United Airlines Returns and Refunds

Please find details regarding the return and refund policies for United Airlines below. We encourage you to leave a comment regarding your experience requesting a return or refund from United Airlines so others can benefit from what you learned.

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United Airlines Return Policy

View complete United Airlines Return Policy

In the event that you need to cancel a flight with United Airlines, you can call the customer service number and request to have a refund of the ticket. Refunds may be granted if the refund is requested within 24 hours of the purchase of the ticket. Other refunds could be subject to a cancellation fee. The company tries to make arrangements such as finding another flight, but many tickets are not eligible for a refund. The price of the refund can be applied to the purchase price of a new ticket for a future trip. Some tickets can be refunded on trips that are partially taken. The best thing to do is to contact the airline and discuss which tickets are refundable and which ones are not.

See what others are saying about United Airlines returns, refunds and exchanges

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Jul

Posted by Travel to Nowhere

on 7/18/21 at 7:06PM

I was booked on another airline Frontier which cancelled my flight enroute to SeaTac about four hours before departure. I won't use them anymore either although they refunded my money.united simply shrugged and offered credit towards a future flight as if I want to now pay them more money because I didn't get where I needed to even be able to catch the return flight from Jax FL. Something needs to be done about things like this.I will make plans to use the credit but will NEVER use United or Frontier Airlines again. Received excellent service from Southwest and they're my first choice in future.

Mar

Posted by SJS

on 3/13/20 at 10:07AM

A few months ago we flew to Hawaii using both Hawaiian air and United. Hawaiian air was a dream. Friendly and accommodating. United seats were awful. No television for that long flight. Unfriendly attendants - like they were doing us a big favor by just being there. One of our worst flights ever. Now we have to cancel a flight due to Coronavirus. I suspect they will bank the ticket for us so now to use it we have to fly United "again." - WHICH WE HATE!!!!!!!!!!!!!!!!!

Feb

Posted by Jeff

on 2/17/20 at 2:33PM

I flew from Lexington ky to Houston tx the plane had no heat we froze our butts off. Got to houston had to wait on run way for 40 mins to park. Once we parked we got of plane which only had 15 people on it. We had to wait to get our carry on bags off because they said there was no room up top of plane again only 15 people on it. So we waited 40 more mins to get our bags. Because all the workers left and took break. Worst flight ever I want a refund on my flight HXDR32 HORRIBLE NEVER WILL I FLY UNITED IF THEY DONT REFUND ME

Nov

Posted by Anonymous

on 11/14/19 at 1:02PM

My brother passed away and his funeral was during my 2 week trip. I called to delay the travel for 2 weeks so I could go to his funeral. I was charged $150 for changing the travel. I would think under the circumstances I should not have been charged.

Aug

Posted by Maddye85

on 8/26/19 at 2:28PM

I purchase a ticket to travel to Miami on 08/17/2019 then later that day find out that my aunt suddenly died, I went on their website and cancel my ticket right away less than the 24hrs. So now they don't want to refund me my money back, I will never in my life use United airlines and I will make sure the words spread around on NOT TO FLY on this airline. American airline refund my money back into my account within a day but United airline are thief stealing peoples money. I'm so done with this airline.

Jun

Posted by Anonymous

on 6/8/19 at 6:45AM

Had a planned trip to go to Vegas in December but me and my ex broke up. I booked the flight in April and was just refunded my money with no cancellation fees. (Non refundable tickets) Both tickets were under the same reservation. I called United customer service and explained that I was still going but the second passenger wasn't. They separated the tickets under different reservations and cancelled my exes ticket and was refunded. I guess It all depends on who you talk to and how you talk to them because I thought it was impossible for me to get my money back.

May

Posted by Anonymous

on 5/30/19 at 10:50AM

I Cancelled A Flight Last Part Of April 2019 That Departed From Dfw To Clt For Me And My Spouse Due To Recommendation From My Physician After Having A Laminectomy Six Weeks Prior. I Filed A Medical Waiver Online Plus A Request For Refund But Have Not Heard Anything From United Regarding This Matter.

Apr

Posted by Anonymous

on 4/8/19 at 7:53AM

My day of travel was 4-4-2019 and upon checking my baggage there was a problem with the computer accepting my debit card. With some assistance, a total of 10 times swapping charging me a total of 10 times for one bag, due only $30.00. I am still awaiting the charges credited to my card. Also, on my return flight 4-7-2019, there was a three hour delay. I am so tired, a Senior of 72 years, please compensate me for some of the aggravation. Conf #AHP9P2, thank you!

Jan

Posted by MAYRA ALVARADO

on 1/18/19 at 10:48AM

I Have Tried To Contact This Department To Request A Refund On My Tkt 0167232321180 United Confirmation Number Bxp615 For $101.40 Departing Dec. 31 2018.
The Tkt Was Confirmed Eventhough My Passport Has Only 2 Month Expiration Date.
Since I Believe It Was An Airline Error To Book A Flight Knowing That My Passport Information Is Already In The System, I Had Spoke To An Agent Who Told That I Ll Not Be Able To Travel And To Request A Refund Since It Was An Error. Please Refund Total Amount To My Credit Card Or Give Credit On Another Trip Or Book Me In Another Flight To The Same Destination

Dec

Posted by jaz4all

on 12/4/18 at 11:57AM

no bailout funds for fuel......or to keep you in business

Dec

Posted by jaz4all

on 12/4/18 at 11:36AM

where is my refund on the flight you cancelled.....a year ago......plane did not fill up... to small

Dec

Posted by jaz4all

on 12/4/18 at 10:50AM

this refund is a fake site.....i want my refund...

Oct

Posted by Khem

on 10/7/18 at 3:43PM

This worst plan I will never flight I just shocked they wants to 200 extra for when we use flight credit which was get based on refunds. I will never fly with this crap rather I will pay more and use different airlines.

Aug

Posted by Anonymous

on 8/31/18 at 1:20PM

Pain in the to deal with. Absolutely, no sense of human decency when working on using airline credit or attempting to gain a refund. I will never use United Airlines again, nor would I ever recommend it for anyone else.

Mar

Posted by Ginny

on 3/25/18 at 9:16AM

I have a Mileage Plus Card, #CR527503 and was charged for my baggage when I checked into Newark Airport for my flight to costa rica on March 15th. I believed I had already selected my bags when I purchased my ticket but apparently I did not. Of course when I arrived at the airport I presumed you had changed your policy on baggage when I checked in and paid the $25 baggage fee.

Upon my return flight I spoke with the airline attendant, doc.

Mar

Posted by Anonymous

on 3/12/18 at 11:31AM

I have faxed requested refund documents 4 times and keep getting the reply that the ticket numbers are wrong. I included pictures of the tickets and everything else required. I am so fed up! I will call next to complain. This is ridiculous!

Feb

Posted by Anonymous

on 2/26/18 at 1:51PM

I recently had two charges to my credit card for $96.30 each for United Airlines. The transaction number and the other was for the same amount and the transaction number. They were made February 5, 2017. I did not make these charges and I don't remember getting 2 flights on United. Please reseach this

Dec

Posted by Calgary

on 12/11/17 at 12:13PM

I had an unexpected medical emergency in October. I had to cancel the flight and United was really good about refunding the cheque minus some dollars. However, I didn't' receive anything! After 7 calls to their "service line" I spoke with 6 agents in refunds...each one saying they would have a response in 24 hours or 48 hours. That didn't happen....they had "to check to see if the cheque was cashed.

On my 7th try today, I found out the cheque was printed and will be mailed out. Thank you for that! I just wish it hadn't taken 7 calls to get a positive response. Will probably fly different airline next time.

Dec

Posted by minakshi

on 12/3/17 at 12:00AM

Hi I traveled on 18th sep 2017 my name is minakshi kathuria i booked two tickets and my returning was on 30th November but due to emergency came at home i prebooked the ticket from airlines directly and the airlines booked ticket on 30th oct 2017 on the basis of commitment that they will refund my amount $300 approx and they have deducted the amount from my credit card in INR that is rs20,000 till date iave not received my refund till date..please refund my amount as soon as possible i request you iave the proof of deduction also.

Dec

Posted by Ana

on 12/1/17 at 6:32PM

Hi, I need a refund of $75.14 It was issued In Nov 6 I've already talked 6 agents they said is going to be post in Nov 28 and Now is Dec 1 and today I talked to agent and he said it never been charge which make no sense

Nov

Posted by Anonymous

on 11/27/17 at 12:42PM

My name is John Bacchilega. On Nov. 14 2017 MY wife and I traveled first class (round trip) or so we thought. The flight there was great. Our return flight was rerouted due to plane maintenance. United put us on an American flight 725. Not first class.Our wait was another 5 hours.I fly first class because of back injury.I believe I should be compensated for the inconvenience Our seat assignmentio flight725 was 27E and 34C. Not first class.

Nov

Posted by Anonymous

on 11/9/17 at 8:10AM

I will not deal with United - EVER again!

I had to change my son's flight . . . but they are charging HUNDREDS of dollars to change the flight!

AND since he could not show up, and seat was empty . . . they probably used the seat and sold that seat to someone else at the last minute, I am sure!

Forcing people to take flight insurance in this underhanded manner is unconscionable, draconian, if not fraudulent and evil.

CLASS ACTION anyone??

#

Sep

Posted by Auntkay

on 9/22/17 at 3:31PM

Need refund for flight 6042 on Sept 7. Have doctors statement, diagnosis of diverticulitis on Sept. 6. Husband has Spinal Muscular Atrophy and can not fly alone. We were going to one time event, Oklahoma State University vs. Southern Alabama football game. I will jump through whatever hoops I need to to get this refund.

Sep

Posted by Anonymous

on 9/21/17 at 9:13AM

Hello I need a refund of my excess baggage w/c amounted to $150.00,where this information was not given or stated in my itinerary.My confirmation # was C9MFNX traveling from LAX to Houston.I believed this is screamingly high rate and very unreasonable compared to &25.00 for the first check in and & $35.00 for the second check in baggage.Had I known this ahead of time I should have not have an excess baggage.

Sep

Posted by was charged $200 to rebook I am

on 9/12/17 at 10:18PM

Need to ask for a refund for ForeFlight April 2017 due to the death in the family of the bride canceling her wedding till Till October 12 I was charge in a $200 fee to rebook this flight I'm confused on the policy thatwas charged $200 to rebook I am asking for a refund because wedding was cause us to death in family

Aug

Posted by United Airlines Return and Refun

on 8/13/17 at 11:48AM

Given Clear Instructions On How To Request Refund For A Cancelled Flight United 4615 And Use Of Ground Transportation Act Ii Transportation By Bus To Airport Destination Mli > Other Passengers Given A Voucher For $89.90. I Was Not And The Agent Gave Me Instruction To Contact You As Other Passages Were Givin Tickets. Can Uou Help Me Get A Voucher?

