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Expedia Returns and Refunds

Expedia Return Policy

Unexpected emergencies that force you to cancel or change reservations for your trip can happen anytime. Without travel insurance, you can be out hundreds or even thousands of dollars. Fortunately, Expedia has you covered with our Package Protection Plan. Starting at just $39 per person, you will be covered for a one-time change of plans for a variety of situations. Some restrictions apply, however, so travelers should carefully read plan terms.From the time you book until you return home, Expedia will cover and pay for additional charges resulting from cancellation along with reimbursement for lost luggage, medical expenses and much more.

Expedia provides this protection through BerkelyCare Insurance. To obtain your coverage, simply select your plan and pay for it at the same time while booking your vacation. Claims for cancelled tours and hotels will be paid to the individual who booked the reservation. Airfare will be credited towards future travel.

To file a claim, participating travelers must contact Expedia and BerkelyCare as soon as possible to avoid losses and non-covered expenses due to delay in reporting. BerkleyCare will forward all physician forms and other documents necessary to report illness or losses covered under the travel insurance plan.

See what others are saying about Expedia returns, refunds and exchanges

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booked a room at the motel 6 in Slidell La via expedia I have contacted hotel and expedia several times about a refund or crediting the rate charged to my mastercard I did not cancel room due to unexpected visit to the ER at the Slidell memorial hospital which I am still not discharged from.. lost my confirm # and had no way of calling during admission to ER check in was 3-30-14 c/o 4-1 I am moving to slidell and like to use expedia and this motel is convenience for guests I think you could credit my card or motel six the amount for charges not rendered do to a unforeseen emergency

joel 4/11/14 6:19PM


I booked a trip to Cancun back in december 2013 for the family. I purchased The insurance for the trip as well. We had to cancel the trip and so I called Expedia to get my refund for hotel and airfare. To date I have not received my refund for $1,900 dollars. I have checked my account multiple times for the refund and to date no refund. They continue to lie to me and tell me that they issued my refund. I also asked to speak to someone in there accounts payable or anyone else! I explained to multiple supervisors and multiple times and they continue to do nothing.There reply is that there is nothing they can do. DO NOT USE EXPEDIA! You are taking a big chance.

zman 1/30/14 6:27PM


I Send Two Mail-s To Expedia And Call Three Times And Lost Hours And Hours Waiting A Phone,and Talked With Few Persons.my Problem Was I Booked 4 Rooms And Suprise Was When I Recived Invoice On My Credit Card.they Charge Me 2x4 Rooms.last Person /name Violet/ Promise Me To Check My Ittinery And Send Me Mail.but I Still Wait.i Am Very Suprised With This Unprofessionalism.now I Am Thinking To Change The Travel Agent After Many,many Trips With Expedia.s.zaknic

lana parfumerija 1/25/14 5:21AM


I am currently trying to get an airfare refund for a missed flight that was caused by the airplane having a flat tire. I've been making calls for three days and have not got past the first level of responders. The airline states they are not responsible for the refund because I booked through expedia. Expedia states the airline will have to provide the refund and will contact me through my email. I have not received said email. I am currently on hold with expedia

ejayjones 12/6/13 11:38AM


EXPEDIA Hotels and Flights Application is also Garbage and rip off.Not user friendly the layout is clumsy crap, the selection input interface forced me to choose wrong date after I placed correct one. This will ultimately cause you to book wrong and together with Hotel refund policies will rob you. Had to file chargeback because of this lousy app check the reviews of Expedia.They own Hotels.Com ! Explains why they can do this crap.

gamrezus 9/7/13 11:30AM


I had to change my return flight last spring, and come home early. Expedia refused to refund the return portion of my ticket, saying at the time, it would be available to me the next time I book through Expedia.

I have not travelled since last spring, and do not foresee doing so. Can't get a customer service person on the phone; the website refers you to some answer system that asks for $15 on your credit card to continue. What kind of service is this?

