GameStop Returns and Refunds

Please find details regarding the return and refund policies for GameStop below. We encourage you to leave a comment regarding your experience requesting a return or refund from GameStop so others can benefit from what you learned.

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GameStop Return Policy

View complete GameStop Return Policy

If you find yourself in need of returning merchandise purchased at GameStop, make sure you have your receipt as it is required for all returns and exchanges.

A pre-owned item can be returned for your money back within 7 days or an exchange of the same item within 30 days.

If a new item doesn't meet your satisfaction, it can be returned in the original packaging (including any manuals, cables or accessories in working, sellable condition). GameStop reserves the right to refuse return on any opened or defective products. Defective products will be exchanged for a like item.

GameStop will not accept any returns on items that were purchased more than 30 days from receipt. Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused.

If you need to return or exchange a product bought through gamestop.com, include everything in the packing list, the reason for the return and ship it to the address listed on the return label. Some items can be returned to the store but must include the original packing list and are subject to manager approval.

See what others are saying about GameStop returns, refunds and exchanges

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Aug

Posted by Jc

on 8/18/22 at 5:18PM

This PS4 Bundle I ordered, rush shipping, came with no games (2 were supposed to be included) and controller (also supposed to be included). Called, on hold for over 45 minutes, and representative had these items shipped to me, not rush shipping as I originally had, received days later and games are scratched and will not read on the PS4 and the controller had no cord so it wouldn't work/turn on. I called GameStop again the day we received the 2nd defective items and now they told me I have to go to a store to replace my items.

Aug

Posted by ethan

on 8/16/22 at 7:48AM

can you return a banned xbox series x

Jan

Posted by Anonymous

on 1/9/22 at 9:10AM

Sent me wrong size shirt ordered a Large was sent and xtra large

Nov

Posted by Anonymous

on 11/30/21 at 2:21PM

On the bus you get one free I just want to be returned the two games I didn't like out of it which was the free game in the other one why do I need to return ostriches to return two games

Oct

Posted by Gamestop scam

on 10/16/21 at 10:02AM

Beware that if you return pre-owned games and you have the warranty they will not return your money for the warranty that you paid for. Also if you use your coupon they will not refund your money.

Oct

Posted by J

on 10/3/21 at 11:31AM

I returned a game with receipt only to be told they couldn't process my return without providing my address. No need to provide personal information, I had my receipt! The policy is not listed anywhere in the store either. I will be buying my games and accessories from somewhere else besides GameStop.
Now they can sell my info. Unacceptable

Aug

Posted by Beans

on 8/15/21 at 9:40PM

I bought a pre-owned ps4 since my ps4 completely broke and I couldn't fix it. When I bought the pre-owned ps4 they told me everything worked fine and no problems so I decided that I was gonna buy it and. They told me it was 300 dollars and insane amount but it was fine since they didn't have any new ones in stock. I got home later today after work so I can play and downloaded some games and right after I opened a game it started overheating like crazy and it was so loud they could hear it from across the house. And they told me it was like if it was completely new so I'm gonna end up returning it later today but one think I learned is to never buy ore-owned items in GameStop

Jun

Posted by Zapora Monae

on 6/16/21 at 8:02AM

GameStop sold me a pre-owned system that does not work!!! They will not replace it like I asked or send me my dang money back because they want you to ship it back when they should stop always getting over on people it's really sad asf I wouldn't buy nothing from GameStop they are just some scamming con artist rip offs . It's really sad y'all losing lots of customers because you wanna try and get over on everyone!!!!!!!

May

Posted by Gizzmo

on 5/10/21 at 6:51PM

Being completely honest, gamestop is a GREAT Store for PHYSICALLY purchasing games and accessories. However in evolving virtual times their online accuracy and customer support is Horrid. You guys here think you waiting 5-6 days past expected delivery date is bad? I've been waiting for almost 1 entire YEAR for my order (naruto vs sasuke funko pop) it said it was in stock online and took at max 7 days for delivery. So I purchased it and was sent my conformation and all that jazz. A few days pass and I'm notified I'll be receiving my package a few days later. (No big deal it's the holidays so I understand) Again I'm notified it will arrive later than expected. It had passed 12 days at this point so I was a bit frustrated. I proceeded to contact customer support and was told "the item ordered is out of stock" By a barley English speaking individual and that I could either keep waiting or get a refund on the gift card used to purchase the item. WHO KEEPS THE GIFT CARDS??? so I told the assistant that it was lost and they told me it would take up to 3 WEEKS (21) days to receive a DIGITAL CODE for a gift card. Somehow they have managed to delete ALL the emails for my past and current orders. It's no fuss now. As the longer they stall, the better my payout will be. Keep it up gamestop I'll personally run you out of business. ;)

May

Posted by Abdul

on 5/4/21 at 11:55AM

I bought a PS4 controller couple of months ago with 1year warranty and wanted to see how I can get a replacement online

Mar

Posted by jmoney

on 3/11/21 at 3:08AM

ordered 6 items on the 24th of February with express. they failed to get me all the items. i received two items called to demand a refund due to their lack of professionalism, and two major things. they forgot to include all the items as part of the return so now i have two refunds to wait on. and the other major thing is the customer service people are telling me basically im not getting my full refund back. according to them they get to keep the sales tax on items that never even made it to my state. Gamestops whole online system is a donkey show. robbed me of 30$ ima get it back no matter what i gotta do bet that. yall got physical stores too. yall wanna play i can too

Mar

Posted by ActingOsprey323

on 3/9/21 at 5:26AM

So when I pre owned rainbow I expect somthjng inside of it but when I opened it nothing but the disc I assumed that was normal till I realized there was no card for the two free games plus the gold weapon skins.

Jan

Posted by Loserboy9

on 1/9/21 at 3:37PM

My complaint is with the "new" xbox series s and x consoles. For one, there aren't any exclusives and might never be. Why make an identical console to the xbox one when we want something different. The controller is the same with a share button that they stole from playstation. The user interface is the same with an option to play Rocket League optimized. Is this the best they can do?

Jan

Posted by Anonymous

on 1/6/21 at 2:12AM

I went to GameStop for a new ps4 controller. We ask one of the employees if what they have displayed is all they carry. He said he could order from the warehouse if we wanted so we said yes. We left and everything was great until we realized it was pre-owned. This was never specified and the cost was about the same as a brand new controller he also wrote the email down wrong after we corrected him multiple times. We go back to the store 5 minutes later and the lady can't help us and our original cashier clocked out so she gives us the number for their customer service. Customer service says they can't help us and we need to do this in store! By the time that happened they were already closed. The customer service here is horrible i'm managed to cancel my order online asap but it sent an email to the incorrect email address. I am hoping I get a full refund and not a gift card because I am never shopping here again!!

Jan

Posted by vony

on 1/3/21 at 8:55AM

DO NOT BUY FROM HERE ive been waiting on a refund that never gets pushed threw even tho its been verified by the third party sender that they paid they are thieves

Dec

Posted by yuki

on 12/28/20 at 3:47PM

so, I was purchasing a Nintendo switch lite and a copy of sword+the expansion pass. I was expecting it the next day which was the option of delivery. apparently the way it was going to be shipped was through door dash?? I don't know if they even do those types of deliveries, but I brushed it off. that same day the person was going to deliver it texted me telling that I needed to cancel my order bc they weren't coming to my area. I was ticked off because first, why didn't they sent another person? and I tired to cancel it but the order was too far in the process. so they left me hanging and now I had to pick it up at ANOTHER STATE which thankfully wasn't far but pretty far from where I live. I went there the next day and the items that I was supposed to pick up at GameStop apparently couldn't give me my order bc their systems were down and I was pissed. I was done chasing after them and called customer support for them to cancel my order. this is the worst experience in delivery I've ever had and now I think I'm done purchasing from the online ever again. I really do hope they refund my stuff or I'm gonna pull a Karen and raise hell.

Dec

Posted by Anonymous

on 12/26/20 at 7:36PM

On December 12, 2020 I went into the Gamestop Store to purchase the Oculus Quest 2 and was told it had to be shipped to me because they don't carry them in stores. I was charged in full and told it would arrive by 12/18. On 12/18 I received an email that my order would now arrive on 12/20. On 12/20 I received another email informing me of delivery on 12/25, knowing that this was not goingbto happen I decided to cut my losses and cancel the order. I called customer service and waited 45 minutes to speak to someone regarding a refund and was told I had to go bsck to the store I originally made the purchase to get a refund. I went back to the store on 12/22 and the store manager said he could not issue a refund and that Gamestop would automatically refund my money in 3-5 business day from the cancellation date (12/20). I called Gamestop today to check the status of my refund and I'm told that they will only issue the refund on a digital gift card and I then have to go back to the store to get cash from the gift card! By the way, the digital gift card will take 3-5 business days to arrive! It's digital, 3-5 business days! This is the most ridiculous process ever! Why didn't Gamestop just not charge my card until my order was ready to ship? Why can't they just issue a credit back to my credit card? WHY DO I HAVE TO WAIT OVER 3 WEEKS FOR A REFUND FOR AN ITEM THAT WAS NEVER AVAILABLE?! Gamestop's refund policies need to be changed soon or unfortunately they may be the next chain to go out of business.

Dec

Posted by ng0906

on 12/21/20 at 7:03AM

i tried to returned UNOPENED cyberpunk 2077 discs and the store would not take them back. there should be no reason they can't take an unopened game back it's the store policy. anyone else have this issue?

Dec

Posted by KingCudi17

on 12/18/20 at 12:10AM

I bought Cyberpunk 2077 for ps4 pro and wanted to return it 4 days after noticing the game was super undeveloped and I was told I can't return the game? I shouldn't have to keep a game thats crashes every hour and 4 days is nothing. I was only offered
a trade in for $25, that's 60% of what I paid for.. ridiculous.

Nov

Posted by Lavboy13

on 11/30/20 at 1:06PM

Purchased xbox series X pro bundle. A lot of the bundle was trashed and I returned most. Games were given back. I wanted to return the expensive $150 headset that came in, but GameStop wouldn't take it. It's unopened and never touched. They claim for Covid-19 reasons which is bogus. I wanted a return for Xbox gift cards tbh.

Nov

Posted by Wilsonb93

on 11/28/20 at 2:22AM

So I had a problem with my xbox series X they offered to do a exchange for me but what they did is give me a refund on my open xbox series X and set within 2 weeks I should get my replacement are they supposed to give me my refund money do I take me on my xbox still in if they can't get me A replacement will I get my old xbox back I don't think they were supposed to refund my money cars now attacking me they don't have to obligate given me new xbox series X what would I do if they did not give me a new series X seen how I did not want a refund

Nov

Posted by Darren

on 11/22/20 at 7:56AM

I bought a Ps5. It had a mechanical fault in the disc drive. They referred me to a Sony trouble shooter. Not offer of replacement, refund or repair. Thought that was illegal.

Nov

Posted by spidaizdaone

on 11/20/20 at 1:40PM

I ordered an item Oct 15. The label was created with the shipping company but never made it to the post office. I called after the package delivery date kept pushing back 3-5 days every day I checked on it. They said sorry for the inconvenience we will be sending you a replacement. I waited about a week before I received an e-mail stating I was getting a refund that day was Oct 30th till this day I still have not received a refund. I called back in they said I would have an answer from corporate in 24 hours. That was 48 hours ago. Terrible online experience on top of everything I still haven't received the points back that I used on the purchase.

Nov

Posted by Viperkat

on 11/11/20 at 2:25PM

How do you get them to refund an item they charged you for but NEVER even received even after calling them 3x? This is insane. They had me "request a replacement" which I have yet to receive either way. I'm currently on hold because they want me to ship EVERYTHING back to them(I purchased a bundle) and received everything EXCEPT the headset which was the FIRST thing I was charged for a month ago. I have spent plenty of money over the years exclusively buying from them and now I am rethinking my future purchases.

Oct

Posted by Anonymous

on 10/27/20 at 11:38AM

needless to say I'm a little annoyed why does it suck when a new face is working in your store my son bought head phones for xbox 1 of course they broke sooner rather than later we have bought so many head sets from this store i have lost count we go in tell them the set is faulty not working okay they punch my account see the item we get the replacement and leave this last purchase i was not there so he lost the sale slip but he did pay 5.00 for the warranty but the female does not want to do the exchange because we don't have the sales slip . she can see he paid for a warranty and she can see head phones were purchased but she cant see an item attached to the warranty how do you sell a warranty and not attach the item of purchase is this how you guys sell warranties to kids or anyone for that matter so she can see headphones were purchased but she cant tell if what we are returning is covered on the warranty or if what we are returning is a match to the headphones in the system keep in she said nothing was attached to the warranty she tripped over her words several more times so she could see all these items but still would not do the return needless to say my son wanted a working pair of head phones so we paid again still looking for sales slip did i mention i started buying when it was the electronic bouquet #6373492-34763578 this is second slip still looking for lost slip customer service is key all she did was deny deny made no effort to resolve issue disappointed ...she could have check the date in system right in front of her am i wrong?

Oct

Posted by popsmoke

on 10/20/20 at 11:21PM

can i return a switch to gamestop with a missing joycon charger and its broke, i have 1 year warenty for a used system

Oct

Posted by I guess I purchased a banned PS4

on 10/20/20 at 6:25PM

I just recently purchased a used PS4 from Gamestop. I regret that decision immensely cause the minute I tried signing into the psn I just made it says my access to playstation network from "this PS4" has been permanently or temporarily suspended. Obviously no one could've known about this but I still feel like they could've done better to prevent this from happening.

Sep

Posted by jr

on 9/29/20 at 12:12AM

I was sent email about zombie black panther being canceled and a refund email that said 2 to 3 business days on refund its been almost 2 weeks still no refund

Sep

Posted by A.

on 9/16/20 at 7:21AM

I bought a pre owned switch in store in November. Thought everything worked great until I started running out of storage and decided to buy an SD card. First SD card didn't work so I bought an Nintendo brand SD card and it still didn't work. The SD card reader in my preowned switch is trash. GameStop should have caught that before selling it to me. It's like they don't even check the consoles before selling them again. I luckily bought a 1 year warranty, however when I went to return it for a new preowned switch they wouldn't let me and said I would need to leave my switch in store to "pay" for the new refurbished one they will order online. What?? I have already paid. I also already paid extra for the warranty. There is no reason they should keep my old switch, leave me empty handed, and having to wait for a new one. I don't trust that. How could I? they already screwed me over by selling me a pre owned switch ("guaranteed to work" it says on the box) and it doesn't even completely work. All these comments tell me I should not trust GameStop and now I see why. Watch it get lost in the mail and them I'm out of a console and money like these other people in the comments. And even if I was to do as they say and even if they did get me a new pre owned switch, how can I trust that that one will work? Can I extend my warranty to cover that one? Ugh just a totally bad experience with GameStop.

Sep

Posted by None?? They wouldn’t give me tha

on 9/12/20 at 8:40PM

Are you serious?!?!? I just read this and I didn't even open a NEW PS4 slim, was told because the seal was broken that I had to keep it despite original packaging in tact. So exchanged for a refurb pro billed at new pricing and it is in HORRIBLE shape and a joke that it was sold to anyone. They said it was a huge exception and nothing is returnable!!! BBB here I come!! And FTC

Sep

Posted by Ticked Off In Kentucky

on 9/10/20 at 8:08AM

My fiance bought a refurbished Xbox One X in June and it stopped working before the end of August. He did purchase a warranty. We have called sever stores in the area and gone back to the location we bought it at. We only dealt with one employee who gave us good information via phone-& not at our closest location). The rest have all given us the runaround and refused to let us drop off the Xbox (which we were told we HAD to do in order to get a replacement). All they did was take our name. I understand that the pandemic has affected production and that there is a wait-but, after dealing with several locations and employees who talked over us and had to be talked over JUST to explain the problem in addition to getting different information from every location-can you see why we don't exactly believe or trust Gamestop at this point? At the end of the day, you have a contract with us (&, according to others, countless others just in our city)that you made when you were unable to fill it. By June (when we bought ours), Gamestop knew there was a major shortage, yet continued to sell Xboxes WITH warranties and WITHOUT informing customers that they may not be able to use their warranty before it ran out... and you have at least 2 people ready to look into very public legal recourse if Gamestop doesn't do SOMETHING to guarantee that it will make this right for everyone who has attempted to use their warranty to replace their Xbox. Taking down names without giving any sort of receipt and employees who can't give dependable information aren't enough.

Sep

Posted by Anonymous

on 9/7/20 at 7:55PM

The new Avengers game sucks tried to return kids destroyed receipt paid with my credit card and was told I couldn't get store credit or my money back without receipt but was offered 20 dollars as a trade in on a game that I paid 60 dollars for the day before. I will be sure to spread the word of this horrible business practice. X gamestop shopper

Sep

Posted by Anonymous

on 9/7/20 at 7:49PM

Tried to return a new game purchased the day before did not have my receipt. Was told I could not get my money back or store credit without my receipt. A loyal customer for years should be treated better. I dont think I'm shopping at Gamestop anymore

Sep

Posted by Anonymous

on 9/2/20 at 3:18PM

I have only ever purchased 2 items from game stop, a refurbished xbox controller, and a refurbished xbox head set. Neither worked.

Aug

Posted by Anonymous

on 8/29/20 at 6:04PM

Received our "quality pre owned" X Box One Cyperpunk controller and not all of the buttons even worked. I will never purchase from them again.