Thanks

Aug

Posted by United Airlines Returns and Refu

on 8/13/17 at 11:36AM

Excellent customer service over the phone

Aug

Posted by United Airlines Returns and Refu

on 8/13/17 at 11:33AM

Fight Cancelled Ord-mli Flight Ua4615 11:50am On Aug 4, 2017. Due To Severe Weather. Passengers Transferred To Act Ii Bus Transportation From Ord - Mli And Given Vouchers For Bus Transportation $89.90 To Mli. Agent Said I Had To Pay Although The Busload Of Passenger Was Given Vouchers By Another Agent.

I Have The Receipt From Act Ii Transportation To Transport Me The Final Leg Of My Journey> Can You Help Me Receive A Refund For The Bus?

Jul

Posted by JColeman

on 7/19/17 at 3:50PM

Booked a flight on United and purchased the insurance. On the day of the flight, there was a sudden death in my family and when I followed the instructions to refund the cost of my ticket...I was denied a refund! Why is insurance even offered?

Jul

Posted by Anonymous

on 7/18/17 at 12:59PM

6/30..ny to st.l....7/5/17 st.l to ny.Ua charged my mileage plus and UA visa 25x2 for checked baggage (1)..each way.UA refund doesn't recognize my name,MP#,confirm #nor my baggage claim #. All published phone#s lead to barely English spkg ,who talks faster than I'm able to hear. ..offers no. assistance for she can't find any trace of my existence in the entire Ua system...she did suggest the unreliable refund #.. Delta,UA are off my travel list....

Jul

Posted by Hate United

on 7/14/17 at 4:20PM

United total cap and we don't care. This should be their slogan.

Jul

Posted by Marianne

on 7/13/17 at 8:46PM

UA had a refund for Issues related to Zika.
Apparently this condition is no longer a dangerous one that would prevent anyone who bought a ticket after the fall of 2016!
I booked a trip in March to Travel to one of the Island in August.
I just found out I am pregnant. My doctor and my Judgement tell me to cancel the trip.
Since I bought the ticket after the posted deadline, they will not refund!
BEWARE WOMEN ! IF THERE IS A POSIBILITY YOU COULD GET PREGNANT WHEN BOOKED ON A UNITED FLIGHT, THINK ABOUT BEFORE BOOKING!

Jul

Posted by Patrick I

on 7/13/17 at 1:32PM

Has anyone successfully received a refund from United? I just submitted today for a giant fiasco that started on Monday; my travel home day.

Jun

Posted by jmcmsu

on 6/22/17 at 2:37PM

you make it nearly impossible to get a baggage refund even when you change the flight from united to air canada...it should be handled through a phone call with an agant

Jun

Posted by Julieb

on 6/16/17 at 10:10AM

Summer of 2016 I purchased a ticket to fly from Austin to Montreal and had to cancel the flight several weeks later. The cost of the fight was $481.81 and I was told by a UA agent on the phone that I would have to pay a $200 change fee and that I would have a year to use a credit of $281.81. That sounded like the $200 would be taken from the $481 I had already paid. Now it's June 2017 and I am trying to book a flight online that costs $365.60. The payment page shows that there is a refund of $116.21 and that I have to pay a $200 change fee. Confused, I called UA and was told I would received a voucher for the $116.21 toward another ticket but that I have to pay the $200. That is not was I told originally so I spoke to a supervisor who, like a parrot with a favorite phrase, just kept repeating that this was their policy. I don't want another flight on UA. I want to use the money you ALREADY HAVE from me. I will happily pay the difference once the credit is also applied to change fee. OR -- I will pay the $200 change fee now but send me a check -- not a damned voucher -- for the $116! This is complicated bull that caused me to spend well over an hour on the phone answering unrelated questions from an automated machine and being put on hold for long periods of time only to discover that I need another department so need to hold again. And then go through the whole process again only to end with the supervisor who is obviously not trained to deal with extremely frustrated customers and who raised his voice to me. Rest assured, I will not fly with United Airlines again if my only option to get my money back is to book another flight with you.

Jun

Posted by Renato B. Aves

on 6/6/17 at 8:39AM

I want to complain about our trip to Kansas City, MO from Houston,TX dated 5/26/17 and 5/30/17 MCI-IAH. My confirmation # DJ8W1J. I paid this trip with my mileage Plus Exployer card. The complain is why paid baggage fee of $50 each way. If I don't get a refund of $100.00 baggae fee, I will not use youe aairplane and your credit card anymore

May

Posted by Gottaget

on 5/25/17 at 10:42AM

I made reservation for a flight from chicago ohare to detoit flight confirmation number EQB3kt milage plus number date may 16 2017 to mah 18 2018 I paid for the ticket $86.80 booked a hotel thru united hotel at Extended Stay

$117.44 paid with Master Card where is my refund?

May

Posted by Anonymous

on 5/18/17 at 4:27PM

On 5/17/17 my husband and I scheduled departure was 8:45p.m. out of Chicago to Milwaukee flight 1070. Then the flight was changed to 1010p.m then to 11:30 p.m. we were told due to inclement weather after boarding the plane and SEATING on board the aircraft for 2 hrs we will return back to the gates. We were put off the AIRPLANE at this point with no explanation for what to do. So we asked an attendee what are we do now? He stated your bags will not be taken off the plane ,go to Customer Serv.
they will tell you what to do, we said where is customer service then he said gate C18 . By the time we got there we waited in line for over an hour. Then we were told There was no seats available for me and my husband til 4p.m.5/18/17 unless we wanted to Stand by at 6:30 or 7:30 a.m. No guarantee,the next option by the agent was to take a Wisconsin Coach or rental Car. We were given a brochure for the info mentioned. Heading for a miles walk to the bus shuttle, so we could retrive our luggages from Milwaukee Airport that was still aboard flight 1070. We waited from the time we left customer service from 2:00 am til 6:45 a.m. to catch the first bus out to Milwaukee. The fare $30.oo person person equaling $60. Now we have incurred additional cost to get to Milwaukee. Which we had already paid thru United Airlines. I am requesting all cost incurred and the amount for 2 from Chicago to Milwaukee. What a long day of frustration. I will definitely think twice before choosing United Airlines.

May

Posted by Anonymous

on 5/11/17 at 4:21PM

Trying to get refund l should have never paid for to begin with . I am eligible for first bag free & was charged going & returning .Very Dissappointed with situation.

May

Posted by Boycott United - Worst Customer

on 5/7/17 at 11:55AM

United customer service has gone from bad to horrific. These people are from India or Asia and they are extremely rude to customers. I would never fly United again after this last experience. Good riddance!

Apr

Posted by Anonymous

on 4/27/17 at 11:22AM

I will never use this Airline again I bought a ticket just a few days ago and they won't even refund it

Apr

Posted by Anonymous

on 4/18/17 at 11:58AM

when trying to verify mt pnr. it said unable to locate. so i booked another pnr. then finally able to find pnr hkvkb9.new pnr mqeccx i canceled. would you please refund the miles back to my account, it was caused because i wasnt able display. my

Apr

Posted by Anonymous

on 4/1/17 at 9:54AM

I have been trying to get in contact with someone to get a refund for the $200.00 I had to pay to restore my mileage for a ticket purchased last March 2016. I was scheduled to travel in April 2016 and was unable to do so since I was hospitalized from April 4-8 and not permitted to fly when discharged. My trip was to Nassau, Bahamas on April 14-20, 2016. I have been refunded the taxes paid for the ticket and need information on getting a refund for my $200.00. My doctor is furnishing me with the proof that I was hospitalized from April 4-8, 2016. I would like for someone to inform of the documents needed to get my refund. I have been searching online and unable to get a site to obtain this information. I would like to know if I can get a telephone number to customer service to be able to speak to someone on this matter. I would appreciate if someone, anyone, can get back to me with the information needed to get my $200.00 returned to me ASAP. Thanking for your attention.
Sheila D. Wilkinson

Mar

Posted by Irene Deo

on 3/27/17 at 7:18AM

I got my own United credit card not to pay baggage fees when traveling without my husband. Without realizing that it would matter my husband charged my flight on his card. I truly think I should be refunded my baggage fee as I have my own card in my own name.

Mar

Posted by Anonymous

on 3/26/17 at 9:47AM

Need UA to contact me regarding a receiving a refund. I am unable to access the refund form. I was charged to baggage fees even though I used My UA mileage plus visa... was told by the reservations clerk who made my resev. that I would not be charged.

Mar

Posted by Dorothy Hodge

on 3/6/17 at 2:20PM

Rebooked flight for june 21. Had to cancel flight due to ankle injury. Confirmation was the initia flight. Wish to cancei out reschedule fee of 200.00 due to injury. Thank you

Mar

Posted by Patty L. Heath

on 3/5/17 at 2:23PM

I would like information I cancel a ticket that i paid for several years ago .I would like to find out still valid. I did'nt receive a refund. I'm trying to see it's still useable. There was a good reason why i cancel ticket Patty L. Heath. I wanted to see if it's vaild.

Feb

Posted by United sucks

on 2/25/17 at 10:51AM

I was trying to use $1863.66 of credit from last year to book a flight, and due to agent error, there were overcharges to my account! $2883.52 was charged to my American Express Card and $890.60 was charged to my other visa card. I was on the phone with 2 agents for numerous hours and couldn't figure out what was going on. On my third call, we could not re-book the trip because of my work schedule and how late it had gotten. I then had to talk on the phone even more, and when I finally got on the phone I was answered with a simple "I can't help you ma'am." They were irresponsible for their own mistakes and unwilling to help!

Feb

Posted by Anonymous

on 2/7/17 at 8:52AM

I purchased a ticket from Cheapoair - IAH to PBI Depart Oct 7 2016 Return 14 Due to a medical emergency I had to cancel this flight When I rebooked I was charged a $200 penalty. I sent you the medical information and was advised that you would send a refund check to Cheapoair and they would in turn credit my credit card account. As of this date, they tell me that they have a check # from you but have not received the check. Please help.

