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Dell Returns and Refunds

Dell Return Policy

Many products purchased from Dell via Internet, telephone or at a Dell Direct store are eligible for refunds or exchanges. However, consumers may be liable for a 15 percent restocking fee as well as any sales taxes that may apply unless the reason for the reason is a direct result of an error on Dell's part.

The most important thing that consumers need to know about returning merchandise to Dell is that it is essential to contact a customer service representative before attempting to make the return or exchange the item. The representative will issue a Credit Return Authorization number; without this number, Dell will not accept merchandise for return.

Dell customers have 21 days to return or exchange most merchandise. Third party items, however, are subject to the return conditions of the specific companies that partner with Dell to sell them. Some non-Dell items may not be returned or exchanged at all.

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I have bought the 3rd laptop and have reported for almost 3 years the same complaints! All is suppose to be documented! I want my money back! It has been a nightmare for someone like myself that had gone beyond the call of duty for Dell loyalty! I. Maria G. Triana PS all had to do with the tech support, anytime they got a hold of my laptop they either ruined the hard drive, deleted files...including all my virus protection, had me use my visa card to pay for various services, were rude at times on the phone, I would even call 2 and 3 time in one day and I would get 3 and 3 different answers. They blamed windows 8, a hard drive in a new ..well all 3 laptops, the soft wear, and for only a small fee (my Visa yet again) let me send you yet another box Mrs. Triana, or you are literally on the phone weekly with them for hours! Since I am a chef by profession and deal with knives not laptops they assume I am an idiot and all so very politely have a different answer and story to tell as why my 3rd Dell laptop in 3 years I have bought and suffering with. I bought the 3rd out of loyalty and stupidity! Plus the fact it was all I was able to afford, But I don't even dare to do un lie banking, never mind when they said dor a fee of $280 or 1 time of $98 we can fix this issue! Sound familiar!! they deleted my virus protection 2x's when THEY were working on it and that's

Maria 7/13/14 3:07AM

my father send a dell leptop from soudi arab for me two month ago but from yestarday my leptop saw display how can i solve this problem ?

dell leptop 17' 6/5/13 2:44AM

... After repeated repairs and constant failures, they still will not replace or refund for this piece of junk!!! I especially love how they do ... of our worldwide corporate offices. Having extensively reviewed your account we are aware of the technical issues faced with your Dell computer. We are sorry to learn of the adverse effect of these ...we offer to assist you diagnose the technical issue and will replace parts if there are any hardware failures. I will...please reply to me or call me on Phone Sajith Narayanan Dell | Executive Customer Support Team Please consider the environment ... Read complete comment

Frank 10/13/12 7:27AM

.... Very disappointed. Purchased a Plasma TV that was promptly shipped in very poor packaging via UPS ground and, needless to say, arrived with extensive damage. Nice Indian rep "Oh that ...problem actually but anyhow, now comes the long process of returning and waiting 30days for my money. Fortunately the damage on this one was ...customer service to fall back on. I'll take my money elsewhere when they finally refund me. Read complete comment

MovinOn 10/11/12 4:59PM

... the print head not functioning properly. I've already replaced it once and now I need to replace it again. The part is unavailable and the support staff does not know when it will become available. ... You can only order printer supplies through DELL. I have three unopened ink cartridges that printer is not repairable. DELL refuses to let me return the cartridges for my money back. Read complete comment

I M Beyond Irked 10/5/12 8:49AM

... Did not know what the problem was. Addressed the issue to DELL. I am in US but was talking to a support who... go for a new system since I am still on warranty. They convinced me that this would be done and... After quite few conversations, they agreed to replace me with a system. I was apprehensive about that and said what... saying that when they exchange the products,they give a better quality than the one which is being replaced....coming up with that then I would want my money back. They agreed to that. After much ...frustrated and called them. I wanted a full refund. They say it is not possible. They ... Read complete comment

Anonymous 10/3/12 10:23AM

.../11 they sent a replacement by ups.This time to be safe we purchased a three year warranty which dell says does`nt ... mother a real computer from hp.I will never buy another dell in fact they can not even give me one.What i want is a refund on the dell computer that i purchased, thats what a responsable company does when they... or they replace it , but dell allready replaced it and it was a dud also, so i want a refund ,my dell case no. is 864040019 if anyone at dell... war by writing reviews on how bad i was treated and telling anyone who will listen not to waste thier money on dell, buy hp instead. Read complete comment

Anonymous 9/21/12 8:12AM

... no one else had reported that. I checked Dell's own web sites and found at... given the statement from AMD, Dell (4 different people at Dell) told me they will NOT replace the... asked for the tenth time to just return the PC and get my money back. I have spent... even if it has a design problem. That is their policy. Applied to the extreme as it has been in my case... one that I use for business (no games, no added cards or devices, just stock as it came from Dell). But, by far the... traces, vendor requirements, and listening to the user's account of the problem? Finally,THIS IS STAGGERING: and you may... Read complete comment

Dougm12mo 9/14/12 7:08AM

... Electronics and was told, for better support, warranty, newer products, at the same price, to order directly from Dell, which I did. I ... not..I ordered, and 2 days later I received my computer. Salesman had lied to me so I returned it immediately and ordered another, which took 3 weeks to build and ship, which I paid for, while they held the money on the 1st one. I had it ... would be better served at the bottom of my pool, before Dell agreed to exchange. Customer service and support SUCK!!! Read complete comment

NoMoreDellCustomer 8/27/12 7:16PM

Ordered a replacement battery over a month ago. Said 7 day delivery. First battery was not the correct model. Returned for credit. Placed another order for the correct model. again 7 day delivery. after a ... for corporate quality assurance. It appears everything is contracted overseas. Dell used to be great, many years ago.....Now I will ... Read complete comment

saltydog 8/27/12 9:07AM

... son for his graduation for him to purchase a computer. Dell currently has a promotion for free $50 ... 2 and should have received 3! I called dell to resolve this issue and after 45 ... 5 times I was told I needed to speak to the gift card department who by this time was closed! This is the worst customer ... I provided. I will be asking fell to refund my $1000 in gift cards due to this experience! This is why I... Read complete comment

Carlen77 8/16/12 5:38PM

Never never buy a third party software product from Dell!! I trusted Dell. They talked me into buying System Mechanics... I never even got a warning that it wasn't working! I called Dell. I had purchased their Software contract so they were... they sold me McAfee. They refused to give me a refund on the Iolo product because it was past 30 days from purchase. So, even though it was a 3 year service that broke... number for Dell to call them to ok the refund. Dell's solution station would not even cosider this and said they would never give me a refund or even a credit towards my next purchase. So, I... Read complete comment

Upset in AZ 8/1/12 9:41AM

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