that movie! Treat the consumer with more respect!! We can always strike Walmart and then see how big of a bully you can be
Get your act together because karma comes to us all.
I live in Columbus Georgia and bought a pair of TENNIS SHOES, when I tried them on they felt ok, but when I got home and walked around with then on the were ACTUALLY too small. I took them back and I was told that they COULDN'T do anything for me! A pair of TENNIS SHOES, REALLY? Since when did FEET give the Corona Virus? I HOPE they take a BIG HIT for what they are putting their customer's through. It's NOT right...
Clothes are an essential need in my mind. You can not try them on in the store either so when they don't fit you can't return them. I'm Very annoyed. No signs at all posted about returns. They take some things back and not others after you wait in line for 20 minutes. Ridiculous. Just another reason not to shop at Walmart. And then no idea when they will change their policy. What are you supposed to do call them every day? Ridiculous.
My son was in the hospital in January, prior to the announcement of Covid in MS. He lost 40 pounds due to a digestive health issue.I purchased some new shorts for him as clothing is an essential item under this circumstance. The shorts we're too large and I needed to return them for a smaller size. I found out I could not do this. I cannot take him in the store to try the shorts on because he is disabled. Due to his recent lengthy illness the Covid 19 is sure to kill him. Now we are out $40.00 and still without clothes that will fit him.
When will this no return policy for appeal be lifted? CDC now says virus does not stay on surfaces as first thought. This is BS Walmart. People are upset and waiting for customer satisfaction again. This policy will bite you in the end people do have other choices and will boycott your foreign made items. Wait and see its coming.C
I am absolutely FURIOUS at their policy- I understand it is to keep everyone safe but HELLO???? Why isn't the return/exchange policy printed on the receipt?? I tried returning a clearance item- to which they said they do not take back clearance items. I had just opened the box and looked into it, didnt even take the cabinet pieces out! And proceeded with some CRAP that we can return it within 5 days. I mentioned to the manager that it was not mentioned ANYWHERE, not even when the item rang up that it was FINAL SALE. I called customer support and the rep kept me on line for like 10 mins and said yes this is a policy... REALLY YOU KEPT ME ON LINE FOR THAT LONG TO FIND THE POLICY??? I am super furious about this and the only bs they gave me was that they would "cascade" this issue to their corporate... to which we all know, they DAMN WONT. Walmart, get your game straight.
I thought they were extending the returns because of covid 19? But I just went in there and they wouldn't give me cash they did give me a gift card because it was a little over 90 days.but I also had my receipt,which still dont make sense cause y would I give me a gift card and not my cash u would think they wouldn't do either but my opinion. Either way it's BS I think the things they do a very very wrong and after reading your of these comments I believe they could be sued like not posting that you can't return certain things during the pandemic. All the business America gives them and they can't yet is right mabe we should start boycotting. I also had a friend that had something happen to where he realized they had a camera in the bathroom and this was at the Kalispell store it was a couple years back he was gonna die them but thought he had somewhere that they could do that until I showed him he realized he read it wrong online.
I agree, it is crazy not to take returns at Walmart. They are the only place doing this. As someone mentioned in an earlier comment Sam's is accepting returns and they are the same company. If you can't try items on because they have the changing rooms closed off, Walmart needs to accept returns....
I have the receipt on a pair of sleep pants. The Walmart in Springfield MO on Kearney where I purchased it said no to a return. That they are not returning apparrel at this time. What am I supposed to to do. If this keeps up I'm buying clothes somewhere else from now on.
So I have been out of work for weeks now and I just tried to return two items at Walmart with my receipt and they said NO! What do people do with the unusable items they buy? The undershirts I bought are coming apart after one wash so I want to return the unopened package. There was an older lady at register beside of me returning a baking dish but I can't return unopened package of worthless shirts. Yes covid is a problem and they will let you buy anything you want at Walmart And spend the little amount of money you have while being out of work but don't dare try to take anything back!
This is a waste of space an things that you need to take back you cant. Wow. What happen to customers are always RIGHT!!. Wal-Mart you fail in helping your consumers and the ppl of America whom shop at your store. I cant believe you are acting like close can be harmful.
I purchased 2 pairs of jeans for my son and there wasn't any signs saying that they wasn't taking them back so I took them home and he tried them on and they was too tight , so then I tried to take them back I just got them that day and they said no have to wait til they start accepting the clothes again , well when people buy clothes some don't have any more money to buy more clothes because they sit bought them and usually get a refund and use that money to buy a pair so they can have them , well that day I was going to take them back I went back with my son and he was going to try on the jeans so we would at least know what size he would wear and they said no trying on clothes , and I said are you kidding me how am I suppose to try these on him to see if they fit , I'd have to buy them and take them home then be stuck with another pair of jeans , right now I have 3 pairs he can't wear because they wouldn't let someone try on clothes , this is not fair , they should have up signs before you buy them everywhere about the clothes but they don't , I'm very upset my son needed a pair of pants really bad and I can't get him a pair because of that policy right now . And I'm stuck with 3 pairs of pants that is over 40 dollars , that money could of went on him another pair of pants , and no money .
I have multiple bags of clothing that due to pre pandemic n pandemic have fallen out of return window. All items have tags on with prices I paid. Sale items indicated on tags, n full prices on tags which I paid. Please is it possible to receive a letter or email I can bring to Walmart customer service directly to refund me on these items the prices I paid? I'm desperate for the $! I'm 66 and was Ill this winter. Please help I shop Walmart all the time. I've sent this to you hoping in this exceptional time of pandemic you can make an exception for me. I'd be happy to receive a debit card to use at Walmart to show you I will continue to buy!! Thank you
I purchased the wrong medication (Prevacid) for my brother which was $23.00, when I got home found out he needed Pepcid which was only $7.00. When I went to Walmart for an exchange with receipt , box not open was told cannot accept returns until pandemic over, she said there are signs in the store, didn't see any. I just let my brother pay me the $7.00 as he is on Disability. I understand the policy, however, the sign about return policy should be at every register so everyone is aware of it and think twice about purchasing items they are not sure of. Walmart, people are hurting and money is tight, make your policy more aware to your customers.
I bought 4 shirts at Walmart on 5/16/2020. I asked the clerk if I could try them on and she said no. Never mentioned I could not return them. None of the shirts fit, tried to return on 5/17/2020 only to be told to look at the 5 x 7 sign on a pole by the returns. This is not acceptable. You were able to be open thru the whole Covid 19 shut down. Sam's takes clothing back, are you not the same company?
Walmart claims they cannot take back certain items. What is the difference if I return ink, which can be returned, but not any clothes. If I have the virus regardless of the item I touch may be infected. It also may be on items in the store that have been picked up and put back. The virus doesn't have boundaries to the type of item it will attach to. I agree this is a scam to get money from customers, but Walmart will be in for a rude awakening when they open the returns and are flooded. Walmart has no problem taking your cash, which very well may be infected and they are handling that back to customers, but they can't take a brand new item back. Other retailers are accepting returns and holding them for the recommended amount of time before being placed back in the floor. Walmart you are losing a lot of customers. This is bad business!
Went to return clothing that did not fit. Could not try them on at the store. The attendant told me that it was closed but did not bother telling me that there was a no return policy in place. Customer service tells me that they would not take clothes back and that there were signs everywhere. I went back to look for these signs. The sign is about a 4x6, fine print sign that hardly anyone will notice. Also, I suppose it okay to walk away from your customer at the register and make them wait while they arrange stock on the shelves, answer the phone, or randomly turn to another customer and start helping them before while your transaction waits. Customer service is not why most of us shop Walmart but this is a new level of horrible service.
Your return policy must be visible before a customer purchases the item. This is very frustrating when you cannot return or exchange an item that is defective. I purchased an ink cartridge and it was defective. I am not able to exchange or return the item. I was told to repurchase the item if I so needed it. Why can't you just exchange? Why must I have to be out the money twice for something that is not my fault but yours? This is insane. Makes no sense.
Walmart needs to be upfront and let customers know you will not be taking returns until the COVID 19 is gone. Are you going to reimburse people for the interest they have to pay on their credit card since they cannot use the oroduct.I think customer should file a dispute with their credit card company and go to the better business bureau. You are using your customers money interst free. You should pay the customer interest for using their money since you will not refund the money.
Walmart PLEASE put LARGE no RETURNS possible during this time of Coronavirus. At each cashier station. To inform your clients of this NEW no returns during the CV. I purchase a wheelchair and it was too big and heavy, need to return it and get the correct, one. The box was NOT open only after I got home and read the labels of the wheelchair. It has been more than 3 weeks and still not able to return it. And not able to purchase another one the lighter one until the $$ is refunded back. WRONG WRONG - I know the employees are dealing with NEW rule by the government. But this is an important one that should be in BIG BOLD LETTERS no returns possible during the CV should be posted at each cashier post. To keep your customers HAPPY and not upset! all will be returning back items that we actually want to keep, just to get back at you for not taking care of your customers!
Why is it okay for Walmart customers to shop, breathe on, sneeze on, cough on and touch everything in the store but Walmart customers are not allowed to return anything whatsoever? Is Walmart going to honor returns that are past their policy timeline when they finally deem it is safe for them to once again accept returns?
I think its crazy. I have a hundred dollars invested with merchandise at walmart. Shirt shoes bracelet an necklace. I never knew we couldnt return anything that has touched our body. This is a total betrayal of their customers. If they think about it every single item in their store touches our body. We PICK IT UP WITH OUR HANDS AN ALSO PUT IT ON THE CASHIER BELT OR SELF CHECKOUT SCANNER. IM SO UPSET BC I NEED MY MONEY. SAM WOULD BE PROUD. HUH
Extremely unhappy with Wal-Mart. They remained open as an essential business and allow you to shop the whole store. I shopped for jeans (having recently lost weight), picked up a pair and thought I could try on. The CSR at the changing room was nice enough to explain to tell me I could not try them on but NEGLECTED to tell me that I would not be able to return them!! Money is tight now, and now Wal-Mart is holding our money hostage. I, for one, will no longer shop at Walmart!
Walmart has changed their return policies, to make sure that you get stuck with the WRONG item if you accidentally bought the wrong thing. This amounts to profiteering on vulnerable people during a national crisis. This Big China corporation should be fined to the fullest extent of the law for taking advantage of elderly and disabled in the returns process.
We bought RCa 65" Tv tv and the following day m, we are trying to returned it because its defective, as well know they dont test the unit at the store, then they told us that we cant return or exchange it for now if its an open item not until the pandemic is over. They did not even tell us that we cant return and exchange it before paying for it while this covid thing is over, it is not fair on our part, we paid CA$800.00 and we cant enjoy the product, we know that there is only 2 week policy to return. In Canadian tire they entertain returns even during this pandemic, why cant you?!
When will Walmart accept returns I have bought clothing for me and my son that we could not try on any fitting room, no one ever mentioned that you could not return any items if they did I would have not have purchased these I have a growing boy and there is no telling without a fitting room what he can can't fit into.
When will walmart allow returns. I purchased shoes for my elderly mother-in-law (she is staying safe at home and her dog ate her shoes). She needed a half size larger in the two shoes i got but walmart in duncan ok would not accept the return. Wasn't told they wouldn't allow returns when purchased. I have had then for a few weeks and want to make sure i will still be abke to return them.
BUYER BEWARE!! DO NOT BUY ANY CLOTHES AT WALMART, unless you are 100% sure that they will fit without being allowed to try them on. They are not accepting returns or exchanges until Covid 19 restrictions are fully lifted. Who knows when that will be. They continue to sell their clothing, but you won't see a single sign that warns you of no returns or exchanges. I found out the HARD way.
I wasn't told anything about clothing not being able to be returned to walmart till after the purchase. that's only because I asked how much time I had to return or exchange items that didn't fit. I asked because I couldn't try them on because of the dressing room being closed. I bought hundreds of dollars worth of stuff and wasn't told now if they don't fit your stuck. it wasn't posted that you couldn't return or anything. I was told once this is over you have 60 days to return items.
I purchased a DVD that, upon opening it, the hinge holding the discs snapped loose. That should have been a red flag right there. Upon playing the first episode, there were already frame skips and hiccups. The second episode wouldn't even play, kept getting a disc read error. I should also mention the first copy of this DVD I grabbed, the bottom of the disc case was broken, despite it still being in shrink wrap. These are clearly used/defective products being resold as new. I obviously went to return/exchange it, but no luck because of "California copy law". Look, it was only $13 so I'm not that mad, but this just means I could've paid $60 for a faulty DVD and basically been told "oh well, too bad lol" which makes me just not want to risk buying electronics from Walmart ever again. Why risk it when I can buy online where I've never had an issue?
If you order on-line from certain companies, you must supply the return shipping box. You are not told this on the site where you order. Of course, I had already recycled the plain cardboard shipping box the item arrived in.
So after standing in a long line at Walmart to return the item, I find this out. Driving to UPS store through heavy traffic to purchase a shipping box was out of the question. Needless to say, I won't be purchasing anything else from Walmart.
Did anyone know that if you order a product on-line from certain suppliers, to return you must have the cardboard box it was shipped in? I I bought a plastic planter for $35. When I took it for return, they told me about the container requirement.
I can't even begin to express how mad I am right now over Walmart failing to inform their customers that clothes purchased aren't allowed a refund!!!!!! Nowhere in that store were there any signs letting customers know that clothing couldn't be returned OTHERWISE WE WOULD NOT HAVE PURCHASED THEM!!!! I needed to buy my daughter new summer clothes bc she has outgrown what she already has and spent close to $270. Unfortunately the fitting rooms were closed leaving me with only 1 other option to go ahead and buy the clothes, keep the receipt and from there return/exchange whatever didnt fit which ended up being close to half the clothes I bought her! It wasnt until I went back the day after to customer service that I found out about apparel no longer being accepted for exchanges/refunds at this time! NOW I'm out all of that money, my daughter still doesn't have any clothes and CANNOT afford to buy more!!!! Certainly your well aware of the unemployment rate this country is currently facing, leaving some pinching pennies so you springing this policy change so sudden and without notice is WRONG on so many levels!!!! YOU SHOULD BE ASHAMED!!! You owe your customers a reversal on this policy, post the policy for ALL to see and then go from there bc you know damn well that your customers were totally unaware of the policy change and wasn't posted in store nor did employees bother warning ppl about the policy change PRIOR to buying the clothes so those of us 'penny pinchers' had the option of purchasing elsewhere so that our money wasnt tied up and could be spent properly on the things we NEED since we cant afford to buy X2!! I know if this situation isnt resolved in a timely manner mu family will never step into walmart again! And encourage others to follow suit!! YOU NEED TO DO THE RIGHT THING WALMART!!!!!
I returned two spoiled watermelons to Walmart a day after the purchase but they said to to covid 19 no food returns.
What do I do with spoiled watermelon? The policy does not make sense. They should've given me a refund and they could throw out the watermelon. The customer service rep said stick it in the refrigerator and I said that could be for two or three months that you know that doesn't make sense.
This policy list needs to be updated, because if you go to Walmart's Refund Policy page it states differently on electronics such as computers and tablets. The website says you have up to 30 days to return electronics with receipt and original packaging such as computers, camcorders, tablets, etc. I dont know when it changed from 15 to 30 days but if you go to the "Return Exceptions by Department" link, it physically states 30 days. Here is the link for that: https://help.walmart.com/article/return-exceptions-by-department/a599887ef90c49848b36d9a649af95fc
Hope this helps for some. Also if you lose your receipt, but have the original packaging you can actually go onto Walmart's website and reprint the receipt as long as you have the following information:
Date of Purchase, Type of card used, last four of card, and EXACT purchase amount.
I paid half card, half cash, but a trick to getting around this is find items that are the exact cost of what you purchased, add them to your shopping cart online, and then look at the total with tax. You would then enter that amount into the 4 required information slots on Walmart's receipt finder page. I did this because even though you pay half cash, half card, it wants the full amount of the purchase (cash plus card). I was able to print my receipt. If you are using bank cards from Simple, Chime, Venmo, Cash App, select debit, not Visa. Here is the link to reprint your receipt which looks identical to the one they print out in the store:
https://www.walmart.com/receipt-lookup
Hope this helps some of you. I did this all because I purchased an Apple Ipad with smart keyboard, lost my receipt and had to figure out how to print a new one so i could return items within the 30 day window.
Hi. I am an old employee of this store. Customer service is everything, but that is a lie from hell. Walmart does stuff for Walmart and when you have evil people working for a company they will not accommodate you and say its policy. Now, I bought something under 26.00 paid on my debit card and was told after I spent it this way the only way to get cash back was with cash. But earlier as long as you buy with your pin you can get cash back. Make up your mind or target will gladly recieve more income
I was at Walmart today. Bought approximately $100.00 in clothes. Couldn't try them on the store so brought them home. Tried them on a took them back two hours later to return/exchange for different size. Customer service told me I could not bring them back. Showed me a small sign at customer service. I asked for the manager. Explained there were no signs at the front, could not try on and there were no signs posted there about no return and none at cash register and no one told me I couldn't return. The manager said was coming from corporate and she couldn't help me but agreed there should be signs.
Seems as tho not everyone is on same page at walmart regarding sum new changes updates and whatever. I cudnt try on clothes bc closed, I cant return clothes bc not allowing it.. BUT WHY IS THERE NOBODY THAT SAYS ANYTHING ABOUT IT.. WHY IS THERE NO SIGNAGE THRU OUT.DEPT?? THEY APOLOGIZE FOR INCONVENIENCE TELL US WHEN MINOR Cant accept alcohol, notes explaining shortage and # limits per customer.. notes for where line starts but nothing about returns. I'm a single mom 2 kids struggling. I kept my receipts returned following day... I cant afford to wait.
Same problems here. The creamer I purchased was 4-5 days expired at time of purchase; when I tried to either get a refund or exchange, they told me there are no exceptions and won't do any returns/exchanges because of Covid. My product is expired; it should be discarded, so why are we worried about spread of Covid with the creamer? I'll probably avoid Walmart at all costs now since you can't even return expired/defective products.
I tried to try on the clothes I bought here at Walmart in McAllen Texas. The worker told me tgat the dressing rooms were closed. I asked her if they didnt fit could I bring them back the next day. She said yes. I went back to walmart the next day cause the clothes did not fit. I was then told they were not giving any refunds on apparel at this time. I am here on vacation visiting my daughter. I just hope that I will be able to return all the clothes when I get back to Calif.
I bought half a gallon of Walmart milk and a 5 pound bag Ore Ida fries. I got home and discovered the milk was leaking and the bag of fries had a hole. Two days later I tried to exchange them. The manager was rude and would not offer an exchange or refund for damaged products. I don't have money just to throw away for damaged food. Walmart needs to change their store policy and train the managers not to be rude with customers.
I'm really pissed off that I cannot return two pajama sets that have not been worn that I just bought a few days ago!
A lot of cannot afford to wait for Walmart to refund our money! These pajamas have never been worn and have original tags and I have the receipt. The sign says to do returns online or in the app!
That is a crock of bullpppp! I waited 2 hours for a rep to tell me that since it was an online order there was nothing she could do!
I have a good mind to start shopping elsewhere!
Walmart PLEASE FOR THE LOVE OF BABY HEYSUS post NO RETURNS AT THIS MOMENT ON THIS ITEM above it before the customer buys it. How hard is it. You got crazy enter here exit here 6ft apart here signs everywhere. Just add another one. Reading all these comments about seeing a small sign at the service center is WRONG.
I, too, tried to return two pairs of pants and CS said cannot do a refund until the pandemic is over. This could be a year or so. How do I know when Walmart decides when the COVID19 is over. Walmart should clearly post the NO REFUND POLICY in ALL the AFFECTED DEPARTMENTS!
They will sell it but not take it back until things return to normal. When the heck will that be. I bought two shirts, they don't fit so I'm stuck with them. I don't know how many people touched them while they hung there, but I bought them. I'm elderly so I need my money back.
Long one ahead...So last year in October I bought a tv online at Walmart.com. Sold and shipped by Walmart. Two day delivery. Store to my house. (I just didnt have a truck available) the delivery company calls the following day to set up delivery time for the next day. Good deal. Time comes and goes. I call and check tracking online which has now been changed to 3 weeks away! I called Walmart support probably 30 times before I finally got someone. Was told there was nothing they could do, since it had already been shipped to me. No refund. Stewed and raged and went to the store and bought the same tv. Got it home, screen was messed up. Took it back immediately, but was given a refund after I said I'm going back to get the same tv. Got another tv...broken. 3 times this happened. They thought i was doing it on purpose. They gave me a refund and I just waited for the original one to be delivered. They deliver it, set it up and fire it up for me...drumroll? Yes, it had a damaged screen. The delivery driver calls, I call and it's a cuss fest. He takes the tv, I'm told to go to Walmart with a code they gave me and it's 50% off the tv I bought. So, I must be one of the rare ones that got helped and refunded multiple times. So many comments here where shoppers are denied refunds are disheartening considering their return policy says return anything for a refund.
I recently bought clothing at Walmart but did not get to try them on due to not being able to get into a fitting room (no attendant to be found). When I tried them at home, all but 1 were the wrong size. I took the items (with my receipt) to the service counter two days later to exchange them for different sizes. The cashier behind the service desk was VERY rude in informing me that my items could not be exchanged (or returned) due to Walmart changing it's policy that very day for Covid 19. I told her that I bought my items prior to this, that it was their fault I wasn't able to try them on in the first place, and that I felt I should get my money returned to me. She smirked and said, "Nothing I can do, Hon", then asked for the next in line. Next in line was a woman who was returning couch pillows!! Even better, she was given a full refund on these pillows! Someone please correct me if I am wrong but can't you get germs off a pillow that someone has slept on, breathed on, farted on, etc.? I am now out over $200 for clothes that can be neither worn or returned. This policy is absolutely freaking rediculous; I feel like Walmart has robbed me and pissed off doesn't even cover how upset this whole stupid ordeal has made me!!
Walmarts return policy is ridiculous! You cant return anything. I had three items. All packaged and sealed. Vitamins, pamperin otc, liners. Refused because they're considered pharmacy items? Pharmacy items to me are prescriptions. Wth! Why is walmart paying employees to sit at customer service to not doing anything since nothing can be returned?! It's all about the money.
Walmart has a new policy on returns. They will not except any. I bought four 2 liter sodas out of the rack only to get home and discover two were diet. I return to exchange the diet drinks for regular and nope. They can't exchange or refund on returns. On top of that they get loud and rude about it. I didn't stock the rack. They mix diet and regular drinks in the rack and it's the customer who caused the problem. Go figure. BEWARE if you shop at Walmart.
Misplace receipt for a tire purchase 4-30-2020. tire blew out 5-4-2020. Customer service could not return money or replace tire without receipt.Tech was at the store and inform me to speak to customer service. I know for sure my tire or refund should be given after 4 days.
I bought a romper from the Walmart online store and went to do a return and the cashier refused my return saying they dont take clothes i had it all taped and packaged and ready to go out seriously was mad still am i love Walmart but honestly you need to fix your return policy and re educate your employees
I had packaged items that it accepted online to return them but then when I got to the store they said they could not accept any of my returns and told me that I was beat on getting my money back which I feel like they should have to post their policy somewhere so you don't buy things thinking you can return them later That's ridiculous and the lady (Anita at store 00242) was super super rude. I feel like giving the fact that your store website still says your return policy as it was before the covid 19 outbreak I'm not sure how you don't have to honor that and refund customers their money. very very pissed
I wanted to try 2 blouses size large (my size) at the store and they told me they are not letting people try cloths anymore due to covid-19. I thought okey, I'll get them, the blouses look big enough. Went home tried them and they were too tight on the arms. I immediately went back to the store and after 20 minutes waiting in line the Walmart employee told me they are not taking clothes back or exchanging it. I told her the store didn't let me try it. She said read the sign, new store policy, they have a tiny sign only at the return counter. I felt stupid and offended by the way she talked to me. She said I could returned the items when covid-19 would be over. Will they take summer clothes back with an old receipt in the winter, assuming the covid-19 is over with by then? I'm making sure from now on to buy only food and only food I'm familiar with and at no circumstances I will buy meat. As far as clothes, shoes or anything I'm not allowed to try on, exchange or returned, I'm not buying. Personally, I think Walmart is taking advantage of the situation to profit more than what they already do. I don't think they give a rats a** about their customers,or our health.
I was completely in shock after trying to return a quilt that I bought the day before. The slightly rude lady told me Walmart was not accepting any bedspreads or comforters due to Covid 19. I looked at her like she had 3 horns growing out her forehead. What the What! Absolutely no mention of this new policy anywhere in the store, my receipt, their website, or social media. They want you to shop until you drop but no returns allowed. Foul.
I understand what people are saying that clothes shouldn't be returned but the majority of the things I tried to returned were NOT clothes they were PACKAGED beauty products and PACKAGED cleaning products. Come on now there's no reason not to accept something back that's packaged. That's wal mart taking advantage of the pandemic to not let people make returns so they can hold on to revenue.
Same thing happened to me. I bought a large bag of socks, took one out and tried it on (after my shower I might add), way too tight so I tried to return the bag. I was told to come back maybe June 1st and they might could refund it. Nowhere is it posted that "certain" items can't be returned during this time. Sure, they want to sell it and then conveniently say we can't return it. If the employees are wearing gloves and masks, why can't they take an item back. And then if they are worried it's contaminated, leave it in a cart in the back room until the time is up for a possible virus to still be living on the item. And then suddenly on June 1st, it's OK to take back an item that might have virus living on it? DOES NOT MAKE SENSE!
Wow! Reading all complaints gave me a headache. People we are in unknown territory with this virus! Give people a break. Walmart employees work for a living. Cashiers do what they are told management gets word from District Manager District Manager from Regional, Regional from Corporate. Chain of Command. I've never worked Walmart But I have worked in Retail. I've done it all. From cleaning the store, cashiering, management, Loss Prevention. Sometimes things don't get implemented the way they should. As for the person talking about Walmart's refund policy being online. It still isn't. That's up to whoever handles that department it's not any of those listed above. Another department does that. And yes management will get new orders from District Manager at closing time. Emails are sent all day long. They can't sit and check it 24/7 so maybe it came 2 hours before closing but management didn't see it until hour before. Give them a break. Coronavirus is real. I have a friend fighting it now. She's a nurse and that's how she got it exposed to someone who had it. She is 55 years old with Lupus! These employees you are complaining about are exposing theirselves to everything every day. And taking that home to their families. So calm down and think! God bless us All
People need to understand the policy changed because of the pandemic and the fact that the virus lives on clothing and other things that people touch. That advice about doing a charge back is not fair. Because why should you get your money back if you still have the product??? Would you want to buy something that somebody who might have the virus has touched ? Think about it
I am not at all happy with Walmart, but I'm sure that makes no difference to them. After waiting in line at customer service for 25 minutes with only 3 people in front of me, I tried to return an UNOPENED package of men's underwear WITH the receipt. This was an item which I purchased just two days ago. When I finally got to the register, I was told that they could not accept my return. Yet, for whatever reason they allowed the customer in front of me to return an opened 50" Samsung television. I was told that YESTERDAY, Walmart began only accepting returns of electronics and housewares. I do not know the reasoning behind this new and, supposedly, temporary policy, but the whole experience was enough for me to leave me Walmart feeling angry and frustrated with the corporation as a whole, but I'm sure Walmart doesn't care about that.
Purchased a TV mount. Never even removed from box. Have my valid receipt. Tried to return and they have completely stopped taking returns. This is such a garbage way of doing things. Way to go Walmart. Corporate should really look at these comments from so many people. You guys in charge of this policy are awful, especially amid this pandemic.
Just bought two cosmetic items, both were completely dried up. Took them back the same day, was told no returns. I had sales receipt and original packaging. Will be the last time I buy anything at Walmart! This was not posted in the check out line, the only way I knew was when I tried to return. Terrible customer service too!!
I just bought some clothes and shoes that dont fit two days ago and they arent letting me return them because of the covid 19 mess. What makes it any different that you can return electronics or something like that but cant return clothes or shoes? Hands or "skin contact" by what i was told. You can touch electronics too by "skin contact" but its okay to return that. That makes no sense! I want my money back!
Wal-Marts no return policy on Food. I go to non-costumer service and the person at the counter can't think for herself, and tells me that there is a no food return policy, there for the stinking/spoiled pork I bought and brought it the store to prove I did buy it there and that it was spoiled. I purchased a 5 lb. Smithfield Pork Should dated 30 April. I unwrap the package and right away I could smell that it was spoiled. Took it back to my local Wal-Mart today, 28 April, and all they could tell me is that I have to get online and contact Wal-Mart. Wal-Mart has a new policy and no food can be returned for a refund. The lady at the checkout told me it was contaminated with COVID 19 and that is the reason that Wal-Mart has the policy. I tried to explain it to her, but some people are infected with stupidity. So I am online trying to figure out how to get to a Wal-Mart site that I can try and get a refund. Wasting my time, but at least I found this site and can get some frustration out.
Wal-Marts policy is not helping me at the time. Going to shop some where the employees may have a little more common sense. I bought it at Wal-Mart and it was spoiled, not contaminated with a virus, so I should be able to return it for a refund and then the returns person could possibly explain it to the Meat Dept. Manager, they could investigate and see if any others where Spoiled. Nope, no telling how may spoiled Pork Shoulders people have bought.
Rick Handlin 910-568-7342
Yep, this sucks. Wally-worlds website has no updated info on returns, and the signs at the customer service department are not dated. I took a photo of that undated sign.
I was able to return items as recently as April 10, and today, tried to return same items, different size which I purchased on April 10.
This is foolish, and definitely hurting their business as there are SO MANY now dissatisfied consumers who count on Walmart
i bought a pair of pants and a belt and they both have the tags on them. i took them back the store to return them and they said they have a no returns right now. i think that is crazy, if they let people in to buy things then they shoud allow people to return items. its same as letting people in to buy there stuff. this crazy and it doesnt say that people cant return item in the store online. people can buy purchase items in the store then they can return them too. this is crazy....
What I dom't understand is this "virus" is transmitted person to person so tnat is wny we are to practice social distancing but now people are not able to return everyday purchases and I fail to see how this is at all helpful since people are to limit their time in stores and can't try things om so there is going to be purchases made that will end up being returned as it happens daily regardless of a "virus" again the virus is transmitted person to person so social distant yes but everything else is speculation and not proven to be facts #science
Last week I purchased several hundred dollars worth of clothing & accessories from your Owensboro, KY store. Between waiting in line outside & the new hours, I unfortunately didnt have time to try them on. Upon doing so at home, I discovered that many of the items did not fit correctly. I gathered the items, along with my receipt, and went back to the store to exchange for different sizes. I was told by customer service that I could not exchange nor could I have a refund due to Covid19. When I asked when I could expect to be able to do this, I was told that "those sales are final now" & "probably never". I understand this policy; however, there was no such policy in effect when I bought these items else I never would have done so without first trying them on. I am now stuck with $346 worth of merchandise that I can't use and I am very angry. I became even angrier when the lady behind me in line was allowed a refund on a large mirror and a bottle of shampoo. Could the Coronavirus not live on those items as well? I feel that this was badly handled on the part of the corporate office, who should have had a contingency in place for those customers who purchased items prior to the latest Covid Edict (i.e. mail-in return/exchange or have returned items placed in a sealed bag for a 5 day quarantine). I get that Walmart feels that reselling these items wouldn't be right in the present climate and that's all well and good. What I don't get is why a multibillion dollar a year corporation feels that it is ok for me, an individual who makes $15,000 a year, to have to eat $350 of worthless merchandise, rather than they accepting it as a customer appreciation-type loss and returning me my money. This is especially true when you factor in the "true" cost of these items to Walmart. Shame on you greedy corporations...as I see it, it is just another form of price gouging!
Bought a hair frosting kit, actually two, then changed my mind within 7 days, took them to return and am told they are non-returnable items because of the pandemic. What? Somehow a sealed box of coloring is going to give you covid-19? So, does this mean any sealed box is not returnable -- time to shop elsewhere, the pennies you save, if any, just aren't worth the aggravation. This rule, I was told applies to health, beauty, cosmetic, toiletries, etc. What about cereal and other boxed food?
I tried returning three items unopened with a receipt I purchased 3 days ago, and was told any item related to health could not be returned UNTIL SOMEDAY WHEN THE VIRUS EPIDEMIC IS OVER THEN THEY COULD BE RETURNED!!! What? You cant be serious. The stores are still open,people come and go like always,products are flying off the shelves, employees aren't even required to wear a mask!!! So why no returns? I was not told this when I purchased the items, my receipt states returns accepted so how legally and morally could WALMART IN FERNLEY NEVADA NOT ACCEPT RETURNS!!! especially, now when during such a crisis! It sickens me to think big money again cares nothing for the people. Sure hope these people rethink what they are doing.
I bought a 170$ crossbow from Walmart never put it together never used it and had the receipt I tried to bring it back The next day and they said they didn't do returns on weapons like guns you have to have a ID to buy guns they didn't have to see any ID when I purchased the crossbow I have a state ID I want to know why they wouldn't return the unused crossbow
Purchased two pairs of sneakers, went to return at the same store I just purchased from and told they were not taking back clothing or shoes. Why sell them then!!!! Not surprised with this Walmart in Jacksonville, Texas. That is why under normal circumstances I never shop here. New stuck with Two pairs of sneakers.
Walmart provides the items for healthy Benefits with my UHC medicare program.
I received box from fwd Ex today, I was sent many items i never ordered and want to return.
Since I never get any money back or credit in my healthy benefits card, is it a waste of time to return to Walmart and just give to someone who can use ?? Is that good logic, I had same problem last quarter returned to Walmart and all i got was thanks after return !
PLEASE REPLY TO LET ME KNOW THE ANSWER ?
I use the Beaver Run BL in Surfside beach, SC
Greg Rech
843-283-3273
[email protected]
I purchased a coffee maker April 8,2020. I brought it home opened the box to look at the machine for damage to find it wasn't what I wanted. I returned it I'm the next day to find I could not Return because of the covid 19 and was told to hang onto the receipt till a later date when they lifted the return policy. I returned today to find out if it was lifted and was told I could not return it because it was opened. How is this right? I was not informed at point of purchase that it would not be refunded. I want my money back!
Bought two 60 minute TracFone cards at Ventura, Ca. store for $19.95 each. Got home and found out one card wasn't activated by check out clerk, so went back to store to have it activated. Manager claimed there was nothing they could do about it, that sometimes the cards don't activate after they ring them up, and that the problem is all on TracFone and that I should deal directly with TracFone. Long story short, TracFone sent me back to Walmart to tell them to activate it for me, and Walmart still refused. So, now I'm out $20 because YOU won't activate the card I bought FROM YOU?! Thanks Walmart, you suck. No problem, I'll dispute this with my credit card company, and you'll never see me or my money again, losers.
Wal Mart has a long way to go to be the store they were even 5 years ago. The customer is never right, merchandise is not the quality it used to be. They better remember how Grandpa ran that store and take off those height class suits and put on a lesson in kindness and customer service.
Had the same problem Steven had and still not resolved.
Purchased a comforter on April 1, 2020. Never removed it from the plastic bag it was packaged in at the factory. Took it back on April 5th.
Before I could even get it out of my basket to put on the counter in Customer Service the rude employee hollered out no,no we are not taking any bedding, blankets, etc back because of the virus. I told her it had never been opened. She said that doesn't matter. Well hell, it matters to me. I'm out $65 bucks. You don't sell products with changes to your return policy and nothing posted where you the customer can see it. Not right. It seems to me when the employees put on that blue jacket they think it makes them Sam Walton himself. Well I'm not through and as far as I'm concerned, their employees are worse than any COVID-19. (Please forgive me, those of you who have suffered any illness or death or any other kind of loss because of the virus. I mean no disrespect to you or your families.
Lost my receipt for the item I wanted to return ($89). I just wanted to exchange the item for some easter stuff for my kids which I have 4. Currently lost our jobs so we need to make a few adjustments. They would accept my item back but needed to get another item from same department which I dont understand. Corporate was notified and there answer was its up to the store manager to make any changes on any return items. Called a different store 1 hr. away and are willing to take the item just to show a valid I.D. and ill get my store credit.
Re: Walmart's revise return or exchange policy, received by store manager this morning, but fails to post the store to inform its customers of this consumer protection claws required by California Department of Consumer affairs.
I return to Walmart to exchange an item that I purchased last night or get a refund that I have the receipt that I use cash for this purchase.
I was told by the manager at the Atwater California Walmart store, is that a new policy came into effect this morning on April 5th 2020, I purchased before this policy came into effect and feel since they have failed to inform the consumer of this temporary revised policy since the information was by the Corporate office received by telephone, at the store opening on the first shift.
Last evening on,April, 4th 2020, prior to this new policy that is not posted at the store entrances or posted at any of the check out stands,
While looking for a replacement Brother Laser cartridge that was the incorrect unit and they didn't have on the shelf.
I was told at the customer service merchandise return check out, told me that they were not doing any returns or replacement swap outs because of the virus that is gripping this nation, Covid-19. That was not posted of this newly updated return or exchange policy.
I do not believe they were being honest with me, since it was towards the store closing within 45 minutes, that they made this policy up, because I went to the Walmart corporate website looking at the return policy or exchange and this information was not there, as I was told that I would find it posted on the corporate website www.walmart.com.
