Walgreens Returns and Refunds

Please find details regarding the return and refund policies for Walgreens below. We encourage you to leave a comment regarding your experience requesting a return or refund from Walgreens so others can benefit from what you learned.

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Walgreens Return Policy

View complete Walgreens Return Policy

Items purchased at Walgreen's may be returned for a refund or exchange within 30 days after they are purchased. Refunds equaling the full purchase price of the items will be issued to customers who possess original receipts. Without receipts, customers will be given refund or exchanges in the amounts of the lowest price advertised. Refunds issued without receipts are only given as store credit and are refunded onto the customer's W card. Valid photo identification is necessary to receive a refund or to exchange merchandise. Phone cards, pre-paid card and gift cards are not eligible for refunds or exchanges unless state law specifies otherwise.

Consumers who want to return items purchased from Walgreens.com have the option of returning them via United Parcel Service or taking them to a nearby Walgreens store.

Returns and exchanges for specific items, particularly cosmetics and electronics, are handled on an individual basis by individual store managers. Refunds for these items are usually given in the form of a Walgreens gift card.

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Jul

Posted by WalgreensISaJoke

on 7/2/23 at 8:45AM

I bought several items from Walgreens. Initially I had an issue because they wouldn't honor the price that was on the sign. I called corporate and they explained to me that it was up to the manager if they would give you the advertised price. After realizing I could buy from the producer of the product for $5 less for each item, I decided to return with the receipt. They TRIED to give me 50% less than what I paid AND give me a gift card because I used reward points. Absolutely not!!! I told them that they couldn't have it both ways. That is stealing because I have a receipt and it was less than 2weeks. I do not want a gift card because this place is a joke. Eventually the manager came and redid the transaction and refunded the items at the price I paid back to my credit card. However I'm still waiting for it to reflect in my account. I had no idea that Walgreens had such horrible customer service. I will never ever shop here again. They are out of their mind to have such a ridiculous policy. BTW, yes I had to show my ID...why??? Just awful. ZERO stars.

Jan

Posted by Pawz73

on 1/19/23 at 3:59PM

I returned an item that my family bought for me when I was sick. I had the receipt and they said that was not good enough they wanted the phone number and debit card used without those there is nothing they could do. From prior experience I know they can do the return other stores don't even ask for any of those things.now after calling in they say within 30 days and with the receipt there should be no problem. I just wonder what is the problem with the wallgreens in Milpitas on calavares street horrible experience !!

Dec

Posted by Walgreens shopper

on 12/31/22 at 4:09PM

Walgreens Cheltenham PA on Old York Rd at Church Rd - what a pleasant experience. Returned item after 30 days with store credit , cashier very courteous. Went shopping and bought other needed items. Cashier gave me 1/2 off on vitamins because there was only 1 bottle left and they were buy 1 get 1 free. Happy customer.

Dec

Posted by Evil mama bear

on 12/31/21 at 8:51PM

Walgreen store #05912 address which is 3333 wheaton way Bremerton, WA. Was just so damn rude to me and even quicker to judge me by what I was dressed in which was a red hoodie with vest, jeans and a beanie. All I wanted to do was return something I was given but didn't need it. Y'alls policy is to do a return even without the recipient and when that happens is called store credit and that would of been great cause I saw what I was going to use store credit for..but I was told we can't do that without a recipient, nice try "Karen" lazy people like you suck at life and obviously can't do your job. I feel that whole crew was judgemental, rude and truthfully be retrained on customer service skills cause customer service was horrible. An I spend a lot of money there cause its so close to my house. Looks like y'all just might lose another customer.

Jul

Posted by Suzy

on 7/13/21 at 7:36AM

Walgreens on east park ave des moines. The cashier was very rude. I had receipt and she told me she couldn't do anything to return my unopened item. I will not be going back to Walgreens anymore

Jun

Posted by Anonymous

on 6/21/21 at 7:35PM

I'm pissed!! I was sold a damaged card on my boys Birthday ! Hes excited to play nothing tonight and hes very sad. Cashier would not take the blame that she would of possibly sold a damaged card.

Jun

Posted by LABrit

on 6/3/21 at 3:09PM

Bought Apple gift card 5/29/21. Tried to use but Apple response is already active. Seems that there are two numbers that need to match. The one on the packet that Walgreens scans and activates, and then the one inside the packet that Apple uses for purchases. The two numbers did not match and neither Apple or Walgreens accept responsibility. Total SCAM

Apr

Posted by i got scammed

on 4/23/21 at 6:19PM

I bought a ps+ card from walgreens and it just didnt work it said error and the card just didnt work and obviously i wanted to exchange it for another one but i couldnt and i cant get my money back etheir so i got scammed out of $60 dollars that i saved up for the card now i dont have money and have a code that doesnt work thanks walgreens

Apr

Posted by Madmom

on 4/20/21 at 4:03PM

My son bought a ps+ card from Walgreens but it has failed to activate. Playstation saied the store has to activate it still. He took in the receipt and card and the Playstation email stating it's not activated and on the store only to be given a case # and an email. When you email that email it tells you the mailbox is full. This is unsat for a company

Mar

Posted by Work hard

on 3/18/21 at 5:14PM

I purchased a lice removal product that was displayed at the price of 8.99 but was charged 18.99 for the product i didn't notice it at the time I was itching and wanted to get in and out next month after going through my bank statements I notice I spend way to much cash so I called and took the product back to be told I can have a refund of the difference because it was over 30 days.

Jan

Posted by Anonymous

on 1/13/21 at 8:05AM

very surprised that I could not return to local store do not plan to order online again

Jan

Posted by kim

on 1/12/21 at 8:24AM

I just tried to return my online purchase and was told their computer was offline right now and to come back later (very inconvienent) or take a store credit. Funny thing is, this happens EVERY SINGLE TIME I try to return something. I told the clerk this even happened last year, same excuse and she had to answer other then to try later or tomorrow? Never again will I shop there, I will go to CVS from now on.

Nov

Posted by Christi

on 11/30/20 at 10:16AM

I purchased vitamins that were "buy one get one free". When I got to check out, the cashier charged me wrong - but I didn't realize it until she completed transaction.

I NEVER LEFT THE STORE. I questioned her, and she could not correct the mistake. I complained because I literally just purchased them. She said I would have to see the manager.

The manager tried to correct, but said he couldn't. Out of frustration, I asked for a refund instead. As he began to process the refund, he said that I would lose $7 if I returned my purchase. What???

After explaining to him that I JUST PURCHASED the vitamins, he said that I would be better off to keep them. I told him this was the WORST CUSTOMER SERVICE that I have ever received and would never shop Walgreens ever again.

Hso response, "That's your choice." THIS RESPONSE...from a manager!!

Buyer beware!! The return policy that Walgreens claims on this site is untrue. Check your receipts. It is actually written on the receipt that the return value (with a receipt) is less than the purchase price.

SHAME ON YOU WALGREENS!!!

Nov

Posted by Scammed by Walgreens

on 11/24/20 at 1:15AM

Don't know if all Walgreens are the same, but we felt forced into using Walgreens after they bought out Rite Aid stores. I bought the wrong dosage of vitamins and tried returning them 2 days later. They were buy me, get one free. Went back to return them and the sales clerk couldn't get them to refund correctly. She called the store manager up and she claimed that we could only be refunded 1/2 of our purchase price. She pointed to the receipt and said see it's only marked at 1/2 price back. Of course we couldn't see having to keep 6' back and through a partition. These bottle were both unopened. Asked what they were going to do with the bottles? Answer, restock them, WOW, Now that's a 50% return to Walgreens. She said all vitamins, hair products and makeup are only refunded at 1/2 price. We asked, how are we supposed to know that, it's not written on the shelf or told to us at checkout. She just said that's the policy. Really, buyer beware?? We took our 1/2 refund and left. Then I got home and looked at the receipt more closely, she was wrong! We went back to the store, pointed out her mistake, asked if Walgreens was running a scam. She was livid and rude. She told the clerk to refund our money and the store manager stormed off without apologizing. Not ever shopping at Walgreens again and will tell all my neighbors. Not that Walgreens gives a darn when they hire employees like we encountered.

Nov

Posted by Scotter Pop

on 11/20/20 at 3:04PM

Tried to return an Infinite Universal's 3-way electrical adapter with USB Port I received as a gift about two months ago. Did not have receipt and did not expect a monetary exchange. I was told by the manager on duty that the item was place on a do not exchange or return list. So I'm stuck with a $32.00 paperweight that I don't need. Walgreen's, I visit your store often purely out of convenient location and always wish I hadn't when I look at my receipt. I suspected you suck out loud. Thanks for the confirmation!

