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Southwest Airlines Returns and Refunds

Southwest Airlines Return Policy

Southwest Airlines offers several ways to obtain refunds provided the ticket is refundable. Not all ticket reservations are refundable since they are based on the type of purchase fare and reservation.

Refund requests for ticketless flight reservations may be submitted online to southwest.com should an outbound flight not yet have left the ground. Refund requests also may be made by calling Southwest reservations at 1-800-435-9792, calling Southwest customer relations at 214-932-033 from 7 a.m. to 8 p.m. weekdays or writing to the refunds department at P.O. Box 36649, Dallas, Texas 75235-1649.

If the outbound flight has left the airport, refund requests may be directed to the reservations department at the 1-800 phone number, calling customer relations or writing the refunds department. Contacting these sources also is appropriate if no refund had been requested when the reservation was cancelled online at southwest.com.

All other requests for refunds, including paper ticket refund requests and refund exceptions for nonrefundable tickets, should be made in writing to the refunds department. Written requests should include the unused ticket or proof of purchase in respect to ticketless travel.

A confirmation number is required for refund requests. All refunds are made back to the original payment form.

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