TJ Maxx Returns and Refunds

Please find details regarding the return and refund policies for TJ Maxx below. We encourage you to leave a comment regarding your experience requesting a return or refund from TJ Maxx so others can benefit from what you learned.

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TJ Maxx Return Policy

View complete TJ Maxx Return Policy

TJ Maxx customers can return or exchange merchandise within 30 days of purchase with a receipt. If a check was used to pay for the item, a 10 day waiting period is required for a cash refund. Returns without a receipt or if it's outside the 30 day window, a store credit will be issued. Items returned with a gift receipt will also be issued store credit or the item may be exchanged.

TJ Maxx won't accept merchandise that appears used and products such as swimwear and intimate apparel must still have their price tags secured on.

Returning jewelry items must be done at the jewelry counter of TJ Maxx stores that carry said item. Other restrictions may apply.

Due to fraudulent activity throughout retail stores, TJ Maxx holds the right to limit or decline returns based on their refund verification system. Contact information as well as a photo ID and your signature are required for all returns that don’t include a receipt (or gift receipt). They may also require customer signature for returns that do have a receipt. Always keep your receipt to make the return process easier and faster.

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Dec

Posted by moorejeri77

on 12/21/22 at 2:12AM

Okay, I have a jewelery return that I purchased about 5 days ago. I have both(gift receipt and original receipt). Original boxing and the jewelry tags have not been removed. So my question is how will I receive my refund? My purchase was made from a prepaid gift card that I totalled out,cut up and discarded. So I am just curious to know what my situation falls under and what I would get exactly for my return? I believe a cash refund would be the next option,but after reading a lot of these comments... I'm really not sure what my outcome would be

Nov

Posted by [email protected]

on 11/22/21 at 6:51AM

Hi I bought a mk purse last year in the beginning of December. The straps are falling a part on her. I thought I bought it at Michaels kors store but I guess I didn't. I have the receipt. Don't want money back just wanted to ask if it's covered? Thanks

Sep

Posted by Resi

on 9/9/21 at 9:20AM

I bought a rug at a Home Goods in another city from the one in which I live. Home Goods is an affiliation of TJMaxx. I read on line that I could return the item to any TJMaxx store or a Home Goods store. I need to return the rug, and my local TJMaxx says the Home Goods computer system is not compatible with their store's system, and they can't accept the return. Now I have to drive an hour one way to return the rug. Shouldn't their computer system be compatible?

Aug

Posted by Anonymous

on 8/9/21 at 3:14PM

Just bought a item recently wanted to switch the size it does not fit how to exchange ???? Tj Maxx said they wasn't taking exchange during covid so basically a customer is stuck with a product they couldn't try on no matter what or is there an extension?????

Jun

Posted by Melanie

on 6/21/21 at 9:15AM

My son brought my husband a shirt from the Bournemouth store for fathers day, but it's too small. Went to exchange it in the Crawley branch without the receipt and the cashier said I couldn't exchange it. What can I do please.

Jun

Posted by Anonymous

on 6/10/21 at 6:30PM

I need Ed to return 3 items that were too big for my son. He had to try them on at home since the fitting Room is still closed. I accidentally took one of the tags off of a pair that was too big for him. Tjmaxx easily returned my 3 items with receipt.Thanks!I was thrilled to find6 of 9 items worked for my son & loved the prices. However, an African American woman was trying to return her toddler's sandals that she wore once and the buckle broke.She also had items to purchase. They were refusing her return because the shoes were worn. She had her receipt! They seemed unwilling to work with her or issue a store credit. The craziness of it was that the woman said she had worked for the corporation. This made me seriously rethink shopping here, although I have shopped TJMaxx for more than 25 years. I do not know if it was because it was a new store with mostly teenagers working there or if manager's assistance was sought in the issue was resolved.?? I wouldn't want to get screwed if something I bought broke the next day.Hmmmm....

May

Posted by dianatess

on 5/4/21 at 12:33PM

I took my purchase out of the box wrapped in bubble wrap which was good but as soon as I took it out of the box, you could hear that it was broken into pieces. I didn't want to take it out of the package. I think it might even be wrong items in the box. My receipt says two indoor/outdoor pillows and the bag does not have any pillows it. The receipt also says Alberta Christmas trees fleece sherpa????? I do not want to have to return this broken whatever it is, but I do still want the items I ordered plus a full refund. Thank you. I am expecting a response PLEASE!

Mar

Posted by Iatoymwya70

on 3/23/21 at 9:35AM

I spent no less than $5000 the past 4 months at TJX stores and was denied a return because I didn't have a receipt. But it was purchased on my TJX MasterCard. Don't worry card will be cancelled and I will no longer shop at any of the TJX stores! Great customer service NOT.....

Mar

Posted by Charo

on 3/1/21 at 4:54PM

I purchase 2 beauty cream $59.99 each cream I desired to return or exchange one for some clothing I have my receipt.
They not only refused to return or exchange after they opened and touch the cream now I can't use it $59.99 to the trash
Thanks to the untrained manager and employees:(

Feb

Posted by Sarah Carlson

on 2/18/21 at 12:57PM

Less than 2 weeks ago I purchased a robot vacuum, I used it twice and realized the suction power to lift particles is not working. Today, less than 2weeks later my husband attempts to return it for our cash refund (I paid with my debit card) and the store manager refuses the return because it was used, of course it was used, how would we have found out if it worked. The manager insisted that only a store credit could be returned to us. I'm going back this afternoon to argue the cause.

Jan

Posted by Lex

on 1/20/21 at 3:02PM

I was trying to return a sweater and found a few things i needed so i planned to do an exchange and pay the difference. But then I was told I can't put a return towards my purchase? i had the receipt and it's been less than 30 days and i simply wanted to put the money from the sweater towards the things i was buying, but she said they can't do that which is something i've never heard of, isn't that what an exchange is..?

Dec

Posted by A log time TJX customer

on 12/17/20 at 5:23PM

Health departments are warning of the increases in COVID after the Christmas holidays. Your company offered a very generous return policy that perhaps should be extended until more people can be vaccinated. We love your stores but we love and value our families more.

Nov

Posted by Sufferer

on 11/17/20 at 12:12AM

I purchased an item from tjmaxx and promptly when to return the item to the store because of size issue with all the receipts. I wanted the money back in my own account as it was a huge amount 159 $. The store refused to refund the money back in cash and gave me a store credit because I used paypal to make my purchase. They have nit mentioned this on their website in the refunds policy section. Please stay awat from these people

Oct

Posted by Kim

on 10/31/20 at 6:37PM

I paid for my purchase some by a gift card that I had and most by my credit card. I had to return one item from that purchase due to it being the wrong size. I was told that it could not be returned to my credit card (my own money!) but that it had to go back on the gift card due to the receipt listing the gift card first and then my credit card in the method of payment. I have never heard of this policy before from any retail store or any other TJ Maxx store that I have frequented before. You always get your own money (cash, debit, credit card) back first and then the gift card last.

Oct

Posted by Anonymous

on 10/20/20 at 5:18PM

I don't understand why I can't return, Exchange or get store credit for make up I purchased and didn't end up liking. Most other stores allow You to return or exchange with a receipt if they didn't like the product

Sep

Posted by Cc shops

on 9/10/20 at 11:48AM

I have been issued a warning without receipt returns I am a loyal tj maxx customer who dates back to one dollar layaway fee days. I am not a thief keep my receipts but normally don't bother to bring them because I always buy something else before leaving. I want my name off this list.

Jul

Posted by Seriously?

on 7/24/20 at 10:13PM

Omg how do all of you grown men and women try to return items WITHOUT a receipt!? It seems so fraudulent in this day and age to try and do so. Get with the times and standards, sympathize for the retail workers that have to follow protocol, and keep your receipts, or else swallow your pride and keep your goods. Seems so disorganized to accept returns without them, and it's even riskier given the pandemic.

Jul

Posted by Anonymous

on 7/9/20 at 9:19AM

Hi I was returning a garment in perfect condition without my receipt unfortunately but with all tickets on to your Dumfries store, and I asked if I could get a smaller size in place of or a credit voucher,and was told that I could not return. This was a few days after your store had reopened and explained I could not come sooner because of lockdown and apologised for this. I shop a lot in your stores and felt very upset by your assistant refusing to exchange without an explanation given. Obviously the assistant does not know the customer has rights. I trust you will deal with. Your Mrs. P. Crosbie

Jul

Posted by Anonymous

on 7/4/20 at 3:43PM

Due to opening the stores are extremely crowded. My concern is why do we have to wait in a line that goes around the store and risk ourselves? Either extend the return window or keep the return only register to returns only!!

Jul

Posted by Lm

on 7/1/20 at 3:11AM

I had a very similar experience to the person who commented before me. Very disappointing , I wanted to exchange and she said I couldn't with out a receipt, I had only brought the item 5days before. What am I now suppose to do with the product I don't want, that I can't exchange? The staff in these stores don't seem to be very helpful and at time are rude.

Jun

Posted by Rob

on 6/27/20 at 2:21AM

Hi
With reference to return policy at TKMaxx .I recently call instore to return item pre lockdown unfortunately I didn't have receipt. However all tags inplace and unworn.
I was asked to prove the purchase from the store either by bank statement or card. The item was purchased using cash, the response from manager was what date did I purchase said item so she could either check till roll or cctv for that day ,who can remember things like that.The last remark from store manager prior to me leaving was why should my till be down refund amount when you might not have bought from my store. Customer service were of very little help as they said it was at manager discretion . Disappointed with there attitude.

Jun

Posted by Sarouse

on 6/6/20 at 8:17AM

How long will it take for the refund to show in my credit card account? I want to return some purchase like 3 days ago, and I used the same credit card that I used for the purchase, but nothing is showing in my card yet.

May

Posted by Jco2016

on 5/1/20 at 8:09PM

I mailed an almost $300 return back On 3/24 and then all stores closed. It's been 6 weeks. Can't imagine the delay to process my refund once open back up!

Apr

Posted by Marissa2323

on 4/9/20 at 8:16AM

I need to return items . I bought them before the closure of stores and online shopping. I was planning to return in store if anything didn't fit my daughter. Do I get a full refund for returning online? I have both packing slips for items how and where do I send these items ? I won't get charged for sending them back online correct ?

Apr

Posted by Nicole

on 4/5/20 at 9:25PM

I would like to know how return are going to be handled. It is obvious my purchase pre- covid-19 closures are going to expire before you open again but I am in need of a return.

Apr

Posted by Jsawall

on 4/4/20 at 4:08PM

I would like to know how return are going to be handled. It is obvious my purchase pre- covid-19 closures are going to expire before you open again but I am in need of a return.

Mar

Posted by Tamkris

on 3/31/20 at 11:00AM

I received 2 gift cards for TjMaxx at Christmas.
Now that the stores are closed due to Covid-19 how can I use them ?

Mar

Posted by Jude

on 3/29/20 at 7:47AM

I have some items I bought in the store to return before the 30 day allotted time is up next week, but TJMaxx is closed for Covid-19. I want to be sure I will be able to return them once the store opens again.

Mar

Posted by Lah

on 3/21/20 at 10:14AM

Hi I purchased an item online but it didnt fit. Now that the stores are closed due to the Covid-19 outbreak I'm afraid that it will be past the 30 day window to receive a refund...I'm wondering if they will honor the 30 day return policy due to the stores being closed for an extended period of time.

Mar

Posted by Anonymous

on 3/16/20 at 6:25PM

I went to exchange an item and not only did the cashier gave my mom and I attitude but she said that we couldn't exchange that she had to give us a store credit which made no sense since one of the items we were exchanging was for a smaller size while the other one was a complete return. And I work at a clothing store and never in a million years we would never give customers attitude or treat them disrespectful in any way but we would do the exchange. So I don't understand why she wouldn't do the exchange if we were still within the 30 days ??? ♀️

Mar

Posted by Anonymous

on 3/8/20 at 11:53AM

I tried returning a merchandise without a receipt and showed my ID and the store would not allow me to return it because I did not have the tag. I explained to cashier there was no tag and the item price tag was taking from another tag. All I was asking was for store credit. The cashier was not very nice. I also told them the return policy did not say that. Very disappointing.

Mar

Posted by Nocole

on 3/6/20 at 1:47PM

I returned an item at Marshall's, and then returned an item at TJMaxx. Both used PayPal, with receipt and Marshall's refunded on my bank card, but tjmaxx said its corporate policy that PayPal goes on a gift card. I asked where that policy was listed, and she could not produce any such policy.

Feb

Posted by Cody

on 2/25/20 at 11:33PM

Returned a sweater and sweat pants next day with receipt and got a gift card only. Where is my same form of payment back?