Jan

Posted by Anonymous

on 1/9/17 at 7:33AM

Was given erroneous information on my flight, missed it and was not able to get any help on the phone, in the terminal( United). Have asked for a refund , back in Aug, no response yet. You cannot nderstand their English, they keep transferring you from one dept. To the next, they put you on hold and forget and don't know their ass from their elbow. Who trains these people? Who are their managers? It's evident they are a complete joke, will never book or travel on this airline ever, I was warned but gave it a try. Get better managers, training assistance S and Please let them speak English!!!!! Did not know their procedures are so lax, inconsiderate and uncaring! Crooks with licenses, Disgraceful Will wRn all my family, friends and strangers NEVER TO BOOK anything with United! Should be investigated for their services and lack off!!!!
M

Dec

Posted by United sucks

on 12/24/16 at 11:32AM

United airlines refund department is very rude. They are not helpful. Mostly, they don't speak English. They do not want to help. I felt I was annoying them when I called. The airline representative with reservations was very helpful she told me they would give me the credit for my flight in the form of a check or any credit card I wanted. However, united airlines refund credited it back to the original card which was not mine. I specifically put in writing if that's the case then I will just book another trip. They give incorrect information and they do not help at all. Based on the customer service I received, I will be switching to Delta Airlines from now on. Deltas customer service is exceptional and outstanding. They have the best customer service for an airline I have ever experienced. So sad that United Airlines had such terrible customer service

Dec

Posted by O2Sleep

on 12/19/16 at 8:11PM

I hope there is no airline worse than United because they are terrible. Somehow they charged me for 12 tickets when I ordered 6. Then after 5 phone calls and waiting on hold for 68min the last one, they finally found out they made a big mistake. Took me 3 days of trying to get my money credit back and they took there time getting it back on my card. In the meantime the credit card bill was due and I had to pay $2,200 for those extra false charges or get charged for interest. Next, I never could use the original 6 tickets. If you cancel after 24 hours you get nothing unless you want to pay a $200 change fee and the price of the new ticket. Sucks never using them again. Had a ticket on Southwest, called to cancel one day before flight they answered right away, no problem, no charge to re-book. Why such a big difference in service?

Dec

Posted by Anonymous

on 12/3/16 at 1:55PM

On September 27th on a flight from Miami to Newark I did swipe my credit card to watch a football game , the screen wasn't working , the flight attendant said I wont be charged , now reviewing my statements I see that he was wrong . I'm trying to do a dispute , but I don't have the flight info , so I cant do anything ; apparently my name and telephone #(witch is in the system ) isn't enough . WAY TO GO , I just want to let you know how frustrating a refund request could be with United . my time is worth more than $7.99 and you are taking advantage of it .CONGRATS

Oct

Posted by Anonymous

on 10/27/16 at 2:58PM

Unable to get my refund information for tracking purposes online so I called and was rudely transferred to the refund department to wait 38 minutes on the phone with a no response. Had to hang up at that point and will have second thoughts about travelling with United!

Oct

Posted by Margaret H. Matteson

on 10/18/16 at 9:09AM

On Oct. 12,2016 at about 4pm I spoke to a United employee at the gate (Dulles Airport)
I requested a seat change because I was given the very last seat on the plane. I was told I could purchase a seat change to 9f and get extra leg room. I said no, I would not do that. Then she said "I am going to give you this seat with no extra charge but do not expect this the next time you fly United". I was very grateful and expressed my thanks. However I have been charged 36 dollars on my credit card!!! So, you owe me 36 dollars. I(Iwas on my way to Kansas City, flight leaving at 5:25pm.

Oct

Posted by jerraspitler

on 10/16/16 at 12:47PM

absolute worst airline, worst customer service, worst employees.
my 6 hour travel day turned into 36 hours!!!!!
i was scheduled to fly out of dayton internation airport at 6:05 om wednesday october 12th and fly into chicago, then fly into eau claire wisconain at 8:45pm. i arrive at dayton ohio airport at 4:15pm, we boarded the plane and about 10 min later they said the handle was broken on the door so they were waiting on a mecanic, about 20 min go by and they tell us they have to delay the flight 1 hour because the mecanic couldnt fix it.... however my connecting flight in Chicago only had a 58 minute layover. so I was going to miss my second flight (which by the way happened to me in March, and United put me in a hotel in Chicago, The next morning I received an email saying my flight was cancelled, so i canceled my shuttle service to the airport and sat in my hotel room on the phone with customer service for an hour to only find out that i somehow recieved that email by mistake and that my flight was actually leaving in a half hour, never got any amenities for them completly turning my trip and vacation around ). so since i knew i was going to get stranded in chicago again i asked if i could go get my flight changed to the next day so that i wouldnt get stranded in chicago again, so they switch my flight to october 13th.. on october 13th once again arrive to dayton airport at 4:00, board my plane at 6:05, the flight attendant says that chicago has grounded their airport and are not accepting and flights for an hour so we unboard again!!! i race off the plan go to the front again, the same gentalman helps me again, he proceeds to tell me that their airport is run by people that have no idea what they are doing and says he handed in his badge and he quits his job in the middle of helping me!! then there are NO employees at ANY airline station, not a single one. so i cal customer service, i get told by three different people that they will help me, then they SAY they are placing me on hold and then they hang up on me entirely. i finally get connected to someone to help me and they tell me there's no other flight that I can take to Eau Claire Wisconsin, and that Chicago's airport was never grounded, she told me that my airplane most likely had a mechanical issue because United always canceled their flights when it's mechanical. I had to switch my flight from Eau claire to minneapolise and my parents had to drive 2 hours to pick me up, plus our 2 hour drive home. on top of all of this they sent my luggage to a different airport and i had to go without my belongings for 2 days. i am completly appalled by this entire situation never once in my life have i ever dealt with such bulls*it before. this is the WORST airline NEVER fly with them.

Oct

Posted by Armand5978

on 10/8/16 at 2:08AM

I want my 375$ back now.

Sep

Posted by will l gary

on 9/9/16 at 7:02AM

will can go because of his job in the army

Sep

Posted by Salbug

on 9/1/16 at 8:08AM

Cancelled ticket last Dec. Plus bought insurance. I don,t fly much so thought buying ins. would give my money back. WRONG......they said ins. Only covered me if they cancelled, gave me acredit, but want to keep 200.00 of my money. Tried to give it to my daughter to visit me. WRONG again. United SUCKS, money hungry --------!

Aug

Posted by Anonymous

on 8/30/16 at 9:27AM

I paid $7.99 for a movie, all of a sudden the screen had no signal at all. How can I get a refund for the money that was taken out of my account but couldn't even choose a movie?

Aug

Posted by Anonymous

on 8/15/16 at 10:57AM

I had a 3 hour delay from charlotte N.C and i was charged online $519.88 fr my airplane ticket and since we had a delay we finally got to Houston TX. I missed all my flights to mexico so the man told me i was getting a refund back to my account so i did got the refund and now tht im in mexico i check my account they took out the money agian ill never fly with UNITED AIRLINES agian!!!

Aug

Posted by NeverflyUnited!

on 8/11/16 at 5:20PM

We have to fly back across country because of medical issues related to my mother's ovarian cancer. She is now in hospice. United Airlines was indifferent as to our family's problem. This is not the way to run a business. I will never chose to fly UA again.

Aug

Posted by Anonymous

on 8/5/16 at 11:13AM

my father past away in an car accadent we had to fly home eary..this is avery sad day for me and my famliy im hoping you can give me a refund on the flight we had to take home..thank you Kathy Dunham confirmation THE AMOUNT WAS $204.00

Jul

Posted by larry popkin

on 7/21/16 at 3:33PM

What A Farce!!!! You Call United For Help On This Medical Refund, My Sister Has Ovarian Cancer. And You Get The "run-around" To Go On Line For Refunds And Get Nothing! What Is Wrong With United, They Use To An Honest Airline!!!!?

Jul

Posted by Anonymous

on 7/19/16 at 6:04PM

Terrible customer service
Never fly United
My mother-in-law was suppose to fly to sandiego, she has medical emergency.doctor recommend it's not safe to fly. We submitted all supporting documents for refund request. They emailed us that they are unable to refund our money. They did not state any reason, did not request any additional documents.when I called customer service they said they cannot help us as it is from refund department and there is no direct line to contact them. All I can do is leave feedback. What nonsense. They are not there to serve customers,they are there to Harrass customers and make money.
They have representatives that don't want to help all they state is go online, if that's the case then they should get rid of all employees and just make it online service.

Jul

Posted by [email protected]

on 7/15/16 at 9:50AM

On July 7,2016, We FLEW FROM Ft. Lauderdale, Florida to Newark New Jersey, and while, I was waiting at the gate the woman from United Airlines made me check the size of my Bag, and then checked it in for FREE, WHILE WE WERE GOING on our trip. When I was returning on July 11, from Newark New Jersey Airport, back to Fort Lauderdale, Florida, A different United Airline Patron made me Check my bag in, which caused me to pay a $25.00 check in fee. ON both of my flights, going & returning; the flights were both fully booked, and they had announced that YOU Can Check your Baggage in for Free, AND So i feel that I shouldn't have been charged THE $25.00 BAGGAGE cHECK IN FEE. Also, the Passengers that were on our flight, had the Same` size Bag as`mine, that they had put in the Overhead compartment. Because of this I feel that I should be refunded,my $25.00 that had been taken out of my checking Account. Please Contact me by Emailing me; The Baggage Check in Claim # is 6016734358; MY Itinerary # is J9RWGF, AND THE FLIGHT RETURNING WAS July 1, 2016; FLIGHT 271.

Jul

Posted by ian

on 7/7/16 at 6:07AM

Do Not fly with united - terrible customer service.
Booked flights from BHX to SFO unfortunately due to ill health one of the party could not travel. Cancelled ticket 10 days before flight - now told I won't get any money back.
This airline over books the planes and asks passengers to leave if full, they charge taxes to every person that books a ticket, if they are cancelled they pocket that tax. The least I would have expected would be the refund of the Air Passenger Duty - but NO! How on earth can they charge Air Passenger Duty when the passenger cannot travel?

Jun

Posted by Bennyinpa

on 6/17/16 at 11:53AM

I had an emergency flight from pa to Sacramento the fall of sept 2015 . On my flight back from Sacramento to Chicago my plane was delayed several hours and I missed my connection in Chicago to Philadelphia as did everyone else on the plane but before leaving Sacremento I was told and rescheduled on another flight in the AM and told how to apply for a credit . I was impressed with how well United handled us all getting off the plane in Chicago , a representative was waiting and gave everyone hotel vouchers and meal tickets for over night stays , the hotel was very nice and accommodating , but I didn't get much sleep as I caught a very early flight home and went in to work with serious jet lag . I did email United and I did receive a $125 credit for another flight which I'm using now . But after reading all these stories , I suggest people buy flight insurance , I always do , it's about $25 per person and it would certainly save you all allot of agrativation .

Jun

Posted by Carl Johnson

on 6/6/16 at 3:22PM

We paid a fee of $25.00 to United Airlines for one suitcase to be sent from Ft Wayne, Indiana to Sacramento, CA on May 31st. Our flight No. UA5035, Conf.was cancelled after we had paid the $25.00. Baggage
We were rerouted June 1st via Delta airlines from Ft. Wayne, Ind. to Sacramento, CA and paid a $25.00 fee to Delta. Persons at United Airlines said they could not give us a credit for the $25.00 and we would have to contact United Airlines directly.