Aug

Posted by DS charger

on 8/28/20 at 5:36PM

I ordered a DS charger about 1 or 2 months ago and when i got to gamestop they said something went wrong,and i never got my money back.

Jul

Posted by Old Diggy

on 7/31/20 at 9:03AM

Ordered a refurbished Xbox One X to replace my old Xbox One that had started having issues. I spent an hour after it arrived trying to get the Xbox One X to let me past the "Something Went Wrong" screen and I couldn't get it to work for a single minute. Don't buy any refurbished items from Gamestop since they apparently don't even check if it actually works before shipping it to you.

Jul

Posted by Onyx103

on 7/30/20 at 7:59PM

One of the worst online buying experiences ever, i should of just went to target, thats what i get for trying to support a gaming company instead of buying from a reliable source

Jul

Posted by GameStop Sucker

on 7/16/20 at 10:56PM

Bought 8 Wii U games on 6/22. Got them 6/29. 5 out of 8 didn't work so I called CS. They said will ship replacement. Saw a email on it but no new order or tracking info. A week goes by and I contact them again. two days later got another replacement email with no order or tracking number. I think they're just giving me the run-around at this point. Going to dispute with credit card.

Jul

Posted by Hotdog

on 7/16/20 at 12:01PM

I ordered 10 games on 6-16-20, I received 2 of them on 6-18-20, I called 5 times between 6-22-20 and 7-14-20 but they kept giving me the run around about my order. I asked fora refund on 6-24-20, they said it would take 3 weeks, I called back after that time and was told to wait another48 hours, I called back after that and was told for sure I'd get my refund in 3-5 days. Now a month later after I purchased the games elsewhere I filed a dispute with my credit card on 7-15-20, and they shipped my games 7-16-20. So now I'll have to waste more time returning them. What a-holes

Jun

Posted by Anonymous

on 6/30/20 at 5:36PM

I ordered two games and the first order I thought did not go through so I ordered again so now I have two of the same games. So I would like to return two of them

Jun

Posted by Crazibleu

on 6/29/20 at 6:53PM

Well, I ordered Xenoblade Chronicles for the switch. I wanted to pick it up at the store (since most of the time I'm at work and i can pick it up on my break. Plus, don't want it to get stolen.) and apparently the store said they don't have it and on USPS it said it was delivered. I wanted a refund and it's been over a month I never gotten my money back

Jun

Posted by Anonymous

on 6/27/20 at 10:25PM

can i return my ps4 controller in any condition if i payed the 5 dollars for the insurance while i was at gamestop.

Jun

Posted by Rose

on 6/18/20 at 11:00AM

I like how says right before you post a comment that it's only moderated by other users. Which means GameStop doesn't even check these comments. What aholes. I bought a refurbished original PlayStation with four games. It arrived unable to play any games, and one of the games was a game cube game, instead of a PlayStation game. When I tried to return it covid-19 said too bad, now it's "too late". Seriously, this business needs to be shut down. They're shady and they don't deserve paying customers. And this was my first time ever buying anything from GameStop and it was in store. :(

Jun

Posted by InstaurareOC

on 6/10/20 at 1:12PM

Bought Farming Simulator '19 new. Game came opened and case cracked. Not new, and broken case. Will ask for refund and perhaps no longer do business with GameStop after years of loyalty. If they're unable to send the correct items I paid for, and not in a broken case, it might be better to go with a company which will. Sorry to see this after years of being a customer. Very disappointed. I would be pleased if they read this comment and reached out to me to make it right, but I doubt they will.

Jun

Posted by Wyatt

on 6/8/20 at 6:53PM

Ordered two Mario games for the Wii U, both came scratched and were unable to be used.

Jun

Posted by Dart

on 6/5/20 at 11:02AM

I ordered Pokemon UltraMoon pre-owned. What I got was Pokemon UltraSun. Not a huge deal, but it's just an extra headache because I already have UltraSun. I don't know how you'd miss that, but ok.

May

Posted by Dab

on 5/31/20 at 11:30PM

I bought a xbox one elite series 2 and i payed extra for 3 day shipping and its been a week now and i would like my money back because i have not received my package

May

Posted by trchz

on 5/20/20 at 2:43PM

I ordered a ps4 online and it stopped turning off after a month. Terrible customer service. Would highly recommend avoiding this company at all costs because they do not care and will intentionally try to rip you off

May

Posted by disappointed

on 5/15/20 at 11:25AM

I ordered a pre-owned switch joy con. It is disgusting and in bad condition. I'm not sure if it would even work, but I'm not going to try because this is 100% getting returned. Unacceptable!

May

Posted by Anonymous

on 5/13/20 at 9:52AM

ordered a refurbished xbox1 when we set it up it would not play any games.

May

Posted by execio

on 5/10/20 at 8:53AM

Ordered a switch in-store of mid-March and it never arrived because of COVID. Sent in a ticket for a refund because I can't even get it yet and haven't heard back yet. It's been almost 2 months...

May

Posted by Anonymous

on 5/7/20 at 6:34PM

I have been trying ti reach returns for weeks now! It is infuriating. I would like to return items that were sent to me and cancel the incoming order.

May

Posted by frosty

on 5/7/20 at 2:47PM

Finally got through and talked to customer service! So I ordered a switch physical game on 4/2, but it never arrived. The package probably got lost since the tracking shows shipped and USPS waiting for it to reach facility, never updated after that. First I called a couple times and waited for 2 hours each time like what people in the comments did. Then started calling once every day M-F and only waited til they read the "wait time may exceed x minutes" message. Finally today it read 30 minutes, and I got through after waiting for 50 minutes or so (Thursday 1pm PDT). The person said he started the refund process as I requested and I should receive an email within 24 hours. Hope this info is useful to someone!

May

Posted by Adam

on 5/5/20 at 6:55AM

Gamestop sent me the wrong game and the other one was defective... No answer by phone or email.

May

Posted by Deden21

on 5/4/20 at 8:06PM

Received the wrong Wii U game in the mail (online order) and it was also defective! So I immediately mailed it back, customer service told me I couldn't get a refund as it's been more than 7 days since purchase (which is hilarious Bc I tested it as soon as I received it and shipped back the very next day), and suggested I apply for a replacement game. So I replied that that's acceptable, and asked what I needed to do. No reply. I guess I'll try again.

May

Posted by Anonymous

on 5/4/20 at 5:19PM

Purchased a refurbished Xbox One(the original not a One S). Got it not working and looking like it was sanded on the touch surface with the power button. So, not working. Returned it 2 weeks ago, tracked the shipping and saw it was delivered last Monday. Nothing since. No email, no new shipping info from UPS, nothing. Should've gone to BestBuy

May

Posted by DontBuyFromGameStop

on 5/4/20 at 3:45PM

I also had bought an xbox one controller with the warranty. Its not working so i go to exchange it last month but they are currently not doing any returns or exchanges due to covid 19, yet if i want to just buy a new controller then f##! covid 19 they will bring me a new purchased controller to the door though!! WTF kind of sense does that make? I call today and he said they are still closed and doesn't have a reopen date yet. Our controllers warranty expires next month so i take it im f*=*#d like everyone else!! Gamestop is a big MF joke?

May

Posted by Anonymous

on 5/2/20 at 2:30PM

I bought a used xbox one from gamestop and it stopped working after a week. I called and was on hold for a while, but after 2 hours they answered and gave me the option of receiving a replacement or a refund. It sucks, but if you patiently stay on hold they will eventually pick up.

May

Posted by Cori

on 5/1/20 at 8:49PM

We pitched switch controllers on 4/22 UPS LOST order. We have been trying to get in contact with Game Stop since Tuesday 4/28.
Sent out three emails. Called three times. First call on hold for 1hr 51 min, 2nd call 54min, 3rd call 40min and this is tight when customer service opens. Called Corp # tried getting a love person from any dep. no luck. This is terrible. Next step filing a complaint with BBB

Apr

Posted by Anonymous

on 4/30/20 at 4:22PM

I am hold now as I also bought items I am seeking to return. This is pure insanity.

Apr

Posted by GAMER702

on 4/30/20 at 1:39PM

I Want To Return Something I Bought, But No One Is Replying To Emails Or Answering Phone Calls, Funny, Gamestop Doesn't Seem To Have Problems Filling Orders And Charging Debit Cards,

That's What I Get For Dealing With Gamestop (gme) $45 In 2016, $5.68 Today, Customer Service Or Lack Thereof May Have Something To Do With It,

Going To Amazon Now

Apr

Posted by Anonymous

on 4/29/20 at 3:59PM

Ordered 2 PS4 Pro consoles, money was taken from my account. 7 hours later, the order was canceled on GameStops end and have been waiting on hold for a long time with no answer. Would like to know the reason my order was cancelled and how long I now have to wait to get my money back.

Apr

Posted by Sarah

on 4/29/20 at 12:47PM

Same issue as everyone else. I bought a "refurbished" Nintendo Switch 2 weeks ago and it doesn't work. I have sent emails and no one has replied. I got the 1yr warranty but at this point I don't know what's that going to get me. I'm on hold on their 1-800 number as I type -been on hold for and hour. At this point I just want my money back.

Apr

Posted by ctuhlz

on 4/28/20 at 1:29PM

Same deal with a lot of recent posters. Want to try and return an Xbox game that doesn't work and a headset that didn't come with a microphone attachment. Multiple emails have gone unanswered and have been on hold for well over an hour.

Do not buy from GameStop online.

Apr

Posted by MB

on 4/27/20 at 4:35PM

Looks like my story matches up. I bought a refurbished PS4 -- arrived and doesn't work, keeps freezing, turning off, etc. I've. called, emailed, submitted a claim, commented on their Instagram, Dm'd -- no response. If I don't get an answer soon, I'll get legal counsel involved. Selling shoddy goods, not responding to claims and taking advantage of customers isn't a good look. I can promise I'll never shop w/ Gamestop again. Not sure what to do and I'm out a few hundred dollars.

Apr

Posted by bucksjim

on 4/27/20 at 11:30AM

Looks like my story is the same as everyone else's. Ordered a game. Received the wrong item. On hold with customer service for almost 3 hours with no response. E-mailed twice with no response. Bottom line, do not order anything from Gamestop right now as they are only in the business of taking your money right now with no interest in making sure the customer is satisfied.

Apr

Posted by BONES G.

on 4/27/20 at 9:41AM

I paid for the pro membership. I had a 5 dollar coupon from march and im suppose to get 5 dollars every month. I haven't been able to use it because of the covid 19 what will happen to my discounts that i have and had because i cant redeem them unless im in stores

Apr

Posted by Anonymous

on 4/24/20 at 10:36PM

My son saved his money and purchased a refurbished PS-4 console for $340.00 The console did not work. If kept freezing, it would not download games and it never operated correctly. He attempted to call customer service and stayed on the phone for 2 and a half hours. Noone ever answered. He then went to UPS to return the item and was told that he did not have the correct return label. He ended up having to pay an additional $54 to return the console and still has been unable to contact customer service. We are not sure what action they will take, but he could have purchased a brand new console for what he has paid thus far. Customer service is terrible.

Apr

Posted by return

on 4/24/20 at 5:34PM

Today i received my bundle but there is 2 games doesn't working, I want to return all the games, I will not buy used games in future,this is the first time and the last one.

Apr

Posted by Anonymous

on 4/22/20 at 8:04AM

I preordered Doom Eternal and I still haven't gotten it back, I didn't receive any order number so I couldn't even track its progress but now I just want my money back, I've emailed gamestop multiple times and I've gotten no responses only the automated ones that don't even help me.

Apr

Posted by Sully34

on 4/21/20 at 6:25AM

I NEED HELP.

I returned my Animal Crossings via UPS (direction I received from GameStop themselves). BRAND NEW and in packing and STILL have not receive my refund. I have emailed MULTIPLE times and been on hold over 2 HOURS every day and no one answers!!

PLEASE HELP ME.

Apr

Posted by anonymous

on 4/19/20 at 2:09PM

I need a new Minecraft game because mine is scratched and I don't know what to do I have been having this game for over a year now it's scratched and I lost my receipt if only there was a way to replace my game without my stupid receipt and a warranty

Apr

Posted by Anonymous

on 4/17/20 at 12:13PM

So mad! Put myself down for RE3 remake months ago only to be told when it came out they could not sell it to me unless I got a game stop gift card. Put $70 on one for digital delivery via email and was told it would take about 2 hours to get my email with my card and pin. That was over 2 weeks ago!!! I called the local shop and was told to call customer service, called customer service and was on hold for 2 HOURS, only to have someone answer and then hang up!! I feel as though they have have totally stolen my money and are not worrying about my gift card!! I swear I want to press charges for theft!!

Apr

Posted by Anonymous

on 4/16/20 at 11:40AM

On hold for over 2 hours trying to get information about processing a return We all need to stop buying from GameStop and put them out of business. They don't care about none of these complaints because people still keep buying the money keeps rolling eventually got screwed over enough people to where maybe they'll care

Apr

Posted by Anonymous

on 4/16/20 at 11:33AM

Yeah I don't know what's going on with GameStop bought a refurbished PS4 Slim already reset twice and want to return been on hold for 2 hours and no one returned my emails. I'm pretty sure they don't have anyone answering phones if all of us are experiencing the same thing sad that this company would act like this during a time like this

Apr

Posted by MTyson99

on 4/15/20 at 3:46PM

Unethically listed "MIKE TYSON's Punch-Out!!" for NES on my order and then sent me "Punch-Out!!", a game which coincidentally commands about 1/4th of the value of MIKE TYSON's Punch-Out!!. Classic Bait-and-Switch. I thought I could trust a corporation more than some dude in his basement, but, boy was I wrong! Impressively scummy business. I've been on-hold for 2 1/2 hours with their customer service, because I can only assume they'll just keep the game and not refund my money if I send it back, let alone exchange it for the game I actually ordered. Also bought a game for my nephew for Christmas which was obviously scratched. 3 separate attempts at e-mails not answered. Keep on keeping on Gamestop!

Apr

Posted by Anonymous

on 4/14/20 at 12:38PM

Purchased joycons online to pick up at a store. While ordering online t he sure said store had them in stock, upon arrival for pick up, I did not receive joycons. It's been 3 days and still no refund and I've called customer support and no answer after 3 hours multiple times.. horrible customer support and contact.. last time I purchase anything with game stop

Apr

Posted by Nah

on 4/13/20 at 6:44AM

So i bought a ps4 with games, was told it got canceled, now yall charged my account, and i have been on a call for 40 mins and other days 3 hours with no answer if i have to get my lawyers involved i will im sick of this.

Apr

Posted by Antman

on 4/10/20 at 3:30PM

Worst customer service in the world. Gamestop decided to cancel my online order two hours after I bought a Nintendo switch and new Zelda game. Everything was in stock ready to go according to the sales associate i spoke to minutes prior to ordering online. No idea if I'm
getting a refund or why the order was even canceled in the first place. No one answered my phone calls to customer service hot line or that same store I was going to pick up the products from. Same with emails zero responses. Never doing business with Gamestop again such a shame.

Apr

Posted by customer

on 4/9/20 at 4:42PM

wow 2 in a row, I got paper mario color splash as well as yoshis wooly world, and both of the games are two damaged to work, paper mario is faintly scratched, but obviously chipped on the sides, honestly fück you gamestop and I am happy to see covid destroying your business as you deserve it, I hope your CEO gets fatally sick from covid, CHECK YOUR GAMES I'VE LOST $50 EXPECTING GAMESTOP TO SEND ME WORKING GAMES, I WAITED TOO LONG TO PLAY THEM AND NOW I'M 3 DAYS OUTSIDE THE RETURN WINDOW

Apr

Posted by customer

on 4/9/20 at 4:24PM

check your games, I bought yoshis wolly world for wii u, it was for my daughter and she just hasnt had as much time to play games, so when we finally got around to opening the case the disk could not be read, there is a large obvious scratch on the disk, obviously gamestop has decided it's not worth it to inspect used disks anymore, because most of the time it's probably bought by some chump like me who wont get around to playing it until they are outside the 30 day window. I understand I should have checked the game upon receiving it, but I grew up in the days where stores like gamestop cared about the physical copies of games, and even offered disk buffing services to help get the disk working again. It was also my fault for trusting gamestop to preform a standard staple service like checking for scratches, because this scratch is very obvious, anyone who would look at it could see it's clearly damaged. thank you gamestop, I will certainly enjoy watching your company go bankrupt

Apr

Posted by MLB

on 4/8/20 at 7:28PM

My brother is cheating and thripowed it in the trash your company actually sucks

Apr

Posted by AngryMom

on 4/8/20 at 12:58PM

I just bout a game on 4/2/2020 black ops 3 and paid 7.99 for 1-2 day shipping it just came today on 4/8/2020..not only was the game late as ever, the game doesnt even freaking work!! This whole thing was so disappointing

Apr

Posted by Annie065

on 4/6/20 at 5:00PM

Worst experience ever! Have purchased before, but I will not be giving my money to GameStop anymore! Bought Donkey Kong Country-did not work. I can't get anyone on the phone or by email, so I guess I just lost out on my $14.99 plus tax, PLUS $7.99 I paid for 2-day air shipping from Texas to Ohio. Live and learn. The last $$ they will ever take me for!! ????