I'm not going to be out $89 waiting for the Coronavirus to find a vaccine and it cure before the return policy goes back into effect to where I can return it but find out it took 18 months to come up with a virus cure and be outside the return window policy,
This is is straight BS, and bad practices, being displayed at Walmart here in Atwater, CA.
They claim health and safety all right items returning from the community back on the store shelves increase a liability for the company and this is why they are not doing such returns or exchanges. Until a cure for the virus for a corporate decision give them the answer to when they can we start this backup.
But I feel like the consumer they have violated the California consumer rights laws that mandates them to inform their customers of such policies.
I request Walmart or whoever This concerns to get a hold of me because I need my money or the right cartridge for my printer.
Or I will file a complaint with the consumer protection under misleading and false advertisement.
Sincerely,
Steven Troie seeking answers
Bought a $150 controller and was also sold a 2 year warranty. But at no point did the associate tell me I have NOT 2 years, but 15 days to return this product, which literally makes my warranty by Walmart useless! Seems like they tried to make a quick sale instead of pleasing the customer. Had I known this, I would have just bought my controller at Bestbuy!
I needed to return some items I received from my baby shower and exchange for other baby items. I had 3 items and the total was right at $70. They denied my exchange even though I've never returned anything without a receipt before. They said they have a different store policy than other Walmart's and it was at the store manager's discretion. They said I was only allowed to return items that was less than $50. I said well just return these two items and she said because I had already come in with 3 items she wasn't allowed to wait on me.
I purchased a computer software product for $139.00 at the Wal-Mart in Selma, Alabama.
When I tried to returned and get a refund for it, I was told that they couldn't refund it because there wasn't any way of knowing if the product has been downloaded. Trying emailing customer care, it was a joke their response was that it was up to the manager and their decisions is final. I had a valid receipt and it was within the 30 days returned rule, but still no refund. The Wal-Mart in Selma, Alabama is a theft haven for its employees. Bad Customer Service at the Wal-Mart in Selma, Alabama.
Walmart in Farmingdale, NY -- I purchased a TV and when I got home it was not the TV I purchased. It was an old broke down TV. I know this was done by an employee because every time I return something the item is opened and inspected. The employee who helped me would not take the TV back thinking I was trying to pull a scam...I kept the new TV and put my old one back in the box ...If I was going to do all of that why would I get the Walmart warranty?? Cleary an employee did the scam and I, the customer has to pay for it. I would like someone to contact me ASAP.
I've never had a problem returning things to Walmart. Usually I just put whatever I need to return in a cart before entering the store , so its not like I'm just carrying in stuff freehand. I make sure to point at my stuff to the guy at the door so he sees me coming in with whatever . Than if theres a person in the customer service desk or if the customer service representative looks kinda mean I'll just walk whatever I have back into the store ,making sure to grab a couple plastic bags to make it official,once located , switch out the new one for the broken or old one ,either switching the box or just unpacking and replacing with a display model .than just walk back past customer service who is busy facebooking ,and back by the elder guarding the door but just staring off into space . He might ask for a receipt and I'll tell him " they wouldnt take it back because it's not available at the location and since I dont have a receipt I have to find someplace that has it in I guess " . But that's if he even says anything. Also I found a good strategy is buy the expensive thing keep double receipts for the purchase , and just switch out for a new one or better one every 28 days ,using your receipt to never buy a system but always have the freshest cleanest newest one forever . And you can do that with just about every item they have in the store .never really buy anything ever again . I have plenty more awesome ultra life hacks and truly frugal ways to save and still stay stuntin . I'll be back on this board shortly to tell you more .
I had bought a air canada lugguge in September to go on a holiday we booked in February. Brand new not used! Didn't make it one way! Went back to Walmart to return it only to be told basically to bad so sad your return date has expired and if you want you can return it on your own to see if you can get a refund at your own expense! Back to Quebec where they may or may not accept your return and it would cost me At least $30 to ship it! What? I paid $69 for it! Not happy!
I ordered TV on line and when I got it the TV is not working when I asked walmart to return the item they are giving me hard time so they ask me to delivery it to there walmart store when I told them I have no big car to fit it in they ask me to go to Canada Post and wait at the line and ask Canada Post to give me sicker to return the TV And then to arrange the pick up with Canada Post ,they give me hard time to return there not working items and they refuse to refund me with my money so I will be forced to call my visa center and to explain to them my story with WALMART ,i WILL NEVE BUY ANYTHING FROM WALMART ,THEY HAVE VERY BAD SERVICE
On Sunday February 16 I purchased a 50 inch TLC tv from your avondale store. When I opened it yesterday the screws for the legs owners manual and cords were missing. When I went to return it today I was told that the serial number on the TV did not match the box. Was I supposed to open the box in the store to be sure all was fine? So now I am.out the 248 for the tv the 25 dollars for the extended warranty and taxes. Is this how you make money? I will never shop at your stores again. That money is a lot to a single parent. And before you ask I had the receipt but your store associates got me so disgusted I left everything there
tried to return a logitech g502 hero mouse, the product, and the box both had different S/N so they would not accept the exchange, i asked them to ring the numbers into the system and their system shows no purchase, i showed the receipt and they said if the code wont scan in theirs nothing they could do, so im just gotta eat the broken mouse i guess.
I bought a Xbox 1 controller, blue, which started to have strafing effects from the right joystick 1 month and 10 days after the purchase. I bout the device with the warranty walmart provided and I tried to contact them to get it replaced. Walmart stated that the warranty will cover damaged products over 1 month, the warranty stated that the device must be replace by the manufacturer, the manufacturer said they are not liable and that the Walmart must replace or refund the product. I was again advised to call the warranty provider where they promised a less than purchased price refund of $45, Initial of $55). The refund never came.
I called and was told I could return my Rug Doctor deep cleaning carpet shampooer to my local store. A gift from my mother it was bought out of town at her local store. She paid over 200$ for the machine.
When I took it up to my stores service desk I explained it didn't seem to collect much for the amount going into the floor and I'd like to get something else. I told them I did not have my receipt. They said fine at first.
After scanning the machine they said no no no it's 154.00 and sorry but not without a receipt. I told them I called about it plus it was 260.00 2 mo the ago when my mom paid for it.
She said go get a shampooed for 154.00 or nothing.
I picked out a shampooed for 188.00 on sale for 169.00. I know I was given a shampooed and not cash as a gift. My mom I tended on spending that money on me. For me to pay more and be out 100.$ of her dollars is a crime. I was treated so rude like I found it on the street. I had all the packaging, you could tell it was new. They would not give me a gift card and wait till the same machine wad in stock. I have no receipt for this new one or even for the 16 dollars I paid extra.
Happy to help right. happy to embarrass me. They talked about me to other custom.ers like I was lying about the price . I had 4 employees
trying to find the rug doctor in the back. just the open display priced 299$ was left. because I was so embarrassed I cried. Target and Kroger will be a choice it's you g to hurt awhile that embarrassing day.
My husband purchased a game for my son for his Xbox One. He did not realize he upgraded to the newest Playstation. My husband owns his own contruction business and asked me to return it because he needs to get jobs completed. WELL, I took the unopened game and receipt back to Walmart and was told it can only be refunded back to the original card. My husband needs his card to purchase for jobs. I have a card connected to the same account. That did not matter. It had to be his card. I asked if they could just return it without the card to the account. Nope! Are they that antiquated in this day that they cannot do what every other story does and just refund to the original card without the that card present? That is the dumbest thing I have heard to date. They are a very large retailer and cant perform
the simple act of refunding to the original card without the card present? That's why people are getting so frustrated with this ignorant,rude customer service store.
I bought a pair of black zippered knit pants/leggings, size M, at Walmart a week ago for 7.88. I didn't try them on before buying. Brought them home, tried them on, didn't like the way they looked, then put back in bag w receipt. Today I went to Walmart on Rainbow/215 in Las Vegas to exchange and they saw some dog hair on them and said they can't take them back. Cant resell them w dog hair. I was SOL. I wanted to say, Get a damn pint brush and clean them yourself and do some f'ing work!! When did Walmart get so damn picky and ignorant? This is 2nd situation in 2 days at 2 different Walmarts. Never shopping there again.
The return policy is sucks, I bought a ps4for my daughter but since then it was setting there, my daughter didn't like it. To be exact I return it on third week old, policies said only 14 days I call the costumer service the guy said they only give 90 days return policy when you bought it online doesn't make any sense why they give 90days online and only 14days on store. Walmart your not good enough.... I'm disappointed.
A friend once showed a workable hack to get around the system policy.sometimes you fail to reach the certian time frame for returns or exchange.. yes it's a few extra steps.. but still get results when you feel shortchanged. .. Just simply go purchase another identical item..boom there's your receipt.put the defective product in the new box boom .. there's your exchange..of course make sure it's duly noted that it's defective..
I purchased a tv at Walmart being of July there was always issues with it stay on I've tried the settings doesn't seem to solve the problem, and lately it's been getting worse screen going blank just wondering what can Walmart do for me they have a 90 days policy
I bought my grandson a pair of uniform type khaki short for the school year and decided to return or exchange them. Whatever suits Walmart's fancy. I had a receipt. The cashier said I can't take these it's been more than 90 days. I had my receipt, paid cash, tags still on the clothes (everything perfectly fine). So I said okay then can I get a store credit ya'll sell these every school year. She looked at me and rolled her eyes saying it's past 90 days then walked away. In the words of my grandson "Won't be shopping there again". It's 2020 pull your outdated policy to the future boneheaded bozos!!!!
If you lost your receipt, ask them very nicely to look up the transaction. For this to be possible you would need to know the items upc number, how much it cost, or around how much, and the total amount on the receipt ( maybe mention other remarkable items you purchased at the same time that are listed on the receipt as well), you also would need the date, time, which register, and the form of payment used. It is not so hard to locate a transaction if you know where to look. This may not work if you are 1) asking the entry level cashier- they are not capable to do this and might not even know it is possible to do so ignorantly or lazily they tell you "no" or they don't know what you are talking about. If they don't go get their manager themselves, you need to ask them to speak with their manager.this manager could be untrained as well and not capable or just lazy or they are not a high enough manager. You could be just talking to a head cashier, ask this "supervisor" to speak with their manager....or the store manager. If all of these fail, call Walmart customer service right then and there on their phone or your cell phone or go to another Walmart. If you don't want to waste time and trying your luck, you can always call customer service before you go to the store, explain your situation, and ask if you will be allowed to complete the return. Make sure you get the name of the person who spoke with you and make sure they will be working when you plan on bringing back the item to the store. Record the conversation. It couldn't hurt. You might need to inform the person you are recording the conversation or ask their permission depending on what state you live in. And any time you get told no they can't process your return because bc "x reason", ask for a copy of their return policy and make sure it is easily found somewhere obvious and accessible to all customers (like on the back of a receipt or posted on a sign at cash register or customer service). If it's not, argue that they cannot just make up their own stores return policy and say "if I'd had known I wouldn't have purchased this item.". If these all fail, try another store that sells the same thing.
My send got a video game that his console does not take a disc and I think it's down that Walmart will not give him store credit he got it for Christmas he has no use for the video game is his console does not take any discs at all and I think it's dumb that they won't give him store credit.
Ordered a 200$ prepaid mastercard online. Was not activated. When I went to store they REFUSED to activate, despite me having all of the online receipt, purchase history online pulled up on phone & had my drivers license. They said it was a walmart.com issue and told me call them. I asked for refund, they refused telling me to call walmart.com. Called walmart.com and was transferred one dept to another for 2 hours then disconnected. Called back and was promised card would be activated WITHIN 4-6 HOURS. Seven hours later here I am with an inactive card, customer service shut down for the holiday and screwed over by walmart for 200$. Police will be called immediately as this is absolutely unacceptable and wrong. When I contacted [email protected], as suggested online, they told me to call mastercard. Does nobody know how to understand the english language there? Or do they hire people incapable of comprehending what people are saying? I'm so frustrated and pissed off by the fact that 8 hours of my day has been wasted by this company: I was defrauded by being sent an inactive card, lied to by being told it would be activated within 4-6 hours and have had my entire day robbed of me by this careless, negligent company. This should have been an easy fix - all they have to do is scan the dang card to activate it! Or, issue me store credit refund so I can repurchase! This is absurd and insane. I will NEVER purchase anything from walmart again and if I ever receive a gift I know was purchased by walmart I will return. This is utterly unacceptable!
Alisa Fulena
12/31/2019 @ 7:57 p.m..
Bought a gmc Denali powerwheel for my daughter.It quit working within 24 hours Walmart would not exchange it even though I had the recite, wanted me to pay $200 something more to exchange because the price changed what? I bought it less than 24 hours ago now she is stuck with a high dollar "pretend" toy shame on you Walmart my family will never shop there again
I tried to exchange a tablet my mom ordered it from walmart.com.
I couldn't exchange it with out them email my 86 year old mother.
I was going to spend more money in exchange.but was told I could not exchange for another item .
Called Walmart in Bentonvill AR they told me they could not help me.
I couldn't talk to anyone that could.
I returned a box toy game from Christmas. I didn't have receipt. Current price was $9.33. Cashier only gave me back $2.00 and I said what? She said that's all they give back without a receipt! I have shopped at Walmart for years and Have NEVER had this happen! Usually they will give a gift card. What the hell???
I returned a boxed game. Never opened, with receipt I was told new policy was credit my debit card back ( which I did not have with me..or store credit. No cash back. If this was a gift I returned with receipt I would object to having a store credit !!! What if I found it cheaper elsewhere or wanted something Walmart didn't carry ??? I would never by a gift for someone @ Walmart with this policy !!!!
I took a few stuff I bought at Walmart for Christmas gifts cause I bought extras incase I leave a person out . We'll one was a toy another one was a kids body bath and shampoo box kit and two pajama pants . I had all my receipts and the worker told me I could only give you your money back for the toys . The other stuff we cannot cause it considers to be holiday stuf .. but I told her I have my receipt , they didn't care .. I'm not shopping for Christmas next year at Walmart . They rob me , I could consider if didn't have my receipt that's a different story I would understand. But I did . Walmart Robbed people this year on December 2019.
I had bought 2 dvd players at the Douglasville Walmart for my great grandchildren Christmas 2018. Found out afterwards that one of the players the cord would not fit so it would not work. I had gotten sick right after Christmas and was not able to return it until the second week in January they would not give me a refund I showed how the cord would not fit even showed the manager he did not care I missed my return by 2 days he said so I paid $125 for something that didn't even work. I finally ordered a cord myself from Home Depot and got it to work that way.
I live in Lancaster California. Some things I know about Walmart returns and refunds. If the item is purchased online you can only return it online usually they will tell you that is an item they do not have in the store you may get lucky and have that item in the store as well but often it is just a little bit different and they will tell you you need to call Walmart.com. Another thing to keep in mind is that if you return an item without a receipt if you bought that item for a hundred bucks and it is on sale for $2 all that you will get his $2 back whatever the current cell prices is what they will give you back as a refund. Sometimes you'll get a person at customer service that is giving you a hassle about a return with a receipt you often won't get anywhere with it so come back during a different shift or go to a different Walmart close by. Also not all Walmarts have the same sales or markdowns therefore if you are not having look at the Walmart you are at due to an item being on sale that you paid a lot more for and you do not have receipt, try a different Walmart. If you purchase something online I need to return at Walmart will email you a return shipping but it has to be returned in the original shipping box even if you have to tape it all together because you tore it apart while opening I cannot stress this enough it has to be in the same shipping box. Hope this helps
I purchased a phone online for delivery in 3 days. But shipment was delayed until 7 days. Does that mean I only have 7 days to return if the item is not wanted? I am curious what the return policy is if it is delayed another 7 days. Do I lose the Walmart return capability.
I really do not want to have to smash it with a hammer.
As I work across the store from our local Walmart I tend to shop there three to five times a week .Upon trying to return an item I bought within the last 10 days that I did not have a receipt for the lady told me she was not allowed to refund the purchase price back onto my card because her scanner showed they have no more items in stock. So I needed to wait until more product was delivered to the store. I explained I'm not trying to exchange it I just wanted my money back so I could purchase a different brand. So you mean to tell me because you sold out of the items I cannot get my money back for something that I'm not happy with?That makes no sense to me at all, I had the proper tags still attached so you can see the products unused and still in the original packaging.
I went to the Walmart located in Riverside on Van Buren and the female was wearing a yellow jacket and right away looked at me and said oh I am having problems with the scanner and these items are not on sale.
I asked her to explain because I told her my daughter's father bought the items for her bday and he told me he bought them at Walmart she immediately said I needed a receipt and I told her I don't have a receipt because I didn't buy them it was my ex husband and all I wanted is to exchange the gifts for what my daughter wanted. She just said no.
I just didn't brother with her I left and I don't know who I was madder at my ex or that female person. I didn't want money I just wanted to exchange the gifts for what my daughter wanted.
What happen no receipt needed. Man that's why I don't like shopping at Walmart bad customer service.
I wanted to post and vent and ask why I haven't received my refund but looking at everyone else's post why bother it sounds like everyone is getting screwed for there money back by the returns department.I asked for a refund a week ago just so I could have my daughter presents that I brought her none fit I sent in a return so I can get a refund to get her something else for Christmas still no refund and christmas is in four days
I bought a basketball goal online and immediately cancelled after I purchased and found a better one now that basketball goal along with other things I've purchased have been delivered where is my refund for the item I canceled I've called you guys you said 5-6 business days it's been past that I'm upset and won't be ordering nothing else from Walmart honestly poor service
Hi. I bought a chess set today 13 Dec 2019 from Walmart at Saint John, New Brunswick. My husband found it later this evening that it had a factory defect. The chess board was wrongfully folded lengthwise, instead of crosswise. Can I exchange the chess set to another product? Thanks for your attention.
An update to my original post- I have just been told my refund would post back to my credit card within 2 billing cycles. Are you kidding me?? After the hassle I've gone through with this order and their employee errors and having to purchase it elsewhere, I now have to wait a mo. or more?
I ordered a beer home brewery kit and tracking said it had arrived at the store but there was a delay. After waiting an additional 3 days I contacted them to be told my item was "lost" and they are so sorry, do I want a refund or to reorder? I reordered. Checking tracking of item and it says ready for pick up in NY. I am in Oceanside, CA. So I contact them to be told....wait for it.....there as some confusion with my order and it was "lost". Not once, but twice??!! So now they can only offer me a refund which still has not shown up on my credit card.
I went to Walmart in Pennsylvania and put a layaway on for transformer for my grandkids.i paid the whole balance n 2 week later my grandkids wanted something else so I took the unopened toys and receipt to Walmart and was told I would loose 20.00$ because I had purchased it through layaway.since when can they take 20.00 from you because you bought toys on layaway and change mind w receipt and cash Walmart is getting ridiculous
I purchased a 19" TV on line, the picture was great but the sound was Terrible. So I took it to the store that I ordered from and was told it was nonreturnable. I have no idea why and they couldn't tell me either. I had the receipt that arrived with the TV. I thought ordering on line was convenient for me, but I won't order from WalMart again. I went to another store and was told I could purchase a sound bar that would correct the sound problem, but it cost more than the TV
I bought various Christmas decorations, but I ended up returning half of them unused and in packing the next day because they weren't what I needed. I had my receipt. I used a combo of credit/debit card and visa gift cards with my initial purchase. It was about 50/50. They told me I could only get a Walmart gift card because I used a visa gift card in my purchase, even though I purchased have of it with my credit/debit! It makes zero sense.
I went to return an item at a Baytown, Tx Walmart store and was asked for my drivers license. Woman looked my number up in their data base and said I couldn't get a refund because I had already returned 3 items within the last year ! This is not stated in Walmart return policies. So beware.
I recently ordered and prepayed for Xmas cards online at Wal-Mart photo for 1hr photo. 2 days went by and still no photos . i called and canceled order. Was told i would get refund in 3-5days. They charge posted to my account. I also received email that order was canceled and it said they didn't charge me so no refund was given. I called and spoke with someone she told me they didn't take money it was on hold. It will come off. I said no it won't it posted its not pending. She proceeded to tell me no its pending and she would give me and authorization code to give my bank. I called my bank . woman said there was nothing she could do to reverse the charge because it was posted except fraud charge and for me to send all the emails. So i did all that and sent. Hopefully I get my money back. Never got the pictures. They have my money and need better customer service agents that you can understand and not just repeat themselves and read word for word off a computer.
I went to my local Walmart to exchange a pair of jeans for a like a pair of jeans. Both pairs of jeans were on sale for $12 on Black Friday. I was told that I could not exchange the jeans without paying the current price of 17. 97. If it is a Exchange I believe you should be able to get the item for the same price as the Black Friday sale price. Exchange means like item for like item for same price.
I purchased a refurbished iPad pro and after almost a year the touch stopped responding, I had it in mind that I had a two year warranty but these policies and stuff say I can't return it so I guess I'm out of $250 the app is no help and brought me to these policies. Where is my warranty information?
So i recently bought a Tablet and bought the wrong one and went back into the store and they didn't have the one i was needing! So i payed Debit and had my Debit card available but i chose to get cash back because I obviously know they take 3 to 5 business days to put money back to the account! So why can't they not just give me cash? I had my receipt, Debit card, and ID available.. ?
I purchased a smart talk phone from Walmart with a SIM card pre-installed. The phone was unable to activate and after many hours on tech support it was discovered that the serial number on my phone did not match the serial number on the box but the SIM card was correct.
I was told to go to Walmart to ask for return or an exchange and I was refused because the serial numbers did not match and I explained to them the situation that I bought it like this. I was told to go to straight talk. They also refused any sort of help.
I'm out the money for the phone and I was accused of stealing or switching a phone by a Walmart employee.
This is just the most recent failure by Walmart. Another issue I have noticed several times is having items stated available in store when in fact they are not but a similar item at a higher price is available. when employee is shown that is in stock they generally say they've never heard of that item and suggest I order it online.
I recently went Christmas shopping at Walmart in Fullerton, Ca. Today being December 2, 2019. I purchased my niece 2 long sweaters and a turtle neck sweater from Walmart in Fullerton. Speaking with my sister on the phone I learned my niece lost weight and I purchased the wrong size. Racing to Walmart for a return, I misplaced my receipt. I stood in line at the service desk only to learn from employee, Fullerton, Ca Walmart does not except any returns without a receipt. When I found Walmart policys on line and read to employee, I was told to leave the store or police would be called. Guess next year I will shop Target. Sandra Stone.
Bought tires online. One tire came out with a golf ball sized bump. I didn't see until until 2 days later when wife pointed it out. Went back to where they installed it and complained. They don't know a dang si$t about what going on. At first she says if it has warranty. I said who gives a dang warranty or not. Dang tire is screwed up off the bat. She didn't even know what to do. I just fave up. Eat the tire price of the 4 i bought. F&-k Walmart
A phone that I bought for my brother at Walmart on Veterans in Kenner I purchased the phone 11 13 19 my brother started having trouble with it started getting very hot glitches and blacking out so the lady at the warranty told me to bring it back to Walmart and to get my money back will that never happened she told me I had 14 days for my purchase today is the 17th day so I had to eat up that $63 and he's had the phone since the 13th of this month but I will still try to get my money back
Ii just left the Walmart in Barboursville, West Virginia. The cashier, Melissa a CSM called her supervisor to the register. Herb, then asked me if I had the original receipt, I said no, I had it on my Walmart app. I was then informed by Herb that he didn't accept returns without the original receipt. REALLY... Isn't that why Walmart gave us the app. So we could put our receipts on it? To make our shopping experience much easier? I am still in AWE over this whole situation. I intend on calling the manager, Danny Meadows as soon as he reaches his office. I have never been treated with such discust and loathing. I am contacting my attorney later this morning.
Discu ll
I purchased a Samsung A3 smartphone from Walmart in Laurel MANSYaryland. Almost immediately after leaving the store, I decided I did not want the phone. I placed the unopened phone along with the receipt in the trunk of my car where it remained for approximately a week. After losing $500 at the casino in Arundel Mills Maryland, on my way home I decided to stop by the adjacent Walmart to return my smartphone. I patiently waited for the lone return clerk to complete the transaction with the customer in front of me. Finally it's my turn, I stepped up with the pristine receipt in one hand and the unopened box with the phone inside in the other.
"I would like to return this phone," I said. The clerk looked at me as if I where something smelly she'd stepped in clinging to the sole of her shoe. She examined the box. Scan the barcode. She examined the box yet again.
"This box isn't even opened," she said looking at me with disgust.
"I'm going to have to get approval from the manager," she snapped.
"I have the phone. I have the receipt. What is the problem?" I asked angrily.
"We have to verify the serial number on electronic purchases," the manager, now at the counter, said. I was, at long last, issued a full refund.
If this is Walmart's policy, its Walmart policy. I have absolutely no problem if the manager has to verify the serial number for every Walmart customer returning Electronics. It just makes no sense to me. What is the purpose of the sales receipt? Moreover, with all the electronics Walmart sales, it seems the manager is going to be spending a lot of time at the return counter. I've been in retail over 40 years. I've managed stores for large retail chains. I've owned stores. I spend a lot of time around loss prevention. I also returned a smart phone to the Laurel Walmart about 2 years ago with receipt, no questions asked. I hope I'm wrong, I just get this sickening feeling I was profiled?
Walmart on University in Peoria IL, nothing but drama! They're not even a real super center they have no deli no produce department and close at 10pm! Anyhow, I tried to EXCHANGE an electronic item recently. CSM printed the lil tag scanned my receipt and sent me to retrieve the items I was after. Upon returning to the customer service desk where I stood for a good 15 minutes while the 2 cashiers called a little old lady a lying thief(pretty sure she was being scammed into sending money, that she was getting from returning a 2 slice toaster btw)... Ignoring the long ass line. Then a different CSM came to complete my exchange and starts talking down to me like I'm stupid. Walmart return policy has changed 30 days on electronics with receipt and original packaging!! How am I to know that? She screams for her manager who said absolutely not. So I just wasted a ton of time in this store after being told YES to have y'all decide nah nvm get lost!!?! I'll definitely be shopping elsewhere.
I was treated very poorly and could not even exchange something that I bought there when I had the box and the receipt manager was very rude told me I couldn't have a refund cuz I didn't have the manual and the manual was in the Box the whole time I will be shopping somewhere else from here on out the funny thing is I was going to resend the money in Walmart that will not be the case anymore
I had boughten a phone from a Walmart in Boise Idaho. I had held onto the phone for 4 days that under the term policy that they have.I never knew about the 15-day policy return I thought it was a 30-day policy return but that wasn't the point. The point was when I had enough money to buy a card for this prepaid phone. I open the phone and low and behold to my astonishment the phone was smashed two bits and it look like somebody had taped it and then put a fake cover over it to con somebody into buying it and I brought phone back with the reseat that day and explain to them what happened. They made me feel like I was some kind of lying thief on top of that the customer service skills of these people were just astonishing to say the least disrespectful they were to me and as I walked away the snide comment that came from the lady of customer service and her supervisor of this Walmart was shocking as I was leaving. As soon as I heard that you guaranteed I turn back around and gave that supervisor and his employee of my mind and never call me that again.I found that was very offencive. To say such a word like that to me infuriates me because I've had a nice who have suffered from mental illness and took her own life because of it.I don't find that kind of talk funny and however they find these people to hire them is just beyond me. Never ever ever will I go to Walmart again especially the one in Boise,Idaho off of overland.
Has anyone ever been told that without a receipt , you can only return items valued under $50 ? Well that's what they do in the North Carolina walmarts , and I decided to check their US return policy and it says nothing about a $50 maxium return without receipt , in fact there's a minium value of returned merchandise of $25 in order to get a gift card , and what happened to friendly service ? Here in N.C. they act like you stole the merchandise if you don't have the receipt and refuse you an exchange or gift card if the value is above $50 !
I ordered twice for walmart grocery delivery. First time I did not receive 3 items and I contacted customer service. I was refunded and not charged. The second time I ordered 2 produce items were old and mushy and could not be used. I contacted customer service because it says to return to the store. The whole reason I ordered online is because I DO NOT have a car so I cannot take to the store!!! I would have just done my shopping in the store.
I bought a linksys wireless internet adapter almost a month ago 21 days ish, although I had a receipt with exetened 1 year waranty on the adapter I was completely shunned out and told I couldn't return it. I will say this I am 16 and cant get there in the snow and rain in 15 days because I didnt have a 1 year waranty according to the employee and I aas basicly told to take it and throw it out.
I'm telling you right now I have never been so disrespected in my whole entire life as I was when I went to the Williston Vermont Walmart the customer service there were very rude and disrespectful including calling me a liar saying that I put a different product in the package yet the serial number to the box in the serial number on the product matched and I had pictures of the product on my phone still they would not do anything to help me instead they threatened to call the police on me. I will Absolutely stay away from any Vermont Walmarts
I got a microwave on clearance at Walmart on 10/25/19 It didn't work properly, it would come on,but it wouldn't cook or get food hot.I exchanged it for the same brand on 11/04/19. This one too doesn't work either. You can set the time, but it doesn't turn on when you set the cook time. I called the company twice for each microwave and they said to return it since I haven't had either microwave for a month. My question is can I get a different microwave model or do I have to get the same model? I called the company both times and was told since it hasn't even been 1 month since it was purchased to return it. I'm afraid to get the same model just to have this happen to me again.
I shop the Union st. Store in Tacoma. I tried to exchange pajamas I purchased on Nov 2nd, with cash, on Nov 3rd. I lost my receipt. All I wanted was a smaller size. The clerk told me she couldn't help me, as Wal-Mart no longer did returns or exchanges without one. I really wanted my pajamas in the correct size, so I got a new set, and was at a register paying cash for them, when I noticed this customer service clerk scowling at me and talking on the phone. I'm going to try to return these extra p.j. I PAID FOR again. If I get hassled, or the run around, or made to feel like a theif or a liar again....I'm going to join my friends at Target.PERMINANTLY!
I am a75 yo granfather who gets merchandise either bought by me or given to me. I ahve been told by walmart customer service that with or without a receipt and CANNOT GET A STORE CREDIT RETURN IF I HAVE ALREADY RECEIVED 3 CREDITS IN A 6 MOTNH PERIORD even if I have met all limitations. Please verify this is your credit return policy, especially since Christmas is coming up.
Bought a game yesterday, brought it home that night. Doesn't work. Returned this morning to get store credit to apply that $ toward another purchase. Was not able to. Customer service and supervisor kept repeating some line about copyright laws instead of applying some common sense. I originally wanted my money back but was fine with store credit. I simply explained that I could not tell if it worked if it was unopened. Got dead eyes. It's 2019. Let all grow up and apply some old fashioned common else and actual customer service. Just lost a frequent customer over $9.
I purchased a 600.00 tv, was remodeling my basement, it took a while, so I didn't open the box. When I did, later the screen was cracked. Now they won't exchange it. they sold me a protection plan stating it covered everything. Found out it doesn't. The customer service people were rude as hell. Now I have a 600.00 piece of crap. Now I know to never shop there again and will inform everyone I know ,not to, not as that matters to a huge company, they will always have their trashy people to sell to. I should have gone to Fred Meyer or Amazon, would have been able to get a return. I will now and throw the trash away. Thank You Walmart for your unethical way of doing business. never see me there again.
I bought a phone yesterday with a $35 card phone minute card and went to return it today they return the phone since it was not opened or mess with in any way the $35 card They said since that's a different company selling their product in Walmart they could not return it that don't make sense because there is a lot of other companies that sell their stuff at Walmart. The little scratcher thing has not been scratched off the back of the card and she kept my original receipt
Well I'm very upset with the london ontario fanshaw park road location as they were very ignorant with me at the return and only gave me 18$ lowest sale price for my 60$ purchase. I have been shopping for years at walmart and this has never happened before unalone treated like I was a criminal and felt very humiliated to say the least. I will be taking further action on this as they would not take back the other item that went with the one I exchanged back of 18$. I'm at a loss to a company that is prospering from me and it's fair to say this is not a welcome change to policy if it to treat customers like dirt and embarrass us!!!
The Walmart in Milledgeville, Georgia has the WORST customer service manager I have ever encountered. She is rude, disrespectful and not customer centric. This individual is a liability to the Walmart organization. Amazon will be enjoying more of my money going forward. Tip of the day for Walmart leadership team; "Feedback is a gift".
Bought a window air conditioner at Walmart in Hereford TX, on July 20th 2019, it lasted till Sept 15 2019, we only go to Walmart about every 2 weeks, Because it is not close by. When we went to return it we were told that it was a seasonal item and they would not take it back, Yet we were told that it has a return to store within 90 days if there is any problems.
So to say the least were not real happy with this kind of service, So where do we go from here?
I was recently treated so poorly that its affecting my emotional health.. I spend thousands at walmart.. Now im talking to a lawyer. Someone should have to pay for hurting me and for not following 90 day return policy. That clearly violats the law. I dont need a reciept for returns anyway. Someone better take care of this right away. I will take you to court and ill make more off that than i will if you guys just fix this i mean i can get my money back and i choose store credit and they still wouldnt and because i tries to return it they were treating me poorly and lieing. Im so upset im making this a mission i got the money for a lawyer. Its 500$ for a lawyer which u will have to pay after court. Or you can try to screw me and ill sue the poo outta ya i mean jeez your employye got me cutting myself and all i am documeting how much turmoil im going through cuz ypur going to pay for thT too. I know all this because i have sued before and i made alot of cash. And this time its even better. Nvm i dont want my money.. Idk what i was thinking
Im just getting a lawyer. See if i can do this again.
Im sick of this want compensation for being treated like poop. So much that its caused me to have a break down. Im finding a laywer and im sueing your gunna regret treating ne like poo. And for not returning my utem calling me names. Now i donr just want my mobey bavk i want yo be compensated for my gas driving back and forth the time i had to spend and the emotional destress from you allowing yoir workers to call names and just be unnacceptable and clearly lieing and i have proof too. I swear on my family. Im never going to stop intill justice is served you cant treat people like thos in america.
What's the point of Walmart pay it's suppose to be for ur cards safe but when you do a return they ask for card an won't give me my cash back else I have card so im disappointed I thought they were trying to help the problem but if I have to bring my card then I mite as well not use Walmart pay right so frustrated now I have to wait to see how long it takes for cash to get back on card
Walmart's return policy now is ridiculous. I get that a lot of people take advantage of returns, but a customer rarely returns anything and has a legitimate need to it isn't a good customer service experience. I bought a set of earmuffs for an infant as a baby shower gift. Bought in May, baby shower was in June, and the baby wasn't big enough to use them until August. First time using them they came apart. Made it to Walmart in early September with my receipt asking for an exchange. First I was told that it was an electronics item. It wasn't,it was bought in Sporting Goods. Then the CS rep informed me that I couldn't return the item because it was more than 90 days since I had purchased them. Since Walmart is making their return policy over-restrictive in my opinion, I will just do the majority of my shopping with other companies that take specific situations into account when deciding if a refund might actually be appropriate. Sad that less than $18 in merchandise will cost them a lot more in the long run.
I have loved shopping at Walmart . I will . In past sense now . I would go to Walmart . I got surprised after returning 3 small returns that I found at home and could not find my receipt . They gave me a gift card which I tripled that amount .that day with purchases . Had no idea my license was locked for 6 mts . Never told . Till to late for returns I would of looked harder for receipts with 5-10$ amt . And they where rude and did not care . When I mentioned it to two workers they had never heard of this policy . So they expect me to know when your own workers do not . So know over the holidays I have a locked out license . I'm so disappoint with this great family store . My friends have been telling me to go through amazon it's so much better . Well that is proven . Thanks WLmary . Happy holiday . Lol
Bought a child's pool aprx 10 days ago could not get it to stay up long enough to get water in it tried to return it to the store where I bought it from with my Receipt.
I was told that the store Manager Amanda King said pools could not be returned
I have read the return policy it says nothing about kids pools
When your nearest Walmart is 75 miles from where you live sometimes you cant make the 15 day cutoff , I bought a GPS for my husbands birthday. tried to return for a better model , missed the cut off by 2 days .. the lesson that I learned is to spend more money at Amazon. no problems for returns.
Walmart has always been great about refunds and exchanges, however they apparently have extremely crappy customer service after 10pm. I tried to call the Walmart on overland and Cole in boise, Id 9/24/19 at 10:50pm to verify the exchange policy before i drove all the way to the store. I tried three different lines they provided and the phone was never answered, it just continued to ring. I stayed on the line for a full 15 minutes and the phone was never answered. I have also been in the store at that hour and heard a phone ringing continuously for ten or fifteen minutes. I am pretty sure if i can hear it throughout the store then an associate can also hear it but the phone was still ringing when i left the store. It was beyond annoying. If they have some policy that the general public is unaware of that they don't have to answer the phone after a certain hour then maybe Walmart should consider shutting their phone lines off at that hour, it is possible to do this and would be a lot less frustrating for the people trying to call and a hell of a lot less annoying for those shoppers in the store who have to listen to the incessant ringing.