May

Posted by Unhappy customer

on 5/27/16 at 11:58PM

I have searched 3 times for united airlines ticket routing code G4TPWM, for proof of my cancellation that I can use this toward another ticket with in 1 year. In addition to a $200.00 fee. Have not been given the privelaged to be granted the screen to see the reservation cancellation.

I simply wanted to request a confirmation email for proof of purchase. I Was told to see this on line. They had no way to send an email to me.

Prior to that was told I needed the date the ticket was purchased, and address of person who made the reservation.

Prior to that talked to a person who gave me the ticket number

In all my attempts I have come to the conclusion this is a difficult airline to deal with. And really don't have the desire to ever use the hjservices. Much to I'm sure to their delight.

Apr

Posted by Anonymous

on 4/20/16 at 4:29PM

We were in Denver last week and scheduled to fly back to CT on Saturday. By Thursday, the pending blizzard was being broadcast continuously with serious warnings. We called that Thursday night and changed our flight one day earlier (Friday). We were charged $675 in change fees. Shortly after boarding, our original flight for Saturday was cancelled due to said blizzard. After several calls to United, I was told to fill out forms online to request a change-fee refund. I did but was emailed the next day that my request was denied. Is there a way to pursue this or appeal this decision? It seems very unfair to be charged a change fee for being proactive regarding the weather when in fact the original flight did end up getting cancelled. If we did not take the early flight, we would have been stuck there until at least Monday - with no place to stay and missing work.

Apr

Posted by UnitedScarelinesGotMeToo

on 4/18/16 at 5:43AM

I don't fly often, but when I do... I get screwed by United Airlines too. They must have an extensive collection of "open" tickets for all the refunds they refuse to issue. Their customer service is also sloppy at best. I'll eventually use my canceled/open ticket, but I will never buy or fly United again.

Apr

Posted by P-O'd

on 4/4/16 at 7:20PM

wouldn't you think all airlines would want to match Southwest policies regarding cancellations? I don't necessarily think any airline should "refund" the cash but giving you the full purchase price in credit for another flight is honorable. United, no honor. erase the cancellation fees from your line item annual budget.

Mar

Posted by rose

on 3/27/16 at 9:25AM

I just found out that I am losing my job. I purchased 2 tickets to accompany my very elderly parents for them to go see 1st great grandchild. I'm a single mom, I can't afford this expense without a job. United wants to credit me. I don't need to travel - I need my money until and if I csn secure another job . So united has my money csn resell the sit seat at s higher rste but they need the money more than me.

Mar

Posted by Elizabeth B

on 3/3/16 at 9:31PM

How does one get thier money back after being charged 26.00 four times on two credit cards because ppl helping claimed credit cards didnt work but i later see every time she swiped my card i got charged!!!!! I dont want "Im sorry " I want my money back #!!!

Mar

Posted by Anonymous

on 3/3/16 at 9:21PM

I was over charged for one suitcase today as I traveled from Detroit Michigan to Gulfport Ms. On two different credit cards!

Feb

Posted by Unimpressed

on 2/16/16 at 8:53PM

The hurdles encountered in my attempt to get a partial reimbursement for a hotel room I had to rent in Chicago are bloody absurd!! I will do what I can to avoid flying United again and pass on my experience to as many potential customers as possible. I liken the United approach to customer service/care to what in Canada is referred to as "hosers".

Jan

Posted by Anonymous

on 1/28/16 at 8:10AM

My son Lucas was in Texas visiting was to return on the 30th of January ($191) his Gramma passed away suddenly and he had to return on the 12th ($600 US Yikes).We haven't cancelled his flight yet for the 30th which he no longer needs because he is back home in Alberta. Is there any kind of refund we can get, I have a death certificate if needed. Thank you

Jan

Posted by Big question for United

on 1/25/16 at 8:37PM

As a 1k customer I was able to cancelled a ticket within 24 hours. It was a ticket 1st class from SF to Hkg for $5,600 US dollars that I cancelled within 1 hour from being purchased. Tonite (11 days after the cancellation) I called customer service to request status on my refund. After 3 transfers, one of the answers was to give my number and someone would call me back. The response was "You cancelled it but did not ask for a refund" . Whatt?. As supposed to what? I responded. Their answer was to use the same confirmation on future travel. Who keeps cancelled confirmations and United has added a column on All Reservation that is called "inactive" and is where I found this cancelled reservation.
This is stretching it a bit and I wonder how many people never use the credit and United never lets anyone knows how big is the pool of money they have on cancelled reservations???

Jan

Posted by KEDDY

on 1/12/16 at 11:58AM

Just Another Person Jacked Out Of 200.00 By United So I Could Go See My Sister Who Was Dieing At The Time. United Air Line The Air Line With No Heart

Jan

Posted by Wright Stuff

on 1/11/16 at 2:50PM

I see I'm not alone with United as tied with American for worst airline in the world. I booked a flight with United a year ago for a trip to Galopogos Islands. One day before I fractured my hip was in hospital and had my assistant call to cancel flight. Received a credit for future travel which had a one year from DOP 2-17-2015. Tried to contact United and spent hours trying to access account. They require more info then banks , user name, pin, phone , address, what if info changes. Anyways called a discounted employee who after no luck using my email and number ON THE TICKET I was told sorry we have no record of you. The funny part is I am US citizen living in Mexico and in the 6 year living here never have I been so ripped off, lied to and all because refunds are best way to not honor their promise. Never ever fly with The Cooked Company called United.

Jan

Posted by NVB

on 1/4/16 at 11:15PM

I bought a round trip ticket for my son in Sept 2015(HRL to FLL to HRL) for Dec. 18th, 2015. On Dec. 8th,2015 I changed the flight so he could fly on Dec 9th, 2015 and I cancelled the return portion (FLL to HRL). I was charged $200 for the change fee and I was promised travel certificate for $366.60 to be sent to my email within 3 to 7 business days. I called back on Dec. 21st, 2015 to say that I had not received anything...I was told there was a glitch and I should positively receive it by Dec 29th, 2015. I called today, Jan. 4th, 2016 and at first I was told it has not been processed and then I was told it was processed but they can not follow what happened to it ..next the lady rep said she will send it right away...did not receive it for 10 minutes so she then said the techs can not figure out why I can't receive the email...then the line was cut off (AFTER AN HOUR WAIT)...called back and another lady said, she will take care of it right away and then ...the same thing that she has sent it and she doesn't know why it is not showing in my email (BTW, I RECEIVE EVERYTHING ELSE FROM UNITED)....then minutes later after checking with supervisor, she said the process will take 3 to 7 business days....I TOLD HER I'VE BEEN WAITING SINCE DEC 9th AND THIS IS MY FOURTH CALL...asked for supervisor...Nick 8L...he said he can not do anything and they have emailed AND MAILED the certificate and too bad that I can not receive them...I then asked him, if they have emailed and mailed me the certificate four times and I have not received them, WHY ON EARTH IS HE E-MAILING AND MAILING THEM AGAIN.....SHOULD HE NOT BACKTRACK TO SEE WHAT IS THE PROBLEM? AM I TO BELIEVE THAT MY EMAIL CARRIER AND MY MAIL MAN ARE IN CAHOOTS NOT TO DELIVER UNITED AIRLINE EMAILS AND ENVELOPPES?????? I NEED AN ANSWER TO RESOLVE THIS SITUATION....I AM COPYING THIS EMAIL AND MAILING IT TO THE HEADQUARTERS...

Jan

Posted by Hoping

on 1/3/16 at 2:53PM

Was supposed to fly from Oregon to Ohio just before Christmas for my nieces wedding. Had a strange stroke-like episode and my Dr. said I could not fly until they figured out what was wrong. She wrote me a note and after contacting a representative from United, went online and filled out the request for a refund or at least a voucher. Scanned the note and added detailed comments about what happened. I just got another email from United saying I need to send a Dr.'s note....I tried checking the refund progress online and it said there was no information and to call airline. I called United and the message said my refund progress could be found online. And so the circle begins....I am afraid this is the beginning of a long battle.........

Jan

Posted by James mcgillen

on 1/1/16 at 7:14PM

My wife was rushed to the hospital dec 15..........by ambulance........she has been house bound since then and next week....(the dr does not want her traveling). I canceled our flights to Chicago (dec 22-and dec 26) and to Hawaii (1-4...1-10).

Not exactly a great Christmas........ Thank you for your help

James Mcgillen.

Dec

Posted by Anonymous

on 12/25/15 at 9:06PM

We had tickets on United dec 23rd. I became ill as we were leaving our home to the airport for our flt. We cancelled our flt. We were informed we had a 200.00 change fee but money left on on our tickets to purchse new ones at a later date & use it toward our new tickets. Made new reservations 2 days later Online & they are not giving us ourmoney voucher to deductfrom are new ones. What do we do to havethis happen.

Dec

Posted by J

on 12/22/15 at 3:52PM

I was approved for a refund on November 12th which I have not seen on my Visa. United airlines insist that they sent my refund and that my credit card company has it on hold. After 6 weeks of going back and forth with Visa and united airlines I have not seen a single dime. Visa can not do anything because he original ticket was purchased in 2014 and United airlines has the worst customer service. Trying to get a hold on f the refund department has been HELL and if I do all they have to say is well it's refunded! I don't have the money United airlines continues to say they sent it and visa denies receiving it. Where is my Monday!!!

Nov

Posted by helen

on 11/25/15 at 5:20AM

NEVER FLY ON UNITED! I swore years ago that I would never again, slipped up and bought a ticket I have to change and have a $200 change fee! ridiculous! Their policies are totally unfriendly to customers. Southwest is a little more expensive lately but, flight changes are free, bags are free, and they have great customer service!! GO Southwest!

Nov

Posted by unhappy

on 11/22/15 at 1:44PM

I am a very unhappy customer, the services we received were horrible,we spent the entire day in Houston airport arriving at 12:00 in the afternoon after getting off a 7 day cruise, which by the way was awesome. To catch the flight from hell. Are flight was repeatedly cancelled due to what the said was bad weather but records on the internet showed different, to finally get a flight, and land there the next day at 12:38 pm. But was not are finally stop. That was canceled and as far as I know it was not to take place till the next day, which is today and I am typing this, and they still haven't arrived. We had to pay someone to come get us , So we could be with our children who needed us and by the way still don't have and luggage which we paid $50 for, too, United we need some compensation here

Nov

Posted by Better Now!

on 11/17/15 at 1:04PM

I was unable to use my airline ticket from Kansas City-Denver-Albuquerque, October 15, 2015, due to a severe illness experienced by my husband. I contacted the airline and was told to write a letter and to attach a letter from my husband's doctor explaining the situation. I was instructed this may help in getting a refund from United Airlines. Thank you for your time and consideration.

