Express Returns and Refunds

Express accepts returns and exchanges on items that were purchased in stores located within the United States and online. Returns and exchanges purchased in Canadian stores are not accepted.

If you have a valid receipt, returns and exchanges will be accepted for up to 90 days from the date of purchase. Refunds will be made for an amount that equals the original price paid. Refunds will be given through the same method of payment used at time of purchase. Returns that are accompanied with a gift receipt will only be made through the form of a merchandise credit.

Without a valid and original receipt, Express can search our database for the original purchase by using the credit card used in the transaction or your phone number. No returns can be processed if the information is not found.

If the original purchase cannot be located in the database, you can exchange the merchandise for an item of equal or greater value. The item being exchanged will be assigned the current sale price when determining its value. If you make an exchange for an item of greater value, you will have to pay the difference. No merchandise credits will be issued.

Customers may return clothing within 90 days of purchase. Returns and exchanges may be made online or at an Express store location. Shipping and handling fees will not be included in a refund. Customers who purchase special occasion dresses from Express should keep the tag in tact before returning the dress.

Express provides customers with a prepaid label that they may use for returns. The prepaid label may be attached to the front of the invoice. For those who choose to use the prepaid label, a $6.99 fee will be deducted from the total refund that a customer is awarded.

Express provides refunds in the form of the original payment that was made. Customers should be aware that international orders are not eligible for free returns. Those who are placing international returns should call 1-888-397-1980 to arrange for a return. Individuals may also email [email protected] to arrange for a return to be made.

Those who receive Express clothing and accessories as a gift may also make returns. Express will issue a gift card to those who return their Express clothing and accessory gifts. Customers may also bring their gifts to an Express location and receive merchandise credit for their returns.