Had a lawnmower battery for a week it never charged I followed instructions to the t ordered one through a local auto part store and took the battery back they refused to refund it it says nothing about batteries in the return policy I read online this is not the first bad experience I've had from this day forward I will no longer be getting anything at any Walmart unless it's a last resort
The customer service clerk was able to view my purchase in the system due to the fact I did not have my receipt. I also show her the purchase via my bank statement. She tells me I see the purchase but I need the actual receipt to provide a refund. Target here I come. Damn Wal-Mart
I Have Been Trying For More Than 2 Months To Get A Refund On Shelving Which Never Even Made It To Fed Ex For Delivery. It Shows Clearly On Their Tracking That They Never Got It. Wal Mart Said 2 Times They Would Give Me A Refund ($45.00) & In Over A Month It Hasn't Happened & I Haven't Heard Back. In My World They Are Considered Dishonest & Not The Kind Of Business To Trust With Your Money Or To Purchase Merchandise From. Maybe Stealing $45.00 From An 80 Yr Old Woman Who Is Caregiver For Her Husband With Dementia Is Considered A Plus In A Dishonest Organization!!!!
I went to exchange a tent I purchased at Walmart. I did not have receipt but I purchased it within 3 weeks of my return. Was still in the package. Customer Service Associate told me she could not return it without a receipt because it was more than $25.00. So, we decided to purchase the two sleeping bags we were going to exchange for the tent, and before I left I spoke to a manager and she told me that "store policy" is different than the exchange policy that is listed on the Walmart website. Which, this makes zero sense. But, she said the associate was wrong because we can exchange items over $25.00 for something else without a receipt. We had to return wait in the customer service line for another 30 minutes, return the sleeping bags we just purchased, and then do the exchange for the tent all over again. Honestly, the worst experience. I'll go to target from now on.
I went to return a $20 item and I lost my receipt and when I asked for my refund to be cash the lady told me no I can only give it to you on a gift card I told her about the policy and she said it only applies to people who have a receipt and refused to give me the cash how can have the fixed
I buy 2 24 of beers in September 1 going to return September 2 because my wife buy them in an other store. And Walmart never accept the return I talk with 3 of the managers and they just said no! I have my receipt, the boxes was complete closed never open, but because of they don't want it I can return the product.
Call customer service, they said I can't really help you!
Bad experience with Walmart!!!
So, I bought this printer over a month ago and it's not working anymore. It won't print anything and I've had to keep unplugging it and re-plugging to get it to connect with my phone. I'm sick of doing this. I don't have the receipt anymore, would I just get store credit or something?
Went to return 2 little propane tanks bought at walmart it was bought during the hurricane which I was told I could not return since they were purchased during this time. I tried to explain I bought them for Labor day because I could not find our big tank. I was no since it was bought during this time. No where in the store, at the return counter, outside the store, where I bought them and no announcement to this effect. Has anyone else been through this? I am going to lodge a complaint but not with corporate Walmart since they will not do anything for me.
I tried to exchange a gringer at the Waberly TN walmart. One of the prongs broke off the plug. They refused because I didnt have the box or receipt!!! I had even bought the 2yr plan. I even had them get a manager and he told me that the store could not get there money back!!!?? Oh,so I guess a single mom of 3 (one of them is disable so I cant work)tring to fix a home for her family is supposed to just pay for it!! That's some great values walmart!!
Went to Walmart on Hwy 6 in Iowa City Iowa Had two returns on 2 different reciepts pay with 2 different debt cards one bank card and the other a paycheck card had the reciepts and the person told me I couldnt return them to that walmart because they were on two different cards. She then told me I could go to a different walmart and they might do it. So I sent a friend in that was black and I am white the clerk was black. She returned them for him but no me Can you spell lawsuit for discrimination.
I went to the Walmart in Brick, NJ to return a bunch of baby clothing that I received from my baby shower. I didn't have a receipt, however, I was told there is a $50 on returns (I return stuff at Walmart all the time without a receipt) I have NEVER heard of that for as long as I been a customer at Walmart. Then the items that were purchased at Walmart had the price tags on them still so I knew the pricing on all the items. I was getting back only $49 for all the items I returned which calculated to be over $80 worth in items
Went to return an item with receipt,that was 21 days ago,purchased with my m/c and was told I would have to take a gift card because I did not have that m/card with me.I should have been given cash as I had no other purchases to make.I live 36 miles away(60mins)and were only by there because of other apps.in the city.I will not shop at any WalMart ever again.
I went into a Walmart in ohio on elm road and I got a Birthday gift from a family member who lives in PA 5 hours away they did not send the receipt with the gift I tried to return it for a walmart gift card not cash and the nasty woman at the customer service told me nope it is over 50.00 and ahe smirked the return policy should be the same at all Walmart's it is so stupid!!
I purchased online for my grandson school uniforms August 14,2019-order number 4971983-034909. The items were Hanes ComfortSoft Jersey Pocket Active Short Value Pack 1pk. with 2 pair of shorts for $10.77. When my grandson tried them on, they were too small, so I copied the Billing information off to return them to the Walmart at Philadelphia Mills but the cashier at customer service explained to me that I could not return them due to the fact that the tag on in side was not coming up on her register. So I am left with two pair of shorts,out of the money only to reorder or try to get him these shorts for him somewhere else.I hope that you are able to correct this situation.
I have been told that I can't return a grocery item without a receipt. I have to exchange for another grocery product. I didn't need any groceries but intended to get something else with the money. I was told that isn't a Walmart policy when I called about this. This is the store on 29th. street in San Angelo TX. I guess they can make their own policies.
Yes we recived a portable AIR CONDITIONER.WE took it out of the box. Let set for over 2
hrs .the thing did not cool . im a older person. so I guess now I need a Return lable. or take it back to store. it was delivered.Dont wont another one. just my money put back on credit card? Please answer back.
The beginning of Wally World demise. Seems stores have different enforcements is
Policies, returns of gifts without receipt, and online merchant purchases. In the past I would purchase from Walmart over Amazon because of their return policy....now is a struggle, so Amazon Prime is receiving my orders! And, have not had to return a thing! And, higher quality name brands soooo, Walmart, your appeal is less appealing, time to step up or back
There is something really wrong with this system when you can go into a store with a receipt older than 90 days and they absolutely will refuse you a return but yet you can take the same items in without a receipt and no problem, here is your gift card !
If they can take back items without a receipt that has no proof of purchase then why won�t they take items with an expired receipt that shows proof of purchase. There should be no limitations on returns with a receipt!
Bought an Air mattress, never opened box -so we never used it- decided we werent going camping so I brought it back almost 2 weeks later to return it (within the stores 15 day return an unused air bed policy) and was told I couldnt get my money back that I could only exchange it. But here's the crazy part-time lady OPENED UP THE BOX to verify the mattress was in there she said and then decided to tell me all of this information!!!!! WOW. Spoke to manager and they said sorry we cant help you....now I'm stuck with a mattress and it's an open box....thanks Walmart!!
Bought a cell phone 8-09-2019. Tried to return it 8-11-2019. It was defective. Had my receipt. Was told it could not be returned because I did not have original box it came in. Does not say that on receipt, salesclerk did not tell me that, nowhere is that policy posted. Management refused to meet to discuss this issue. Wadsworth Ohio Wal Mart
They clearly need to reinforce these rules I went to return some tools that I no longer need and they said I couldn't return them because they where 20$ and I had no receipt they said that theyre was nothing they could do (mayfield Walmart!! they handled it poorly and disrespectfully
I recently bought a 16ft summer wave pool from Walmart in Anadarko Oklahoma, on June 27th 2019. As soon as it was half full we noticed a small leak coming from underneath the pool. With in a few days of it being full the leak stopped. A week ago it started up again and was getting so bad we had to had water every day. So we decided to drain and and fix it but couldn't find the hole so we decide to bring it back. I was told we had 90 days to return. Today is August 8, so we only had the pool 6 weeks and Wal-Mart told us that the 90 day return doesn't work like that and they couldn't take the pool back for an exchange, money back or store credit. When I contacted Walmart a week ago I was told there is a 90 return on the pool I purchased. I don't understand how this Walmart can make up rules as they go. The associates didn't know the policies they kept looking back at the mangers which didn't come and talk to me. All they said at the end was Walmart has never let anyone return pools. Which is a lie I know people who have returned them for different reasons. It doesn't state anywhere on Walmart's website that pools don't have the 90 return policy.
Last week i bought a easy up. 4 panel canopy. Enclosure thinking it was a tent me and my grandkids and my 2 small dogs drove up to the mountains and then hiked in about 5 miles to go camping and "gold mining" when we got there i realized i made a mistake because i needed a tent so we slept in it anyways on the dirt floor but the one pole wouldnt stay up causing it all to fall over .all week on vacation i worried about the kids and dogs getting out or the wild animals getting in ! As soon as we came down the hill i went to the first walmart i came across to return it for a regular tent so that we could enjoy our last week of vacation more secure in a zipped up safe tent ...just a simple exchange but the walmart manager told me new policy at ALL WALMARTS are no refunds no exchanges or returns without a reciept. Which i know isnt true this is walmart in Azusa CA. I believe the manager was discriminating against me because i was dirty from camping and she assumed i was homeless as there is a big homeless population at this walmarts parking lot . Our whole family is disapointed. But im still hoping to get tge tent and take them. Before summer is over... Calling corporate office in the morning to see if they will help?
This policy needs to be clarified. For example, I understand that an opened box digital camera needs to be returned within 15 days. But this does not make sense to have to return an UNOPENED camera within 15 days as the item is not tampered with in any way. It is ridiculous that I cannot return an UNOPENED digital camera on day 16. I DO NOT understand why this would apply to an UNOPENED camera or any UNOPENED item for that matter (expect food stuff or similar perishable item.) The 15-day return policy should only apply to OPENED items and not UNOPENED items. The policy should allow for 90-day returns for any UNOPENED non-perishable item.
I went to my local Walmart with a receipt (3 weeks ago) to return shelf stable juice. The "greeter" scanned them. When I got to returns, the person (Holly) said that they don't accept food returns after 24 hours. I had kids with me so I went home, called Walmart Corp. and the young man said that this was untrue and to speak to a manager. I called the store and am STILL ON HOLD after over an hour. Actually, every 20 minutes, I am disconnected and I call again. The manager won't come to the phone. Horrible service! And they LIE like a log!
Went into store last Sunday and bought a fishing rod for $20.
There was a problem with the line and real.
I don't have the receipt.
I just wanted to exchange it like for like.
I was told by the pretty rude manager that because I only have a uk driving license they could not exchange it and that was that!
Not happy!
I'm only on vacation for a couple of weeks and very disappointed with their attitude!
This was in AZ
I went to WalMart at 5400 South Redwood in Taylorsville, Utah to make a return. Two of the customer service agents could not be more rude and condescending to me. After the first one walked away from me and left me standing there with the unresolved issue, a supervisor came over and made matter worse by saying that according to policy, he did not have to make the return, because he did not like the way I was addressing my concern, although I had my receipt. I went home and reviewed your policy. Nowhere did it say that a customer could not return some shorts with the receipt and the tags attached within 2 weeks. That was a blatant lie! Therefore, I suggest that your employees learn the WalMart policy thoroughly. VERY DISAPPOINTED!
I purchased a Samsung smart watch on June 2, 2019 here it is July 30,2019 and the watch no longer works. I called a Walmart (not the one I purchased it from)to ask if I could return it to that store she said I needed to return it to the store I purchased it from she then informed me that it was an electronic device and I had to return it within 14 days..I looked at my receipt and that bit of information is not on my receipt nor was I informed of this at time of purchase..So where is this information and I am going to the store tomorrow for a refund.
Read the comments and I am a Customer Service Manager at walmart. First off, will address the common one. Airbeds. This is a common sense policy. If the packaging is unopened and the airbed is not used, Walmart will take it back for a refund (within the allotted time). However, if you brought it home, slept on it for a few nights, or took it on a camping trip and decided after using it, you no longer want it, there is no wiggle room here. We can't logically resell something you have slept on. Here is a better question for you. Would you want to buy an airbed that has been opened and used, not knowing who slept on it last? An even exchange is the best that can be done. On the airbed return front, what happens if they were wearing something that gave you an allergic reaction or something else you don't want? The liability for this will fall on the manufacturer and Walmart. There is no way, upon return, to know what you have done with that airbed after you returned it. We can't say anything, so the policy is the policy. This is one of the few products you buy at Walmart that you are assuming the responsibility on. Be sure this is a product you intend to keep and if you should return it and it is defective, be prepared that you will only receive the same product back as an exchange. No level of store management will override this and no exceptions will be made. You can ride this up the corporate ladder all you like and more than likely, nothing will change on this front.
Baby formula and WIC. I read one review of the Walmart return policy of baby formula and WIC with general amusement. Sadly, I rarely get amused by someone who is upset on anything, but this is the one place where it happened. First off, this is a common thing where people are utilizing WIC (Women with Infants and Children), a state/federal program, that is strict on what you can get under the program. I am keenly aware of those that think that WIC or Walmart will not be smart enough to catch on to you trying to exchange one type of baby formula for another. Unfortunately, both are aware. WIC, upon return, won't authorize the exchange. It does not come down to whether Walmart will or not, it comes down to WIC. If you feel your baby needs a different product, it is recommended you see the pediatrician and then let the state agency you receive your WIC benefits from know what you can receive. Each state spells out exactly what you are eligible for.
That is a few that came to mind that I can immediately comment on or to. In parting, unfortunately people have abused the return policy at many of the big box stores. Before the policies get "better", they are going to get worse. From my estimates and what I see, there are policy updates or changes, once every 4 to 6 months (sometimes they happen literally overnight). Walmart and other major retailers look at trends on returns. Every return is coded in the system with a reason why for the return. In some cases, Walmart will change the return policy to reflect these trends. In some other cases, Walmart will stop selling products altogether and will rely on an independent, online 3rd party to sell the product and handle the return policy and procedure. All in all, the return policies are fairly liberal in most cases. For the stuff we refuse, I am sort of surprised by the stuff we will take back. Some of it we can not even resold even if we clearance the item.
I just tried to return a defective airbed to a Tacoma store and I was denied. The customer service rep said they would only replace it. I bought it on my way for a family trip. I ended up buying one from a different store when I got to my destination and found out my original purchase was defective.
I purchased a tent on clearance at the winchester ky walmart and it didn't have the rain fly in the package. So I took it back to my local mt. Sterling walmart and went to the back and picked the exact tent up and took it to custoner service to do an even exchange along with my receipt. Because this walmart did not have thier tent marked down they said I would have to pay the difference! So I could of just took the clearance tag off the tent and not gave them a receipt and could of just exchanged it, but I had my receipt and could not exchange it at all without paying the difference. This is just stupid and makes me not ever want to give my reciept again!
I returned a beach towel yesterday to the Walmart in Salem Oregon on Turner Rd. I couldn't find my receipt and was willing and expected to just get the amount put on a gift card....oh not anymore, I only got a fraction of what I paid without a receipt because they can only give you what they are on sale for at present time...w/o the receipt. A total jip!!!
I went to the Glendora,CA store yesterday to exchange or return a 6 pack of toddler underwear that has not been Opened and is factory sealed. I was told by the store manager absolutely no exchanges or refunds without a receipt that is no more than 30 days. The pack sells for 9.99 and I had just purchased a few days ago but cannot find the receipt. Nothing wrong except my 3yo is having a meltdown because they are minnie mouse and not paw patrol. Will never shop at Walmart if this is how pretty they are becoming.
I bought a Bluetooth car charger($12.99) from the Walmart in Charlotte NC, the University location that tried to return on the same day I purchased it. However, I was told by a customer representative with my receipt that I could not return it because it was not in the box which was not stated in the return policy. I knew this was ridiculous and that she was enjoying the "power of refusal " also by hearing a loud conversation with another workmate she said she was leaving, so why would she care. The bad experience carried over into the next day when I called to speak to management I was on hold for 20 minutes and was finally told by Mya? that I could return it so now I will have to make another trip there. What made this less than $15 item so very frustrating was the fact
that this employee did NOT want to render customers service. I hope her next job will grant her peace. The lesson I learned and now that is verified do not shop at a Walmart with a horrible reputation.
I went to walmart today and bought a camera, a camera stand and a micro sd. I Was told by one kf the employees that the micro SD is the only one that fits in the camera. I got home and opened the camera to fine I need a regular sd card. Can I return it even if I opened it?
The Walmart I shop at doesn't follow these policies. I guess they have their own rules. I tried returning 2 items unopened and was under 25 dollars and asked for a cash refund and was told that's not how they do returns they could only give me a gift card. They don't give cash refunds without a receipt. I even showed them where it says they are suppose to give cash refunds. I was told to leave the store.
FYI: Be careful about the so cold 90-day return policy of Walmart. My friend had just been denied to return a bike with a 90-day return policy while trying to return the item 42 days after purchase, although he provided all proof of purchase, and yes, the denial was by the store manager at WAL-MART #2905 SUFFERN NY
This is the entire in-store return policy Walmart provides on the link provided.
Return Policy
Updated: June 14, 2019
This policy applies to in-store returns of products purchased in Walmart U.S. stores, Walmart.com or from Marketplace sellers on Walmart.com.
Walmart reserves the right to modify the terms of this Policy at any time.
A receipt with a valid transaction number (TC) is required to receive a refund on sales tax for returned items within the time period allowed by law in Connecticut, Massachusetts, and Rhode Island.
I purchased an air mattress on Walmart.com which turned out to be defective. Took into Walmart store and was refunded money no problem. Purchased another one with the money refunded while in use another hole. I wasn't aware of 15 day refund/exchange period because no one clarified it! When trying to return and get refund was told only could exchange which I did after thinking i decided wouldn't work for me again. I went to Walmart wanting to return and get my money back only to be told "NO". When I asked why the rep said "we just don't do that!" How informative this rep sounded! Now I'm stuck with an air mattress that I don't want!!! Ridiculous Walmart and shame on you!!!
I visited Wal-Mart today to return some items purchased online and was told I could not get a store credit or exchange the item, they can only return the funds to the original payment method. The issue is that I no longer have access to that account/card. This makes absolutely no sense. So you can refund the money but cannot give a store credit so I can make more purchases at your store?
I went to Walmart to exchange a air matress I didn't have a receipt but, just wanted to exchange to get a new one. The lady said she couldn't do it because I had no reciept when clearly y'all policy says I could rightfully exchange. Well I'm very disappointed with customer service. Wil not be returning.
My mom ordered me a pair of jeans and I received them and I didn't like the way they were made so I called Walmart and talked to Customer service and they said that the pants were not ordered online from there store and they wanted the order number and I tried to explain to them that they had not gave me a order number and I guess the only damn way I'm going to get any kind of a refund is to mail them back in to the store where I got it from I know one thing I will watch very closely to see that the order number is there on the receipt so I could get a refund on my pants .
I've been shopping at Walmart all my life. Printers always fell under the 90-day return policy. Only computers, phones, (some) camera equipment and GPS had to be returned within 15 days. Even televisions have a 90-day return policy.
I bought a printer from walmart.com (sold + shipped by Walmart, not a 3rd-party seller). Waited well over a week. Evidently, it was lost by UPS and never arrived. They shipped another one (over a week later), which didn't work.
I was told by a .com rep to return to the local store. The local Walmart wouldn't take it back (even with original packing slip, online receipt, etc.), saying the printer only had a 15-day return policy. (at that point, it had bee 26 days).
Ridiculous!
NOWHERE on the HP Envy printer page (on walmart.com) says anything about a 15-day return policy. Not 1, 2 nor 3 different walmart.com phone reps said anything about a 15-day return policy, either. Walmart.com is perfectly happy to send a return-shipping label (snail mail) with an estimate of 2 weeks to receive and process a refund (?!) They will also email the return-shipping label (and take the printer back / process refund). Which would be fine... if I had a working printer.
The local Walmart return counter rep claims printers have a 15-day return policy at the store as well as .com, which isn't true (obviously). Even the senior electronics rep was shaking her head about this one and wondered what .com's and return counter's problem was!
There's a large sign over the electronics check-out counter that lists everything that has a 15-day return policy and printers are not on that list!
I'm buying a printer at Costco.
I went back to the store I purchased a baby gift ( my daughter wanted to make a diaper cake), just a few weeks ago. Because I purchased too many materials ( toy) I wanted to return it. I forgot my receipt at home, but remembered that Wal-mart had a hassle-free return program. Went to customer service & the lady told me that because I did not have a receipt ( this toy was only $5), I could only return it for another item in the same department. I don't have any babies; my kids are 11 & up. I don't believe a store like Wal-Mart would have an absurd return policy where I can't just get store credit to use in ANY department. It's going back to the same company! Manager came & said it's a store policy. When I showed her this return policy, she claimed it was only for internet purchases.
At the very end of '18 and after a lot of research, I bought an unlocked cell phone. Connected with a carrier who provided the SIM. Spent some time with the carrier sorting out the start-up issues. Cell functions fine. Wifi based calling etc. intermittent. Since there is no cell coverage at my residence, the Wifi interface is highly important. Continue to research solution to issue through the carrier's help line, online how-tos and manufacturer's support pages. Motorola support forum: 2 threads, >24 pages of postings, explain how to generate and provide them with a bug report. Never see a resolution offered, only lip service to the issue. Forum's consensus is that the phone's firmware is never going to work. Motorola's 12 month return not allowed because phone purchased at Walmart. Walmart's Customer Care is switching representatives with each email request for return. Now they are trying to have me call the next representative. In a previous Walmart online purchase, my in the box broken screen TV issue was resolved by a transfer to someone's email who never returned the call. So, this latest suggestion is in my view a path to a "go away". The 15 day electronics return deadline is woefully inadequate to customers who will actually exercise some due diligence to resolve a problem in a device as complex as a cell phone.
Core issue: Walmart sells defective device and refuses to honor manufacturer's warranty. Manufacturer, in this case Motorola, says go to the retailer. Best I can say is to never by your electronics at Walmart. Think twice about Motorola.
Hello I am trying to exchange a Fitbit that I bought from the store which is within 90 days. Just need a different model than what I have. My husband purchased it as a gift for me 4/11/2019 at the Walmart Super store in Eastlake OH. I have the original box and receipt unopened and have not used it at all. I went to the store yesterday 7/6/2019 and they will not exchange it citing policy. The store advertised policy in the electronics section has nothing about activity devices being on the exception list. I took a picture of the posted policy so I can read it closely. My receipt has no information that this is on an exception list either. The store asked me to take my grievance up with the corporate office. I would like to return this device for a different model that is more inline with what I need and would appreciate help because the information provided to me at the store and on my receipt is either not updated or different from what is online. Since I bought it from the store why would I go online to check return policy for this specific item? I am not happy about this at all.
Frustrated,
J Colwill
So on July 2, 2019 I purchased an air bag pumped it up and it deflated in the middle of the night on my house guest. A very disappointing night. However on the next day I returned it and really upset because I could only exchange it and did not want to get the same one again. I would have been find with a store credit but will never buy an that may have a problem again, How can you expect a person to know that it was defected if they don't open it and try it.
Bought Corona Refresca on July 3rd. Attempted to return it on July 4th. No open cans, just the wrong product. Was informed that Walmart would not return it because it was alcohol. Returning alcohol is legal in Washington State, so the denial was not according to any Walmart policy in store or on line.
I tried today to return 5 unopened unused boxes of Equate Pain Relieving Cream to the WalMart in Fridley, Minnesota, they were less than $4.00 each. I did not have the receipt. The first lady said no problem, they could give me in-store credit because the total is under $25.00, but I had to have my ID, and didn't have it right there with me.
So I went out to get it from the car and when I came back with it, another lady was there who told me no, they won't accept these returns because they were from the Pharmacy department.
That didn't make sense to me and I told them so and left. While I was waiting in the car for my wife who was still shopping in the store, I called from my cell phone and asked for the Manager and told her about this, saying that makes sense for prescriptions but does it really apply to these ? Soap and shampoo and many other things are in the same aisle/department, does that apply to those as well ?
Well, now I was told something different, that so many people are now stealing things then trying to return them for cash, that they now have had to implement a rule that is that they do not accept any returns from some departments at all without the receipt. It did not matter that one of these things I wanted to return would not easily fit into a pocket, let alone 5 of them, and of course if someone was going to do that they would be smarter about it and pick something smaller, pocketable, and more valuable.
I hung up with her thinking that explains it I guess but what is this world coming to ? Then I thought some more and realized that that logic must apply to every department in the store, meaning that they do not accept any returns at all without a receipt. And, that must be a new policy, because over many years we've shopped at WalMart and have had a number of occasions where we have returned items without a receipt and it has not been a problem, and mostly at this store because this is where we live.
Then I looked up the company policy online and found that I had been given three different versions of WalMart's so-called return policy, and all three are different from the official stated company policy.
Reading the comments here it seems obvious that WalMart's Customer Service personnel everywhere need better training, and company wide I think they should have a way for those without receipts to retrieve them themselves at the store like Menards has.
As it is, I am now much less likely to buy any item from WalMart if there is any chance that we may need to return it later.
Bought 3 hp printer cartridges for my office..they were not the right size totaling about $150 but lost the receipt and payed cash. Called customer service who told me to call in to the store because i had only bought them 2 hours ago and didnt necessarily need a refund. I was fine with store credit since i grocery shop there as well. After waiting 30 min for a manager i was told there was nothing that could be done and that i should just "sell them online" im really pissed and not sure who to talk to about this. Im a parent and this is a tough loss
So it does not say anywhere that "you have to have an ID to exchange items without a receipt" apparently you have to have an ID and not only have an ID but if he has expired 3 months ago (or even a day.ago) you cannot exchange items. I had a diaper shower and once my son had outgrown all the size 1 diapers they would not let me exchange them for only other size 4 diapers without an unexpired ID. Even though I had another valid ID but it was not a drivers liscense.
Ok when wic hasnt carried similac for 2 years I dont see a problem exchanging formula for another formula my week old granddaughter can only drink similac sensitive a my daughter got wrong formula for baby shower so no reciet duh exchange only should be ok this is bull crap fr
Purchased (3) Clematis Vines that were on Clearance. I used one of the vines but could not dig the holes where I wanted the other two plants to go. One day after purchase I attempted to return the two vines, with receipt, and they stated ON CLEARANCE and could not return. I asked for the manager and he was actually very rude and certainly uncaring. I was not aware of the return policy on clearance items so I asked why he did not display a sign stating that clearance items COULD NOT BE RETURN. He smirked and walked away. WHAT GREAT SERVICE WALMART!!!
My mother went three times to Walmart trying to return my air mattress while I was at work. The first time it was five minutes after the customer service closed, which I understand, but the second time they would not exchange it without the receipt. So i find the receipt and there is a 90 day warranty on anything besides electronics etc and they still refused to exchange it. I am contacting corporate because I will gladly take some ass kissing at this point.
I went to Walmart in Apple Valley to return a adhesive shelf liner but didn't have a receipt. Cashier told me they no longer do refunds,exchanges or store gift card without receipt. Item was only $6.00. She said effective February 1st that policy went in effect.
I bought a helium tank for my daughter's 3rd birthday. I bought it with cash and did not have the receipt. I opened the box and the tank was EMPTY!!!! I kindly asked to exchange it for one with helium. I paid $20 for basically nothing! They refused to exchange it without a receipt after speaking to management. I'm a single mother and I am upset! I wasn't asking for my money back. Just simply give me what I paid for. I feel robbed. How do you sell me an empty helium tank? You took my money and didn't offer me any type of resolution! I left the stupid tank there and told the management to suck it! Thanks for literally NOTHING!
I recently went to the Walmart supercenter in Owasso I had medicine I was trying to return which I did not have my reciept and I was told that it was from Walmart but was not from walmart from their door lady and a csm. It scanned in on my Wal-Mart app and was on the shelf at Walmart! I'm very upset and dissatisfied with Walmart and will not be returning to this location
I purchased a Hamilton Beach blender off their website and using their Walmart card, I even mailed I. The warranty. The product stopped working about 90 days after purchase. Hamilton Beach says they'll sent me a new part for what it cost to purchase the blender and of course it's outside the stores return policy. Needless to say, ypu get what you pay for and I will never buy Hamilton Beach products again.
I bought a pair of blackweb sport headphones and they just stopped working this past Saturday, no box no receipt. So I purchased another pair of the same headphones and while i was charging them they caught on fire. Walmart says they will not return them. What do i do
I am returning an item I purchased online on May 6. I have the online receipt and called them ahead of time. I no longer have the card I used to pay since I lost it last week. I was told they would put it on the card and I would have to transfer it over. We will see how this goes. I live in Philadelphia and I am returning the item to the Columbus Blvd location. Even though that store can get crazy, I have never had any issues with returns, purchases etc. the staff is normally very kind. I will update this post after the return...
I ordered a purchase online one was a third party one was at Walmart unfortunately thr third party cancelled my order due to out of stock well no refund yet but I return another item because it end up being a in-store display well it's been 6 day's no refund yet I called Walmart customer service they ask me to going talk to customer service at the store and ask where's my money I NEED MY MONEY WALMART!!!
Tried to return items with no receipt at Arroyo Grande Walmart around 3pm on 6/4/19. She told me I need a receipt and if I don not have a receipt they can only refund if I know which credit or debit card the item(s) were purchased from. I only had two credit cards but many items I had bought and no receipt. She was checking them one at a time and with each card. I looked behind me and there developed a really long line so I said forget it. They used to give you credit on a card for these situations but they have new rules and if you bought items with cash and no receipt, you will not get any kind of refund. This sucks!! I will never shop at Arroyo Grande Walmart again!!!
I had a return that I purchased online they can clearly see that I purchased the item I don't have the card that I purchased it with its in Kansas they didn't even ask how I would like my refund which I think is very unprofessional it's my money I should be able to do it's whatever I want to with it it was under $20 and they're rude said that I didn't have an option
Not happy with a recent purchase I bought online went to return pants that were too large and said I had to return to third party. Returned item fedx, I know that received it how much longer does it take to get my money back??>?????? Didn't wear item just tried on and returned with all tags on item. WHAT IS THE HOLD UP RETURNING MY MONEY??:??
I returned my sons similac milk and my daughters potty today , when i first bought it i paid with a card but today i did not have my card, my husband currently went out of town with it. I tried to return the items with a receipt and was expecting a cash refund but the employee transfered the money back onto the card used to purchase. Is there anyway i can get store credit or maybe cash in return ? I will not have my card back until monday...
I found out that the return policy for cash back with no receipt is $25 and under. The clerk tried to tell me it was 10 and under. They really dont know what is going on in customer service. Walmart employees just make up their own rules because customers will believe them. When I told the tardy that I wasnt going to return my pants anymore and will just return my bed sheets she went on to say that I cant come back and return the pants later on and that she remembers faces and will remember mines...seriously how rude. I rarely return items but customer service didn't have to be that rude. Not happy at all. I went to the boston rd spfld mass walmart. It is the worst of all the walmarts I've been to. Then I got a warning receipt saying that based on my refund activity I may be limited to returning items in the future. Seriously? I asked the clerk why that happened and she said I can only return 3 items in a year. I'm sure that's not it because she was already wrong about the amount to be able to do cash back. I truly truly despise walmart customer service.
Tried to return my ac at Walmart today. They opend the box took things out saw its never been tutched but then asked for the exact date it was purchased.
I was able to give the month but not the exact day. I was told they couldnt help me. Management was also no help.
So it says on the return policy that items under twenty five dollars you get cash back. I am returning batteries for around twenty dollars. I am in line at a Walmart store in Mentor and lets see how this goes. They say that Walmart has one of the easiet return policies of all the stores. I have not found this to be true at all and i use to work for sams club. Im in line and about to do this will see if this holds to be true and ill let you know if they are as easy as they claim to be. Once they put the customee first but i dont believe that to be true anymore. And i did it and they didnt give me the cash for under twenty five as claimed. They gave me a store credit card and said that in their store the mentor walmart that they dont give cash back like that they have to put it on store credit. So each store makes up their own return policies. When i tried to return a book without a reciept which i had never done at a walmart store they said they couldnt because of copyright law. I dont know much about copyright law and dont really want to research it but i thought only books without covers couldnt be returned or resold. Can anyone explain that to me?
Hello everyone,
Do not shop at any walmart at all. They told me that a return is at store discretion. That is B.S. The manager at the store in tucson at 1650 W Valencia Rd said that he was not going to honor that policy. The policy says that if you are not satisfied with your purchase you can bring it back within 90 days and it would be refunded or same or lesser value. They took my purchase and the manager told me to leave the store or he was calling the cops.
The cops came and told the manager that he was in the wrong and he still would not honor the 90 policy. I only just bought it less then a month ago. I will file charges against the manager and Walmart for the theift by power. That is a felony in Arizona (class 3) one last thing I did have my proof of purchase.
Today went to store on eastern blvd. In montgomery Al. Lady at customer service treated me terrible, I had 3 items she went to the door I told her I came through because she thought since I only had 1 yellow sticker provided to me at door she could only refund 1 item, he told her he only gave me 1 because he was out of paper. Then would still only refund 1 item told me to fo to store I originally purchased from . Is that the policy now. Lady was not kind,is working in the wrong department customer service is for helping people with a smile. This person never smiled at me and made it hard for me to smile the rest of the day. Target makes me smile, that's customer service walmart could learn a lot from target .
I came in Walmart on May 21 at 6:45 to bring shorts and a fan back, I was told by a cashier and a CSM I had to wait until 8am when customer service was open. I talked to a Asst. Manager about this and she told me it was a policy that you cant bring a
return until 8am. When did this policy go in to affect and why do they not have a sign up at the door to let customers know?
I tried to return 2 unused spray paint bottles, In which I had no longer use for cause I bought more then what I needed...
I go a little late to return them, and the CSM tells me that customer service is closed and he can't do anything about it and comeback tomorrow... I'm like bro can't you do it out here on these others registers. Cause I know u can I use to work there but he just cold it out "nope sorry sir"... and I'm like "you can't do it, or you just dont want to do it" and also I asked "show me the policy underline that says "no returns can be made after 10pm cause its after hours of operation for the customer service desk". Like always no answer
Store# 0461-Eagle Pass Texas
I bought a tent and took it camping this weekend. When we tried to set it up one of the four main poles snapped. 1/3 of the tent was unusable but we were out in the forest so had to use it. I decided to return it to the store. I had proof of purchase. They refused to take it back because it was damp. So they sell faulty products and then make up random policies? I can find nothing on refusing products like this. I had already been hesitant to buy from Wal-Mart, and now I know why. Finally, although it might sound strange coming from someone who went camping, I am disabled. Getting the tent into a cart then into the store was hard enough, but having to put it back in my car then do this all over again makes me mad. I will be hurting for at least two days. Thank you, Wal-Mart for your terrible customer service.
I bought two sets of floodlights for painting the my new home. However,was not able to use them in time because
of working and moving. Time passed and I couldn't find my recipe... My wife looked up Walmart's return policy on returns without recipes and bought to my attention that I could still return the the fluid lights. What a life saver?????
So receipts are pretty much useless actually!!
I tried to make a return with the damn receipt and due to me having to close the account that the card I used to make the purchases and obviously didn't have with me I was told I could get a merchandise credit only!! WTF??? Seriously???? So I have the receipt but not the card anymore (because of fraud) I was denied cash.
It's just makes me sick the crap businesses get away with these days. I wish the days of being able to take matters into your own hands when people are just down right ridiculous and stupid!
What the f@ck is the point in even pretending as if making a return for cash when paid with basically cash.
I mean isn't a debit purchase same as cash ? It's immediately taken from your account, its has nothing to do with credit, gift cards, etc....
Seriously
Iita time to go off grid and choose not to deal with the deplorable bs one must these days......
Insanity I'm surrounded by!!
For many years, I have made returns without a receipt with NO HASSLE at Wal-Mart and received a gift card to purchase something else in the store as long as I provide my driv. Lic. Today, I walked in to a Wal-Mart to return bug spray and hair color without a receipt and was told they would give me an even exchange- no gift card. When I asked a CSM when their policy changed - she said "years ago". Have I been on a different planet? I returned something a few months ago without a receipt and got a gift card.
I tried to return a pair of shoes and the lady said they were not purchased at that walmart in particular so she did not refund my money. I said I know they were bought at Walmart and she said I still could not return them there that it hadto be the walmart I purchased it from. Really?? No I don't think so...js
As senior citizens we cannot always shop at a Walmart store but do so online. When we try to return an item(s) that were purchased online, we are issued a credit for only $0.01. Items returned are new and never opened and only receive .01. Walmart is stealing from us. We don't have the returned item(s) nor the purchase price refund. This is totally unethical and criminal for stealing regardless of their poor return policies.
I see nothing at all that states if item is over $50 you cant refund. The boxes were not open and items were still brand new and I was told no. I'm pretty sure if it's not in the return policy they must return the item but I dont have the time to argue with anyone. At least make sure it's in the return policy before trying to enforce something smh. Horrible service.
Got a bike about 40 days ago
Pedals were soft plastic and broke within 2 weeks. I had to completely take the brakes off due to how poorly they were aligned. I replaced the pedals in order to even use the bike and have gone without brakes since. I'm going to be putting everything back on as I had it previously and returning it. Walmart employees apparently don't know how to build a bike.