Nov

Posted by [email protected]

on 11/3/15 at 10:13AM

To Whom it may concern I flew to LA on October 20th to LA from Charlotte NC. When my dauther booked my flight she did not use my United Pus Explorers card. She booked it with Orbits. I am supposed free bag check in with my United card, but they charged me for bags round trip. I was wondering if United would riemburse me for my charges. Thank You Loretta Ricciardi

Sep

Posted by Anonymous

on 9/18/15 at 6:11AM

I have a promotion refund ticket which will expire Sept 27th 2015. I called several days before booking, and I was told by an agent when I make a reservation I can call and give the promotion code and code. my daughter booked my ticket, I called after the booking and was told that I should call before she booked.This type of communication was unacceptable and deceptive.I will be flying to Honolulu on Sept23rd 2015 my promotion code: my conf# for Honolulu is MY REFUND IS 100.00 Please resolve this complaint. Thank You.

Sep

Posted by TMM

on 9/4/15 at 10:00AM

Called the customer service line: here is the response I received after explaining that my boss had a 5 delay and that the United agent said that if it was over a 4 hour delay he would get his money back.
His response-Its like buying dinner then eating it and asking for you money back. Not even close. Our corporation flies with United daily and I we will be having a meeting to discuss using another airline in the future. Super disappointed!!

Aug

Posted by United Airlines Customer

on 8/27/15 at 12:22PM

I posted a comment on 8/12/15 as The Little Guy. I sent an email about my issue to the complaint department. This is the exchange that followed:

Dear Mr. Lee:

We value your feedback regarding your reservations experience. From

what you describe, we failed to meet your expectations for providing

good service. Please accept my sincere apologies.

Mr. Lee, please allow me to explain our fare rules. United, along with

all other air carriers, offer different types of fares; ranging from

discounted fares that are non-refundable and carry penalties for

voluntary itinerary changes up to full fare tickets that are

refundable and carry no penalties. In researching your issue, I see

that you made the original booking on our website. The tickets you purchased were

discounted, non-refundable fares. It is very important that when

purchasing a ticket online (not just on our website, but any online

ticket provider), that you read all the rules associated with the

fare. Those rules and restrictions are presented to the purchaser

before proceeding to the payment area. The rule for your fare states that the

fare is based upon round-trip travel and that voluntary changes may be

made upon payment of a change fee of $200.00 and any difference in

fare on the new date of travel. Unused tickets are valid for one year

from date of issue or for one year from the date of which transportation

commences, whichever is later.

When purchasing a discounted fare, the rules apply to each traveler in

the booking and each time the ticket is changed. Multiple changes on

discounted tickets can be very expensive. You must make the decision

whether it would be better to take a loss on the tickets and purchase

new ones or continue to change the original tickets.

We certainly recognize that you do have alternatives in your choice of

carriers and understand your dissatisfaction with our fare

restrictions.

We feel our fare rules are equitable and consistent with that of the

other major carriers.

We are committed to maintaining the integrity of those fares.

Regards,

Carl Davidson

Customer Care

My Reply-------------------------------------------------------

Carl,

To say that you are an equal opportunity molester, and molest EVERYONE

you come into contact with, not just SOME, an then attempt to justify

the perversion by saying that everyone else is doing it ("we are

consistent with other major carriers") is asinine at best. Also, to

respond to your point of me "having to make a decision weather it would

be better to take a loss"; I have made a decision, to never use United

Airlines for anything other than a talking point on every website that

posts complaints about companies who use predatory business practices.

And thank you for your response. I will post your reply as the official

United Airlines reply to my complaint and let the readers decide.

Sincerely,

HE REPLIED BACK-----------------------------------------------------

On Aug 20, 2015, at 11:18 AM, [email protected] customercare_at_united.com wrote:

Dear Mr. Lee:

As always, constructive comments regarding our policies are both

encouraged and appreciated.

I regret you were disappointed in our revenue ticket policy changes. In

this challenging and competitive business environment, some changes were

necessary. But our policies are modified only after careful

consideration and market analysis.

Periodically, we make policy adjustments in response to industry trends.

We are confident that the long-term benefits of these changes will

significantly strengthen our ability to continue offering a competitive

product with superior value.

We appreciate your business and look forward to welcoming you on board a

future United Airlines flight.

Regards,

Carl Davidson

Customer Care

My Conclusion-----------------------------------------------------------

United Airlines does not care about its customers, only the bottom line. Customers are only sheep they intend to fleece for a profit.

Aug

Posted by Anonymous

on 8/24/15 at 1:18PM

Three Weeks Ago Today, I Called United, After 20minutes Of Holding, I Finally Reached A Live Agents Voice.i Flew San Francisco London 6/24/15, Flight 901, ( Confirmation Number)i Paid $195. For A Economy Plus Seat. Here Is The Problem, The Sound Didn't Work For The Tv, ,nor The Overhead Lights, So The Stewardess Said We Would Be Reimbursed With Airline Miles. I Called Three Weeks Ago, To Ask About The Reimbursement, The Agent Said, No Miles, But My $195.00 Would Be Credited Back To My United Plus Explorer Card From Which I Paid For The Seats. Today I Called, Spoke To A Woman Named Shelly, And After Waiting 1 1/2 Hours On The Line, A New Woman Came On To Say She Was Transferring Me To The Refunds Department. I Hung Up, My Phone Ran Out Of Charge. Three Weeks Ago I Was Given A Tracking Number. My Name Is Mary Lynne Madden. Please, Can Someone Tell Me Where My Money Is?

Aug

Posted by Another Discouraged UNITED Custo

on 8/24/15 at 11:52AM

After reading the unbelievable number of complaints and unsatisfied consumers on this website it is not very encouraging that something will be accomplished. However, I will share my experience in summary. My wife and I bought two round trip tickets in the first week on June 2014 for a trip in July 2014. My father became terminally ill at the end of June 2014 and ended up in hospice in the Idaho Veteran's Home, where he later passed away. We contacted United Customer Service and was helped by a nice young man who cancelled our tickets and talked us through the process of filing for a refund on line. We submitted all the documentation of my father's death, including his death certificate, on line and was later notified by United, via email, that our refund request was granted and it gave the dollar amount for the tickets. However, United only refunded the coach ticket price and not the upgraded first class tickets we purchased. The refund approval email informed that the specified amount would be credited to our credit card account that the tickets were purchased on. We waited for months and found, with the help of our credit card company, that no such credit was applied to our credit card account. We contacted the United Refund Department and informed them of the absence of our refund and all we kept getting back was that the refund was credited to our credit card account. We went back and forth with United explaining that no credit was posted. We even got our credit card company to fax the United refund Department a letter on their letter head confirming that NO refund credit was posted to our credit card account. Our credit card company also requested twice, in writing, that United provide the reference/confirmation number issued for the refund credit, which is used by companies when they refund a credit to a credit card account. However, United kept sending the same emails saying simply that the refund was credited to the credit card account with no further information requested in order for our credit card company to FIND the alleged refund that United supposedly send. All of our correspondence is chronologically kept and we are in the process of going forth with legal action if United continues not to cooperate.

We requested a refund, performed all the necessary requirements for a refund from United, received written confirmation that United approved our refund, verified and confirmed that they DID NOT credit the refund to the credit card account we used to purchase the tickets and that they agreed to credit the refund to. Furthermore, we have proof that they willfully refused to reasonably cooperate with our credit card company to provide the information necessary to track down the alleged refund that United claimed it refunded.

We are still attempting to resolve this matter and receive our already approved refund but are aware that United has made it crystal clear that they do not wish to cooperate in the honoring of their refund approval or provide payment.

Aug

Posted by Elaine

on 8/19/15 at 12:40PM

Our Grand daughter was getting married 8/1/2015. Our Daughter bought a ticket for my husband and I, for a surprise. I have been ill and could not use the ticket, I had two of my Doctors write letters for me, explaining to the airline why I could not fly. Sent them to the Daughter, she presented them to the airline and they refused a refund or changing the tickets into her name and her husbands name. Said I could use them within a year. I never will use them, I won't be able to fly. Why is it impossible to have them changed into different names? Any business that is to big to accommodate their customers does not need my business. If I could fly United would not be the chosen company.

Aug

Posted by The Little Guy

on 8/12/15 at 7:55AM

I came across this website looking for the ticket refund policy for United Airlines. I too purchased two tickets (total = $948.00), five months in advance, for my wife an I to take a vacation in the Caribbean. Well, a month after I purchased the tickets my wife's employer notified her that they were providing MANDATORY training that they would not allow her to miss without some type of disciplinary action. Needless to say, her trip was cancelled. My perspective was, how am I going to go on a Caribbean vacation alone without my wife? I wouldn't. Even if I wanted to go without her (which I didn't), I couldn't; she would have KILLED ME.

So, I called to cancel the hotel room reservation; no problem. I called to cancel the rental car reservation; no problem. I called United to cancel our flight; PROBLEM. They told me that I had bought nonrefundable & nontransferable tickets, which must have been in the fine print, because I guarantee it wasn't clearly stated. The "agent", who refused to give me her last name, informed me that the best she could do for me was to give me a credit for each ticket. A credit that had to be used within a year from the date of purchase of the ticket. A credit that if and when I decided to use it, I would need to pay a $200 rebooking fee PER TICKET. Unacceptable. I asked to speak to a supervisor, she put me on hold for approximately five minutes. when she came back on the line, she said that she could not find a supervisor but I could stay on hold until she could find one. I asked her how long would that take; she replied "it should be less than an hour". I was so livid I could feel the veins in my head throbbing. I told her that being put on hold INDEFFINATLY was unacceptable. This "agent" then told me that I could go online and file a claim with the Refund Department. I asked her if she could transfer me to the Refund Department. She said, "No I cant, you would need a claim number first, and to get a claim number you need to file online with the Refund Department". Come to find out, AFTER you file a claim with the Refund Department, it takes usually 5 to 7 business days before they email you back. WHAT A SCAM!

Believe it or not this story got worse as I called back and DID get in touch with a supervisor who was more rude than the "agent".

It is clear that it is United Airlines company policy as difficult, if not impossible to get any kind of refund for a ticket purchased. I could understand penalties for canceling a reservation the week of a scheduled flight. It could be difficult for them to fill that seat with such short notice. However, four months advance notice is PLEANTY enough time to fill a seat; and to take money from one customer who can no longer use the service, and then take money from another customer for the SAME service seems like fraud at best and outright stealing at worst. This is why I contacted my bank, and told them I was being charged for a service that I had not and would not use. Chase Bank credited my account with a "temporary" refund until they could sort out the details with United Airlines. Now United can play with someone their own size, since the refused to play fair with little ole me.

