Posted by maxine sullivan
I ordered server different colors and when the shoes arrivered I got 2 pr red 2 pr of pink I onle have 2 feet false ad. now tell what to do with these shoes
Famous Footwear Returns and Refunds
Please find details regarding the return and refund policies for Famous Footwear below. We encourage you to leave a comment regarding your experience requesting a return or refund from Famous Footwear so others can benefit from what you learned.Famous Footwear Return Policy
Unworn merchandise may be returned within 30 days of purchase by either mailing the merchandise with the original sales receipt or in-store with the original sales receipt. Defective and/or damaged merchandise must be unworn for a return. Exchanges for the full purchase price are only available in-store.
In-Store Return Policy
- Bring the credit card used for the merchandise.
- Bring the merchandise to be returned in its’ original packaging.
- Bring one of the following: the original receipt, the confirmation email, or the original packing receipt.
- Bring a valid picture ID - U.S. state driver’s license, state ID, laser visa, or military ID; Canadian provincial driver’s license or provincial ID; passport; Mexican voter registration card or driver’s license; or Japanese driver’s license.
- Send the merchandise in its’ original brand packaging.
- Place merchandise, the original packing slip, and a completed copy of the return form (HERE) in the shipping box.
- Ship package to: (INSERT SHIPPING ADDRESS)
- It’s recommended to use an insured parcel or otherwise traceable shipping method.
See what others are saying about Famous Footwear returns, refunds and exchanges
10
Aug
13
Jun
Posted by Weebits
Like a lot of folks I purchased a pair of sketchers, wide, to use when riding my bike. They were literally worn from my car to my car's bike rack. The soles have gotten dirty (I'm not aware of any roads that aren't) from the half dozen times i needed to adjust my shoes after getting off and back onto the bike. After the first 5 miles I endured but had to change shoes after the second 5. So, what am I to do with a pair of shoes that seemed to fit nicely in the store only to kill my feet after wearing them for a short time bike riding - not even walking!
This experience has soured me on Famous Footwear and will not longer patronize their stores, nor recommend them to anyone.
28
Apr
24
Mar
Posted by Anonymous
Purchased a pair of shoes for my son. Tried them on in store thought they fit good. Wore them for 4 days had to bring another pair of shoes to work, couldn't wear them all day. Tried to return to store four days later. Told me if Timberland would take the shoes back I could return them but they will only give me 50% back. Paid $112 and change. Losing half my money after 4 days...... I find that to be a poor return policy, will never shop or recommend Family Footwear again.
28
Jan
Posted by Northern
I got Vans for Xmas and they were the wrong size. Because it was a gift and no receipt they will not exchange them!! The location is on Northern in Glendale Az, the black guy in charge was very rude!! I buy all my and my kids shoes here and have spent ALOT of money here! I will NEVER shop at Famous Footwear again!! I will also blast this on social media and tell everyone I know to never shop there!! Horrible customer service!!!
09
May
Posted by MEB
Famous Footwear's customer service leaves a lot to be desired. My debit card was compromised, so naturally, I had it deactivated by my bank. I emailed FF and was told there's not an alternative way to receive my refund, MY money!
I have to go to my bank and straighten out this mess, even though it was caused by them.
This is an arrogant way to treat customers.
Obviously, I will not shop with them again. I will do my part to make sure their poor business practices are well known.
08
Mar
Posted by baby5love10
so in the mist of all of this.. I recently had an experience with a new pair of shoes that left only one of my heels blistered just after wearing a few hours, and after reading the return policy and contacting the store manager from where I purchased within the past week, she suggested I call the customer care number 1-888-869-1053 bc there is nothing she can do on her end unless the shoes showed actual damage. well I just got off the phone with a C.C rep and after making note of my complaint and request for exchange, I will have mail the shoes to their warehouse in st. louis where they will then inspect shoes and go from there if I receive refund/exchange it will be in the form of a gift card via email. this is literally fresh I just bought 2/28/18, wore them 3/5/18, just called today 3/8/18 so iam still currently healing my blistered heel,(and for some reason this only happened on one foot/ my left!). I get the whole return policy, but come on they need to find an easier way for their customers when things like this happen.. I spent a whole lot of money that day for my whole family, if these things continue or they do not approve my request I will consider another place to spend my money..
18
Jun
Posted by Debbie
I went to Famous Footwear in Front Royal and was told I couldn't return my defective Asics tennis shoe. But I could return them if they could be resold. They is a defect in the sole. There should be some kind of return policy for defective shoes. They should go back to vendor whom Famous Footwear purchased them from. I should not have to do this. I will never shop in your store again.
These shoes were purchase on May 20, 2017. Haven't been able to wear them since 6/8/17. I would like to return them and get my money back. I wear asics all the time. Never had this problem before. They were $69.99 plus tax.
16
Feb
Posted by Ripper
So How are you supposed to know if you are satisfied or unsatisfied with your purchase/purchases if you can not wear them/try them at its fullest? You try them at the store to see if it fits and how comfortable you are but thats only at the 35% of what you do with the shoes in order to see it was a good purchase and we are satisfied let us try it a week or so a 100% of the time that we are wearing them