Apr

Posted by KRcomber

on 4/6/20 at 9:26AM

Has anyone had any luck with support? My switch keeps freezing after just a few minutes no matter cart or charge. Factory reset 2x. Im concerned my warranty will expire while we are all on lock down. I also emailed them with no response. Perhaps Nintento will assist once they are out of lockdown

Apr

Posted by E-God

on 4/6/20 at 7:02AM

Bought a PlayStation 1 System console and it does not work. It didn't read any of the games I purchased with it. I've emailed GameStop customer service 3 times and have heard nothing. I've called twice and been put on hold for over an hour, both times.

Apr

Posted by LubedUp Customer.

on 4/5/20 at 4:47PM

I bought a controller with a warranty. Controller stopped working a few months after purchase. "No problem" I'm thinking. I'll just return it and switch it out for a new one like I always do. GameStop gives a great big hypothetical "we're going out of business soon so fk you" to me. Went to the store and they will not honor or exchange any items due to COVID19 but if I buy a completely new controller then fk COVID19 we will go to the door and give you that same controller we owed you anyway.

Apr

Posted by Anonymous

on 4/4/20 at 6:15PM

Well apparently if you bought a product and paid for the warranty, and its been a month and a half n its messed up. Its a year warranty... Yhey said they are not accepting it at the moment... have a great night so I don't get it paid for it the warranty so I bought the warranty for it and I can't go get it I don't know about that. This pissed me off today

Apr

Posted by LasVegasRocker

on 4/3/20 at 6:30PM

Bought a used 500gb Xbox One S - which keeps OVERHEATING from them online ( due to COVID-19- can't return it to any stores and looks like they changed the return policy during this time.)
No local stores can take returns or exchanges. Going to try to call their Corporate number. Hope they'll just let me return it, I don't want their business. Rather not deal with another Used XBOX One breaking on me. I'll go purchase new from a different store.

Apr

Posted by Mariah

on 4/2/20 at 9:55PM

Bought TWO games from GameStop(3/27/2020. One being Kirby air ride (works fine) another being super Mario sunshine(is NOT WORKING)! Today, 4/2/2020. I received them by mail of course & Mario isn't working! Not sure what I can do I don't want my money back just give me a super Mario sunshine that works! Beyond ridiculous!

Mar

Posted by Anonymous

on 3/29/20 at 6:01PM

I ordered two games online. System stated the games were in stock. Then after funds were removed from my card I received a email stating order cancelled due to the store not having them in stock. The order should have been verified before funds removed. Now I have to wait days for a refund. It took minutes to take the money but days to receive a refund. Poor customer service.

Mar

Posted by ML

on 3/28/20 at 3:04PM

I went to game stop yesterday to return a game but you all were closed so I want my money back since I tried but the government shut everything down

Mar

Posted by Anonymous

on 3/22/20 at 2:36PM

I've been on hold for 2hrs and still no one answers !

Mar

Posted by EvilMonkeyYo

on 3/5/20 at 10:54AM

Ok i have always been loyal to gamestop but now im flat out just MAD... I bought the "Refurbished" i use that term Loosely.... With black ops 3 and 4, call of duty ww2,infinite warfare and advanced warfare.. First of all i understand that ps4 have a built in fan but when i can hear that fan. In a 4 bedroom apartment fromm the living room with my bedroom door shut and my tv on? Yaaaa sounds like its gonna blow up!!! Now on to the next thing,i go to put a disc in and i tap it it should go in.. It dont i physically have to quide it on all the way (retarded),the controller that came with it is garbage,and oh it wS supposed to be a 500GB CONSOLE!! thats a joke i looked and its a 400GB.. UMM HEY refurbish guys wheres my other 100GB? Oh and lets put the cherry on top no matter what game im playing the online LAGS and i am a online gamer.. Having logged 100+ hours on battlefront 2 abd 80+ on modern warfare and ive only had modern warfare for a month... And it was of course on xbox one (which never had 1 problem) way to go microsoft!! But i have always been a PS GAMER!! So decided tgat i would just leave all my progress on them 2 games i hsd invested SO MUCH TIME INTO... To go back to tbe system i alway loved!!! And redo all the stuff i alrdy did or bought for them.. So i could be the gamer i am.... And this is what i get problem after problem? Ug needless to say i will be returning all of the stuff and am gonna stick with the system that never gave me problems ✌ sony!!!

Mar

Posted by FortniteBoss!

on 3/5/20 at 8:39AM

I have mixed emotions about Game Stop... I bought a Nintendo3DS XL and had a good experience with it, it was used and refurbished. I wanted to trade it in for at least store credit but I don't have the receipt, should I try to sell it elsewhere? The reason why I want to sell it is that we have an old Wii and it can't read the discs very well. One of the scarce times we are in Game Stop we saw the Nintendo Switch and thought that would be a good upgrade for the Wii it is like 400 dollars! At least it is four hundred in GameStop where the prices are double what you pay for them anywhere else! 1hat should I do? based on 99.9 percent of comments I read here you guys said they had terrible customer service so should I just get o another seller?

Feb

Posted by Aawulf

on 2/7/20 at 8:37AM

Son bought me game for my BDay and because it turned out to be more of an arcade game than the RPG as it appeared to be, I cannot play it because physical disabilities. We tried to return the game within 24 hours of purchase with receipt and was told that they would give me trade in value. What was the point of getting the receipt or calling it a "return"? I could trade it in without a receipt and even months later.

Jan

Posted by Tronnn6

on 1/30/20 at 7:18AM

I bought a used glacier white ps4 on November 22nd 2019 last night January 29th 2020 my unit will not power on. After some investigation I found that I need to replace the power supply.
I am 49 years of age... I only have two games for this system Tomb Raider which I didn't even scratch the surface on and Dragon Ball Z Kakarot which I just got last week. I say all of this to that I've only just started playing this thing and the power supply goes! I understand that it's used but 30 days? I guess if I played it more it would have failed within that time frame

Jan

Posted by Jose H

on 1/26/20 at 5:44PM

Just tried to return an UN-OPENED PS4 that was received for Christmas. We have the original receipt. Son was not interested. It was obviously purchased before then. They claimed there system would not let them put it through. GameStop You are trash. Any and all business with you is over.

Jan

Posted by Yamajasty33

on 1/16/20 at 12:28PM

I can honestly say that GameStop took care of me despite some of the negative feedback here. I ordered a PSVR online and it never arrived but the carrier reported it delivered. Initially, GameStop advised me to take it up with the shipper and the shipper advised I take it up with GameStop with left me in stuck between a turd and a hard place. After contacting GS again with this matter, they had the shipper conduct an investigation and my money was refunded not long later. I appreciate GS and their customer service.... THEY REALLY DO CARE. I'm satisfied and I'll definitely be order from them again.

Jan

Posted by Grassstainsbob

on 1/6/20 at 11:48AM

As I read thru these comments I'm like yup, they've done that to me. That too. Holy crap, that too. I'm sitting here going wow they've beat me over the head for thousands of dollars and I just took it; let their arrogant associates buttram me right to the bank. No more. I'll go ANYWHERE else unless it is to trade in games for credit. Even that isn't very satisfying.
Worst part is, I read approximately 75 comments. Found one that slightly defends policy. The others clearly show that GS doesn't care about it's consumer. Not one bit.

Jan

Posted by Anonymous

on 1/4/20 at 1:39PM

Always have trouble with theses money hungry kunckleheads. Bad return policies. A 25 dollar charge kit for Xbox had to return twice well first time they exchange for a new one couple months later the new charge kit the battery won't charge. They won't exchange for new one. I will never shop there again. Amazon is cheaper and better product

Jan

Posted by Alexios

on 1/1/20 at 9:48PM

GameStop would not take an Xbox one x within 10 days of purchase for a full refund but offered a trade in at less than half price because the box was opened. The trade in would be store credit not money.

Dec

Posted by thejaxp

on 12/27/19 at 9:17PM

Bought a preowned sunburst special edition ps4 controller and got the warranty on it. Speaker sounds awful and I have to press buttons more than once most of the time. I brought it back to Gamestop but they said the only thing they could do was exchange it for a normal controller; I was very disappointed as I bought this controller because it is rare. I paid for warranty for no reason,and will have to pay to repair the controller just because of Gamestop.

Dec

Posted by Jesika

on 12/15/19 at 6:38PM

I bought a new PlayStation 4 bundle online and received a used one. So I go to the local GameStop to be told they can't give me what I ordered. I had an email confirmation of my order. Which stated I bought a NEW PS4 Bundle. The cashier said he couldn't do anything but give me a refund. Since I used a debit card they had to put it back on the card. He said it would go straight back on my card. Well it didn't. And it's a week before Christmas. I can't give my kid what she wanted. All because GameStop refused to send me what I ordered. Then lied about the money would be back on it before I left the store. I will never ever by anything from this place. I will tell everyone how screwed up the whole experience with buying new PS4. Nothing beats having the employee tell you. That your better off coming in to a local GameStop. I'm furious and literally in tears. It took forever to save up the money. And now I can't get PS4 in-store till my refund is back on my card. It's hard being A single parent as it is. This store obviously don't care about any of their customers.

Nov

Posted by What's it to you

on 11/30/19 at 11:16AM

Bought a psvr and wanted to return, unfortunately the box was opened and gamestop refused refunds. Unfortunate policy, I remember why I stopped buying from this chain of stores. never purchase any product from gamestop.

Nov

Posted by 13ItsaMAIDUthing23

on 11/14/19 at 9:38PM

Ok Well Has Anyone Else Had There Game Stop Tell You They Can No Longer Sell Anymore Ps3 Game Codes At Playstations Request..they Said Playstation Told Them They Are No Longer Running Playstation 3 Games On Line We Have Permanently Shut Down Those Servers?? I Told Him That's Not True And Showed Hi I'm Proof Like Wth Smh... Its Apparent That Game Stop Is Getting More Employees That Are Too Cocky And Rude And Young.. And The Young Ones Here Ive Dealt With Are Only Working There To Have Small Job They Know Nothing About The Gaming Products There Store Is Selling... Sad As For The Other Jerks They Just Hate Life Cause All The People Come In Know How To Game It Up And They Suck So Thats There Jealousy Trip...lmao

Nov

Posted by Elite controller

on 11/9/19 at 12:37PM

I just tried to returning a undamaged xbox elite 2 controller and they said they cant do anything about it!and i read that they can take it back!!! Explain gamestop!

Nov

Posted by Anonymous

on 11/5/19 at 2:07PM

Just tried returning a pair of Kontrol freaks. IN its ORIGINAL PACKAGING, UNDAMAGED, AND ORIGINAL RECEIPT. It's been a week and a half and receipt says on the back and I quote " New opened accessories can be returned or exchanged with original receipt within 30 days and yet the cashier guy said he couldn't accept a return or exchange it for me because they just.. Can't. Can anyone explain this? GameStop?

Oct

Posted by Once proud game shop shopper

on 10/30/19 at 10:21AM

Hello I just tried to return a ps4 in working sellable condition with all the packaging and Gabriel in Mt. pleasant mi yanked the cord out after helping me "get the game out to return it" opened the box dumped everything out and told me he won't return it after he said he can help me if I had a receipt and once I produced one he told me he won't help me. He also said he acted on the behalf of his store leader. And said I was "shady"

Oct

Posted by trading controllers?

on 10/14/19 at 8:19AM

I have 2 controllers one I just bought and when I play games my character starts looking up and another one where I can spin the right joystick 360. I was wondering if I could trade these in for new controllers.

Sep

Posted by Anonymous

on 9/23/19 at 11:28AM

Red fault light returns and stays on after reset.

Sep

Posted by Jjj

on 9/1/19 at 6:18AM

When a person buys a game console, gets it home, and it stops working after a few days they should give full refund with receipt if a customer wants a refund, like any other reputable business, within 30 days (Amazon, Walmart, best buy) that is the industry standard... if you have the box and everything that was in it... any gamestop fanboys who think it's ok what they do is an idiot.. no wonder they are doing so badly financially.. $34.99 for a preowned Wii remote?? Really???

Aug

Posted by Marinesurfer

on 8/26/19 at 6:46AM

I love gamestops used game policy. Buy a single player game, play it and beat it in a week. Take it back and get a second game for free...

Oh and people you sound stupid complaining about gamestop not taking new games and stuff back after you open it. Best buy, target, walmart, amazon, etc... will not refund you for open brand new games. They will replace it but refund.

Aug

Posted by Mysticbooka

on 8/22/19 at 10:09PM

Bought a used psvr headset to use with steam on my PC. They had to special order it from a different store and had it 2 day shipping straight to me. Day 5 I finally received it. Day 6 I spend 2 hours trying to set it up but apparently 2 monitors plus vr equals errors. Plus I didn't like the way it feels. Day 7 I bring it, all cords and receipts and shipping label and box yet the "best" they can do is store credit. Now I remember why I haven't been to GameStop in years. They couldn't care less about their customers.

Aug

Posted by Anonymous

on 8/15/19 at 5:17AM

Can I return an unused game card

Aug

Posted by Priscilla

on 8/1/19 at 1:46PM

Bought a XBOX ONE game and i didnt like it then i tried it again the next day and it didnt work so i brought it back and they said NO i came to suprise to realize gamestop is accualty a horrible place

Jul

Posted by UsedEqualsDoesNotWork

on 7/26/19 at 11:48AM

Bought a used Xbox one last week. After waiting the hour for RDD2 to load, I switched back to the game disk and the console immediately switched off and never again turned back on.

God they check their used equipment before reselling it.

Jul

Posted by Downfromthesky

on 7/22/19 at 1:22PM

Pretty much means if you buy a PS4, open it for a second, close it, and try to return it....they say no. I had back to back arguments with the store managers there and eventually got my bank involved to reverse the charge.

Jul

Posted by gamestopisjew

on 7/19/19 at 10:27PM

i bought a switch controller about 2 months ago. i used it twice. i never kinked the cable, dropped the controller, or damaged it in any way. the third time that i plugged it in, the switch didn't recognize it and the controller is essentially useless now. i don't have a receipt, but the purchase was linked to my phone number. am i completely hosed? if I am, can i get a refund on a preorder of a game that has not yet released? i do not want a company that bends me over to profit off of me any more.

Jul

Posted by Anonymous

on 7/17/19 at 3:32PM

This means if you buy a new console, open it, then decide you don't want it, you cannot return it. (I just confirmed this with my local store.)

Jun

Posted by Anonymous

on 6/26/19 at 8:18PM

Got the game didn't work ps4 pro couldn't read it won't be buying from game stop no more hope I can get my money back

Jun

Posted by Narutofan

on 6/20/19 at 1:43PM

They do great with old console games such as ps3 and xbox360 but when it comes to next gens there to expensive don't work most of the time and they don't except them if it's even been opened

Jun

Posted by Camari

on 6/19/19 at 10:19PM

I just bought an Xbox one and within two days it doesn't even turn on anymore

May

Posted by Anonymous

on 5/27/19 at 4:35PM

Bought the new combat game two days ago. Absolutely hate it. Played it once, put it back in its case. I figured since it didn't meet my satisfaction I would be able to exchange it for something equal or even lesser value...nope. So how are we supposed to know if a game we buy is lame and isn't satisfactory if we don't play it? Lesson learned don't buy new games from gamestop...or any games at all.

May

Posted by Tori D.

on 5/14/19 at 3:10PM

I got a refurbished New Nintendo 3DS XL from GameStop and I noticed that it has a green sticker on it that says "VOID." Does anyone know what this means? If I take it off, will that effect my warranty on it?

May

Posted by Real187og

on 5/12/19 at 9:32AM

Naught mk11 for xbox1 while playing it freezes for second or two trying do combos .GameStop bought premium edition. They don't wanna refund or let me trade for different game.game lags on box1

May

Posted by DanesMom

on 5/7/19 at 6:14AM

Wow I'm pretty surprised that they do not even have a 90 day with receipt return policy for items brand new that haven't been opened, I wish I had looked into it sooner I was just slacking with a $79.99 headset for my son's playstation 4 I had already bought him one of them and he ended up getting another one of the same thing for his birthday, goes to show me just how blessed my son really is lol! That he has more than sufficient accessories, pretty much anything and everything he could need/want/ask for that us hanging on to that (I had stored it back in the bag it was bought in receipt and all up on the shelf in my closet; bad idea, out of sight is out of mind for me) I was putting away some laundry when I noticed it and remembered so I immediately took it down and thought I'd be making a trip down the street to the game stop I literally live a quarter mile from, to return it and I wasn't even planning on getting cash back I was just going to use it on whatever caught my eye to surprise my son with and just out of curiosity I checked the back of the receipt to see the return policy I didn't even have a single thought of them not accepting a still plastic sealed unopened item with receipt with it being just shy of five weeks ago, anything less than 90 days would be unlikely or so I thought!!! Pretty disappointing stuff now having a brand new never opened $79.99 headset that now I can't do a thing with!!! It's absurd to not accept unopened items with receipt for only 30 days, which is no doubt a big inconvenience for a lot of people around the holidays since most of us start our shopping early, glad I know now, unfortunately though it will do me no good with my completely not needed 80 dollar playstation headset now!