Aug

Posted by Overit!

on 8/3/15 at 4:54PM

I have called customer service at least 10 times today to understand how I'm paying them money to use a credit. I too have a $200 change fee, which nobody can explain exactly what that means, and will owe them money to use my credit. $50 processing fee, and $50 fee for booking through travel agency. I highly recommend anyone considering using united Airlines to reconsider. Rude customer service who couldn't answer my questions or even understand my language. United blows! Will never fly with them again! Good luck getting a refund!

Aug

Posted by Anonymous

on 8/2/15 at 6:16AM

Dear Sir,

My wife and I were supposed to be on United Flight 1441 from ORD to Houston leaving on Sunday, August 2 with a connecting flight in Houston to Costa Rica at 8:54a. The flight from Chicago was supposed to land in Houston around 8:00a. After a gate switch in Chicago, the plane was gruonded for a priod of time for mechanical reasons. The delay was expected to be around 1 hour which would hav made us late for the connecting flight. The next flight after the connecting flight was around 10:10a. But that flight was filled and we were going to have to fly stand-by( a 50-50 chance). The next flight after the 10:10 was around 5:45p. After sitting in the airport since 12:30, my wife said we should just forget it.

The trip was put together by Brightspark of Deerfiled, ILlinois.

I did pay the $25.00 and someone in baggage claim said I should call or email you regarding my $25.00 refund.

By the way, the Captain, Dave, and the co-pilot were helping us out at the gate across the hall, for which I will be forever grateful.

Thank you for reading my email,

dave tosh

Jul

Posted by SoSad

on 7/20/15 at 2:54PM

I had to cancel a Flight due to a situation at the receiving end. When I contacted Expedia to do this they told me United had a $200.00 fee to reuse my ticket. I think this is outrageous. I will never fly United again and will probably end up losing the 264.00 I paid for the original ticket. I was given one year to use the ticket but at that time I will have to pay 200.00 plus new ticket minus the $264.00 credit. It all depends on where I fly next year but doubt it will turn out in my favor.

Jul

Posted by Jason

on 7/12/15 at 6:03PM

Bought Business ticket of a round trip to Honolulu from Toronto via Washington DC. The returning flight UA 144 departing HNL on July 8th got delayed about 7 hours and missed my original connecting flight which was scheduled to depart Washington on July 9th early morning. Both my wife and myself were seated in economy on UA5096 departing 5 pm on July 9th.

How can we get the refund for being seated in economy instead of business?

Jul

Posted by Anonymous

on 7/7/15 at 8:02AM

I had a trip scheduled to go to New York. The charge was $419.20. Then I wound up in the hospital. They are charging me $250.00 in a trip cancellation/change charge. That's more than half the value of the trip to begin with. Obviously I have no reourse but this is not fair.

Jun

Posted by toy

on 6/25/15 at 9:26AM

I need help in getting my refund. My Daughter came on flight Tuesday 06/16/2015 Conformation LRCHJB from the Dominican Republic and the police took her and the airlines took the DR's note why she could not fly the month before do to an illness. How do I get my refund now. my e-mail is my name is Troy please get back to me asap. Thank you

Jun

Posted by Anonymous

on 6/16/15 at 12:04PM

My husband and I have been flying United for many years. We booked our trip through ExpediaAARP and were charged for checked luggage. On a recent trip to Cancun, Mexico, we were charged $25.00 each for 1 checked piece of luggage, each. The first $50.00 charge was from the Baton Rouge airport, . Upon departing from Cancun, we were again charged $25.00 each for 1 checked luggage each, for a total of $52.00. We are requesting a refund in the total amount of $102.00.

May

Posted by Nell NG

on 5/28/15 at 8:21PM

I flew from Raleigh, NC on May 27, 2015 to San Francisco. Upon arrival at SFO I found out my flight to San Diego had been cancelled. After waiting in the FIRST customer service line about 30-45 minutes the customer service rep had the audacity to put up the closed sign leaving many of us having to go to a 2nd Customer service desk and waited another 45 minutes to be waited on. There I was told nothing could be done to complimentary reimburse me..no free hotel stay, no food voucher nothing. On my own, I used a kiosk to self book for the next day flight out. Leaving me to "sleep" (Haha no sleep!!) on the floor for 7 hours with only a provided blanket I got upon me asking, not by being offered. All eating places in airport were closed. I got water from another standard patron just so I could have something to take my meds with. Next morning I spent $12 for a coffee and the cheapest breakfast sandwich I could buy. The flight to San Diego went without incidence. Flight 4011 was cancelled and took flight 2119. The stewardess announced over the intercom to refer to flight 2119 when requesting a refund. SO I AM REQUESTING A REFUND AS INSTRUCTED. I PURCHASED FLIGHT INSURANCE WHEN I BOOKED ONLINE VIA CHEAPOAIR WEBSITE. MUCH IMPROVEMENTS IN CUSTOMER SERVICE FUNDAMENTAL ACCOMIDATIONS AND EMPATHY CERTAINLY LACKING HERE!!!

Apr

Posted by Helena

on 4/12/15 at 11:32AM

On Sunday, March 29 travelling from Denver, CO to Dallas, TX, the United Airlines agent asked me to scan my credit card in order to find my travel ticket. I scanned it and he asked me if I need to check a piece of luggage. I told him, yes.
He told me that $25 dollars were charged to my credit card. I told him he cannot do that since I have a credit card that allow me travelling without charge the first piece of luggage during national trips.
I purchased the travel ticket with my MileagePlus.Explorer card on March 18.
I should be charged with $25 dollars since one of the benefits you offer during the credit card enrollment is just "no charges for your first piece of luggage on domestic flays with the purchase of the travel ticket charged to the MileagePlus.Explorer credit card"?
I think it should be a refund to my credit card account. or let me know if I'm wrong...
Thanks
Helena Tapias.

Mar

Posted by 24vturbo

on 3/30/15 at 5:47PM

My daughter and I no longer need the airline ticket from united to visit University of Colorado. She has decide to go in another direction. With that said I tried to cancel my tickets. Which they will but without refund. The option I was presented was 1 year to change the ticket but it can only be used by me and my daughter (non-transferable) and will have to pay a $200.00 change fee per ticket. Which means that along with making $400.00 on the change fees, they can now sell my previous seats and double dip on the fares. I will never travel United again and plan on sending a twitter post to all followers about how dissatisfied I am with United policies. There are too many carriers in the industry to allow for this type of policies. My goal is to have at least 10 potential passengers change to a carrier other then United

Jan

Posted by joycedolak

on 1/25/15 at 10:24AM

The information requested for a refund has been sent 3 times and I have yet to receive money promised. Beginning to feel that I'm out the money and am NOT going to receive any refund though I was promised one.

Jan

Posted by frank

on 1/16/15 at 1:22PM

I was inappropriately charged $25 each way on a recent flight for baggage. Since I have a Mileage Plus card, the first, and for the only bag checked was supposed to be free. I could not do this on line prior to traveling.
Today when I called the United rep, she was rather rude and extremely unhelpful. She referred me to your refund website, which is impossible to navigate.
All I am trying to do is get a deserved $50 refund for the bags that should have been checked for free.

thanks.

Dec

Posted by United policies

on 12/13/14 at 2:36PM

On June 23, 2014 I purchased an Economy Plus seat for my flight L1KOLE. I did have to cancel this flight on November 5, 2014. Prior to buying the Economy Plus seat knowing the well known history of United's unfriendly policies, I read the Economy Plus Refund Policy in their web site that I have copied here:

There are certain scenarios where you may be reaccommodated in a seat other than the one you've purchased, such as in instances of irregular operations, a last minute aircraft change or an oversell. In these cases, you will be issued a new boarding pass. If you find that you have not been reaccommodated in a seat of similar or greater value, fees paid for the seat will usually automatically be refunded. In the event a new boarding pass is not issued, however, you may request a refund for your Economy Plus purchase.

There is no mention in that paragraph above that the value of the Economy Plus seat is non-refundable, so I bought the ticket.....o surprise!! on the receipt after I paid the $ 119 dollars, the receipt says: "Reason For Waiving Seat Fees: (Required)".

So when last week I requested a refund, this is the mail that I received from United Refund that I have copied and follows after this paragraph:

December 11, 2014

Dear Domingo Gonzalez:

Customer Refund Services has received your request for refund of the above referenced ticket.

•The Economy Plus offers are non-refundable and non-transferable. Voluntary changes to your itinerary will forfeit your Economy Plus Seat

Please be assured that United Airlines values your business and we look forward to serving you again in the future.

Sincerely,

Customer Refund Services

_____________________________________________________________________________________

United Customer Services

I received the notification that United will not refund the Economy Plus Seating that I bought in June of this year to used in March of 2015, as you can see there is no mention in your web site in Economy Plus Seating Refund policies of the non refundable situations but after the E.Plus seat is paid it mentions underneath " Reason For Waiving Seat Fees:(Required)....Why don't they put that paragraph in Economy Plus Seating Refund Policies???? This is another of the many rotten policies of United....I wonder if on March 16 2015, if they are going to keep that seat empty, beings that it is already paid for???. Any place in the USA if I buy any item (TV, appliances, clothing, etc,etc,etc) your are able to return goods or items for a refund....an airplane seat is nothing that can't be re-sold to another passenger.!!!

I have being a loyal member with the Visa card and with United Millage Plus for more than 30 years charging into my credit card account an average of $ 60,000 per year.

Seeing the authoritarian way the company has been handling their customers in the last few years, I am changing my Visa United credit card for a more friendly and supportive banking system, that takes care of its customers.

This has been "The last straw that broke this camel's back"...... I have had it with United!!!! and with their policies, I hope that you will see a number of "friendly customers of the skies" dropping the unfriendly United business

PD: I sending a copy of this e-mail to the United States Department of Transportation

Nov

Posted by Anonymous

on 11/29/14 at 7:42AM

Will not fly United Airlines 2 issues flying from DC airline maintenance delayed was 6 hrs. Then at State College plane issue with maintenance. Need refund of$25.00 for baggage since they moved us to fly Delta paid twice for luggage.

Oct

Posted by gruff

on 10/31/14 at 3:30AM

My son bought a ticket online for £750 to go and visit some friends in the US, the ticket was purchased about two months ago and was due to fly 20.12.14. unfortunately the friends he was going to stay with have had to cancel to unforeseen circumstances.
He went on line to cancel his ticket and ask for a refund as there is plenty of time so they can sell the ticket, but apparently they have offered £21 refund which is totally disregardful, given the people he is was going to stay with no he is insulin dependent and would be able to look after him if he found himself in trouble with his diabetes.It seems as other have commented this airline are just stealing any amount of money they can from people who through no fault of their own have to cancel their trip. if this is all they are willing to offer i told him to leave it so they can not resell the ticket and make even more money from it. We travel from the UK all over the USA every year but I will make sure we never use United Airlines again.

