Columbia did not include all the details about $6 return fee on the check out page. I thought I could return it to the local Columbia store if size doesn't fit, but PayPal/Apple Pay purchase require you to mail it back and cost $6. These days most people use Apple Pay. It should be included in the return link on the check out page. It's deceiving. Disappointed in this big brand company.
All I can say is they are horrible.
I have written "CUSTOMER SERVICE SUCKS !" on all my Columbia product with a black magic marker so everyone can see it when I am out hiking and dozens gather around every time I go hike asking why. I gladly tell them my story and they all thank me. I steer them to North Face.
First and last time buying from Columbia online. Bought a pair of running shoes in size 10.5 (which has fit me universally with every other shoe purchase of my life) and arrived HUGE! Had to check the tongue to make sure it was actually a "10.5". Claims to be but literally leaves a good 3 inches in the toes. Now I'm getting charged for shipping to return them. They won't even do a proper "exchange" I have to place a new order and then hope they accept my return when they get it. Not great customer service if you ask me.
I received a coat in the wrong size or style for me at Christmas. I already have three other Columbia jackets and didn't need this one. I just wanted a refund for whatever the jacket cost. I was refused money back, that the gift giver would get the refund on her card only and I could only get a gift card. I don't plan to buy any Columbia merchandise anytime soon. The gift giver already paid. To not give me a refund is out of wack with return standards I have ever dealt with and one way Columbia is able to hold onto profits. Now I have a useless gift card and to cash it in with Payal Cash out is going to take almost one third of the value.
On October 20, I received a rain jacket for $110 to give as Christmas gift. It was too small, and EXTREMELY NOISY fabric. Gosh, Christmas this year was on the 25th, and Columbia will not return it. So much for "a great American company doing what Jesus would do. Bah Humbug!
I ordered an medium Softshell Hoodie end of October (as Christmas gift),to insure it was available. It does NOT fit far too small. Now being refused a refund or exchange! If you buy from this company BEWARE of time limit, THIS IS NOT obviously visible on their web-sight.
Will not be recommending company to ANYONE.
Bought a pair of winter boots online this past week. When I received them each boot was found to be defective. So I call them and tell them I want to exchange them for a new pair. Columbia tells me they are nice enough to print me a free ground label to send back and that I could either wait for them to receive it back and they would re credit my account or I could by a new pair and they would reimburse me after they receive the pair I send back. This is a great policy.........if it were in the 1980's. Time to update your return policy, Columbia, and be more streamline instead of well, the 1980's.
Be very careful buying online. Their sizes are way-off and they do not fit. Even M is like LARGE size. When I am trying to return, they are charging $6. WOOWWWWW... Nice rip off!! I cannot return to store unlike KOHLS or AMAZON or anyother store. I have to do only via UPS for $6 FLAT FEE. I am never shopping online with Columbia. Good luck !! See you soon in the list of STORE closing (online and stores)....
After reading all the comments, I will not try to return the shirt that I ordered which is too big, especially on an unsecure website. I will not order again online from Columbia - poor customer service! This is sad, I will spread the word to others. Another thing, who can read the verification letters? Best guess is GROY!
The Two Jackets I Ordered Were Far To Large For Both My Husband And Me. Very Disappointed But Don't Have Enough Time To Reorder In Smaller Sizes As We Leave For Europe In A Week. When I Tried To Download Your Your Returns And Refunds Page My Computers Security System Would Not Allow It. Guess I'll Try The Us Postal Service And Hope It Works. For Your Information, We Are Loyal Ll Bean Fans And We Consistently Order Medium Sized Colthing For Me And Large For My Husband, Perhaps An Adjustment To Your Sizing Might Be In Order.
I ordered the Estrella Basin Jacket in an XS. The body of the jacket fit beautifully; nicely tapered; however the sleeves were so very long that I had to return the jacket. My arms are longer than average I would say and the sleeves completely covered my fingertips. I was disappointed since it is a very nice jacket.
sorry I didn't read the return policy before placing an order. I ordered a shirt in a small and it was WAY too big. I will never use Columbia on line again. Most stores who charge their prices don't even charge shipping if you order a certain amount. For their prices, they should give you free shipping and free returns. the item wasn't even packaged well. It was a shirt folded in a plastic bag, so it was very wrinkled.