Jeni Upchurch
Former expedia customer

Jeni Upchurch 3/14/13 10:39AM


... But in actuality it cost me $120 more. Somehow EXPEDIA didn't give me the discount and I was charged like I booked each separate. I called a few ...hours." There is nothing I can do for you. They were willing to refund my flight money, but then upon asking more question to use the "credit voucher" they would charge me $150 per ticket I would purchase. Unfair ... Read complete comment

learedmylesson 11/26/12 10:59PM


... to cancel but couldn't make any headway with any representative of Expedia, mostly because the contacts put me on hold and disappeared.... we were certainly billed for it) and that any reservation was cancellable with no charges if cancelled within 48 hours of arrival. The ... airport to Ixtapa while the more expensive flights booked through Expedia involved two stopovers. We still haven't received refunds because our credit card company was told we never cancelled anything (believe me, we tried).... a couple of lousy airline vouchers with airlines we would never have chosen --indeed, Expedia sucks. Read complete comment

Anonymous 11/24/12 9:20PM


... for them, but awful for you especially when they have charged you an additional $3,765 on your credit card! I managed to get the issue resolved not via Expedia, but via my...directly. My advice to anyone trying to get money back from Expedia is to create a dispute item with your bank. ... card and was shocked to see I had also been charged for the Virgin flight. I phoned up to be told the ... weeks later. I eventually received a call from Virgin. As soon as I explained what had happened they offered to refund the money immediately. Bliss to understand that some companies ... Read complete comment

Tania 11/20/12 3:02AM


...6383. I immediately canceled the flight but was advised Expedia could not refund the fee and that I needed to address this with my credit card company. My credit card company informed me I would need to wait until the charge appeared on my statement and then file a transaction challenge. In the meantime, the Expedia charge of $6383 remained as "pending" on my account and placed me over the credit limit. My card was consequently... Read complete comment

Lorenzo 11/15/12 10:28AM


... smelled strongly of mold and mildew. The legs of the furniture were quite obviously water damaged and moldy. When I took my shoes off the floor was soaking wet! The ...! The floors and walls were stained and filthy throughout the hotel. We were charged a daily resort fee when we arrived which I promptly demanded be returned after we'd been shuffled around to three rooms. There was nothing resort ... the hotel's rate were cheaper than the rates that I paid through Expedia. When I called Expedia to check on being refunded for the over charge the Expedia rep told me there was nothing that they could ... Read complete comment

jenlepag 11/12/12 6:39AM


Expedia are crooks, plain and simple. In attempting to request a refund for a flight that was cancelled due to inclement weather, I was told to call ... up on/disconnected three times (not embellishing). Apparently even persistence doesn’t work when attempting to get a refund. I will not be using Expedia again to book travel. Read complete comment

Anonymous 11/8/12 3:49AM


I booked a flight from Belgrade to London via Budapest with Expedia on Malev Airlines in Jan 2012, to fly in Sept 2012. I checked info in Aug &...& was told that Malev went bust 6 months before. I eventually spoke to customer services (Expedia) & the lady I spoke to actually told me to hurry or I would miss my flight ... flight. I booked a flight to London via Rome, I was told that because it was short notice I had to pay cash 330euros. When I got back I emailed Expedia, it took over 5 weeks to get a reply. They refused to refund any money, & would offer no compensation at all.... Read complete comment

KPShef96 11/6/12 11:07AM


...of being apologetic about the whole affair and issuing a refund the legal team for Expedia demanded that I sign a “Motion to Dismiss ... Prejudice,” which means that if I don’t get my money I would have no legal recourse to get ...has been settled BEFORE they’d send me my money. I took them to small claims/conciliation court and ... a copy of the suit to the server and use a money order to pay the server--so you have the cost of the server, the money order fee and postage. When you are in conciliation or small ...'ll find the work and expense of getting your money back to be just too much--and then they... Read complete comment

djconklin 11/5/12 11:17AM


... evidence confirming that they had booked the reservation three weeks earlier (when my credit card was charged in FULL for the room) existed. WHAT A SCAM!!! Clearly the business practice of Expedia is to accept your payment in full but not to book the room with the hotel until a few days prior. Now there are no other rooms available and I am out the cost of the flights as well. They did refund the monies but to what avail? The entire weekend has been ruined. I would NEVER recommend booking through Expedia if you need... Read complete comment

Frustrated Traveller 11/1/12 8:39PM


...under construction and we awoke to loud sounds at 8 AM for 3 days. Additionally the room smelled like stale smoke and... I called Expedia to explain and ask for my "delux king" room fee to be refunded (a whopping $36 out of a total $750 ... I asked to speak to a supervisor and went through the process again only to be placed on hold for another extended period of time. Expedia eventually offered... took pity on me and refunded my $36. Upon returning home, Expedia sent me an email... and then when I was asked what my thoughts on the experience were, Expedia didn't publish my review. I feel I ... Read complete comment

Melisaa1 10/26/12 8:27PM

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