Oct

Posted by hate united

on 10/20/14 at 5:08PM

Never flight pets cargo on United! I had to go to the airport 3 times on 1 weekend because they kept cancelling flight. 2 hrs each way! I cancelled the flight totally and now I'm fighting to get my $300 refunded. It's been 2 months and still can't get anyone to talk to me.
Next option is to take it to the TV News stations.

Oct

Posted by plem

on 10/18/14 at 8:57AM

I hate United. A $200 flight change charge? Are you serious? I didn't even want to cancel, just change dates/destinations, so they would quite possibly receive more money from me to go to a different location and they could still sell the seat for the flight I can't use.
What a rip-off. I'll never, ever, ever use United again and recommend it to most of my circle. Not that other airlines seem much better, but to this point United has been unrelenting and just mean-spirited. So much for customer service

Oct

Posted by Paul hates united

on 10/14/14 at 1:37PM

United Airlines is HORRIBLE and their customer service or lack there of is a JOKE. My traveling companion had an MRI and found out she had a brain tumor needing immediate surgery that caused us to cancel our vacation. Even after providing them with a letter from our Neurosurgeon we were denied our refund. The COWARDS hide behind a web site and a FAX number, yes a FAX number like its 1985! You can speak with rude booking agents but good luck reaching the refund department. They probably don't even have a department, just an automatic system to say denied.

Aug

Posted by Carmen

on 8/30/14 at 9:52AM

Why I will NEVER fly in UNITED again and do not recommend it ! I went to Mexico From August 2-22 , I was supposed to return the 17 th , but a thif stole my purse with my American passport , all my money and credit card ! I have to replace my new passport in Mexico to be able to return to USA , I called united airlines to explain my situation and I miss my flight the 17 th and I have to wait for my pass passport until arrive the 21st ! To change my flight they charge me 200 dollars . My complain is united gave the worst customer service , they were very rude in the airport in Houston , I will never travel again with United !!

Aug

Posted by LUCA

on 8/26/14 at 10:36AM

Customer service asked for a note from Doctor , I am 89 years and I complied And sent a fax on June 5th and the Doctors note that I was mentally unstable.I have contacted customer service, and fax the note several times but to no avail My refund . Please confirm !!

Aug

Posted by Anonymous

on 8/2/14 at 7:28AM

I travel on United on th 9th July where I purchased seat 8a while at the check in counter I had an upgrade to business class. I was told that I would be refund for the seat purchase. To this day 2nd August I am yet to receive my refund. Help

Jul

Posted by Elda Hall

on 7/23/14 at 8:59PM

I am attaching a copy of the letter I recently sent to Customer Refund Services regarding our experience with a segment of UAL flight 1242 from Newark to San Diego on July 5, 2014. Only refund offered has been an electronic ticket credit for future travel. Future travel on UAL? I do not look forward to it.To: United Airlines Customer Services #6945366

Elda J. Hall

July 9, 2014

It was our 56th wedding anniversary and my husband and I decided to take what might be our last travelling hurrah since we are 83 and 87, respectively - a Mediterranean cruise. Since this involved some rather long flights, we felt it would be advisable at our age to fly first class.

Our itinerary:

(Wonderful accommodations and service)

July 3, 2014 - Barcelona, Spain to Newark, NJ via United Airlines, Flt. 0121

This flight was delayed for departure from Barcelona for four hours due to Hurricane Arthur so our connecting flight in Newark was changed to a later Flight 1242

(Again, wonderful accommodations and service)

July 3, 2014 - This is when the nightmare begins:

Our flight from Barcelona to Newark was smooth and we landed in Newark with the sun shining, not the bad weather we were anticipating. Flight 1242 was scheduled to depart for San Diego at 6:45 PM. However, a small remnant of Hurricane Arthur moved in and we well understood a further delay until the weather cleared. We were told our flight would be rescheduled at about 8:30 PM. After that, I lost track of how many times it was rescheduled - sometimes it was only twenty minutes, other times it was one hour, still others only 30 minutes and we were assured each time that we would be boarding soon.

- 2 -

The weather had cleared and gradually the terminal emptied as other flights took off. It was obvious that it was not the weather which was delaying us. We were eventually informed that they were awaiting the arrival of a crew and we would be taking off momentarily - the plane was ready. So we waited and waited, hour after hour, interspersed with brief announcements of delay times, until at 1:30 in the morning (July 4th), they announced that our flight was cancelled!!!!!

We were so weary, having already been on a nearly nine hour flight and then an additional six hour terminal wait. With some dismay, these two elderly passengers joined the long, long line which had quickly formed to receive vouchers and to rebook flights. Judging from the line stretching out ahead of us, we anticipated we would be standing in line for at least another two hours.

One enterprising United employee strolled the long line giving out a telephone number which could be called to rebook your flight. Fortunately, I had a cellphone and was able to connect with a very polite agent who informed me that there were no flights available to San Diego that day (July 4th) and the earliest she would be able to book us on business class would be the following day (July 5th) on Flt 214, departing at 7:35 PM. I booked it.

At this point while standing in the long line, the rumor floated down the line that since this was July 4th holiday, hotel accommodations were difficult to get, if they could be had at all. Passengers were curling up on the carpeting to sleep.

In addition, our luggage would not be available to us - it would be forwarded to San Diego - so we had only the clothes on our backs for the next two days!

It was now 2:00 AM on July 4th and we felt helpless, utterly weary, and desperate for a shower and a bed. We have a daughter in Wilton, CT (about 1½ hours away) and we awakened her at 2:00 AM and told her we were coming. We took a taxi ($259.40 - receipt attached) and gratefully had a bed to sleep in. Our daughter drove us back to the airport so this fee is for one way only.

We had no luggage - only those clothes we had on - I borrowed some from my daughter, but it was necessary to make some additional purchases, mainly for my husband ($99.93), receipt attached from Bob's bargain store.

The sad saga continues......

July 5th - Boarded our Flight 214, departure on time 7:35 PM. We had expected the same first class/business class accommodations we had previously had with Air Canada and United from Barcelona to Newark. Not so - the accommodations were not worthy of even the tourist class - not even a pillow was available. The seat was uncomfortable and poorly designed although slightly more spacious than tourist class, it barely reclined, and

- 3 -

the tray table was at such a precarious slant that I was apprehensive about the food sliding to the floor. There was no movie, no TV, or any other electronic equipment provided.

The food was definitely rated a 2 on a scale of 1 to 5, although the flight attendant made a very good ice cream sundae. Let me make it clear, the service we received from the

flight personnel was very good. My complaint is about the plane's equipment - certainly not up to United's description of "first class/business class" and even substandard for tourist class. Perhaps it's time to retire this particular aircraft.

A positive comment - Our luggage was waiting for us in San Diego when we arrived.

I now bring this to a close, hoping that some of my criticism may prove to be constructive. I would appreciate reimbursement for the taxi ($259.40) - in lieu of the voucher for non-existent hotel accommodations - and for the necessary clothing ($99.93).

Very truly yours,

Elda J. Hall

P.S. - Of no particular relevance, but I was a ten year veteran (secretary) of Pan American World Airways.

Attach: Receipt: Dial 7 Car and Limousine Service

Receipt: Bob's Bargain Store

Jun

Posted by Bab

on 6/12/14 at 10:27AM

We flew from Denver Colorado to Munich Germany. I payed over 5200$ for 4 tickets. 2 adults and 2 teenagers. We had to come home because my son got arrested and he was living in my home with his 2 children. Also he was watching my dogs. After we could not find anyone to watch my grand kids and my 4 dogs we were forced to change our flight and come back home early. When I taked to costumer service I was told a 1000$ ( 250$ per ticket) of the additional charge of 1668$ was refundable if I can proof I had no choice but to come back. "Just explain your situation and they will consider" I was told. Well to them it was not reason enough to return early. I guess my grand kids should have gone to department of social services and my dogs can just starve to death alone in a hot house for a week. I am very disappointed in the airline and there policy's. It will suck any penny it can get out of its costumes. I am sure they made a lot more money by reselling our tickets on our original flight home.

May

Posted by stuckwaiting with pet

on 5/31/14 at 5:44AM

I am furious that again United has kicked me when need!! I for the second time go to put a pet on the plane and to be told I can not use petsafe because the cabin is not oxygen pressurized. That would not be so bad if 1) I do not live 45 min away 2) have to pay someone to drive me if hubby is not available 3) have to now juggle my schedule again to get kids where they are need and make sure I can get back for the flight 4) have to call the new puppy parents or sugar glider parent and say their is a delay because of incorrect booking. 5) The people at the terminal in South Bend then gives me a time at noon to be back and when I asked for flight numbers and sometime of confirmation to tell new parents waiting on their new baby, He goes to get the manager who I believe calls security and I find out that I have to book the flight through petsafe and where I thought he was rebooking the pup he did not. Thank god I had the good sense to call petsafe right then and found out I would of been again told to come back because the noon flight was not a proper flight for pets either. You people really need to get this right or you will lose more business I ship seven to eight times a yr and thinking about going exclusively to Delta why???? Even though it is more I never had to wait or get delayed in flight

May

Posted by cheezyfrye

on 5/24/14 at 10:32PM

Ok,United/Continental (whatever they call themselves now, I honestly don't care) has officially lost me as a customer going forward, unless they are the only stinking airline that flies to some remote destination I absolutely have to get to in the future.

Had to cancel a $543 ticket last September because Suzanne was feeling awful, too awful to try and go to her Parents 50th Wedding Anniversary party. That means she was feeling bad! So tonight I'm trying to use the credit to buy her a United ticket to Houston for her July scans and check-up with her Oncologist. Found a itinerary for $361, but of course there is a $200 change-fee and then another $50 "agency" fee because I bought the ticket on Expedia or somewhere instead of buying the original ticket directly from United. Anybody else ever heard of this "agency" fee before, that was new to me.

But the cherry on top is that they won't even apply the $182 remaining credit ($543 - 361 = 182) to the $250 in fees. They want me to pay the $250 outright and then still have the extra credit sitting out there which of course they'll probably charge me another $250 to use later.

I even talked to a supervisor and then another supervisor and explained the circumstances that the ticket had to be cancelled due to effects of Cancer treatment and that I'm trying to use the credit to get Suzanne down to Houston for more check-ups related to her cancer. I was barely finished before she cut in again with the same Blah, blah, blah. "The change fees are a separate fee and not a ticket so I can't apply the credit and you have to pay the whole $250 right now. If you get a doctor's note they might refund part of the $200, etc, etc, etc..."

