Posted by Anonymous
Just got my online order. 2 out of 3 items ordered were wrong!!!! What is going on with Office max???? Used to be quality service, NOT anymore.
OfficeMax Returns and Refunds
Please find details regarding the return and refund policies for OfficeMax below. We encourage you to leave a comment regarding your experience requesting a return or refund from OfficeMax so others can benefit from what you learned.OfficeMax Return Policy
General Office Supplies
Office supplies can be returned within 30 days after the date of original purchase. They may also be exchanged for an identical item, regardless of when the purchase was made. Items returned without a receipt or packing list will be refunded as a merchandise credit, based on the lowest sales price during the last 60 days.
Printer Ink and Toner
Ink and toner products may be returned, provided they are unopened and accompanied by their original sales receipt within 30 days. Opened ink and toner products or items returned without a receipt can be exchanged only for the same item or returned for a merchandise credit.
Prepaid Cards
Prepaid card products, such as phone cards and OfficeMax gift cards are non refundable.
Software Products
Software may be returned in its original unopened packaging within 14 days of purchase. Opened software purchases may only be returned for an identical item.
Technology Items
OfficeMax accepts the return of technology products, provided they are in their original and unopened packaging within 14 days. Opened technology items returned within 14 days are subject to a 15% restocking fee. Defective items may be exchanged for the same item within 14 days of purchase.
See what others are saying about OfficeMax returns, refunds and exchanges
20
Jun
10
Jan
Posted by Anonymous
I tried exchanging an unopened journal today at the Evergreen Park store and was told emphatically that I could not exchange the unopened journal without the receipt. I then cancelled a paid for order and requested a refund. I am NEVER shopping with Office Max again. The way I was treated was ridiculous.
26
Dec
Posted by AndrewRoberts
Just tried to return four two pack packages completely sealed and unopened to the Shelby N. C. Store and was told that since they no longer carry it in the store they do not offer refunds or exchange even tho it is offered online however the very product i was returning was still on their shelves just a fee feet away from the register i was at .., the total rudeness and lack of customer common decency was in my opinion the final deciding factor that i nor my company will no longer be a customer there unless something is done to show a sincere show of remorse for this embarassing and humiliating experiance .. SHARP brand UX-3CR/FO-3CR IS THE PRODUCT IN NEED OF RETURN ,,
03
Mar
Posted by BearDown
Purchased a Laptop for around $600 dollars online. I thought I was going to keep it long term and opened it. 2 days later Best Buy ran a very good deal on another laptop I was considering. I repackaged and taped everything back up. I never turned the laptop on but did take it out of the box to visually view it.
Took it in person to return to an OfficeMax (Chicago, IL West Lincoln Park location). A manager did have to reopen the box to make sure all the contents were there and nothing was physically broken. I was asked if there's anything wrong with it, I said no. Asked why i'm returning, told the truth that i found another Laptop. No further questions asked and fully refunded me. I had purchased via credit card so funds were sent back to the card. Took less than 10 minutes total.
Overall 10/10. Much easier than i expected it to be to return a never used but open box Laptop.
19
Feb
06
Dec
Posted by Smallbusgal
I had a shredder I had occasionally used for the last 5-6 months. When I tried to shred some documents a few days ago, it stopped and would not turn back on at all. I went to the office Max store I bought it in and they said no refund or replacement unless I purchased their extended warranty. So my shredder that cost over $100 on sale and quit working under less than normal usage can not be exchanged. Let it there and will go elsewhere to purchase my next one. Sadly I have used them for years and have purchased lap tops ect for my business. I'll be taking my business elsewhere.
25
Dec
Posted by LanaG
I was attempting to return a planner without receipt. In fact, I was going to purchase one that cost a few dollars more. I had hoped they could find the sale through my rewards card or the coupon I used. The cashier was new but spoke to a couple other people who said it was fine to put the return amount on a card so I could purchase the other one. A guy, a manager I guess, decided he'd handle it. He went off to find the sale with only the planner. How was that going to work? It didn't. He couldn't find the sale. Knowing the exact date and register would help he said. It didn't. He tried to look me up through my phone number and my reward's number but nothing showed up. I go online to see if I can find the receipt (he says it's under my account) but that doesn't work. I ask if there's a number I can call. He didn't know but apparently the department who looks up sales is closed on weekends? He said he might know another way to find it. He goes off for the 3rd time. We're well over 30 minutes at this point. He returns with a receipt and asks what else I purchased (it was a week before really?) I said why? What is your return policy? He said 2 weeks for planners and a required receipt. So what do you do when there is no receipt? I told him I remembered purchasing highlighters. He said, okay I found it. I'm ticked off at this point. I get that I didn't have a receipt but this process is ridiculous. It's hot and we're working on 45 minutes. He issues a refund on a card (where we were almost an hour before!) and I went to another register to buy the 2nd planner. The cashier looks me up by my phone number and finds me immediately. Go figure. I wouldn't have bought that 2nd planner if I didn't have a store credit. Even though I'll have to drive 30 minutes out to the closest Office Depot I doubt I'll shop at OfficeMax again.
13
Sep
Posted by WendyC
I ordered a putty-color 4-drawer filing cabinet online. A black filing cabinet was delivered to my front porch instead. Instead of removing the item and delivering the correct one, their only "solution" is to cancel my order, send the delivery company back to pick up the item from my house, and eventually refund my money. Then I would have to reorder and hope for a better outcome. After this experience I doubt that I'll be taking that chance. I've sent emails and gotten 2 identical emails from different customer service representatives that were worded in such a way that it was apparent they only handle "returns," not really replacing bad deliveries. I'm very disappointed in the lack of accommodation.
