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JCPenney Returns and Refunds

JCPenney Return Policy

JCPenney makes returning or exchanging purchases simple, easy and convenient. If you need to return or exchange an item, the process is as simple as driving to the nearest JCPenney store or mailing the items to one of three JCPenney facilities; if you need to return a large purchase, call customer service to schedule a pick-up.

Items are eligible for return with or without a receipt. If you return an item with a purchase receipt, you may exchange the item or get a full refund for the purchase price. The refund will be issued to the original form of payment. When returning items with a gift receipt, they may be exchanged or refunded in the amount of the purchase price on the gift receipt. The refund will be credited to a gift card. Gift cards will be issued or exchanges will be given at the existing price for all items returned without a receipt. In addition, JCPenney requires a valid photo identification for all items returned or exchanged without a receipt.

Gift cards are the only items that are ineligible for refund, exchange or cash redemption. With JCPenney's hassle-free returns, you never have to keep unwanted merchandise.

See what others are saying about JCPenney returns, refunds and exchanges

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I went to jcpenney in Glendale Calif this month and in my receipt they charged me for something that I did not buy. What can I do?

Anonymous 1/21/14 6:06PM


I tried to return something to the ladies' undergarment area that had a tag and had never been worn. I was told that the return policy had been changed to 90 days ONLY. That conflicts with your internet policy. Please advise.

Gina M 8/5/13 7:36PM


...of the purchase ($36.70) had been charged to my debit card and the rest ($74.30) was...As we proceeded to exit the store, it dawned on her that, had she used her JCPenney credit card, she would... banking and found out about those partial charges a few days later. We spent way over an ... even he saw the two partial charges had not been refunded, and of course we had no receipts for those. Just our bank statements that showed them coming out of our accounts. Everything done for the full amount had been done ...him. We have since given up on any refund from JCPenney and both filed disputes with our... Read complete comment

Debbie R. 8/29/12 6:16PM


... set for my fiance (quite a big deal) and used my sister's credit account because I could not afford it on my own. Now, because my address (the shipping address) was also entered in the billing address field, the order had been flagged for... out of someone to begin with! So, I had my sister call the bank card dep. and verify her identity and three days later it still could not be shipped! Out of sheer frustration, I even called the corporate-level boss of customer service and left a message; she never returned my phone call (her name is Carry Cater). Again, out of ... Read complete comment

foxje79 8/8/12 11:47AM


... to store option, which states that my order would be at the store for pick up in 4-7 business days. I placed my order on June 24 and ... they gave me the runaround. I do not appreciate this and I believe that the shipping time limit is false advertisement. At this point the only thing that I desire is a full refund! Read complete comment

Anonymous 7/6/12 12:23PM

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