Bought a TV. Had it about two weeks. Worked fine the the lines started showing up. Took it back. The woman wasn't going to take it back because I didn't have the box! Who keeps boxes for the warranty term? My house would be piled high with boxes! Thing is they just strip the box off in the back and through the TV in the electronics dumpster. I have seen Walmart at the recyclers dropping off truckloads of TV. Stupid policy.
I purchased Easter baskets and Easter gifts for a non-profit organization. These baskets were for needy families. We did not use all of the baskets or candy. Since this is a non-profit organization and our funds are limited I decided to return only the unused baskets with the tags still on them and I had the reciept, the sYstem after Easter. Wal-Mart refused to return them at full price. I was refunded $3.36 when they cost $15.00. This is wrong.
I bought replacement headlight bulbs on Saturday a week ago with my debit card. This past Saturday I tried to take them back to the Greenfield by Baseline location WITH my receipt to which I was asked if I brought the debit card with me I purchased these bulbs with. I responded NO. She said well then I have to put your money on a WalMart gift card. I told her BS, that purchase on my debit card came out of my account before I left the register. I have my receipt and i will come back with my card i don't want your card And i can't stand the unprofessional customer service staff at that location. Everytime i go there it is some kind of bologna.
Yeah I bought a little 32 inch TV 4 days prior of returning it I couldn't find my receipt but I told them it was bought on clearance price and she will look at no problem okay like me because she said it's true look it up but it wouldn't system at Chili's that's why I bought it at that Walmart and
I purchased a cheap DVD player to go in my daughter's room. She's a toddler/young girl so I didn't want to spend a bunch of money on a DVD player for her to break it. First DVD I put in didn't work. Second one worked. The third & fourth didn't and made a HORRIBLE grinding noise when trying to play the DVD. I called Walmart (2 days after purchasing) and explained I didn't save my receipt (I thought I did but it must have gotten thrown away in the bags after installing the player) but I could tell them the total of my purchase and even pull the purchase up on my phone on the app associated with my bank card. The lady was so rude, told me no returns on electronics without receipt. I didn't even say I wanted money back! I would have been happy to exchange the player for the same exact one, perhaps the one I bought is defective. She was just rude. So, now 2 months later, guess what I found while cleaning under my daughter's bed! THE RECEIPT! I saved the box the player came in (as I always do with items such as this), took it in the store, explained about the phone call 2 months ago and wanting to return the player but they said I couldn't without a receipt so I said "here's the receipt now, I don't want my money back, I'd just like to exchange it for a different one." NOPE was the answer I got! Why!?! Because it's OVER 15 DAYS SINCE PURCHASE! Seriously!?! I shop at this Walmart at least once a week (I usually buy groceries there and a few other miscellaneous items every week), obviously I didn't STEAL the player because a) I HAD TO purchase it in the electronics section & b) it's got an Anti-Theft tag in it. I think it's bull that their website clearly states you CAN return without receipt but their stores say otherwise. I understand there's allot of people who probably steal from there and try to take items back for cash, which ruins it for us honest buyers, but for items you obviously can't just shove in your purse or however these people steal, there should be exceptions! I'm absolutely LIVID at Walmart.
I purchased an set of ink cartilages from Walmart on Monday and paid cash, roughly a $50.00 purchase. Today when I was getting ready to use the printer, I opened one of the ink cartilages and found out I had the wrong one. So, I went to return it. They were not happy to hear my side of the story. Simply no receipt - no return, open cartilage - no return. This policy is not fair at all. I go to school full time and work part time so $50.00 is a lot of money. There has to be something that they can do. Now, I'm stuck with a set of ink cartilages that I don't need as I cant use them and don't have the ink I need to use the printer. I've made a mistake and it is horrid to learn that Walmart of all coupon and discount stores isn't able to help me.
I did a very dumb thing which is my fault, but I checked out of Walmart at 501 Wal Mart Drive, Winchester, VA 22603 yesterday, 4/8/19 at almost 6 pm (on the dot) and decided to get cash, along with paying for my purchases, using my credit card. This was perhaps only the 2nd or 3rd time I'd used a terminal b/c I don't like the thought of taking others' jobs. Long story short, I left my cash in the terminal; just forgot it ... have no other excuse other than having too many things on my mind and not paying attention. I didn't make the discovery until I arrived home. Anyway, I live about an hour away, so upon discovery of what I did, I called this Walmart and gave them the terminal #. BTW, I do have my receipt. They said that no one turned in the cash ... so not all people are honest. I'm disappointed, but in most cases, most I know have done the right thing. I'm quite sure I had someone come right after me, and had they seen the cash in the terminal, I'm sure they could have caught me as I even stopped to use the restroom before I left the store right there by the registers. Anyway, just a reminder to all - if you happen to get cash at one of the self-checkout terminals, don't leave your cash there b/c there is a great chance you'll probably not see again :( The Walmart phone rep did tell me I could come and view the film as they have all terminals covered by cameras, but then what? I doubt very much I would've known the person/s anyway ... Disappointed in myself and whoever took what didn't belong to them!!
On March 30, 2019 I was shopping at Walmart of Osprey, FL. My situation was not a return. Mine was an altered purchase. I had a coupon for White Castle Sliders Burgers. I misread the coupon and thought it applied to a single box. It was only good for 2 boxes of 4-6 ct. When checking out my order with the 1 box, I realized I did not get the coupon credit. At this point the total purchase was applied to my bank account debit card. Upon rereading the coupon I I asked the cashier tending the "Shop and Go", if I could get another box of the White Castle Sliders. She said that would be o.k. and that she would cancel my first purchase. I re-rung my second purchase with 2 boxes of the White Castle Sliders, paid with my checking account card, and left. To date, I have not received credit for that canceled purchase.
I bought a battery from a Walmart on 82nd in Portland, OR. My ole lady bought one same day. I tried to bring it back with a recipe this afternoon and turns out... it didn't pass the smell test. The guy behind the counter smelled my battery, said it had been used (which it had not, even if I had installed it. The battery return policy says nothing about returning only unused batteries) I asked to speak to the manager. She agreed with the master mechanic working in Walmart's customer service department. So now I have a $140 battery I have no use for. Walmart is in fact the worst store on earth. They employ people who contradict each other, and if you call their 1-800 number they says its store discretion if they rip you off or not.
Watch when you're buying from a 3rd party on Walmart.com You can not exchange or get a refund at the store. I spent $40.15 and was told I would be charged $5.00 for each item I sent back it was 4 items, and they all came in one bag, also I would be charged a restocking fee of $2.00 for each item. After all was said and done I would receive maybe $10.00 back.This is crazy I called walmart.com and was told to donate or disregard the items and the money would be back on my card in 5 Days.
I bought 2 rugs online for my bedroom, with intention to return one of them to see which would look best. I love the one I chose; thank you very much. Before I could return the dismissed rug, however, another rug just like it came the next day. I would like to return them both but since they were purchased online, I don't now how to do it. May I just return them to your Walmart in our area? The rugs are intact and still rolled with all their paperwork. Please tell me how to proceed.
Thank you.
Carol McConkie
I bought a heater on clearance. Only $19. Took it home, plugged it in and it didn't work. Took it to the store about a week later. Couldn't find my receipt so I just wanted to exchange it. I was told because it was a seasonal item that it couldn't be exchanged and there was nothing they could do for me. So I was stuck with a heater that didn't even work.
In El Cajon Califofnia, the local Walmart inside the Parkway plaza Mall is a joke. I purchased a Drone, had it five days and it malfunctioned. I went back with my receipt to return it and was treated horribly. First, they were trying to say I did not return all that came inside the box. second, I was told that it would only take a few hours for the money to go back onto my Bluebird Card. As of yet it has been 36 hours and no refund. When I called the store and explained what my problem was I was given a different time frame of 3 to 6 working days, but the funny part is that it was told to me by the same employee that I dealt with when doing the original return.
I asked for 357 mag ammunition, paid, received it in a plastic bag and left. We opened the bag at home and low and behold, 357 dig ammo. It doesn't fit our gun, I go back, NO EXCHANGES even though we asked for the correct item. Their answer, it's your responsibility to make sure you get the correct item.
Very disappointed in Walmart. Received a jump starter as a gift that was purchased online. I have no use for the item and hoped to exchange it for some patio items. Obviously I had no receipt since it was a gift, and did not want to offend the gift giver by asking for one. I wanted the avoid him knowing I exchanged the item. My local store refused to exchange the item and the store managers were rude and dismissive. Walmart.com customer service stated they could not help unless I provided the purchaser's account information. There own policy claims that they will gladly exchange and that customer satisfaction is there priority--obviously not true. I will no longer be a Walmart customer.
I bought my daughter the 7 inch b. V. Paws tablet online recieved it ladt week n noticed the battery lasts MAYBE 3 hours?? Faulty battery I'm thinking n wld like to exchange
I was denied a refund because I did not have a receipt. I bought storage bins to use in my garage and they were very weak and unstable and did not serve the purpose for which I needed them. I lost my receipt for three of the bins and the customer service representative refused to refund me.
I returned a TV within the 15 days and because I bought it with a debit card my card did not receive funds for 4 days and they told me only a couple. I was not satisfied with the service when I asked why it takes so long. Walmart West in Green Bay WI has really bad customer service.
They do not return BB guns apparently Walmart classifies air guns as real guns and they will not return or exchange them. I went back to the store within 30 days because my BB gun malfunctioned and they won't do anything but there's that big blue sign in the back that says they will return or exchange things what they don't tell you is that the manager can decline any return they feel like for whatever reason and that's not fair.
Tried to return camping items without a receipt, unused and in unopened packages. Read the online return policy first so I didn't make a trip for nothing. Still told that I couldn't return the items without a receipt or get an I store credit even though your website says that I can. I'm happy to settle for a credit
Just tried to return an unopened pack of underware and a still wrapped dress shirt. I did not have a reciept and was told because both items added to more than 25.00 I could not get a refund without the receipt. The associate refused to do them seperately. This happened at the Killeen Texas location on Lowes BLVD.
Hi I bought a mibasic dunder 2" bankie board 0n3-11-19 and cancel on 3-12-19,Ibought it at Walmart.com.I did talk to a person at the time it would be credited back my account that was 7 days. they said I would receive a comfirmation email I did not get one. thank for you help
I purchased a 43 inch tv awesome product on 02-28-19,I was watching tv today and it turned of by itself. Thought it was the socket were it was conected but discoverd that the problem is the tv, i threw the box away but i still have receipt but wanted to know if theyd exchange it without the box?
Hello Ladies and Gentlemen, I am a Mixed Lady and today Is made a visit to Walmart in Lodi Ca on Lower Sacramento rd.
I was was exchanging a air bed. The ladies at the customer service department were extremely prejudice towards me.
I 'was told I can not receive a exchange receipt Becuase I didn't have one to do the exchange and I never was told that before. Any time I exchange with or without a receipt I'm always able to receive and exchange or return receipt. They told me to check the policy online that and they will not be able to supply me with a copy of there policy. I checked online there was nothing saying such thing under the return or exchange without a receipt section.
I have been going to the Walmart in Olathe Kansas for around 2 years and I've finally had enough! It's one or two people the first being a yellow vested racist. I've literally watched her let people walk bye her on their way out and she says nothing to them but I begin to and she literally jumps in front of me asking for my receipt!! And this has happened 9 times now. It's been more but I just started keeping track. And I've even had friends with me and I've told them what was gonna happen and just like I said she did it each time!!! So is this harrassment??? lmk [email protected]!!!
I had 6 or 7 items that I purchased at 2 different Walmart super-centers in Lynchburg Va. on December 24th 2018 that I needed to return. So on March 1st 2019 I go to the Walmart super center on Wards road in Lynchburg and when I get to customer service the lady said I need a receipt, I showed her my 2 receipt but she couldn't read them good enough, I told her I shop Walmart 4 to 6 times a week and putting the money on a card was no problem. Then she ask for my debit card that I used when I purchased the items, I told her I had an unknown purchased on the card I used and I had to get a new card a month ago. Then she said she don't think I purchased them for the wards road store it was the old forest Walmart super center across town that is 10 miles apart. I ask her why do I have to go there I thought I could return to any Walmart super center, she said no you can't and I ask for the manager and she got an assistant manager that said Walmart new policy is you have to have a receipt, or the bank card you purchased the items with and you have to take the items to the same store you purchased from, and he definitely shouldn't be an assistant manager because he has no customer service skills and the only thing he could say is you can't return here. So with that being said, my family of 8 will go elsewhere because of this very poor customer service of an assistant manager that most likely got assistant manager because he is friends with someone higher than him, I believe in customer service.
I bought 2 vlasic baby kosher dill 46 fl oz item number 0005410000270 unit price 3.86 one jar was broken during delivery if I could please get a refund for it thank you my email is [email protected] if you have guestions let me know
I bought (2) lbs of plain nonfat yogurt at Walmart. When I opened it up it had a water base on top. I would drain off the water and spoon some into a dish. Each day I did the same. Today is February 23 and the container says to use before March 5. Go Figure I won't buy that brand again!
I printed out an email for a 5.00 Wallmart gift card, but when I took it to Wallmart they wouldn't give me a gift card because they couldn't get their computer to accept the print out. I have had a print out from my computer once before and I turned the printed Wallmart offer into customer service. They did swap my print out for the actual card. why did the first offer they emailed with work, but not the second time?
I had bought a "fitness tracker" style wrist band for @ $28.00 just before going overseas to work for 6 months straight, so that it could be given to my wife on her birthday while I was gone. After returning home, she told me it did not stay sync'd up to the app well and didn't hold a charge well after only about 2 weeks of use. Well, now that I was home (6 months after purchase) I attempted to return it for a refund, as I had the receipt and original packaging..I was told NO, because It was more than 15 days since purchase. They could not show me the return policy on the receipt nor posted in the store. They had to pull it up on-line to tbe able to talk down to me even more. After asking if anyone buys presents months in advance anymore for holidays or birthdays, they said it's really not wise, because we can't protect you if it is past the date up to 90 max. After talking with 3 different level managers and some lady on the phone....I was refunded to get me to leave.
I bought a Bluetooth smart watch, item #ITA33601B714-362, PO#4783500199455, for my wife for Christmas. The watch lasted about two weeks. I got in touch with the manufacturer and they told me to send it back to them at my expense. I did not want to pay for their mistake (defective) so I told them to forget it. This does not reflect badly on Walmart I just would like you to look closely at this company.
Made a purchase at online marketplace with gift card credit card. Tried to return it in-store. Didn't realize I needed to package the item to be "mailed" back. Also, refund put on original payment card. I explained I no longer had card and pleaded for walmart store credit instead. They said no, refund to original payment method is policy.
I recently went into my local Walmart, that's the only place I would shop (passing Kroger's and everything). I had some contact solution that I needed to return, it was bought for me and I no longer wear contact. Anyways, the cashier to me since I had lost my receipt, that I could exchange it bc it was from the pharmacy. I'm sorry, but that would be the same as calling shampoo pharmaceutical since it's in the same area! I'm not exactly sure how they can pick and choose what they would like to return and what they would not like to return.
I ordered a table from Walmart.com but canceled it with in minutes noticed it didn't come with chairs, they canceled the order but sent the table any way I got ahold of them they tried to send me a return label thru email but I could not print it called them then they said they would send me a return label it would take 15 days to get. it has been over the 15 days, how long do I have to wait to just keep the table?
Returned an item with receipt and 3 days later it still hasn't been cleared.
Also returned online items. Got an email to take print out to store for refund. Did that and the computer said there are no items to return. 25 minutes later they have me cash as they couldn't fix.
Some the complaints on here are ridiculous. If you buy an item and try to return it, you will get the CURRENT PRICE, even if it is now a clearance item and it wasnt when you bought it. Think why that would be and get a grip. Some of you feel way too entitled to unrealistic and nonsensical results. Wise up. Most places have much more stringent return policies. So go ahead and shop elsewhere. Youll be back to Walmart.
I had made a return recently after hours at the register literally at 3am but just now 11pm I was told by the cashier and her boss I guess that they do not do return and was rejected. These lame workers pick and choose what they want to do only, what a disappointment! Do not shop at Tample Pennsylvania Walmart they're the worst walmart ever! Regardless durning day or night there is only 1 registered open and if you're lucky enough sometimes 2 open and as for self check out most is broken 3 the most will be opened. Rude workers and trashy place.
Okay, some of these are legitimate concerns, but many of them are just people mad because they didn't get what they wanted and they don't seem to understand why they're subject to certain policies... smh 'Merica... I've returned things to Walmart with no receipt at all with no problem.
I received a sound bar as a gift thinking it would connect with my tv. It does not and now the Walmart by my house said they will not exchange for store credit without receipt. So now I'm stuck with a useless sound bar sitting in the box in my apartment. Thanks for helping a customer out.
I had bought some Christmas lights and some hangers for the lights on November of 2018. I didnt had time to decorate my home so I left all of the stuff in the wal mart bags. Just like I bought it I took it right back. Luckily I still had the receip of the lights, the hangers were bought the following week. So I take the stuff to wal mart and even though I had the receip for the lights the girl tells me she still needs to ask the manager if I could get my refund. I didnt say anything, but I thought to myself and have the receip for the lights and it hasnt past the 90 days, that wal mart now fights for.. So I waited and waited.. The gentleman comes and he really kindly tells the girl that I could get my refund. So then she notices that the other stuff wasnt. She tells me she needs to ask again if I can get my refund for the other stuff because I dnt have the receip for that. Then this other girl came and says they can give me the money for that but since the prices have changed they could only give me 10 CENTS FOR EACH ITEM. When it cost me $5 for them 3 other items!! Well I request to speak to the guy again and he tells me the same thing!!! Everything was still on its package and even in the wal mart bags! I showed the assistant manager the policy that wal mart shows on their website and he just standing there not knowing what to say.. I just told him right on their faces that this was some dumb wal mart what do they think. If they keep up with this horrible service they will eventually closed down!! Know matter how big of a company they are they could go down!! Just like as many companies have...
Please be AWARE of purchasing anything that is in their clearance section. I purchased a three of the Harry Potter Dolls in Denton, Tx - University store. I work close to the store in Lewisville on Hebron and so on my way home, I swung in to buy some groceries AND to return the three dolls. Nothing wrong - just decided I wouldn't collect the series. Two were regular priced but one was a clearance item. Since the CS rep was new and in training, she didn't know NOT to allow the return. The system was processing but a mgr. (yellow vested) employee was quit perturbed the transaction was taking place. She informed the CS right in front of me that CLEARANCE items HAVE TO BE RETURNED to the store where they are purchased.
I received a pair of Wranglers blue jeans for Christmas that were the wrong size. I tried to return them for my coerect size. I didn't have a receipt because they were a gift.Walmart told me they would give me a gift card for $5.35.I looked and they were $13.65 plus tax. I asked to speak with a manager and he told me the same thing. Can you believe that all I wanted was a even exchange for a pair of jeans.The pair I took back had all the stickers and tags that the jeans had new.I gave them there 5.00 gift certificate back and my wrong size jeans back. Unbelievable customer service. I'm done buying anything from Walmart.
I had the receipt dated just over 30 days when I asked to do an even exchange for a different color for the same PS4 Controller but was asked to pay the difference because the price was now more than the purchase price. "EVEN exchange" is not understood by the service desk or assistant manager because they said they are following what the computer is telling them. NEVER have I been treated with such disrespect & rudeness by the customer service dept. I will shop on Amazon from now on.
I bought a Christmas gift in electronics on 12/19/2018, went in to return in the first week of January but did not have my receipt found the receipt and went in today and was told Christmas exchanges ended on January 4,2019. Sounds like the item could never be returned if it was a gift. There is no sign , nothing on the receipt nothing.
I think this is screwed up when I pay Wal-Mart they get their money right away for the transaction. However when I return an item with receipt I have to wait 10 days. Who does that. Oh yea weekends are not included in the 10 days. Crazy. Well this should piss a lot of people off beside's me.
Went to Walmart on Parker road in Jonesboro AR today to take back a couple of items, the lady told me they could not take back a pair of leggings with the tag on them because they didn't sell THAT item in their store. The store I got them at is 45 miles away. I checked the return policy online did not find this stated on that policy. Glad I didn't get these out of state. Costumers don't have any idea of every item may or may not be sold at certain stores.
My husband went to exchange a food processor we bought just last week due to a piece being broken on it when we opened it. He had the receipt and just wanted to even exchange, but they made him pay $6 more since the price increased since we bought it! I would never have paid more money to exchange something so I will return the new one this week and order from Amazon..... not okay!
This is not true. I tried to "exchange" a toddler's table set that was $55. A Christmas gift we bought personally. It was sold defective. One of the legs' screws were broke and wouldn't join with the table. I tried to exchange it for an identical set and they told me that since the purchase is over $50 they could not follow through with the exchange or do anything without the receipt!! Such bs because they sold a faulty product AND we purchased a 2 year warranty plan with the table set for 4 extra bucks so totalled to $61 with tax and everything. they don't keep track of ANYTHING! They sell you bs and don't even keep tabs on it in their system so it's pretty much for nothing! I even called the original walmart I purchased it from and they confirmed the stupid policy. Walmart sucks. And this post is inaccurate.
I had teonotems under 25 dillars each and was told I could not recieve in store credit or cash back even with the unused items and with a receipt. There was nothing wrong with the merchandise they just didnt want to give me the money. I asked for in store credit and was denied and the manager got the returnnpolicy book out and said they jo longer give cash or in store credit. simply rediculous
I returned an item I bought on Walmart.com to my local store today. Everything went great with the transaction as far as the customer service part. My problem is with Walmart taking 2-3 days to put the money back on my debit card (which happens to be a Walmart debit card). They didn't have to wait to get their money when I purchased the item, so why do I have to wait to get my money back when I returned the item.
I had my son buy a 15 inch air mattress. He found a double/queen size, but I wanted one that self-pumps. He went to another area, saw a self-pumping one, and picked that one up. Once he got home, we took it out of the package and plastic wrap. It was when it started inflating that we realized it was a twin, and not a double/queen sized. We deflated it, and he took it back to the store. Two people there told him that Walmart policy was not to refund on opened items. He had to go back to KS. I have the mattress and receipt. I want the $ refunded back to my son's credit card. I will look for the correct size and pay for it myself.
My 70 year old mom went to Wal-Mart to exchange a defective CD today. She was treated horribly and accused of pirating the CD by an associate named Sam at Wal-Mart Irvine Von Karman. They would not exchange or refund with receipt less than 90 return policy. I will never purchase from Wal-Mart again due to their intent to deceive their customers and not even abiding by their own return policies.
I was forced to put my refund on a gift card when the exchange was only 16$. The associate claimed it was the policy without a receipt however on the website that is not the case. I told her multiple times that I had gotten cash for my return at different walmarts without a receipt. I am very disappointed with this treatment as I have had great experiences before at walmart
Allso all my Christmas Lights we purchased some lasted until the day before Christmas Eve and the other ones in the front were dim other went outthe last ones on the tree by the patio half still on the otheers dead.
Why do we buy such rubbish. Only if possible wnat them to last for the Christmas
I bought several nail polishes (to see if they matched a shirt i had at home, none matched) and fake nails. Shortly thereafter, I got a job at our local hospital as an R.N., meaning I could not have fake nails, let alone polish! All were unopened. I couldn't find my receipt. Wallmart denied returning these, stating "No health or beauty products are returnable, period." This was posted nowhere, not on receipt, customer service wall or the return policy over the register. I will not shop there again.
I have read so many negative comments. The customer service I experienced today when returning many items was wonderful! First I returned many food items just a couple days old from a grocery pick-up without a receipt. It was originally on a credit card but I received cash back. Then I returned a couple items with a receipt that was on a card. They gave me cash back again. And third, i returned many more items without a receipt and I received a gift card. All returns were over $50.
My daughter received two bikes this Christmas and I tried to take back the smaller one because she obviously doesn't need two bikes. I didnt have a reciept so all I was expecting was a walmart card, the customer service lady told me I could only exchange it for another bike! Really!!! This doesn't make sense!
i bought a couple of purses not knowing which one I would like back on Sept. 17 i went to return them yesterday Dec 20, (i had finally found my receipt) in between moving, moms death & taking guardianship of 63yr. mentally challenged sister, working and at one point 2 jobs. because it was 3 days past 90 days i could not return them. 3 DAYS and they are simple purses Walmart has lost my business.
I went to Walmart in West Sacramento on Riverpoint Court and tried to return an item that my daughter originally had on layaway at the Delta Shores Walmart. I paid the layaway off on 12/2/18. My daughter moved to LA and forgot to take the item. Instead of packing it up and mailing it to her, I just re ordered it on Walmart.com for her. I don't have the receipt, my daughter has it, but it's pcked away. Anyhow when I tried to return the item I was informed Walmart's NEW RETURN POLICY is as follows: You can return items within 90 days with a receipt. If you don't have a receipt and your item is $25 or greater they will not exchange or refund or give you a Walmart credit in the form of a gift card as they have done in the past. You are stuck with the product. I was then informed if the item is less that $25 they will do an even exchange only. WTF! According to both store managers this policy took effect AUGUST 2018. When I asked why haven't they informed their customers, the reply was, "On our board in Customer Service we covered up the "without a receipt portion".
This is ridiculous. I expressed my concerns as to what is going to happen when customers try returning items they recived for CHRISTmas and was told the new policy would be enforced. I expressed this was a bunch of bull and I pray they have security because if Im upset about not being able to return a $40 item. Imagine how all the customers are going to feel. Luckily for me, the manager at Delta Shores Walmart said she can retrieve my daughter's layaway infoe and I will be able to return this item since the layaway was paid out with my debit card. But, what about all of you that won't have a receipt or the option of receiving the purchase details.
The Walmart online policy does not reflect what the managers told me. From this day forward, I will not be purchasing any gifts that may potentially have to be returned to Walmart. This new policy sucks. But , what's worse is we the consumers were NEVER notified of the change. And, it's not like they offer or give gift receipts.
I tried to return a defective dirt devil vacuum at the walmart in Beavercreek ohio. This was within the 90 days. I had used the vacuum a total of 5 to 7 times then it stop sucking. All the dust and dirt was collecting in the spin brush. When we tried to return the vacuum and again it was wit him 90 day, the manager Ariel said he had the right to refuse an exchange. He claimed it was die to the vacuum looking dirty... I tried to explain it was dirt cuz it was blow around the spin brush. He didn't care. I am days before hostomg christmas with no way to clean. Thank goodness the we asked to speak to the GM. He said he would override it just for this time. I ended up with a fixed vacuum but I was upset at the way I was treated. I didn't deserve to be talked to or trated that way, no one does.I try to be overly polite to cisomer service workers cuz they have to deal with some rough people but I don't feel like I was being one of those people. I WON'T GO BACK!! AND I HAVE ALREADY ENCOURAGED MY FRIENDS AND FAMILY TO USE A DIFFERENT WALMART.
Today Dec 10, approx 2pm I returned 2 prs shoes which were purchased Friday Dec 7 at Walmart Flamingo and Griffin. I informed Customer Service Rep that I did not have my receipt. She ran a search on her computer and cane up with an amount approx 30% of my purchase price. I refused her offer and left the store. Nowhere on Walmarts return policy did I see that clause. Can you pl enlighten me?
I went to Walmart in Temecula and trying to exchange a baby jumper that my Dauther got on her baby shower fora different baby jumper and the customer service helping me said I cant do that cause the jumper I'm exchanging is over $50 but the jumper I'm exchanging with is exactly the same price it's only an even exchange and I cant do that because I don't have a receipt I'm not happy at all I've been a Walmart shopper for a long time me and my family I've never had this problem before if it's gonna be like this at your store your store will lose slot of good loyal customer I just hope you guys can do something to keep us loyal customer happy what happen to you guys customer satisfaction thank you for your time to read my complaint.
Today I was given a generous gift of bedding and kitchen items due to a fire that destroyed my home. I wanted to exchange some items for things i needed but was told without the reciept i couldnt exchange over 25 dollars worth of items. So now i have bedding to small for my bed and more pots then i need but nothing to bake christmas cookies with because of walmart store #03473 ghetto return policy!!
Went to my local Wal-Mart to return some recent fish supplies (fish food, filters, and a pump... All unopened and purchased just hours ago.). I was sent to Wal-Mart by my grandmother to pick her up a few things and I purchased my fish supplies all in the same transaction but I gave the receipt to my grandmother because she had a lot more than me. Long story short, grandma has no idea where the receipt is, not a problem, store credit is all I needed. Arriving once again to the same location for the second time that day, I was refused any return, no credit, no real explanations... Wal-Mart is really rolling back on customer service...
I purchased an iPad 6th generation 32gb on black friday and it came defective. when the screen is showing black you can visibly see white lines. I went to exchange it for the same iPad and the lady said that my item isn't the same price anymore so i would have to pay an 80 dollar difference if i wanted the same iPad. is she wrong? what can i do? i don't think it is fair i get a defective product and i am stuck with it is walmarts fault they gave me a bad item.
High my name is Mathieu my wife went in purchase a laptop it was looking great what was great and when we open it we found out it was a totally different item it wasn't up to it was a different color in different model and that's crazy that means somebody at Walmart switch it and I went over there I called before because I do have a couple that you and was afraid of the prejudiced and I was right make it seem like I did that I said you're 45 minutes offer to call the cops keep my first name last name address you tell me we will get back to you in 72 hours and treat me like S... the store is in Sun City Arizona I don't recommend that store to nobody and the A......e who was the worst he is general manager his name is ZAC for reading thank you for reading this have a good day
I bought a book on Friday, then found out I was getting it from by kids for Christmas, so I went back to the same Walmart with my receipt to return it and the clerk refused saying it was a copyright infringement. I asked to speak to a manager and another woman standing there said she was the manager and they wouldn't take it back. She didn't even look up from what she was doing! I asked to speak to someone else and they refused.
I bought a tablet on black Friday and I tried to return it I took it to a different Walmart and they said I had to take it to original store so I did and they wouldn't return it because they said it was already returned! Because when I took it to the other store they circled it and put the date .but No it wasn't returned I still have it.
I brought back a Teddy Ruxpin still in the box never opened. I did not have a receipt but it was bought right before Halloween. The customer service manager, Sheila, at the Amite, LA, location would not give me an exchange because she said the item " cost more than $50 and she cannot refund or exchange because Wal-Mart will not allow her to. ". I have not read that anywhere, not even on line. All I wanted was to exchange it! What is the real policy?
I ordered something for instore pickup & returned it at the store on tues nov 27 2pm. I paid with by CC & still haven't been credited. I have the return receipt with the last 4 of my CC & the bank said it's not showing up. I've contacted walmart a couple times & no answer etc. When I've had to return something at Target I never had worried I'd always get a notifications. Walmart return policy doesn't give any times dates ?? Or help obviously. This was a lot taken off my CC and they already have what I returned & sold it already. If anyone from walmart Corp reads this you need to look into why this thing happens to a lot of people because I'm not the only person. This is a lot of money you haven't credited back after 96 hours 4 days of waiting.
I usely never go to forest park Walmart for the reason they our horrible all rude But was tired and ran over there I was in the clearance section found 2air beds marked $ $8 and got some paint some curtains and brushes marked down there Clerence section is a dang mess always and usually have 10 tags on them get to register to pay one bed rings 16 other 59.00 same beds too I tell her tag says $8 tho she says yeah but has 3 tags I said yes like the rest ur crap � so she calls csm and they go back see if there's more there's not then they say well all we can do is $16 Do to that's lowest one rang up and people put tags on them all time I told them well no ones is putting tags on all ur crap back there ur lazy Azz employees are not even removed old tags they just still new on its freaking sad don't shop smily ave Walmart worst Walmart rudest Walmart ever and the dirtiest half time there on there dang phones � or goofing off with each other smhh Walmart sucks anymore people Ned go togather open a family friendly store Walmart's all money now that's it
I bought halloween items and went to return the unused items after halloween but within my 90 day return window. The told me twice in the checkout line i had the normal amount of time to return but when i tried they told me they could not take the items back. They told me they had no way to return the items since they were "damaging out halloween". Curious, they were still selling halloween items on the floor. So, how would people then return those items? To my knowledge, Walmart does not have a final sale no return policy on small unused items. Also, I had a set of undergarments, new and still wrapped and the receipt with those too. They told me they could not take those back either because they were not in the system. That is not my problem if the SKU on my receipt and the package are one in the same. They were a "limited edition" but nothing special Hanes brand. So , i am still stuck with them too. I am going to try again because I should not have to keep products just because the ladies at Beltway/I10 have an attitude about returns.
My son purchased the new fallout game last night but when he got home found that the packaging obscured the need for internet to play. We do not have internet access, he returned it immediately with the receipt and was told basically tough luck. Very unhappy with the exchange policy considering he never even attempted to play it just took wrapping off.
I see all these problems with returns so figured I'd give my two cents worth. I've never had a problem with anything I've returned to Walmart. In fact I saw one older gentleman actually return a completely dead twig of a small plant. It looked like it had been dead for months. We're talking the remains of a small potted $2.00 plant. After he left the CS rep and I just looked at each other and shrugged our shoulders. I guess there's always going to be easy return times and then the horror stories.
You need to inform your employees of your return policies at the service desk. I was told when I purchased 2 items for Christmas gifts in Sept. that they could be returned or exchanged if not wanted. I found out they already got them and so I want to return them. They told me 30 days return policy when I called. Now what will I do with 2 electric throws. M
Walmart does not require a receipt to facilitate your returns, except for the exceptions mentioned above. Any items may be exchanged. For purchases under $25, you may choose to receive a cash refund instead. For purchases over $25, you may choose a store shopping card for the amount of the purchase. -- If this is correct then store manager's probably should be educated about this :-(. I had bought a sewing machine ~20 bucks and went to return it without receipt but store manager told me Walmart does not accept returns without receipts and if there are 3 returns without receipts then it gets blocked. It was my first time returning something to Walmart. Later coming home I just read that Walmart accepts returns except some exceptions without receipt. If I would have read before I would have shown this to the person who was there to handle the returns but did not have information about the same.
I purchases a fancy blood pressure machine from pharmacy department for almost $80. I changed my mind about it and tried returning without the receipt. They told me I pharmacy department items are UNreturnable without a receipt. I don't see this in Walmart policy.
The policy pertaining to air beds should be on your receipt or on the box. I bought an air bed and it doesn't hold air all night. Why would I exchange it for another one . I say they are defective. 89.00 down the drain. I will shop elsewhere. Walmart is losing business to amazon , now you know why.
My husband and brother was told by 2 CSM that they can't sell their routers after 10pm. I never heard of that one. Never shopping here again. They were ignored and there was plenty of workers in that store. Is it true that Wal-Mart can't sell electronic that is locked up after 10pm? First timer for us.
I purchased a sewing machine for my mother in law and it wasn't cheap $130.00 tge following day my wife said that we no longer needed the gift so naturally I had to return item was never opened so that evening my wife went to return it only to be refused due item not matching picture on box and missing a few features stated yet serial number on machine and on box match receipt so the next day I went to speak with them I had my elec.reciept when i went to review it I noticed that the item on receipt stated it had been returned already so by this this time I'm at store and ask for a manager the lady said she could help me and after explaining she stated they couldn't do anything about it so again I adked for management and this time I'm greeted by loss prevention and a officers asking me to leave store and that for me not to return ever wth is walmart doing
I was refused a refund for my $22.00 purchase I made with my Walmart Debit Card unless it went back to my card. I had the receipt and my card but they just all stood there glaring at me as though I were a big piece of crap. I asked for a gift card since I couldn't get cash back and needed to buy a few things now for my son who was with me and special needs but the manager got nasty with me and said she would be happy to be done with me, had my son in tears and finally threatened to have me banned from the store! What the hell Walmart?? What happened to your community standards?? What about the promise to treat customers with courtesy and fairness?? How is this right? How is this fair??
In our southeast Fresno Walmart, my daughter tried to return OR exchange her full air mattress. After only one day. She would have been happy to exchange it if a refund or store credit was not possible. She was told that there are absolutely no refunds, exchanges etc.with any purchases of all their air mattresses. She even requested a manager to speak to. This person stated that there was nothing they could do for her. Also she was told by employees that there are signs clearly posted on the air mattresse aisle. I was with her only at the time of purchase and we had trouble finding any choices besides a 169.00 Queen, a 30.00 queen and a few 89.00 full size. She chose the full size and now can't exchange or get store credit. Like I mentioned before, she would have been glad to exchange for another and pay the difference if need be. But THIS store has a firm policy of NO EXCHANGES OR REFUNDS ETC. She and I scoured the air mattress section to find a mattress she felt would work and we did not see a sign clearly posted at the air mattress shelf. Whether there was a sign or not, I googled the Wal-mart policy and it CLEARLY is not the same policy at the Southeast Fresno Walmart. I feel because of the location of this Walnart, customers there are subject to a different Walmart than another part of town. We shop Walmart all over Fresno & Clovis area and felt very much like a number not a customer. Never recommending anyone shop at this store again unless absolutely necessary. 6:20 pm.Oct.7 2018
I purchased a Sanyo 32" Aug 1 for a vacation home. Box was not opened for approx. 3 weeks at next visit. Sound was weak (setting of 80-100). After 7 weeks, a dead spot 1 1/2" has appeared on the screen. Wal Mart will not accept a return. Says they have a 15 day return policy on TV's. I was not told of this at purchase, nor do I see this posted. Swansboro, NC.