Feb

Posted by Mazie

on 2/6/20 at 9:54AM

I had s five dollar item, I received as a gift and it didn't work, I went to exchange it and had nothing but 20 minutes of a very hard time. I only wanted a exchange, not money and was treated just awful. And it was by management, not a cashier.

Jan

Posted by Peggy

on 1/16/20 at 3:15PM

The store near me (Smyrna, TN) wouldn't take a return with receipt because it was over 60 days.

Dec

Posted by ClaireH

on 12/31/19 at 12:30AM

Took back some slippers to Truro store , found a replacement pair that were more expensive and wanted to pay the difference. I didn't have a receipt but slippers were in original box, no price tag as they were a gift. After queueing for ages I was told that they had to be taken back to the Fraddon store with a bank statement as proof of purchase( that's where I bought them). The bank statement won't show the price as I bought several items that day. Ended up buying the replacement and taking the original slippers home. Now have to drive to Fraddon to try again for a refund, there is nothing on your policy that says the item has to be returned to the store it was purchased from. How ridiculous.

Dec

Posted by rainyky

on 12/30/19 at 5:49PM

I went to a tj maxx today with a jumper from tj maxx that i got as a xmas present i wanted to exchange it for something and the manager refused as i had no receipt. Cant wear it what am i supposed to do with it. The person who gave me the jumper has lost the receipt. not a good service

Dec

Posted by Stupid19

on 12/27/19 at 6:29AM

I got a watch as a gift and went to 2 different stores to exchange it and they're like we need the tag but it was a gift and the person giving it would not leave the tag on there so what kinda policy is that and they couldn't find the item online so you guys need to update your policy coz I was pissed and had to Drive 1 hour to get to the store.

Dec

Posted by Anonymous

on 12/4/19 at 8:01PM

Hi! I'm a costumer of TJ Max and I was tonight at the store in Orland on international drive. I wanted to return 2 items that I bought them some months ago and I have the receipt but not the tag because tha tag was attached on the glass and had to take it off but I'm not happy with the items and wanted to return them but the Manager told me that she can't returnd them because i don't have the tag and can't find the items on the system but the policy said that i can return the item for a store credit if I have the receipt and she didn't want to return them for me. Can I return the items for a store credit or not I want to know please?

Dec

Posted by andy

on 12/1/19 at 6:49AM

can I return a hoodie in-store in exchange for a different size without the receipt?

Nov

Posted by Used -to- be happy client

on 11/29/19 at 1:04PM

I bought a Halloween costume after Halloween ,just to reserve it for my daughter next year. But the quality of the costume is so bad, the decoration on costume keep falling down while I took it out from the bag.
I went to store to return it, but the cashier turn me down,saying they can't sell the Halloween costume in store so I cannot return it to store....Then why don't specify it in website while I order online? I would not purchase it if I knew that in advance.

Nov

Posted by Anonymous

on 11/18/19 at 2:12PM

I went into TK MAXX in Tottenham Hale this evening to purchase some items and to return a £16.99 throw purchased Saturday and had lost the receipt. I was informed that l cannot get a refund without a receipt. The throw had not been used and the tag was still on the label. I explained l had lost a receipt before and was given a gift card. The cashier informed me l could not get a refund without a receipt. I asked to speak to a manager and the cashier said she was a manager and this is her decision. I asked to speak to her manager who happened to be adjacent to her and she started telling him l could not get a refund.

I asked the cashier to let me speak to her manager without her comments and he advised l could not get a refund. He advised me to contact TK MAXX HQ and give them the last 4 digits of the card l paid with and return with the reference. He advised that was the only way l could get a refund. I returned to the cashier to pay for my purchases. I remembered l had used both my gift card and debit card and asked if HQ could check my purchase via the gift card which l still had, and l took the card out to show her. She took one look at the card and said loudly " This is not a TK MAXX card it's a post office card. I tried to explain the card could be used in TK MAXX because l had used it the Saturday. She still insisted it wasn't eligible for use in TK MAXX and she wouldn't accept what l was saying until l pointed to the clearly written TK MAXX logo on the card and asked her why she was not listening to what l said. She immediately told me not to shout at her when l wasn't. I stated l was just trying to explain something to her.

I made my purchase totalling £60.00 and left the store with tears in my eyes. I was hurt,embarrassed and humiliated about the way l was spoken too as l was made to look as if l was trying to do a scum.

I have been a regular TK MAXX and HOMESENSE customer for many years. I was so excited when the store opened in my area and have been a regular customer.

I checked out the company's returns/refund policy without a valid receipt and it stated l could have been given a gift receipt as previously happened.

I will be going back into the store tomorrow to show both manager's they could have given me a gift receipt. After l show them l confirm as long as l live l will NEVER set foot in that store again.

I am one very unhappy and very disillusioned TK MAXX customer.

Nov

Posted by Brother Gee

on 11/7/19 at 7:41PM

No receipt, No tag but a very easy return for me. I think it totally depends on how you approach.

Oct

Posted by T

on 10/25/19 at 6:40PM

Rude, unprofessional manager Hayley at DONCASTER. I was returning a bag with the tag still on and let her know it was a present and she refused a refund and so arrogant. I will be lodging a complaint against TKmaxx with Consumer Affairs.

Oct

Posted by Anonymous

on 10/21/19 at 2:25PM

My main beef is that the managers seem to know nothing about customer service. They are rude and short fused. Today I had my third bad interaction with first a coordinator or something like that, then a manager and it was so upsetting. I asked for the manager because the first guy was so snobby and atroganr, not to mention illogical. Then the manager came and didntceven introduce herself. Just continued on the path the first guy started. Do they get any customer relation training at all? When a manager waves their arm at you without even looking in your face or answering with words,it's pretty bad. I just want to be treated with a little respect.

Oct

Posted by Anonymous

on 10/11/19 at 11:34AM

They wont do refunds on dog bones that my dog wont touch. Where on the policy does it say "food" can't be taken back?

Oct

Posted by Shop Wise

on 10/10/19 at 2:34PM

TJMaxx return policy is outrageous, the worst. No other retailers expect you to hold on the your receipt indefinitely except TJMaxx. And if the item is in anyway defective even if it's junk quality, they will refuse a refund. I will never shop there again and I'll tell everyone I know to never shop TJMax.

Sep

Posted by Buyer beware

on 9/23/19 at 4:17PM

WORST Return policy ever!!!
I have not shopped Tj Max in over two years due to poor customer service. Last year they opened one right by me I should of known better but went in anyway bought beauty items item. Went to return it next day and was told they didn't return beauty items.
This is not stated in return policy. They were very, very, very rude about it.

I WILL NEVER SHOP THERE AGAIN..

Aug

Posted by Etiquette

on 8/23/19 at 11:23AM

TJ MAXX, Home Goods, Marshall's, I shop there all the time and I worked retail before and after teaching 20years. Here are a few tips to help get you on the right track with returns.
Lose your receipt and the item has been marked down, you need the original tag and they will look up current price and give you a gift card for future purchase. Don't argue. Be happy because you're the one who lost the receipt and go.by something at the other 3 stores.
Keep all receipts and tags
for ever, even past 30 days.. after all your heal could break on day 31.
Do not try to return items on Thursday, Friday, Saturday, Sunday and Monday evening and expect fast service and treat the sales associates like it's their fault. Busiest shopping days of the week.
Go Tuesday or Wednesday afternoon.
Sales associates have hard jobs, when not ringing you up they are filling stock and doing floor inventory to bring out more stock. So treat them nicely and they will do as much as they can for you.

Aug

Posted by shopjunkie

on 8/12/19 at 6:25AM

Returning an online purchase in-store is awful! As systems are not integrated, the sales rep have to manually re-tag the online purchase before making the return. A typical return, for one item, would normally take under 2 minutes, but at TJ Maxx, it takes at least 5 minutes if the the sales rep is fast. It is so frustrating!

Jul

Posted by Falling Down Luggage Not Pleased

on 7/25/19 at 5:49PM

I've bought all my luggage at TJ Maxx in the past. I recently bought a carry-on and threw out the receipt and tags because who needs to return a suitcase and the last one I bought lasted several years. As soon as I put stuff in this one, I discovered that it tips over unless propped against a wall or balanced extremely carefully, even if I leave the outside pockets totally empty. I tried everything. It is ridiculous. Appears to be a poor design with wheels too far back, even though it is from Nautica.

Tried to return in exchange for a different suitcase and was turned away. Just wanted the store credit to get a suitcase that actually functions properly.

Jul

Posted by Peppermint Patty

on 7/19/19 at 9:34PM

I returned an item today. I had the receipt and I asked to have the return deposited onto a gift card. I was denied this. I was told it had to be returned to my credit card. I find this baffling as I have always been able to have the returns deposited onto a gift card for future use. The person I dealt with called for assistance from an associate who was also under the impression that the return had to go back onto my credit card,
It made no sense to me but I was outnumbered so I complied.

Jul

Posted by Weekendcustomerservice

on 7/14/19 at 10:22AM

Your return policy online is vague and cryptic. Need to address all online purchases. Returns, partial returns, etc. Need to spend $89 for free ship is archaic. No one charges for shipping anymore. Fo example, can you ship to store for free? Liked product that cannot be found in the store that is under $89 so I am limited to pay shipping? Need answers. Twitter sent me to you which is not helpful on the weekend

Jul

Posted by weekendcustomerservice

on 7/14/19 at 10:12AM

How can your 800# for customer service be closed on the weekends? Never heard of other retailers who use a policy like this.

Jun

Posted by One off

on 6/30/19 at 8:46PM

I bought the same thing for my Mom, Mother-in Law and me. I was saving it for Christmas, but I decided to use mine sooner. I guess I should say wear, so no one thinks it is perishable or personal. It fell apart within 20 mins of use, and then I took it back. All of them. I was one day past 30 day refund, slip in hand, they would only give store credit. At this point, why would I want store credit when it just falls apart? So, I took the store credit, bought equal value items, and then walked right over to the returns and got cash right there. Please be aware, they all saw this and are hip to my game! Hope this works for you if you have the same problem, but they may have corrected this loophole by now so good luck!

Jun

Posted by Anonymous

on 6/30/19 at 7:31AM

If I bought shoes yesterday and they broke 20 minutes after getting them can I bring them back and return them?

Jun

Posted by Eve

on 6/23/19 at 6:34PM

Easy return and no hassle. I shop at lot at TJMaxx and Marshall's in Springfield MA area. . I always keep my receipts so I match the receipt when I return an item. I was returning 2 items that I thought were on the same receipt. I was wrong. So I returned one and said I'd come back with the right receipt. They said that if I showed my id, they would give me a gift card. Since I shop there so often I said "sure". No hassle at all.

May

Posted by Under valued costumer

on 5/30/19 at 6:27PM

I shop at tj max all the time. I went there tonight to return a pair of pants that I bought a few weeks ago. I did not have the receipt so I had my license ready to give the girl.
Apparently the price tag on the garment was a reprinted tag, they would not issue me a refund of store credit. I was buying items that added up to more than the pants that I was returning.
I spoke to the manager and she stated that it was a code 8 item and policy stated they cannot be returned without a receipt.
I'm not sure what a code 8 item is, but I'm very upset. I bought an item in good faith not realizing that I should check the code and make sure that there is a original tag on any item I buy.
I'm extremely disappointed. The manager made me feel like a criminal. I am a person that takes my honesty and integrity very seriously. I am a registered nurse and treat patients everyday with respect and kindness.
I will think long and hard before spending anymore of my money in your store.