If the only thing they can do about their financial problems is continue to think up new ways to screw us with fees, fees and more new fees, why don't they just go out of business already. United can take their whole $543 credit (which is really only worth $111 in this case) and SHOVE IT!!! They're not getting $250 more from me, I'm going to go use that money to buy a ticket on SOUTHWEST instead!

Feel free to tell your favorite United story here in the comments. I might just send it all to 'em...

May

Posted by Anonymous

on 5/9/14 at 2:41PM

My flight from Denver to Fargo was cancelled last night. I needed to be in Fargo today, May 9,2014. The earliest they could get me anywhere close to Fargo was on Saturday the 10th. I had to book a flight on another airline to get to Fargo. The customer service rep in Denver said I could get a refund on this. My flight number was UA6413. My confirmation number was PCR5MP. My full name is Kay E Garaas.

Apr

Posted by matt

on 4/25/14 at 3:30PM

Below is the conversation that I have had with your Petsafe agent. He has not contacted me back and it has been 5 months since our flight. Please contact me back:

INITIAL MESSAGE:

Sir/Ma'am,

My wife and I have been loyal customers of united for years and we fly exclusively united. Our last experience makes me question our loyalty to your company. Our flight on the morning of the 9th was cancelled initially because of weather, which is understandable. Our second flight from SAN to IAD (UA238) was scheduled to depart at 2143 with myself, my pregnant wife and dog as a ($514.00) "pet safe" cargo. That UA238 flight made it to the runway and failed to depart because the radio was "faulty." I work in aviation communications, and the issue he described is a comm error when the navigator either "zeros out the comm suite" or fails to load the crypto so the navman can talk to the terminal. So the airplane could not depart because the flight crew failed to properly conduct pre-flight inspections and because the next cryptographer on duty could not load the right hopset.

Then, we spend another (3) hours in the terminal as my dog gets shuttled from one plane to the next in 40 degree weather so that we can take off. Again, to no avail. Then I get a call from the united cargo staff, that I have to pick up my dog because they were closing down...wow.

But what makes this experience truly noteworthy is that after all this, we got vouchers for yellow cab (that refuses to take dogs) for Crown Plaza Hotel (which was fully booked and could not take animals). So after finding a way to pick up my dog, wife and baggage, we stayed at the days inn (whose manager was kind enough to turn a blind eye to us keeping my already sick dog in the hotel).

I am taking my dog to the vet today to find out what his deal is, I'm not really bothered by that. What irks me is the terrible customer service we received after this happened and the lack of options we had available when clearly we were not your typical customers...pregnant wife, dog in a huge kennel, with no ride, no place to stay and a flight departing 12 hours later.

Date: None

RESPONSE:

Dear Mr. N,

Thank you for your correspondence regarding your recent PetSafe flight experience. I appreciate the opportunity to respond to your concerns. Your letter conveys the inconvenience you endured as a result of our service failure. I understand that as a result of this, your pet did not make the original flight. Open communication is essential, and sharing up-to-date information with you may have helped ease your frustrations. Our employees usually exhibit exemplary customer service skills and I apologize if it appeared we were unhelpful or unsympathetic.

Please be assured, it is never our intention to deliberately cause you or your pet distress of any kind. We realize the tremendous impact a delay can have on your carefully-arranged plans. Your comments will be included in the report distributed to senior management within the PetSafe and Airport Service Divisions for internal review.

Thank you,

Eric Hong

The PetSafe Desk

Feb

Posted by Beth Luttinger

on 2/23/14 at 12:18PM

Dear United Airlines.

I hope you can help me.

I am disabled and was unable to travel with my brother who is deal and mentally challented. I got a doctor's note and spoke to United. The initial charge was put on my cousin Jeff Mirken American Express as I did not have charge card. He put the reservations on his card and I mailed a check of $1029.60 to Mr. Jeff Mirken.

Jeff Mirken turned out to be a sick, nasty man. I asked him to call American Express so I can get a credit. He would then mail a check to me for the expenses. Jeff has so many metal illness that he refused to help me with the AE number and then he would send me a check for $1029.60. It may sound confusing but I had no choice to buy my ticket this way.

I have been trying to get Mr. Mirken for almost 9 months to help me. If he does not help, the airline ticket said they would give me a 2 vouchers of approx 225/each.

I am begging to ask you if I could apply the vouchers at credit to a hotel. I must take Mr. Barry Luttinger to Florida. The flight prices are 1/2 that of flights going to LAX.

AS I am on disability and have no job, to fly to Fort Lauderdale and then have to purchase 2 rooms to sleep, I just do not have the money. The rooms would cost me approx.$500 per night. I can not sleep in the same room as barry is noisy and is up for most of the night.

Please, if you need my disability letter and barry's check to American Express, and Doctor's note, can you help me. I just want to use the balance on a room. I do not plan on flying after my plans to go to Fort Lauderdal. I have no job and Barry is mentally challenged.

I am surprised as to the cruelty of people. Mr Jeff Mirken has been a first cousin. He refused to give me his AE number, apply credit to his card, and then mail Barry Luttinger the full amount that was issued on the AE charge.

If you need further explanation, please do not hesitate to call me or write.

Jan

Posted by rofamo

on 1/19/14 at 11:23AM

buy a flight from san francisco cal. guadalajara jal.mex to purchase online and was apart you this ticket charging me 25 dollars has more huviera as if purchased by telephone, if q pair call me information but only confirmed that. entire transaction of my purchase in the ise online also the person who took me by phone only and answer some questions I wanted him Asher was discourteous mut paresis q did not feel like working that entonses night I do not agree with that charge for that if at least that Mr. aya treated me While I would not complain about the charge but does not serve that person for customer servisio

Dec

Posted by Anonymous

on 12/30/13 at 2:13PM

I cancel a trip and was on a stand by and the girl at the airport told me that the 75 bucks will only be charge to my credit card unless I got inside the plane I never got inside why did she charged my credit card I need this amount put back on my card ASAP

Dec

Posted by Dee O'D

on 12/24/13 at 12:26PM

Was to be on flight 5619 on 12/23/2013 out of Denver to HLN. Confirmation # GW8ED4. Flight was cancelled! We were given no reason, no announcement--merely a notice on the monitor.
Have concerns about the discrepencies among agents--women at counter next to me (both of us from Denver) was given a hotel voucher for 2 nts hotel plus a food voucher. Both of us had rescheduled our flights on the Red phones at the United counters. We both were reschudled by United on Delta for 12/25/2013. I was told there is nothing that can be done when you live in Denver---no vouchers for lodging, food or transportation. After waiting 4 hours in line and it is now midnight, I was turned away with only a "sorry there's nothing we can do". Living alone, no family here, with friends all being elderly (I'M 78) this created quite a problem. After many futile attempts, was finally able to arouse a neighbor. Got her out of bed, being 50 minutes from the airport, finally returned hone @ 2:00am. Just feel everyone should be given the same treatment. Since the cancellation was not weather related---feel like some compensation should be given, if only for the cost of the luggage. Worked as a travel agent for 38 yrs. (many on Apollo) and had received reports from clients about mistreatment from United but had never experienced this personally until now

Dec

Posted by Anonymous

on 12/14/13 at 7:34PM

I just spent 40 minutes at least with Pablo Hernndez who states the only way to get a refund is applying online. Let me first tell you that part of my flight was CANCELLED by the airlines not by me, shouldn't that be an automatic refund, why should I have to request my money back???
lets not forget Ms Bonnie at ORBITZ, apparently all anyone can do is take your money but when something goes wrong you got to do all the work and call everyone and their brother yourself.
I think I will be making all my arrangements in the future myself so if theres an error it will be MINE at least.

Sep

Posted by sadintheair

on 9/7/13 at 7:13PM

4 weeks and nothing done yet. no phone calls or e mails from the refund department. Called and was told to wait for an e mail. Very rude rep. here also. I only deal will resevations, useless waste of time to talk to deadbeats. United better get its act together. Had to cancel due to the doctor reschuleing the surgery after my flight was booked.

Aug

Posted by Dori

on 8/29/13 at 8:26AM

I had to cancel a flight bereavment flight threw United Airlines and spoke with a Rasheeda threw customer service.... with in a MINUTE, she cancelled my flight and put in for a refund! Rasheeda was very nice and understanding... after reading all the neg. comments I was very concerned with having to battle the airline for a refund, but it was amazing how fast, easy and understanding she was! Thank you Rasheeda

Jul

Posted by Glorydays 38

on 7/31/13 at 5:18AM

My aunt age 65, and grandmother 82 with, oxygen and wheelchair both first time travelers with united airlines where told by the disability department they will be seated according to the need in row A A . Once there where seated at the very back of plane. My aunt was crying she said it was horrible my grandmother became very anxious and other passengers in front had to be moved in order to treat her. These issues with her health where discussed before booking. I just dont get it.

Jul

Posted by dhall

on 7/26/13 at 9:14AM

We had to cancel our flight at the last minute due to the unexpected death of my husbands brother the day we were supposed to leave. Although it was a non-refundable ticket, we were told we were eligible for a full refund due to the circumstances. We have dutifully filed our paperwork and provided the needed documentation. I then called to follow up and was treated horribly by a customer service representative named ALBERTA!! I will NEVER fly United again, and will encourage everyone I know to do the same. That was the rudest person I have ever spoken to in my life. She hung up on me!!!!!! Shame on you United to have such people work for you!! As if we didn't have enough pain!!

Jul

Posted by rfarhi

on 7/13/13 at 9:01AM

They canceled my flight from newark to richmond initially stating pilot fatigue at 9;00 am then switched to weather reasons which was at odds with the weather channel. They could not get me back to richmond in a timely manner (over 36 hrs).
So i took the train. They refuse to reimburse me. I will never fly united again.

May

Posted by Refund

on 5/6/13 at 5:53AM

Reference Flights 1611 and 1212, 7 Jun 13 from LAS to DCA. Mileage Plus VJ31812. I had to cancel the above flight for my wife Mitsuko Nakasone due to an unexpected change in travel plans. I received an email informing me I cannot get a refund. I don't feel I should have to pay for somethingI didn't receive. I consider this stealing. I have used United for years and have a lot of mileage. If I don't received a refund/partial refund, I will not consider United for my future international/domestic flights.

Posted by Anonymous

on 9/13/12 at 6:14PM

... doesn't speak English from being frustrated.My aim was defeated by united airline.The confirnmation # for this refund is AZMMP0.PLS I don't want travel certificate, money shd be pain into my credit car account. My mom didn't eat from 9am to 7pm. All the inconveniences shd be putting into consideration. Thanks, Unsatisfied customer. # ...

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