Search for a Company by Name
Home > Michaels Returns and Refunds

Michaels Returns and Refunds

Michaels Return Policy

Michaels accepts returns from customers who possess valid photo identification cards. All return activity is tracked by the company, and Michaels often limits the number of returns and exchanges one customer may utilize. Customers may return items that are unused and in their original packaging if they have a receipt. The purchase may not have been made more than two months prior to the exchange or return. Upon accepting the return, Michaels will credit the original method of payment with the refund amount.

If the customer does not have a valid receipt, Michaels will give the customer a refund at the lowest price of the item within the last three months. When it comes to items that have been opened, electronic items are returnable if they are still in new condition.

There are some items that Michaels does not accept in returns, including gift cards and items that have been used. Seasonal items and custom floral arrangements are not refunded without a receipt.

See what others are saying about Michaels returns, refunds and exchanges

Add a comment about Michaels -->
I don't like their return policy on items used & didn't work properly. I guess I have to return it to the original company.

shopaholicdiva 6/3/14 8:02PM


Too bad for me, doesn't look like I have any recourse in getting a refund for the junkie poster frames I bought. Even though they weren't opened until a month ago, it's been more than two months since I bought them. They were just great until I put posters in them and hung them on the wall, then they warped and the frames fell apart. Pretty much useless now. Thankfully I don't shop at Michael's much, so never going back won't bother me.

B. 3/9/14 7:12AM

Contact Information
Complete Michaels customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Michaels customer service phone numbers and contact information at ContactHelp.com

Scoreboard Ratings
See detailed Michaels customer service rankings, employee comments and much more from our sister site.

Find detailed Michaels customer service ratings at CustomerServiceScoreboard.com