May

Posted by Johnny

on 5/18/19 at 11:45PM

My wife loves to shop at TJ Maxx in Fountain Valley, recently while shopping there she has an item return but has the wrong receipt, but she buys over $100, the shirt she returns $14 when the cashier told her wrong receipt she willing to get store credit toward her purchase, or they can look up her transaction she charges in TJ Maxx master card. they said can't look up, the coordinator name Mckinney refuse the return, she said from now on return without receipt not accept, that why company let you send a receipt to email, but nowadays many people still don't have email, like my mom, wife, aunt, even paid online. I look up the return policy here Maxx accepts returns without receipt in-store, so you donâ��t need to worry if you accidentally lost the receipt. For returning the non-receipted items, reach the nearest store along with your valid photo ID and your return will be processed. If eligible for returns, you will get the refund in the form of a merchandise credit. This merchandise credit can be used at any of the TJ Maxx stores in your country. She has her CDL and told them she just bought this 2 week ago, tag everything still, she like the shirt but to tight, and you will ask why she does not try on while shopping there, she doesn't have time. While she shops I seat there to wait for her, I have seen customer upset when she hears Miss McKinney, and Nancy told them you can't return without receipts. If the company change returns policy PLEASE POST and gives them some time to know the new policy. This TJ Maxx, not a place for us to shop anymore, we love to shop here. NÃ´t really appreciate the way Ms McKinney treat the customer, the way she treats

May

Posted by Dr Dawn

on 5/17/19 at 9:39AM

Hopefully helpful information for TJM and HomeGoods shoppers. I frequently shop in stores and online. With a receipt, in store, returns are straightforward. Purchasing online is hit or miss. The technology is lacking within TJM corporate to truly support quality customer service on a dotcom web store. They have issues with inventory, the shipping warehouses and returns in store can be complex. Shipping is lackluster even when a customer has paid for shipping. It can take as long as free shipping. Pro tip - if you have orders for items less than $89 that you want, order something to make the order above $89, get the free shipping, and return what you don't want. Buy 2 sizes of the same thing, for example. Next, KEEP the shipping plastic packaging and the INTERNAL packing slip. TJM does NOT put stickers or hang tags on warehouse items, so without the packaging, returns are very complex. Keep all of it for a store return. Phone customer service is typically VERY helpful and accommodating. If you have an issue, call them and they will make it right. One time I called them and said a store manager would not accept my return since I was missing the plastic bag for a dress I purchased. When calling customer service, they credited my account since they could find the transaction, but let me keep the dress. The corporation is in dire need of technology updates to better manage inventory and online shopping customer purchase data. Let's hope they are working on it. I do love TJM, but they do operate on low margins to give consumers a great deal. Patience is required sometimes......

May

Posted by Eric

on 5/15/19 at 1:21PM

I purchased from TJ Maxx a box of cookies called "cookies con Amore" to my spouse for Mother's Day. Unfortunately the "con Amore" turned into a "con Horror" taste sensation. What should have been a subtle mix of lemon, edible flowers and cheese cake tasted like rancid shortbread cookies and sour cheese. Anyway, what upset me the most is that the manager at TJ Maxx in Wilmington, NC refused to reimburse my Mother's Day yucky gift, stating that they don't accept food back like I quote "they would do in Walmart" (I don't know about Walmart as I rarely shop there, but I never had issues returning damaged food in any other stores in all my life spent in the US). As I was rather upset, I said I wouldn't go back to their store anymore, and the manager said "fine." As I felt like it was in my right to be reimbursed for something which was not edible, I added just before leaving before the staff and annoyed customers that I will give them a good press in town (and beyond). So there you go...

May

Posted by rancid cookies

on 5/14/19 at 9:56AM

I was offered a beautiful box of cookies for Mother's Day, but the cookies were rancid. I just spit the cookie into the sink. The store said "no returns" to my husband. I understand the policy, but feel that some situations merit exception or reflection on responsibility for what they are selling in their stores; some accountability would be appreciated. Our loss of $10; their loss of a customer of over 15 years. The manager's respond was far from professionally considerate.

May

Posted by Whistle

on 5/9/19 at 1:51PM

Too bad there isn't a notice for online purchasing that personal items will not be accepted for returns WHETHER THEY'VE BEEN OPENED OR NOT. Something about an affiliation that got in trouble for trying to resell used items when they're returned. First, there was no care taken in the plastic packaging (no padding) and the product box was crushed when I received it. Second, the bottle top was loose, not sealed. For all I know, I was one of those people who got the used item. I will find another store who is more upright in their sales and service.

May

Posted by H.I.

on 5/5/19 at 3:54PM

Disappointed in their inflexibility with returning opened beauty items. The receipt does not specify that opened items will be declined. It simply says "refunds within 30 days w/ receipt" to which I had my receipt, was within the 30 days, and was still declined. I feel this should be clearly printed on the receipt, or told to the customer at point of purchase, that the item will be ineligible for return once opened, as I would not have purchased the item in the first place if I knew that. I figured TJ Maxx was on the same level of stores such as Target and Ulta, which accept returns for opened items. I won't be shopping with TJ Maxx for these types of items.

May

Posted by Ashbeth

on 5/4/19 at 11:41AM

Was recently at a Tj maxx in Boardman, Ohio with my 4 yo son. When I went into the fitting room to try some clothes on they gentleman working told me to take my son out of the stroller and leave it with them, now my son recently had foot surgery and is sick and had an oxygen tank attached to the stroller. They would not allow me to go back to the fitting room unless I carried my son, his tank and my clothes into the changing area. Completely ridiculous! This was my very first time shopping there and I absolutely will never be back!

Apr

Posted by TEE

on 4/25/19 at 4:37PM

Purchased a necklace at the TJMaxx here in Stafford VA.. I tried the necklace on in the store it didn't come apart but when I took the price tag off the necklace had a broken link. Remind u I paid 149.99 plus tax for this necklace. Took it there to exchange they didn't have the necklace in stock. Took it there today the manager takes it apart even after she told me she couldn't exchange it without the receipt. However I see TJMaxx policy says they can exchange or give a store credit without receipt. I had connected the link back on and THIS LADY HAD THE NERVE AND ORDASITY TOO pull it apart WHY WOULD SHE FEEL TO EVEN PUT HER HANDS ON MY NECKLACE IF SHE COULDN'T EXCHANGE IT. I DID NOT WANT MY MONEY I WANTED MY NECKLACE REPLACED. SHE SAID THEY DON'T REPLACE WITHOUT RECEIPT. AGAIN TJMAXX POLICY SAYS THEY DO. I STILL CAN'T GRASP ONTO HER PULLING IT BACK APART. THEN PUT IT BACK ON THE COUNTERTOP AFTER SHE TOOK IT APART. I SPEND TOO MUCH MONEY IN THIS STORE FOR THIS IGNORANCE!!!

Apr

Posted by Cathy Pollastrini

on 4/20/19 at 2:21PM

At the Herndon and Willow store, Clovis CA, there were 19 people waiting in line to buy merchandise. I needed to return 1 item and was told to wait at the end of the line. That's crazy. A special counter needs to be used for returns. I won't be back to T J Max.

Apr

Posted by Anonymous

on 4/18/19 at 9:01PM

It's amazing with a store that is practically everywhere in the U.S. they can't search for your receipt with the cc you used for purchase.

Apr

Posted by Mrs Boyle

on 4/18/19 at 4:04AM

I bought a box of protein cookies and a multi packet of chocolate bars. Only once I got them home did I notice that there were only a few months date on each.
When I went to return them I was told you do not except returns with food products, yet this is not stated in your policy.
Both boxes were clearly unopened/unused and I had my receipt for proof of purchase.

Apr

Posted by Anonymous

on 4/9/19 at 11:26AM

I bought an RFID wallet at TJMaxx a few weeks ago, and it already broke into pieces. I have only had 3 credit cards stored in it. I have one that I bought many months ago from Amazon. It's packed to the brim with cards and works perfectly. They look the same but the TJMaxx one is very cheaply made. I went this morning to return it. I even have a TJXRewards card, and they said I needed a receipt. Here I'm finding that you DON'T need a receipt and can get a store credit. I'm very unhappy about the lack of customer service and will be destroying my credit card.

Apr

Posted by Anonymous

on 4/1/19 at 11:42AM

I recently ordered 2 Rae Dunn treats canister online, which I was beyond excited to find these online as my niece and I had been searching every T.J.Maxx. Marshall's, and Home goods stores for them. Now that being said, I was extremely apprehensive about ordering through T.J.Maxx as I belong to many Rae Dunn groups and over and over and over, so many people stated that their items all came damaged, even after many people tried it a 2nd and 3rd time, something always was broken. But because of my excitement in actually getting these items for my niece and I took a chance. Well, I was completely shocked when I received my order, there was absolutely nothing that stated in the box that these items are FRAGILE (come on, it's pottery!!) and secondly there was absolutely not packing material in the box!!! The two canisters only had a piece of cardboard between them and a piece of cardboard on the top of them!! Seriously, would they not thing to add packing material around the items and in the box to ensure their safe delivery???? How would anyone ever expect these pottery items would ever survive shipping with only a piece of cardboard between them. I'm not sure if I am most ticked off that what I badly wanted and was so looking to having was broken or of the sheer laziness of T.J.Maxx and basically not caring if the customers items arrive safely and in one piece??!!? Just throw it in a box and we take their money and we don't care is exactly how I feel they do business. I called customer service and they basically told me "ya we have been having some problems with that" really??!? Than you should fix the damn problem since you are clearly aware of it!! And then I was told that no they can not replace my item, "if it is not online for you it's not online for us"well that is awesome customer service, NOT. I will never order another thing from T.J.Maxx, and I will be certain to spread the word on how bad their shipping is, along with horrible customer service. I certainly should have listened to all of the other horrible reviews that customers have written.... dumb of me to have taken the chance and put my trust in T.J.Maxx, but I never will again

Mar

Posted by Orlando Nieves

on 3/28/19 at 6:08AM

To whom it may concern,

After a long customer to retailer relationship it saddens me that due to my recent purchase experience my family and I will not being business no longer. Recently I have lost some weight and clothes i purchased from your company no longer fit. I have misplaced the receipt but the clothes still have the original tags and unused. I even have the original Tj Maxx bag. When I went to the return counter; the one item I had the receipt for they refunded my money. The other items they said they couldn't give me credit for. They said the new store manager Randy has a strict policy for returns so he will not allow us to return it without a receipt'. At this point I requested to speak to Randy and I also asked to see a written return policy. Randy was off and they couldn't produce the written return policy. I wasn't looking for a refund. I just wanted store credit since I'm a frequent customer of your store and would return for future purchase. The assistant store manager told me the same thing that the new manager Randy has a very strict return policy and doesn't want us taking items back without a receipt. At this point I was beyond aggravated and took my items back. I went home and checked your return policy online and based on that; there was no reason for them not accepting the items back. Plus there were other people waiting in line behind me and the store clerk was talking to me like I had committed a crime. I never felt so belittled in my entire life. I don't blame the store clerk because he was doing as he was advised by Randy the store manager. I am in the customer service business myself and if I conducted my business in the matter which I was treated yesterday at your store; I would be out of business. I would think a store of your magnitude would honor your posted return policy and not a made up policy of a single individual (Randy). This took place at the Dover,NJ 07801 at 7:12pm on weds March 27. Would really appreciate your feedback and hopefully we can rectify this issue and amend our relationship.

Mar

Posted by TAJ

on 3/8/19 at 8:35AM

can i return a coat I got for christmas 3 months later if the tags are still on?

Feb

Posted by Mo

on 2/19/19 at 10:07AM

I bought a jumpsuit online. I loved it but it was too tight around my bust. I didn't have my receipt. There was no tag. I said to myself "let me go try if they will take it back". I only had the barcode on my confirmation email. I went to the location on Eldridge and Richmond in Houston. The floor associate was very, very pleasant and patient. She said she needed some more descriptions about the item. I didn't have any. She called who I believe must be a supervisor., who advised me that next time I should keep the pack in which the item came in . I got a full refund to my credit card. We went on talk about my Michael Kors purse. Thank you very much for your professionalism , understanding and pleasant disposition.

Feb

Posted by Anonymous

on 2/8/19 at 7:11AM

I bought 2 cushions from your Newport store on the Isle of Wight last week, unfortunately they were the wrong colour. I tried to exchange them or get a store credit note today as I had mislaid the receipt only to be told by a very rude sales assistant that there was nothing he could do even though the tags were still on the items. Having just read your returns policy confirming that I was entitled to an exchange or credit note I am very disappointed, please educate your staff to avoid this happening in the future.

Feb

Posted by Anonymous

on 2/4/19 at 7:05AM

Your Newport Road Cardiff would not accept return with all tags. Would not give a gift card. So your statements about returnong goods withput receipt are not accurate are they.? Should you not put the correct information

Jan

Posted by Angry shopper

on 1/28/19 at 4:31PM

Absolutely mortified and enraged when I tried to return my1 month old clothing ( Christmas gifts) without receipt. The cashiers were extremely rude and did not give me a good reason whatsoever when they denied my returns. the store employees need to be educated on how to return belongings. I was so angry they simply said their machine won't accept the returns because I didn't have a receipt but I wasn't told why the "machine" said no? The clothes were unworn and clearly with tags. And I believed it to be policy that anything returned without receipts would be issued a store credit. I've never been so annoyed I had no idea the return policy's are different per store it seems. I will never buy anything from tjmaxx or Marshall's again. Awful awful company and awful employees and awful inconsistent return policies.