Sep

Posted by Anonymous

on 9/4/20 at 3:05PM

I took a Satiny Smooth all-in-one facial trim system by Conair back to the Walgreens I purchased it from with the receipt. I had used the item 3 times and on the 3rd time, it no longer worked. I changed the battery and it still did not work. I had the receipt and so took it back. The manager informed me it was ALMOST 30 days from purchase and had been used so he was going to refuse to take it back. He informed me of this by yelling at me from the entrance while I was on the other side of the store near the film developing area. He then wanted to know why I had waited so long to return it. I informed him I have been working a lot and have not had the time to return to the store. I also explained that I was a regular customer in his store and had what ended up being over $50 worth of things I was going to purchase along with the exchange but that I could go to another pharmacy to take care of my needs. I think this manager was very unprofessional and I wish I had not been so upset that I did not see his name on his badge. I have shopped at this store since before it was Walgreens. I have always preferred it over Walmart. I am thinking that I might have to start shopping Walmart or someplace else from now on that has better customer service than to yell at a customer rudely across the store and then to walk up to the customer and continue to speak loudly with them when the customer was not being rude or loud. I work in retail and have never treated anyone this way or seen one of my managers treat a customer this way. I hate to do it as this store is close to my home and convenient to me but I think I will find someplace not in the Walgreens family to shop from now on even though he did finally realize that while it was almost 30 days it was not actually 30 days since the purchase.

Aug

Posted by Anonymous

on 8/14/20 at 11:10PM

I receive Social Security Disability and Medicare/ via United Healthcare.
One of the perks of signing up with United Healthcare is an OTC card to buy medical supplies, BUT ONLY FROM WALGREENS. THE PRODUCT LABELS OTC OVERPRICED X2, X3, X4 or more when compared to semilar products @ Walmart or Target. Because of my disability I don't drive much or go to stores much.
I had about $470 on My OTC card. The cause of covid-19 and my pre-existing conditions I decided to try to spend the $470 up so I will be ready for the 2nd wave of Covid & not have to come out for things I knew I needed. The prices on the shelf, do not always correspond with the price that scans at the register. After the cashier scanned everything the total was $608.45. by the time I finish walking through the store trying to read the prices compare items I was totally exhausted. Glasses fogged up because I have to wear the face mask which is okay. I need to wear the face mask. My daughter-in-law was being very patient with me and I did not want to hold her up trying to figure out what I did not need as much @ the register. So I decided to pay the overage with my Discover Card and figure out what I didn't need as much when I got home and return the other things. I got 2 Oximeters, I got 2 wrist blood pressure meters, 1 heating pad, 1 nasal inhaler, 1 massager etc. I eventually mustered up enough energy to go over my receipt, My son took me to a different Walgreens (closer to where I live) to return the items so I can get a credit on to my Discover credit card. When I tried to return some items to be able to get a CREDIT on my Discover card the cashier said that no matter what I returned the credit would go to the WALGREENS' OTC CARD, NOT TO MY DISCOVER CREDIT CARD. She tried with 2 items TO PROVE TO ME THAT IS THEIR STORE POLICY... I AM ON A FIXED INCOME AND CANNOT AFFORD TO PAY $89.99 FOR A WRIST BLOOD PRESSURE METER.
I CONTACTED DISCOVER CREDIT CARD CUSTOMER SERVICE, THEY HAVE STARTED AN INVESTIGATION. WHILE THE INVESTIGATION IS GOING ON THEY HAVE MADE A PROVISIONAL CREDIT TO MY ACCOUNT FOR THE $125.00. I WILL NEVER PURCHASE ANYTHING OVER $5 FROM WALGREENS WITHOUT MY DISCOVER CARD FROM NOW ON.

Aug

Posted by Anonymous

on 8/13/20 at 4:49PM

I purchased a item for another person who broke th seal iof a personal item i tried to return withon 20 mins of purchasing and they refused to help me now im stuck with it and it was unused the store is really a rip off if u ask me Ive never heatd of not taking stuff back. With recipt where is the satisfaction guarantee

Aug

Posted by Ran out of gas

on 8/2/20 at 5:18AM

I had bought a couple of bottles of water because they were two for $3 at a Walgreens on the other side of town I attempted to return one of the bottles of water that was unopened on the other side of town because I needed some gas the purchase was made on my card and with my Walgreens card which they were able to look up but was denied a refund by the manager because she said it was purchased at another store and then I would have to go to that store to get a refund it was a dollar fifty for the bottle of water which she could easily could have override but instead refuse my refund I had explained the situation that I needed some gas money and she still refused it there is nowhere in the return policy that stated that refund had to be made at the exact store they were purchased at. my experience was terrible and I probably will not be shopping at Walgreens ever again nor will I recommend it because they were unable to work with me a simple return that could have easily been totally not understanding at all, nor willing to be helpful in an emergency situation

Jul

Posted by Bbymutha

on 7/14/20 at 11:01PM

I have been long time customer of Walgreens, am balance reward member. I spend thousands of dollars on items for myself and my three children each year. I recently spent over 400 dollars on various items, paid IN CASH. Returned the next day to return 4 items, with receipt, and was told I could only recieve a store credit. The Very large And unhelpful male cashier made NO ATTEMPT to resolve issue, even when I agreed to accept half of the return amount in credit. I am disgusted and the look in his dead eyes will haunt me tonight in my sleep. Ish. This is the location on Blake Road, Hopkins MN I will never shop here again

Jun

Posted by Chrisking0325

on 6/25/20 at 3:35PM

I've returned some items that I already had, and couldn't find well over a week ago. The return STILL has not been posted. Did I just get robbed?

May

Posted by Elias88

on 5/20/20 at 8:59AM

I'm in Southern Illinois. Bought a Amope Pedi Perfect and some extra rollers for it the other day at walgreens, ended up being 70 dollars which I thought was strange, but I wanted to have a foot care day. Got home and looked at it online, same model is being sold for 14.99 and they have a 24.99 version that includes the extra rollers and foot masks, so naturally I took it back. The manager processing my return even commented how expensive it was and that she couldn't believe it was that much. Since I had my original receipt they said my refund will be returned to my card within a day or two so be aware that 1. walgreens is overpriced, more than what I thought and 2. you're not getting your money back instantly unless you did cash.

May

Posted by U lose

on 5/6/20 at 5:55AM

No where does it say they wont return pre paid phones, it says pre paid cards. I didn't even active the damn thing and the manger was very rude chris at henderson. When the lady told me when I bought it if it didn't work for me I could bring it back. I walked the whole way there to get treated that way. They lost my business.

Apr

Posted by Anonymous

on 4/29/20 at 9:01AM

I tried to return replacement toothbrush's for my electric toothbrush.(picked the wrong ones) I realized as soon as I got home wrong ones. When I returned to store I was told due to Covid no returns accepted. I honestly didn't know no stores are taking returns. I hope I will be able to get right ones or my money(31.99) back soon.

Apr

Posted by Walgreenssucks

on 4/17/20 at 10:39AM

Bought some medicine at walgreens dont have rewards card so the cashier said he had one . Didnt end up using both medicines went to go return one with receipt walgreens said u needed the rewards card number I said I dont have it your cashier punched it in so no return this is some bull...

Apr

Posted by customer 6025 Shenandoah Ln N, P

on 4/15/20 at 5:02PM

Just today i tried to watch batteries my wife purchased on Saturday April 11 2020. she was assured if they were the wrong size she could return them. Just now 6025 Shenandoah Ln N, Plymouth, MN 55446 the evening manager said that COULDN'T HAPPEN here inferring that I or my wife was a lying. this is "in place due to covid-19" policies for weeks. Walgreens is using this as a excuse for not returning. the package wasn't open and i had the receipt. She said maybe we could return them after this - more than 30 days out i'm sure... BEWARE Walgreens is not standing by this site policy!!!!

Mar

Posted by hmccord43

on 3/23/20 at 2:54PM

yesterday i bought to boxes of hair dye and only ended up using one. i didn't like the color so i wanted to refund the box i didn't use and get a different color. They thing is i lost the reciept, but i used my rewards card. will they still let me trade out the box if i don't have my reciept?

Mar

Posted by fred

on 3/18/20 at 7:49PM

Bought an 6" elastic bandage form walgreens on wicks and main street, billings, mt.

all three of the clips that hold the bandage in place broke within seconds of being put on. I return for a refund. The clerk and the manage both refused to give me a refund because I did not have a receipt. The clerk ask me if i wanted a receipt and I told her " no". Both, the clerk and manger refused to refund my money, within an hour of purchase. The package is clearly marked walgreens and has 100% satisfaction guaranteed.could have rerun my debit card to get a receipt...

I know that the store could seen the receipt if the idiots would have entered me debit card ad the counter. what jerks these people are!!! must be zombie...

Mar

Posted by Logical

on 3/9/20 at 6:38AM

It taking 3-5 days for a refund credit to post to your debit card /credit card account is not uncommon. I work in banking and it's generally how long it takes because of the pos systems used by most companies. If it hits your account before 3 days, wonderful, but it's just not the norm. Rule of thumb, if you aren't sure if the product is correct and you may need to "immediately" have your money back for a replacement, use cash and keep your receipt.

