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United Airlines Returns and Refunds

United Airlines Return Policy

In the event that you need to cancel a flight with United Airlines, you can call the customer service number and request to have a refund of the ticket. Refunds may be granted if the refund is requested within 24 hours of the purchase of the ticket. Other refunds could be subject to a cancellation fee. The company tries to make arrangements such as finding another flight, but many tickets are not eligible for a refund. The price of the refund can be applied to the purchase price of a new ticket for a future trip. Some tickets can be refunded on trips that are partially taken. The best thing to do is to contact the airline and discuss which tickets are refundable and which ones are not.

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Dear United Airlines.

I hope you can help me.

I am disabled and was unable to travel with my brother who is deal and mentally challented. I got a doctor's note and spoke to United. The initial charge was put on my cousin Jeff Mirken American Express as I did not have charge card. He put the reservations on his card and I mailed a check of $1029.60 to Mr. Jeff Mirken.

Jeff Mirken turned out to be a sick, nasty man. I asked him to call American Express so I can get a credit. He would then mail a check to me for the expenses. Jeff has so many metal illness that he refused to help me with the AE number and then he would send me a check for $1029.60. It may sound confusing but I had no choice to buy my ticket this way.

I have been trying to get Mr. Mirken for almost 9 months to help me. If he does not help, the airline ticket said they would give me a 2 vouchers of approx 225/each.

I am begging to ask you if I could apply the vouchers at credit to a hotel. I must take Mr. Barry Luttinger to Florida. The flight prices are 1/2 that of flights going to LAX.

AS I am on disability and have no job, to fly to Fort Lauderdale and then have to purchase 2 rooms to sleep, I just do not have the money. The rooms would cost me approx.$500 per night. I can not sleep in the same room as barry is noisy and is up for most of the night.

Please, if you need my disability letter and barry's check to American Express, and Doctor's note, can you help me. I just want to use the balance on a room. I do not plan on flying after my plans to go to Fort Lauderdal. I have no job and Barry is mentally challenged.

I am surprised as to the cruelty of people. Mr Jeff Mirken has been a first cousin. He refused to give me his AE number, apply credit to his card, and then mail Barry Luttinger the full amount that was issued on the AE charge.

If you need further explanation, please do not hesitate to call me or write.

Beth Luttinger 2/23/14 12:18PM

buy a flight from san francisco cal. guadalajara jal.mex to purchase online and was apart you this ticket charging me 25 dollars has more huviera as if purchased by telephone, if q pair call me information but only confirmed that. entire transaction of my purchase in the ise online also the person who took me by phone only and answer some questions I wanted him Asher was discourteous mut paresis q did not feel like working that entonses night I do not agree with that charge for that if at least that Mr. aya treated me While I would not complain about the charge but does not serve that person for customer servisio

rofamo 1/19/14 11:23AM

I cancel a trip and was on a stand by and the girl at the airport told me that the 75 bucks will only be charge to my credit card unless I got inside the plane I never got inside why did she charged my credit card I need this amount put back on my card ASAP

Anonymous 12/30/13 2:13PM

Was to be on flight 5619 on 12/23/2013 out of Denver to HLN. Confirmation # GW8ED4. Flight was cancelled! We were given no reason, no announcement--merely a notice on the monitor.
Have concerns about the discrepencies among agents--women at counter next to me (both of us from Denver) was given a hotel voucher for 2 nts hotel plus a food voucher. Both of us had rescheduled our flights on the Red phones at the United counters. We both were reschudled by United on Delta for 12/25/2013. I was told there is nothing that can be done when you live in Denver---no vouchers for lodging, food or transportation. After waiting 4 hours in line and it is now midnight, I was turned away with only a "sorry there's nothing we can do". Living alone, no family here, with friends all being elderly (I'M 78) this created quite a problem. After many futile attempts, was finally able to arouse a neighbor. Got her out of bed, being 50 minutes from the airport, finally returned hone @ 2:00am. Just feel everyone should be given the same treatment. Since the cancellation was not weather related---feel like some compensation should be given, if only for the cost of the luggage. Worked as a travel agent for 38 yrs. (many on Apollo) and had received reports from clients about mistreatment from United but had never experienced this personally until now