Jan

Posted by pereta

on 1/11/19 at 10:26AM

I am waiting for my return to be acknowledge and money returned. My return were boots to TJ Max # TN381-901. aenr on 12/28/18. PRodriguez

Dec

Posted by Joseph

on 12/31/18 at 10:29AM

I purchased a $20 hat from tjmaxx,and they forgot to take off the inventory tag.i returned asking if they can remove the tag.i brought it 3 weeks ago so of course I didn't have the receipt..they where very rud2 and of no help,said there's nothing they can do
They cou8 look up the purchase,no store credit nothing.now I'm just stuck with a $20 hat I can't wear...FYI Burlington takes your phone number for returns in case you don't have a receipt..you guys should try the same.this is just ridiculous,I'm so disappointed

Dec

Posted by Anonymous

on 12/30/18 at 4:51PM

I was just told TJ Maxx no longer accepts returns on Holiday/Christmas items. I had my receipt and was within 30 days and they said this was a new policy and would not return it. I asked where this new policy was posted and they said at the door which it was not. I may try a different store but curious has anyone heard of this or seen anything in return policy about it?

Dec

Posted by Anonymous

on 12/29/18 at 4:43PM

I bought a watch for my husband as a gift so of course the price tag was not on the watch I tried to get a refund and they told me I could not get a refund because the price tag was not on the watch, but I had my receipt, the bag and the original box the watch came in.

Dec

Posted by Brassed off in Bristol with TKMa

on 12/28/18 at 9:12AM

Today I tried to return an unworn, fully labelled pair of jogger bottoms - poor fit. I had not got the receipt and a refund was categorically refused as was my request for a store credit voucher. It states on line that under these circumstances a store credit note can be issued.
I should have stood my ground - instead, I shall return to the Bristol/Filton store again armed with this information and my credit card which shows the transaction.

Dec

Posted by Reasonable Person

on 12/11/18 at 8:45PM

I ordered boots on line. The receipt clearly said return mail/ store. At the store the cashier said they wouldn't process the return because there were two left boots. I had already told them that That's WHY I was returning them.
They told me that I had to call customer service and arrange to ship them back.
I refused and after a lot of arguing they eventually did process the return. Jeez

Dec

Posted by Darren Jude

on 12/8/18 at 8:26AM

Umm... can I return a toy car without a receipt in 30 days????

Dec

Posted by Anonymous

on 12/7/18 at 10:44PM

I spent $187 at TJ Maxx & paid it all with a gift card I received for points from my Visa card.. I took back one $25 housecoat with tickets still attached and receipt less than a week later and was told I needed the gift card to return the money on. I said the store kept it and threw it away, it was empty. They were starting to get a little nasty with me. Then since I didn't have my empty gift card I was told I had to get a store credit they do not ever give back cash. I said no I want my money back because you can't make me spend my money here. Clerk left to verify and came back and said no we have to give you store credit. I said listen I've worked in retail 15 yrs and was Human Resources. Let me speak to your store mgr. I waited he never came and another girl came over and said will refund your money back to your credit card. I said fine, that way I can spend my money where I want to. I absolutely hate dealing with this store on returns. I have returned one time in all the times I've shopped there. A few months before I had a to large blouse with tags and receipt and was told it was 5 weeks and they would not return it. I said listen I've had surgery this is my first time out, can you make an exception. Nope. Reno store on Virginia street beware the mgmt. The customer is not their main priority I can tell you from working retail. Mgmt is not nice.

Nov

Posted by Anonymous

on 11/14/18 at 8:16AM

Just bought a pair of jeans for my son on Monday(11/122018) and they were too short so I returned them Wednesday and the sales girl said they"appeared" to have been worn and would not return them. They Were Not Worn!Will never shop at this store again. I had the receipt, and the tags for them!!

Oct

Posted by Anonymous

on 10/25/18 at 4:52PM

The customer service at the tjmaxx store on 40th street in san bernardino,ca,sucks majorly bad. i had bought a purse a couple of months ago,and it started falling apart,the zipper was messed up,and the strap that you put on your shoulder was messed up as well.i even had my receipt. The lady told me she couldn't take it back because it was torn up and been used.

Oct

Posted by Kim

on 10/17/18 at 12:09PM

I had no problem returning a pair of shoes without a receipt, I had the item ticket and I asked for a store credit (Because I lost the receipt) they gave me the store credit for the full amount. Petaluma Ca always an efficient and friendly staff

Oct

Posted by LOVE SHOPPING HERE

on 10/15/18 at 5:46AM

I have been extremely happy with the way my returns have been processed at a variety of TJ Maxx stores. Their low prices has allowed me to try alot of beauty products I normally would not try. However not everything has proven great and when I have returned beauty items they said they are required to open the packages. They do open it and have not caused any problems with my beauty returns. I only wish they would have testers to eliminate getting a wrong color. I have been very satisfied!!

Oct

Posted by Anonymous

on 10/9/18 at 11:37PM

Yesterday I had the worst customer service experience ever. The location was at 172 west 230 street Bronx Ny 10463 TJMaxx. At 17:22:11
The cashier I encountered yesterday thought it was okay to be extremely rude and not helpful. I initially informed her that I was doing two returns and purchasing more items so it could either be an exchange or a return. I did let her know that I did not have my receipt. While I was waiting for her to start the order she decided to stare at me for 2 minutes after which she started yelling at me, asking where the receipt was. I responded by letting her know that I had already informed her that I did not have the receipt but to let me check in my wallet for it. When I did not find it I let the cashier know and I told her that I would like to do an exchange. She then started berating me, saying that it can't be an even exchange because I'm not getting the same items, to which I replied to her that I was fully aware of that. She continued on and on, so I just kept waiting for her to finish. She then took my ID and walked away, all the way to the other side of the floor. I looked at what she was doing since she took my ID with her. When she came back she told me I wasn't supposed to be looking at her at which point I reminded her that she took my ID so I wanted to see where she was taking it. By this time I was close to canceling the entire purchase. After she rung me out she insisted in keeping my Tjmaxx gift card. I asked her for it back to which she said that it didn't have any money left on it. I told her that I still wanted it since it is my gift card. Her behavior was completely appaling. She then threw the card in front of me on the counter. The whole interaction with her was a very awful experience, when all I wanted to do was pay for my items and go home instead of being berated and treated very rudely by this horrible cashier.
Before I left I asked her for a second large sized shopping bag for my purchase which was sticking out of the bag that she packed. Instead of giving me another bag she asked another cashier to get it for me. The other cashier brought a small bag since she wasn't aware that I needed a big one. I asked her for a bigger one which she gave me without hesitation. It was the worst customer service I've ever experienced. I felt like I was being bullied by this cashier, from the yelling to the throwing of my gift card and trying to reprimand me when I was concerned that she walked away with my ID. I did not see her name but I'm including a copy of both my receipts. I hope this cashier gets proper training because her behavior was appalling and lacked any kind of decent customer service.

Oct

Posted by Oliviamac

on 10/1/18 at 3:39PM

I have an ID, it's an international ID, though. Tjmaxx would not accept my return because of this. Is that right?

Sep

Posted by FNesbitt

on 9/10/18 at 12:10PM

Bought a swimsuit for a vacation in July and when I brought it home I didn't like how it fitted. Went on vacation and completely forgot about the swimsuit, doing a closet cleanout, found the swimsuit and decided to return it . When I got to the checkout the associate told me they do not return swimwear, ever, I was not made aware of this at the time of purchase. also after checking the return policy, ther is no mention of this. I had my receipt and tags were still on. Associate said even if she could take it back she wouldn't. I spend between $4K-$6k annually at TJ Maxx. After this customer experience I will be bringing my business elsewhere, where customers are appreciated.

Jul

Posted by Sparkle

on 7/13/18 at 4:47AM

I ordered online from tjmaxx, recieved sneakers and a shirt, shirt 20.00, shoes 40.00. I returned the shoes, and checked on the refund amount, when it posted. They only gave me 20.00 back like i returned the shirt. After many tries to make it right, i just gave up, but will never order tjmaxx online again. Never had any problem from Sierra Trading post, same company, but no stupid issues.

Apr

Posted by Macca

on 4/23/18 at 8:32AM

I returned 3 items which were mail return only. Two were from one order, and the other one from another order. I returned them in one box with one prepaid shipping label of $9.99.
I was charged for two shipping labels, total of $19.98. The freight was the same. I asked for a refund of $9.99, but was refused. At this time I am waiting for a call back from a supervisor.
Hope I will get it or no more TJMAXX shopping for me.
And I will post on as many sites as I can find!

Apr

Posted by Barb

on 4/21/18 at 1:12PM

I purchased a romper on 4/20 at the hartsdale ny store, didn't like the fit. I paid with a gift card. I came back the very next day with my receipt. I found three other items I wanted to purchase in exchange. After waiting patiently on a very long line, the cashier returned the romper, fully aware that I wanted to purchase the other items. She ask for my Visa card, I said it's a gift card not a credit card. She said I can put it back on the gift card or issue a store credit. I said, "whatever is easier for you". She told me swipe the gift card. After ringing up the three items I swiped the gift card to pay, it didn't not go through. She did not know why, consulted two other cashier before calling the manager. He told me in the rudest and most condescending manner, my money would be available until after three days. After a heated exchange with him I left that store feeling dejected and humiliated. I don't often return items and was unaware of the policy but that manager need to be retrained in handling customers

Mar

Posted by Tjmaxx unacceptable

on 3/16/18 at 4:56AM

Sorry the associates lied to you, with PayPal unfortunately you're not even supposed to get your money back at all you're supposed to get a service card, yes they take back underwear that has definitely been worn by someone else as long as the tag is on it, they take back clothing with stains in them, smoke infested clothing and all and please don't purchase anything for children, its just as unsanitary

Mar

Posted by Xxsabrinna

on 3/8/18 at 11:53AM

I always get scared my money won't refund back into my account so I always try to exchange it instead for something else in the store, it works out just as well because I'm always looking for something else.

Feb

Posted by Mexaking17

on 2/14/18 at 9:05PM

My payment due date was 2/9/2018 for $150 dollars , so on 2/5/2018 I went ahead and paid ahead of time, 2/8/2018 I return some things I bought worth 50 dollars and went ahead and spent 50 dollars again on my credit card .. Didn't get a tj max merchandise card . The cashier said it would be refunded back to my acount . I thought since I returned 50 dollars and supposedly was spending in my refund . I 2/14/2018 got charged fifty dollars and still no refund!

Jan

Posted by neveragain

on 1/8/18 at 5:46PM

I made serveral on-line purchases on Dec 11, 2017, gifts to friends and relatives. I tracked the shipments. When one trackment said it was delivered to my sister and she did not call me to acknowledge she got it, I called her. She stated she did not recieve it. On Monday Dec. 18th I call customer service to start a claim and also order the same item again so she would get it by Christmas and paid for it a second time. Michelle in customer service said to expect my refund back into my Paypal account in 7-9 days. I waited two weeks and did not recieve a refund. I called again and again got Michelle in customer service who with all the holidays it was just 8 business days but would expedite the refund to my Paypal account. Again I waited a week and "no refund". I called today Jan 8th and was told I would not be getting a refund because they sent a gift card to my sister, who the gift was for. This is insane, I ordered and paid for the gift that got lost and I will not be getting a refund? They claim that is their policy.

Dec

Posted by TJMAXX Clairemont

on 12/23/17 at 9:54PM

You get what you pay for. Often times irreversibly I'm discovering. At the Clairemont location in California, I was denied the ability to return two items, with a receipt. A button-up shirt and jacket are not required to have tags attached based on their return policy. I even had the tags still, they just weren't attached.

The manager was rude as hell. He said the shirt had been worn (yes, I wore it for a half day, decided I hated it and wanted to bring it back,) and that the jacket was dirty. I told him about the shirt and that the jacket being dirty was the reason for its return. It picked up everything it brushed against- no matter how softly or briefly. Inside of 30 days, with a receipt, I was not only denied the return of items but also spoken to rudely at a volume audible to other customers by a tragic ice queen of a store manager excising his only shred of power after having but recently tasted it now in his final years.

Nov

Posted by Janellen

on 11/28/17 at 10:37AM

I was at my local TJMaxx store in Port Jefferson Station and I wanted to return 2 items I purchased on another store. The cashier told me I needed to go to a HomeGoods store that she would not take it back.

Oct

Posted by Lisa

on 10/28/17 at 8:28AM

I purchased a pair of new, unworn shoes from an estate sale. They have TJMaxx tags attached. Obviously I don't have the store receipt, and I have no idea how long ago they were purchased. It's fair to assume it was long past the 30 day return window. Do you think I'll still be able to return them for store credit?

Oct

Posted by MELMAY

on 10/12/17 at 10:36AM

Ok so my Grandfather paid cash, and has the amount wrote down. Is that all I need to get the store credit, its confusing to me because I do not have a receipt,.

Sep

Posted by NDlocks

on 9/26/17 at 12:51PM

I just tried to return a pair of shoes that were worn once. I bought them 3 days ago & had the receipt. I was returning them because the material was defective & there is no way I could have known that without wearing them. The manager was firm in refusing to give me a refund or store credit because they were worn. But sometimes you have to use an item before you realize it is defective. I was an excellent TJ Maxx customer who rarely returned anything. I won't ever shop there again. I'll go to Target or Amazon. Retailers around the country are closing & TJ Maxx is not immune to this trend. Returns, etc should be handled on an individual basis & the manager should use their own discretion. But again, I'll never shop there again.