03
Apr
Posted by Joe Capa
We purchased approximately 3-4 dozen 50 count DVD-r and a couple 100 count stacks as well over the last 4 years. I was wondering if I could return the three stacks left over with my receipt for store credit? Our project is done and I would like to have that option for the next project.. Guess I'll find out when I go down there! Thanks
27
Jan
Posted by dusty064
I did a Google search to find the OfficeMax refund policy. I purchased a Netgear router and after opening the box it came in, I hooked it up. I decided I would just buy Wi-Fi service as it was cheaper than what I already had. I had the router for about 10 days and I packaged it back in the original box. Took the receipt and handed it to the Teller and said, "I would like to return it. I told her I was getting Wi-Fi service and wouldn't need it. She said, "no problem". I asked if she needed my credit card. She said "no as the cash register stores the information". This whole experience took no more than five minutes. She also noticed I had purchased INK when I bought the router for my printer, and said, "we are running a promotion this week, buy 1 and get the second one for half price." note my receipt was 10 days old. I went and bought the extra INK and saved 16.00. I give OfficeMax a five star rating. Wonderful people and a wonderful experience. Not to many stores will go that extra mile to help you. Steubenville, Ohio location
09
Nov
Posted by amcquerrey
I bought a business landline phone for my home office at OfficeMax at . The phone did not work with my headset so I returned to the store 3 days later to return it and see if they have ... plus the receipt. He and his supervisor said they were unable to give me a refund because I paid with a debit card and I didnt have it with me'. I live an hour away from ... the numbers. They said that their system wouldn't give me a cash refund and my bank was the one not authorizing the payment to be put back on the debit card. I explained that I didnt want store credit because they dont have the item I need in ...
14
Sep
Posted by Randy
... delivery with their free shipping offer. Its now 9/14/12 and still no refund for ink. Their customer service is horrendous. Apparently when ...-one more day-one more day to find out from the carrier on what happened to my order. What a great scheme to charge me for something they never delivered. The bbb should check them out...
11
Sep
Posted by Kristin
I had an AWFUL experience with a Gateway laptop that I bought from an Office Max store in Aug. 2008. I purchased a 3 year extended warranty, which I was forced to use many times. Within 1 month of...Gateway because the mother board was shot. It was at this time that I was informed that my Gateway warranty was only until May 30, 2009, but it was supposed... 2009. Warning flags went off -- I'm guessing that I was sold a piece of crap returned laptop. I had to send my laptop in for repair 4 ...
11
Sep
Posted by Ashley
I received a broken filing cabinet on 8/30 and immediately contacted them to replace it. They told me I would have to return the one I have and then order the new one, no exchanged. I did what they instructed me to do and 12 days later I am still waiting for the 1-3 day pickup .... My company would spend hundreds, if not thousands of dollars a month at this store and I can assure you now that we will never waste ...
23
Aug
Posted by Store 0253
As an employee of Officemax, I can say we try to screw most people out of there money. Not only does management not care about us, we are underpaid and overworked. We are trained to lie about our Max Assurance Plan, in order to sell them as they cannot be returned. We will tell you it covers everything, when in fact it covers very little. Our "Ctrl Center" is complete BS, ...
21
Aug
Posted by Anonymous
... strange that she couldn't just change the method of payment for me rather than canceling the whole order... new order, remembering to use my MaxPerks card number this time. I got the order confirmation and everything was good. Two days later I receive a delivery of the order that was supposedly ... order was cancelled because it "did not process correctly in our system". They ... can refund it. SERIOUSLY!?! You need the customer to supply the card number that you took the money from...give it back. Or how about resubmitting the order manually so the refund isn't an issue? I am frustrated to no ...
19
Jul
Posted by seattleherbs
...antivirus program and found no virus, so I bring my computer to OfficeMax since I have the free system screen coupon. Drew the tech... $120s. And he said if it not fixed, I will get a refund so there are no risk for me. I left the ... computer. I got them deleted then I bring the computer back to OfficeMax, they kept it again over night. I came back to them 2 days after and they told me that it can’t be fixed! So I asked for the refund per promised. The tech guy told me that I have to come on Thursday 19th to get the manager to approve the refund. I came back and the assistant manager told me that “...
08
Jul
Posted by pgoth
What a joke their delivery process is! Do not ever order anything to be delivered from them. The people in the store ask when you ...day off when you think it will show up!). After waiting 4 days, we told them we did not want it, and asked for a refund. Here it is 9 days later, still waiting for a simple refund of $76...anything until it comes back from the warehouse. They have my money and will not give it back! That I am paying the price for their lack of follow up with a 3rd ... by an organization that does not give a rat's a-- about the people who pay the bills. oh and don't ever think that tehir ...
03
Jul
Posted by unhappy
We bought a HP laptop and a two year warranty through MAXAssurance. Now that there is a problem we've hit a brick wall. First, we were sent to Warranty Logistics. Over a week later they returned my laptop with the same initial problems, but with the added &... a problem with some physical issues.) We called back OfficeMax and we get nothing. The warranty means we need to send it back to Warranty Logistics...AGAIN. The local Office Max can't help. The national ...
04
Jun
Posted by old emplyee
I would like to apologize to all of you. Working for OfficeMax is just as horrible as being a customer. They do not provide...really have to forward everyhing to the Office that your items shipped from. If you need help with the website we can do that. We cannot send out replacements, or issue and refunds. Nor can we track your shipment. In fact, like I ...