Mar

Posted by MariahA

on 3/4/20 at 5:38PM

I tried to return some Valentine's Day pencils to Walgreen's WITH a receipt today. The Manager said since they were a holiday item no refunds or exchanges could be made. There is no mention of a holiday item exception on the website.

Feb

Posted by Don’t worry

on 2/27/20 at 7:26PM

Why can't my Walgreens gift card be used to purchase cigarettes? My rewards account data was my receipt and this is what they issued me. It should be used as cash since it's how I even received the original item. Someone should file a lawsuit against Walgreens

Jan

Posted by Christian

on 1/30/20 at 2:16PM

Hopefully this helps someone, just talked to Walgreens' online customer service & they told me it takes around 3-5 days for a refund to post to a bank account.

Dec

Posted by RBLIVEN4

on 12/14/19 at 6:13AM

Well, Walgreens Did It To Me Again!!! I Had To Return An Item Because It Was Wrong For My Use. The Cashier "returned" My Amount Paid Back To My Debit Card With My Back. However, It Will Not Be In My Checking Account For Three Days! This Is Disgusting! I Will Never Buy Anymore Products At Walgreens Again! My Purchase Posted Same Day, But My Returned Items - Three Days!! Walgreens Is Only One That Takes That Long To Post A Return To My Checking Account - Three Days Or Longer! I Needed To Get Clear Fiber And Walgreens Did Not Carry It! Now I Have To Wait Until It Goes Back Onto My Checking Account Before I Can Get Something That Is Needed Per My Doctor's Orders! Great!!!!

Oct

Posted by Rae

on 10/8/19 at 10:38AM

Walgreens is not able to accept refunds on phone cards and/or gift cards. It's a store policy and they can not override it in anyway shape or form. If they knew how to do their job, they would direct you to a customer service number for you to call to get that situated. If you are returning an item and you originally redeemed points on the transaction they have to give you the amount of points you used on a walgreens gift card or it can be exchanged for something else. They cannot give you back 'free money' that wasn't yours in the first place. The store is also not able to refund any medication that was bought behind the pharmacy, but you can return prescriptions. Walgreens can look up your translations within the last 30 days if you bought something with your rewards card! It has to be at the same location and like I said, within 30 days of the original purchase. Hope this helps everyone out.

Oct

Posted by Anonymous

on 10/7/19 at 9:16AM

Walgreen's return policy says an "immediate" credit will be applied but it has not. How long does it take for the refund to be applied to my debit card?

Oct

Posted by Anonymous

on 10/1/19 at 5:22PM

I attempted to return an oximeter that I had purchased 35 days ago to be exact it was unused, I had a receipt and I forgot to return due to my fathers death I have been a little off. Manager rubbed his belly while telling me the return policy was located at the exit door and they only took merchandise within 30 days. Unpleasant and unreasonable.

Sep

Posted by J. King

on 9/8/19 at 9:03AM

I just attempted to return an iPhone charger at a different Walgreens! It's the store closest to me and I purchased the product when my dad was in the hospital. I had original receipt and the item is unopened. I was told to take it to the one I purchased it from because they couldn't scan the receipt. How inconvenient!!!

Aug

Posted by Stacy

on 8/30/19 at 6:50PM

Can I return an opened ink cartridge? It is not working.

Aug

Posted by Linda

on 8/16/19 at 7:22AM

A Google gift card was brought from Walgreens store and sent to me but the code can't be redeemed .what can I do ?

Jul

Posted by Arizona

on 7/7/19 at 7:03PM

I bought a walker for my mom and she ended up not needing it. I returned it after the 30 days. I was told I could get store credit. As she handed it to me she said it could not be used on alcohol, tobacco or the pharmacy. Why not? Store credit?

Jun

Posted by TK

on 6/21/19 at 8:22AM

I ordered some items online and I was charged the amount but did not receive the items nor a refund. I called several times to get the situation rectified but they were unable to help. They get to keep my money and now I get nothing in return. How wonderful.

Jun

Posted by Anonymous

on 6/1/19 at 12:14PM

I asked for Sudafed 12 hour. The pharmacist showed me a red box and I said that was the correct Sudafed. When I got home I noticed that the pharmacist sold me the wrong Sudafed. Within 24 hours I stopped by the exchange the product for the correct Sudafed. I was told tough as they can not exchange for the correct product even though their pharmacist was the one that threw the wrong product in the bag. My mistake but they sure were not very helpful or understanding.

May

Posted by AlFree

on 5/27/19 at 9:12PM

I have an item I purchased on 5/25/2019. It does not fit. I was not given a receipt by the cashier.

May

Posted by Jason

on 5/26/19 at 4:39AM

I had an employee sell me a Google play prepaid card for 120.00 that they assured me could be redeemed on play and used as credit on Google pay. Come to find this employee was wrong and now your telling me I can't have a refund even though your employee is at fault ?

Apr

Posted by Orchid1983

on 4/25/19 at 12:45PM

How many days does it take for store return refund to appear on your debit card?

Apr

Posted by Anonymous

on 4/14/19 at 5:52PM

I'm supposed to get a refund on two $500.00 gift cards that I bough at one of the Walgreens stores, is been a month and I have not seeing my money yet, trying to contact Walgreens personal nobody seeing can help me out to get my money back, can you help me out to get my money back?

Mar

Posted by Brian

on 3/23/19 at 10:34AM

This is what I don't understand once so ever is how a store can deny you a return when you have the original purchase receipt the item has been unopened it does not fall within any of the other restrictions for return stated in the return policy. And the denial was because the Walgreens rewards number doesn't match the one used to purchase the item. A friend of mine ran to the store to purchase the item for me I have no idea what number to use because it wasn't theirs and I couldn't get ahold of him at the time. But nowhere in the return policy doesn't say anything about a Rewards membership account having to match or anything about a Rewards membership at all

Mar

Posted by KY grandma

on 3/13/19 at 7:53AM

What is walgreens policy for exchange without receipt?

Mar

Posted by Godless

on 3/11/19 at 1:56AM

Everyone in this comments section is so whiny. Calm down.

Feb

Posted by Marina

on 2/22/19 at 9:36PM

I think it's pretty messed up that I buy somthimg at Walgreens it wen it's defective they won't do nothing. I spend good money at Walgreens an I get dumped on like this it's rediculous I purchased a compound w wart remover freeze off well the stupi thing sprays every where but on the qtip

Dec

Posted by Anonymous

on 12/29/18 at 1:51PM

Why doesn't Walgreens handle returns without receipts like other stores. If I use a credit card and return an item they look it up and give me my full refund. Which makes it simpler for all involved.

Dec

Posted by Anonymous

on 12/20/18 at 9:20AM

I went to Benton harbor Walgreens yesterday, to return some items. The total was $9.68. it was under ten bucks so the cashier told me said your lucky if it was over ten I would have had to show I'd. Ummmm, no I don't, cause I produced a receipt. The lady was playing games, and harrassing me plain and simple. So I'm going to see if anyone can please comment on this matter. I know for a fact I was right and she was just plain harrassing a Walgreens customer.

Dec

Posted by Caller unknown

on 12/19/18 at 8:50PM

I bought a phone a around 4 this evening and discovered it wouldn't charge tried to return at about 6:30 with the receipt.and was told that it had been returned already. But there's no record of the transaction being returned. What do I do now

Dec

Posted by [email protected]

on 12/17/18 at 7:13PM

I had Emailed you about an hour or so ago,and I said that the Conair Heating Lather/Gel machine was bought over a year ago.,however it was only on 21 Aug 2018. I am still,however,faced with the NON HEATING of the lather...even after checking all of the instructions..Would you please let me know what my options are..Again,Thank you

Dec

Posted by Paulina503

on 12/11/18 at 8:59PM

I had purchased a wrist support at Walgreens on sunnyview in Salem or about 2 weeks ago for my grandma it didn't fit her small wrist so I went back to Walgreens to get her the right one I had misplaced the receipt & I didn't want my money back just in store credit the manager Mr Ernie D there was very rude to me & unprofessional he treated me like I was a thief he said no i can't do a refund on the item because you don't have a receipt & I know this is more than 30 days I didn't even argue with Mr Ernie D I just left very disappointed they just lost a customer

Dec

Posted by Anonymous

on 12/2/18 at 10:12AM

Bought 2 bottles of wine at South Beach location. Opened one and tasted like it may of been improperly stored. Tried to exchange second bottle but was told no return or exchange on wine