Purchased a jump box for $99. Took up there to exchange and they would NOT without org credit card. Used this 2 times.
They have this on display at store. They could look me up in system and see I have no returns done without receipts.
I had gotten a new credit card within 30days and cut up my old one becouse it expired. Never heard of not being able to exchange or get credit to store. Very disappointed
Walmart return policy on defective cds is as good as used toilet paper. Purchased defective karaoke cd..,which can't be easily duplicated. Tried to return..with receipt..within two days. I was told federal regulations dictate that I could only exchange for same item...regardless of posted Walmart terms. Walmart didn't have another...told I had to find a store that had it in stock to exchange. I am now officially a never buy Walmart..deceptive practices are now obvious.
i just ran into the same problem i bought a air mattress over 100 i had my receipt.. i went into the store with my receipt.. i'm trying to return it within the 15 days which i bought the air mattress on September 1st and went to try to return it on September 3rd... i got told even with a receipt and my card that purchased with i had to get a gift card.. not only that the store manager Stephanie was very rude...i also called corporate as i was in the store i told the store manager Stephanie that i was going to call and i find out what the policy was on return.... so when i called corporate i talk to Alexis and i explained to her what was going on she told me that that was not a policy... then Alexis tried calling for her self the store witch is 5200 Fairmont pasadena tx 77505.... store manager Stephanie would not accept the phone calls after Alexis in corporate was calling multiple times... Stephanie new that corporate was calling cause Alexis had ask me to get another manager and to tell Stephanie that corporate was on the phone...Stephanie had said over the talkie-talkie..''tell that customer that i am busy and that i already explained to her the policy... and Stephanie never came up to the front... then i Melody told corporate you see how your management team are.. they are ignoring me treating me very ugly...so then corporate Alexis told me that she was very sorry for all that i was going thought....and not to worry cause everything was being recorded and that she was writing all this information down...after all that being said we still had to wait another 30-40 minutes till Stephanie came to the from... she was surged that i had never left.. i was still there trying to get my problem resolved... even after she finally talk to Alexis corporate and the store manager Stephanie was even rude to her after corporate told her that was not a policy... Stephanie refused to listening and said that her store manager Estevan and the district manager Dennis said that was a new policy that Walmart has..... As for me Melody as a customer i believe that they should have sings where there are air mattresses and electronics or where their most expensive items so that us customers can be aware of this policy.... I believe with all the other comments that i have been reading on this page.. that we can actually make a change of this... this multi billion dollar company is taking advantage of our hard working money... i would understand a policy like this if there was no receipt or the receipt was more then 30 days old... also before i forget i was supposed to get a phone from the store manager Estevan within 3 days and i did not receive a phone call.. so i called once again corporate and spoke to Terry and he said he could not see this policy.. and he did not understand why they did not put the money back on my card...so i should be receiving call from the district manager Dennis here soon lets if they call...
Recently I received a gift from Walmart wich I did not want,When I went to return it they said because it was over 25$ I had to take a store credit , the item was for 70$ and I did not want a store credit. I said sweet ! Give me your gift card. I took the gift card bought 3 items all under the 25$ limit,took them over to the return counter and got what I came there for CASH.. I think the 25$ limit on returns is ridiculous!! Not everyone is a crook, some peeps would just rather have cash then a gift they do not want..
Must be a new policy return policy at Walmart Houston Texas. (Fairmont/ Pasadena). I have my receipt. I stood in a long line to be told that I can not return ribbon that I purchase from another Walmart. I had to go back to the in Pearland to receive a refund. :( . I do not see anywhere on Walmart Return Policy that you must return your purchase at the store you brought it from.
I tried to return the Equate brand "Hair Regrowth Treatment" for men - as I am a woman and didn't not see that women were not supposed to use it. I couldn't find my receipt, and the employee at the Tchoupitoulas location in New Orleans, LA told me that the only way to return it would be to exchange it for an item of equal or lesser value -no gift card or other method of return was possible. Then, upon scanning the item, she said she couldn't take the return because it wasn't a Walmart product even though it is an Equate product (I purchased it from the Walmart in Metairie, LA). The product was about $15-16. I will try to bring it back to the store in Metairie and hope for a better experience.
I always keep my receipts and have found Walmart to have a generous return policy. I was shocked that the air mattress I purchased could not be returned. I guess it is the only thing not eligible to be returned! Wish I had been told about that policy or it was written on the receipt or a sign displayed with the air mattresses! because who really goes to a website to look at return policies? I would have purchased elsewhere and am now stuck with a low quality over priced balloon.
So how can we all do a mass lawsuit against Walmart for product liability and the lack of clear ' return policy ' I will never again shop at Walmart. Their return policies are completely fraudulent! Screw Walmart especially the ghetto one In Lancaster California on Valley Central way. A bunch of ghetto people working there whom act like it's coming out of their pockets to accept a return with a receipt! Already hated Walmart for their messy stores and lack of registers being open while all their employees run around doing nothing! Take your money to Target! Better experience all around including returning items!
I ordered a backyard Discovery swing set from Walmart on May 26th. I paid with cash never do that. The item was damaged twice they said. Never even saw the item. I've called Walmart over 15 times and then to the store three times and I still haven't got my money back. So now the kids have no swing set and moms broke.
We as customers need to stop spending our hard earn money at the unappreciated Wal-Mart stores were the staff is unfriendly and the management dont seemed to be trained at all for generous customer service.I had a return also no one in the store was on the same page.I'm guessing each store has there on rules I called corporate she stated to me its up to the store managers decision.Never again will I shop the ungrateful stores.Its us as customers that pays there payroll.
Worst store and worst service ever !!!!!!
I went to Walmart Milpitas store at 301 Ranch Dr, Milpitas, CA 95035.
I bought 2 airbeds 3days back. When I opened the box, both are used and dirty.I went to return the airbeds and they made their own policy....not return and cannot be exchange as well.
Really pissed off and i will try my best not to go there anymore.
Bought my 4yr old autistic child an older game boy....not sure exactly the name of it. But it was 129.98.Of course your forced to buy at least one game.....ugh. I did it. My boy is still searching for his genius niche. This dinosaur game system wasn't it. Lol. And that's ok. 129. 98 is a lot of money to my family. I admit it's been about 8 weeks but the game is still brand new (literally)
I waited in line at customer service and had my receipt paid cash I was confident there wouldn't be a problem omg I was so wrong. The very young lady at customer service register takes the item from me asked for the receipt and looks it over thoroughly.......Attitude just a poppin. Took great pleasure in saying (in a ur an idiot tone) You can't return this.....it has a no return policy on it. She then calls for electronics assistance. I asked her where it states no return policy on this item. She ignored the question. I then asked her why she called electronics. Are they going to tell me something different? She flatly said No. I said then that was a colossal waste of time then right? I am joining all you folks who can relate to the mistreatment of me time and time again. I will chew my arm of before shopping at walmart again. I know how i felt when I was approached there and accused of stealing. Suck a big one wally world#boycotted
First important question? Does ALL Walmarts have their own rules? And if so., its needs to be printed in your Walmart rules and regulations for returns & refunds. I recently moved to the area of Beckley WV, & of course I'm like every other customer, you shop at Walmart at least once a day if not more. My hometown (Summersville wv ) you couldn't ask for better customer service., treated with utmost respect every time. My experience with Beckley Walmart has been so bad., I've made up my mind, never will I shop there again. First of all this store closes at 12:00AM, due to the fact the thieving is so bad ., more inventory goes out (stolen ) than payroll. So they treat everyone like your a thief. The workers there needs a class on customer service, taught how to smile., not look so miserable. Even down to their hygiene is awful. Now I read up on your rules and reg for Returns with reciept /without reciept. I never take nothing back without a receipt unfortunately I lost this one, looked for days. Under 25, cash can be given , 25 and over a Wmart gift card " NOW it says nothing about up to a certain amount, they refuse to help you at all. And that's what I was told. Managers acted like 159.00 was millions. Refused to help me at all. My shark vacuum quit working after less than a month. In fact I was laughed at for thinking they would help me. i refused, they sure took my money gladly but won't return my money . OK., I accepted in my mind I would just take the gift card., WIN WIN situation for Walmart, they would be getting their money either way, I would be spending it back in the store with a gift card. Still, refused to help me., the lady said they had their own rules and they couldn't speak for no other walmarts or corporate. So., with my friend working at one time for this company, she told me they could find my reciept for me if I could narrow the time and date within a week. And naturally I could. So I go back the next day., prayed before I went because Lord knows I paid cash for It. And I wanted to prove to these terrible managers I was no thief. Sweet lady, came out of the cash office, took my info, and BAM., within minutes she brought me a copy of my receipt. Now ., wouldn't that been easier and a win win for Walmart had they just gave me a gift card? But now ., I have my money, refuse to buy again at Walmart. I'm thinking of trying Target out, I hear your treated with respect. And like a customer not a thief . Nothing upsets me more than to hand over my Money only to be told , NOPE., I cannot help you either way. Without a reciept. One lady spoke and said the only thing she would do for me is I could go get the same Identical vacuum and that was it. Other than that, I had to take my broken one back home. I believe Walmart managers , associates need to learn how to treat customers, without US, they receive no pay check. Just because their allowed to put on a yellow vest, with a name tag dept manager, etc doesn't mean to be rude & hateful. I've always felt walmart never took care of their associates, most of the time you hear if someone has worked for the company, they would never return. Back in the day workers were treated with respect. Heck, the workers isn't even given nothing for xmas/ oh wait I'm sorry, one day you can shop and get 20% off of purchases., one day only !! Completely a joke. Show your workers their appreciated and maybe you'll get a smile, no overturn with your workers . Make it a pleasant place. Theses people are flat miserable. ,
I went to go return a mop (still in plastic wrap) and a mop bucket because I did not need it after all. I use to return items without a receipt and Walmart would look it up with my credit card or Walmart uploaded receipts. I was told by the customer service rep that they do not do that anymore and the only way I could return it is with a receipt.
I guess I will be shopping at TARGET from now on. Last year I sent over $4k on all my purchases. Not much but Target will be happy to get the business.
paid with debt card you received your money on purchase I had problems with the ac compresser got hot and then shut off on a lg ac I have asthma cause I purchased with a debt card ive been sitting waiting for my refund to come back all I got is 3 to 5 days for refund meanwhile last order was 4 days now with timming holiday I mean I may sse a week till ive gotten my order must be a wall air conditioner so I cant just buy anywhere its too expensive. so thanks a lot Walmart for ruining the holiday with too hot apt 84 through the weekend rain hot muggy fan just brings in more hot uncomfortable air sleepless nights. believe me friends relatives are hearing this anyone to listen !
So there I was reading the return policies for refunding an un used perpaid reload card and apparently walmart is all for letting a customer get the shaft when it comes to getting your money back for mistakenly purchasing the wrong card. And not even on the reciept does it say no refund on this particular item I has to investigate the walmart return policy forum to get comformation on this matter. As well as going up ti Walmart with reciept in hand and being told I cant have my money back id say this should be a criminal investigation. The card says no refunds on the service that has been transfered to the carrier account and that returns are definitely a possible scenario. And isnt as a matter of fact a position you should be stuck in when your denied your miney back for having all base line requirements met for any sort of return. Im very disapointed with what the policies state because even the card says its up to you I see that you lise more money over stolen merchandise on a yearly basis. I dont know how its taking a loss for a good honest customer over eating up money for criminals or is this just walmarts scam to the government of our country. Now my tgoughts have gone somewhere with this I know you corporate slobswont like that statement.
Who can I ask or inform about my experience at Walmart..??? I recently purchased a two piece spray cleaner for my vehicle... I later find out that I purchased the wrong spray. I went rite back in there and they refused to return it for me... No reason or nothing . Im pissed. So who do I talk to?
I returned my purchases without a receipt, and it was the fourth I returned without a receipt. They gave me a refund verification request receipt and said I would have to wait six weeks to get my money back. My question is, can I have someone else take that receipt they have given me and have them take that receipt and get the money back on a gift card since that person has not had more than three returns without a receipt????????
Please do not ever buy an air bed from Walmart. I have no idea why they are still selling them because they do not honor their return policy. I showed an employee in Michigan the online policy of returning air beds and she showed me a contrary policy in the store. No more. It's a shame that you lose a loyal customer because of some red tape garbage. They may be a million-dollar company but if they keep treating their customers like that they won't be.
Went to return a $98 dolllar rug cleaner that didn't work. I, of course, threw away the receipt and the store told me that they couldn't even give me store credit because it was over $50. They also couldn't look up my purchase. This is a pretty bad return policy. How can a billion dollar company not look up a transaction? I knew I made a mistake shopping at Walmart and this experience has pretty much confirmed it. Where was the return policy by register? It's 2018 and we live in a digital world I'm so angry and will never shop Walmart again. I would gladly pay more not to ever have to deal with this company. Nobody cares here and the attitude is that everyone trying to "fleece" the company. Very disappointed.
Just tried returning a pair of boots to the vancouver WA, store on fourth plane. The boots were a gift from my parents, but a size to small. Even with a giant sign saying the return policy behind the counter. They told me I couldn't exchange or return them without a receipt, because they were over 25 dollars.
My parents are looking for the receipt now. Part of why they purchased from Walmart, was because of your supposed return policy. They weren't a 100% sure of my shoe size and were told if they didn't fit, I could just bring them back.
well becuse walmart sent the wrong tires to local store i lost my job,they did a refund on my card insted of getting the correct tires. they said nothing about five day for my money to get on my accounnt. now i can even buy the tires i need to go back and forth to work and get my car inspected in o four days. how the hell am i going to fed my son and pay my bills is the person who screwed my order up going to drop me off and pick me up from work so i donnt lose my job.i will get on every social media site every blog reveiw evvery thing and blast walmart unless my moneyor my tires show up today.
I just left the walmart in Strongsville ohio tried to return 4 packs of bic 3 razor the flex said we do not return razors without receipts i laughed i returned 2 pack 2 days ago for my husband with nothing said so did this policy just kick in.we have been harassed since we started shopping there what can i do about it? If anything at all.
Very frustrating!! We received a dual screen portable DVD player as a Christmas gift with a gift receipt included. Attempted to return it within 30 days of date of purchae, only to learn it had to be returned within 15 days!!!! Why isn't this printed on the receipt or gift receipt. Only certain items fall into this category. How are customers supposed to know which items are included in this?! Will never again buy ANY electronics at Walmart!
On 12/31 I ordered a walmart loveseat from Sofa Mania costing $379.99. At the time I was not informed that they would not deliver it to the building but the sofa would be placed on the curbside and I would have to find a way to get it to my apartment. I'm a 71 yr old woman and I live alone. So I had to cancel the order and they rerouted it back to their warehouse. But I was told that a 20% restocking fee would be deducted before refunding my money. I read in your return policy that Walmart marketplace sellers may not impose restocking fee if a customer refuses delivery of their order. So why am I being charged? Thank you in advance for your cooperation concerning this matter.
I tried to return a few pairs of Christmas print leggings that were in the original packing with a receipt and a as told they were not taking back anything Christmas anymore. I asked when was the last day to return these items and they said I would not have been able to return them anytime after the holiday. No where does it say this. They said it was up to their store manager. I know where I will no longer shop.
Buyer beware - DON'T BUY ELECTRONICS AT WALMART. I purchased a Samsung tablet two days before Christmas for my son. Before we gave it to him, we reconsidered our tablet choice and bought an Ipad for him instead. Today I went to return the UNOPENED, never been used, Samsung WITH a receipt and was told I was 3 days too late. When asked how I might know of this crazy 15 day return policy, I was directed to a two page document with fine print that was taped to a counter no where near where I checked out. If Walmart has a 15 day return policy on certain items, they need to make this clear at time of purchase - maybe print it on the receipt at least??? AND is it really hurting Walmart to take back an unopened item that they will likely resell in days? This was my son's big gift that I could barely afford and now I'm out times two!!! I'm sure Walmart needs the money though. This day in age, this is a terrible return policy. Very customer unfriendly. I will never set foot in any Walmart store again.
Just tried to return some clothing I got for Christmas. As they were gifts I had no receipts. Was told all they would do is exchange them. They don't give out gift cards anymore. Wound up bringing everything home as I didn't have time to spend hours trying to find replacement clothing. Will have to go back when I have time. Was also told you are only allowed to do returns 3 times in a year. What a bunch of bs. Very disappointed in Walmart. I will be doing my shopping elsewhere from now on. I will tell my family and friends to never buy me anything from Walmart. I know one person doesn't make a difference, but thousands would make a difference.
So angry,I bought a 55 inch TV from Walmart 3 days ago, it doesn't work. When back with the receipt, they refuse to return it in the box and with receipt. Saying I have to call the manufacture. Now I'm out 500 dollars with no TV, I will never shop there again. They make millions over millions and this is the mess your stuck with...
Went to local Walmart to return unopened unused Christmas lights. Was told they don't accept any Christmas items returns after Christmas. I have never seen or heard this. I ended up going through 3 different managers challenging them to "show me" this policy because NOTHING was posted anywhere in store or on the receipt. The last manager just gave up at my challenge and let me return, but the fact I wasted 45 minutes to return 3 sets of lights and had to get mad in the process just infuriates me. If this is really a Walmart policy then it needs to be posted somewhere and not just "understood" as they tried to claim.
I won a lap top a week ago at my job's raffle. It's a POS that doesn't work well. Tried returning it today and the girl was being very rude when I asked her to go through the return policy because she said lap tops cannot be returned for store credit or exchanged without a receipt. Now I'm stuck with a lap top that doesn't work that well.
I am super angry not only did I forget a bag of stuff late at night which was not located Walmart sold me a tv and will not take back no receipt 300$ also a tablet very slow when it works. I'm beyond angry I live queens no Walmart here I bought it visit my mom which is not so frequent.
All I wanted was 2trade shirts for the right size.they were out of one.said refund had to go back on my card.she did that.bought other shirt.told me it would take a day or two.been four.nothing yet.come to find out..the other worker said she could have simply given me a gift card.too late now..she said.ended up spending more for her mistake
15 days for electronics!!! that is just not enough time to be able to return it. Walmart just isn't the place it used to be. We bought a router. This doesn't work any better than the old one. For 85.00 We wanted to return it and go back to the one we bought there 5 years ago. It took longer for the cable company to get to our house. This stinks we're stuck with a router we don't need. Thanks Walmart. I'll be more careful when buying at Walmart with their return policy.
I bought 4 pair of jeans for my son on black Friday. I picked up the wrong size went to exchange for the correct size and was told I have to pay the difference an extra 7.00 per pair. Sounds like BS one of the lazy managers was saying that's how it is. I don't think so had my receipt just needed the right size. I'm not through with this deal I'm going to get the 28.00 back.
First and last time I ever buy anything from Wal-Mart. Sorry, Pioneer Woman. I really like your stuff. I bought your new book, but someone had already bought me one. Have spent far too many hours trying g to return it on line. Not worth my time. Will pass the book along to a friend.
The return site demanded a password, believe I signed in as a quest.
ThAt big of a store should make returns easy and friendly.
My husband returned a DVD the next day with a receipt it was open but would not work good and was not able to get his money back we spend a lot of money in Walmart for such as that he was so upset he left the DVD and the receipt now I wounded did the do the right thing now I'm upset with him and walmart
My mother bought a treadmill and gas grill this past summer never opened them still in original packaging because she got diagnosed with cancer. Well the cancer is now terminal and obviously these items are useless to her in her final weeks/months can we return the items for in store credit or anything we can provide receipts
I bought a shaper to wear under my clothes, two of them really, so I could see which one for the best since I was in a hurry. I bought it the Sunday before last and returned one of the Monday. I paid with cash and card, however they would only allow it to be back on my card. They say 3-5 business days. Its been almost two weeks and still have not received refund of $15.30!!
I bought rollercoaster tycoon world for PC. The game didn't work when I put it in to play. So I tried it again same thing nothing. So I take it back to Walmart with the receipt. I bought the game 1 hour ago. The lady said it is against the law to return it. Wtf kinda stuff is that???? Walmart rips people off every day for there money. I'll see you in court.4 million . Should have just gave me my 40$ back
My daughter changer her mind on a pair of Capri pants.I had my receipt and it had only been 29 days from the original purchase. They was only $3. They were bought with my credit card. I asked the lady if I could have a gift card and she said that walmart now change the policy you get it refunded the way you pay. What if that was a gift and that wasn't my credit card? Going forward I will only be using cash as I closed that account a month ago and now need to wait on my credit card company to issue me a $3 check! Very inconvenient!
I bought a rug Doctor from Walmart in Hewitt, TX. It is defective and I need to return it. I charged it to my Mastercard which is now expired and not active. I have my receipt and policy says it has to go back on that card. How are they going to put it back on a card that no longer exists?
Walmart policy states....
"Walmart does not require a receipt to facilitate your returns, except for the exceptions mentioned above. Any items may be exchanged. For purchases under $25, you may choose to receive a cash refund instead. For purchases over $25, you may choose a store shopping card for the amount of the purchase."
If/when they hassle you for no reciept or claim they can only give gift cards. Yes, some of us ARE actually litterate!
I returned a mattress because it was the wrong size,never even opened the box yet I am still waiting for my refund.Tried to return 2 airbeds that wouldn't hold air only to be told that after 15 days I couldn't return them. NOTHING BUT A RIPOFF.I will never buy anything from Walmart again
I bought a 40" TV in November 2016 from the website on Black Friday. The TV I bought was a VIZO and it was at a recently good price. I received the TV and I never opened it. I put it away until I was actually ready to use it. We had a TV that was going out but it hadn't gone out at that time, but hey, who could pass up a good deal. I opened up my tv in July of 2017; 8 months after I bought it. The tv was broken. The screen was damaged. I called and informed them. They told me there was nothing they could do about cause I ordered it back in 2016 of November. They told me to call VIZIO; they said they are not responsible; it lays with Walmart. So then I called UPS who delivered it and they told me they only responsible for the first 30 days; after that their not responsible. So my next move is reporting this to the Better Business Bureau and filing a complaint with the Arizona Attorney General. I don't think it's my fault that they sent me a broken tv in which I paid close to $300 for.
I've been the customer service manager at Walmart for the last 9 years and I am very fair and good at my job. Some of you are being absolutely ridiculous and because of your schemes and lies make it difficult for the honest people.
1 person below says he bought and returned same item 3 times, really, 3 times and you're surprised you have a problem. Why did you keep buying it. And toilsome the store didn't even sell item (the 3rd time) but claim the let you exchange it the 2nd time, uh.....thought they didn't sell it.
Another guy 2 says they offered cash or gift card in one city, he took gift card and then went to another city and asked them to cash out gift card, seriously??? How is the 2nd Walmart suppose to know that there was cash on gift card, NO store will give you actual can't for a gift card, NO store, it's ridiculous to think that they would. Should the Walmart associate who has 100 people asking to cash out a gift card know the 1 person who is being honest and the 99 who are lying.
For the guy with no I. D. Who is stuck with item he bought for wife, why can't she return it? Does she not have an idea either. Walmart has more theft than any other store, you need id so the same person can't return items with no receipt every day. It's because of theft, again should Walmart know to trust you, are you the 1 honest person, personally I think you are lying, who has a family and no I.D. amongst anyone.
I mean read and know the policy people. Walmart has a much easier policy and a fairer policy than most stores. I'm sorry your schemes and lies are difficult to pull off, try to be more creative.
Hell, find a cash receipt on ground, see what items they bought and steal that specific item to return with receipt, stop stealing random stuff.
And honest people just remember, it's not Walmart's fault they have these policies in place, it's your peers who have stolen and lied so much that has caused Walmart to have to act this way.
I am in awe at some (most) of these posts.
1) this site is not Walmart. They will not read these posts nor respond.
2) their return policies are clear and differ for different items.
3) if your electronics broke after the 14 day return policy, contact the manufacturer, Walmart didn't make the itrem, it's not that difficult.
4) so many of you are complaining about 3rd party sellers on their website. It clearly states who you are buying from...just like amazon, they allow other sellers to sell items on their site. READ!
Based on the horrible English, poor grammar, ridiculous misspellings on ALL of these posts, it's clear that even if you had Walmart's return policy in your face, you wouldn't be able to read it anyway. Walmart is not responsible for your stupidity. Seriously, every scenario described below could have easily been avoided if you were educated and trident try to blame someone else for your own stupidity.
Was charged twice for a tube of Benadryl Cream when I was on vacation. When I got home I spent over 20 minutes waiting in line (this has happened before since they work slower than molasses in January)just to find out I have to bring my receipt back to the store that charged me twice. I was furious. All for $3.97. Not a chance that I'm driving 5 hours to return my receipt. My opinion is that I won't shop this trash store unless it's the only store around. I have had nothing but problems with any of my returns including one that I purchased online and had sent to the store for pickup. Totally disgusted! and don't get me started on how long I have to wait in line to check out. 25 registers and only 2-3 staffed!
I bought a $900.00 t.v. on clearance for $498.00. Neither one of the Wal-Marts in my area would return in even though i had the receipt cause they said it couldn't be returned after 30 days. I called c.s. and they said it can be returned up to 90 days. Neither walmart would honor this. What a joke.
I was treated like a criminal when I returned an online purchase which I picked up at the store. It was not a third party vendor. I printed the online retun receipt and the packing slip was on the box. I follwed the instructions. The expensive evaporative fan had stopped working after three weeks- defective. I will never buy online from Walmart again. I'll use my Amazon Prime account or Costco. Both have free shipping like Walmart. I liked the idea of store pick up fo safety. I didn't want the item sitting in front of my house while I was at work. Walmart has liost me as a customer.
I Purchased the same Linsys computer router three times from Walmart and none of them worked. The last one I didn't even open. Took it in for a refund and they would not accept it. They say it didn't show in their data base. This router that is a POS is still being sold. At Wal-Mart, "customer service" should be "customer disservice. The crazy thing is I returned the second one w/o a receipt or accessories. They allowed me to swap the router out and it was even sold there. I finally got Lynksys to replace the first one and when that one didn't work, I took it to Wal-Mart for an exchange with no problem. I take an unopened router back and they refused to return my money.
I bought an item and it was sent to the Walmart in Missouri. My son picked up the item and did not use it. I went back to Missouri in Jan and picked him his girl friend and my grand kids up, in the process I took the items back to Walmart and the person there offered me a gift card I said ok even through I could have gotten cash. I live in San marcos ca and tried to cash the card out and a manager there named Jordan told me no because its Walmart policy to keep your money. So my warning to anyone being offered a Walmart gift for a refund do not take it ever because it is walmarts way of forcing you to spend the money at Walmart.
Bought an automatic pool vacuum from walmart.Com and it wouldn't work on my pump.Went to start a return and on the walmart website it stated that the seller has to be notified for instructions on how to return. Well didn't know I had bought this from another store and after2 days emailing back and forth they said they would let me send it back and charge me a restocking fee. This is ridiculous. Bought a different pool vacuum a pool blaster and got it home charged it and the darn thing doesn't even work!!! will not buy from walmart anymore. At least amazon will return items. Very disappointed.
Was told I would receive refund in 5 days didn't receive called the store was told it was 7 days now 8 days later and still haven't saw my return? Pretty aggrevated considering it was 499.99. Guessing I'm not getting help with this either thanks Walmart. for another horrible experience. Account manger I talked to said well idk what to tell you? Nice customer service as well.
I purchased a tea maker from Walmart and I had a receipt for it I asked my sixteen-year-old to take it in and return it with the receipt the lady would not allow my daughter to return it because she was not 18 years old I raise hell if they can go to the line and purchase something and why can't they return it as long as they have a receipt I've been sent my daughter back in to get the tea maker and the receipt and said I would come back later because I was in a hurry and the woman refused to give her the tea maker and the receipt
Purchased a laptop with free 2 day shipping. First of all, the item didn't shipped until 2 days later. Even though listed as in stock. Received on Friday returned on Monday. It's been 5 business days and still haven't received credit to credit card. Walmart isn't customer friendly, in regards to larger online orders. I had to verify that I made the purchase to a rude rep. I will take my money elsewhere, hate shopping there.
I bought a 16 piece dish set from Walmart. It costed $40 + tax. I paid for it with a Walmart Store Credit Shopping Card I had. I was very careful to keep the receipt incase my wife didn't like it. Well, she didn't. She wanted a different one. So I brought it back to Walmart With my receipt and they said the return was denied. Even though I had the receipt. I then called customer service and they told me that I cannot return it even with a receipt because I bought it with a store credit. Now that is ridiculous. Nowhere in their return policy does it say that you cannot return items purchased with store credit.
I bought a pair of afterglow headphones for my ps4 from Wal-Mart in Oxford, Ohio. $89 plus tax $94.74. I rush home and open the box super stoked only to find 2 pieces of cardboard that the headphones should have been between but it was pretty much an empty box! I was extremely furious and went back to return or exchange it and it had only been like 15 or 20 mins after buying it and they refused to do anything. All they said was we will check into it and give you a call. I waited 3 days and hadnt heard anything so I call and spoke with a different manager and she pretty much called me a theft without using the exact word. I will never shop at Wal-Mart ever again after this experience. Lucky for me though I bought them on my debt card and my bank is disputing the charge and refunding my money and charging it to Wal-Mart as a scam. So anytime you buy any electronics from Wal-Mart using extreme caution and have them open the box in front of you.
i purchase a car battery last march 5 2017, and picked the wrong size,i like to returned it and refund my money on march 9 but the supervisor told me that i can not refund my money but to exchange the ,same size and no. and i said,thats why im returning it coz the size is not rigth one and to exchange . wallmart employee supervisor in renton
I will never again buy electronics at Walmart or Sam's Club. I bought a tablet at Walmart that failed to turn on after I had it for about the after two months. Customer Service told me it must be returned within 15 days of purchase and I must have the receipt. I am now screwed out of $227 plus tax. There is a manufacturer one year warranty. Walmart refused to tell me where they bought it or who the manufacturer is. I was not ever told there was a 15 day return policy. What fails within 15 days? NEVER again at Walmart or Sam's Club. I believe they are dishonest. consumerist.com here I come to expose them .
So I had bought 2 games from Walmart and when I got home I unrapped it and made sure everything was inside it and then I realized I had bought the games for the wrong console so the next day I went back to the same Walmart to go to customer service and told them my situation but what they said was sorry since you took the wrapping off of it so you can't get you're money back because of copyright laws I was mad but they said I can get the same games on a different console so I went and searched the store for the games on a different console but they weren't there so I Googled if they were on the next gen console but it only said it was last gen so I asked the people If I could combine the two games and get a different game but they said no so Walmart ripped me off I'm not sure if I should sue or call corporate I'm just really pissed
Walmart: ypor info requesting comments are fine with reward offer. please print your refund policy as well. This is first time I am returning anythING and I was dismayed to find out about the 00 day limit for my fire alarm which turned out to defective. Shame on selling a defective fire alarm guys! It was not competitively priced either.
We do our shopping at local neighborhood store and yesterday I picked up a 12 pack of Heineken Light from display near checkout Tonight I opened one and it was nasty, obviously skunked. I called store and asked to exchange remaining 11 bottles and they askef me if my purchase was within last 24 hours. I told them yes. Then they told me was against the law to return beer. This was a very large display and probably many customers will be disappointed as there will be more bad beer on that display. I know things like this happen but I am not happy with how it was handled and that is why I will go somewhere else in future.
Was that a Walmart in Sacramento and I received as a gift a couch slipcover and I try to return it without a receipt and the girl told me that at this particular store they do not accept any item back without a receipt besides that was ridiculous I was just trying to see if anybody knew if that was a standard policy as I'm reading the policy guidelines the girl was mistaken thank you
COMPLAINING CUSTOMER COMMENTS!!!!!!
Okay first of all everyone is lucky as far as you are able to return ANYTHING at all for cash and/or gift card.
Do you think that Wal-Mart benefits from allowing people to return things with/without a receipt? The answer is not really or no. People will still shop at Wal-Mart even if they had a no exchange/no return policy.
Now, because Wal-Mart does except exchanges/returns some of you say that its (1) "bull crap that you have to have the packaging to return the item" or it (2) "bull crap i cant return a PlayStation after i waited 30 days to return when it never worked at all"
Lol, (1) Lady you are inconsistent if you think its bad business to not return an item without any of the packaging. First you said that the packaging got thrown away by your soon to be son in law. Then you said the packaging was destroyed.. It dont matter if you have the receipt lady, how are they supposed to sell the item or send it back to the supplier with out the box it came in?
Lol (2) You are also stupid if you think that it is bad business for Wal-Mart not to return your PlayStation because you claim that it never worked all after buying it.. You also waited and had the patients to wait for 30 days before bringing it back to Wal-Mart to say it never worked and you want to return it.. Well dummy they give you 14 days after buying an electronic to get it homeschool ot up to make sure it works properly or not. So, 14 days is more then enough time to test the product. Also nobody in the right mind or even out of their mind is gonna hook it up, notice it doesn't work "at all" they say "dang im gonna return it someday." NOPE: ANYBODY WOULD SEE IT NOT WORKING AND PACK IT BACK UP AND TAKE IT BACK EITHER THAT DAY, THE NEXT DAY, OR MAYBE A SLIGHT CHANCE OF A WORKING MAN MIGHT WAIT UNTIL THE UPCOMING WEEKEND BUT DEFINITELY NOT 30 DAYS. You played it. Someone knocked it over or dropped it. A child put food in it. "Something happend after playing the perfectly performing PlayStation.
PEOPLE WE ARE VERY LUCKY TO BE ABLE TO RETURN ANYTHING TO WALMART LET ALONE RETURN SOMETHING WITHOUT A RECEIPTS.
WE AMERICAN'S TAKE A LOT OF STUFF FOR GRANTED ON A DAILY BASIS.
APPRECIATE LIFE
Disgusting horrible Walmart! My friend who just recently hasda miscarriage and I went into walmart were there 5 minutes and were asked to leave and I asked why they said they don't want homeless pregnant drug addict in they're store referringnto my friend! I then proceeded to punch him in the face and just recently got out of county jail. Horrible horrible Walmart!
Purchased a Beautyrest bassinet for $100.00 for my newborn granddaughter (dec. 2016). My soon to be son in law threw the box away. My daughter does not think the bassinet is very stable and for the money I spent on it I wanted to return. Called my local Walmart and was told I needed the packaging of which I do not have. I even explained to the associate on the phone that I did have the receipt, but this made no difference to them. I always keep my packaging for at least 3 months, but as I said before the packaging was destroyed.. This situation has left a bad taste in my mouth as far as Walmart is concerned. Walmarts Marketplace is even worse, purchased a Moby Wrap for my daughter and it was not what she wanted, paid $45.00 plus s/h on this item. It was a baby shower gift that did not get opened until the end of November. Walmart Marketplaces return policy is 15 days after you receive your item. So I am stuck with this Moby Wrap!!!
My daughter sent me a roku streaming video processor. Unfortunately I can't get broadband where I live,which I Alabama, she can't find her receipt, WalMart is refusing even an exchange for other items, what gives? Ive seen the exact item in electronics, it cost her %100 plus tax
I don't understand why some of you are complaining. The customer with the PS4 issue, you are stating that you were aware of the 15 day time frame and that it's been a month and has not worked from the time you got it....why did you wait a month to return something that was supposedly broken from day one. Especially a high price item. You would think you would want that resolved quickly. Therefore, your post leads me to believe it was broken after the 15 days and no you shouldn't be ENTITLED to a refund. They have rules in place for a reason. People need to stop expecting rules and guidelines be broken just because you said so. I watched a lady try to return a video game that was openef without a receipt, the game was not even sold at Walmart and she swore up and down she bought it here. She was full of crap and she knew it. People like her are some of the reasons prices go up. It's called theft or I would even call it theft by deception. When you buy stuff, especially high priced items, check the policy first then keep an envelope in your glove box with all store receipts and you'll be good to go
Walmarts refund policy does stink - the gift card instead of cash if you don't have a receipt however, when purchasing any electronic, the cashier will ask if you want the additional warranty for a minimal $ amount. It's worth it to purchase that so if there is a problem with your item, you can return it for a refund or replacement. I've done this a couple times and it works like a charm. Only had 1 problem which they made good on. I don't like the fact that you can't get cash back for an item that was clearly purchased there.
Purchased a ride on Denali for my grandson for Christmas , it wii not hold a charge for more than 5 minutes. Called Walmart spoke to Bianca, she informed me my options were return it and they would replace it, however they were out of stock. She stated they could give us a voucher for a discount to purchase another battery. She then suggested I call back in two days to see if it was in stock.
I called back two days later, spoke to Mario he said they were still out of stock. They could not give me a voucher for a discount on a battery as Bianca stated. He gave me the manufactures # which I have tried 3 different times and # just rings, Hong Kong. This car cost us $350.00 and I expect much better service than this. Terrible customer service in the store and on line. Have purchased several high price items from Walmart and this is the last time. How do they stay in business is beyond me....
Walmart is horrible! Don't support them and hope they go out of business.
Went to return my son's bday gift a PS4 slim & they said it's past the 15 days, it's been a month. The system doesn't connect and hasn't since we got it. They should have a better policy in place for the consumers not their own interest.
