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Old Navy Returns and Refunds

Old Navy Return Policy

Old Navy accepts items for return or exchange within 45 days of purchase. The return or exchange may be denied if the item has been washed or worn, and a packing slip or receipt is required. Those who are returning items bought online can print out a shipping label on the retailer's website, and items should be packed in the same box that they were sent in. If the customer doesn't have the original receipt but the tags are still on the item, the customer may be able to return the item for store credit.

Clothing and other items from Old Navy's Final Sale rack are not eligible for returns or exchanges because the Final Sale rack offers significant discounts on merchandise.

See what others are saying about Old Navy returns, refunds and exchanges

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Old navy needs a better return policy if you have a receipt and tags are still on the item they should still take the item back for exchange or return even after 45 days..... It hasn't been worn you have the receipt not happy with Hyannis old navy

Anonymous 5/26/14 7:51PM


I read many comments about the difficulty in returning or exchanging items purchased on line. I called the phone number listed for Old Navy and got the most courteous and helpful service person ever. She made the process easy and pleasant for my exchange. If you have problems on line, please use the phone to resolve them.

Anonymous 10/17/13 3:40PM


It been over two weeks you got return so wheres my money?

Anonymous 6/4/13 9:12AM

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