Nov

Posted by Ummmmmmm

on 11/4/18 at 10:28PM

I purchased 2 items. I returned those 2 items but ended up doing an exchange. Walgreens actually owed me .01. Lucky me. I got that on a gift card. Ok. So I have the receipt from original purchase. I have the new return/exchange receipt as well. I go in to return 1 of the new items I got from the exchange. Still within 30 days. Item is perfect. Both receipts. The MANAGER told me she couldn't refund me or even give me store credit because "YOU DIDNT PAY FOR IT MA'M...YOU DID AN EXCHANGE!" I couldn't even get mad because I was just laughing at how ridiculous this "Manager" was and her reasoning. She would just get louder and louder tapping her Long chipped nail on my receipt like that would make me realize she was correct and I had used my pretend money. I asked for my 2 receipts and item back. She cocked her head and stared at me like I had an attitude problem as she held my item up and away at chest level in her hand like she wasn't even giving it back at that point. After firmly asking again. She just put it in my face and again Just stared at me. But I did learn one thing today...anyone can work at Walgreens and it obviously doesn't take much to be a manager. Wayne Memorial/Goldsboro NC

Oct

Posted by URAPIG

on 10/1/18 at 9:06AM

I returned a Funko POP figure I had purchased. It was brand new and I returned it with a receipt. I paid with my debit card over two weeks ago but they would not refund me cash. The only store I've ever shopped at that does this. I think Walgreens does this to discourage returns. It has been five days and still no refund on my debit card. Amazing, takes them two seconds to take the money from your card but forever to refund it. Also, why does Walgreens hire such corn fed looking women? They appear to be angry at the world because they have to work. Today's youth is lazy and doesn't know the meaning of "hard work". Try asking for an item that is empty on the shelf and you get the famous "All we have is out". Typical lazy answer from a lazy person.

Jun

Posted by Me +

on 6/1/18 at 11:37AM

WARNING! Walgreen return policy: when return you will be asked for valid photo ID.

Instead they asked full first name, last name, full address and phone number. Everything laud and spelled. in present long line customers. Brockton, MA.

Apr

Posted by Anonymous

on 4/22/18 at 5:50PM

I was gifted two pairs of sandals that were a size too small. I had no receipt (it was a gift) and just wanted to exchange for the same sandals (they had the exact same ones) one size larger. They would not do this. The shoes I brought were never worn and in perfect condition. This was at the Curlew Rd and US l9 location. They are nuts. Why wouldn't they do this even though their policy states otherwise??

Apr

Posted by Bye Walgreens

on 4/12/18 at 12:06PM

I picked up a prescription submitted from my allergist which was a new inhaler brand. when I opened it, it didn't seem like the correct category of inhalers. So I contacted my allergist for an explanation and we discussed an alternative. She submitted the preferred prescription the next day, but when I tried to exchange the medicine that cost over $100, Walgreens wouldn't allow it as per their policy. Now I'm stuck with a very expensive medicine that I can't use. I've been meaning to switch Pharmacies anyway, so this is the perfect opportunity.

Mar

Posted by Michele C.

on 3/19/18 at 9:55PM

I wanted to return cosmetics after 30 days. Purchases from 11-15-17 thru 1-12-18. Only 2 items were opened to test. I was polite,well dressed,all items were brand new condition neatly organized with proper receipts. Around $40.00 worth, all I asked for was store credit. The shift leader wouldn't even consider it. Although I was not rude in any way he said "Sorry I can't help you. Have a nice day anyway!" Just to insult me. Instead of his REAL name he had the name of "Butters" on his name tag. A "South Park" cartoon Character. Does That tell you anything? YES it technically is my fault, but almost EVERY other retailer offers better terms for refunds. I WAS in that store a month ago, but the "return system" was offline. I see other reviews mentioning this. It also DOES say credit can be given after 30 days. So why was I turned away with no consideration AT ALL???

Mar

Posted by DearAngryCustomers_

on 3/18/18 at 10:32PM

Walgreens is not as bad as most of these people claim it is. Alot of these comments have me shaking my head in disappointment because it's the customers fault. It is common sense that you can't return an item after 30 days almost all stores have that policy!!! Come on people, use your brains...you're supposed to be adults. Walgreens even goes out of their way to give you an in-store gift card if you don't have a receipt, which is also another policy they have that you NEED a receipt...which is also common sense! Just because you don't need something or bought the wrong item doesn't mean you can bad mouth Walgreens due to YOUR OWN MISTAKES. If you don't already know when you're returning something that you NEED a receipt and it cannot be after 30 days, please educate yourself so you can avoid these situations.

Jan

Posted by Jo

on 1/23/18 at 8:19PM

Just tried to return item to Walgreens
Purchased 12-23-17
Made sure I got it back tonight before they closed
Manager came running towards d the door, " were closing!" I saw d good I just need a o return one item
So the girl behind counter says " nope! I'm s been 31 days" and proceeds to turn around nd and read a return store please look cute off the wall"
Wouldn't you think these two very young ladies would of appreciate their local customer and their jobs?
Next time I will just buy it for of amazon prime. I'm tired of looking stoning to the news say internet is taking out store fronts
There's a reason and this is one of them. There isn't any chance stoker service at Walgreens

Jan

Posted by jbow6652

on 1/10/18 at 9:51AM

Had a faulty men's groomer/trimmer product. Returned it to the store with the receipt but because I was two days past their 30 day return policy (due to me having the flu) they did not refund the cost ($43) to my debit card but put it on a Walgreens 'credit' card, kind of like a gift card. Should the Walgreen's staff have returned the cost to my debit card because the product was faulty? I'm not sure of my consumer rights here. So, anyway, I went online to check out other groomer/trimmers but the choice was more limited than in the store, so I found other products that I could purchase online because they weren't available in any store within a 25 mile radius of my home. Now, here's the thing I think people need to be aware of. The Walgreens 'credit' card they gave me, cannot be used for online purchases!!!! So, I called the helpline and they told me I could take a note of my product choices and get the staff in the store to put the online order through and I could pay with this card at the register. Great! I thought. It was not so great when I ended up spending an hour with them, trying to get it to work on the system. In the end, they gave up and told me to come back another time. So, I called the helpline again but was cut-off. Then I tried the online chat. Did not respond to me the first time, with me, typing "hello" several times, hoping for a response. Second attempt at online chat, I got a response. The Walgreens' employee told me the online ordering system for stores was down and wouldn't be available for 3-4 days. I should try then. Ridiculous for a big company like this to operate this way. I don't hold out much hope that their policies will change to assist consumers in the future despite giving them feedback asked for on a survey. I would highly recommend staying away from Walgreens stores and Walgreens.com to save yourselves future hassles such as this.

Jan

Posted by Just returning

on 1/5/18 at 10:27PM

I went to return an item at the Walgreens off Wilshire/Western station and I didn't have the receipt and I was told I couldn't return it without the receipt nor could I get store for lesser value sounds like the manager was making his own rules

Jan

Posted by Lisa K

on 1/5/18 at 5:42PM

I tried to return an item today, in the box, not opened with receipt. The receipt was dated 12/2/17 and today is 1/5/18. I could not get to Walgreens because there was a blizzard and the store was closed for days, the Manager told me that I could not return or exchange for store credit. The item is $10 and is still selling in the store as of today. I use Walgreens for all my family's prescriptions and as my go-to place to shop for cosmetics, etc. I will not be using them anymore.

Jan

Posted by Marie

on 1/5/18 at 4:58PM

Del City, OK Walgreens....Purchased a $50 Taco Bell gift card for my son-in-law's birthday 12-15. He tried to use it a few days later and it was declined, they told him it was never activated. I took it back and asked if they could activate it, and they would not do anything.I called Taco Bell, they said it never had money put on it. I called Walgreens, they told me to get the electronic journal and send that. It is now 3 weeks, and they are "investigating" it, and I am out $50! This is a bunch of BS!! They have all the information, they could at least give me an activated card while they work out their problems!! I will never buy gift cards at Walgreens again!!

Jan

Posted by Hockey 22

on 1/1/18 at 2:44PM

Went to Marshfield Ma Walgreens to return some Milax i had bought. It did not work at all for my daughter. I had the product and the receipt. There was some problem with the scanner it would not let them scan the receipt. The boy Ryan was his name was awesome he said it dosen't seem to be working i will get my assistant manager. She came up and said its not working so you are just going to have to keep the product, I said I have the slip its been less than 30 days I want my money back. She said there is nothing I can do. I said that makes no sense at all I have every thing. She said you can come in and talk to Manager tomorrow . I said I have been here for 15 minutes your in the wrong. I just want my money back. She said I can not give to you. I said I work at a supermarket and when a customer comes in with a receipt and the product we give them there money back. I dont think I will ever shop in your store again/ It was embarrassing standing there and she kept on saying I don't know what you want me to do. I want something done about this. I am so disappointed with your company. You don't make people who shop in your store feel like this. I did nothing wrong your assistant Manager did.