Last week i had bought a air mattress because me and my family were going camping. We were scheduled to go 2 weeks after i bought the air mattress, so it set in my garage unopened until the night before departure. When i opened it to pack it to my suprise there was no air mattress in the box. It was stuffed with miscellaneous products like empty dvd cases, broken computer speakers, small boxes of cigarette butt's, it even was occupied with someones dirty socks plus other objects i dont feel is appropriate to post. Now not only do i have a bunch of useless objects, i olso have emotionally scarred childen due to the inappropriate items they saw in the box. And of coarse no air mattress. I went ahead with the trip with no air mattress but when i returned i proceeded to return these obscene items that were unfortunately in my possession now. When i finally got to the counter after standing in an unusually long line because there was only 1 employee working at that time she thoufht i was absolutely insane trying to return a box full of these cruel items. Before i knew it there were at least 10 walmart employees standing in front of me threating to call police on me because the same thing had happened that at happened when i opened the box, everyone within a 10 foot radius couldnt believe their eyes at what was in the box. I gave up at that time and proceeded to very quickly exit the walmart at a prohibited speed and vouched to tell myself i would never step foot in walmart again. Walmart got my money, many people were emotionally scarred for life, and i lost a part of me that i will never be able to get back. And walmart lost a wealthy lifetime customer. Thanks walmart for ruining my life. Thanks and hope this vicious experience penetrated deep into your thoughts and improved decision making skills so yoy wont have to go through a negative life changing experience.
This has put a sour note about some walmarts, yesterday Jan.14, I went into walmart to buy my grandson 2 pairs of pants for school. I brought them home , didnot fit, went back to walmart, didnot have size, so wanted a refund, because iwrote a check, theysaid icould not get one for 7 days.Thats crap, I then took my pants an went to another walmart, they pleasantly gave me my refund. My question is , is walmart policies different in difverent stores. The Walmart store that was rude an unpleasant was walmart on hwy 28 west, alexandria, la. An I might add nasty. The clean walmart an kind to customers is walmart on monroe hwy., in pineville, la.
New years eve 12/31/16 I went to the Walmart in Sacramento Ca on El Camino ave to finish my grocery shopping for New Years Day festivities and also had to return 4 Xmas presents.. Well needless to say I was denied a refund due to no reciet.. I always save my reciets!!!! I couldn't this time because 2 days before Christmas I was car jacked at gun point and I had my purse.. All my money and some of my gifts that i had bought that day in the car.. And my phone all stolen!!!!! I explained to the cashier i have a police report and this is whats happened to me the reciets where in my purse..I feel like im a victim over and over again.. Also it was items not listed in the no return policy.. I spend way to much money on a monthly basis to be treated like this.. I will not PATRONIZE A STORE THAT TREATS THERE CUSTOMERS LIKE THIS..!!
I purchased a PS4 for my son for Christmas. It didn't work so I took it back to Walmart, along with my receipt, to exchange it for the very same console. They would not do it!! "Too bad, 15 days are up". Are you kidding me?? It was a gift, I purchased on December 10th,...15 days, really?? It doesn't work!!! I'm heartbroken!! She was REALLY rude about it too. " Even if I wanted to do it, our system simply wouldn't allow it."
The two Walmart close to me (South Jordan UT and West Jordan UT) do NOT follow corporate return policy and each store told me their managers can make up their own policy and have the right to do so. I had to do a return of a few items, some with receipt and a few without a receipt. I was fine with store credit. They told me that because the no receipt items were over $50 value they couldn't do the return. So if you were to buy a $55 item and lose the receipt, you're screwed. I think every store should have the same return policy as stated on the company's website. Instead you've got a bunch of stores/managers going rogue and making up new policy and changing it how they see fit. All without posting "their" store's differing policy which should be posted at the cash register at the very least. The corporate policy is fair and why I shop there but now without never knowing what return policy they have this week, I'm going elsewhere. They have the worst attitude as well...like if you don't have a receipt you are the lowest form of customer...they are rude, miserable and treat everyone like a criminal.
I too, as one other poster am on a fixed income due to disability. I'm sickened that they expect their money right away, but when they screw up??? You're told you won't get a refund up to TWO BILLING CYCLES?!!!! THAT IS TWO MONTHS!!! They already SHXT all over my children's Christmas by screwing up an order, and then keeping the money for up to TWO MONTHS!!! I'm so disgusted! I'll stick with Amazon Prime, and I suggest if you want reliable, trustworthy customer service you all do so as well. Most of the time Amazon has better prices, same day, sometime even two hour delivery. When my daughters birthday gift didn't arrive in time, not only did they allow me to keep the merchandise, they refunded me within less than an hour from the time of my complaint AND a twenty dollar gift card! Walmart you've become distorted and greedy!!!
My husband purchased a Remington electric razor and then decided he didn't want it. It had never been opened. I tried to return it to Walmart this morning and when she scanned the bar code, she said "it didn't come from here!" I didn't have the receipt but it DID come from Walmart. So, I'm out of luck!
I purchased a Danby freezer and it was damaged during shipping I request that that the freezer be returned and the shipper picked it up on December 8 and returned to Walmart the product . As of this date I have not been reimbursed for the freezer. I would like someone reimburse my account.
Thank you
Richard Homer
Dear Walmart:
Hello. We just purchased a distiller from we thought Walmart but was told it was through Banyan Inc, and it has a damaged part so we initiated contact to return the product. Banyan doesn't seem to have a return policy but offered us $20 to keep the distiller and get it repair which we do not know how to do? We asked again for the return policy, and then they offered us $40? What kind of company is Walmart doing business with? Had we known it was not Walmart we were purchasing the distiller from we would not have purchased it. Can you assist us in returning this product? please advise. Thanks.
Well for those who say for people to be real... Well this is being real, these are real situations that we all experience. Yes I do agree Walmart has great prices and almost everything we need. With that being said as a former employee, customer service was a must and they would tell us to make sure that the customer is always happy.. the customer comes first, well unfortunately when it comes to honest, real mistakes, Walmart is horrible at customer service. I am very happy with the way some of the employees treat us the customers, but They treat some as if they are trying to get over on them, and really yes there is a lot of stupid people out there that do stupid things, but not every one should be treated that way. I just purchased some Christmas lights all white, wife said she didn't want the all white ones so the next day I left to work, she went and bought the ones she wanted, mind you we didn't even open the white ones, but as most good organized husbands do, I lost the receipt. lol. so I called Walmart to see if I can return the lights with out a receipt, they put me on hold for what seemed like eternity, finally the lady came back on and told me thayt they can not take them back with out a receipt, that I can exchange them for different ones, I ask her I already purchased different ones, and they are on my house already. I asked if I can get a store credit, she said no. Really?? So I looked up the non receipt return policy and it clearly states that if the verification process accepts it and I have a valid photo id then I can return it. also gives four different options that are available to me as the customer. So I am a little confused, am I correct to assume that the policy is as its stated? I am going to just go in there with a print out of the policy and the items and see if they will take it back.. any info on the policy if its correct or updated ??
My husband purchased an ink cartridge from Walmart one night. He opened it and placed into the printer and it didnt work. I made the second trip to walmart that same night hoping to exchange the defective ink cartridge for a working one. I entered the store and spoke to the lady at the refund counter. This employee stated that a refund or exchange is denied because I opened the ink cartridge. It was 1030pm and I bought another ink and took it home,tried it on the printer and this second ink worked. I went back tonight and spoke with the waart employee about my situation and she still denied my refund. I just read the polocy on this page that stated a customer is entitled to a refund for defective ink that is unopened. How is the going to know its defective unless the ink is placed imto the printer. I would like my money back thank you.
i returned an item purchased online black friday..they took my money from my card right away..and now the item was returned to their warehouse they sent me email to wait 2 billing cycles?
why would it take so long to return my money back? i purchase from other websites too but the refund is quick from the moment they were notified and item was returned.
Most of the times when I have needed to return an item to Walmart, whether I have the receipt or not, their customer service staff acts like I am bothering them or trying to get something for nothing or that I am not entitled to. It's like pulling teeth and I don't understand why they have such bad attitudes when I comes to backing up their products or honoring their own policies.
I order a boot off of your Website, but it came from the Shoe Metro Family, I received the order 11/13/16, i returned one of the boot on 11/28/2016 as of this day I haven't received my refund in the amount of $34.98,from this day forward if the Item doesn't come from Walmart I wont be ordering, I am on a fixed income and I need my money.
Walmart.com is a rip off. Work with unrelyable 3 parties. Keep return money three months. Can not return to any brick and morter store. If the item is wrong and large best to donate it to good will. Walmart.com is worst online shopping experience on the net.
Returned an item, received a refund. Three months later they re charged my account saying they didn't receive the item back. Did some digging and they discovered they had received it. Now I can't get a refund to save my life. Calling all the time and the refund never comes.
Bought a Straight talk mobile device and $25 2gb service card. Activated device, worked well for awhile. Watched a movie on Netflix half way through stopped. Call customer service and was told I used up my 2gb, in less than a day. I will be returning the device.
It seems non productive if only unhappy shoppers post here so here i am, the one person that will be honest and say that i am very happy with my walmart, they do absolutely everything to make my shopping AND returning experience as pleasant as possible. I would bet a months pay that 90% of the people complaining on here have been back shopping at the very same wal mart that they complained about, rather than spend twice the money somewhere else! Let's be real people, you can't find a better store that carries everything you need at such a great price. I don't think this forum was created for only complaints and I'm sorry that i joined in the complaining because that wasn't my intention. It would just be nice to see some honesty once in while.
When u purchase these items you need to be notified if the 15 day return policy not after the fact. Purchased router/modem that I found out I didn't need as I recently changed ISP. Paid over $100 for it too. When I tried to return they said sorry 15 day return policy ( it was day 20 that I tried to return it). I asked when and where was I notified. They said they have signs hanging overhead in the store of the policy.
Fulton mo Walmart is a f*ng joke. I tried to return my seat covers that I purchased and did not fit my car and had my receipt as proof I purchased them there. I also stated I was planning on purchasing different items. After waiting for almost 30 mins for the manager to come to the front he stated that he didn't care I purchased the seat covers and he didn't have to accept my return if he didn't want to and if I wanted to return my items go to another store.
The Wal-Mart return policy for non recipe is false and inaccurate. I tried to return a item that was only $5.97 under $25 and was declined cash back for the perches. I asked for the supervise DD to honor it and she refused to help me saying the policy has change I called the 1-800 Wal-Mart help line hotline to discus the mater and was also declined .I have been researching when this new policy took effect and I cant find the new change any where ..I don't understand why this multibillion dollar company cant afford to make their customer happy and give the $5.97 back . Their slogan "Customer Satisfaction" I believe is also false!
I purchased 2 personal watermelons at the Mesa, Az store 3 days ago & when I cut into them- they were mush. The cost was under $5 so I was going to let it go. On my next shopping trip there I purchased several (7) packages of discounted meat that smelled rancid the very next day. I had already thrown the watermelon mush away but I bagged up the horrible smelling meat & brought it back to Walmart with the original receipts, $ pictures of the watermelon mush. After a 25 minute wait in line, with only 1 person working the desk- The "customer service" idiot wanted me to personally take out each package of meat so he could put a return sticker on each one. I refused due to the smell, the unsanitary action of putting bloodied raw meat packages on the counter, & because what he claimed was "store policy" was rediculous!!! I kept my cool but inside I was raging! There were at least 20 people behind me but I had receipts, I had pictures. What more do they want? And of course, no managers available to help! The experience got even more crazy as people were now mad at ME for taking so long!!! I would LOVE to have someone, anyone from Walmart who cares at all to contact me.
Walmart of Florin Road's return department in Sacramento, CA is full of liars. You tried to call security on me for trying to return an item. Even though I pointed out the policy hanging on a poster, you said that wasn't the policy. You tried to tell me you couldn't accept my item without a receipt, *even though I had followed your WRITTEN policy of it being returned within the first 30 days for it to be valid without receipt*.
I suggest nobody go to this store expecting to have a competent return.
I Went Online And Thought I Was Purchasing An Item Thru Good Old Walmart, I Am 80 Yrs Old And On A Fixed Income.
When I Went To Return The Item Which Cost $185.63 From " My Goods" Represented And Affiliated With Walmart, I Was Told That There Is A 20% Restocking Fee And I Had To Pay For The Return. That Is $50 I Lose Because Of The Policy Of This Seller For Walmart.
Please Do Not Purchase From My Goods- There Re So Many Other Companies Such As Amazon, Etc, That Treats Us With Respect And Does Not Try To Rip Off The Customer.
We purchased a Pioneer DEH 150MP CD RDS RECIEVER Sunday Sept.25, 2016. Today we were faced with a hugh bill and needed the money spent on the reciever to pay toward that bill. We took the reciever back to the Sparta Walmart this evening for a refund. The refund was denied they said the numbers on the reciept versers those on the cartoon was 1 (one) number different. This is false becuae the cartoon was scanned by th clerk before we left the store. There is NO WAY THERE IS ANY DIFFERENCE IN THE NUMBERS. We came home and studied the numbes and they all matched up. WE demand a refund of $62.95 back ASAP.
I purchased something with my debit card. I returned it. It was less than $20. They did the return without word then told me they didn't need the card I used but it was going straight to my card. This contradicts what I am reading about returns. I had my original card, military ID and all. I don't understand. Are they just being rude to me?
I bought at Walmart Birds of prey dvd open it & it was scratched so i went & did an even exchanged. But now i have decided that i don't want no more it is still in its package. I got the receipt that shows i return it & did a even exchange. Could i take it back & get my money back on it even if the receipt shows i return one got another one but didn't open it?
Thank you :)
I ordered one three seated swing the last of May sent to 3000 Mt. Hope Rd. Lot 5 in Grass Lake, Mi. You sent 2 swings. I offered to keep both of them if you gave me a discount of $50.oo. You agreed & said we would be hearing from you in a few days. Its not the last of Aug. & I have not received a letter from you yet.
I am a customer and went to exchange an air mattress and the customer service attendance, Song is her name was so unprofessional.
She opened the new box to make sure I don't have anything else in there, her own words. Just because I am Hispanic? Who knows,
It's the Walmart Midway in St Paul, MN.
I was very disappointed with Walmart at Potomac Mills Mall area atILMX Woodbridge, VA. I purchased a Brother Sewing Machine for $89.00 and planned to return it for a more expensive model with more features. When I purchased the Sewing Machine I didn't think I would change my mind and lost the receipt within 2 weeks of purchase. I went to Walmart and they said they couldn't let me return it because of their policy that was not on the board instructions but in a more specific policy on their work area. I was so disappointed because I purchase almost everything from Walmart for all my needs. Though I am on a type budget I love Walmart they always have everything I need at a great price, from computers, printers, high value items, clothing, household items, food etc. I told the cashier at customer service that I would gladly take a gift card for the refund since I do most of my shopping at Walmart. But the cashier said no. I wish you could clarify this policy for us on the large policy board. Since I couldn't return the unopened sewing machine back to Walmart, I just gave it to Goodwill. I do not plan to buy any item over $50,00 at Walmart now on, because I don't want to loose my money if I cant return it. Can you please help us little people out, who live paycheck to paycheck, spending so much money every month at Walmart.
If only I could have received a gift card for the sewing machine, but the cashier said no.
Not a happy camper from one of your loyal customer.
Marta Nudd
Extremely upset that my tablet is 22 days old and now wont turn on. Walmarts 15 day return policy on electronics is ridiculous. So, a word of advice to everyone who just wants a new replacement...buy an exact new one, then next day return broken one with new box and receipt. There you go, no manufacturers and no refurbished item. Hope this helps...
Oh let me tell you...you go to the vision center and if you are on medicare they will tell you that you are not approved. You pay them for the glasses and then you get a statement from medicare that they paid for a portion if you have had cataract surgery.. So they double dip. No refund from Walmart!
Followed return instructions -- printed list of items, enclosed list and item as in Walmart delivery envelope, placed return mailing label on envelope, and USPS picked up my 2 separate packages on July 5, 2016. Refund for items in one package was posted to my account; but, it was "short." As of August 7, 2016, NO REFUND FOR ITEMS IN SECOND PACKAGE!!!!! Have been trying to figure out where to follow-up on this second package but still haven't found a website address!!!! I'm very angry!!!
I just returned $270.00 worth of merchandise without a problem and the young woman was not only courteous, she was very efficient. The whole process took less than 5 minutes and when one item scanned non-returnable she was patient in explaining the possibility why. This store is in Olive branch, ms. This was 9 o'clock also. I believe most complaints are evidently the buyer themselves as evidenced by the borderline illiterate complaints. Maybe if they spent more time reading return policy and less time breaking stuff and writing complaints. Also the whole price reduction issue is silly, people always pay a premium to be the first to own. Get real, get a life, or get left behind. Still trying to figure out who was returning the kool aid and ice cream, was it a polecat,polack, or a police.
My girlfriend purchased an air mattress from.Walmart in City of Industry Ca.
About 3weeks ago air mattress blew a hole. So mattress was no longer any good. Lasted only 1 week after purchase. We couldnt find reciept until today so we were planning to return bed for an exchange but my girlfriend was told not returnable per manager what kinda racket is this. Walmart a huge company not stand behind what they sell. Thats buisness practice. Dont buy airbeds from Walmart.
Bought a $25 DVD player from the lake manawa location in council bluffs Iowa last week,the box and receipt got thrown away and the DVD player would skip thru every DVD so I went and got a different one that works perfectly,I took it back and they were all rude as usual,they said they will refund it with no box and no receipt but I have to have the booklets that came with it,how stupid is that?no box no receipt they'll refund my money but without the booklets,no way...I hate hate hate walmart!!They're all rude morons!!!
In Nov. 2015 I purchased a Chi hair straightener for my daughter as a Christmas present. A week later it was Black Friday. I found another Chi hair straightener for half the price. I lost the receipt so I had returned things before and knew I would have to take store credit. I was fine with this. Went to Walmart in West Union Oh and was told by the clerk they couldn't take it back because I didn't have the receipt. I informed them that I was aware of the retain policy and should receive my money on a gift card. The clerk called for a lead. Mean while the clerk opened the box the straightener was in. I asks her what was she doing? She said making sure everything was still in the box. I said it had the factory seal on it until she opened it. The lead showed up and she looked at the box and said they couldn't take it back because it was opened. I said loudly your clerk just opened the box. The clerk just looked at me with a shocked look on her face. The lead asked why didn't I want it. I told her I found it cheaper somewhere else. The lead pushed the opened box with the straightener back to me and said because it is so expensive and I didn't have the receipt then they didn't have to take it back. I said I charged it on my credit card and I will call them to see if they can help me. The representative at my credit card company told me to file a dispute of the purchase and Walmart will have to produce the itemized receipt and then they will have to take it back. At this point the manager had came up to the service desk. I told her what the credit card company told me to do and she walked over to a computer and amazingly found a copy of my receipt. Got my refund. I now use the Walmart app to scan my receipts in so if I lose the paper receipt then I can pull up the app and they have all the info they need.
i wont advise buying any stuff over $25, i lost a receipt, and the customer service team is very rude at osgood rd, fremont store. they said its the responsibility of customer to keep receipts, requested to check credit card log , they said they stopped doing it.
I was in store 4298 and the people at that store is very RUDE. I had a really bad experience and I will never be returning to that store again. The customer service negative 0 and the c.s.m.(MARIE) act like they do not want to be there. I ask for a manager the manager (MONQUIE) states she was to busy to come see what I wanted. I stay right behind this Walmart and it was very convient to me but I reduse to spend my money in a store where I have to be "DISRESPECTED"......... Please look into this store I am very upset about thisissue..
I cannot believe the stupid posts and people complaining here. I have never had a problem returning a product to Walmart - read their policies and abide by them. Return policies differ on different types of merchandise - if you disagree, don't buy the product. Walmart is very generous in their return policies and people are still complaining - issues caused 95% of the time by their own actions or stupidity. There are other stores, try to pull this crap that I read here at those stores and see how far it gets you.
I think walmarts in macon ga are falling off, customer service is lazy they close the money centers early and i went to walmart on presidential with a receipt for a work vest though its been over 90 days nothing on my receipt says that and im very dissappointed with the way they acted after i talk to the manager she didnt even look over my receipt she just told me it was nothing she could do. Maybe if i would have came in with no receipt i would have got my money back...its too early for this!!!!!
My WalMart store in Durant okla. We bot a bicycle from WalMart three wks ago. It will not hold air we lost reciept and with outreciept wm said we couldnot return. We even. Purchased product plan. The asst mngr at time was rude and let pole return stolen items like koolaid ice cream etc...
I bought a 43 inch TV from Walmart. The TV never sat secure on the base,well it fell over damaged the screen. Walmart said once it left the store there was nothing they could do.and I only had it for 3 days,it was my birthday gift to myself. Who has that kind of money to throw away
I had purchased monistat from Walmart I opened the box and there were items missing! I called the store and told them I needed to exchange it for another one and the manager said no because it was opened I explained to him I had to open if I were going to use it long story short finally got my product but I plan on calling Corperate in the morning since now the manager stated its a controlled substance lmao
I just made a return Friday and the money literally went right into my account after I swiped my debit card.
I was actually surprised and thrilled at the same time. Like you or probably most people, I am tight on money so it really helped out. Maybe it depends on your bank? Or maybe this is a new thing.
Anyway just wanted to add my two cents.
My only complaint is when they issue a refund to your credit card it takes them 5-7 days to process the refund. The only reason for this is so Walmart can keep the money in their account for as long as possible. No my little $40 refund amount has no affect by it's self but add up the 100's of thousands of refunds Walmart does and you are talking major money. It's the same transaction to your merchant account for a charge versus a refund, it's simply a different code being sent. And is actually easier since there is no pre-auth check that must be processed. You have no problems processing all charges real time, refunds should be handled the same way. I find it to be a cheap and lowdown way to treat customers who $40 might make a big difference to them. I am disabled and living on a fixed income so I am very much one of those customers that $40 makes a big difference. Please stop holding my money that you owe me.
Some comments here are just plain stupid. One from JP : His son dropped a tablet returned it then expect Walmart to take it back??? Even a 1 yr warranty wouldn't fix that for free unless you have an Accident insurance.. How can you talk about Customer Service. If you have a store and someone broke something and they try to return it would you accept it back??
I just tried to return a book that I received as a gift. I already had this book, and didn't need two copies. I was told books were not returnable. The book is still on the shelf in the book dept. It is a stupid rule as to not allow book returns on a book that is still in stock.
I just took my reciept with about $20.50 worth of mistakes on it. Not only did I have to argue with them about it, you would have thought the money was coming out of thier own pocket. There was an entire case of some bug spray marked $1.94. They rang up $3.48 a can. I double checked the price before I went to customer service. They did the same and brought me what the tag was supposed to be. I was like...I'm not a detective...what if I couldn't read the lable...the price says $1.94. So many mistakes, so few apologies.
I tried to return a defective Blu-ray copy of Star Wars. They refused to give me a refund. I really needed my money back. I have never been denied a refund from Walmart for any product until now. I took the exchange, but I really needed my money back. Now I am extremely disappointed.
Fyi I was never able to get refund without a receipt, even when I had the same card I paid with. One time, the sales associate at the service register did not even issue me a store credit for my return but made me do am exchange I didn't really want to do. So I just don't think the information on this page is true; this, or the employee service has a lot of gaps and flaws.
I bought a samsung tablet 3\29 and paid 129.00. I was in walmart today and saw it was on sale for 80.00 that is $49.00 differance when i bought tablet i was also told by employee if. goes on sale within 90 days and get price difference. I was told today can not not return or get price refund I will not shop at walmart again. Best place to shop is qvc...they will adjust price if goes on sale. Another un happy x walmart shopper.kim
I bought a TV 14 days from 4-24-16. Walmart changed their return policy effective 4-4-2016 I bought the TV April 10, 2016 I paid $698.00 it now on clearance for $523.00. I asked the manager at the Walmart in Claremore ok if we could just use my receipt and return the tv I turn around and buy it back and get my difference. He said i would have to bring the TV back then buy the clearance price I already the TV hooked up at home that is kind of crazy. I asked the employee when I bought the TV if we had any problems could I return it . He said no problem . I also asked him if there is a price difference if I could get the difference he said as long as it is with in the 90 days as long as I have the receipt. I take my receipt and ask to get the price difference and they would not honor it. This is why I have totally stop shopping st Walmart. I am one unhappy customer I just lost $190.00. The TV cost me $698.00. it was marked down to $523.00 after tax if I had been refunded I would have gotten back about $190.00 dollars. I usually spend $500.00 a month in groceries at Walmart multiply that times 12 equals $6,000.00 a year. I am now taking my business elsewhere. I have shopped at Walmart since I was 16 I am now 53 that is 37 years of shopping st Walmart. If a customer has a receipt and is within the timeline and was told no problems when they bought the TV then the customer should be refunded. I bet Sam Walton is rolling In his grave right now on how his customers are being treated. You have lost my business.
I made an order to Walmart on line order . My purchase was for the about of $71.95 about there was an item you didn't have so the about for $11.88 deference they sent me return code never recovered refund to my account I'm in the hospital and I'm unable to the store for and you but in my account please respond to my request thank
I purchased a HP Natural Silver 223110 AllinOne Desktop PC on 3/2/2016. It is now 4/22 and this computer is NOT working. As the saying goes, you get what you pay for. I'm totally upset about this. Now reading your return policy is even more upsetting. The computer is now useless and I paid $379.99+ tax (403.74). What options do I now have?
I just entered Donaldsonville la. Walmart on 18, April 2016 to return some non-electronic items, to be told it was too late, there is a new 15 day return policy. Can you verify this for me please? I was also told, " all walmarts are different, and maybe I could try another store, maybe a supercenter -we are NOT a supercenter Walmart". This is funny because if you type the city and state in for Walmart you get Donaldsonville Walmart supercenter!!!!
I have a problem when I return something and they require me to have my debit card to make the return and if I don't have it I HAVE to get store credit no that's a load of bs,I should not have to be made to get a giftcard just to turnaround and fund them.Debit is like cash from my wallet.And Walmart may not need my business but At least I know for myself that I will NOT pay their associates to treat me like dirt nope not going to happen. Every associate trys to police your wallet like they've put money in it.A big
I will take things back occasionally. It's usually a $5 item or less. There's never been anything more than around $20. They refused to give me cash back as it states in the refund policy. I understand anything over $25 and they need to give back a store credit but they always give back store credit even with the $5 refund and think that I'm trying to hassle them when I ask them for a cash refund.
I totally agree with Carter (see post below). I never had any problems returning anything at Walmart as long as I abide by the store policy. I return items in their original packaging, and/or with tags, within the date stated in their policy and accompanying receipt. Quit all your bellyaching and please don't abuse their return policy. I love Walmart for offering a variety of merchandise at lower prices compared to other retail stores. These people are threatening not to shop at Walmart anymore if they don't get their way. Right!!!
Posted by Carter
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on 12/11/15 at 9:25PM
This is the most ridiculous post I have ever seen. I was searching for a time frame to expect my credit refund for an item I had NO PROBLEM RETURNING. Everything I see here is insane. People with no receipts, opened merchandise, CAT FOOD and a man thinking he has a law suit for a video game he couldn't return...and you are complaining about the refund policy when it is your own fault for not keeping track of your receipts, collecting all your bags and etc. This is the biggest corporation on the planet do you think they invest high dollar to keep "customers " who are as stupid as you all are? Good for the women who won't be back after she couldn't return her shoes. THEY don't need your business. This is not a tiny mom and pop shop this is the strongest retailer around and all of your petty problems are lost pocket change. KEEP YOUR RECEIPTS EVERYONE!! HAVE A GREAT DAY
I bought $5.00 worth of chapstick from a walmart out of town from where I live while on vacation. I didn't open any of my bags the whole trip there and tied them while I was getting them off the bag line. When I got home I realized that I had everything but my chapstick. the Walmart in which I bought the items from is 3 hours from where I live, Can I take my receipt to any walmart in my area and either get a refund or just retrieve my missing products?
my brother was helping me as I am disabled. He went to the return desk at one of our local walmart to return a car seat cover that wouldn't fit and a pair of wireless headphones that would not work with my TV. I hadnt dug out the receipts as I was buying other things and a card would have been fine. The manager on duty told him that walmart no longer did no receipt returns. I dug the receipt out for the car seat cover and returned it. I took the head phones back to another walmart with no problems as I couldn't find the receipt on them. I looked on here and see that there was no policy change as told and do not appreciate being lied to. By the way my brother has tats and wasnt the cleanest that day as he had been working. I feel that he was judged by the manager and treated un fairly.
I buy a headset, only one of its kind in the store for pc. i get home at 1230 am fresh from work excited to catch up with friends only the box is not sealed with tape anymore. I open the box and the headset is mangled cord is cut and the USB adapter is missing. Make another trip now to the store the next day with a receipt in hand. I just want to exchange this this is broken and does not work. OK go get one. come back no we cannot return this, the serial numbers do not match up.
Official statement from Logitech
The serial number on the box is for the packaging while the serial number on your headset is the one that we use for registering your device or for warranty claims. I suggest that you contact our Telephone Support team to help you register your device under your account.
I am then treated like a crook. Wont take it back doesn't match up. OK this is garbage. I did not drop 80 bucks for trash. Manager call, 20 minutes to respond. Guy is nice takes care of the issue. I was pretty upset, but i never swore and i never yelled. We all work hard for our money, and i was just looking to be made whole. So the real issue is, when is it ever OK for anyone to treat people in such a way? Again noting back to the fact that the employees were not educated on the matter and taking shots in the dark. I opened the exchange in the store right in front of them to make sure everything was fine in the box. I will never go back. And i seriously urge you people to do the same, if we continue to grow a company that treats people in such a fashion they will never learn and things will only get worse.
Hi everyone my name is Amanda I brought a TV from Walmart and I went home tryed to put it up .. The TV was way the heavy for my wall had to get the stand hooked up ... Looking around I don't have the universal scerw so I gave them a call and i promise you I talk to 4 people about the same thing so they told me to come back and get them u get there no body has a clue what's going on like I didn't just buy a TV so I had to find the manager on the floor comes over and has a sale associate getting them for me his name was Chris so I get home put everything together and I turned on my TV with my son bout to watch a movie and the damn thing is the hell broke ...... OMG I can't do it like have had it with Walmart word and then I gave them a call its 10:5o I have it in my phone and its ringing and I look at the time said they not going to puck up .I was at Walmart twice and I've been on the phone with them so long story short they never picked up so I'm just soooooo mad so anyway I said to my self I'm bout to get everything together so I can take it back and I get home and then I had family issues so I left that night but I didn't call the next day because Im dealing with a lot so I think I called on the next day on the 13 of march and they told me they can't take it back because I got it on sale now I never heard that because the sale associate ask if I wanted the box in case I need to bring it back but I said that won't be nessary bring it back ... well if this making me mad so I went to corporate so hope something gives I'm just so mad like I just don't understand
I have a 70.00 new unopen modem and bought it thinking it was the one I needed. lost the receipt to it been past 15 days and even though its not open they wont exchange it or give me in store credit. so I wasted and lost 70.00. I think if it is un open they should have been able to exchange or something.
Live and learn: I purchased 3 pairs of women's White Stag pants online in February from WalMart.com. I read all the comments but after they arrived, they were way too large. I returned the pants since WalMart online will not do exchanges. I have a customer order No. and a FedEx tracking No. I connected with a rep via email & gave them all the necessary info. They assured me they would take care of it. Nothing happened and there was no response despite my sending multiple emails. Then I reconnected with a second rep. Same thing. One response then nothing. In the meantime, I saw on my Visa credit card that one pair had been credited back to my account. What? Can't they count? Now I am in the middle of actual phone calls and on my second rep who assured me that they would "escalate" my request. The first one said 5-7 business days, which have long since passed and still no refund. The one today said the same thing, so now I have to wait 5-7 more days! I asked for the number to their corporate office. Apparently there isn't one.
Carlisle, Pa Store - Returned item on 2/24/16 and the refund still has not posted to my bank account. Went in to speak to the Manager today and was made to feel like I was trying to cheat them. They claim that everything went thru on their end and that it's my banks fault and I was given a number to call in the morning. To top it all off they want me to provide a copy of my bank statement to prove that I wasn't refunded the money. They are out of their minds if they think I am letting them comb thru my bank statements.
I went to take airbed back n had reciept n the airbed was defective as so was the one I purchase prior to this one and I asked them what happens if this one does same thing and she told me this would be my last one so does that mean I lose my $37.83 that I paid ????
THAT IS NOT RIGHT THAT WALMART GETS TO KEEP YOUR MONEY IF YOU DONT WANT ANOTHER AIRBED ESPECIALLY IF YOU HAVE RECIEPT (WARNING DONT BUY AIRBEDS)
I bought a ps4 controller at GameStop and returned it to Walmart. When I was returning my controller I asked if I could return it if I got it at GameStop. They said it doesn't matter where you got it at, no matter where you get it it gets shipped back to the same place when it has problems. Ya now I know where to go when my things break.
i purchased two printer inks and i lost my receipt and i dont need it anymore because i sold my printer and now the store telling me i can get store credit ? why not ..im not loosing my money ! i payed over 50 for it i deserve my money at least credit to the store ! help
Tried to return a watch today that I received as a Christmas gift with original receipt. They said it was a 30 day return policy for the watch. No where does it state this. Won't be shopping there next Christmas. How can they get away with this. I wanted a store credit. Outrageous!!
On walmarts site it says 90 days for televisions, I tried to return my 55" lg to buy a bigger one less than 60 days from purchase and they refused to accept it even when I informed them they didn't need to do a return, just an exchange and I would pay the difference. Management has been very rude to me, not allowing me to speak when I ask what the reason is they refused to take it and I even have the receipt and card I purchased it on. They said come back when the store manager is here and when I asked when he would be present they said they don't know his schedule. How am I supposed to escalate this issue when I can't speak to a proper manager?? I work over 40 hrs a week I don't have every day off to drive to Walmart to hunt down a manager who may not even show up
Bought food items (produce, cereal, snack bars, etc...) at the Wrightsboro Road location in Augusta, GA. The produce went bad after a couple days, cereal had bugs in it, and snack bars crumbled into pieces when you unwrapped them. Took all of these items back to the store today and Store Manager would not give a refund. Clearly, she knew that there was a problem with the food they are selling to customers because she admitted that several other customers had been in the store previously with the same issue and the food is coming from one of their warehouses that has a problem. So, I was not the only customer trying to get a refund for bad food earlier today. At the time, there were several other customers in line with the same issue and no one was give a refund. Someone needs to look into this Manager and the store.
I bought a WII U game and thought it was a regular WII game. Brought it back to the store it was opened did not want a refund but wanted another game to replace it one that would work on my WII as it was for the grandsons.They said no it had to be the exact same game if this one was defective. Well i could not do that as it was not defective. I was then ready to leave and she was going to keep the game. What the heck your not getting the game back. If i can't a new game then you are not getting the game i cannot use.
Bought a baby sling bath. Used it once but hated it. Tried to return with original receipt and box. Was told no since it was used. Isn't that the point of buying an item? How would I know if I liked it had I not used it? This lady was so rude. My husband tried to return next day and she started bad mouthing how a customer had tried to return a very used one with burn holes and stuff. She refused to take it again. Remember item was used once. Later we returned item at different walmart with absolutely no issues. The first lady was just being rude and thought she controlled everything. Took her job way too seriously.
Literally almost every single one of you are complaining about walmart and their policies. Not having the boxes for items, opening DVDs or video games, and so on. There are policies implented in place for a reason. Where do you think the piece of junk you are returning goes? Do you think they throw it in the trash? No they send it back to the company. That is why they need the box. Also, if you open a DVD or video game it is not a policy that it cannot be returned, it's a federal law. Don't like a federal law please talk to the government. Also, there are hours for the store to have customer service open, if you cannot read those hours posted on the door or call ahead to see if customer service is open, that is not walmarts fault that is yours. Do you go to the bank when it's not open and get pissed? No you do not. Walmart does not have to return your stuff with or without a receipt, states that in their policy. It's your responsibility to keep up with your receipts not walmarts. They even have an app where you can immediately scan your receipts in and it keeps your receipts forever. Most ridiculous bunch of complaints I have ever heard. Just because someone tells you no doesn't mean they are being rude. It means they can't do anything, and you're mad because they have policies to abide by.