Aug

Posted by [email protected]

on 8/23/17 at 12:13PM

I purchased a Flamingo Beach chair at the Loganville Store right after July 4th. We left for Bonita Springs Fl. On July 15th.
I used the chair 1 time at the beach and the threads came in-stitched on one side.
We came home Aug. 20th and I tried to return it at the same store where I purchased it on Aug. 21st. Of course I do t have the receipt but I spent over $100.00 on that visit and didn't have any reason to think I would be doing a return. The chair was $24.99, they were not nice when I explained I was out of town for over 5 weeks. I only sat in it 1 day.
I'm not going to be quick shopping there again. Too many other store I can go to. Previously they just look up #'s for items, so I'm very disappointed in their customer service and quality of merchandise.
I've been a customer for over 20 yrs. and am 69 yrs. old and not over weight as to have caused this unstitching on the chair.

Aug

Posted by Anonymous

on 8/20/17 at 2:16PM

Can i return marshall clothes to tj maxx with receipt?

Jul

Posted by Anonymous

on 7/21/17 at 11:44AM

I bought bathroom rugs (4 Of them) not 3 weeks ago and i washed one of them yesterday and the threads came apart on the rug. I gathered up all 4 rugs and went back to Marshalls Home Goods to get a refund or exchange them, they were charged on my Store credit card from there, but i did not have my receipt and they would not even take my store credit card and try to find the charge so i could either exchange or get a refund. The same rugs were still on the shelves that they could have gotten the number off of.
How can a store not be more considerate of their customers and at least pull up my card and see what they needed! I did not expect the rugs to come apart in that length of time and i could not find my receipt. A really bad way to treat customers who work hard for their money!!!

May

Posted by Jlg102883

on 5/24/17 at 2:38PM

From a perspective of a woman with many years of business marketing,, sales, customer relations and a heavy addiction to deal shopping... I can understand the logic for enforcing such stringent policies.

Ok, stuck with me I promise my point will be eye opening. can I break it down? People return less valuable items not sold there, but because they switch tags, it used to be tough to say whether or not the item is the one on the recerpt until they started go get connected to inventory identification on all items with more specifications to decide on rejecting a return. I have read multiple articles about people buying their Own clothing tag gun and just swapping the tag to from a cheaper pair or a pair that cost nothing it was just a shirt for example thAt could pass the visual test in the past way of returning items. Like I said, tags and stickers from expensive items will be reattached ro the cheap like new item and that's all. Those who probably switched tags barely profit, but it's free money and costly to the business. are now profiting and The stores overlook items or staff is not trained well or a manager is lazy or computer systems aren't up to date to keep track of every item and inventory that these types of resale stores carry.

I have Masters Degree in Business Administration (MBA) I had to chime in and just say I've had issues returning items to both stores for different reasons whether it be no receipt 30 days late gift receipt type of items. I have even had a manager insult me for wearing a NY Giants tee in Boston store! Then decided to go as far as saying that they didn't sell that item in their stores and to get lost basically.. in other words he accused me of trying to return shoes that they don't carry and to me i was beside myself, I gave the receipt and the shoes were untouched!

I reached out to corporate and they were no help.

May

Posted by Be a Army Wife

on 5/19/17 at 7:40AM

I just called My local Marshalls in Evans Ga. They were very polite and explained that the systems from the two stores don't communicate and that any returns would have to go back to the store branc they were purchased from. For example if an item was purchased at Marshalls it would need to be returned to a Marshalls. The same goes for items purchased from TJ Max - they would need to be returned there. I hope that helps someone.

May

Posted by Jojo

on 5/6/17 at 9:25AM

Can you return Marshall's merchandise purchased with TJMaxx credit card to a TJMaxx ? I only have a TJMaxx near me.

Apr

Posted by Smartgal

on 4/27/17 at 10:53PM

Why is it so hard for people to save receipts? I save them for a whole year for my taxes. Don't you understand this is theft prevention for the store. Be responsible for yourself and save your receipts. It's not that hard!

Apr

Posted by amberk127

on 4/24/17 at 2:03PM

I bought a Fossil watch less than 2 wks ago (not an expensive one at that!) - then ended up getting an Apple watch so I wanted to return it. I did not have the receipt as it was a split payment with someone else in a different state. I went into the store in my town and was advised they would not accept the return without a receipt. The TJMaxx tag is on the watch along with the sticker (with barcode) on the box. The "person in charge" just flat out said no - no return without a receipt. I looked on the website under return policy but did not see anything stating they would not take watches back. Oh well, I think I will take my business elsewhere. Considering the size of HomeGoods and TJMaxx - you would think they could be up to date on their systems so all you had to do would be scan the credit card to show the purchase.

Apr

Posted by really though

on 4/15/17 at 6:11PM

Hey to posted by thats the truth person . Get high your high horse you snob. I noticed your comment of "save your reciepts" didnt acknowledge the fact people RECIEVE GIFTS FROM OTHERS THAT DONT SAVE THEM!not only that but as a struggleing single parent i cant afford to buy my son jeans that the zipper dosnt work on the moment he puts them on but cannot return the defective product . .THEY WERENT WORN THEN WERE THEY!you must be a spoiled stay at home wife by the way you speak.and do not value the work of earning a dollar.you shouldnt speak at all

Mar

Posted by Ochard

on 3/2/17 at 9:51PM

I just recently bought two bath rugs from T.J.Maxx and they're not even a two weeks old yet and when I washed them for the first time they came apart and because I could not find my receipt she refused to return or exchange them even though they had the exact ones on the shelf she said that she could not return them without the tag or the receipt which was ridiculous because I shop in there all the time but I'm about ready to stop I just bought two new bar stools 2 days ago and I gave $100.00 each for then because they are the ones that pump up and release and I am so afraid that my $200.00 is going to go down the drain if they quit working and I'm very leery about keeping them my gut feeling tells me to return them now and just get my money back while I have my receipt in hand and go buy some at a more reliable store where I'm sure they won't fall apart because there's been so many things that I bought HomeGoods and TJ Maxx just falls apart after a short Time.
They used to be really good about exchanging items out but to pay that much money for something and then have it fall apart before it's even three or four months old is ridiculous and when I asked the girl in there what their refund policy was she said if you had it over 30 days they didn't refund the full amount and I would only get half even with the receipt which I have so it really scares me to think about keeping them even though I like them very much.

Jan

Posted by Esther

on 1/30/17 at 8:41PM

I was just in Marshalls today, Marshalls-Mira Mesa San Diego. I got 4 items, all toys, inside the box never been open nor ripped. I told the cashier her name is Belinda, if I can return them. Her response in a rude way, "I have to call someone from the toys department so we can look and see if we have the same exact item on the floor if not we will not accept it. I was like what??? on my head, I was just gone for 4 years since i got stationed out of state and overseas. Is this the new store policies now here in California???So this person from the toys department came back and said they dont have the same items and that they will not accept my returns. So I repeated wht she said saying "so you're telling me you wont even try to scan it and see if Its in your system because you did not see the same exact item in this store? She said Yes. I asked again, is this your store policy? I never heard this before and she said "Yes, this is our store policy." I asked her again, "so youre telling me if i go to a different store and found this items on the slhelves and thats the only way i can return them, she said Yes again. This is ridiculous, I understand a lot of people are trying to get advantage of the system but this cashier was rude, did not show me the store policy on fine print or any sort. I would rather make my feedback right there and then but when i asked if they have a store satisfaction or feedback box they said they dont have it. By the way all the toys Im trying to return was a present to my son last Christmas.

Jan

Posted by Anonymous

on 1/10/17 at 3:44PM

My experience
WithTjmax wasn't a pleasant one,I was accused of returning a 2pairs of pants that wasn't tjmaxx brand by the Manager I did not have a receipt I was not looking for money but for a credit of a total of $16 manager name was Herman Lumpkin at Boston's Back Bay Center he was rude and did not try to make things right so I ask for his name and let him know I will be contacting the corporate office he proceeded to say to me OK
tough guy date of incident was 1/9/17 at around 5:30 6 o'clock pm he then proceeded to follow me out the store Wich made nervous it was a Christmas return I found the reciet since then and I had spent a total of $131 I don't think that my dollars at that time was respected as customer of Tjmaxx Marshalls and HomeGoods which I have also make purchases from I would like to have a talk with someone regarding the incident. I do have the receipt that was made on 12/24/16

Nov

Posted by It's the truth

on 11/20/16 at 6:23AM

Wow. Some of these posts sound like people trying to take advantage of the system. I have never tried to return something that broke or ripped after I used it. Especially if it has signs of wear. So the store should take ANYTHING back just because you have been a "loyal" customer? If you use something and it doesn't work then too bad. You used it! Why should they lose money? You think you get to use/wear/wash/break/damage and then return so you got to use it for free?
And the person who tries to return items without receipt to the point of them banning you?!?! What you are doing is wrong. First off, KEEP YOUR RECEIPTS!! Why is that so hard? And you return that many things? Try stuff on, check zippers make sure it fits before you buy it. Keep in mind by the time something gets to tj max or marahalls, it's probably been in other places/retail stores for months with other people trying them on or touching and handling an item. That's why it's so cheap here.
You are screwing the rest of us if they decide to increase prices because of loses they have to take because of people like you. It's shameful and wrong. So stop shopping there if most of the stuff you buy you return anyway. Go to a thrift shop since you are a cheapskate anyway.

Nov

Posted by Fed Up

on 11/19/16 at 11:48PM

I don't think you all understand how the TJX companiy works. Policy is policy. You don't fight it. When you want to return something, it either has to have the tags attached with a receipt or with just the tags attached. The company doesn't have the option to look up cards to find purchases. The security system for banking through the stores is very high, so none of that information is kept in the stores for YOUR SECURITY. Just because all of you don't get your own way when you want to return something, you have to realize that that's just the way it is. Anything used, worn, or washed has to be marked out because it can't be put on the shelves again. The company takes a direct hit when they have to mark those things out. Put it into perspective, if one person returns something even for just $9.99, if everyone got their way and was refunded that amohnt and the store had to mark it out, think of how much that store would lose if there were 100 people returning that many things. And that's for something cheap. What about all you people who want to return luggage? It's expensive, I understand, but it's not the store's fault. Go to the manufacturer. UNDERSTAND THE RETURN POLICY BEFORE YOU TRY TO RETURN SOMETHING. And if the answer is no, GET OVER IT.

Nov

Posted by sheree

on 11/14/16 at 2:16PM

im at a marshals now and they refused to give my refund back on my debit card and gave me the cash. i think i have the right to have my refund they i purchased. wtf winter garden, fl marshals!?

Nov

Posted by SleeplessinChicago

on 11/5/16 at 12:31PM

I have been shopping at TJMaxx for several decades and have had no complaints about my in-store experience. Recently, I have placed a TJMaxx online order for the first time. The items did not fit. I went to my local TJMaxx to return the items. I was shocked at what happened. The sales person and the manager told me that the items could not be returned at the store because I did not bring the plastic bags in which the items were wrapped. I did bring the receipt with me. All the tags were on the items intact. Apparently, they could not identify the items based on the tags and needed the plastic bags(?!!!). However ridiculous that is, I would gladly play by the rules if they were explained on the website. On the contrary, no such information was provided either at the time of placing the order or when I was reading the return policy. When I mentioned this to the store manager, she snapped at me and said that this information was on the web site. I was not able to find this information online when I came home. In addition, TJMaxx online customer service works only Mondays through Fridays. Not only have I wasted my time, I am also now faced with paying $10.00 in return shipping fees. I have sent the customer service an inquiry and a request to waiver the shipping costs. I have not received an answer yet. BOTTOM LINE: TJMaxx practices a shameful, unfriendly, and deceitful customer service! I doubt I will ever shop there online.

Oct

Posted by Eblang

on 10/18/16 at 7:13PM

Absolute baloney not to accept Marshall's returns from the store 3 miles away. I would've spent some money after the return.

Sep

Posted by Anonymous

on 9/6/16 at 7:34PM

I just recently bought a Kenneth Cole Reaction tote from TJMAXX and not even a month aftr I'd had the bag, the straps began to tear up. I go into my local TJMAXX without a receipt to return it because I paid for it with card, thinking they could look up the purchase from that. I was told there was nothing they could do without a receipt. I think that is very stupid, considering I work in a retail store myself where returns are made without receipt multiple times a day, just by having the purchase looked up.

