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Radio Shack Returns and Refunds

Radio Shack Return Policy

Radio Shack customers who need to return merchandise can easily locate the nearest retail outlet by using the store locator on the company's website. Consumers who have purchased products online should look at their packing slips for specific instructions concerning returns. The original packing slip should be included with the returned merchandise. Items need to be in good condition, in the original packaging, with applicable paperwork and all parts and accessories included in order for a refund or exchange to be issued. Packages can be taken to any Radio Shack retail store where an associate will issue a refund credit. It can take up to 15 days for the credit to appear on the consumer's credit card. The original shipping costs will not be included in the refund.

Certain items that were purchased from Radio Shack's online cannot be returned for a refund or exchange to the retailer's brick-and-mortar stores. Retail store merchandise cannot be returned to Radio Shack's online store.

See what others are saying about Radio Shack returns, refunds and exchanges

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why can't I get my money back when I pay with a check. instead of in store money card 4/30/14 2:39PM

I purchased A product in package ,they exchanged it with A product from the store counter drawl and refused refund n broken product. then print NO REFUND-on the receipt.and told me to keep my receipt. I advise you not to deal with marion,s.c. Radio Shack

Newjersey101 4/26/14 3:38PM

Bewre of buying from a Radio Shack franchisee. I purchased batteries from a store in San Miguel de allende in Mexico. I had questions about buying the correct thing and did not know if in fact I had a bad battery, something I had been able to communicate (none of them spoke English-supposedly) and the clerk thought he gave me the right thing. When I went home the Radio Shack batteries were not the same as I already had and within 2 hours I returned to the store. The same clerks would not give me a refund for the unopened and just bought incorrect batteries. I was out $24.00 U.S. Thanks Radio Shack.

Anonymous 6/24/13 1:57PM

... family from RadioShack, including a Windows smartphone and warranty for everything. The smartphone stopped working, so we took it to the store to have it checked out. They opened it ... now water damage. They sent it back with a 100 dollar refundable deposit for the warranty. They sent... similar, but a Pantech slider that they practically pay people to take with new plans. We called... back, and the Pantech is a "comparable" replacement. This is the most unbelievable fraud I have ever ... Read complete comment

grumpyenglishteacher 11/29/12 10:25PM

... was why we questioned it. When we got the box home we discovered that it had been previously opened and looked like it was use as there were finger prints all over the disk and the items were a mess inside. We returned the box back shortly after opening it and told them we did not appreciate being lied to as we like to shop locally. Another sale person who now was helping us to recredit it appoligized for the lie and said this ... Read complete comment

Diane 10/10/12 12:50PM

...all the years I have had little choice but to go to Radio Shack (20 years +), I have only had one good experience ... with myself. I went in with my item which I took the "replacement" coverage on because it no longer worked. My expectation was that it would be exchanged for a new one that did work, rather than do that the... then explained in deed it would not be covered because of water damage, I said that is sweat because it does not come with a exist. He explained to me that sweat is not the same as water damage REALLY they both result in moisture. I take some ... Read complete comment

Anonymous 9/22/12 12:43PM

...ask the manager where does it say one cannot return unused airtime. He mentions that it is on the receipt ...cannot find that stipulation. He then says it is on the return policy on the back of the receipt and again ...can't find it. He then just says it it store policy and blows me off....then ask he to show me where in the store there is such a policy, but he can't... I asked the sales person if I could return these phones if I did not ... she should have mentioned no returns on airtime, only the phone. But what does one expect when dealing with low wage workers at Radio Shack. Not that I always shop at RS... Read complete comment

jsw2w 9/20/12 5:08PM

...from the UK and had been lent an American pay as you go cell to use whilst over here. I originally went in to purchase some credit for the phone (which works a little differently in the ... I didn't really know what I was doing the clerk put the credit on the phone for me and was very helpful in showing ...was having difficulty making calls. Not knowing how to solve this I returned to the store where the same guy was on and was only to happy to help. He spent ages on the phone to the... and welcoming. If i return to the US any time soon I will definitely use radio shack for all my electronic... Read complete comment

Liz 9/1/12 8:57AM

I had recently gone into the Radio Shack on State St in Boise ID & received wonderful service. Today, I had to go back to exchange an item & was met with an employee that seemingly was looking for a fight with someone. ... I can't get rembursed...blah, blah, blah... I was quite upset that I would not be getting my money or an exchange on an item I bought 10 days ago. He told me to leave if I was going to be rude. The rudeness was from ... Read complete comment

Anonymous 8/28/12 2:22PM

... the senior," she was not going to return the product back, nor give her a credit to her radio shack charge card"...BUT she told the SENIOR ... and tell someone the senior was still causing problems in the store. And that was a lie, she senior wasn't. The senior just wanted an exchange or a return to her card. Yes, the senior was frustrated with Jalena actions confussed but she didn't ...that tells me Radio Shack is allowing their employee's to treat paying customers (consumers) who spend their money in your store to be treat INHUMANE. Therefore I and my family can not support Radio Shack ... Read complete comment

Anonymous 8/5/12 5:28PM

I purchased a Magellan RoadMate GPS at the Raleigh Hills Radio Shack in Portland, OR. The sales person did not seem to know much about the ... sales person again was unhelpful advising me that "it's a toy - just play around with it". I returned it and will never go back to a Radio Shack again. Furthermore, I did not find a place for"customer complaints"... Read complete comment

John 7/31/12 2:22PM isn't cheaper at all. My phone broke after having it for a month and a half and they refused to return or even exchange it. I had the receipt and everything else that you need except the box. I would of seriously been happy if...there told me there's nothing she could do and if I go to the other store near me they most likely won't exchange it without the box. I said ok thank you and she just starred at me... going to call in and complain but from reading the other comments I seriously doubt Radio Shack will change its ways. So I'll give them my 2 cents which they... Read complete comment

midnight7891 7/23/12 3:50PM

... issues. I went in on my 14th day and the Manager simply refused to exchange my product. He told me he has done all the proper troubleshooting and to return in a couple of days even though the product was continuing to ...He continued to ingore me and proceeded to close the store and count his drawer down his... never shop at Radio Shack ever and will warn others that they refuse to honor a guarantee they... Read complete comment

Anonymous 7/19/12 10:47AM

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