I bought a high chair for my son because he's learning how to eat food, he was born with a failure to thrive and has been on a feeding tube for his whole life. I bought this harmony pedestal high chair on sale and my local Walmart and a month later it stops going up and down. I had already threw away my box and couldn't find my receipt, but it hadn't been ninety days yet. Went in the cashier at customer service was beyond disrespectful telling me that they don't return anything without a box. I had went to return it at another Walmart and they said as long as I returned it to the Walmart I bought it from they could look it up and return it. Ask to speak to a manager she said go look if she they had another but if not she would
give me a stir credit. Thu didn't have anymore so went back to custome service and different manager comes u questioning me, then she leaves and another comes up to me with an attitude saying the other Walmart lied and I couldn't have bought it from here and that where returning it. I felt so disrespected no one should ever be talked down upon like they did to me. You go somewhere and yo spend your money with a place continuously and then they treat like scum on their shoes. They've lost a customer for life , I'd rather go to target or mejeirs and pay the extra money, and can have better customer service skills
i just attempted to return 2 pairs of small(4-6) jogging pants. When i told the 2nd shift manager, who i believed was a cashier, how my husband purchased them for me 2 weeks ago & when i saw them i just riped tags off & threw away since any pants size 4-6 from walmart have always fit but these were too big she looked at me like i was a liar, told me she was too busy & i would have to come back in morning, although she was standing at the self pay registers not doing anything and there was only 1 person checking out & was not having any trouble. I tied up my bag & went to get what else i needed for home & found 2 pairs of the exact same kind that i have worn for the last few years & took them with me with the cat food & epsom salt i needed & asked the cashier in isle i checked out in if i could exchange & she got really hateful telling me i would have to bring them back in morning like the manager told me. Thats when i learned that the first woman i spoke with was the manager. I understand that older woman had to be tired because her shift was about finished, but i do Not return things to walmart without a really big reason (and almost always a reciept) & to have that much of a hassel really ticked me off. I mean i live about 5 minutes from walmart & the rest of the stores in our town are far enough away that walmart is where i go for a lot of what we purchase & all those employees see me in there almost daily. I try to bring things back during the day with reciept, but even if i do not have reciept, the women there in day time are always great & do not make me feellike i am a liar, good grief she could have at least scanned my liscense & pulled up my very minimal return history.
We purchased a Christmas gift our grand daughter. It was a Leap Frog LP2Tabley for $99.00 with $9.00 extended warranty. When we returned it the unopened package, they would not refund our $9.00 for the extended care protection because it was over 30 days. Walmart is making a killing off the 2 yr replacement plan. Very dissatisfied with there return policy.
I purchased a microwave,took it out of box plugged it in,lights came on bath t would not turn on,called customer/tech support,they said it wasa defective unit,take it back to Walmart.same day with all packaging,Walmart refused to exchange,saying they needed order number,which I provided,all the numbers,shipment,order,and return codes,Walmart would not except any...very disappointed..
I bought 20 Kleenex (set of 3) not knowing that my school outreach event for cancelled, but all Kleenex are out from the wrap. Can I return those individual travel size Kleenex? I saved the bar code from the package and there are another bar code for each individual ones. Please help
Recently bought an HDTV antenna. The box looked sketchy and the employee in electronics told me this item was not refundable. But it was brand new. He claimed that particular product does not allow returns. It's within 15 days and it is not working. Is this a crock or can I return it with receipt?
I bought an air mattress from Walmart in Irving off 183 & esters and when I got it and I took it out of box.. it was not the mattress on box.. it was dirty and used with taped up holes.. I immediately went back for an exchange or refund. They denied me a refund or an exchange because they claimed that the mattress the they sold me was not the one in box I brought back.. now I'm down $62.00 and nowhere to sleep.. not only that Katherine the manager treated me like dog sh*t. Walmart robbed me of my hard earned money.. I spent $200 the same time I bought mattress.. I feel like this is poor service and Katherine needs to be fired.
Have any of you heard of the new policy where your allowed to return or exchange up to 6 titems per 6 months only, so let's say you have someone in your life that you purchases something for, shirt pans or other item or have deffective product and it needs to be exchanged per Walmart new policy if you exceed 6 items even if you have receipt you can't return this item Or exchange it.. This new policy at least for me, will make me think twice before I go to Walmart to purchase anything . And will spend my hard earned money that I used to spend at Walmart eqaling close to 1000 a month give or take. I will be shopping at target or other stores in my area.
My son bought online a trio stealth tablet for me for Christmas present at walmart.com 11/29/15-I wanted to return item, went to Wal-Mart store with packing slip ,they said I had to contact walmart.com , called walmart.com customer service was told Wal-Mart does not refund products that come from one of their "Marketplace partners" and can't be returned to Walmart.com or a Wal-Mart store. Isn't Wal-Mart guarantee , 100% satisfaction or your money back??? What do you say management??? Here are the email response from customer service--
Hi---
I certainly apologize for the inconvenience caused by this issue ---- and I can completely understand. If that would happen to me, I'd be really upset too. I can imagine how frustrating that must be. We don't like to see our customers upset and inconvenienced. We always strive to create a positive customer experience and I'll do my best to do this. In this case, since I really understand that you purchased this tablet with us and you are requesting a refund for it, I have escalated this matter to a higher team so they can take care of this and provide you the best resolution possible. Please allow 7 days to receive a response with a resolution.
Have a great day and please let me apologize again for this inconvenience
Sincerely,Damy G.Walmart.com Customer Care
no response in 7 days so I sent this
it has now been 8 days since your email requesting I give you 7 days to response to my request for a full refund for tablet that was purchased from walmart.com. I've had no response, so please resolve with refund I requested.
their response
Hi
Thank you for contacting Wal-Mart Customer Care. I deeply apologize for any and all inconveniences you may have encountered with this order. However, because this item was fulfilled by our Marketplace vendor, Altatac, any refund, replacements, or cancellations must be processed by them. Our records indicate that this order was delivered------- not picked up at your son's local Wal-Mart. You are more than welcome to reach our Marketplace vendor at (323) 402-6554 or email them directly at [email protected].
Please feel free to review our online Marketplace vendor policy by clicking on the link below.
About Wal-Mart Marketplace
Again, I apologize for the troubles this issue has caused. If you have additional questions, please reply to this email and we'll be happy to assist
Sincerely,Rosa G.
Walmart.com Customer Care
my response NO THIS IS NOT OK ROSA- -that you deeply apologize for any and all inconveniences you may have encountered with this order. SO WHAT if it was sent by a " Marketplace vendor, Altatac" it's on your site By the way your company altace does not return calls or response to mails so you telling me to contact them isn't appropriate , what their return policy says is I have to pay shipping to return, and a restocking fee of 10%--IS THIS HOW YOU TREAT CUSTOMERS why don't you calling them and see if you get through , you are more than welcome to YOUR Marketplace vendor at (323) 402-6554 or email them directly at [email protected]. see what response you get. I would like a full name and address of the person - the MANAGER FOR THE DIVISION who handled my escalated inquiry, I like to know who is responsible for these decision just not a first name. I'm tired of the emails, OBVIOUSLY WALMART MANAGEMENT DOES NOT HONOR THE COMPANY STATEMENT-100% SATISFACTION OR YOUR MONEY BACK--- so my solution is I will daily send to all media outlets I can find this message and place BUYER BEWARE on everyone of your product reviews how you mishandle and mistreat customer who assume you are guaranteeing products that comes from a third party and how WALMART MANAGEMENT DOES NOT HONOR THE COMPANY STATEMENT-100% SATISFACTION OR YOUR MONEY BACK---
Walmart store #3087 located in Oxnard,California does not honor Wal-Mart Corporate return policy. Even though you have a receipt, the merchandise in the same state of package, the way they sold it to me. Returned it the very next day will insult you, store management has very poor training for customers service manager that should be fired. Tell me, where are your written return policy for returning an item that defective back to the Wal-Mart store that sold it to you, with the receipt and 1 day after the point.of sale. Please show me where on the receipt it states otherwise. Please contact me back.
I tried to make a return last night without receipt. Was told they'd only let me exchange for items in the same department (which I didn't want anything there) or could give me up to $25 on a gift card. (And then I would have lost more than $50.) Manager tried to look up my receipt, but needed to know exact register I was on. I had to leave the store with the items I wanted to return. I won't be shopping Walmart again.
When returning I have been told walmart can not return anything over $25 dollars. And then told if items were sold within the last 90 days they would return and put it on a gift card., then at last min they said sorry we can't return it after they scanned my ID. I had no returns on my ID.
I purchased an electronic device from Walmart in Nov. 2015 and returned it about a week later. Although I was still within the 15 days of return policy I mistaking ly handed the customer service rep the wrong receipt. I told her that if this was the wrong one then I could go out to my car and get the correct one. She took a glance in both directions toward her coworkers and said to me. Don't worry...you don't need to go back to the car. I can finalize the transaction without it right here. I was shocked with disbelief. Never knew they could do that.
I got that PS4 star wars bundle and have not got to play it for the lack of internet and I work all the time so I barely have time to go to the store so I can't take it back and get my money back because I have waited the 15 days in the the warranty it is literally brand new and only has been on once for only three minutes. I would like to get my $330 back but I guess not. Walmart just sucks sale you something you can't use I just want my money back!
My son just went to return his tablet he bought it 16 days ago from today they said he needs to call the company that made the tablet why if it was 14 or 15 day you would have given he's money back or exchanged it will never step foot in your stores again what a waste that was all my kids Christmas money he is so heart broken now
Purchased a Christmas tree didn't have a chance to open nor use. Went to return it and was told that it couldn't be returned. Now reading the website it doesn't state that it can't be returned, so who do I turn to? Why are the associates not on one page with? facts.
So...I took 30 cans of catfood (pate style) to EXCHANGE for the same catfood (bits style). The first rep told me go get the catfood I wanted, so I gathered up what they had in stock which was 16 cans and went back to the returns counter. The rep now asked her supervisor what to do about the other 14 cans since I did not have my receipt.NOW...the SUPERVISOR says, no receipt,,then NO EXCHANGE AT ALL. I asked to see a MANAGER as I felt this was unjust, this is catfood not an electronic or DVD etc.....The MANAGER told cashier to EXCHANGE the 16 available cans and issue a card for the other 14 cans. WHY WAS I REFUSED THIS TO BEGIN WITH? Why did I have to ask to speak with a MANAGER? Are the department supervisors that untrained to not know WAL-MART RETURNPOLICY. I felt truly insulted. I have a TARGET credit card now and I will take MY business to TARGET from this day on. Shame on AMERICAS LARGEST RETAILER to allow a customer to be made to feel insulted.
Bought my son a Nextbook Ares 11 for Christmas, but we bought it early to make sure we could get one( actual purchase date 9/25/15). We put it away until Christmas and now that he has it, it has an issue and Walmart won't exchange it because its 15 days passed the date of purchase. So frustrating, been sitting in the box and not used and now that its finally been opened the warranty is void.
My wife bought a WII U for my son's Christmas present. We set it up on the holiday morning and it did not work. We called tech support and after trouble shooting the tech had me read him the serial number. He told me the warranty had not been activated when it was purchased and that according to his records the unit actually belonged to Best Buy. When she went to return it Walmart would not exchange it because the unit number didn't match the box. This is unacceptable.
I bought a DVD player and when I got home my husband went to set it up. Upon opening the package he noticed that the box had already been opens and resealed. When he took out the DVD player he found a bug in one of the hook UPS and saw scuff marks on the top if the player. After plugging it in it made a loud terrible noise. We repackaged the DVD player and the next day (not even a full 24 hours)went to return it.
WalMart acted like we were trying to screw them over because apparently the barcode on the package didn't match that on the receipt. My husband had to fight with them to get them to lists after that they called someone from electronics and he cleared the purchase. What I dint understand is 1. Why wouldn't they just give us a store credit and 2. Why would they put a returned defective item back on the shelf for resale. Don't they check these items upon return? I know that they package had to of been at least opened when returned. I will never ever shop at WalMart for these type of items. I will pay the extra at Target, they never question my purchases and give me store credit no matter what!
I bought a tablet/computer and it was under the tree for 14 days when my daughter opened it it was soooo slow and the sencer for the touchscreen was way off and it couldn't be fixed so I went to Walmart and sence it had been bought over 15 days ago they would not take it back so now I'm stuck with it
its bad that I used to shop every week for the past 10 years and I never had a return any product before until now . I have bought something for my camper and even asked the guy if I could bring it back if it did not fit and he said yes . I had to bring it back because it did not fit in the spot where the other one one was because you could see it was the wrong one and. I did not open it because I want to get the same on as before so I tried return it but lost my sales slip but paid with my cc . They did not even try to look it up and said no slip no return . Went to a Walmart in a town over and was shopping and asked a manager what happen and he said they should look it up by my cc so I go back to the store and tell them what this manager said and they said. He was wrong and I have had it with Walmart. I paid around 100 dollars for something I will never use and sense they did not return something I bought and treated me like I was nothing and I never returned not one thing so I quit shopping at Walmart
You need to have the receipt otherwise you'll just get a gift card. If you do have the receipt, make sure you get your refund in cash! Walmart will give it to you right then instead of having to wait over a week for it to be deposited into your account.
Ps. I purchased an item online with free in store pickup, and just now (the day of the pickup) I realized I purchased the wrong item. I should he able to return it the same day right?
Just seems to take forever for walmart to give your refund back. I returned a security camera set back 2 days later due to a horrible and poor quality. I was told the credit would be back in my bank account within 3-5 business days. Mind you, this was on a Tuesday last week. It is Friday now, and taking the weekend into consideration on top of it. Just seems redicilous. I usually never have problem with them. I hope o get it before xmas.
This is the most ridiculous post I have ever seen. I was searching for a time frame to expect my credit refund for an item I had NO PROBLEM RETURNING. Everything I see here is insane. People with no receipts, opened merchandise, CAT FOOD and a man thinking he has a law suit for a video game he couldn't return...and you are complaining about the refund policy when it is your own fault for not keeping track of your receipts, collecting all your bags and etc. This is the biggest corporation on the planet do you think they invest high dollar to keep "customers " who are as stupid as you all are? Good for the women who won't be back after she couldn't return her shoes. THEY don't need your business. This is not a tiny mom and pop shop this is the strongest retailer around and all of your petty problems are lost pocket change. KEEP YOUR RECEIPTS EVERYONE!! HAVE A GREAT DAY
I purchased a 43" t.v. on walmart.com. After setting it up I was not at all happy with the poor quality picture, I put it in the box brought it to the local walmart for a return. At the store I was told that I could not have it credited back to my walmart credit card and that it would be given back to me in the form of a walmart gift card! Great, now I have a $400.00 Gift card, so I am forced to by another t.v. from Walmart! I'm very upset and my Walmart days are limited. Very poor Customer service!
My brother's wife passed away right after purchasing a sewing machine from Walmart . When he tried to return this UNOPENED item, they refused. This item could be put right back on the shelf and with everything else my brother is dealing with, I was outraged. What happened to TRUE customer service??
I'm wondering if a TV can be exchanged at Walmart for store credit that was bought last year at Christmastime without a receipt but a store credit card. The TV just went to a black screen and my husband looked online and there are people having the same problem with the same TV who have said the repairs would be more than the cost of the TV. Would love to know if we can at least take it back for store credit.
I just bought this T.V through Walmart.com, an online purchase for cyber Monday.. I went to pick it up about 2 hours ago, set it up and the screen keeps flickering. I just want to confirm if I'm able to exchange this TV of equal value, without having to pay extra
I had bought some diapers for 37.97 earlier today and my son lost the receipt as we were walking out. I went home and come to find out I bought the same size diapers for my son that he had before and he needed a size bigger. Well I took the diapers back to walmart and asked the employee if they can look up my reciept because i had just purchased them earlier and the associate tells me "oh walmart has stopped looking up receipts"!!!!!! Really.. When did this happen? Or is it just one store making up policies? Anybody heard of this? If yes, kudos to walmart for disappointing their billions of customers they get everyday. Disappointing customers who ACTUALLY SPEND THEIR HARD EARNED MONEY THERE. Kudos. Target just gained a customer.
I tried to return a piece of cookware that I recieved as a gift from a family member across the country. On the packing slip it stated that I could return it for a refund but when I took it to the store, they told me I could only receive a store credit because I did not have the credit card that was used for the purchase. Of course I do not have the credit card as this was a gift and in any case, this would not apply if the purchase was made with cash. I do not want to tell the person that I am returning the gift and do not need to purchase anything at the moment. I have checked the above refund policy and it clearly states a refund is guaranteed, not a store credit-- although I can opt for a credit at my discretion.
Please confirm that this is your policy so that I can take it to the store manager for my refund.
Walmart needs to update their return policies. The majority of stores will give you store credit with the receipt. I have heard a lot of customers express their unhappiness with these policies. Unfortunately, these customers said they will not return. I had a very nice young lady help me. She was polite and very helpful. But I have witnessed the frustration while standing in line watching these other customers. I know a lot of stores have these policies. But unfortunate!
11/11/15 I went to exchange a pair of infant shoes without my receipt. I was turned away stating that the new store policy was no exchanges or refunds without a receipt. Now I am stuck with merchandise that I don't need. If this is a new policy and Walmart really cared about its loyal customers, they would have implemented another option for providing receipts like many California stores do by ffering an emailed version of your receipt along with a hard copy. I'm going to complain to everyone I know and any venue that will allow my complaint. We have the technology... Walmart should be servicing its customers with respect. Sadly I will no long be a Walmart customer and will notify everyone I know or can reach not to shop there. This specific location is in Antelope, California.
So. Today in Andalusia, Alabama. I watched an employee break Federal Regulation and swap a game that someone "did not want". I attempted to do the exact same thing, I had bought HALO 5 and was extremely disappointed. Didn't want to swap it, didn't want anything but a refund. Told them that I had bought it for my son for his birthday and we took it out of the package and played it literally 2 days ago, and he ended up getting the exact same game in the mail from his grandmother. I didn't mind taking my copy back because well, his grandmother didn't send the receipt or live in this state. I explained it to them, after watching them do it for someone else, they denied it. I was in Wounded Warrior Gear, Would I technically have a lawsuit? I understand the situation, but I literally WATCHED them swap one kids Black Ops3 OPENED for a Fallout 4.
I went to return defective DVD to one store in colton. Since they saw it opened they said to find another exact DVD to exchange as per policy with receipt. I did not find it so I returned to customer service. Now she says why don't you try another store after I spent time combing that whole store for that exact DVD. Is that another store policy to have me run around like that. Isn't that her job? Just wondering. Thank you.
I was told I could return a pack of batteries and 2 facial creams w/o my receipt by the cs rep and I told her that's not what the return policy states, she's like you can speak with a manager. The manager comes over and says I can return just the batteries not the cosmetic. I let her know that is not what your policy states,I then show her the policy on my phone she then tells the rep go ahead and do the return WTF
I bought a Halloween item 2 weeks ago and I went to return it today with a receipt and they said I couldn't return it because Halloween is over. They said it is their policy but no where does it say you can't return holiday items WITH a receipt after the holiday.
ive been waiting for 5 days over the scheduled delivery date. FedEx has continued to tell lies regarding this delivery. I have 2 delivery adreses and phone numbers and why did I get the laptop from the order (w/out sign.)on the day they both were suppose to arrive. no missed you tag, no messages on either home or cell's numbers.
Your order number. Please I don't want the TV now. After whatever traveling it's been through. Last I checked it was going to Arizona. WHY?? Please inform me if we get a credit against my Walmart Card.Thank you Sharon L. Guidi work number 1-I answer the phone, please inform me of the situation. Thank you
I bought 2 wd 1 tb external hard drives at Muncie,IN. My local Walmart in town of New Castle,IN didn't carry it thus buying in Muncie,IN. One for my parents and one for me. I went to return them in New Castle, the CSM Manager told the lady trying to do the return, she needs to go back to Muncie because we LOSE money and we can NOT do your return, go to the place of purchase, which is Muncie. (no joke..needless to say I'm definitely upset but yes I remained calm and took their crap. On top of that the lady in New Castle, marked out the items as if I had returned them which they wouldn't let me(as said for reasons above).So, now I drove out of town, dealing with more ATTITUDE and problems because it looks like the 2 drives were "returned" when they weren't. I think it's bullcrap that your local,in town Walmart of New Castle, IN can REFUSE to RETURN items that were bought only 1 day ago WITH A RECEIPT, nothing wrong with the hard drives(only 1 box opened & neatly put back, the other box unopened and still in it's wrapping) and tell you "go back to where you bought it because we'd LOSE money because of you(meaning me)".It's pretty bad when MANAGERS can treat a good customer so disrespectful and rudely in New Castle,IN!!!
I recently purchased 8 cans of cat food along with several other items totalling about $49.00. The next day when I went to feed the cats I couldn't find the cans I phoned Walmart and was told they were restocked and if I could bring the bill I could select them again. I could not find the bill but could have described my purchase and now wonder what else might have been in that bag. I called head office and have not heard back, their bottom line must in trouble to resort to theft, I know the Canadian dollar is low but is this how they recoop their losses?
Since when did Walmart start denying no receipt refunds for anything over $40? This is ridiculous! What can you buy at Walmart for less than $40 I spend at least $75 to $250 every time I go- around Christmas anywhere from $250 to $1,000. I might add I am very good at keeping receipts but this one particular time I could not find the receipt. I was told they could not look it up on my Sams credit card. Toysrus, Target, Penny's, Kohl's can track purchases that way and just debit the card! I asked for a manager and finally they gave me a store credit which was fine but I was "warned" I could not return anything for 60 days! You would think they would want to keep me as a customer since I spend a fortune there. I swore off wal-mart a few years ago but then started back. Mistake! TERRIBLE customer service! Buyer beware!
Keep your receipts and read the information that comes with your product people! I see multiple complaints where the only issue is the customer didn't do what was THEIR responsibility as a consumer. So many people are dishonest and abuse the system...it's no wonder stores like Wal-Mart expect you to have the receipt in order to make a return. They even have an app that lets you store your receipt data so you don't have to keep the paper slips. Also, if you buy a product and get the extended warranty - there's an app for that too. You put the details in and voila, you don't have to keep the receipt and you still have proof of purchase. If you buy a phone card - it says right on the phone card that it will only be loadable for 30 days...just read the darn packaging. If someone electrocutes themselves by using a hairdryer while showering society would say it's that individual's fault for not using common sense. Same applies here. Use common sense - keep your receipts, and read the information that comes with your product.
Frustrated Dad - As long as you have the receipt, it doesn't matter whether or not that specific store carries the item, they are to accept the return as long as it is within it's return time frame. The only other restrictions would be on items like alcohol which, in some states, cannot be returned etc. I would recommend going to walmart.com and reading their returns policy as it is listed in there. Call if necessary. The service desk associate was wrong to deny the return just because their store didn't carry it.
Picked up 4 smoke detectors to get a potential home sale up to code. Turned out that the home already had the smoke detectors in place and went straight back to return them. I was told that it was corporate policy to deny returns from 10pm-7am. My flight left at 530am from CA the next morning to my home in NC. I brought them with me thinking I could return them to the store in NC and was told that they would not accept the returns because the items were not in their computer. So now, thanks to corporate policy I have 4 brand new, unused, smoke detectors that I can do nothing with.
Reply to anonymous who posted on Sept 11th. Obviously you areally a Walmart employee. If not you have way too much time on your hands. These people pay their hard earned money for a product and they choose Walmart to do it at. Therefore Walmart should reward them with good customer service. There is an exception to every rule. Yes you have your scammers and all that out there. But they are not hard to spot. The person with the laptop obviously is NOT A scammer and received faulty merchandise. How can you accuse them of breaking the laptop? Did you not read what they wrote? And the fruit. You can't prove it either way but you know what? If someone takes the time to return a piece of fruit they must be broke and hungry. Receipt or no receipt is Walmart gonna go out of bussiness over a coconut? No. Give the man/woman a new cocunut. This is why Publix is number 1 in the nation cuz they treat their customers like worthy people and serve them. Walmart treats some customers like criminals.
If you opt for an exchange rather than a refund, you will not be refunded the taxes you paid on the original purchase. But if you take the refund instead (then turn around and buy the replacement item afterwards) -- you get your entire total purchase refunded. So I got taken for $1.80 on a thirty dollar purchase. Keep that in mind next time customer service offers you the option to exchange for merchandise or take the refund up front.
Don't buy the extended warranty because the manufacturer nor walmart will help with a return. My 15 year old bought a car radio that worked for 3 months and speed working. I can't find the receipt so they won't help me. He just wants it replaced, nothing more.
So, on 8/27 I ordered a laptop online for in store pick up. The ad showed "Not in stock" so was happy when I got an email the next day 8/28 saying it was ready and I had until 9/2 to pick it up. Perfect. Next day, went in picked it up, no problem. Got home figured I'd set it up tomorrow. I woke up on 9/3 with a migrain. In bed, in the quiet dark for 3 days. Day 4 got up, plugged it in and let it charge. Later, I tried to use it. Had to take off all the original packaging, plastic cover, little screen and hinge covers all like you would expect from a BRAND NEW computer. It was so SLOW...I can't find important icons aka "charms"...looked everywhere. Tried to open Windows 8.1 via the "charm"...#1-would you like a 30 day trial, #2-would you like a 365 day something or other, or #3 would you like to buy Windows 8.1? WHAT? Online it says it came loaded with Win 8.1 and I could upgrade for a fee to 10. No, would just like the 8.1 it came with. I tried and tried. Then I called HP customer service. Nice guy Hector, tried to tap into my laptop and did a bunch of things, ending with setting it all back to factory settings. He said "It runs very slow and I can't tell why. It is missing vital icons and no 8.1 isn't downloaded. You need to return it to the store where you purchased it." Went to WALMART 9/11 to EXCHANGE it. Oh I'm sorry with electronics you have only 14 days to return. 8/28-9/11=15 days. I said,I didn't even touch this until maybe 5 days after I got it (remember migraine). Yeah, sorry nothing we can do. I need a supervisor, yeah it's the 15th day sorry. Take up the issue with HP they're really good with this. I said oh, good at being reasonable and extending real customer service? Called HP, yeah well our "company policy" says we get 3 attempts to fix the problem, if they don't resolve them then we will replace. I said NO WAY, I bought a New HP laptop, still in the factory wrapping, tape, inside box for power cord taped shut and in a baggie taped shut. I bought and received a new HP that was manufactured incorrectly. If I give it to you to "fix" then in reality I'm getting a refurbished one, which is no what I bought. Well, our "company policy" says..I said STOP policies are guidelines however, this guideline doesn't bode well with the situation. You guys can #1-Call Walmart and take them to take it back on your behalf. #2-Tell me where to send this and when I'll be receiving my new computer. No, can't do that. I want your supervisor, well that's the Customer Loyalty Supervisor, I said fine, name and number. Oh they "don't have a direct line" Please give me your information so they can call you back within 4 hours. That was 9/15
1:15 p.m. PST. It is now 9/15 10:15 p.m. some 9 hours later...still waiting. WHAT DO I DO...BETTER BIZ BUREAU~CONSUMER RELATIONS AND MEDIA...I don't know but I will be doing something. Know that!
SOME OF YOU ARE RIDICULOUS! Return food?? Expect to break an electronic item and think you're getting a new one for free within any amount of days? The very first comment I cant even read because it's so illiterate?? I need advice, not the dummies speaking from first grade. Geez, go ahead and do yourself a favor before you read and go to a different site, these people are a joke. Now I KNOW why they are tight on return policies, you have costed us money for not having a receipt or getting cash back for a legitimate reason. Gos enlightened me and I'm not religious.
Get all wallmart closed shop local just cause they have everything in one spot makes the gods I have had nothing but trouble with wallmart they follow my wife and I around and a girl who works there as a customer service manager knows my wife and I harasses us every time her name is amber and works at potsdam ny wallmart she doesn't know the first thing about customer service and for them to follow us around is wrong I make more money in a week than she does in a month I have had my last trip to wallmart and encourage people to do the same cause unlike the workers there I'm not an overweight lazy slob who has the right to boss people around and harass them when they have a one year old daughter worst place in the world and to anyone who thinks I'm an illiterate person is wrong I'm writing out of horrible customer service to wallmart so you get horrible writing and I have been in customer service know for 18 years and it has to do with helping the people not sticking it to them when your needed most close wallmart your not needed I will shop local from now on even if that means a little more traveling thanks for listening
I purchased an air filter/purifier on 8/10/15 for about $161. I contacted the 800Walmart to see if the store would be able to look it up through the computer without the receipt through the credit card that I used to purchase it. I was told that they would be able to do that. (Target, Bed Bath & Beyond are able to do it) I drove to the store that I had purchased it from and was told that they have a "new policy" that they would no longer be able to search it through the credit card. They would only be able to give me a store credit. I told them that I would return home to look for the receipt since I don't want store credit but a refund to my credit card. I then proceeded to call the 800 number again and they said they would try to contact the manager at the store (Crenshaw in Los Angeles) to see if they would be able to help me with the return of the item. She said she called the store 2x and no one at the Crenshaw store answered the phone. I would have to try contacting them myself to reach the manager or go physically to the store to speak to the manager. I wish I knew this beforehand. I will no longer purchase anything from Walmart and just buy things from Target instead which is much closer to where I live than the Walmart on Crensaw. Terrible customer service and resolution.
I bought this card to refill my prepaid phone, what I didn't know was that after 30 days of not refilling, you cant refill your phone anymore. Unlike straight talk, at&t shuts the sim off and you will have to buy a new at&t sim, try to return it to Walmart but they're claiming that they cant give me a refund. Now they are pointing fingers at at&t. Why the hell would they sell me a card that I can't use and not give me my refund? Word of advice only buy this item if you sure that its going to work for your phone, as for Walmart, I'm not going to shop there again. I tried to post this on Walmart's webpage under reviews of the $45 at&t refill card and Walmart won't let me post it.
I bought a DVD that was different than what it said the movie was. My guess is that the company who loaded the DVD loaded the wrong one or package it wrong. Walmart would not accept a refund only exchanged for same item. I explained to them that the other DVD were probably the same and did not want to drive 13 miles back to just have to explain the same thing again. After a few exchanged word and Walmart stating that due to copy right laws they cannot accept it. So I exchanged it for the same DVD. Took it home and put it in my DVD player. It was the same situation as the first one. Went back and talked to a manager. He did not want to return it but I insisted on the refund. As I have already tried to exchanged it just for another faulty DVD. Finally he agree and I was able to get a refund. I will not be buying any movies, games, or electronic due to "copy right" that prohibits them from refunding such items.
Well today I was schooled on walmart return policy. Had two xbox games my son has been bugging my to fix or do what we parents do to make the games work again. ya know take them back to the store haha. Well he got them both for xmas yeah yeah I know 8 months ago but me as im am lazy on the weekends got tired of him so we packed up and went to walmart tonight. Heres the thing had a receipt for one I bought and the other one no receipt. Goto the first walmart and tell them they broke month after xmas or whenever I figured I could get a even exchange on the one w/o receipt and just exchange or get something else or cash back with receipt. this is what happened they told me even with a receipt I could only exchange the games for the exact same game something about manufactures rules. Only if it was unopened I could get a different item. ok so I went to exchange them only had one game gofigure but the walmart on the next corner had the other game so we went there the cs person was a total b even before I started talking I proceded to tell her was at other walmart ther were out so I just need to exchange game well we don't do that here wo a receipt. Im the other store did well our store managers rules is no exchange on games wo receipt so Im ha I have a receipt forgot (haha) Then she gets mord pissed well its over 90 days now so they wouldn't do it. I left and called the store and talked to a meanager he explained its up to each store manager to set policys on returns but he would do this for me. going back tomorrow to exchange. Ps the reason I didn't want to mention the receipt was cause the other store would let me exchange the game for a different one if it was unopened and with a receipt. Which is what I wanted didn't want the cash not my fault the games break were always having problems with them. Sorry so long. Lesson is have them call the manager its a store rule that they will override. Walmart is like every other business "see what will stick to the wall. 90 percent does." Eventhough its a store rule its not corporate rule complain about it to a manager they will fix it because 90 percent don't complain
I bought a manufactured defective RCA Pro 10 Tablet with a warranty for my daughters birthday. It worked for 2 days until the screen broke because it was glued on wrong when they made it. I misplaced my receipt so I went back to Walmart to exchange it for one that worked or to get another copy of my receipt which they can scan the original item to see when it was purchased so I could send it in with the warranty to get it fixed. Obviously they screwed up when I bought it because they couldn't give me a copy of my receipt so I left. I took the tablet to a repair shop and they wrote a letter saying it was defective and couldn't be fixed so I took that letter back to Walmart and they still refused to help me. They told me to contact RCA and said that they would be able to help me because I have the serial number. Well RCA said they can't look it up with my serial number and there is nothing they can do. I'm so upset and I let my little girl down because I couldn't afford a new one. Also I tried to return 2 sweaters that were bought on clearance from another Walmart store and refused to even let me exchange them for something else. I've had numerous problems with "only" the Walmart in Newport, OR. They suck and have very poor customer service. They were rude and won't even attempt to help me. They made me feel like I was a liar or thief. I wouldn't suggest shopping for any electronics there
I bought two pairs of shorts same except for sizes on July 18, 2015. I went to return the size I did not need on August 6, 2015. I had the receipt, all tags were on, and only tried on once. They told me the return was denied because all sales are now final on clearance and they will not return items from other Walmart. Not very smart business when you give a customer a hard time for returning a $7.00 item and making a $100.00 purchase. That is why Walmart has such a bad image. Poor customer service! The policy is always changing and corporate does not stick to one policy. They let their store managers make up their own rules.
Can many of you please PLEASE proofread your comments before pressing "submit"??? Some of your comments are so jumbled, disjointed and illiterate that it would take a CIA cryptographer a month to figure them out. Geez, people! Didn't those of you writing these illegible comments ever step foot in a school??? Grammar, spelling, sentence mechanics and construction, and punctuation DO MATTER!!!
Please don't ever go to walmart to return a defective item. They have NO care or concern about the product they sale in the store. Only when a law suit is persented is when the company is concerned. That isn't the way anybody should conduct a proper business. So bad what this world has come to. Big businesses only caring about profit. Unbelievable!!!!!
07-30-15 trying to return defective air mattresses three count them 123 and the store REFUSES to give me a store credit to buy another one from different brand... Don't GO TO WALMART to return ANYTHING!!!!! The worse company to buy & return WHEN YOU REALLY NEED TO....I HATE WALMART!!!!!!
I have to say one thing we all cant do anything about walmart be or going by police for there returns if we all dont do something about it no where in the policy does it state anything Bout manager descretion being in policy so there siad that is faws statement for walmart all to gether. Corpate is lie just like manGers are they all I. It togther and broking the law by making a policy they dont. Not go by. Corpate told me they cnt make a wallmart store do a return even if u meet all rules or antone higher up. So a manager owns walmart then ? No and rules made by corpate they can make walmart srore go by them in they want I was with told by corpate thaT if a manager wants to refuse a return for any reason they can . And that is a lie also . I say we all as custerms take walmart to court and make a lawsuite for lieing to us
Just got a phone for my bday and when I opened it there was nothing in it but paper will they give me a new one its the phone I wanted and my mom threw away the receipt by mistake three days ago im so hurt and upset someone must have stole it out the package is that poss and will they help me
I bought a phone for my husband for his birthday but he wanted a more update one. So, he decided to exchange the phone that I bought for him, and pay the difference for the other phone. When he went to walmart he was told that seventeen days had passed since his phone was purchased and walmart's policy is 15 days to exchange or return phones. I understand that every company has policies but what I don't understand is why the associate didn't mention this 15-day policy to me. If my husband and I had known about this policy, we would have taken our unopened item back sooner to exchange it, but we both work constantly (and were unaware of this absurd policy). I was also told by an associate that the reason for this policy is do that walmart can money back for defective items. This totally confused me because my husband's phone was UNOPENED. ..Totally Unacceptable!
after reading some of the comments (lots and lots of them) I'm quite surprised.
I never had a problem returning anything at walmart. From TVs, laptops, or even towels. whenever I didn't have a recipt I have gotten store credit.
Never needed bs reasons or anything like that. just say that you don't like it or have no need for it.
Only yesterday I returned a TV and ps4, the process took 10min (they had to get someone from the electronics department to check the items).
I work at the customer service desk and after reading some of the comments I have to say something . Walmart is the Only place I know Ever willing to return your money without a receipt . I'm not sure how many people realize or care but when you return food once it has left the store by law it must be claimed (wasted in other words ) I don't like it but I don't argue about it either . I have learned since I've been working here that if you have your receipt you shouldn't have a problem . but if you do or you are past your allotted time to return your item don't get mad at the desk associate for following procedures -we don't have authority to change rules -just stay calm and ask to speak to a manager . They do have that authority on most things. The reason there is such a shot time allotted on electronics is because the companies will not reimburse Walmart after that time period , The company is strict on that and I don't blame them . it's a lot of money to eat which is why they tell shoppers the time frame they have when they make the purchase
my husband and I bought a pool pump that was of very poor quality so we took it back less than 1 week after buying it and they refunded the money back to our credit card. The customer service rep said it would take 2-3 day before we see the money returned. Ok we are now on our 10th business day with no money returned to our account yet. We went back to ask why and they changed there words and said it could take up to 13 days before we see a return. Walmart trains there poor workers who are desperate for jobs to be dishonest and up hold there store polices while completely disregarding the whole idea of what good customer service really is.
everyone I know always complains about poor customer service at Walmart, and I never knew what they were talking about till today. I had bought a tablet and a 2 year replacement plan. I was told by the cashier in electronics I had 15 days to return it for ANY reason. my son dropped it, had a small crack in corner, took it back but was told they would not replace it because I had "abused" it. This is where the poor customer service comes in...after talking to the zone manager Justin, I wanted to speak to the Store manager, got an assistant manager, then finally this guy shows up with his name tag turned around. I asked if I could see it to make sure he was the manager. His response was to point to the wall and say its right there, where his picture and name were. After telling him all the above he says he return it because I "abused" the tablet. I then asked what his last name was, his response was "it's on the receipt." "I don't give my last name out" . not exchanging the tablet, fine....poor customer service and sarcastic remarks from store manager Jim McKnight, unaaceptable.