Aug

Posted by Mary

on 8/31/16 at 12:32PM

If you shop the Runway dept at TJMaxx, be sure that the Red tag is attached before you leave the store. The Cashier doesn't always notice. When I tried to return some pants with receipt a few days later, I was told that I couldn't because the Red sensor had been removed. Well it was never there....but NO, thats the policy! Very lucky for me, I left the cashier and ran over to the Runway dept and found there were still more of the pants and they didn't have the Red tags either. "OH OKAY THEN....." I was given a refund, and the Manager urged me to MAKE SURE THE RED TAG IS ATTACHED BEFORE YOU LEAVE THE STORE!
So now its my job to make sure they have attached it? Okay.
I'm just saying.....if the other pants like mine which were $79.99, were not there and didn't have the attached tag, I had no proof except for my receipt. TJMaxx.....please be reasonable. The item was clean and neat and I had my receipt. You must know, that the store makes an occasional mistake!
Are you reading these posts and making changes? I hope so.

Aug

Posted by Jbpaulsen

on 8/15/16 at 10:03AM

I want to add my displeasure with TJ Maxx unreasonable rerun policy. Why they can't get up with the times and look up your purchase, I ha e no idea. And, some items of defective or broken aren't discovered until they are used - I purchased a piece of crap luggage that broke on the way to the airport (broken wheel). Apparently because I took it on the plane that day it is considered used. What options do you have with luggage? I'll give pause before shopping their again.

Jul

Posted by Anonymous

on 7/22/16 at 6:47AM

Just a heads-up for online buyers. TJMaxx may offer FREE SHIPPING but that's bogus since they charge you a RESTOCKING FEE OF $9.99. What a rip-off not to mention FALSE ADVERTISING. Going to post this on other informative sites.

Jul

Posted by JessicaV

on 7/16/16 at 12:13PM

A lot of the issues in here are common sense. Why not just keep your receipts? And if a store has policies in place such as needing a valid government issued ID why get upset with the cashier that's just doing their job? I went today to return a couple items (I'm in San Diego CA) and even though I called last night asking if I would get cash back even though I paid with debit (which they said yes) they said it had to go back on my card. I know the cashier can only do so much so I figure I'll just start paying cash when I go. Problem solved. You don't have to belittle the employees for something they have no control over.

Jul

Posted by Receiptless in Seatlle

on 7/13/16 at 3:18PM

As a loyal T.J. Maxx, Marshall's, and HomeGoods customer, I miss the days when if you lost, misplaced, or threw out your receipt, you could get a credit from the store so you could purchase something else. Anything I returned was in brand new condition with all tags attached. There never was a problem and that was a bonus to shopping there (no hassle returns). Then one day a small receipt spit out of the cash register and the salesperson didn't know what it was. Then another salesperson asked me if I make a lot of returns without a receipt. I said at times no and other times yes. I was told they could no longer take returns without a receipt from me. Having lost or tossed my receipt I asked how I could return the item since it didn't fit or whatever the reason was. I was told there was nothing they could do. Eventually I tried the return again and was able to get a gift card. Then within the last year or so they have declining any returns from me without a receipt again. So I then asked my husband to help by returning a few items without a receipt. That worked for a little while until they suddenly declined him. So then my teenage daughter helped to return a few things and she also was declined from returning without a receipt. I called the Customer Service number and spoke to a young man and asked how long the ban would be and he said forever. I asked why this was a problem if the item is brand new, current in the system, but the customer wanted to return it. I also asked him how the 'decision' is made? Is it the number of times you return without a receipt, is it the number of items you return without a receipt? He said he actually had no idea. So I asked him how I could return something if I lost the receipt and he said bring a friend and have them do it. Really?!!! So just pull people off the street and ask them to show their license to return stuff without a receipt and have it count against them. I don't think so..... so, I now go to Kohl's and/or Target to shop and there's usually no problem with returning an item without a receipt.....just hand them the card you used and done! I did ask a couple of salespeople at one TJ Maxx store why they now do this and they said it's because of all the theft that has been going on. So at another TJ Maxx store one evening during the week it was getting late and there were only a few people in the store. I was getting rung out and all the ladies there were talking about someone who had just left the store. I asked what the issue was and the woman helping me said the man that just left had stolen a number of items. I asked why no one spoke to him before he left the store or stopped him and I was told if there is no security on duty they are not allowed to stop the person. WHAT?!!! Are you kidding me? If I had paid more attention to who he was I would have gone after him and called the cops! Is this why the rest of us have to get stuck not being able to return items without a receipt after some undesignated number of times? Go after the shoplifters and loosen up the tight policy on the rest of us who have busy lives and can't always keep those little pieces of paper together. For now, guess I have to find others who are willing to help me return some things.

Jul

Posted by Anonymous

on 7/13/16 at 2:47PM

I went to the TJ Maxx in Lyndhurst New Jersey to return A necklace I wore one time because it started to turn black. When I purchased it the box clearly said sterling silver on it. There were other same items still in the store. I had my receipt and it was less than two weeks. The store manager said she could not take it back because it was scratched. I am a cardholder for many years spend thousands of dollars each year. That was just ridiculous for a $25 necklace I now cannot wear.

Jul

Posted by Anonymous

on 7/6/16 at 2:37PM

I returned a few items the other day that I had purchased with my debit card. I gave my receipt, they asked me to swipe my card, and I have yet to see the money back on my card. I'm not sure if the return was done incorrectly or if there is a processing time to get my money back but it is concerning that the amount hasn't returned to my debit card.

Jun

Posted by Boo

on 6/30/16 at 4:56PM

Tj Maxx and Target are becoming so unreasonable that as a family and a few friends we've decided to only shop online. The return policies of these stores are like dealing with a Communist regime.

Jun

Posted by Furious

on 6/13/16 at 11:13AM

I am so disappointed with my experience in Riverhead, NY store. The manager was present as I was trying to return my small T-shirt with a tag still attached to it but no receipt. They required a US ID. I explained that I am not a US citizen and offered them an ID card from my country. They refused it saying they needed a passport. (A passport to return a 16.99 item? Give me a break!) I said I had returned items previously without receipt and always was given a store credit and they refused. I was so mad I left that darn Tshirt on the counter and told them to keep it! This is NOT how you treat your customers, how do you expect them to return? I certainly won't and I have been a loyal customer there for years. Shame on you, Riverhead staff, you were so rude and unfriendly too! You easily could have issued me a credit which I would have used the same day!

Jun

Posted by MadMaxxinista

on 6/2/16 at 8:24AM

I'm very disappointed! Since I am such a loyal TJMaxx credit card holder and user I recieved a sticker from y'all extending my returns to 60 days instead of 30. However I finally went over 30 days and the store won't accept my return.

Why try and make me feel special for being loyal when the sticker is invalid!!

May

Posted by Anonymous

on 5/26/16 at 6:04PM

I went to a T.J. Maxx in Texas today. I had a receipt and the blouse was too big. I was told that since I washed the item it was not returnable. I told the nice young lady that I didn't see where that was stated and that I recently started shopping at T.J. Maxx. The young lady asked me if I wanted to speak with a manager and I declined. I've looked over your return policies and for the life of me do not see this stated in the policies. Please confirm if this is correct. Also, I have returned several blouses that have been washed including the one I went to today.

May

Posted by Fair Oaks shopper

on 5/23/16 at 4:46PM

Two lessons I have learned about TJMAXX store credit cards aka gift cards:

1) if you are paying with more than one store credit cards and are told " it has $0 balance" and you know it's not so, make them slide all of their used up gift cards until they find yours.

2) they don't destroy gift cards. They reuse them. If they loose your card in a pile, no one will replace the loss.

Here is my story:
When I went to make a purchase I had two store credit cards. Cashier told me that one of them had $0 balance. I knew it had money on it for sure. I asked them to slide it again. Zero balance again. Days later I found my prove. Went back to the store, told them my story, felt that they look at me as if I'm making the story up. Finally when I told them that there are $24.84 of unclaimed money, cashier called the manager. Manager listened, then asked if I called the store right away. I told her I didn't. She said that they "destroy" gift cards with $0 balance. However it's NOT TRUE, for if they did, I'd had a chance to get my $ back. But my card was used again for a returned of $3 and couple of weeks later a happy Custer found that there's $27 instead of $3.
Now all they can tell me is " sorry, there is nothing we can do"

May

Posted by Anonymous

on 5/7/16 at 5:38PM

Bought a mirror at TJ Maxx Brentwood Ca for my sons newly purchased home. The mirror could not be hung because the hanging hardware would not support the weight of the mirror which was priced at $150.00! The manager would not issue a store credit based on out of season status ? Even though the mirror is faulty? Now the closing manager has to confer with the store manager on Monday . Your return policy states returns after 30 days and no receipt you'll be issued a store credit which was requested in the first place. Let's have some justice here since the mirror could never be hung any where including the walls of your store.

May

Posted by Anonymous

on 5/4/16 at 4:32PM

Very disappointed in TJ max in Broomall Pa
They are selling merchandise hey has been worn
A dress which I was going to buy I notice it had decorate marks On the dress
spots and pull marks, I brought it to the attention of the store manager
Her respond was " that is why we reduced it" I didn't know TJ Max was a thrift shop

Apr

Posted by renee in greenfield, wisconsin

on 4/28/16 at 1:00PM

Went to TJ to even exchange a pair of slippers. Wanted different color. Lost receipt. Product still on shelves, purchased 3 weeks ago. Never worn, never removed from cardboard. I was asked for Drivers License. Due to ID fraud, lack of cyber security, I said "No, not comfortable with that. My info has been breached before..." TJ said "Well, then you need exact item (same code number) for no ID requirement." Store did not have different color in that same style, only same color. Found same price item but different brand. But NOT good enough for even exchange without receipt. Talked to manager, they said "No return without receipt unless Drivers license keyed into system." I said "No thanks! My identity and personal info is worth more than $7.99." Took my $7.99 slippers and went home vowing to NEVER shop TJ again. Regarding customer service, Manager was professional but staff was rude and laughed as I left the store. VERY BAD experience. NEVER SHOPPING TJ AGAIN. Too many problems for minimum item return.

Apr

Posted by daniel

on 4/11/16 at 6:50AM

I returned some merchandise in May of 2015 and I was expecting my money back. It's been more than 10 months and I still have not received my refund check. I called several times and talk to your customer manager and they told me I will get my refund check within 15 days, but there was nothing in the mail. I would appreciate if you give me my money back as soon as possible or I will take a legal action against your company.

Apr

Posted by Dallas16

on 4/5/16 at 8:30AM

TJ Maxx sells food items. I bought several there and a jar of honey that cost $8.99 taste so bad it was not editable. According to their website I will not be able to return it even for a store credit. Lesson - do not buy any food at Maxx. The same for make-up. Once you try it, you cannot return it. They need to change that policy.

Mar

Posted by K

on 3/18/16 at 9:54PM

I've never had a worse experience trying to return $40 worth of merchandise as I did with Karen at the Best of West shopping center store in Las Vegas. Telling me I need a government issued ID and that my photo county teacher ID card plus a wallet full of other matching items was not good enough for a return. Made me feel like a criminal in front of a line full of people. Amazing how one poorly choosen employee can change my perception of an entire company. Never again.

Feb

Posted by Jonathan

on 2/21/16 at 12:48PM

I bough ten polo shirts, two of them are size M M which is equal with size large, i bring them to the store and exchange for size M, the cashier tell me the balance is zero. The Manager come over said I have to return the 2 Polo Shirts size M M, and buy to Polo shirts size M then I have to pay for ten percents more because last time I bought and apply for TJ X card and received 10 percents off for first time purchase. This time i do not have ten percents off so I got to pay more for the exchange, this is mismanagement or bad return and exchange policies of Marshall at Village Oaks Cottle Rd

Jan

Posted by Kish94

on 1/20/16 at 1:29PM

I will never buy anything in this store again, and yes I WAS a loyal TJ maxx customer. I went into the Fairview Heights, Illinois location and saw a barstool marked with a red sticker that said "$0.00." I dragged it up to the counter and asked the representative how much it was. He looked at me very accusingly and said "Well it's not for sale. It wasn't supposed to be on the floor. Where did you get it?" implying that I had done something wrong. I didn't think it was going to be $0.00 obviously, but I was met with complete rudeness and hostility. If something is on the sales floor, I think it is for sale, so to receive that kind of response for a simple question is absolutely ridiculous.

Jan

Posted by mbl

on 1/19/16 at 3:47AM

I had a terrible experience at the Ward location on Oahu. I bus and live on the other side which is an hour ride or more. I called before asking if they had the 2 colognes. A lady in the cologne department said yes. I wanted to return the 2 cologne gift sets I got from Christmas. I did not have a receipt. The lady told me I could come down and get store credit. I was at the store, went to the check out and was told they did not have the 2 cologne sets. I was told yes before I came. They didn't even look. Couldn't they scan in the sets? I called another location and was told they had it. But that location isn't nearby. I was already fed up and left. I wasted my time.