Nov

Posted by Bbw

on 11/20/17 at 11:25PM

"I dont need it" I bought the wrong color, I lost my receipt....this is a customer problem not walgreens responsibility. If u have proof of purchase and return according to policy theres no problem. Other retailers are very picky about returns and good luck returning items any other place without a receipt. Walgreens offers a gift card for returns without receipts, try that at walmart or cvs!! Take some responsibility as customers and get ur acts together jeez. Theft and dishonesty is rampant and unfortunately this affects retail prices and return policies for all retailers.

Nov

Posted by Employee

on 11/19/17 at 3:46PM

For those confused about points and store credit, if you dont have a receipt and did not use your walgreens card or if it was purchased over 30days ago then you get store credit. Also if they said they checked their system it only shows for their particular store so if you bought it at another store then it wont show up and they really are not supposed to take it because of the high rate of scams going around. Points are tricky though in that if it were a $20 item and you used $5 worth of points then you get $5 on a store credit and $15 of your actual money back. But if you bought a $5 item and used $20 in points on your original transaction then you get a $5 store credit. Points are essentially free store credit that walgreens gave you to spend back in the stores so its not all of your actual money being spent. So if you use that store credit and make a return youre only going to get store credit back.

Oct

Posted by Kharrison

on 10/17/17 at 12:51PM

I was the victim of an internet scam involving gift cards from iTunes. I was given a list of things and documents to submit to get a refund. I have been chasing down Walgreens daily. The consumer relations departments have no idea what's going on nor will they refer you to the next chain of command. Chiquita is condescending and rude and the others that I've dealt with just sound bored with your dilemma. I am out $500 that was supposed to go towards rent for a supposed partnership with AirBnB. Walgreens is quick to take your money but slow to return it or even give you a ballpark timeframe as to when you can expect resolution.

Oct

Posted by Fisrant

on 10/16/17 at 2:10PM

I returned an item to the Monroe,la store with the original receipt and was told I'm not going to keep giving y'all cash when you return stuff. Cash was he got of payment that was tendered at the time of sale 600s worth of merchandise bought b my mother who suffers from depensia alzehimers . I had already told this rude manager that I had a couple more things to bring back and the reason. I haven't been in that particular store in quite some time because if the rude and aggressive Manor in which she treats the customers

Oct

Posted by Erin

on 10/4/17 at 6:49PM

I went to return some merchandise today that was over 30 days. The manager said it was about $80 worth of product but there was nothing she could do for me. What? I don't understand why they couldn't give sale price like other stores do. Just another reason I no longer shop there.

Oct

Posted by Mark

on 10/1/17 at 11:17AM

They have to be the only store that won't take something back after 30 days. Ridiculous! I will go out of my way to NOT SHOP HERE anymore

Sep

Posted by Anonymous

on 9/18/17 at 6:24PM

I went to return 2 items without a receipt. A guy came took the 2 items. And went to check his system. He didn't ask for anything but that he had to check his inventory. I went to the back room and came back with an inventory list stating his store or the whole district has not sold them items in the last day or months.i asked if wanted to take my ID or know the price I purchased it for. He stated he was not able to take the items back or give me and credit or exchanges. He basically accused me of trying to steal a couple dollars of merchandise so I can be humilated for stealing?!!!! I was so embarassed. I donated stuff bought from Walgreens all the time. Never will I ever have someone look at me and my race (Asian) and assume I stole something. My 2nd time there and I will never shop there agaun! Location: East Wash Ave. Walgreens in Madison, WI Associate: Jacob

Sep

Posted by Anonymous

on 9/4/17 at 9:11AM

Can a liquor item be returned to Walgreens? I have the receipt and it was brought 3days back.

Aug

Posted by countesspowers12

on 8/14/17 at 9:49AM

Well, I had to return 2 adhesive bandages that my mother did not need. She didn't have the original receipt (she threw it away). She asked if I would return them for her, telling Mr a store credit would be fine. So I went in to my local Walgreen's and the cashier had to contact the manager on duty because I did not have the receipt. He came up, I explained my situation, and without a word spoken to me, he grabbed both bandages (still I'm original packaging) and went to the back office. I asked Tue cashier what was up, and she said that they have to check their system to make sure these items were sold in that particular store. They've had to update their policy due to people scamming them, stealing produce to receive giftcards, etc... I truly felt like they were targeting me as a scammer and because the manager didn't explain what he was doing, and what the cashier told me, I became uncomfortable. After 5 minutes or so, the manager came back to the register with a printed report, and he then told me that he had to check the price the bandages. So in the end, I received a shopping $10 on a gift card, but was made to feel uncomfortable and like I was being targeted as a their! Moral of the story, kids: KEEP YOUR RECEIPT!!!!!

Jul

Posted by Concern Constumer

on 7/17/17 at 10:29AM

I brought a greensdot (moneypak) from Walgreens on Thursday of last week to pay a bill through PayPal. When I went to register my card it said on the website that it doesn't do PayPal anymore. I'm like what in the world and I have a bill do. So, I went back to Walgreens to get my money back and the sales persona said I had to call the number that's on the card mind you I looked at the card for a number and didn't see one to call. I asked could I get my money back he said the same thing instead of getting a manger for me. I need my money back so I can pay my bills I work to hard for my money. I need answe ASAP

Jul

Posted by Anonymous

on 7/16/17 at 8:58PM

Horrible service at the Walgreens in Inglewood. It's ridiculous the policies change per city you visit. Will Tomas needs better training and I expect better from a manager. Ridiculous

Jun

Posted by Smart Girl not a dummy like SMDH

on 6/18/17 at 3:54PM

In response to the ignorant person using smdh as their user ID...FYI.....there are those of us who do not posses a rewards card for Walgreens and pay with cash. Ever think of that idiot. We are all Shaking OUR Damn Heads at you fool.

Jun

Posted by Olly79

on 6/16/17 at 7:19AM

How does it work when you return something you got points for, but already spent the points? Do they just out me in the negative or do they deduct it from my refund?

May

Posted by Miss fox

on 5/3/17 at 2:33PM

Tried to return foundation and powder that was all wrong for me color wise. Purchased it 3 days prior and had receipt. They said store policy changed and makeoup can no longer be open to exchange or return. Disappointed. If you had this policy for so long that you could you might want to make it policy to say that if the purchaser opens it that they wil not be able to return it. Thank you.

Mar

Posted by Chuck

on 3/19/17 at 12:27PM

On a Saturday, my mother purchased a carton of cigarettes. Because she is somewhat blind, she failed to notice that the clerk gave her regular cigarettes and not the 100s she asked for. The next day, I went to exchange them and was told by the manager that is against the law, even if an employee made the error. Could you please cite this law in Florida that states that is so. I've lived here 39 years and have never heard of it.

Mar

Posted by Preschool Teacher

on 3/16/17 at 12:06PM

I am a preschool teacher. One of my parents bought 4 packages of twizzlers for our St Patrick's day party. They did not get the rainbow kind like we needed. They left the receipt in the bag so i went to Walgreens to exchange them but they didn't have what we needed. So I asked for a refund. The sale lady refund them for me but did not bother to tell me that the money would go back on the account it was paid for. So now i cant take the money and go buy the kind we needed. So I let my parents know so they could make sure the money was back in their account and I spent my own money to buy what we needed. If she would have told me what she was doing before she did it I could at least swap it for something else for our party so that our parents didn't have to go back to the store again. She was the only one up front working and 4 people were in line and 2 people were needing help at the photo counter.

Mar

Posted by Dania

on 3/10/17 at 8:22PM

Hi , today I wheat to my local walgreen to buy some Duo eyelash glue when I got home and opened the package it was empty

Feb

Posted by Susan

on 2/15/17 at 4:48PM

Question - If I made a purchase at one Walgreen's am I able to return it at another location?

Feb

Posted by L.Q.

on 2/15/17 at 11:29AM

Great!, bought some things and after running a few more errands I finally get home. When I unpack the things I bought at Walgreens I notice I'm missing an item. Checked my receipt and I paid for it. Called the store and after leaving me on hold for a while, they told me there was nothing there and that if I decided to claim it, I needed to bring my receipt and talk to a manager. The item cost less than $4 and errors can happen, but this stinks! I mean, it may have cost $1, but it's still money I spent. Is it wrong to think that I shouldn't claim this because it has no greater value??

Feb

Posted by Komal singh

on 2/8/17 at 12:03AM

As an ex employee of the company it's embarrassing when other managers try to lie about the policy as I stood in line to make a purchase at 42&7 I overheard a customer trying to make a return without the receipt the manager told the customer he cannot return the product because he felt the rite to not do the return the customer showed him the return policy and he told the customer that's the policy for when you have a receipt not when you steal it I so which that customer had recorded him because Walgreens would have been paying a heavy fine for accusing customers..