Dee O'D 12/24/13 12:26PM

I just spent 40 minutes at least with Pablo Hernndez who states the only way to get a refund is applying online. Let me first tell you that part of my flight was CANCELLED by the airlines not by me, shouldn't that be an automatic refund, why should I have to request my money back???
lets not forget Ms Bonnie at ORBITZ, apparently all anyone can do is take your money but when something goes wrong you got to do all the work and call everyone and their brother yourself.
I think I will be making all my arrangements in the future myself so if theres an error it will be MINE at least.

Anonymous 12/14/13 7:34PM

4 weeks and nothing done yet. no phone calls or e mails from the refund department. Called and was told to wait for an e mail. Very rude rep. here also. I only deal will resevations, useless waste of time to talk to deadbeats. United better get its act together. Had to cancel due to the doctor reschuleing the surgery after my flight was booked.

sadintheair 9/7/13 7:13PM

I had to cancel a flight bereavment flight threw United Airlines and spoke with a Rasheeda threw customer service.... with in a MINUTE, she cancelled my flight and put in for a refund! Rasheeda was very nice and understanding... after reading all the neg. comments I was very concerned with having to battle the airline for a refund, but it was amazing how fast, easy and understanding she was! Thank you Rasheeda

Dori 8/29/13 8:26AM

My aunt age 65, and grandmother 82 with, oxygen and wheelchair both first time travelers with united airlines where told by the disability department they will be seated according to the need in row A A . Once there where seated at the very back of plane. My aunt was crying she said it was horrible my grandmother became very anxious and other passengers in front had to be moved in order to treat her. These issues with her health where discussed before booking. I just dont get it.

Glorydays 38 7/31/13 5:18AM

We had to cancel our flight at the last minute due to the unexpected death of my husbands brother the day we were supposed to leave. Although it was a non-refundable ticket, we were told we were eligible for a full refund due to the circumstances. We have dutifully filed our paperwork and provided the needed documentation. I then called to follow up and was treated horribly by a customer service representative named ALBERTA!! I will NEVER fly United again, and will encourage everyone I know to do the same. That was the rudest person I have ever spoken to in my life. She hung up on me!!!!!! Shame on you United to have such people work for you!! As if we didn't have enough pain!!

dhall 7/26/13 9:14AM

They canceled my flight from newark to richmond initially stating pilot fatigue at 9;00 am then switched to weather reasons which was at odds with the weather channel. They could not get me back to richmond in a timely manner (over 36 hrs).
So i took the train. They refuse to reimburse me. I will never fly united again.

rfarhi 7/13/13 9:01AM

Reference Flights 1611 and 1212, 7 Jun 13 from LAS to DCA. Mileage Plus VJ31812. I had to cancel the above flight for my wife Mitsuko Nakasone due to an unexpected change in travel plans. I received an email informing me I cannot get a refund. I don't feel I should have to pay for somethingI didn't receive. I consider this stealing. I have used United for years and have a lot of mileage. If I don't received a refund/partial refund, I will not consider United for my future international/domestic flights.

Refund 5/6/13 5:53AM

I am vendor in IAH cannot get a refund on food vouchers,
Called United several times- no one can answer my question.
When I called you either get a agent that cannot speak or understand English!!!!!!