Jan

Posted by Kelli

on 1/15/16 at 3:51PM

I was given a Tj Maxx gift card. I purchased a household item. It doesn't match my other items at home. When I return it, will I be given another gift card or cash. It's only been a few days and tags are still on it. I would like cash because I need to find the item at another store.

Dec

Posted by Jules

on 12/28/15 at 6:44AM

To Sarah with the broken luggage. I suggest to take your complaint to another store or another manager. I had the exact same thing happen ~ I purchased a suitcase and the zipper broke first time out, only the trip was overseas and my son did not return for 6 weeks. (He duct taped it and traveled around Europe that way.) Anyway, I thought it would be a problem since so much time had passed since purchase, but the Brentwood TN manager was completely helpful and credited my account with no problem, apologizing for any inconvenience, even though the suitcase looked like it had been through a war by the time I brought it back in.

Dec

Posted by Macy1234

on 12/26/15 at 6:33AM

12/26/2015
Bought 3 Elizabeth Arden make- up travel compacs.One was different and packaged well with padding around the compac. It was perfect. The other two were smaller and one had slight damage on one blush , the other one which I gave as a gift was totally broken inside with all the eyeshadows and blush Brocken up! I was so embarrassed . Can I return them ? I don't have receipt but part of the tag on one?

Dec

Posted by Sara2015

on 12/18/15 at 10:00PM

I just had the worse experience in TJ maxx of Jacksonville,Florida(Atlantic blvd) I went over to exchange or the luggaged i had bought for a trip. After using once the zipper broke and i had to safety pin it to travel back home!!! That on it self was embarrassing! I had previously called to explain the situation and they said no problem we will return the used luggage. Once i got there the manager REFUSED to return the luggage because it was damaged. Duh thats why im returning it. I showed her the receipt exacly 8 days after purchasing! She explain that there no exchanges or returns on damaged items!!!! I paid $69 for an already damaged item!!!! The zipper broke on its own! Never shopping at TJ Maxx again!!!! Idk how they train them, but their customer service is the worse ive seen so far. Specially with Managers!

Dec

Posted by Debby burgess

on 12/17/15 at 5:38PM

The manger Kelly at the Chino Hills Tj Max store was very arrogant and rude, I was returning a piece of artwork with all tags still on and with receipt but was past 30 days, she refused to issue a store credit, I have had nothing but problems every time I visit this store, I than showed her The TJ Max return policy on line which said they give store credit if you have the receipt, she said it was up to her discretion and she wasn't going to give credit back, then said "Merry Christmas " very sarcasticly I think she didn't like thatI stood up to her and questioned her and showed her the web site.

Dec

Posted by classic22

on 12/16/15 at 9:08PM

Can you return items to TJ Maxx that were purchased at Marshall's?

Dec

Posted by Kim

on 12/12/15 at 6:37PM

I tried to exchange a pair of pants that had the tags but no receipt. The pants were a gift. I was told the UPC was not in their system so I couldn't exchange them. My mother bought the pants in the spring/ summer for my husband. The pants were not on clearance at the time of purchase. I would understand that I would have to take the markdown price because I didn't have a receipt. The manager needs better communication skills. Sad to loose a customer over a pair of pants. I have told everyone I know about this experience. I worked in retail as a manager for 15 years and I know I would have taken better care of my customer instead of saying there was nothing she could do.

Dec

Posted by Anonymous

on 12/11/15 at 5:35PM

I was also double charged on my credit card. Luckily I checked my receipt right there and then. The salesperson was overly chatty. This has happened to me before. It almost seems as if they are instructed to do that.

Dec

Posted by Anonymous

on 12/11/15 at 5:34PM

I was also double charged on my credit card. The sales person was very very chatty. Luckily I checked my receipt right there and then because it's happened to me before. It almost seems like the sales people are told to do that.

Dec

Posted by Lucille

on 12/11/15 at 5:55AM

I was double charged on an item, went back in immediately to let them know, and they said it would be refunded to my card. Immediately.... still isnt. Of course it's only been 3 days. I'll give them a few more dats,than I'll take further action.

Dec

Posted by 13thLetter

on 12/2/15 at 12:57PM

It's definitely a training issue. I attempted to return a brand new, never worn item, with the receipt and was told I couldn't return it because I took the tags off?? The sweater has size tags along the side and not the back, I didn't know that because I never wore the sweater. The manager, who I've known for some time, made it seem like I ripped the tag off purposely, when in fact, she didn't know where to look for the label. Long story short, they told me I had to bring the price tag with the receipt, despite the fact that their policy states I was well within their return polity. The last two digits of the sku were CLEARLY on the receipt, Lost a loyal customer, in avery small town where every employed persons business counts.

Nov

Posted by Not Impressed

on 11/21/15 at 1:42PM

I was extremely disappointed with the experience I had today trying to return a bag that had a damaged zipper. While I was on vacation, the second time I went to unzip the bag, the zipper split; frustrating traveling with a bag that doesn't work. I had my receipt however the tags were off because I USED the bag. (purchased just over a week ago). Not only was the manager not helpful, but also she was augmentative telling me the receipt was for an animal print. I explained THREE times that the animal print was the bathrobe that I purchased the same day, there are two items on the receipt. So much for a 30 day return policy with your receipt. When I went to find the bag in the store to show the SKU she followed me and said I can't return it, it doesn't match the receipt. I ended up taking the # for Corporate and will follow up on Monday and can take a picture of the bag AND the bathrobe if they need to see both. Super frustrating. You think they would have been apologetic for selling me something defect(have you ever traveled with a broken zipper, not easy). Not impressed with the product, the customer service, or the manager's approach to the situation.

Oct

Posted by Lucia

on 10/25/15 at 7:51AM

Can I return a product that I bought online on Clearence? Or the fact that it was a "clearence product" will apply as a restriction to not get refund?

I am about to buy a pair of boots, but I am afraid that the size would be wrong and then not be able to rerun them.

Thanks a lot!

Lucia

Sep

Posted by Long term customer

on 9/26/15 at 4:42PM

I have been a card member at TJMAXX for years now. There have been a couple of times I have been into the store twice already this month to return a couple of items without receipt without any problem (both gifts). There has also been a time that I made a return after a couple of months and I didn't have a problem doing so. I just wonder how many times can someone make a return without a receipt?

Sep

Posted by Ann

on 9/21/15 at 2:18PM

TJ Maxx store wouldn't take my jewelry return because the "tag" wasn't attached, even though I could easily have attached it since it just slipped on and off, not a big deal. Really cute bracelet, but unfortunately a stone fell out. Store said no return since the tag were not attached, but was just lying there in the box.... Hmmm...met all the refund policy requirements, had receipt, had box, within 30 days...hmmm...LET'S CALL TJ MAXX on the phone, I thought.....WELL GUESS WHAT??TJMAXX, you just accepted my return, (I met all the requirements, which was tags intact, receipt, within 30 days), and you made it EASY!!!! Wow. Joanne was the CSR and she was like, really really WONDERFUL. Thanks Joanne!

Sep

Posted by Max for the maximum

on 9/17/15 at 3:52PM

God some of these complaints are idiotic, 90 day returns? Their return policy is more than fare, a lot can happen to an item in 90 days, even just sitting in your closet, it also shouldn't take you three more nth to decide if you want to keep an item. Most of these complaints are just your own self inflicted problems that you want to throw blame at others. Grow up.

Sep

Posted by Gg

on 9/14/15 at 1:24PM

TJ MaXX in Aliso Viejo do not accept credit store!!!!
It is absurd !!!! I have 2 curtains that never being open still intact in the package!! Prices on it.
Because it has been 6 months it is not on the system. However, the store still have on stock and sells the same one ..
They ( assitant manager , because I was told manager Philip wasn't there) denied my store credit!!
What is the policy for it?

Aug

Posted by Monica OKeefe

on 8/17/15 at 2:20PM

I returned an item with receipt, still in the package, just two days after I bought it. I used a debit card. They gave it back to me as a credit with signature verses debit with pin. It has been 7 days and the money is still not in my account. This happened to me about four years ago as well. i don't remember the length of time. It makes no sense, no other retailer has this problem. TJ Maxx will be last on my list when looking for an item from now on.

Jul

Posted by All creatures

on 7/28/15 at 10:12AM

The local T.J.Maxx store seems to make its own rules regarding returns. It clearly says in the official policy that check refunds need a 10 day waiting period. The local store insists that the 10 days are 10 business days! The 30 day refundlimit will be up if I don't watch the dates carefully. What is nuts is , I am a regular local shopper.

Jul

Posted by Gloyalty

on 7/21/15 at 9:48PM

I returned my stuff successfully without a receipt thanks tj maxx

Jul

Posted by Anonymous

on 7/5/15 at 1:34PM

I think its a shame that you can't return things within 90 days with a receipt. I brought two dresses from them then my husband got sick and passed away. My dresses do not fit so I wanted to return them and I could only get a store credit which I didn't want. I just wanted a refund on my credit card. I had no problems with a couple of other stores. I will never shop at TJ Maxx again and I will alert all my friends.

Jun

Posted by Jdrake

on 6/1/15 at 9:59AM

I bought a pair of Sandler 2 days ago. I wore them once and just noticed a piece of the hardware on them is missing. Can I return them? I have the receipt. Or exchange them for another pair?

May

Posted by Mnm

on 5/26/15 at 6:03AM

I recieved a Michael Kors bag from TJ as a gift. I do not have tags or receipt. Will I be able to receive store credit to pick something else out? Not a fan of the bag.

May

Posted by Junieb

on 5/16/15 at 2:26PM

I was given a bag by a client of mine (totally not my taste) however she was very sweet so I couldn't say no. However, she left the receipt in the bag (I'm sure not knowing) can I return it and get something that I want? The bag was purchased a few months ago?

May

Posted by anna

on 5/5/15 at 4:26AM

Let me give you answers as to how returns are handled, at least at my store. The policy is 30 days with tags and receipt, with clothes/shoes/accessories unwashed, and unworn. We are not a used clothing store. So if an item you're trying to return is not in sellable condition, we will not return it, unless its a rare exception for certain circumstances. This means that if you buy shoes, and wear them out for a night and then try to return them all scuffed with dirt on them, we will decline it. Also, dont buy nice clothing, wear it out, then return it with stains. We know you didnt buy it like that. And everyone at the party probably saw your tag hanging out of your dress. If you have a receipt but no tags, you should be able to return the item. If you have the tags, but no receipt, it might be able to be returned for store credit as long as the inventory list says that it is a recent item. And remember, the inventory list tells us when we got the item in the store, not when you purchased it. So if you bought an item that's been in the store for a while, and you have no receipt, you won't be able to return it. Also we don't return underwear with no tags attached. Its foul to even allow to return them at all, in my opinion. Nobody wants to touch where your crotch has been. If you bought an item within 30 days that is poor quality or has broken, we might be able to return it. However if its been months, you will have to contact the manufacturer because it won't be able to be returned.

The thoughts and opinions above are solely my own, and do not reflect the desires and opinions of the tjx company.

Apr

Posted by favrino

on 4/15/15 at 9:02AM

Does anyone else have a problem with this? --- I purchase an item using my debit card (pin). The money is immediately withdrawn from my account. I return it 3 days later with receipt.Jhey will not allow me to put it back on my debit card (pin) but will only complete it as a VISA transaction. So the funds don't show for 4 days. TJ says it's the Bank, Sure VISA takes that long but I purchased it with my debit card and pin. Everywhere else I go returns are processedimmediately . Why do they keep the merchandize and my money both!

Apr

Posted by Pete

on 4/5/15 at 8:24AM

"TK Maxx customers can return or exchange merchandise within 30 days of purchase with a receipt.", claims the website.
On 1/1/15, somebody close to me returned a jacket to the store in Bristol. She was promptly taken into the manager's office and then arrested for fraud.
It transpires that this person was under suspicion, simply because she had returned another item previously in the same month. It was revealed to her that if you return goods to TK Maxx, then they will be packaged up and the video from the security cameras will be kept, "just in case they need to use it as evidence against you in the future".
This person was then subjected to a twelve-hour detention at the local police station, with the police having to follow procedures, even though they themselves believed that the manager of this branch of TK Maxx was being ridiculous.
If you return goods to TK Maxx, then please be wary that the goods will be packaged, the transaction will be filmed and the video will be kept. And if you return goods again within the same month, you are likely to be arrested.