Apr

Posted by Anonymous

on 4/23/19 at 5:29PM

Yes I Agree Pretty CRAPPY Return Policy 30 Days From The Receipt Bought A 250.00 Scuff Controller For Kids Bday But I Bought It In Advance. Turns Out I Got The Wrong One...i Didnt Want My Money Back I Just Wanted Store Credit Since I Have 4 Kids Who All Have Playstation 4. Im Not A Rich Person But We Do Well I We Used To Spend Alot Of Money There Christmas Time I Buy At Least 15 Games Times 60.00 On Average Plus The 100.00 A Year For Playstation Plus Not To Mention 4 Birthdays And Misc. Moving Forward I Guess Will Find An Alternative Route...since Game Stop Doesnt' Need My 2000.00 A Year On Minimum

Apr

Posted by Anonymous

on 4/9/19 at 1:44PM

I recently bought a pre-owned Nintendo switch, and a pre-owned copy of Super Mario Party, tried to return it immediately, they told me that because I used a Chip debit card I can only get my refund by corporate check, and it takes 25 days to get back, this is the last time I will ever shop at GameStop ever again. They don't care about their customers, all they care about is ripping off people. Why does it take 25 days to get back my money even though I returned it immediately the next day? I don't understand why couldn't they put the money back in my debit card instead of forcing me to wait till the end of the month.

Apr

Posted by Anonymous

on 4/1/19 at 7:49PM

I got a xbox 1 only had it 5 months it turns on but black screen I call gamestop they say we can't help you call Microsoft and good luck on that I was like wow i've spent alot of money in these stores and I spent tons on this system and it's like screw you... I will never buy again from them

Mar

Posted by Refund

on 3/30/19 at 1:46PM

So I bought a brand new ps4 slim 2 days ago and it didn't satisfy my gaming needs but I have already use it but I have the receipt can I rerun it and get a refund

Mar

Posted by Duna

on 3/20/19 at 7:58PM

So I bought fable 3 just opened it and I didnt even take it out because I noticed a crack I lost the receipt I was wondering before I made the trip if I would still be able to return it? I understand this stuff happens i would like to exchange it but I dont think they will.

Mar

Posted by Anonymous

on 3/20/19 at 7:11AM

I had purchased a ps3 and a psvita from you and neither worked! I return these products and only got a refund for my ps3 not for the vita! This was on Feb 25 and I'm still waiting!Someone contact me about this as I can't seem to talk to a real person!!

Mar

Posted by Its Not That Difficult

on 3/13/19 at 2:18PM

GameStop's return and refund policy is clearly printed on the back of all receipts. Flip it over and read it. That's quite literally all it takes.

Mar

Posted by junior88isgreat

on 3/10/19 at 12:11PM

I purchased A NEW gaming headset, $150, used it for 2 hours and realized I didn't like them. Took them back the next day with the receipt and was told I couldn't return them for a refund.

Mar

Posted by Anonymous

on 3/1/19 at 10:38PM

Opry Mills Mall Nashville Tennessee purchased game PX4 when I opened it inside a old game Xbox tried to return it they would not give me my money back. So is this the new scam passing old games off like they were new.

Feb

Posted by Iamdudoy

on 2/13/19 at 3:34PM

As I am reading the experiences listed here, I wonder how their experiences went.

Here is the bulk of what I am reading:

"I didn't bring my receipt and I expected full refund"

"I expected to get 60 dollars when I sold Gamestop my game but didnt, because I was dumb and did not consider that Gamestop gets things whole sale price guaranteed from the factory (and their unsold units sometimes can be compensated by the software company."

"They didn't tell me the return policy, just like every other store, it doesn't read the pages long return policy to me when I buy stuff. How dare they"

"I bought a warranty, WITHOUT READING THE TERMS. I thought it was a blank check to exchange my system no matter what happens no matter many times a doi. and now I am pissed because someone didn't sit there and read it all to me. but if they did that, I would have forgot and still blamed them."

"Gamestop made me sell my game to them, THEY MADE ME sell it to them because I am too lazy to sell it on craigslist, amazon, ebay, I also went to a car dealership and took the first offer from the first dealership.

Feb

Posted by Anonymous

on 2/12/19 at 1:33PM

This policy is so stupid I got a 60 dollar game and they refused to give me my money back when I went to return it unopened. They only gave me a 18 dollar discount.

Feb

Posted by Need2vent

on 2/6/19 at 12:18PM

I just don't like the vague wording around new consoles. If you purchased one , and literally just OPEN the box , without playing anything , possibly unpacking it.. you cannot return it. They make it seem as if you have a 30 day return period , and this is stated when purchase. They should be MORE clear about the fact that the item must not be opened or touched in any way for this to be liable. I bought a 2DS for my niece as a gift, and she opened it thinking it was different than her 3DS XL. Since they are the same item essentially, she put everything away immediately, and my sister let me know they don't need it.
Gamestop will only offer me store credit at 50% value. A brand new system, purchased 3 days, not even fully opened.

It's just disappointing. I understand you lose value , but I know the refurbished ones are 130 on the website...which is where open box items can easily be sold. It does not feel as if customer service is important to them at all.

Jan

Posted by Spire

on 1/23/19 at 7:03PM

Sent in my defective dead battery gameboy color and gameboy advance games for an exchange. They should have received it5 days ago and have not heard anything back email (or junk email) wise. Wondering how my games are being processed and exchanged.

Jan

Posted by Mephsito

on 1/16/19 at 10:08PM

bought fallout 76, asked to return in brand new unopened condition and gamestop never responded past the 1st email stating they were going to give me more info on how to return.

They now just ignore and its months later. Which i asked for a return withing the FIRST 10 DAYS of the purchase....

Jan

Posted by Un happy mama

on 1/14/19 at 7:06PM

My 14 year old sun bought a Super Nintendo classic on 1/10/2019 witch was $ 86.00 of his Christmas money. He did open it and did like it so he kept his receipt and packaging packaging all in new condition still was told he could only get a refund of 50%. He was not told that when he purchest and no where dose it say that on there receipt. As a parent it frustrats me I try and instill in my boys to do right and I feel gamestop is not standing by there products or return policies. I'm going to try and return it and see if I'm told the same . Will post again if not taken care of

Jan

Posted by Anonymous

on 1/13/19 at 9:08PM

I bought a brand new Ps4 Pro, and their 2 year warranty (that they were eagerly pushing for $60 added on to the cost) from gamestop on October 7th 2018. On December 29th 2018 I downloaded the 6.20 PlayStation update and after it was completed the console was never able to turn back on again. I took this item back to the store and did get an exchange but upon checking out they informed me that I could purchase another 2 year extended warranty or not because they wouldn't exchange it under the store warranty. I think this was a huge mistake buying this product at gamestop because this purchase was expensive and only lasted a little over 2 and a half months. Now as far as the warranty they don't tell you that it's only good for a 1 time exchange and then it's void. This information is not told to you nor printed on the receipt. Or even posted in the store for that matter. Basically I paid $60 for a 2 year warranty that lasted for 84 days on a brand new Ps4 Pro that was over a couple hundred dollars.

Jan

Posted by pissed off customer

on 1/11/19 at 9:31PM

I ordered a Nintendo Switch for my son for Christmas on December 3 using 4 giftcards and paid the remaining amount with my credit card. It resulted in my paying approximately $26 with my Visa and everything else was covered by my giftcards that I had saved up throughout the year so that I could afford this gift. The next morning there were multiple charges made on my bank account totaling over $75 from Gamestop and my bank called me. I refuted those charges because I thought someone had hacked my card number. That same day I received an email cancelling the insurance I had purchased. I also received an email indicating my package was being shipped. I received shipping information and everything. On the day I was supposed to receive my package Gamestop contacted the shipping company and requested the package back. When I saw the status change on the UPS website I immediately called the number provided for Gamestop and waited a looooooong time to get a live person on the phone. This person told me that there had been an error and that he would get the package to me delivered. He assured me that everything was good to go. 3 days later I'm still waiting on shipping information so I called that number again. This representative tells me that I still need to pay the balance since my card had been cancelled by my bank. Mind you, $50 did post to my account before I could cancel my card. I told him the whole long story so he put in a request for a full refund since this was a computer error on their part. A few days later I still hadn't received any kind of confirmation and called the number AGAIN and again I got a different rep telling me that he had no idea what I was talking about and that it would take 10 to 15 more business day to get a refund, I requested to speak to his manager and he told me his manager was busy. I told I would wait and eventually after 15-20 minutes I got a lady who was supposedly the manager. This woman was the rudest person ever and told me that the refund request had not been done correctly and that I would have to wait 10-15 more days to get a refund. This was a week before Christmas and I still didn't have the one thing my son had asked for for Christmas. I was not happy with her answer and she actually hung up on me. I've called like 6 more times since then and I'm still waiting on a refund of $275 because only 1 of my cards has been refunded anything. It is January 11, more than a month since I made that order. It is ridiculous that no one at the store can help me and ridiculous that the call center representatives just give me the runaround when I call. I don't know what to do at this point....

Jan

Posted by Unhappy

on 1/7/19 at 2:12PM

The used equipment at Gamestop is disgusting. I bought 2 Wii controllers and 2 Wii nun chucks on a busy day after Christmas and didn't inspect it very closely, figuring they must be selling decent stuff since it was so expensive ($30 for used Wii controller). Got it home and it was disgusting.. Dirt and oils in all crevices of all devices and around buttons. Sticks on the nun chucks were chipped all around the edges. Unfortunately because of holidays and 7 day return policy, I'm going to have to go try and exchange for something halfway decent.

Have never purchased from Gamestop before, and would not again.

Jan

Posted by LoriDC

on 1/5/19 at 6:24PM

I had made the blind mistake to allow the clerk at the store to order me a controller online instead of taking a moment to remember this was the commercial online and not their inter store set up I was thinking. So as usual, the online store sent me a product that arrived 10 days after payed date, although not shipped until 4 days after purchase. The store won't take it back, there is no return slip inside so I have to pay shipping and the whole problems is the tag is the correct item to match the online item but the actual product is the cheaper non charging version I had to order to avoid getting this cheap one in the first place from the store. Now I I've spent as much as a new one with shipping, have to send it back, and not sure if I will get a refund or what I actually ordered? On my own shipping payment. I'm so confused how a business could be run so bad at the online level. Of course, no email reply yet asking for assistance.

Jan

Posted by Gio

on 1/4/19 at 8:39PM

It is in my opinion horrible. You open it a bit and boom not refundable. They expect for us to return it the same exact condition and if they see a scratch they say not refundable. That's what happened to me at Gamestop.

Jan

Posted by Gamestop Go F yourself

on 1/2/19 at 1:46PM

Do not. I repeat do not order off the website. I paid extra for Two day shipping, this was a week ago. I still do not have my order. Called cooperate to check on the status monday, the guy was like seems ups lost the order. ok cool give me my money back. Sir i cant, ok cool send me a new order. Ok done deal. Call to check on it and see when it will be here. No one knows anything about anything. Person on the phone in india says well there is a 3-5 day wait to reprocess orders. This has turned into a annoying little first world problem, I just want my money back or my order to freaking get here. Ill buy from Best buy from now on.

Dec

Posted by Ben

on 12/31/18 at 9:50AM

Hi,
I had a controller just break that is less than 3 months old. Is there any exchange I could do with a receipt? Most places do not except this if there is no warranty.

Dec

Posted by Kathleen

on 12/30/18 at 12:04PM

Return site is not using friendly

Dec

Posted by Anonymous

on 12/23/18 at 9:48AM

Seriously game stop needs to be boycotted for their ridiculous return and refund policies. It is truly a RIP OFF and it's not right at all. I will no longer purchase ANYTHING from this store and I hope everyone else doesn't either smh People don't waste your hard earned money in these stores, they clearly don't give a damn about us (the customer). I'll be taking my business to Amazon from now on, Gamestop is nothing more than a RIP OFF.

Dec

Posted by Who cares

on 12/5/18 at 4:59AM

HEY DID YOU KNOW

Gamestopâ��s fineprint basically states that even if the manager was completely wrong or even if he knowingly lied to your face about a return policy (or anything for that matter) that you and I as buyers can do nothing AND Gamestop will do nothing about it. I just got off the phone with the New York State Representative of Gamestop and he said verbatim that even if a manager neglects to tell you that a ps4 needs to be â��sealedâ�� to get your refund that it doesnt matter. GAMESTOP HOLDS THE RIGHT TO LIE TO YOUR FACE PEOPLE. THATS WHAT THE FINE PRINT MEANS IN A NUTSHELL. The NYS rep for Gamestopâ��s name is Jim and jm going to have my best friend growjng up who is a lawyer talk to him about Binding Verbal Contracts and to remind jim that THIS IS AMERICA and in america there are rules to be followed and j dknt care what your company has to say about it. This will not be the end of this, but deffffffff will be the last timeni ever buy anythjng from gamestop and im gojng to tell every person who ever mentions video games that oh hey btw dont buy from gamestop, theyre allowed to lie to you.

Dec

Posted by Who cares

on 12/5/18 at 4:58AM

HEY DID YOU KNOW

Gamestop's fineprint basically states that even if the manager was completely wrong or even if he knowingly lied to your face about a return policy (or anything for that matter) that you and I as buyers can do nothing AND Gamestop will do nothing about it. I just got off the phone with the New York State Representative of Gamestop and he said verbatim that even if a manager neglects to tell you that a ps4 needs to be "sealed" to get your refund that it doesnt matter. GAMESTOP HOLDS THE RIGHT TO LIE TO YOUR FACE PEOPLE. THATS WHAT THE FINE PRINT MEANS IN A NUTSHELL. The NYS rep for Gamestop's name is Jim and jm going to have my best friend growjng up who is a lawyer talk to him about Binding Verbal Contracts and to remind jim that THIS IS AMERICA and in america there are rules to be followed and j dknt care what your company has to say about it. This will not be the end of this, but deffffffff will be the last timeni ever buy anythjng from gamestop and im gojng to tell every person who ever mentions video games that oh hey btw dont buy from gamestop, theyre allowed to lie to you.

Dec

Posted by Anonymous

on 12/1/18 at 9:14AM

I will never go in your stores again. I bought a Nintendo switch for grandson for Christmas. Parents said he can't have do to grades. Never opened never used in wrapping paper. Have receipt bought insurance fot it 9 days ago. You don't want to give me my money back. What's wrong with this picture. Give me 150.00 dollars when I paid 350.00. Shame on you.

Nov

Posted by SJX

on 11/29/18 at 7:14PM

How can such a wealthy company not give you a full refund? If you buy a defective product, then they should give you a full refund or they are scamming you! I am surprised no one has taken such an issue to court. You are the customer, and you might not need the product by the time they offer you an exchange. Go for Best Buy, Walmart, Amazon, but never buy from GameStop!

Nov

Posted by Patient Dad

on 11/21/18 at 9:58AM

I live in Newark Delaware and recently preordered Bendy and the Ink Machine.

Last night I showed up to pick up my game. At first, they couldn't find my preorder, then After proving I had a preorder with an email recipet, I was told my preorder still didnt exist and I was made to wait until someone else became available. No big deal. I'm a patient man. I waited an acceptable amount of time before who I believed was a manager began to help me. After some investigations, my preorder was under the wrong cell number. Again. No big deal. I purchased the insurance and made my way out the door.

At home, my 9 year old put in the game and waits for the usual download procedure. The console does not read the disk. I restart. Again, nothing pops up to let me know the game is being read. I go to the xbox queue. Nothing. I restart. Again, nothing. I do a hard reset on my system. Put the game in and again does not read.

I return to store the next morning. Exchange the game (Bendy and the ink machine) with no problems.

Before I leave I ask what I'm supposed to do if the same thing happens I'm told and I quote,

"The odds of getting another bad disk are slim."

I leave.

At home, I arrive at the same problem. The disk is not being read. I put in 3 other games that i own and all 3 are read and started within 5 seconds.

My wife then returns to the store and she is told that they will not do cash back or even store credit because the disk was Brand New, and they reserve the right.

I understand the scams people run and the company has to protect its assets. But giving the time in which this all took place I dont understand how ANYBODY could think, that I bought the game, beat it in less the 24 hours, and then try to get my money back (this was the excuse my wife was gave when gamestop reserves the right to not give proper returns.)

I just want my son to have the opportunity to play Bendy when hes been saving his money for weeks.

I'm truly at a loss for what I'm supposed to do now, other then hope someone from corporate reads this and understands where I'm coming from.

I loved Gamestop for many Years and have never bought videogames from anywhere else (tried Walmart once but they literally sent me home with not one, but 3 diffrent empty cases for Marvels Spiderman).

Please restore my faith or give me a proper explanation.

The store address is the GameStop in Suburban Plaza in newark Delaware. 19711

All employees were respectful when speaking.

Nov

Posted by Fino

on 11/20/18 at 4:04PM

I got fallout 76 pre ordered from gamestop on the trade in 2 games and get a pre order for €1 i traded in sims 4 for the ps4 and the new spiderman if i go into gamestop to trade in fallout 76 willi i get my games back or just the money

Nov

Posted by Phil

on 11/19/18 at 2:59PM

I hope everyone complaining about their return policy reads this comment. If any of you scroll a little bit you will see the people clearly admitting that they either broke their game console and sold it to them under false pretenses, bought a game to play and beat in a week and then return it for full refund (prior to new policy), or any number of other "scams" which they are trying to perpetrate. It is because of these people that GameStop is required to have this policy. They abuse the system and con the employees. There is only so much a company can take before they start losing money and must change their policy to be a very strict one, which GameStop has clearly done. Don't blame GameStop. Blame all the scammers for causing this.

Nov

Posted by Chase

on 11/15/18 at 7:35PM

I have bought 2 headsets within the last 4 days because they have both been broken straight out of the box. The first one was a wired one and I bought the warranty on it. After purchasing within a few hours i noticed a speaker was out and I returned it to be told i should purchase the more expensive one because it's better. He rings me up and asks me if I want the warranty that Is another 20 dollars. And yet again, I open it up and this time it doesnt even turn on. Why should my 20$ warranty be used up on some crap that was broken in the box. I just want my money back and so I can purchase a product elsewhere.