I bought food items that we planned on using for the upcoming holiday. Having invited more peope, we decided to go to a buffet instead. The items i bought on Thursday, and due to.change in plans, i decided to return items. 1 large can baked beans, and two bottles of bbq sauce. Once at Wal-Mart, i realized i accidentally threw away reciept the day i got the items. Having reached the returns counter walmart on Nellis and Craig Rd at 7:30pm, i was told no reciept no refund, and because it was bought more than 24 hours ago, it can't be returned period. Walmart employees have gotten so rude throughout the years, its a wonder customers still return. I got home and looked up Walmart return policies and doesn't mention food returns period. The items i didn't need were unopened, not damaged. I won't return to walmart again, regardless how convenient it may be.
My mother who is 75 years old and on social security and is disabled bought a Samsung tablet from Walmart a few months ago. A couple of days after she purchased the almost $600 tablet she had been saving for months to buy, she became ill and was hospitalized with e-coli bacteria for 10 days. when she returned home it donned on her she never got to even open her tablet yet as she was waiting for internet to be hooked up in the days before falling ill. it took her a couple of days to get some one to hook up her router and so about three weeks after her purchase she finally gets to watch the untelevised religious programs that her church streams. Except the tablet writing is to small for her to set it up and she has severe rheumatoid arthritis and the tablet is impossible for her to use. She has never owned a computer and took the teenage pimple faced walmart salesman at his word that this would be the absolutely perfect thing for her. And of course its been out of the box for a whole hour and Walmart refused to return or exchange the tablet because of their ridiculous 15 day return policy. If you are selling quality products and stand behind them why do you only give your customers 15 days to assure that they are appropriate and functional? Walmart sucks! NEVER AGAIN!
I purchased a set of pots for my daughter on my credit card as a birthday gift. She lives out of town. When I gave the set to her, I also gave her the receipt so she could exchange or get in store credit if she wanted something else. She took the receipt and the pots (unopened) to Walmart and they will not give her in store credit; only offered to return the item and refund my card. Why can she not get an in store credit with the receipt? It looks as though your online written policy says she can, but she's having trouble. What can be done about this?
I bought a roku 1 with a 2 year plan warranty and a universal remote for a tv and i returned it and they gave me the money on a gift card cause i didnt have reciept i lost my card later that day and called walmart to see if they could close the card i had the account number to give them cause i had reciept for that card cause i didnt want no one to use the money on the card they told me i had to come in they couldnt do it over the phone i dont have a car to go out of town i just go every once a month and then finally iwent a week later and ran up the reciept and the card was used and theres i could do about it they said but they told me the dates that it was used and it was 2 days later they used it and i called the same day when i lost it to tell them to close that card i had account number on reciept cause i didnt want no one to use it and what happends they used it if they would of closed it i would of had my money still so i return my roku i bought and remote for nothing because they should of closed it so i waisted money at walmart and got messes over someone used my card and everything they could of prevented it from happening when i called to let them know and two days later it was used so u know i aint lying cause i told them to close it and two days later it was used thats wrong of walmart i am going to file a law suit cause they could see on camera who used it and evrything do an investigation it dont matter cause i got messed over big time wal mart could of prevented but they didnt over the phone wal mart is 30 min away from where i live i dont have a car so about time i went it was used
Returns without a receipt, the walmart policy is under $25 you get cash over $25 store credit. There is no mention of a limit and I have been told every thing from $25 to $100, but I've talked to corporate and the only limitations are the listed items that they specifically mention on the board behind customer service. If you are told they will not take your $200 item 1st ask for the store manager (I was told by corporate that the customer service manager cannot help and only the store manager has the authority)
If he won't help call corporate customer service and explain the situation to them. They will not tell them what to do but if your persistent and nice they will have their manager call the store manager and strongly suggest they abide by the return policy they are lying about in order to deny your return. Most of the time if you stick it out long enough they will do it to get you out of the store. Even though they know they are full of it by denying your return.
Purchased my grandson an Ipod touch 16gb on 2/25/15 for his 13th birthday. It won't charge. I have not been able to exchange it nor get a gift card, and I have the original package and receipt. IT NEVER WORKED!!!! Really......get serious. We are the customers, and don't have to shop there. $214.00 is NOT a donation for you to use as you like. You have something, but I don't. I have never had any problems with this store, but it seems unfair to me to work for MY money, to have you take it. Your items are defective, not my money or mind. Without your business supporting your customers....I done shopping there.
Went to return a Netgear wi-fi router 6 days after purchase to my local Kingman, AZ store. I inadvertently threw out the receipt with my grocery bags. No problem, right? WRONG! I no sooner had it out of the bag when the troll working Customer Service claimed "no returns on items over $50" WHAAAAT???? The manager at this store is a notorious b****, and most times the shelves are bare of basic necessities. Anyway, once I returned home I checked the Walmart return policy online, and guess what? There is no such "$50" limit. Two days later, had to head down to nearby Havasu, so I brought it with me to try and return there. No problem whatsoever, and was handed an $86 gift card. I mentioned the issue I had in Kingman, and was told some managers instruct their workers to refuse certain returns, even if it`s against company policy. Looks like I`ll be reporting the Kingman manager to Walamrt corporate offices. It will be my pleasure, hope they demote her to bagger!
Listen all you irritated customers! Be familiar with Walmart's policies before you shop. If you don't like or agree with the policy don't shop there but don't get upset because they won't change policy to accommodate you. Above all, please don't get mad at the employees. They are bound by those policies and have NO DISCRETION. They aren't trying to be jerks, they are just doing their job. If you feel you might have an issue, call corporate first and be armed with facts to back up your case. The store cannot argue with company policy. Just saying....
... Wal Mart Customer Service. I've had to use it twice in one week, but both times got results. Corporate policy says, no receipt and value is under 25$ You have option of cash or gift card. If item is over 25$ You get a gift card. I returned unopened foundation for 14$ and first i was told we don't do returns without a receipt? Then i requested a manager. Manager said we don't take back "pharmacy items" i said, it is not pharmacy, it is a health and beauty aid and policy says i cant return medicine. Then i began to call customer service, I KID YOU NOT, she returned it. No call made. HOWEVER; i asked for the cash back as the policy says under 25$ you can get cash without a receipt.... Nope... She wasn't having that. Anyways i took the gift card but it truly is frustrating if a large company as wal mart takes the time to post their refund policy clearly online but depending who is working that day will decide if they choose to follow the policy? Oh and the Same store i tried to return an unopened ink for 50$ without a receipt and was told "no" went out of store called customer service, and I was correct. Unopened ink can be returned without a receipt. Customer sevice spoke to the manager on my phone (lol) so yes i received a refund but, oh...by the way, she reminded me that i had two refunds without a receipt and i only had one more time i could do it. Well, once again, i had to school this manager and according to policy that would be 3 refunds in a 45 day period! Not for the rest of my life! What an idiot!!! KNOW THIS NUMBER, learn it, save it and please USE IT when the manager isn't following policy! ( oh yeah but make sure you actually go to wal mart corporate site and read and understand the policy first. It is easy to speak to someone. .. It's GREAT!!!
Personally I just feel as if electronics need at least a 20 day policy because sometime two weeks is not enough to understand that there may be a problem. This is not an excuse for customers to be rude, it just means that the policy is sort of unfair to non technical people who can't clearly see a problem within 15 days..
My name is john t nelson, i work for as a night tech. I bought a phone there to carry with me , i noticed after 30 days it was dropping all calls. The phone company said it wasnt them but WALMART and there Russian ways, the russians are now taking over the phone systems./
HONESTLY, people are so rude and need to understand NO means NO, as a customer, if I'm going to buy something expensive I always get informed about the product and the store's policies before buying it. Not having knowledge about something isn't an excuse to get things your way. Putting myself in employee's shoes I feel bad for the a**hole customers they get. Sorry, but not sorry some individuals need to get educated and learn some manners. Learn to treat others how you'd like to be treated and don't treat others less just because they're employes.
I received a tablet for Christmas and within 30 days it was defective.... I called Wal-mart to see about an exchange... was told more than 15 days had passed so I have to contact manufacturer. what a joke!!! they still have not helped me with this situation, all I get is that I have to pay to send it to them so that in a month they can send me a replacement. No matter how upset the consumer is neither Wal-mart or RCA cares as they have your money and don't care if the product works! DO NOT BUY RCA products or shop at Wal-mart for your electronics as you will be greatly disappointed.
Walmart is becoming the place not to shop. I bought a tv two years ago and purchased the the extended warranty. When the tv quite working the warranty sent someone to our house. That person did not fix the tv, said he needed a part to come back out but then closed the work order. After 5 phone more phone called they finally just sent us a new tv. However that tv was a different model. Fine but when I got to us the tv only shoes the colors green and black. We called again. Now we have to go through manufacture warranty even though we have ou had the tv for 2 days. Fine called the manufacture, surprise we need a receipt. Of corse we don't have one for that tv!! Called warranty place again. They cannot get us a receipt. Here we r two years later still with a broken tv that we paid for the extended warranty on from walmart. Now to add to it I bought 2 rv tablets for Christmas this year. Did not buy the extended warranty because it doesn't seem to work. Now today one of my tablets won't turn on. To no surprise walmart will not exchange it because it has been 25 days not 15. The crap is I don't want a refund I just want to exchange for one that works. I have the receipt and original box and all, but again walmart is no help at all. Lesson if you buy an item worth more than 20 dollars you should shop somewhere else!!!!!
I bought a media player that plugs into my tv's hdmi port to have android system on my tv. Well it stopped working after like 2 months. I had protection on it and everything but couldn't actually get into my profile for the protection site for some reason. I didn't take it back for a few months but I spoke to one of the workers in electronics and he told me that it steal shouldn't be an issue with or without the receipt or proof of protection plan. Well it was. I brought it back and they scanned it with a handheld scanner thing and said that it didn't come up at all. Told me that it wasn't in their system. I spoke to the manager on duty and they said with it saying it's not in the computer and me not having my receipt then there wasn't much to be done for my problem and I had to either produce proof or purchase or keep it. I was pissed and outraged. I asked the customer service girl what would make it not show up? She told me that they most likely has been discontinued from there. Such bs
I went to return a sweater and John deer toy within 30 days and when rung up the item states not returnable, both of them. I even had receipt. Employee seems confused and does not have explanation. I ask to speak to manager and girl standing next to hey on phone says she is manager and that they are probably phasing out of those items. I told her the toy wasnt even on sale. They did not offer me anything else so i was forced to keep these items. Amount would have been less then $25 total so not sure why they didn't check further into this instead of blowing me off.
I am a very dissatisfied Walmart customer. I purchased 4-HKC 8" android tablets for our grandkids, pre-black Friday deal. They were excited to open on Christmas. Three worked, one did not. Since Fri. after Christmas I have been on a mission to replace/return this defective tablet. Walmart, though they took my money with no qualms, said it can no longer be returned even though it never worked! I was given three different phone numbers to contact the manufacturer myself. One answered promising a return call. 7 days later, no call. I called Walmart again, receiving a third number. I called spoke with Natalie. She said they would send an email explaining where to return the unit. I am still waiting. It is Friday, the 9th of January. I will spread the news about this experience and hope that no one else is treated this way. Walmart is responsible in my book. Walmart took the money. Walmart has chosen a very questionable business practice.
Carol Norman
I bought a PlayStation 4 from Walmart that had weighs in it. When I went back to Walmart to find out how to get the item or money back I gets cuss out and a greeting telling me, f the money u spend for the PlayStation 4 and ur child's feelings. This is what Walmart has come to. Robbing people out there money and saying f u in the end. One store off my list.
Bought a video game a wk ago. Opened it the disk is warped. Tried to return it but they said they can't because of copyright laws. They no longer carry the game so now i am out of money and Game. Im ready to su them. Who is with me. This is how they make their money by scamming people. What crooks
My name is sherry I purchased a tablet at bardstown my and had to exchange had problems with it and had to send it back for another one and had to go online and order a next book 8 and got a 2 year warranty on this one and I don't have transportation and I'm disabled so I'm sitting here with two tablets that I've spent 300 on and can't do nothing with them really upset
Just purchased a portable DVD player at Walmart, after paying realized it was $30 more than the price on the shelf. Went back to double check shelf and did not find the price charged at all. Decided to return the item and they refused to do the refund in cash, which is the way we paid for it!! Do ultimately they have my $114 because now I'm FORCED to spend it there!! Think I'll rethink shopping there anymore!!
I returned a phone to Walmart, without a receipt and was told that I couldn't get it back on a gift card I had to "exchange" it for something/somethings in the electronic dept equalling that price. I just wanted to know is this standard? I've never heard of that.. like why would it have to be from that exact dept? And why couldn't they put it on a Walmart card?.. just wondering?? Btw I love Walmart!! And have never had a bad experience. Even now I have no complaints. I was just wondering if it's standard policy b/c I've never had to exchange anything in electronics so I've never had to go thru this.
I purchased a Vizio smart tv in September and was having problems with it shutting off several times a day and after doing some online research on this tv, I found out it will only get worse. So 6 weeks later I returned it to Walmart after first calling and explaining the problem. I had no box or packing with but my return went fairly smoothly. I returned it and purchased a different brand and am very happy with the new tv.
bought a defective cd from Walmart after the cashier told me could only exchange it for the same which they did not have was told to bad no money back called corporate and am not only getting my money from the regional manager the cashier is being reprimanded for her crude manner which she treated me I also informed them that sometime ago she did the same thing to my learning disabled grandson matter taken care once again it helps to call and complain not only do you fell better sometimes corporate America cares
bought a cd at Walmart in tn it was defective went to exchange it told I could not because of copyright law ask for money back nope cant get that either so is this how the billionaires at Walmart made their money cheating honest people Sam would turn in his grave if he knew this was happening
Word to the wise. If you buy online from Walmart.com, don't expect them to honor their 90 day return policy. You see, the only way to return an online purchase is to click the return option for that order in your order history. But here's the catch... They'll expire the return eligibility well before 90 days. I bought a 16" fan and yes it was still returnable up to about 80 days only. You know what they said when i asked about it? Air conditioners have a 30 day return policy. LOL. Did you know a fan is an air conditioner? Apparently, they're the same thing. I guess my fan was so special, it got the special 80 day policy which doesn't even exist. If you by in store, all you need is a receipt (no need to confirm it online). But if you buy online, they'll remove the return option well before 90 days is reached. And there's nothing you can do about it but take up the keister like a man.
According to my local Wal-Mart: If you buy food at Wal-Mart, do not expect to return it for any reason. If you do, then you must spend that amount of money on more food. Apparently as of 10/6/2014, they have a new corporate return policy - which is not posted by the way - that if you purchase food, diapers, formula or baby food then you will be going home with an exchange of food, diapers, formula or baby food. I don't usually return food for many reasons, but I thought I had a K-Cup coffee machine and bought K-cups. Found out I have an old Gevallia machine that does pods (which apparently they don't sell anywhere anymore). So, I went to return the K-Cups. The box was $10.98. I only needed flour. They will not even give you store credit. You must use the money to buy other food. Now, I could understand if I used food stamps to purchase these K-Cups or did not have my receipt, but I HAD my receipt showing my purchase of a few days ago paid with debit card. So, please explain to me why I could not get MY MONEY BACK? I looked online at their corporate policy and none of this was in their published online policy for their stores. I am not a very happy Wal-Mart customer.
I purchased a Galaxy ACE on the straight talk network for my son. One week later I found a better deal and purchased another phone fro the same network. The original phone is still in its package and unopened. Walmart refuses to refund or exchange the phone for credit, again UNOPENED. I just returned all of the Christmas gifts that I bought from their shi**y establishment and they can go f*** themselves. Good day sir.
Walmart customer service reps and managers are confused. I tried to return a 5 tier storage shelf system and had the wrong receipt. I explained that I purchased a second shelf system a week later but I purchased the all 'metal' one instead. Both shelf systems are the same price of $59.88. However, I did not do the even swap because the first shelf system had five particle board panels. This made the box very heavy at 56 pounds. I could not find my original receipt for this shelf, the product was in the original box. I requested a Walmart gift card but the csr advised the return policy 'just changed today' that if the item is over $50 dollars then no refund period. I explained that I never used the product and just opened the box and just resealed. The duty manager finally gave me a gift card once I advised her I will contact the corporate headquarters. This is not right to go through all this trouble. The customer before me returned two large outdoor tents and a red ice chest. The csr inquired why he was returning because the ice chest had a strong onion odor. He used the returned items and stated that one of the tents was missing a screw. The csr returned all of the used items because he had a receipt. This is a sanitary issue....Yuck!!!!
I returned two items WITH a RECEIPT and wanted a gift card, rather than having the refund credited to my bank card (so I could buy some groceries immediately). I had a gift card in my purse that had a small balance and told the cashier that I was looking for my card, so the return could be put on my existing gift card. While I was looking for it, she completed the transaction, and credited my return refund to my bank account. I wasn't able to get the groceries I needed, and now will have to wait 2-3 days for the refund to be available in my bank. I asked for the manager and she told me that the policy was to issue the refund by the original method of purchase on the receipt only (no other options).
Your return policy if you DO NOT have a receipt is clear ..."Walmart does not require a receipt to facilitate your returns, except for the exceptions mentioned above. Any items may be exchanged. For purchases under $25, you may choose to receive a cash refund instead. For purchases over $25, you may choose a store shopping card for the amount of the purchase."
Also, your policy is NOT clear about HOW the refund is supposed to be returned if you DO have a receipt. I guess next time; I will NOT bring the receipt, so I will be granted those same benefits.
PLEASE CLARIFY YOUR POLICY!
Tried to exchange a defective NutriBullet that had been gifted for identical item. Took it to the same store where it was purchased without receipt (because it was gifted) and was told it couldn't be done. We had to contact the party that gifted it to us and ask them to produce a receipt. They had to petition the store to look it up in their system. It has been 2 weeks now and Walmart still hasn't produced the record of the purchase as necessary. I will not shop at a store that has such an inept return policy. A defective item should be able to be exchanged quickly and efficiently without having to jump through so many hoops. The mistake is shopping at Walmart.
I recently moved 9/13/14 and purchased a bed online from Site to Store on Walmart.com. I was told the bed would be available for pick up at the Pelham Rd Walmart in Greenville, SC... on 9/19/14 Eventhough that was a couple days with my bed being on the floor I waited. On 9/19/14 went to pick up told not there and it wouldn't be until 9/30/14 . Went online to get refund and was told couldn't because it had already shipped. I went Saturday 9/20/14 asked for a Manager which was a JERK!!! He told me he wouldn't refund my money because it would look like his store was at fault and to quote him "I'm not going to take that hit!" I said, seriously I want my money because I need to buy a bed. Long story short he refunded my money or so I thought. It was processed and I have to wait up to two weeks for my bank to be credited the monies that had already gone through my account. I am very upset as I broke from the move and was going to take the money and go buy my bed and now My bed is STILL ON THE FLOOR!!!!!..... Thanks for nothing WALMART!
Bought speakers the sound wasnt that good when we paid for it at the eletronics deptpartment they person that helped us didnt mention anything about the 15 day return and the receipt doesnt say anything took it bach to try to return it the lafy said15 days passed it was 1day after the 15 and she didnt honor it will never buy anything from walmart dissatisfied customer
I just left Walmart in Gloversville NY. We recently had twins and buying formula is a huge expense. The formula that my son is on is $50.00 a can and the Dr. Changed his formula, so of course we rushed out and bought the new formula and when I tried to get a refund or gift card for returning the old formula we were told not without a receipt. Seriously?? I guess its gonna bankrupt Walmart to give us a refund! I would have spent the refund there anyway!! Well screw Walmart! Now. I'll shop at Target!
Got a HP laptop for $199.00 that was complete junk as can be expected. Took it back and got a Acer Aspire V5 before reading reviews on the things. They're known to be slow but mine has other problems. Been buying computers there for over 15 years and that's the first time I've ever gotten 2 bad ones in a row.
Anyway, they have a 15 day return, BUT, they're doing it off the first defective computer, not the second. Moral of this story: when buying electronics there, DON'T exchange or trade up, just get your money back and do another purchase. I noticed the computer I got for $298.00 a week ago is now $218.00 on closeout, but I don't care about that. I'm fine with the $298.00 if it worked halfway decent.
I did cancel my online order for the ship to store for the replacement I should have gotten 2 computers ago. Live and learn.
Trying to see if I can get somebody to fix this thing to make it useable but Acer does have a one year warrantee so I'm trying to send it back to them. Just not happy having to send a computer in Ive had less then a week. I've had a few bad HPs (and one awesome one that took tons of abuse and STILL works) but this is my first bad Acer since my first one in 1997. The replacement was going to be a higher end Acer as well.
Ordered something online, when it arrived it was the wrong size. When I returned it to the store they refused to refund the sales tax. I DID get the sales tax refunded by Walmart when I went online and made a fuss about it. It is possible that if I had printed out an "easy return receipt" they might have refunded the sales tax, but still waiting for an answer on that. If not,
Class action lawsuit, anyone? I'm pretty sure that systematically defrauding customers of their sales tax is illegal - equally sure that Walmart.com is not PAYING the sales tax to the "kept" sales tax to the State of California!
CUSTOMER SERVICE AND MANAGERS at walmart are the very worst!!! We all need to make an effort to spend our money
with people who at least put in an effort. Perhaps it is only bad in Orlando.....they will finally get a clue when their profits continue in the direction they are going! I feel sorry for people who work there because you can tell they all (especially the managers) are miserable and that is because they hear complaints that they cannot do anything about.....due to walmart policy.
Bought a air bed it was defective wouldnt hold air couldnt find receipt well went to exchange it at marion va walmart where it was bought was told by the very rude cashier girl with mulicolored hair that airbeds couldnt be returned when I asked why she said it wasnt nothing to do with walmart it was a higher source than walmart that didnt allow them to take back defective airbeds. This was no cheap bed nearly a $100. I think corporate needs to advise there stores that they have to take back defective products especially when its not been but a few days since purchased. Not only that but walmart employees bad attitudes are getting completely out of hand!
I made a return online today at the store in Gainesville, GA that I bought online. Just read another post that they didn't refund tax back to them. That seems a little like fraud? Seriously? We paid tax when we bought the item, so what's the deal?
I didn't realize this until after I left. Now I read online this is standard. Wow!
Then to make matters worse the guy working returns was a total smartass. I said ok, like 2-3 times, then he said I didn't have to say ok, and now I had him saying it. Oh, and the amount refunded was $19.98, read online that under $25 and they can give you cash back. I paid originally with a gift card, he said I couldn't get cash that I had to have the $19.98 put on a giftcard. Then when I was leaving I said thank you...being polite then he had to be rude and said OK. I wished I would have said thank you...then smartass under my breath. How rude...unbelieveable and to make matters worse Walmart's policy sucks about not returning the tax to boot!
Now I know why I am loyal to Target 9 times out of 10 and pick them over Walmart. I have never been treated RUDE by any Target workers.
Just bought a phone that is defective. You cannon hear the person you are talking to nor recieve text messages at all. Phone randomly turns off. I have recipt box andall accessories and am within return policy with no scratches or damage and they refuse to exchange for one that works or repair it. The manager told me to come back twice and didnt want to talk to me they told me to wait for the phone person but i dont need a hardware swap i have my account pin and i know how to do that they just dont want to deal with it because they already have my money. Bestbuy would exchange this in a heartbeat should have gone there.
SENIORS beware!!!! If you do not have cash to throw away do not buy a phone or any electronic from Walmart....go to a reputable store and pay more and in the long run you will save money. Spending money and it is only good for 15 days is absurd. Also they should be required to verbally make you aware of their policy before you buy. I just threw out the window $100. for phone and they would not take it back or repair it. Where is AARP protecting seniors against this type of rip offs?
Walmart management changes the return policy according to theanagwment of that day. Now they say no receipt no return. Before it was 3 no receipt returns in a year. But you go to another location and they give you no problem. What's up with this crap. I've been a loyal Walmart customer for many years and this is the way they thank us . I might just switch to target they a a little higher in price but they are consistent and they don't have 30 registers and two are only open.
I've never had a return problem with Walmart until I returned a item I bought on line. They won't give me the sales tax backd I have the online receipt that shows I paid sales tax. The woman at customer service said they no longer give sale tax back on online returns. This happened at Walmart in Gulf Breeze Florida today and someone had the problem last week too. Waiting to see how they handle the problem after I called and complained.
I've shopped Walmart for years and have never had a problem returning merchandise. Ever. I've encountered rude and incompetent sales associates and managers but if you ask for the store manager, usually he'll take care of things. Remember to call Corporate office not customer service to get things handled! They'll take action against the store who will follow through and ya may even get a little more than ya thought for your troubles! Happy Returning!
Walmart cannot afford to hire managers.....I know this because I have benn back consistantly for 2 weeks trying to return a phone.....and the only person available is a person that pretends to page a manager to no avail. When I ask they say he just left, doesn't matter the time of day!
The consumerist will work on it. I hope others learn not to buy electronics there!
As a person on limited income I will no longer shop at walmart because they will go to all limits to refuse to honor their products. A phone that only works for 3 weeks is just toooo bad because you only have 15 days to return it. I feel they should inform each person of this policy when they purchase it not pointing to the policy at the service desk when you try to return it. NO WONDER their profits go down every year! I will pay a little more for service elsewhere from now on.
BUYER BEWARE!!!!!!!!If you plan on spending more than 10.00 on anything.....stay away from Walmart....it is all junk! Bought a T-mobile phone that worked for 3 weeks tried to return it after 20 days to no avail. Do not buy electronics or ect. at walmart unless you have money to throw away. There is never a manager around and I fully understand why they hide....because their company will not stand behind their products.
Tried to return 2 items without receipt. Both items are clothing and "Faded Glory" tags and stickers are attached. Clothes were never worn. Store refused to take them back saying the register said "item not found". Tags have purchase price on them. The customer service people were belligerent and aggressive about their "no return" policy. Lack of training resulted poorly handled situation on Walmart's end. This is a case of discrimination anyway. I'm white and the store I tried to return the items to is 99% black. Both employees and customers. Never should have walked in the store.
This is regarding the Order If you look into the item description it says ACCU-CHEK Compact Blood Glucose Test Strips, 51ct. When I went for store pick up, I found that item is not the same as item ordered. I mentioned the same to associate and he told me that he can't refund at the store pick-up and have to go to return counter to return the item. I immediately went to return customer care. Customer care told me that this item can not be refund as it is one of non-refundable items. I have been told to call walmart.com customer support. I called them and I have been told this should refund at the store itself as this was picked from the store. During this whole issues, I was just going from one counter to another counter within Walmart.
Store manager told me that he can't help me. He told me that I should refused to accept that the pick-up. Initially person at pick-up refused to return and asked me to go to return counter. I am feeling cheated big time in Walmart. It is a mistake within Walmart associates and I'm suffering. I am with the item, I did not even order. Frustrated. I simply followed the instruction given by Walmart customer representative.
Feeling cheating and just cant do against such a gaint organization
I ordered an iPod online from walmart.com... received the box, the ipod wasn't in the box.
After countless hours or paperwork, faxing, sending, requiring me to file
a police report even though there was NO sign of theft and other documentation and 2 months later.... walmart ended up implying that I was lying and would not refund my $142.00. They CLAIM in the paperwork I received from them that the delivery weight was more than the shipping weight... validating to them the completed delivery of the iPod.
What??? ....So, I wasn't entitled to a refund on something I NEVER received.
Unbelievable. truly unbelievable. DO NOT BUY WALMART.
I COULD NOT PROVE THE IPOD WAS NOT IN THE BOX, SO I END UP
WITH NO IPOD AND NO REFUND.
This is something you would expect from some slimy, flight by night thieves... not a large company like walmart....
Wait... On second thought... walmart is a slimy, flight-by-night thieving company.
Ron Rougeaux
I tried to return an item to the walmart store that I received from walmart through Pay Pal Bill me later, I was told that they couln not accept item because I didnot have a credit card from pay pal. I have never received a card from they. After I got home I was reading again the return paper from walmart and it said the associate was to scan the bar code to begin the return, they did not even read this. If I take it back again will it be accepted if they scan item. No money is involved just a cancellation of purchase from my Bill me later account
No where on the policy does it state that you can return anything without a receipt.
If there is no receipt, it can be put on a gift card IF that store has sold that item(which can be checked in the computer). Which is very nice considering most places require a receipt.
As for the dvds and games, if its opened you can exchange it for the same thing and that one has to be opened before leaving the store. That isn't policy that is Federal Copyright Law.
The 15 day return policy on electronics is put in place because that's all the manufacturers will allow to get full credit back for the item.
Really humiliated by Walmart in pass christian ms! The policy states that a customer may return without a receipt . I was adviced by a employee in that store what was the best internet cable device to get and which one would work with my tv. I was sold two of the wrong ones ok no biggie! Tried to return understood I didn't have a receipt didn't expect to basically be accused of stealing,humiliated in front of other customer, followed by loss prevention and refused to be given a return receipt just stating how much was on my gift card !!! Told a higher manager and he didn't even apologize!!!! And the poor cashier got in trouble For calling him by the older lady's at customer service.Wow I'm a single mother with my 7 year old son whose developmentally delayed and my two year old !!!!by all means I have thirty minutes to stand there bc customer service lady's like to embarrass hardworking customers. Walmart is one of the only stores I guess supply and demand huh? I'll drive the extra couple miles to rouses. I don't need to spend my hard earned money at that store in pass christian ms
We have the same problem with our sons tablet. Worked for 2 months.Purchased from Walmart.com with 2 year replacement plan. We took it back to Walmark and were told about 15 day rule. If purchased Dec 1 and Christmas isnt until 25. My 15 days was over before gift was opened?? We were told we need to contact manufacture. But system says I can get a refund at store. Which didnt happen. We had all the paper work.Walmart days are over.We work to hard for our money to continue to buy junk they dont stand behind.
I totally agree with GRANDMA. I recently found myself in the same situation. I purchased the tablet for my daughter as her main Christmas present, tried to return it to exchange it for one that actually worked. That's when I was as informed of their 15 day return policy on electronics, specifically the tablets. If I had known of the policy before I purchased it, I would have NEVER have made the purchase at that store to start with. Although I am sure thats why I was never informed of it. I have always understood their policy to be 30 days on electronics and 90 days on all other items. Of course, the tablet worked fine for the first two weeks--it was all downhill after the 14 day mark. Now, here my daughter sets without her Christmas present. That was what we considered in our household as her "big" present present too. Now she has to set and watch her siblings continue to enjoy their presents--while she has nothing. I feel so bad for her. She is heart broken. I have been a faithful customer at Wal-mart for as long as I can remember. I WILL NEVER SHOP THERE AGAIN. NEVER!! They ruined my daughter's Christmas this year--which means they ruined my Christmas as well.
i purchased all my christmas gifts and all my electronics and all my needs at walmart, i purchse on line tablets and a ds for my grandson, 1 tablet is not charging,went to walmart to return or exchange, was told of a ridiculous 15day return policy, which on line there is not a place visible that you can see that otherwise i would never decide to purchase the tablets at walmart, i being a customer for years, i trusted walmart to refund or exchage the tablet, i will appreciate if you show your advertised customer appreciation and refund the cost of the tablet, now my poor 8yr old grandson is without his only christmas gift, since his mother is not working and i his grandma was the only one able to get him what he wanted.
Purchased a vacumn cleaner at Walmart sunday ( 1\12\14). I opened the box at home & discovered it was returned. The parts were thrown in and worse of all a Walmart bag (at the bottom) full apparently no one checks returns.WOW. Now I have haul it back.Tried to call & speak to a manager but no one picks up.
I had bought 2 cannon combo packs and never opened them..when I checked my printer for the size they were not the right ones. I went into Walmart and told me that since I didn't have a receipt that they could not return them. Well I walked in -14 degrees outside 4miles to get to walmart to return them. I didn't enjoy the walk back. I went there for nothing.
I purchased a 40" Samsung TV online on the Black Friday sale. The total purchase was $444.11 including the insurance for 3 years. I returned the TV the same day I picked it up to the Ocoee, Fl store. the reason for returning same was the TV was too small for the space it was intended for. my credit card at Chase was credited for $402 including Tax for $24.57. there is a balance of $41.54 owing to me by Walmart. I would like you to refund this balance to me as soon as possible. I 've been to the Ocoee store,
Walmart in bowie,MD.20716
Has the worst customer service, they all look like they hate their jobs, not friendly at all..Their customer sevice desks needs a makeover on their attitudes ..
Why are we still giving Walmart our business..They have this take it or leave it attitude towards customers..The cashiers are even worse,one of the most rude,never stocked,long lines cuz out of 20 stations they only have 3 open wal arts I know..I'd rather go too glen burnie, than 2 min too this One..
I called customer service at walmart in northwest hwy and web chappel to ask a question about an exchange i had make. And the person who who i spoke with didnt answer my question at all and was being very rude...i was already upset and to have her hang up on me made me even more upset ....so i called back to speak to a manager several time but no answer....she had no kind if customer service quality and my problem is still not solved :(:(
... line Monday. Got 2 bikes and a vacuum cleaner delivered today. Via Fed-Ex contractor who ... our vacuum back and we are not gouing to refund the cost of the bike until we get it back...NICE...GREAT SERVICE...TOTAL FAIL WALMART...Called the store in a town 18 miles away...they have the Bike...for more money...but they can't hold one for me...
... paper and an invoice... When I called to find out what was going on,Iwas told it was out of stock and wasn't available in any nearby stores either !!! But they were happy to give me a refund !!!! I didn't need a refund, I needed the sewing ...
I purchased a bike and had it shipped site to store. I received a text message indicating that it was ready for pick up on 11/21. I went to the store and they said that the bike was there but, they couldn't find ... said they would contact me as soon as they found it. I waited a couple of days knowing that they would be busy for Black Friday. I contacted them on... and that something must have happened to it between being unloaded and entering the store. My guess is that it was stolen by an employee. He had to give me a refund and now I have to make the purchase all over again. I ...
... in along with my receipt when I returned for the holidays. I also emailed Walmart Money Card and tried to contact... card number and see what she could do. They told her to give me the refund in store, even though the receipt says you cannot. They gave her a reference/claim number... the sales associate, Ternerica, needed help on how to proceed with the refund since it was not allowed. A department manager, Sandra,... help and she just said we cannot refund for those and kept doing what she was previously... is not currently working. Remind you I went to the store on Friday November 23rd, So not only are...
... got TVs crom walmart. He was refunded the difference on TVs today but went I went to store Max said they were not giving anymore refunds for that 32 inch tv. If others including my...be treated equally. I would like someone withauthorization refund me the difference as well. Sears on tv commercial 32 inch for $99 and I paid $148.00 at Walmart. Your consideration would be greatly appreciated.
I bought a Kodak printer at Walmart on Corridor G. in South Charleston, WV, 11-05-12. Could not...page and then an error message came up, all day I tried to get printer to work, it never worked. Went back to store, Saturday 11-17-12, went to customer ...I misplaced my receipt, but I had my statement from my debit card, which showed the transaction. They also...they would not refund my money, they would only exchange, or give me a gift card. I ... Walmart and will never shop there again, and I am terminating my Sam's Account as well.
... 3G or 4G. He gave me the receipt & I went to exchange it for another. When I got to Wal-Mart I was informed that I could only exchange it for 15 days after the purchase. When my husband checked out, no one mentioned the return policy. There is nothing on our receipt about their return policy....service desk. In bold big letters it states 90 day return policy. Mid way down the page and in small print is the electronic return policy. I am very upset. While I was at the..., two different times people came up to the desk for a cash refund & no receipt. How do they know they didn't ...
My daughter and 7 year old grand daughter went tho the Walmart on highland ave in San Bernardino, California at 6:30 pm. When the two returned to their car my daughter couldn't start her car. She ... off, leaving her and my grand daughter there alone!!! I called the Walmart store (because we live about a hour hour away in the mountains) and spoke to a store manager named Yvonne who was also rude to me and stated that ...do anything about helping my daughter and grand daughter. I am HORRIFIED that Walmart or their employees would treat ANYONE like that!!! What if my...
...Walmart doesn't care about it's customers. I was in a Walmart in Washington State about a year ago and slipped on something ... the injuries. An accident report was filled out at the store. It went to a case manager who spoke to me ... to find out where it was at (without anyone ever returning my calls) I got a short note... to find out the date, time and store so they could "review... and with good intentions shop in their store, get injured through no fault... in my house, never mind a big store who invites customers to come into their store because they're such a great company. I've learned my lesson...
...packs Tylenol 24. Therefore only received 48 out of the 200 ordered. Walmart does NOT provide a phone number for the online orders. ... homebound. The email they sent was a generic email stating that I had to go to the store in person or mail the product back (Walmart requires that you mail it back at your own expense plus add insurance ... they might not 'receive' it - meaning they will not give a refund). My credit card company provided their 800 number and I ...and hard to even hear. They would not discuss either refunding the difference nor sending the rest of the order (I was even willing ...
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