Dollar General Returns and Refunds
Dollar General Return Policy
At Dollar General, your satisfaction is important. If you need to return an item, your refund will be processed according to the following policy. If the item was a gift, a store credit will be issued to the original purchaser.
Items purchased at a retail store may only be returned to a retail store within 30 days of the original purchase date. The item must be returned with the receipt and in its original packaging, if possible, with all paperwork and accessories.
Items purchased online may only be returned to the Dollar General online distribution center printed on the packing slip within 30 days of the original purchase date. You may use one of three return carrier options: Federal Express, United Postal Service or the United States Post Office via Insured Parcel Post. The return parcel must include:
- the bottom portion of the packing slip or the order number, billing name, and address;
- the item, in its original packaging, if possible; and
- all paperwork and accessories received with the item.
You may receive credit of the purchase price to the same method of payment. Shipping charges are non-refundable, unless the item is being returned due to a manufacturing defect or a shipping error. If your item arrived with damages incurred during shipping, you may call the Customer Support Center at 877-463-1553 for further instructions.
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