Nov

Posted by Chaders99

on 11/15/18 at 1:17PM

Got A Nyko miniboss wireless NES classic controller as a gift bought from Gamestop so I didn't have the receipt. Used it one time after charging then went to charge it again and it wouldn't charge. Went to take it back so I can just get an exchange. I was told they will not do it. I was offered to buy another one though at sale price. Nah. Bad business. Will not be spending anymore of my money there.have been a customer for a long time.

Nov

Posted by Jlsmith187

on 11/14/18 at 2:48PM

I think they should stop selling refurbished game consoles..I bought a refurbished Xbox one approximately 3 months ago and now it wont work at all and they will not do anything about this.. so now I am out nearly $$200 and have nothing to show for it...I think GameStop is a crock and should be boycotted by all...they do not care about their customers only about making a dollar...their policies benefit no one but themselves..do not buy any previously used game systems from GameStop for you will only be disappointed and lose the money you spent..I should have just coughed up the extra cash and bought the console brand new..but I did not know that GameStop was such a shady selfish corporation

Nov

Posted by Hydruid

on 11/1/18 at 9:25AM

I bought a Xbox One S in July of 2018 and now it's November 1st of 2018 and the console won't turn on. I can press the button and it will light up and make a noise for a few seconds and then turn off but nothing on my tv will come on. My warranty is suppose to last till July of 2019. You think i can get a refund? I don't see why this is happening because it is in a clean ventilated area and i bought the console as brand new. It is very much appreciated if someone can either help my issue or know if i can get a refund.

Oct

Posted by Bob

on 10/27/18 at 1:35AM

Seems like a lot of the people posting their comments here are simply dissatisfied with GameStop's policy, however in most cases it seems like Gamestop has clearly stated their policy and people tend to think that Gamestop should make an exception in their case because that would be "the right thing to do." If you buy a new game and open it FOR ANY REASON it is no longer new and cannot be returned. If you buy a used game you can return for a full refund within 7 days of purchase, or within 30 days for an exchange. I'm not saying it's a great policy but it is pretty clear, accept it and shop at GameStop or go somewhere else, but don't blame them for adhering to their clearly stated policy, that's like blaming the police officer for stopping you and giving you a speeding ticket. Yeah it sucks but ultimately it's your own fault. Whenever I buy at GameStop I always buy used because I understand and accept their policy, and there have been many times where I tried a game and decided to return it within those 7 days and I've never had an issue

Oct

Posted by Jorcook

on 10/26/18 at 9:51PM

I just bought Black Ops 4 I wonder if I can return it for full value?

Oct

Posted by goldenglove25

on 10/25/18 at 6:15AM

I just bought a xbox one x and I just can't wait 20+ hours for a game to download...can I return the xbox one x...

Oct

Posted by Inkmybody

on 10/17/18 at 2:39PM

I recently purchased ncaa14 for the ps3 on gamestop.com, and everytime i am playing a game on dynasty mode the game freezes up right after. What can i do to exchange for another game?

Oct

Posted by Lord DanK

on 10/16/18 at 11:55AM

So.. I purchased a "new" XBOX 1 title.. *though the case I pulled off the shelf.. was the actual game case since they needed to open up the game.. to display it. So.. it was the last copy they had.. It was new?? but opened. They put a cute lil sticker over the opening of the case.. and called it new.. when they sold it to me. After purchasing the game on a Friday afternoon.. I realized I didn't like the game. I went back to return it *2 days later with recipt.. hoping to put the balance on another game I had on pre-order.. but... because it was a "new" game.. if I were to return it.. I was told they would only give me 17.00 towards my refund.. WoW... For the return policy.. I did find where it said.. "If a new item doesn't meet your satisfaction, it can be returned in the original packaging (including any manuals, cables or accessories in working, sellable condition). GameStop reserves the right to refuse return on any opened or defective products." Well... they reserved their right to %#@& me over!

Oct

Posted by Unknown

on 10/12/18 at 11:03AM

I was literally just told that if I open a brand new product and it doesn't work, they will not take it back if I did not purchase their additional "warranty". I am pretty sure that is in direct violation of their own return policy and I should not have to pay extra money on a brand new product on the off chance it is defective out of the box. I will be buying games from other sources from now on.

Oct

Posted by statusquote11

on 10/11/18 at 2:06AM

This is cool, and I found a good link for an extra 50% on trade ins https://www.meanwebhost.com/eb-games-offering-50-percent-more-trade-credit-for-ps4-xbox-one-and-switch-games-tomorrow/ probably gonna have to get on this one.

Oct

Posted by darkelf

on 10/5/18 at 8:00AM

i'm having troubles out of the xbox one slim that was preowned that i got yesterday an its been giving me problems ever since, can i trade it in for a brand new system thats not preowned

Sep

Posted by Anonymous

on 9/29/18 at 4:58AM

My experience was awful and it made my son cry out of frustration. He had bought a Xbox card but instead of buying a gift card he bought a three month subscription. The card was not scratched off and only ten minutes had passed before we were able to make it back we love across the street. The key holder would do nothing stating the company had strict policies about card of this sort. I call BS just plain lazy we had a receipt and all we needed was an exchange to the type that was a gift card.the kid was untrained and unskilled at customer service and actually lazy and had a I don't really care attitude. This is sad and I feel it is a big problem not just in game stop but In most people the idgaf attitude is disturbing. I mean a kid saved his money went so happy to buy it then was shattered because he made a mistake. All I know is the store on 67 ave in miami florida has a terribly unmotivated person as a key holder! He worked there night shift on September 28 2018. Shame on you for not looking up return policies as I asked you to do we had a receipt and the card wasn't scratched off! You never bothered to look anything up!! Smh

Sep

Posted by Hunter

on 9/24/18 at 3:15PM

I'm sorry, but this really has nothing to do with the return policy. You guys should really be more careful with your technology. No crap GameStop isn't going to refund a purchase when it was ruined because of you guys. Don't get mad at the company for not accepting an Xbox 1 with cheese shoved into the disc slot. Now some of these stories I get, but just comeback a few hours later when that person leaves, don't stop shopping here. I personally have never had a bad experience, if I was misinformed they told me the truth, there were two employees that even told me not to buy something. That being a $80 Xbox (it either has no hard drive or close to it) and a cheap controller. (I was young and on a tight budget) Instead of shoving it into my face and taking my money they informed me about the product and helped me make a more educated choice.

Sep

Posted by Witty

on 9/24/18 at 12:51PM

So I bought a preowned xbox 1 and took it home had it for 2 days nd worked very well I was very happy. On the third day I was at work nd my 4 yo thought it would be fun to smoosh a slice of peperjack cheese into the disk slot. I tried taking it to game stop to return it but they said Tht it was damaged nd they can't do anything bout it even tho I had the recit. I was not gamma settle for Tht so I said ok. Took it home cleaned it allitle bit nd returned it to a differnt game stop nd said Tht I had two of them nd I no longer need this one nd they returned it now questions asked. Just be careful how u word things wen trying to return an item nd never buy new nd always keep the recite

Sep

Posted by Tray2000

on 9/23/18 at 10:59AM

I am very upset i ordered a digital psn $10 gift card and I haven't received the card information yet i would like for y'all to refund my card please

Sep

Posted by frustratedmom

on 9/6/18 at 6:46PM

GameStop's return/exchange policy is the most ridiculous thing I've ever seen in my life. None of their associates are properly trained/informed of their policy. We have 4-5 stores within a 20-minute drive of our home, and every one of them will tell you something different when you buy games about their return and exchange policy. GameStop offers "coupons" -- like I had a buy 2, get 1 free pre-owned coupon. The guy at one store ASSURED ME when I bought 3 games (one of them was free using my buy 2, get 1 free coupon - but all 3 were within the $45-50 range) that I could return any of the 3 games I got within 7 days (having the receipt) and exchange them for another game of the same or lesser value with no problem. BULL CRAP. I went to a different store because they were the only one in my area that had the pre-owned game my daughter wanted. I even called beforehand, explained that I bought all 3 with a buy 2, get 1 coupon, and the guy told me no problem - to come on down and we could exchange it and he would "take care of us." I had the original receipt, it was within 2 days of the original purchase of the 3 games, and, even though all 3 games were within $5 of the Pro purchase price of eachother, and the game she wanted to exchange it for was the EXACT SAME PRICE as the one we were returning, the "manager" of the store didn't want to do it. He argued with my husband for about an hour about exchanging the game before he agreed to do it. Then said he was going to call the original store we bought the 3 games from and tell them they were wrong. This is such a joke. We are new to gaming. My daughter is 9 years old and just got her first game system. The ridiculous crap that GameStop put us through has made it so I may never purchase another game from their company again. Kudos, GameStop, you lost a new customer.

Sep

Posted by Anonymous

on 9/6/18 at 12:52PM

My fiance was looking for a game that he has been wanting to test to see if he would like it or not and the cheapest place that he could get it at was from GameStop. So in order to save some money he went there. A couple days later he realized that he wasn't going to play it, and so he was just going to return it and get his money back. No point in having a game that is never going to be played after all. He went in today and the guy told him that he could not return the game... There is nothing wrong with the game, it is still in its packaging and everything! But he still couldn't return it.? He bought it September 1st, and you have 30 days to return the product... Today is September 6th. Clearly in the refund policy it says that he was allowed to return the game! GameStop has lost two loyal customers today.

Aug

Posted by Tina

on 8/30/18 at 9:57PM

The only thing that confused him n why he didn't realize it was the exact same is because one is called W2k17 while the other is called W2k18 he thought it was going to be a different game . Basically it's the same game just better graphics .

Aug

Posted by Tina

on 8/30/18 at 9:46PM

I went to game stop in Seymour Indiana and they would not let me return my 13 year old sons game . Yes he took the plastic off because it was new but as soon as he realized it was the same game he already had he took it out put it back in the case . It was not scratch at all . They refused to let him exchange it we didn't want money back just different game we had the receipt with it also . So I don't understand what the issue was so now he's out 30 dollars on a game he already has . If it was not scratch I had recipt why could they not just let him exchange it .

Aug

Posted by DinoChicken

on 8/30/18 at 9:13AM

What about if a game doesn't work? I bought a used copy of "Halo Reach" but nothing would load. I tried on two different consoles, four different profiles, all of the game modes, most of the maps, I messed around with the settings, I tried single and multiplayer campaign. It always loads to 50% then restarts, 60% then restarts, 70% it glitches out all over the place (like the loading bar will go back and forth a million times a minute) the it says "Player cannot load game content" here it says the loading progress.

Aug

Posted by Anonymous

on 8/7/18 at 8:04AM

Multi million dollar company and they won't let me return a 150$ headset im not happy with. This makes gamestop the money hungry establishment i originally thought it to be

Jul

Posted by Anonymous

on 7/31/18 at 7:41PM

I recently bought a new controller less than 30 days ago and it kept disconnecting and the dpad was stuck going right and the left analog stick is broke because my dog basically tackled me and it broke the analog stick can i still return it if i have the recipt and the box it came new in?

Jul

Posted by ConcernedGamer2

on 7/26/18 at 2:46PM

1. Don't buy from GameStop. Their return policy is garbage and left to managers or employees discretion. They also employ some of the shadiest sales techniques I've ever seen. They higher prices before their sales just to slash them slightly below their original price so you don't actually save anything. Also I paid for pro membership and now they have pro+ and my pro status means nothing anymore.

Save yourself a headache do you business else where.

2. You don't need to save your receipt as long as you have a phone number/account with them. It will be in their system. But obviously KEEP your receipt just in case they wanna lie and say its not there, which they will do cause.

Jul

Posted by DudeMaster5241

on 7/24/18 at 2:21AM

What if i bought a "new" game, played for 3 days, completed everything, still have receipt, and deleted all of it's save data can i exchange it for another game? The game i bought was "Detective Pikachu". I really liked it.

Jul

Posted by Anonymous

on 7/20/18 at 2:42PM

Bought a game a couple of weeks ago that I thought was interesting and didn't even play it but it had a tag that said new on the case so I went back to the store the same day to get my money back and they would not give my money back and didn't even have any rapping on it cause it was on the shelf at the store

Jul

Posted by Gabriel rodriguez

on 7/14/18 at 10:52AM

So I went to get a game yesterday and I didn't really like it so I thought of returning it but then realized the guy didn't give me a receipt so I was panicking because the game cost me 45 dollars so then I realized the 3 dollar insurance for the game had the date of when I bought in in a sticker on the game so I don't know if I can use that to make them believe me or if it's no exceptions

Jul

Posted by Anonymous

on 7/5/18 at 5:40PM

I bought my kids some Xbox one games and was locked up and went to jail over a minor mistake I had made I didn't tell my parole officer that I had gotten pulled over before within 72hrs that resulted in me getting 30 days by the time I got out my son traded his Xbox one for a PlayStation 4 and now I'm stuck with $117.28 worth of games due to your all's return policy which is bogus cause I have the receipt and everything really

May

Posted by Anonymous

on 5/23/18 at 9:07PM

i would have loved to purchase the NEW mario cart 2 ds...however the female store attendant at agana shopping center guam game stop would not ALLOW me to even examine the contents. As she shook the box she said " i know what it feel like and there is a console in here" i didnt purchase and i never will patronize that store...

May

Posted by DebT

on 5/11/18 at 3:20PM

We bought the Nintendo Switch for our 11 yr old son with Down Syndrome for his birthday. We have had the Wii for years and thought this would be a great giift for him. Well, he had a real hard time playing it so we brought it back within days of purchase. The rude sale associate said he could give us $128 in cash and 168 in store credit. Seriously?! Should have went to Target or Walmart, they would have taken it back. Now we are struck with a system that will not be used!

May

Posted by DebT

on 5/11/18 at 3:18PM

We bought the Nintendo Switch for our 11 yr old son with Down Syndrome for his birthday. We've had the Wii for years and thought this would be a great giift for him. Well, he had a real hard time playing it so we brought it back within days of purchase. The rude sale associate said he could give us $128 in cash and 168 in store credit. Seriously?! Should have went to Target or Walmart, they would have taken it back. Now we are struck with a system that will not be used!

May

Posted by Nekomaster

on 5/6/18 at 3:09PM

What if I bought a new 3ds and it worked for a while until it decided not to turn on anymore and it's been a little more than a month ago and I had to damage the bottom plate because I couldn't unscrew the last screw so I cut around it to see if there was something inside that got disconnected or damaged but it all seemed fine and I was wondering if I can get a replacement and note that I didn't get any warranty with it because I didn't have enough money for additional costs.

Apr

Posted by Jake_Wolf

on 4/9/18 at 5:14PM

I accidentally bought 2 25$ xbox live gold 3 month subscription cards, thinking they were cards used for online money cards, and didn't find out until i scratched them off and tried to redeem them. any way i can trade my 2 25$ dollar gold cards for 50$ of xbox money? the codes are NOT used and i still have the receipt, but both are scratched off.

Apr

Posted by Anonymous

on 4/2/18 at 3:34PM

Are you allowed to return downloadable content that hasn't been used yet, just the plastic that goes over it is gone because i took it off to see if the game was in there then i realize its a downloadable content.

Apr

Posted by DaGreat1

on 4/2/18 at 1:34PM

I really dont understand how anyone can complain about not getting their FULL money back when they try to return a "new" item AFTER they already opened...wtf. and anyone else complaining about buying a gamr that they didnt like or it wasnt what they expected,how about you do some research first to see if the game is right for you before you buy it. Google and youtube always help.

Mar

Posted by Anonymous

on 3/27/18 at 4:55PM

But do u need the recipt when returning

Mar

Posted by YayaPanye

on 3/21/18 at 11:17PM

Look, I am reading through a lot of these comments complaining about the policy... you guys are ridiculous. The policy states right there on the back of the receipt and is usually even verbally stated. If you want the opportunity to try a game out because your afraid you won't like it, buy the used copy. It comes with a 7 days from original purchase whether you like it or not policy. If you buy a new game and then open it... surprise! It isn't new you dolts, and thus can not be returned as such. I saw a comment where a guy complained he bought a used 3ds, but it didnt look brand new so he was upset... realy bro? Read what you just said. All I am saying is quite being a bunch of internet trolls and learn some respect.

Mar

Posted by Elijah

on 3/15/18 at 9:59PM

what if you dont have the receipt, can you somehow look up the receipt online?

Mar

Posted by Kichie

on 3/9/18 at 9:04AM

I attempted to purchase a PS4 and done games but once I was charged their computer went down. Not only was I charged, I didn't get take have my items because there computer didn't produce transaction. I've been dealing with this issue for two weeks now and do I get from the game stop location is that they have an email about it. No wonder why they are going out of business.

Mar

Posted by Kemontay

on 3/7/18 at 1:15AM

I buy a pre owned 3dsxl it does not look brand new it is damage still what should I do take it back in get my refund or tell them I need another one or should I take it back to GameStop in Emeryville

Feb

Posted by Concernedgamer

on 2/26/18 at 7:54PM

I would just like to know what is the exact policy about defective products. I read some stores refuse you or force you to buy a warranty or even try to get you to pay full price for a faulty item replacement. I had some faulty systems that were purchased and I want to make sure if they are defective that I can exchange the system at any GameStop store. Each store shouldn't have it's own policy when it clearly states that any defective product can be exchanged within 30 days. It doesn't mention a limit on exchanges of what can be exchanged. I called different stores and they all claim something different and one claimed I had to buy a warranty first to get an exchange. I don't understand how the policy can be used so loosely. I can understand that they want to protect the stores from abuse but it is not a customer fault when a product is faulty and defective. I shouldn't have to travel to different stores to get an exchange on a defective product.