Well, here I am again. Placed the order with overnight shipping; unfortunately, A Thursday overnight shipping means sometime on Tuesday. That's the day I'm leaving. How does the above translate to OVERNIGHT shipping. All I know is that this has been a major disappointment (as I've said). I paid overnight shipping on the first order and then if I return I'll be paying to and fro for shipment. NEVER AGAIN! Find a store to deal with. Or another company.
Well here I go: I'm ordering the same thing over in a different size. At a loss to me, they need to make exceptions....or hey, just do what companies who care about repeat business do. I will never shop at overstock or wayfair. I really thought there were stores around that would accept Columbia returns. ANYWAY, good luck to you newbies, be careful!
I'm very disappointed with this return policy. I purchased 3 items that weighed approx. 1/4 of a pound. I paid $173.00 (with one day shipping). I need to return all three items and after doing this they say I will receive a refund of $137.00. So $30.00 in return fee! I could send them back for less but we must follow the policy. Unfortunately, I'm just exchanging all for a different size(one size down). I will not order from Columbia again after this experience.
I bought a hoodie that was on sale for $44.00; then a few days later I saw the exact, same item on sale for $35.00. I called to see if they'd adjust the price and was quickly and curtly told they don't adjust prices. I was going to purchase the item again, at the lower price, but when I saw they would charge me $6.00 for return shipping, it wasn't worth it. Lesson learned but I won't get burned by Columbia a second time. Very unhappy.
I bought this for my daughterr for Christmas. Beautiful coat but not quite her style. If the coat was my size I would have considered keeping it!
Guess I Should Have Read Reviews Prior To Ordering. Sounds Like Everything Columbia Makes Runs Too Small. I'm Stuck With A Pair Of Hiking Shoes I Looked At Forever. Finally Broke Down And Ordered Them. I Have Bought Shoes From All Other Companies And Always Fit Size 9 M Always.
But, Columbia Makes Them Smaller. No More Columbia Products.
KNOW THE RETURN POLICY BEFORE BUYING!!! I am extremely surprised at the return policy of Columbia! Now that I know that I have to pay to return an item that was clearly not as described online, I will not be ordering from them again. Don't try to be an "exclusive" store, if you don't plan to treat your customers well! Even Wal-Mart gives better customer service, and their things are reasonably priced!
I ordered your full legnth lightweight coat with down. I really liked it but I failed to notice the sides. It had some type of elastic sides which is why I'm returning it. I wanted a coat that would keep my whole body warm including the sides. I don't feel this particular coat would do that. So, I'm sending it back. Other than the sides I liked the coat. Thanks.BFQ
This is without question the most convoluted return process I have encountered. I have purchased items from Patagonia, Lands End, L.L. Bean and others, and have never been required to contact the company for a return address. What about including a return label with the purchased items simply for the convenience of the customer? Now that's a novel thought!
The first customer service representative I was connected with said, "Hello," I then responded in kind and she then hung the phone up. Professionalism and courtesy at the Columbia Sportswear return department is obviously is not a pre-requisite for employment.
This will be my very last purchase from Columbia Sportswear!
I am returning a Mighty Lite Hooded Jacket that I had purchased as I gift. I have since learned the gift recipient had bought herself a similar jacket, and will have no need for this one. My concern is that other than the label that I will put on the outside of the package, I could find no other informational order inside the package. I hope that this will not cause a problem.
Never ordering from Columbia again. I do not understand why I have to pay for a return. That is completely ridiculous. Or I have the option of driving to the nearest Columbia store.... which is 2.5 hours away.... this is a flipping joke. Also, you cannot do a simple exchange. Wish I knew all of this before I ordered them. Thanks Columbia for nothing!!!