Feb

Posted by Rosold

on 2/6/17 at 6:43PM

Apparently now they're 30 day return policy also is time of day sensitive as well. SO- if you purchase an item at noon, then try to return at 1pm on the 30th day, you will be offered store credit only. SHOW ME THAT POLICY IN WRITING WALGREENS!!! AND A MANAGER THAT SAID SHE HAD NO ABILITY TO OVERRIDE THE SYSTEM. YEP, NOT A SINGLE PERSON BELIEVES YOU! Not that time of purchase should even be included in refund eligibility - but I was within the same hour of the original purchase!! Another lost customer.

Jan

Posted by BigAl33

on 1/28/17 at 7:11PM

I purchased a itunes gift card today I lost it but still retain the receipt. I called apple they told me that I cannot receive credit for the card because I bought it from Walgreens and under their terms. I've have not used it because I lost it. telling the truth can Walgreens help me? I have the receipt can I receive refund it was a 25 dollar gift card or is that not refundable like Apple support told me?

Dec

Posted by Why Today1

on 12/27/16 at 9:04PM

Will Walgreens take back sd cards? I purchased the wrong size.

Dec

Posted by Antique

on 12/23/16 at 4:58AM

West Monroe, Louisiana
Yes, Walgreens return policy is very negitive. I purchased an item for $18.86. The refund value is $16.99. Go figure that one out. I will not go back to Walgreens. I learned my lesson.

Dec

Posted by Rhiannon Jaramillo

on 12/21/16 at 8:13AM

Ok so I need to return an item I bought about 10 days ago because I really need the money for more important things. I did not think I would be returning this item though so I ripped up the receipt and tossed it. Surprisingly enough I found every last peice of it and taped this receipt back together perfectly. Will they accept my taped up receipt and do the return?

Nov

Posted by NG

on 11/27/16 at 5:45AM

Bought a sitz bath from Walgreens never got to use it that same day because the water bag leaked. Took it back to the store the next day with my original receipt for a refund but was told I can only get store credit because I used my rewards card during the purchase. I told the young lady I dont want store credit I want my money back. She called the manager on the phone and the manager told her to say my only option was store credit. I asked to see the manager and I was told she can see me in 20 minutes. I immediately retrieved my receipt back from the clerk and left the store to call the corporate office. They acknowledged that I should have received a refund with my Original receipt the next day and they will contact the store to make sure I do get it. The policy is on the back of all the receipts. No where does it say if you use a rewards credit you can only return an item and get store credit. So disappointed!

Nov

Posted by Larry Parker

on 11/22/16 at 6:47AM

Worst Store, Employees and Corporate Office... I'll never spend another dime at any of their locations

Nov

Posted by Anonymous

on 11/22/16 at 6:42AM

This is by far the worst company to deal with, i went to and purchased a gift card, service was horrible and employees were not knowledgeable about products. So got home and had the cards a few days and i tried to return them for a return and the manager was very unprofessional and didnt help with the matter. So Ive been calling corporate and their just as incompetent as their stores...my money hasnt been refunded yet and its three months so far.After that, i will shop at any Walgreens

Oct

Posted by DAIL

on 10/30/16 at 8:21AM

My favorite Walgreens would not let me get a refund or exchange product. Yes i misplaced my receipt but i used my debit card and rewards card with it. It is a blood pressure monitor. Just disappointed.

Sep

Posted by Anonymous

on 9/21/16 at 2:49PM

Why did the cashier refuse to let me exchange a 12 pack of beer? I bought the wrong kind and returned to the store within 30 seconds.

Sep

Posted by Smdh

on 9/13/16 at 8:05PM

Do you people really think managers "pretend" to look up sales from the rewards phone number? You have got to be kidding me. Ok, first you come in with something that could have been bought ANYWHERE and you have no receipt then you are asked did you buy it at this location within the last 30 days? The answer is yes or that your moms, uncles,dad bought it here.... ok... Go ahead and put in your rewards number for a sale look up. NO TRANSACTION FOUND AT THIS LOCATION IN THE LAST 30 DAYS. It means that you did NOT buy that item here in the last 30 days using that rewards number! That is no ones fault but your own. So take it back to the walmart or wherever you originally bought it from and forgot about that part and stop crying on here acting like managers are "pretending" to look sales up. Obviously, if you can produce a rewards number that has that sale on it there is NO REASON TO THINK YOU STOLE IT! Good grief! It's just a huge conspiracy right? I guarantee if you test it out and you go into a Walgreens and you buy something using your rewards card, go back in 2,5,8,12 or 29 days later without the receipt, they will find your transaction using that same rewards card number that you used to buy it and they will give you your return. it's not walgreens, it's the dumb people that think they can just return anything anywhere no matter where or when they bought it or stole it. Get it together peoplr.

Sep

Posted by SuthernBelle

on 9/12/16 at 3:55PM

Bonniebes,
As a Walgreens employee, I can tell you with 100% certainty that the return/exchange issues you're having are due to lack of training. Clerks not only have the ability to correct the purchase item price to match the return item, but are OBLIGATED to do so! Also, if a BOGO item has only one remaining, the clerk MUST correct the single item to match the value of the sale.
The next time you have a return, ask for the manager on duty.
I'm sorry you've had so much trouble, but I hope this helps in the future!

Aug

Posted by bonniebes

on 8/2/16 at 12:52PM

Walgreens--or at least my local one--does not understand the concept of an "even exchange." I wanted to exchange an item for the identical item in a different shade. I had bought the item on sale. They wanted to charge me the difference in price because it was no longer on sale. ??? Also, on BOGO 1/2 off, if you need to exchange one, you'll need to take back both items, only to buy one of them right back because of the "return value" printed on the receipt. Otherwise you will lose money in the exchange.

This is very unfortunate because I much prefer my local Walgreens to my local CVS, but their inability to deal with exchanges in a common sense way is making me rethink the issue.

Apr

Posted by Anonymous

on 4/7/16 at 7:33PM

I hate this place. Thought it was ok at first until i had to return something i didnt emd up needing and i didnt have a receipt. Came in and the chick at the register tried looking it it up with my phone number and said nothing was bought within thirty days, thats crap because i bought it about 3 weeks ago. I know their tricks , i worked at a drugstore before and she probably played it off cuz she probably thought i stole it for some reason . So then i asked for a manager. And the guy that came up was very unproffesional. His pants were below his ass and his shirt rode up his back. He did not help me at all, he kind of just stood there and mumbled about the policy. Then he went back for a few minutes and came back saying that he checked their stock inventory and that it said the product had not been bought for 3 months. Thats crap. You guys obviously cant track any of your products and dont know how to do your job. Just this specific manager. And there customer service is horrible. He then mentioned loss prevention as if hinting i took the dam product. Dont tell me about loss prevention! I worked that! I know how it works. Oh and this is the store on military in federal way.

Mar

Posted by Anonymous

on 3/29/16 at 10:35AM

I attempted to return the Osteo bi-flex to Walgreens on Eubank and Central and was advised by person in the Pharmacy department that they did not take mail orders. This is very disappointing that they could not add it to their inventory and give me the refund.

Feb

Posted by Muswick

on 2/23/16 at 7:52AM

I will NEVER shop at a Walgreens again! Their customer service is abominable! When trying to exchange a buy-one-get-one-free, the MANAGER first told me I had to go home and the other vitamin bottle I bought. What?!?! There is the same bottle on the shelf - go back and get it to scan it! (what an imbecile) Then they told me I couldn't exchange the "free" one because sale was over! WHAT?!?!?! I told them that didn't make sense, and the MANAGER copped an attitude, got in my face, and said, "Why doesn't that make sense?" Because I have a receipt from a transaction from when the item was purchased, idiot. The clerk just looked at me saying nothing... Now, looking at their Return Policy, they cover their butts by saying at the very end of the policy "We reserve the right to refuse a return." Bull. NEVER.GOING.BACK! Now that I think about, I may try to return the vitamins without a receipt and see what happens. Beware!!!

Feb

Posted by Ilovetolive

on 2/22/16 at 8:46AM

Walgreens in Patterson Ca most employees working at this location need a class on their own companies return policy along with COUPON POLICY. These people rally together to tell you cannot use walgreens coupon with a manufacturer coupon. Walgreens coupon policy is You can combine the two coupons. They want to make you feel ignorant for this reason Im going to do them a favor and give them a copy of Their place of employments Coupon and Return policy,. Lets see how they like it.

Feb

Posted by Anonymous

on 2/20/16 at 9:43AM

If Someone Received A Gift Or Holiday Item And Needed To Return It Could The Refund 30-day Rule Be Extended To Include More Time? Under Any Circumstances?

Feb

Posted by pinkymd

on 2/11/16 at 4:32PM

I called & spoke to a person on the phone. She gave Me www.walgreens.com/returnlabel......go to order deatails.....order #....zip code.....
Where the heck is that website?
Nothing directs Me to order details, etc.

