HP Returns and Refunds
Home and Home Office
Goods purchased from the HP Home & Home Office Store can be returned or exchanged within 21 days after they've been delivered. Restrictions may apply to certain products, such as printer ink cartridges or software. Gift cards are non refundable, except where this is prohibited by law.
Shipping and handling charges are non refundable. If applicable, tax will be refunded when a return has been processed. If you return products from an order of several items, the remaining amount that you spent may no longer qualify for promotions or discounts that you may have benefited from. If this happens, the value of the discount will be removed from the amount of the refund.
To request a refund or exchange, it is necessary to obtain an RMA (Returned Merchandise Authorization). This can be obtained by contacting HP via chat, email or by calling 1-888-650-1544. A return label will be provided when the RMA is issued. No products may be returned to HP without obtaining an RMA first.
Credits for items that were returned will be applied to the method of payment used in the purchase. It may take 5 to 7 business days before refunds appear on your credit card statement.
Small and Medium Business
Products that are returned to HP require a Return Goods Authorization (RGA). This can be obtained by contacting HP Order Support through live chat or by calling 1-866-625-0242.
Products that are not defective can be returned within 30 days after delivery and will be subject to a fee of $15 for restocking. HP may authorize, in its sole discretion, a return for items over 30 days after delivery, however a restocking fee of 25% will apply.
For HP products which appear defective, technical support is provided to assess the problem. HP will either perform the needed repairs or authorize a return of the product. Depending on the terms of the warranty on the product, a technician may be dispatched on site to perform repair or diagnosis of the defective product.
Products received DOA (Defective on Arrival) can be replaced, returned or repaired by contacting HP's technical support team at 1-800-334-5144.
Some products are not returnable (unless defective), such as: customized orders, electronic downloads, replacement parts supplied by technical support, memory whose packaging has been opened, software that has been opened, products with serial numbers removed, products that were modified by the consumer, and consumables such as printer cartridges.
Complete HP customer service contact information
including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com
See detailed HP customer service rankings
employee comments and much more from our sister site