Will NEVER buy from Columbia again!! Like others, I found they are totally unreasonable when it comes to returns. Purchased 2 coats, 1 online and 1 in an outlet store as Christmas gifts for people living in another state. Neither fit properly and had to be returned by them. Credit card used on both and both payments had cleared. They will not give money back and want credit card to refund, which they obviously don't have since it was a gift. They only want to give them store credit and there is nothing there they want. I have never heard of such a policy. If you send it back you have to pay shipping, which is absurd. Any reputable company pays for return shipping and doesn't make it impossible to return items in store. From reading reviews they've lost many customers, and it will continue until they make some changes.
Terrible a big company can't pay for the return postage. That's been said enough. However, let's talk about simply wanting to return a wrong size for a sec. The size I want now is out of stock. If it comes available, and the price is changed by then, should I have to pay the difference? B/c they are out of stock? Should I not be able to just swap the size even steven?? Which is my next problem. COLUMBIA DOES NOT SIMPLY SWAP THE SIZE OUT FOR YOU. You send it in, tags still on, pay the postage to do so, then they refund your money, and you place ANOTHER order, for that size they were out of. One extra unnecessary step. Just send me the new size Columbia! Who does this? Your a huge company! SWAP the size straight up, like every known major retailer known to mankind. I ll send you the old size, tag still on, with a tracking number I paid for, you send me the new size. Bam!! Done! Re-order? Why? Take a lesson from Zappos!!
Bought what I thought was a really nice jacket. Shortly thereafter, the zipper fabric came loose from inside the seam. Took it back, but no luck. Have to spend a bunch of time and money to return it, so I took it to two seamstresses. Both said the jacket could not be fixed. When I told them Columbia's return policy they were flabbergasted as am I. NO MORE COLUMBIA PURCHASES FROM THIS HOUSEHOLD. Save the headache go to Dicks, REI, Cabela's, Fred Meyer. ANYWHERE, BUT COLUMBIA
Purchased a pair of size 10 men's Columbia flip flops to replace... a pair of size 10 men's Columbia flip flops. New items are way too tight. Spending the "tuition" in return shipping charges and chalking it up to a valuable lesson learned -- DON'T SPEND MONEY ON COLUMBIA PRODUCTS. Fool me once; shame on you. Fool me twice -- not going to happen. There will not be a second opportunity.
First off its ridiculous that you have to pay out of pocket too return items, ordered 2 of the same item cause i was unsure of sizing, had to pay postage to send back only to get store credit which doesnt make sense considering it says online purchases can be returned within 60 days which my return was. Between paying for original shipping, paying to ship back idont want to buy another item there again which will cost me more in shipping which basically voids my refund anyway
My Columbia boots WERE made in China - which is unimportant. What IS important is that after being worn less than 40-50 times in fairly "gentle" conditions, the rubber uppers are disintegrating - BIG time. Huge gaps. The leather uppers are just separating from the rubber. I'm sending them back in the box that my new North Face boots came in - - just to make a point. My North Face boots are clearly better-made - and they're much warmer too.
Wore out 2 great pairs of Columbia 'Titanium' winter boots, disappointed to see they are no longer available . Bought what looks exactly like them (@ $150) same size and the fit is tight in the right, and slightly too snug in the left. Should not have taken the chance to mail order due to return shipping policy. On to another company.
Variation in size. I ordered the Techsun 3 men's sandals in the same style, color & size that my husband has but they are too short, his toes hang over the end. Now I have to pay shipping to return them. I can't reorder cause unsure of size now. Will not be ordering from Columbia again.
Re: Tommy6825......in Fact It's A Real Possibility Your Boots Were Made In China Anyway ! Columbia Sportswear Does Not Manufacture Within The U.s. And Does Not Support The U.s. Work Force. And Yes Tommy, You Are Correct......columbia Sportswear Is Over Rated And Over Priced !
I bought a pair of hiking boots manufactured by Columbia Sporting Goods. The soles started separating from the leather uppers in just a couple of weeks. I sent them in to be replaced and they (Columbia) refused to warranty them even though they were nearly brand new.... products are over-priced, and they claim to have "no problem returns." They lied. I might as well have bought a "No .... Don't buy any over-rated, over-priced products from Columbia Sportswear...they do not warranty them as advertised.
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