Feb

Posted by dforgan

on 2/5/16 at 3:59PM

I picked up a prescription from Walgreens on a Wednesday that my doctor has sent in on Tuesday. I picked the medicine up and when I got home I discovered they gave 2 prescriptions that I no longer take. I removed them from the auto refillmonths ago. I went back on Thursday to return the medicine and they said they could not take the medicine back since it left the store. They told me that the doctor was sent a form to get the ok to refill these two medicines. They gave me a copy of the forms. Did not look at them until I got home and they said that they are voided all over the forms. They kept telling me the doctor had them refilled. They can not even read the forms thy get. That is scary. I have to see the store manager and see if he will take them back on Tuesday. No one could do it for me and now I have to go back again on Tues. This is at Elmwood and S. Clinton st, Rochester, NY

Jan

Posted by Anonymous

on 1/19/16 at 4:28PM

I returned an item without a receipt so I was given a store credit. At first I war pleased until I found out at the register that I couldn't purchase most of my items with that card! I do not blame management nor the employees, it's not their fault & they were very sympathetic...they felt bad that a single mom with no other way to pay, couldn't even buy a few gallons of milk for my baby because of their stupid policies! Restrictions on buying milk with a store credit!!! Come on...absolutely ridiculous!

Jan

Posted by Anonymous

on 1/17/16 at 6:27AM

Haven't read anything good here and I'm glad I checked this out. Thanks to everyone for alerting me to avoid any purchases at Walgreens !!!

Dec

Posted by Grandma

on 12/24/15 at 5:30PM

Bought a Christmas gift for my grandson and it was broken,took it back to store for refund and it was over the 30 day

Policy so they would only give me store credit which did me no good ,since I wanted to buy another gift for him and that gift was no longer avalible,so grandma gets store credit and grandson is out of a gift.Really some people do buy early for Christmas! And I was 30 days to early for my refund. And have a Merry Christmas to you Walgreens!! And I did have my receipt. State rd. 54

In Land o lakes fl.

Dec

Posted by Anonymous

on 12/5/15 at 4:59AM

Returning to Walgreens is horrible! Never buy anything online it is a wild goose chase to get an address to send it back!
Especially when they put the wrong packing slip in the box!!!!!!!

Nov

Posted by Anonymous

on 11/27/15 at 5:04PM

4:41 pm today bought three pair of readers at Walgreens. I came home removed the tags. Noticed one pair the stem was lose. I did not try two pair on because they all were the same strength. I threw two of the tags away. Kept the one to return. Got back in my car went back to Walgreens. The girl said I had to bring all three pair in for them to ring them up correctly. I said I do not have the tags. She said they would take them back if they could match up with the other glasses on display. I said here is the receipt. All I want to do is replace this pair.Seems strange they want me to return all three pair so the can not mess their system up? Crazy. I would love to know the policy with a receipt do you have to have the item that you are not returning? Walgreens is not close to where I live so now a third trip back to Walgreens.

Nov

Posted by will

on 11/13/15 at 5:38AM

What if don't have your receipt but just want to exchange for any one?

Oct

Posted by Anonymous

on 10/2/15 at 10:16PM

Paid by check two weeks ago. Returned merchandise with receipt today. They refused to give me my money back citing the "drawer did not open" when they typed in my receipt information. They insisted giving me a credit to my checking account. I asked them not to touch my account; their access was to withdraw only not to issue credits. Three angry clerks trying to explain "the system" had changed and would not give me cash back. Eight hours later I have a "credit" that is not showing up in my account and Walgreens has the merchandise. I am out both.

Sep

Posted by xxx

on 9/13/15 at 11:35PM

I am a tourist from Taiwan. This August 23,I returned MOVE FREE, but you haven't returned the money to me yet. I have contacted your employee, Nick, of customer relations, but he seems to reject to further reply me even he still does not understand your mistake.
You have to pay attention that the money you refund to my credit card is the money of Osteo Biflex that was charged by your employee's mistake. The Item I returned was MOVE FREE not OSTEO BI-BLEX HRBL FORM/TURMRC80s . (SEE YOUR RECEIPT)
I have been waiting for your further and satisfactory reply over and over. PLESE REPLY ASAP.

An angry and disappointed customer
Chiung Hua Huang

Aug

Posted by sandy

on 8/17/15 at 10:52PM

I think that putting restrictions on what can be bought with a return gift card is terrible....it is my money I should be able to spend it on what I want not what you want me to.

Aug

Posted by Desilarki

on 8/6/15 at 2:51PM

Firstly, to all the people that are complaining here, how many times have you guys complained when you guys went to other retailers and they refused your return because they didn't carry the item, you didn't have the receipt, you opened the product, etc etc. I have Been to target for refund recently, I didn't have the receipt, but i had to open the product to see if it works, I was refused the return, I spoke to the store manager and District manager, and they said they can't take the return because it was open and i didn't have the receipt. Another time I had went to Best Buy and I wanted to refund a DVD that I had Bought which i went back to refund because it had scratches and my dvd player didn't play it, Went back after 20 minutes of purchase, I was told nope, no return first, then after series of arguments i was given ONLY half of my money back because i opened it. See I had complained about both the stores, nothing happened. Coming to Walgreens, I had done refund before, where i had lost my receipt, and Manager looked it up to see if the item was on sale, and told me, hey the item was on sale and i could give you back on sale price, heck I agreed and took that, it's better then getting nothing or throwing it away. BUT Right behind me there was a guy who took the Bottles of Prevagen the vitamins, straight from the shelves and came to return it, no receipt, I had seen him taking them from shelf, so I told the manager hey don't do the refund, he took it from shelf. The guy ran out of the store with one bottle of pervagen, So it's the guys like that because of who we get to go through hassle and grumps and grinds. I Felt like fighting the guy because it was not fair on Business but also not fair on Consumers like many of you here that are honest and want to return their products without any hassle.

Jul

Posted by J

on 7/25/15 at 2:01PM

i returned an item and received a card for store credit. When I went back to use it, they would not accept it on part of my purchase, They ended up voiding the purchase. i don't plan to go back. Bad way to do business. Now I'm stuck with $22.45 store credit that I will not use.

Jul

Posted by Jessica

on 7/24/15 at 7:06PM

I'm wondering if the store will refund me for a prescription that I didn't realize was unnecessary until after I received word from the doctor's office but had already paid $150.00 for it. I have not even opened the little paper bag it's in or touched it at all. It was just picked up a couple hours ago.

Jun

Posted by Bek.M.Illa

on 6/4/15 at 9:03AM

I'm reading all these comments and it sounds like, unfortunately, it is the employees at the actual stores making the returns so hard on everyone. I live across from Walgreen in Hermitage TN. The Walgreen is 4001 central pike hermitage. I spend Alot of money at that store. I buy everything there. When something is not what I expect it to be, I take it back. (With my original receipt of course) I have never ever had a problem at this store. I have opened makeup to find the wrong shade and returned for all My cash back. Have bought toys that didn't work, or that my daughter hated, and have received all my money back. Its unfortunate that these stores are giving people such a hard time. But I want to say that it's not Walgreens that is the problem. It's the individual employees. And I save all my receipts always. So usually never have a problem anywhere. When you can prove you bought an item w cash, there isn't really much else to do besides give you a refund. Thank you to MY WALGREENS for being great to your customers.

May

Posted by disappointed

on 5/3/15 at 1:09AM

I went into the walgreens in avalon park fl.my mother bought the wrong sunscreen and the product was unopened and i was trying to return the sunscreen for a refund.i had the original receipt that the product was bought with(cash purchase)they refused to refund the money because i did not know the phone number or have the walgreens reward card that corresponded with the transaction.after leaving the store i.called my mother and she informed me that she uses her friends phone number when making purchasss to receive the walgreens rewards.i.have reviewed the walgreens return.policy regarding cash purchases and returns made with an original receipt.no where does it say that you have to provide your walgreens reward information when making a return.the shift lead.crew members name.was brandon fey.he was rude and did not know his stores policy and refused to abide by his employers policy regarding returns.this employee is making his own rules up.and is not following walgreens.corporate procedures.he was discriminative.walgreens needs to.do.something to hold there employees accountable.this is crazy

Apr

Posted by An

on 4/14/15 at 11:05AM

I need help, did anybody know if i purchase item and pay with coupon and points and i want returning the item i bought they will accept that? how it work? i mean they will return full amount or they just returning my total and take it out amount of the coupon? please help..

Mar

Posted by Eg

on 3/27/15 at 8:32PM

Will never shop there again asm called me a thief cause I didn't had my receipt, and straight out denied my return and I was going to exchange my item for something more expensive

Jan

Posted by Anonymous

on 1/30/15 at 5:11PM

I have worked at Walgreens for about 6-7 months now. The fine print on your receipt, the policy, and management all play a role on how your experience will go.