Feb

Posted by Vontae08

on 2/26/18 at 9:51AM

I brought a game Saturday and tried to return it Sunday but they where closed . I went back first thing Monday monrning and all I could get back was 20$ for a game I spent 63 on and didn't even have a 48hours . The return policy for GameStop is horrible they should atleast throw in a 2-3 day grace period for after you buy a game you can get your full refund back .

Feb

Posted by Anonymous

on 2/23/18 at 11:56AM

Just bought a game less than 24 hours ago and they refused to refund for full price or exchange it because the plastic around the game wasn't with it. The clerk only offered me the buy back price which is less than half of what I just paid.

GameStop is the official used car salesman of video games.

Feb

Posted by Regulators42894

on 2/23/18 at 6:42AM

I have NEVER had an issue with Gamestop at all they have always taken care of me 100% love our guys and girls in broom county ny there all awesome keep up the good work guys !!!

Feb

Posted by Don

on 2/18/18 at 4:18PM

I bought a new ps4 slim last year never really played online stuff untill recently because I never had psn plus, if I had gotten psn plus sooner I would've found out that gamestop sold me a used ps4 but marked it as used and they are denying it. It's odd how the hdd drive which I've only taken out once since owning ps4 has deep screw scratches in plate hold hdd in place among other things like my ps4 cereal number not registered so the only way I could verify I owned the ps4 was by providing my card number to Sony as proof I bought a game. Gamestop is nothing but a lying crooked thief.

Feb

Posted by McLovin

on 2/17/18 at 11:36PM

Is a question not a comment for anyone who knows the answer. I bought a call of duty infinite warfare/ modern warfare remastered version but they p in a disc that only has infinite warfare. Can I still return it for the correct disc without a warranty?

Feb

Posted by Ryanrogers

on 2/2/18 at 1:27PM

I just had a terrible experience at your store in hot springs, AR. I bout a new game 5 days ago and it was far from what I was expecting. I went to return it and they said the best I could get was a trade for 35 bucks less then I paid 5 days ago. This is a bad business practice

Jan

Posted by Samfrog

on 1/30/18 at 3:34PM

Hi I brought a headset from your shop November last year and it is broken it says on the box 12 months guarantee.
I don't have the receipt.
Can I return it.

Jan

Posted by Fifa1721

on 1/15/18 at 10:09PM

Can I return a used game in Less than a week, never played and get my money back?

Jan

Posted by GameLover

on 1/12/18 at 9:29AM

I used a 20 percent off coupon to buy a preowned Switch game. I hate the game. Can I exchange it for a different Switch game that is originally the same price? Even though I had used a coupon?

Jan

Posted by Anonymous

on 1/10/18 at 5:46PM

It's ridiculous. I bought a brand new PS4 game, it didn't work because something was wrong with it. I brought it back in the time frame it was suppose to be in along with the correct receipt. Because I took it out of the plastic (No playtime, all papers and codes, nothing was used it was all brand new) they took 10$ off my original 29.99 purchase. Buy from Amazon NOT Gamestop they will rip you off in every way possible.
Cause apparently a 29.99 purchase only equals to about 20$ being returned?

Jan

Posted by Anonymous

on 1/9/18 at 6:53PM

Your return policy is RIDICULOUS!!!! I will Never buy or shop from GameStop again!!
Horrible customer service. Ripoff prices and terrible return policy! Two thumbs down!!

Jan

Posted by Tbone716

on 1/7/18 at 6:59AM

I know gamestop has to have strict policies, from people who try to rip them off. But their return policy is a joke! All I can say is, when you make a purchase through hardtop, make sure the item is what you want. Because if not, you could be out of a lot of money. They're just another GREEDY, congomulate, that doesn't stand behind their products.

Jan

Posted by Anonymous

on 1/2/18 at 7:59PM

You're store return policy is a joke. I bought a sd SanDisk card for my Sega handheld. It came with an adaptor. Unfortunately, these are picky with ad cards. I asked the employee who seemed to know a great deal on these and said it would guarantee to work. I asked him about the return policy and he told me as long as I have my receipt. It did not work and not even a week later, I went to return it with my receipt and the employee gave me a line of crap that they do not accept opened items, after I had asked what their return policy was when I bought it. Now I'm out 40 bucks, not very much, but I have no use for this sd card and I was lied to. This is the last time I shop there for anything You guys are thieves.

Dec

Posted by Cj2456

on 12/24/17 at 3:39PM

Had my first experience trying to help my son return a game consul to the Folsom Broadstone Game stop. Jeremiah is the manager, what a scam. My son bought a new PS4 and tried to return 20 hours later, they would not refund 100%...said their policy is similar to all others...hello? I checked Best Buy, Frys, Amazon, they all have 100% returns. Just saying, buy from the big boys, save the headache. I'm an attorney and old enough to know how to shop wisely, trying to teach my son the same. Go elsewhere, the same hardware and software is 20% cheasper, that's a fact.

Dec

Posted by Hnburton15

on 12/19/17 at 7:47PM

I hate this I accidentally purchased the wrong game for the wrong game system and they said they can't exchange it the game for the PS4 version if the package wasn't open. How the hell was I suppose to know it was a PSVita game if I don't open the package. They told to go to my local game stop to get a refund.

Dec

Posted by Asm

on 12/15/17 at 9:12AM

Hi, I made a purchase for the site, a Wiithat came with two games, batman and mario, but when I opened it I saw that it is missing one, the batman game just came to the cover, I already sent an email with photos but nobody me replied, would you like to know what happened?

Nov

Posted by SAM B

on 11/29/17 at 8:05AM

Do Not Try To Call They Never Answer The Phone. Just Chalk It Up To A Loss .

Nov

Posted by gbrennan

on 11/24/17 at 6:01AM

i ordered ps4 vr package online and it took 3 days for gamestop to cancel my order because they didnt have it in stock .3 days is unaccepatable

Nov

Posted by lex

on 11/7/17 at 3:07PM

I hate this return policy, I want my money back for a ps3 I bought, and it doesn't work now but I can't get a refund because it's past 30 days

Nov

Posted by Return

on 11/5/17 at 7:40PM

I would like to return a headset but I don't have the receipt but I have evrything els can I still return or exchange it's frome last Xmas pleas respond sorry for the inconvenience.

Oct

Posted by Beresponsible

on 10/16/17 at 9:03PM

What is wrong with parents nowadays, does no one teach responsibility anymore? All I see is a bunch of people who opened new products and didn't like them, threw out the receipt before the 7 day window expired or threw out a box in the same window. Didn't your parents teach you better than that? When a return policy says you need a receipt and the initial packaging hold on to it until the return policy expires, its not rocket science its in the return policy. And play a game console in the store before you buy a new one if you think you might not like it. If you open a brand new product and dont like it that is the game companies fault, dont expect the store to take the hit for a brand new product becoming used once you open it and use it. With all the youtube videos and online reviews nowadays there is no excuse for paying hundreds of dollars for a system you dont like. When it comes to games buy a used copy if you think you might need to return it bc you might not like it, they will do that bc it doesn't cost them anything when you return it, unlike buying a new game and returning it slightly used. And lady with the son who turned in there system for 12 bucks, your son is lying and either pocketed or spent all the money, be a good parent, get to the bottom of it and teach him a lesson, dont take it out on gamestop.

Oct

Posted by customer

on 10/10/17 at 12:49PM

I bought a Nintendo switch played for 3 days didn't like it and have receipt and they won't let me exchange for a differnt consol or store credit what aholes i paid more then 500 on the purchase and wasnt satisfied.

Sep

Posted by Anonymous

on 9/22/17 at 12:29AM

Bought a xbox 360 refurbished 250 GB and found out that its not backwards compatibile...why

Sep

Posted by Lucas

on 9/16/17 at 8:29AM

Have controller with L analog stick that isn't responsive when pressed in, had it for a while, can I trade it in for another one or do I have to buy another controller?

Sep

Posted by DeadluGamerx1

on 9/15/17 at 12:20PM

So I bought advanced warfare and it was scratched so I have to return it to the same store or can it be another store?

Sep

Posted by Buca

on 9/11/17 at 4:30PM

Bought a game for my son. He played once and didn't like it. I told him to return it for a different game. Same paged items and not damaged. He was refused because they said it wasn't in it wrapper still. Doesn't make sense to have a 30 day return policy with receipt yet don't take it back. Anyone ha e guidance on this?

Sep

Posted by DoNk3y

on 9/10/17 at 6:44PM

I work at GameStop and have a extremely hard time seeing us buying a console from a 12 year old.. Your son was lying because we only accept items with a valid driver's license... Better look farther into that ma'am :-)

Aug

Posted by Jose

on 8/27/17 at 4:01PM

Can u use the money that was refunded back to u to buy a different game ?

Aug

Posted by Anonymous

on 8/25/17 at 12:15PM

If you got a gamestop gift card and buy a game can you bring it back the next day and get cash money

Aug

Posted by DanGanGalaxy

on 8/17/17 at 9:12PM

So, does GameStop straight up give you their money back for console returns? A local gamestore in my area (at least for used items) lets you return things in exchange for a gift card to their store alone with as much money on it as the item you returned. My friend got me a game for my birthday from GameStop, but when I returned it, the same thing happened.

Aug

Posted by Brilliant Gamer Kid

on 8/12/17 at 9:30AM

Are all of you so-called gamers illiterate or merely stupid? The vast majority of posts on this page have little to do with what one experienced while returning an item to GameStop. You do realize that this website is not affiliated with GameStop, don't you? Musings about whether or not GameStop will accept your return are not helpful to the users of this site. You are contributing nothing new. Please report the details of your return experience at GameStop.
And apologies to the person whose 16 year old sold his game system for $12. That sucks. Your notion that someone should have called you before purchasing the system from your son is embarrassingly naive, however. With shallow genetic soil like that, it is no surprise your son was taken so easily.

Jul

Posted by Fed up employee

on 7/22/17 at 1:30AM

Wow. The majority of people on here are griping about policies clearly stated on their receipts, all because they expect special treatment. Why? Get over yourselves and take your heads out of your cracks first and you might realize that YOU'RE NOT ENTITLED TO EXCEPTIONS TO THEIR POLICIES!

Jul

Posted by Anonymous

on 7/10/17 at 9:12PM

Okay, so I've been saving up for a xbox one since I started my job, so I bought one that was pre-owned, to save money. I start it up and go to put an adaptable xbox360 game in, and guess what, the slot where the disk goes in was covered slightly by the casing of the xbox one I flip it over to see that it's broken. I hope they'll replace it, otherwise they're loosing money.

Jun

Posted by Gerakiloz

on 6/22/17 at 12:49PM

I bought gta v yesterday and it was defective , i returned it and got another copy of it and it was also defective , can I still return it and get a refund ?

Jun

Posted by Anonymous

on 6/12/17 at 9:23AM

If it hasn't been 15 days yet and you have the receipt will they give u ur money back.

Jun

Posted by MR PS4

on 6/9/17 at 10:14PM

I Bought A Game At Game Stop And When I Got Home To Play It It Did'nt Work Because It Had Scratches Can I Still Trade It In For The Same Game Just A New Disc

Jun

Posted by help

on 6/8/17 at 1:45AM

i had super mash bros wii u and lost it i want to know how to get another one through my warrenty

May

Posted by HELP ME

on 5/18/17 at 10:43AM

I bought a game and it was broken (I did not brake it) anyway I was wondering what f I can return the game without a receipt

May

Posted by Anyomous

on 5/15/17 at 8:54AM

I bought a ps3 a couple moths ago and a month after I got it it started to glitch up and randomly shut down and it would go crazy and the screen would turn different colors. Also it would not save any information on my game. I wanted to know if I could get a full refund on my console and all my games. I kept the receipt and still have it. And I have all the cords. I also bought some games on the PlayStation store so I was also wondering if I could get my money back for those too because like all the others items it is totally defected.

May

Posted by Anonymous

on 5/7/17 at 5:22PM

I bought a headset, threw away the box cause "how often does it not work?" Next day im about to use it and it doesn't work. Now I am not even sure I can return it without the BOX.

Mar

Posted by Anonymous

on 3/31/17 at 9:47PM

Im a collector and reseller of collectibles such a collecting figures, especial edition game consoles and rare games.
and in my line of business i purchase a lot at retail stores such as GameStop and some times I have to return items I'm not see value increase in the future.
and this company is one of the most dishonest retail stores i have encounter in all my years in the business.
they make up the dumbest excuses not to honor they return policy.
one time I need to return a Nintendo New 3DS XL Hyrule Gold Edition brand new that I purchase in a store in New Jersey.
the system was brand new factory sealed and the employee ho sold me the system informs me that if the item is not open I can returned at any game stop around united states.
well I take the 3DS system to the game stop in Jackson heights Queens in New York. and this employe told me that he was instructed by the manager to not take returns from any other gamestop.
so I ask polite to have a word whit this manager because I was told I can return this merchandise at any gamestop in the country as long I have the receipt and the merchandise was unopened.
so this guy name Jonathan shows up whit this attitude like he owns the dam place.
I explained him the situation and he start whit the dam excuses like you pass the 7 days of the return period!
and I point the back of the receipt were clearly state brand new unopened merchandise can be returned for a full refund between 30 day of the original day of purchase.
he replays It says merchandise not game systems,
I ask him so what you call this?
he say well not merchandise.
at this point I was ready to snap but I control myself and I ask this suppose manager can I get the number from you district manager?
he say I don't have that information at this time sir but let me see what can I do to help you out.
and when I ask him why this store won't fallow the return police like other stores?
why you won't take returns from other gamestop stores?
he star babling about people purchasing merchandise on stores in New Jersey whit fake credit cards and fake money and returned to that store.
I just laugh at his face and say thats the best you can come out whit? I was gone purchase some games whit the credit of the return but since you are a poor excuse of a manager and mis inform your costumers and employees I just take my money you name and the corporate number so I can call them and let them know what kind of manager they have working at this store,

Mar

Posted by Anonymous

on 3/23/17 at 7:28PM

I jus bought a brand new PS4 it ain't even been 30 days and I still have my receipt Andy hey won't let me take it back ain't nun wrong with it I opened it and it wasn't the one I thought it would be what can I do to get my money back it's jus been sitting here in the box

Mar

Posted by Deibiddo

on 3/9/17 at 8:17PM

I ordered a special edition carrying case for my nintendo switch using a gift card that I bought all the way in January 17. Never got my order confirmation a day later I get a message saying my order was cancelled great. I decide to use it to buy a game and the moneys all
gone. Went on there line for the longest and see maannnnnnnny similar situations. Never again.

Mar

Posted by Luna

on 3/8/17 at 8:07PM

i bought an used ps vita from gamestop back in July 2016 and with it i got the console, Gravity Rush, and a 4 GB SD card. With it, i brought a 1 year warranty just in case something happened, and I want to send it back. Can I get the money that i paid for it back?

Feb

Posted by Anonymous

on 2/28/17 at 8:52AM

I returned a brand new mouse that was to hard to use for my 8 year old. It was $85.10, it has been over 2 weeks and still have not recieved my money. I have been on hold for over an hour, no-one will speak to me or give me back my money. I am furious.

Feb

Posted by ThisISmyRECEIPT

on 2/15/17 at 2:35PM

If you buy a used game and add the warranty for $2. Don't be like me and think the warranty sticker that is put inside the case is equivalent e t to a receipt. Even though when I tried returning the used game 5 days later B/c it never worked(eventually downloaded to my console, I recommend everyone doing the same) the GameStop employees typed in some numbers on the Warranty sticker and then said my name. I replied, "yes that's me". The GameStop employee follows up by asking for my receipt which I no longer had. Gamestop could see everything about my transaction since I didn't have actual receipt just the sticker I can now only get store credit. I don't want store credit I want we this one game. The game I downloaded at a cheaper price. Sure do wish GameStop had some more sense and allowed the warranty sticker sticker to work as receipt and give me my refund back.

Jan

Posted by Hiten

on 1/31/17 at 1:11PM

@JPK Dude if you buy used games TEST THEM IMMEDIATELY. "I'm not coming back" because you bought some used games and let them sit untested for "months" then finally decides to try them. That's not on Gamestop. They can't accept returns on games MONTHS after their bought date because for all they know you lost disc 2 and you broke RE5. That's ludicrous. If it is within return policy deadlines then it is reasonable to believe the customer received the item in defective condition.

Jan

Posted by D1balling

on 1/29/17 at 8:17PM

I shipped my item back because it was the wrong item. I ordered a battlefield 1 xbox one s 1tb bundle but received a minecraft xbox 500gb. Waited a week nothing wjat can i do?

Jan

Posted by dq

on 1/11/17 at 7:24PM

i bought a zed figure that costed $20 and the arm fell off for some reason

Jan

Posted by Chris

on 1/9/17 at 5:38AM

I got a brand new Xbox one for my birthday. It began turning itself off automatically, contacted xbox , tried everything to find out its a defect. Looking it up it looks like it will cost half the price of a new Xbox to send mine into Microsoft to fix. Gamestop will not take it back or exchange it ( with reciept) because it been longer than 30 days. Happy Birthday to me , thanks gamestop

Jan

Posted by DFGHJU

on 1/6/17 at 5:46PM

I Lost My Recete I Hope I Can Return It Id Better Be Able To >:(

Jan

Posted by Joey

on 1/4/17 at 5:01PM

I already opened up my PS3 only to get the dust out but could I trade it in for a PS4 at GameStop and if not how much can I sell it to gamestop for

Jan

Posted by Anonymous

on 1/2/17 at 6:58PM

I bought 2 pre owned 3ds game cartridges and got one free...the free one does not work...i am kinda upset that it doesn't work...but more upset that no other store here in Memphis has it...