Mar

Posted by Anonymous

on 3/20/15 at 1:12PM

I purchased a pair of reading glasses last Saturday 3/14/15 and one set already broke. I didn't keep the box or the receipt because I always purchase my glasses there and they have always lasted at least two years..one pair I still have..I went to return them today and they would not honor the return because I had no proof of purchase other than my bank statement..even though they still had an identical pair in the store...not looking for my little 8.00 back but am looking for decent customer service and for a store to honor their products for more than one week...I am a frequent shopper and will think twice about the quality of merchandise that is being carried in your store ..I should have a least gotten in store credit when it was obvious I purchase them there when they had the same set still in the store..

Feb

Posted by difromthebrook

on 2/25/15 at 6:02PM

Can I return a pair of jeans that ave been washed once? They were too big and i thought it might shrink them. It did not work,so I would like to exchange them for a smaller size. I have the receipt.

Feb

Posted by sohochi

on 2/16/15 at 10:27PM

I had a strange experience at my local tj's today. Wanted to purchase an artifact that was marked down to 15 dollars because it was slightly chipped and the manager and cashier told me sorry you cannot purchase this item it has a sharp corner and if you get hurt with it we will be held responsible. I was shocked why was it on shelf to be sold. It was a twilight zone moment. Never heard such a thing in my life. So dissapointed I wanted to purchace this item.please give me an answer left empty handed and baffled!!!

Feb

Posted by haleyjox3

on 2/4/15 at 9:45AM

I bought a watch from TJ Maxx and not even the first day of me wearing it the crown broke off and the hands are no longer moving. Am I able to return this or exchange for a new one even if its broken? I couldn't have done much to break it when I only had it on for a couple hours

Feb

Posted by Bobbie

on 2/3/15 at 1:59PM

HI my name is Bobbie in August of 2014 I purchased two Michael Kors purses which totaled over $300.00 well one of them started cracking and tareing up so after 7 months I call the store to inquire about their return policy I spoke to the store manager she stated they would not take the purse back, she couldn't resolve the issue because they had no way of returning the merchandise to Michael Kors I should have went to the Micael kors store and purchased the purse they sold the purses at a cheaper price and the store couldn't guarantee how long the purse would last. so I asked her mam are you saying your store is selling knock offs she said no not knock offs but their not real so now I am stuck with a knock from TJ Max I won't shop their any more .TJ Max In Stockton,Ca.

Jan

Posted by fgallo

on 1/25/15 at 11:52AM

What is the policy for no receipt but the item has the TJ Maxx tag still on it? - This was gift I received.

Jan

Posted by dakari

on 1/16/15 at 5:07PM

Will Tj max take some thing back if you never worn it but lost the price tag.

Jan

Posted by giddy up

on 1/5/15 at 1:53PM

I do love shopping at TJ Maxx, but am very careful to look carefully at items to make certain that they are actually new. Lastsummer I bought a beautiful leather purse at the Winston Salem, NC TJ Maxx,to take on a two week trip to France. Thank heavens, I took it on a shorter trip to New Orelans first, or I would have really been upset! I wanted a big bag so that I could shove a some extra small luggage items in it and use it as an addition to another larger carry on bag. The strap of the purse had holes in it that connected to the body by fitting over some metal posts that stuck up from the other side of the it. I guess to make it adjustable. Well, again, to save packing space, this was the only bag I took with me to use for my four day trip. No sooner did I board the plane, than the whole bag feel completely off of my shoulder onto the floor. Very embarassing, but also, pretty funny to my friends. Okay, I thought, I will just re-adjust it and go on. Didn't work for more than ten minutes or so.The purse continued to fall repeatedly throughout the first day or two of the trip - in the airport restroom, on the filty streets of the Big Easy, the floor of the restaurant, in shops, you name it, it landed there. Finally, I broke down and bought another purse to use. I had bought the broken purse a month or so before and had thrown away my receipt because I absolutely loved it and had no intention of not keeping it. I was, however, able to return it for a store credit. I paid about $120 for the purse originally. Came in the next day to look for another purse and, can you believe it, they had that used, broken purse (strap unattached and draped over the hanger) back on sale for $80! I should have taken a picture of it for my friends and I did text one immediately to tell her about it because it was so unbeliveable! The next time I came by, it was gone, so I am assuming whoever bought it, took it to a shoemaker(had to cost at least $20 to make it work), had it repaired and is enjoying it oblivious to the fact that they bought a used and unsanitary bag! Very poor and unethical business practice, to say the least.

Dec

Posted by Dianie

on 12/29/14 at 11:17AM

I am an excellent customer and have shopped almost exclusively at TJ Maxx in Tualatin and Marshalls in King City. Because of a Brain Aneurysm Rupture 10 years ago I am on an extremely limited income, because of 2 1/2 months in ICU. I brought in a black sweater purchased on 9/2/14 which still had the tags attached because I need the $19.99 for groceries more than the sweater. I was told that as of October 2014 your policy was only a GIFT CARD!!!! That policy is totally unfair with the receipt and tags. I took the gift card and bought some socks and still they would not refund the $15.00 still remaining. Because of this I will NEVER, EVER shop with your stores again. I will frequent your competitors who will be fair and work with their customers on returns because they value the business.

Nov

Posted by Ms vee

on 11/25/14 at 1:19PM

I bought a $200.00 jacket last year, never worn I think I still have the receipt. Can I return it for a store credit?

Nov

Posted by BOOTS

on 11/12/14 at 7:33AM

I have a pair of boots I bought last year and for to return them , if I still have my receipt and boots and box can I return them for store credit?

Nov

Posted by chantell

on 11/8/14 at 5:32AM

Can I return something that was purchased from Marshalls at TJ Maxx? I received a gift bought from a Marshalls in Chicago and it was the wrong size. The only Marshalls around me is about 1 1/2 away (I'm in Indiana), but TJ Maxx is only 10 minutes away. I figured since both stores are owned by the same company this would be possible, am I wrong??

Oct

Posted by saritadelmar

on 10/1/14 at 8:16PM

I am answering vanessa409:

Yes, they will take your return without the tags attached. I do it all the time. As long as you haven't used the item you will have no problem. Just hand them the item and the tags and say nothing. They will do the rest.

Oct

Posted by vanessa409

on 10/1/14 at 7:29PM

I bought a cute shirt from tjmaxx but I took off the price tag. If I still have the price tag will they still accept it and give my money back or what? Cause I payed them 25 dollars and it's not fair for them to keep it and me with no money.

Sep

Posted by Honest Nicki

on 9/11/14 at 4:53PM

This lady down a few comments really said "colored lady" and it wasnt 1950 it was 2011. Wow; speed it up and get into the world where the rest of us reside and you'd know that term went out in the 60s! Im surprised you know how to use the internet. Anyways any other stores can look up your purchase and do returns and refunds. Its just a way to keep the money you've spent in the store, in that store! If they give you money back you could potentially go to a competitor and spend it. I don't think they realize that this only makes ppl less likely to purchase anything period vs a syore that has a very easy return policy

Aug

Posted by Anonymous

on 8/14/14 at 3:05PM

I've been a manager in the Retail Industry for a long time, in this day and age, there ought to be a 90 day period of time for returns/exchanges. A large organization such as TJX, should operate with the same guest service as department stores, afterall, isn't that what you claim to be?? With the way department stores run such aggresive markdowns, heavy sale days, there's no reason to continue to shop at discounters such as yourselves when your first priority isn't the most important one; the customer.

Another frustrating thing is that your computers and POS system is archaic. Your system is unable to locate out of season SKU's or style numbers without tickets. Any company can locate this information from the label on the clothing itself.

Lastly, your regular salespeople seem to have a the good sense to treat the customer with respect both for their time and just common curtousity. Your managers for the most part, do not have this same sense. They are some of the least skilled and lack the vey thing essential to their retail manager positions; personaity for the service industry.

Aug

Posted by Anonymous

on 8/14/14 at 12:40PM

This is such a stupid return policy with regard to checks. 10 days? I can understand it if the check hasn't cleared the bank but in this day of on-line banking you can actually present the copy of your cancelled check before TJ Maxx will accept the return! How inconvenient!

Jul

Posted by ihatemarshalls

on 7/1/14 at 12:36PM

I find it very inconvenient that a purchase cannot be retrieved with a the credit card used. And when I tried to return a product I was given less than what I paid because they were unable to find it in their system. Rediculous customer service.

Jun

Posted by Return policy is antiquated

on 6/30/14 at 4:32PM

30 day return policy is not long enough when we lead busy lives these days. I just returned it at day 32 and got stuck with store credit. I am so angry I am going to sell it online and never shop at tj max, Marshall's, or home goods again!!

Sep

Posted by Anonymous

on 9/5/13 at 4:02PM

I always stop by the Flowood, MS store when I get off work at 8pm and it always this lady in there with 2 or 3 carts of return. This has been going on for over 2 years I know so finally I asked what is her issue and was told by the associate that they couldn't discuss it. I notice that everything she bring in to return she buys it right back. At this location sometimes its only one cashier and the line has at least 3 to 5 customers waiting. I tried to return something and buy it back and was told that it had to be put back on the floor and I could return to buy it the next day. Not sure if it's because I wanted it for the sale price after I was told the price I would receive for the item but I was very upset. This lady stuff looks old and nasty and she has the right to a full return and I don't. The store managers are always talking her so maybe they all are friends. The tall male store manager call her by her name one night I was there so maybe they are related.

Oct

Posted by Chris

on 10/9/12 at 1:08AM

... few of the many things to mention about the poor way that the store was run: First of all, the merchandise. There ... they were accidental was never taken into account. They used them to fire people....ahahahah! How ridiculous!!! Is it really that hard to use a punch-card system? I mean honestly, I don't know ...no greater incentive for associates to NOT ask for the card than that. Speaking of having to ask customers ... Xp) People missing pay for entire day was not unheard-of at the store I worked at. If ... very nice that I was hired a second time when I returned after the winter season. Overall the best ...

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Jul

Posted by Anonymous

on 7/15/12 at 3:04PM

...) While on line I observed that the customer service representative in returns was not very cooperative and actually was ..., Michael O' Grady, totally refused to accept my return for a credit claiming that there was evidence of "dog ...not have a dog. I mentioned that the men's department in this particular store is a disaster with most of the merchandise actually lying on ... TJ customer who spends a lot of money in various TJ stores I was totally appalled. I have never had... have shopped. Immediate intervention is needed since this store is a true embarassment to the chain. As a footnote, all the...

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Oct

Posted by TGIRL

on 10/12/11 at 9:26PM

...you give gift too will not be able to return for cash only store credit i was very upset today and i spend lots of money there but never on gifts again. I ... than two weeks ago but they couldnt charge back to my american express with gift receipt only store credit whats the use of a gift receipt if the person ... jacked up and no customer service same policy if you have a receipt or dont only store...

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Sep

Posted by ladypro

on 9/25/11 at 12:14PM

i tried to returned a rug for a store credit because some stupid ass wrote in permanent marker serial number on ... up. i had reciept and tag but it was past the 30 day mark by two weeks. i was told you cannot return a clearance item after 30 days. i asked for... reciept anywhere. they did not have a sign just said it is policy. i asked for her name mgr. name and hq phone number...

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Sep

Posted by Anonymous

on 9/9/11 at 3:15PM

... to let you know what a great, valuable, helpful employee you have at the TJ Maxx store located in Tysons corner,Virginia. Her name is Evette Gonzalez and is a one of the store managers there... today I went to make a few returns. I have run up quite a balance on my tjmaxx card so I was devestaed when I went to make a purchase and discovered it missing. I went up to the jewelry counter where I was returning items earlier and realized I had left my tjmaxx gift card there. They called the manager, Ms. Gonzalez and she was soo helpful ...

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May

Posted by Anonymous

on 5/17/11 at 8:28AM

... inconsistent treatment I felt as a guest in your store. On Tuesday, March 26th, I arrived to your ... it off as I realized I was the only African American in the store (that I could see) and it just fulfilled ... that he went to one of the racks at the front of the store to act as if he was straightening the shelf.... My thought was truly to leave EVERYTHING in the store and the basket right there at the front..., who was pleasant, how long I have for returns. She advised 30 days and I still have... & Inclusion, Change Management, Personal Accountability, Personal Branding and Professional Development...

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Mar

Posted by Anonymous

on 3/14/11 at 7:10AM

I was in the spartanburg store the other day and a short colored lady with glasses was very rude to me!! I was making a return and glad I returned the items because I WILL NOT be back!!! I believe her name was Thresa or something like that!! She honestly needs to be ...

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Oct

Posted by [email protected]

on 10/12/10 at 9:08AM

Hi I buy approx. $3-4,000 a year at TJ Maxx stores. 3 weeks ago and I took a $10 item back to the St. Cloud store in MN asking to exchange this itle ONLY and the cashier proceeds to tell me that I'm on a TJMAXX "watch list" because this would be the 3rd ...

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