Princess123 3/15/13 12:37PM

...traveled to the UK on a holiday visit. Upon my return my visit to Heathrow International airport... of which was a carry-on leaving from the US. I was not charged a carry-on fee going to the UK, but was charged a full fee for my carry-on leaving the UK. The customer agent and her... unfriendly. I stated to the supervisor, that I was not charged a carry-on fee leaving the US, and she... futher to request a refund for this incident, as it was not consistent with the United Airline policy of a carry-on, traveling... budget and my return home. This inconsistency with the international luggage policy, makes me... Read complete comment

Anonymous 11/23/12 7:44PM

... a mcdonalds nearby as much as tickets cost this is a dissapiontment now he will miss a day worth of work which means no pay alot of angry passengers I think a refund or something is in order his conformation number is will defantly choose another airline next time remember you need people ... Read complete comment

Anonymous 11/17/12 4:33PM

... on 31 oct due to sandy. Phone calls to Mumbai united airlines office were never picked up so i ... LHR London Heathrow>I was charged $106.64 extra as fare difference. UA annpuncement regarding refunds for changes due to Sandy include Fare differences. I ... Read complete comment

Jai 11/12/12 12:12PM

I have been trying to contact a live person to check on a refund on a ticket, and have been put on hold, and hold waiting for over three days. One of the people that I finally got on the line, could barely speak English. ... Read complete comment

Anonymous 10/29/12 10:08AM

... was impossible for a flight to leave early, but I have the email United sent me to prove it. The Customer Service line had about 80 ... hours one-way to get me. On the bright side, I finally called United. (Thanks for having the number and advice on how to reach ... fortune to reach someone in the US who offered me not only a refund for the flight that left San Francisco early, but a sincere ... Now that's a first. We'll see if I get the refund. The ratings below apply to the agent on the phone only. The staff at the airports was worse than horrible and I do not see how United stays in business. Read complete comment

Anonymous 10/21/12 10:24AM

Mr. Jeff Smisek, President & CEO United Airlines 77 West Wacker Drive Chicago... response was not quite as casual: “So, is it United’s official policy that off-duty flight attendants who... do your job well.” And I promptly returned to my seat. After a while, Bobbi came... according to each passenger’s Premier status, which is United’s policy. When the passenger sitting next to me asked... get. As we were approaching landing and I was in the process of re-packing and re-stowing my...United to provide me with a copy of your policy regarding bathroom use by passengers from different cabins.... Read complete comment

Anonymous 9/30/12 4:26AM

... austin the lady at the counter noticed a problem that my connection was scheduled for two days later.then she tried to find another flight for us they were all...for several hours and got us into boston agian about 5 hours late.On my return trip to san antonio is were they really shined i left from boston ...bumped to the next flight recieved 200 percent of his ticket price in a check refund.i recieved a free drink on the plane to make up for the fact that 75 ...booked the flight i had no problem getting a hold of an agent to take my money.So i called that number back and was told thats not there job ... Read complete comment

gfy 9/24/12 1:39PM

... had really bad experince with United Air line ,august 8-10 20012. I was charged for flights I did DID NOT...orlando coming back to philadelphia was a disaster.go to the airport,, united send me to US air and US day same thing Im upset in tears united was not trying to find out what was going on ...and my grandchildren home on US air, I the next day august the 11th ,and getting them up give me your numbers to or united air a rep.from my credit ... complain about the service from your reps. I just wanted a refund for the los vegas tickets that was chargerd on my credit card Read complete comment

gmom 9/21/12 11:42AM

... I had to cancel two round trip tickets from Tucson, Arizona to New Orlean, LA. I tried to request a refund. I realize we purchased nonrefundable tikets, but I believe that under the sercumstances you on the phone on 19 Sept would not let me talk to his supervisor. I'm sure that United filled the seats and didn't loose any money on this. I can certainly use this money for lawyer's fees. Please help. William Bizzak ticket conf# B e ticket# 0 Read complete comment

Anonymous 9/19/12 4:41PM

... doesn't speak English from being frustrated.My aim was defeated by united airline.The confirnmation # for this refund is AZMMP0.PLS I don't want travel certificate, money shd be pain into my credit car account. My mom didn't eat from 9am to 7pm. All the inconveniences shd be putting into consideration. Thanks, Unsatisfied customer. # ... Read complete comment

Anonymous 9/13/12 6:14PM

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