Jan

Posted by Anonymous

on 1/2/17 at 4:35PM

I was told today game stop would send me a return lable, butI haven't received one. is a double order I received my order two weeks prior. Thank you Cindy Paula

Dec

Posted by Bob

on 12/30/16 at 3:09AM

I purchased 429.00 2tb Xbox one S. I received it from Gamestop.Com When I opened it, the vertical stand and the gears of war 4 ultimate edition game code, and xbox one s instructions were all missing. Gamestop rep told me they never give out cards with codes on it ( lmao okay) and they come pre installed. Xbox doesn't pre install games. They told me to return it or call xbox. I won't be buying anymore. Seriously train your employees... it's truly sad. I had to show an employee what the power adapter to a nintendo 64 looked like when I was doing a trade in. ( sir it's missing the power cord) no its not. Save your money avoid gamestop.Com bad news!!! 429.00 they don't care!

Dec

Posted by Llmuch

on 12/22/16 at 10:28PM

I bought a ps4 ..hooked it up for the kids download a few games went to try them out ..the consol keeps restating
..how do I do a exchange......hoping be Christmas but ok as soon as possible please

Dec

Posted by Lilsmith4113

on 12/22/16 at 8:16PM

I bought a Samsung Galaxy Amp Prime from gamestop and bought the 50 dollar plan with cricket.I still have all the products that came with the phone,including the front and back screen protector.I was wondering if I was able to turn in the phone with the receipts in exchange for money or store credit.

Dec

Posted by Gamerprobz

on 12/20/16 at 4:53PM

I bought a Xbox one s Saturday and the very next day the Xbox comes with a gift card. Is there a way I could return this if I already opened it or receive a gift card? I also bought cod legacy edition and it dropped $10 the next day.

Dec

Posted by Alarceri

on 12/15/16 at 12:29AM

My son bought a "premium refurbished New Nintendo 3DS XL" from gamestop.com and would lie to return it. It's been about 15 days since he's received it. Can he still receive a refund?

Dec

Posted by JPK

on 12/13/16 at 8:18PM

Guess I am in the same boat as some of you. I bought three used games from Game Stop months ago. Today played Max Payne and it says insert disc 2. Guess what? No disc 2. So I put in Resident Evil 5. Game disc will not play. From reading comments I know there is no need to contact them. Will never be back.

Dec

Posted by Anonymous

on 12/10/16 at 6:38PM

I purchased the new PS4 Game Steep while I was in Vegas as a gift for my son. Prior to purchasing it I asked the clerk if I could return the unopened game with the receipt to our local EB Games in Cranbrook abc Canada. She checked with her manager who said that would not be a problem. I returned to Cranbrook British Columbia Canada to find that my son had already purchased the game while in Kelowna BC and opened and played it. Today I went into EB Games (7 days from purchase date unopened with receipt) and they refused to accept the game for a refund BUT said they would take it for a store credit. what can I do to get the return policy honoured?

Nov

Posted by Anon

on 11/29/16 at 4:35PM

Just wondering but if I bought a pre-owned wireless adapter from one store and I want to return it, can I go to any gamestop as long as I have the receipt?

Nov

Posted by IDK

on 11/27/16 at 6:41PM

will GS replace just the remote? bc i am not having any trouble with the console but my controller isnt charging. Will GS replace just the remote?

Nov

Posted by Ahtoka

on 11/27/16 at 6:31PM

I consider myself a completionist, I bought Watch Dogs 2 yesterday and it was fun, I went through the story quickly.

Then it hits me, the game loses replay value...
There is no point of even playing it anymore and it isn't fun...
Co-Op isn't even fun.

A game like Dark Souls? That has REPLAY VALUE!

Nov

Posted by K

on 11/25/16 at 2:11PM

I bought a game played it for 20 min and it was stupid called and ask if I could exchange it they said if new yes so i go to store to do so and they said it's been opened I could trade it in for half what I just paid if this not fixed for me soon I will not ever buy from this place again

Nov

Posted by Kai

on 11/14/16 at 7:49PM

I gave my friend my playstation plus card so he can do it because I didn't know how. He accidently ruined the code and I dont know if it is refundable or fixable. If someone please tell me if there is a solution to this I would be happy.

Nov

Posted by Perrotto93

on 11/2/16 at 11:02PM

I work a lot so when I buy games I buy three at a time and play one then move on. So it could be a while before I move on to one of the other games I bought. Turns out 2 out of the three games I bought were empty and had no game and it's over a month later. So what should I do?

Oct

Posted by Gamestop

on 10/24/16 at 9:25PM

A month ago I had to sell back my ps4 to gamestop for cash and it was a pre owned system every thing was in good condition and etc. I just want to know if I can still used my receipt to get it back please let me know

Oct

Posted by Toddytt

on 10/24/16 at 7:38AM

I used my power up points to get a $15 off coupon and then used it to buy a used game. I didn't like the game so I went to exchange it and they charged me full price for the exchanged game. I was told by the cashier that coupons don't get forwarded on exchanges! Every store allows coupons to get forwarded to the exchange. I'm pissed

Sep

Posted by GameStop is a joke

on 9/27/16 at 10:52AM

Tried to return a brand new ps4 controller in the package with the reciept for store credit and the dude offers 25$ because it's been longer than 30 days??? Are you joking it's still brand new you pricks. Worst customer service. I'll be taking my business elswear...and you wonder why people hate your store lol

Sep

Posted by Angel

on 9/17/16 at 5:49AM

I just bought a blue ps4 controller from GameStop yesterday, but when i went to play call of duty with it one of the buttons doesnt work. I have the reciept, can i turn it in for a different one?

Aug

Posted by EfGamestop

on 8/13/16 at 1:59PM

The return policy in a nutshell: If you buy a new game that turns out to be terrible. You cannot return it for a refund. Once you buy a new game, and open it, you're stuck with it unless you would like to TRADE IT IN FOR HALF PRICE BCUZ WE TAKE TRADEZ TO MAKE YOUR LIFE MORE CONVENIENT.

Aug

Posted by lewys

on 8/5/16 at 12:40AM

I buy my ps4 and i put one year garanteed can a get my controller replaced for a new one

Jul

Posted by IsaacX44

on 7/17/16 at 10:16AM

I bought gta v pre owned and it was scratched and they didnt tell me so i tried playing it and it doesnt work like nothing it doesnt read the game

Jul

Posted by Chueyyyyy

on 7/3/16 at 11:34AM

I lost my grand Theft Auto 5 game for ps4 and has the warranty for it, I have the receipt . Would I be able to get another ???

Jun

Posted by Selling a console thats been use

on 6/27/16 at 11:09PM

Is it allowed to buy a PS4 then when a year hasn't passed you waited for a PS4 Neo and you sell your PS4 then buy the Neo once it came out?

Jun

Posted by Thorina

on 6/23/16 at 7:13AM

I bought a pre owned game and played on it and did not like it, but I still have to receipt and it has not been 7 or 30 days since I got it, can I return it?

Jun

Posted by John123

on 6/22/16 at 9:19PM

I bought a game from GameStop and they gave me the case and not the game can I get the game if I didn't get a warranty but I still got the receipt

Jun

Posted by Broken Box

on 6/19/16 at 10:06PM

Just baught a ps4 a few days back, the console is defective and doesnt turn on right. I want to return it but the box it came in is broken, can i still return it?

Jun

Posted by Anonymous

on 6/18/16 at 4:36PM

Will I be able to return a Guitar hero game after I exchanged it for another one in the 7 day period?

Jun

Posted by Jogo

on 6/17/16 at 8:29AM

Can i go to another gamestop store and change the game if i didn't purchased it there? I want to trade it and they dont have the one i want where i bought it..

Jun

Posted by Anonymous

on 6/13/16 at 5:19PM

If I bought an Xbox from GameStop and returned it within 30 days and got another one I have not had it 7 days can I still return it for money or does it have to be the original date to return it

Jun

Posted by Unstopableone

on 6/13/16 at 12:11PM

I bought pre-owned Gta V. The game was scratched, I put it in my Ps4 and it said cannot read disc. So can I return it?

Jun

Posted by NewPS4NotWorking

on 6/6/16 at 7:57PM

If I bought a brand new PS4 without getting any warranty on it and it does not work when I open it, can I return it for a full refund or at least get another brand new PS4?

May

Posted by Anonymous

on 5/26/16 at 5:03PM

So I sold an Xbox one controller to GameStop and was wondering if I could get it back if I kept the receipt? Or is the receipt useless?

May

Posted by HeadHunter1

on 5/20/16 at 11:09PM

I bought a game, but didn't get the three dollar coverage. I was wondering if I can still do that?

May

Posted by Keith Stuart

on 5/12/16 at 1:46AM

I bought a pre owned Nintendo 2DS today and when I went to play it I needed to put in a SD card so I did but when I was putting it in I noticed it was a little difficult to put in then they usually are I turned it on and it said that the SD card was on writing protection mode so I slide the little lever on the SD card to unlock it still didn't fix the problem went and got another SD card did exactly the same thing to this SD card too. Also when I turned it on and I was shuffling through the home screen icons it was so and kinda froze for a couple seconds. Can I exchange it for another one??

Apr

Posted by Rdyyekrmddk

on 4/16/16 at 2:47PM

Can I get a new ps4 with exchange of my old one free if I didnt get it from gamestop except from Dell?

Apr

Posted by Dragoness78

on 4/16/16 at 8:08AM

The 1 yr warranty on games it's a sticker that should be inside the case, once you use it you will need a new warranty for the next time you need to replace your game. It is the same at Best Buy GeekSquad, when you need a replacement and they can't fix the item you get a giftcard.Otherwise the warranty covers only one replacement. Hope that makes sense. Good luck!

Apr

Posted by Gmanf

on 4/12/16 at 7:11PM

Where are i live there arent any gamestop i bought 5 games at a store. As they were closing i didnt check and they gave me res6 instead of the hd origin collection 0 and 1 now i am at my country with that lousy game is there anythibg i can do?

Apr

Posted by Anonymous

on 4/5/16 at 2:09PM

I got gta 5 on Xbox I have one year warrenty but dont have receit can I still get money to get it for ps4 plz respond

Mar

Posted by KingJames1

on 3/28/16 at 10:58AM

I got my ps4 on Christmas , now my ps4 is messed up. Like one day I was playing the game and I had to go to a interview so I turned the game off because I was still playing and I came back to play and didn't come on period ( like no sounds nor lights ) so I was wondering if I could exchange it and send mines off or just get another one?

Mar

Posted by Anonymous

on 3/19/16 at 8:04PM

I just bought ufc 2 for ps4 and the worker gave me a box on the shelf with the new game. So I don't really like the game can I go back and return it or at least switch it out with a different game.

Mar

Posted by Charlie

on 3/14/16 at 5:38PM

Bought a new game from gamestop and a one year warranty
a week later it quit working
Took it back to get another one and was charged for another warranty on it
Why didn't my first warranty cover this
Sounds like theft and fraud to me got it at gamestop in picayune ms
All gamestop i called said i should not have been charged for another warranty when the first one coves the game
Time to call a lawyer i want my warranty money back for the 2nd one i paid

Mar

Posted by Ryan55

on 3/14/16 at 9:57AM

I'm here too tell All of you that if you buy anything what so ever from gamestop anywhere. You will be getting ripped off too price. Please buy games and systems from other stores such as Wal-Mart w.e if you decide you want to return your game system your screwed. Because. I bought my ps4 for 350$ plus 3month membership so all around 380$ I came back 5days later with receipt and in 100% perfect condition and they would only give me 200 bucks plus 14$ for the game black ops 3 I did this because I lost my job. And needed money so before I sold it I left my words with them and I made a huge deal I got 4 people who won't be buying from gamestop anymore due to me there and then seeing what happen when I tryed to return... Game stop is a rip off company they don't care about there customers or they would follow thur. So if I were to do this at Wal-Mart I would receive my full price back. And a happy face. DO NOT GO TO GAME STOP... I WARN YOU NOW.

Mar

Posted by cupcake1

on 3/13/16 at 2:14PM

I ordered a xbox 360 bundle never opened it. I sent it back to the warehouse two weeks ago and still haven't received a refund. I tried calling and it said someone would answer my call in thirty minutes. I waited forty five minutes on the phone and no one ever ansered. Im very disappointed with gamestop

Mar

Posted by Zj068

on 3/12/16 at 10:25PM

I just ordered a Wii from GameStop today. I'm just wondering if I do not get my item can I get a refund back as long as I have my receipt and shipping order receipt

Mar

Posted by Mjm6809

on 3/12/16 at 7:47AM

I recently bought the steam controller and its not tracking with my older pc correctly I don't have the receipts but have the purchase on my bank statement. I understand policy is policy bit I really don't want to be stuck with a product I can't use over this technicality is there any exceptions to the rules. Thank you

Mar

Posted by Anonymous

on 3/7/16 at 5:25PM

I just need my proof of purchase especially that me and the manager came to an agreement that i pre ordered a game twice on accident and only got 1 copy. the only thing holding me back is the receipt that i dont have anymore from when COD Black Ops 3 came out and already grabbing the game that I didnt know i was charged twice for. so far its looking like Im out of $59.99 plus tax. Why is that? Its on the app that I never picked it up and in the stores system so why is it still so hard?

Mar

Posted by .

on 3/1/16 at 5:38AM

If they don't wanna give u a refund.. file a bbb report. By law if you don't like an item you can return it for a full refund.

Feb

Posted by Jokerwild2110

on 2/12/16 at 5:39PM

My mom got me the wrong game I wanted NBA 2k16 and she got wwe so I called and they said no cash back on new games. This is complete lame stupid policies and I'll never go back

Feb

Posted by Demonius.pr

on 2/11/16 at 3:46PM

They sold me a game as "new"I new something was wrong cause the price was to good.when almost done with the game itwas defective. Now I can't get my money back and lost all those game played hours.thanks game stop.

Jan

Posted by Tamartin

on 1/21/16 at 7:33AM

This is not true. I purchased a Xbox One 2 days ago from Gamestop and they wont let me return it for the full price. You will be better off buying Costco, Toys r us, or anywhere else that has a grown up return policy.

Jan

Posted by F you game stop

on 1/19/16 at 4:20PM

My parents bought me an Xbox one by mistake and wanted a ps4 brand new Xbox one but can't exchange it for a dif console doesn't make any sence if I where you wouldent purchase from this store ever horrible policy f you game stop

Jan

Posted by Anonymous

on 1/17/16 at 9:41PM

If I bought a headset for my xbox one and it dosent work can I turn it in and get a new one ?

Jan

Posted by Angry Potato

on 1/2/16 at 7:29PM

I bought an Xbox One bundle and Call Of Duty: Black Ops 3 today and the disc doesn't want to fully go in. I'm going tomorrow to return it. I opened the Xbox up and the same goes to the game, will I able to get a refund??

Dec

Posted by Some facts on these complaints.

on 12/30/15 at 3:36PM

"all the associates have to do is plug stuff in to check it out"
Every employee is required to check a system for functionality to buy from a customer. If it is refurbished, that comes from the warehouse and is assumed to work.
You could just as easily ask for them to test the system before purchasing.

"If a publisher like EA sells a game that don't work, then you return it to Game$top, you basically are being robbed because you can't play it"
If you buy a game that doesn't work anywhere, this is the case. Walmart has this same policy for their electronics, "In original packaging". Your complaints would then need to move to EA.

"went to return unopened game the rep says I can't return it"
Did you have the receipt? Anyone could lift a game from Walmart and try to return it at a Gamestop. Receipts are proof of purchase.

"I bought a new xbox one. [doesn't work]"
Why is that in negative taste to Gamestop? You could easily get a defective system like that from any other store.

"I purchased Assassins Creed Syndicate on PC "
Most disk for PC games are now just downloads. Some disk's don't have the game on them. If you buy a PC game from a store, you get a one time redemption code. Once the code is used, it's gone. So you aren't even buying the disks, but the code. You should do some research on PC games first. Though, shame on them for not just selling you a Origins Card.

Dec

Posted by big D in TN

on 12/28/15 at 11:45AM

Really the only big problem I have with Gamestop aside from their extremely annoying, borderline stalking associates is that they charge you a fee when you trade in used items as a "reconditioning" yet when you buy consoles it's 50/50 chance whether they work or not. I mean geez, all the associates have to do is plug stuff in to check it out. I bought 3, yes three dead ps3 systems in a row, and also a dead xbox 360. I am holding my breath for the 3ds xl I ordered online. I'll almost bet it's going to be scratched, chipped and just nasty when I get it. As I am typing this, I am realizing I am the idiot here.

Dec

Posted by Thunderxfox

on 12/28/15 at 10:37AM

I can't stand it anymore. Its basically stealing atctgis point. If a publisher like EA sells a game that don't work, then you return it to Game$top, you basically are being robbed because you can't play it and they will only give you another useless copy! Boycott GameStop and hopefully they will go out of business!