I've been to Walgreens where they do as much possible to benefit the store, not the customers. I noticed these experience take place in cities that are developing (high crime rates), so it's like they are expecting shady people to come into their store to do no good.

I work in a city that is more...developed... and my managers have always stressed the importance of customer service. We have been opened about 5 years and are making a huge impression getting noticed with good service.

From what I've observed at my Walgreens:

1. We accept returns on just about everything; new, used, old, nearly empty (we limit on near-empty products).
2. If it's used, we simply send it to the manufacturer for a replacement.
3. If it's a seasonal item, we will accept it.
4. If it's an item we don't carry, we will accept it, and management will make an effort to make room to make a new spot for it.
5. No receipt? We will look up your transaction with your balance rewards card or credit card. Last resort, we call our manager to do the return.
6. Purchased an item that was on clearance? We will accept it.

I've never seen any of my shift leaders refuse a return, regardless that it was some broken electronic piece costing up to $70.

If the return amount hits $10, we need your first and last name as basic info. If the amount hits (I believe) $30, we need manager approval to do the return. This requires more information, such as your name, address, zip and phone number.
Sometimes the cashier will simply ask for the info, sometimes we ask for ID because we don't want other people to hear your personal information.

Anyway, who ever is manager/shiftleading at the time also has a lot to do on how your experience will turn out. I've been denied a return before because the product I've used was 'opened', or because the store doesn't carry the item, therefore they will have no place to put it. Those stores don't want to deal with extra work, having to do stuff like send used/damaged items to the manufacturer and what not. If really lazy, they accept the return and put it back on the shelf without inspecting it.

Jan

Posted by Anonymous

on 1/24/15 at 7:18PM

Returned a $46 item with receipt within 5 days of purchase. Was given only an in-store credit rather than a refund. Will shop at Walmart next time. They have a real return policy

Dec

Posted by Anonymous

on 12/22/14 at 7:32PM

What it boils down to is that Walgreens lie About the reason they cannot give refund or store credit with out a receipt My experience Was that I bought one of those as seen on tv items that was totally a gimmick and did not do anything it claimed besides that I lost my receipt it happens I live directly across the street from Walgreens I spend a lot of money there I'm there every other day and as soon as the cashier sent me to the manager regarding my return I knew I was going to have trouble my item was opened but I put back as it was in the box exactly when I purchased it. and the manager pretended to look up my recent transactions from my rewards card phone number and told me I had not purchase that item. When I know I didn't he pretty much call me a liar and a thief from what I'm starting to understand and they turn away anybody without a receipt I probably lose good customers like myself all the time. Plus they still sell cigarettes Walgreens is the worst pharmacy out of them all worst horrible I only shop there for convenience but No more.

Dec

Posted by Sue in Southbury

on 12/15/14 at 8:06AM

First of all I really want to comment about the person/pig that said F walgreens along with Lick m. b... Grow up, people may think these things and want to say these things but to post them on a public page, just shows how well educated you are and probably live on the other side of the tracks.

I returned a lip liner because of color and did not have a receipt, I exchanged it for the color I needed. Before I could do an even exchange, I needed to give the cashier the CT state sales tax for the item that I was returning. It was only .0625 on a dollar but it wasn't the amount, it was the idea. I never ever heard of such a thing. I recently asked Walgreens about this policy and I was told that it is a Walgreens policy not a state policy. So now I am on the internet trying to locate it in writing, again it is the principle of this issue.

Dec

Posted by Jalvez

on 12/2/14 at 8:28PM

I had bought a cast cover for my grand son in July 2015. The pa large has never been opened and I still have the receipt. Would I still be able to return it if nothing more then store credit. Thank you

Dec

Posted by Anonymous

on 12/1/14 at 8:08PM

I had recently bought the walgreens brand pull ups for my son. The product is terrible. They are paper thin amd rip every time you pull them up. I had bought two packages of them. I went to my local walgreens to exchange the second unused package without a receipt and they refused me. Said that I have to exchange them and the location that I had purchased them at. I have worked retail my entire life and i believe the store should exchange the product if the customer isnt satisfied. Especially if its their name brand product! I will not be wasting anymore of my hard earned money at walgreens.

Nov

Posted by toy

on 11/23/14 at 7:39AM

Black customers get hit hard if they even walk in the store stop stero typing plz

Nov

Posted by Mili

on 11/7/14 at 10:49PM

Just bad , bad. Bought something and came back like 5 ten min. Later because my husband had bought the same product at a cheaper price. I had the recip and the product was not open.. clerk ask for my id and tried to scanet with the merchandise scanet a few times.. I felt like she look at me li le a criminal.. I ask her why do you need my id? She said the company. is asking for it .. So I told her here I have nothing to hide so I gave it yo her and she keep trying to scan it...omg and she keep trying so i asker why so she did not answers me ., finally starded typing my information. And she said for every return ven if you have your receipt you need your id.. Oooo!! Is that stated in the return policy????? Horrible she walks behind customers al around the store!!

Oct

Posted by Anaheim Shopper

on 10/16/14 at 5:44PM

Tried to return a brand new unused item without a receipt today due to being a gift. Manager at my local Walgreens refused to return for store credit stating due to no movement of this item in there direct store and they dont carry that item. Said she can't return or mess up there system count. Went to isle where they carry that item and they did have the same exact item in her store. I think the Walgreens should put on there receipts and stores. NO RETURNS IF NO RECEIPT. First time trying to return anything at walgreens and wont shop here again. Also manager told me to go try to return at other Walgreens stores and if they have movement/sales on the same exact item they MIGHT return. Im not going to waste gas driving store to store for a $10 item.

Mar

Posted by Anonymous

on 3/20/14 at 4:03PM

I need to return a medical history bracelet blue x-small price $19.99 I need a med size and I would rather have a red one

May

Posted by Anonymous

on 5/25/13 at 4:47PM

I have NEVER been turned away from returning an on-line article. I've looked thru all of Walgreens returning an item and I cannot get an authorization to do so. I have to call a shipping company to arrange for that. I have no authorization tag so I cannot return the items. I am a care giver for my husband and, I too am disabled. That is the only reason I order on-line because of its assability. However, I will never order from Walgreens again. I need service and they don't provide that. Donna Wiebe, Oregon

Oct

Posted by nancyomystic

on 10/26/12 at 2:33PM

...was nasty, rude and left me feeling like a common criminal. We have the same medication filled at the Walgreens at US 1 and Prima Vista in Port St. Lucie Flordia. While I realize and totally understand ... not been asked for the reason my husband takes the medication. I did not receive an answer. She returned the prescription and she walked away from the drive in window, not even giving me a...are very careful and have the medication filled at the exact time a new prescription would be available for processing by our insurance. I am still speachless at her behavior and attitude. What a shame that ...

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Sep

Posted by Lolly

on 9/24/12 at 2:28PM

I just returned from the drive-up window at the Walgreens n Peru, Illinois. I was the third car in line. After a long wait, the car in front of me backed up and left.... not completed until 2:58! This is not the only time that transactions have taken this long. Either Walgreens needs to increase staff, or give them training on how to appropriately use the drive-up facility. ...

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Apr

Posted by poohbear

on 4/10/12 at 2:10PM

Your Sunday ad, 4-8-12 said prints 10 cents each. Went today to order some prints, from memory card and disk. Had great help from the cashier with my questions, and when I entered my coupon number for the prints I ordered it would not accept it. Asked cashier and he said he would take care of it when I came back to pick-up my order ( 1 hour) returned and the order came up wrong the cashier tried entering the code number again and it didn't work. He did a few other things and those did not work, so he looked at the ad again and in...

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Sep

Posted by Anonymous

on 9/6/11 at 10:51PM

... the second time Walgreens has refused to fill a valid prescription that I have presented to the store. My father is seventy years old and very ... not fill due to running out of the medication and I returned on this Tuesday as told and the script had not been... a pain medication that is so common and Walgreens should have in stock at all times. I had a brother... no problem selling to us and taking our money. Are we lying as customers about those too? He ... medications regularly would be treated this badly by your pharmacy store!!! Ridiculous!!! And, I guess people with cancer are treated...

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Jul

Posted by kmel

on 7/8/11 at 5:38PM

...items (the same price) refunded back to my credit card so I thought. When I checked my bank statement only one item was refunded. May bank said it had to be tracked down by Walgreen's (like the RFN #'s) When I went back to the store to tell them, they treated me ...never called me back. My husband later went to another Walgreen's to get an ink refill. I went back a second time ... passed. I tried it again and got the same error. Walgreens has really really bad customer service.

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Dec

Posted by anonymous

on 12/9/10 at 12:26PM

... a prescription for a narcotic come up missing at the local Walgreen's. I have contacted Corporate twice now regarding the..., and have gotten no where, and no returned calls. I want someone to view the tape of ... after I dropped off the paper script. Why is Walgreen's not taken this matter more seriously? Any...

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