Dec

Posted by Cinny

on 12/27/15 at 11:43AM

Purchased game for my son went to return unopened game the rep says I can't return it and he can't see it wtf that I needed to go to another gane stop and game has to be opened like what kind of policy is that... GameStop needs to hire right people with right answers

Dec

Posted by Ruined Christmas

on 12/26/15 at 9:43AM

Bought a refurbished Xbox 360 for my son for christmas and when we went to hook it all up and turn it on it had the broken red ring and won't work. My son was devastated! GameStop should be ashamed!!

Dec

Posted by Disappointed mom

on 12/25/15 at 7:36PM

I bought a new xbox one gears of war bundle for my son for Christmas. I go to hook it up tonight and turned it on it goes straight to a screen saying update it also says your console my restart during the update which it turns off during the update but does not turn back on.

Dec

Posted by PissedOffMom

on 12/25/15 at 10:55AM

GameStop should be ashamed of themselves! I purchased Assassins Creed Syndicate on PC for my son for Christmas. He opened the and placed it into his computer but it doesn't play the entire game. It stops mid game and shuts off. GameStop won't accept a return since its been opened! The game is defective! What a ripoff of $64! I'll never shop with this company again! You guys are scam artists

Dec

Posted by Jackson

on 12/25/15 at 9:56AM

I don't like the whole "unopened" stuff unless it's already damaged

Dec

Posted by Anonymous

on 12/25/15 at 9:45AM

If I use the code inside the game can I still return it?

Dec

Posted by shooter games

on 12/18/15 at 9:21PM

Horrible Gamestop took my money and never sent my console I called and asked for a refund and I was told there wasn't a order placed my jaw dropped I can't believe this company don't buy from Gamestop.com horrible they are thieves

Dec

Posted by Anonymous

on 12/12/15 at 12:37PM

I have a question. If I return a game i haven't played and is still in wrapping ,then will i get all my money back?

Dec

Posted by Brooke

on 12/11/15 at 7:34AM

How do I go about finding out who traded in a game on my account? Will Gamestop employees tell me at the store? What do I have to do? Someone help please!!!

Dec

Posted by Brooke

on 12/11/15 at 7:24AM

I think that my nephew traded one of my daughter's game in on my account. Will the gamestop employee be able to tell me???

Dec

Posted by Anonymous

on 12/8/15 at 6:33AM

I recently bought Halo 4 for my son and when we got home the most expected thing happened,THERE WASN'T A DISK. They refused to give me a refund.

Dec

Posted by Anonymous

on 12/1/15 at 6:40PM

I ordered a azurite blue 250gb ps3, and got the order conformation then four days later i get a email saying my order was cancelled, so i checked my card and i didnt get my money back, please help, what happened where is my money???

Nov

Posted by MZPheonix

on 11/28/15 at 8:49AM

If you don't figure something out your going to pay, you frauds, your going to see less people coming to game stop. Cuz I ain't never going to game stop unles they give me MY REFUND

Nov

Posted by MZPheonix

on 11/28/15 at 8:44AM

You guys are frau7ds, yesterday I bought Fifa 16 at the Meadows Mall. When I got home I noticed there were scratches on the disk. I called Gamestop to tell them about my issue. When I placed the disk in my Xbox and it said the disk was unreadable. The person I called from game stop said I can go to any Game stop to return the disk. THEY WOULDN'T GIVE ME MY MONEY BACK. The games was brand new.

Nov

Posted by Kevin

on 11/22/15 at 2:12AM

I pre-ordered WWE 2K16 On 10/24/2015 and on 10/27/2015 I picked it up and purchased it, but I have a problem with so far only one match that every time I finish the match and the replays are done the WWE Logo that spins for loading freezes and it never does anything, so I always have to restart the console and it is annoying me and frustrating.

Nov

Posted by mad about it

on 11/10/15 at 10:30AM

I live in newman so kibda far i bought a ps3 for my son n non of the plug part works now i got to drive allll the way back wow

Oct

Posted by Austin

on 10/11/15 at 1:10PM

I bought Chibi-Robo with the amiibo, opened it up, and I played it. Turns out that his game isn't made for me. I want to return it, but the amigo background is ripped, and the game has a 2% game file on it. I want to know if I can return it for another game.

Oct

Posted by mike2142

on 10/10/15 at 9:06AM

Hi my son purchased €50 microsoft points from your dublin shop liffey street on 17/09/15 on his way home he lost reciete called shop told them.they have refused to help him.they have acknowledged that trans took place and have given us absolutely no help to collect the pionts he paid for so all parents out there warning you will get no customer service from gamestop if you lose you reciete.my son feels like he's been cheated out of his hard earned money shame on you gamestop

Oct

Posted by Jeriel

on 10/5/15 at 5:28PM

I feel like I need a refund because a few days ago I bought a rnew mote and the trigger works it's just I have to double press it fast and hard to stop and also the box was ripped and the packaging was messed up

Sep

Posted by Anonymous

on 9/16/15 at 1:46PM

What if you got it as a present and dont have a reciept but havent opened the ge yey

Aug

Posted by Anonymous

on 8/7/15 at 7:46PM

I bought street fighter and didn't realize that GameStop was so unreliable i go home and open it and no game inside wtf!!!!!! Fk you GameStop

Jul

Posted by Yo_white

on 7/31/15 at 1:36AM

I'll just like to say if you have your receipt and the 10 days aren't up yet you get all your money back just have to show the receipt. If you forget the receipt and you used your reward card to earn points you can show them that and they can see the date you bought the item and give you full exchange back as long as the 10 days aren't up yet. So remember it's their job to go by the rules. They are not responsible if your forget your receipt or card. They are gonna give you a price for in store credit and cash, if you don't like the price you have the option to tell them no I'll just keep the game. Also I would like to say you don't even need to bring your reward card to the store just give them your number or name and I.d so they know it's you and to see if you just bought the game and 10 days haven't been up. I hope this helped. Have a good day (Don't blame gamestop or the people that work for gamestop for your mistakes) - I'm out

Jul

Posted by Anonymous

on 7/28/15 at 8:32PM

Bs i got a dlc for batman arkham knight with the purchase of the game and like 15 minutes later one of my friends said the dlc was stupid. I hadn't even left the mall yet so i went back to gamestop and i went up to the guy who sold it to me and he said i couldnt return it. And when i asked him he said so much bs about the dlc he said stuff thats not even in the game yet and all the dlc hasnt been announced yet. Screw you gamestop im downloading all my games from now on

Jun

Posted by Anonymous

on 6/16/15 at 8:00PM

Went there payed 49$ for Payday 2, come home turn it on and the multiplayer doesn't even work.... Refund? Nope! Exchange? Nope!

What a Rip Off, especially for a game so based around multiplayer

May

Posted by payed a lot of money for a game

on 5/12/15 at 10:32PM

Okay so I got the Sims 4 for the PC. I payed 64.85 for the stinking game and they game me the one that is glitching and when it glitches it freezes . If I don't at least get to trade it in or at least get a refund I will be upset . They should keep the policy from what they say when you buy it . " If you don't like it in anyway come back and you can trade it in for a different game or we can buy it off of you." more than likely they should keep that in mind with pc games . Knowing most of them have a code .

Apr

Posted by get over yourselves

on 4/21/15 at 12:49PM

Those of you complaining that you can't get full refunds on your new games. That is a typical policy in any store on new electronics. At least game stop is willing to give you a partial credit. If you aren't sure about a game, maybe you should rent it before buying it. And those of you with discs that freeze, you can easily go into game stop and have them give you another copy. Of you want to play it safe, buy used games. You get 7 days to play it and return it if you don't like it for a full refund (store credit I believe) or a cash refund if you're a pro member, which also saves you 10 percent on used games.

Apr

Posted by Emily

on 4/15/15 at 1:21PM

Paid $60 for a PC game because I couldn't get it on Steam, and NOWHERE do I see that I can't return it because of the activation code.. What is this? So even if the game is defected, you won't even take it? That is disgusting. Horrible store, I will be taking my business elsewhere.

Apr

Posted by Pissed

on 4/5/15 at 9:06AM

Suckssss!!!!! Paid $65 for the game new, the GameStop employee said I could return it if I didn't like it. Liar. Tried to return it and they said the value was $30. What? I bought it the day before new! GameStop suckssss! They would've earned even more of my business if they didn't rip me off so bad. Now I'll make it my personal mission to make sure that I can tell as many people as possible how much GameStop sucks.

Mar

Posted by Angry Customer

on 3/22/15 at 6:42PM

I bought a 60$ game from GameStop. I played it on my Xbox one and honestly did not like it... I went back to the store two hours later and they offered me 20$ for it... It was used for 20 minutes and I bought it two hours earlier. I had the receipt too

Jan

Posted by Power to the Players?

on 1/15/15 at 5:30PM

---- "If a new item doesn't meet your satisfaction, it can be returned in the original packaging (including any manuals, cables or accessories in working, sellable condition). GameStop reserves the right to refuse return on any opened or defective products. Defective products will be exchanged for a like item.
GameStop will not accept any returns on items that were purchased more than 30 days from receipt. Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused." ----

You know something is Fishy when their own return policy contradicts itself.

Jan

Posted by mad

on 1/9/15 at 9:01AM

The employees at gamestop say onething and the back of the redipt says something totally differnt. What's up with that crap. They shouldn't have a computerized policy printed on recipt then a total different policy when asked. Not cool at all

Dec

Posted by crossSanford

on 12/19/14 at 4:32PM

I apparently bought a preowned item online but after they refund my money cause it didnt came. 7days later item was delivered through my door what should i do?

Nov

Posted by Anonymous

on 11/23/14 at 2:53PM

Bought a New xbox one system from game stop in McArthur Wv had it a few days and it keep freezing up. Took it back guy was rude and said that you have glitzes in system and since it was opened you cant get a refund well how do you know if its going to work if you cant open it. So they open the new one and put the games from the returned one in the so called new console and cut the box so you cant return it. What if it was the game making it freeze?

Nov

Posted by Ripped Off Big Time

on 11/10/14 at 3:51PM

No Refunds from teh GameStop.Com

I am still on the phone trying to get a refund for a game that I can not download or install.
They said their Policy is NO REFUNDS........

The game needs other games installed first and they did not tell me this. After reviewing the web page several times I find in small print that a Base game or something is neede first.

What a Rip Off.........

I called and after an hour demanded the Supervisor and was told he was not available. But then came back and said some woman said it was O.K. to refund me.........

I am still on the phone trying to understand the Hindu Language and get a refund.

I bet I get charged something without my consent.

Was just told that my money will be refunded in 48 hours. Funny, it took a Micro Second to take it from me...

WHAT A RIP OFF GAME STOP IS.....
We will NEVER use them again!!!!!!!!!!!!!!!!!!!

Oct

Posted by Anonymous

on 10/16/14 at 4:39AM

I recently bought a new 3ds from game stop, but I'd like to return it. I barely used it (about 10 minutes)how to get refund?

Sep

Posted by k

on 9/17/14 at 4:53PM

If your game doesn't work, new or used, take it back to the store you bought it at and get another copy of the same game. You have 30 days to do this as long as you have your receipt.

Sep

Posted by Anonymous

on 9/16/14 at 5:16AM

Apparently a bunch of you has never heard of "copyright policy" hence why GameStop will not return opened new games. You know, the part you can't skip when you're watching a DVD?
1. How do they know that you didn't pirate/copy the crap out of that game
2. Would YOU buy a NEW opened game that someone else has already played? I know I wouldn't. That's why Gamestop pushes preowned games to people. You get the 7 day like it guarantee and as long as you have your receipt, you can get full cash back.
4. Try buying a BRAND NEW game at Walmart or Target, open it, and try to return it. I'll be shocked if you get your full money back since Its a major retail policy.
I always go to my Gamestop here in my hometown and they've done nothing but the best.

Sep

Posted by Anonymous

on 9/5/14 at 12:20AM

This is the dumbest return policy ever. Game Stop is a ripoff. I bought the new madden 15 and when I came home to play it, it kept freezing. It says I cant return any open products? How was I supposed to know it would freeze? Thanks for taking my $65 so ridiculous.

Jul

Posted by Anonymous

on 7/4/14 at 5:08PM

My boyfriend just bought a used game from GameStop today, and when we came home to play it the game was glitched. PLEASE make sure your freaking games work before you take our money.

Oct

Posted by [email protected]

on 10/28/13 at 7:35PM

I recently made a purchase at Gamestop downloadf the game was. Saits row the thirdI paid $19.99. for the game to be download it to my computer and they tookmy credit card and build me $19.99 and did not download but games my credit card my email address is Shaquille collie can draw at yahoo.com again my email address is. [email protected] my credit card I attempt to make this purchas October 7, 2013the money was taken out or off of my credit cards but I did not receive a download I have an email but no download I am temp to make the purchase from GamestopI

Jun

Posted by Anonymous

on 6/4/13 at 1:12PM

I bought a kindle on may 25, returned it on may 26, got $30 less than I paid for it...and it is june 4 and I still haven't had my account credited...what a ripoff. a $30 charge for 27 hours is ridiculous!!!!!

May

Posted by nnnnurface

on 5/16/13 at 3:32PM

Arrrrrrrrrrrrrre!
you out of youre mind how do i know it doesnt work or is defective unless i open it

Nov

Posted by rockinwithrammstein

on 11/15/12 at 1:24AM

Someone accessed my power up rewards account and for the second time in less than 6 months, whoever it is drained my points. I have been saving all year and *poof* they're all gone. 35000 points all spent on PS3 cards. When I contacted them, they were unwilling to help me and basically told me, "Oh, well." And that because they were electronic they can't refund me. Power to the players indeed...seems more like they're giving the power to the hackers and thieves. Way to run a ...

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Oct

Posted by Red Hood With Axe

on 10/25/12 at 5:38PM

... that someone has managed to access my power up reward account and use my points to purchase a $3 PSN card. I sent out an email to them, and even attached a screenshot showing what happened. In return I received a response with no empathy to their customer, and went ... this because customers should be aware of Gamestop, horrible customer care, and should spend their money somewhere else. Please see ...:01:03 PM Subject: card activity- points were not used by me hello, i was updating my account information to be automatically be entered for your current drawing, and i ...

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Aug

Posted by Anonymous

on 8/6/12 at 10:43PM

A while back I went to Gamestop to preorder the Kingdom Hearts 3D Dream Drop Distance: Mark of Mastery Edition. I... the MoM edition because I wanted all the extras (art, extra AR cards, 3DS cover, ect). I was assured that everyone who preorders gets the extras. ... me blankly and the other just shrugged and said it was sold out. I returned the game and went home to try to get a replacement. Everyone is sold out and the game is going for three times its... the regular retail edition at Target because they were offering a gift card with purchase. If you’re doing such a lousy job that I’d...

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Jul

Posted by Mikey Charm

on 7/17/12 at 12:14PM

... order had been cancelled right away. Two days later, another charge was made to my debit card, and this time the GAMESTOP fraud department contacted me regarding the charge.... would take care of both incidents and that the two $50 charges would "fall off" from processing on my bank account. Low and behold, the second charge went through. Now I had to file a claim with my bank to get the money refunded. How stupid must you be to not be able to stop the 2nd fraudulent ...

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Mar

Posted by TJ

on 3/2/12 at 10:32PM

... to include my dealings with the store, and the online store(gamestop.com) Recently, my local ... got some in the back" she returns to give them the same info I had... garbage, or a piece is $h!t. It's ridiculous. Now, for the online store, the last few times I've ordered... ordering on 2/29/12 I have been charged a total of 4 times for RE:R.......$100++ dollars..., because we charge X-amount to make sure the card and account are valid, and... everything will go back to normal" The charge for the 3DS and RE game was 236...;completely normal"! So I say F-gamestop, their customer service has gone...

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Feb

Posted by Anonymous

on 2/6/12 at 8:08PM

I remember I bought a couple games from gamestop being glad they all worked except for 1 game that had ... scratches all over it i go back to the gamestop and demand I get a refund showing receipt and all of... there ever again but truth is I do at better gamestops though and not sh*tty ones ... I even got a man to give me full refund on a game after I had it for like 3 weeks he ...

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Feb

Posted by Robert

on 2/5/12 at 12:03PM

... to have to complain about their return policy, its just down right stupid, I bought the Battlefield 3 game 4 days ago and honestly I didn't much care for it, I decided to try and return it for a refund but they won't take back any New ...

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Jan

Posted by silverdevil

on 1/14/12 at 7:27PM

I went into your store in Lake City, Floria , by Applebees. The service I recieved was lackluster. I went... of warcraft mouse that was on sale when I took the box to the counter to pay for the mouse, I was told by your employees that one of them ...he went into the back to bring it to the counter. The first employee returned after several minutes and stated rudely that ... the second employee to help him find it in the back of the store. The mouse could not be found by second employee. ...

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Dec

Posted by Zarry

on 12/30/11 at 8:27PM

I purchase a brand new game and took it home where it proceeded to glitch, I then returned it and got another one. This one had the same problem so I checked it in ...I had to contact the manufacturer for help. Isn't that your job....I haven't had this new game for 5 days and I was told that I'm not going to get my money back or a working replacement. I don't think so.

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Oct

Posted by Anonymous

on 10/15/11 at 2:13PM

i think the return policy is completley BS! If I buy a new game and I'm not happy ...my money back. I spent da money on the warrenty that covers damage on the game but if if the ...i should be able to get a refund. not a credit for less den half of what i paid, for the store to sell it ...

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