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British Airways Returns and Refunds

British Airways Return Policy

When dealing with flight cancellations, British Airways abides by European Union regulations regarding compensation of its passengers. These regulations apply to all passengers on fights into any EU member state, unless passengers have been helped in the departure country. Passengers of British Airways flights cancelled to or from Israel may be compensated under the Israel Aviation Services Law.

When British Airways cancels a fight, passengers can choose another comparable flight to their final destination with the earliest available routing, or may choose to receive a refund. When cancellations or delays of more than five hours affect a connecting journey, British Airways must transport passengers who do not wish to continue back to their city of departure at the airline's expense and issue a refund for the uncompleted portion of the journey.

To receive reimbursements, passengers who purchased their tickets through travel agents should send a refund request to them. Passengers who purchased through British Airways can visit the airline's website and click Manage My Booking for refund options.

When British Airways flights are delayed or cancelled, passengers can expect refreshments and meals in proportion to their expected waiting time. Hotel accommodations may also be provided in some circumstances.

See what others are saying about British Airways returns, refunds and exchanges

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.... On 11.10.2012 I asked BA to cancel the ticket. In spite of chasing them for a refund for the last SIX WEEKS I am yet to see the money. This airline consists of CROOKS who delay the refunds so that they can earn interest on customer funds.BA ... Read complete comment

Asoma 11/30/12 5:40AM


... He told me the tickets were non refundable they could be changed but there would be a charge to change the... call because it was an non supervisor/ manager issue it was policy and there was nothing she could do... would refund a small portion of the tax and would give me a thousand dollar credit ... inquire about a change of reservation leaving 05 April with a return on 03 May 2012. You were ...more compensation above the $1000 travel credit and the refund of the taxes already offered. Regretfully,...service in the future Sincerely I hate BRITISH AIRWAYS. They stole my money. I got maybe ... Read complete comment

Irate Customer 7/14/12 9:45AM


...'t get through to anyone and was told at the airport it can be only done over the phone. Paid a 1000 for a new flight and was refunded 30 for mine. What a terrible excuse for a national airline would love to see a boycott of their services. Read complete comment

Camelot 7/4/12 3:22AM


If British Airways cancel a flight and you need to claim a refund, you need to do this with the travel agency that you bought the...travel agency tell me that they need confirmation of the flight cancellation from British Airways before they can issue a refund. But even the travel agency ... Read complete comment

Anonymous 4/19/12 9:03AM


I booked a business class flight to Australia. The day before I was due to fly my father became seriously unwell and I had to delay. I still needed to come back on the same date. BA cancelled the whole ticket and gave no refund. I will not have to pay for a new ticket out and for the ticket back (even though I would like to use the same flight). I can understand the ticket was non-refundable but would have expected BA to be more understanding and flexible particularly as I regularly... Read complete comment

disappointed business traveller 1/11/12 4:08AM


...they would let me go for free, nobody would buy "Flex tickets". As I was appalled by his rudeness I decided to pay, but not without a complaint and a request to get a refund. I would ask how it is possible if they are missing a female passenger and I am sitting there in a bright ... sitting that close to the departure gate desk. In follow up to my experience at Heathrow, I am requesting that I receive a refund for the extra costs of my ticket. My flights and confirmation codes were: AC 860, KKZU5Z BA 434, 57DS6Y ... Read complete comment

Anonymous 8/16/11 7:23AM


... to waste). They told me to either cancel the flight and lose all my money except taxes or reschedule. BA will not refund our money nor even waive the fee to reschedule. They are heartless. How do you reschedule a vacation when your wife and mother of 2 ... had no response. I explianed to them that other reservations also had norefun policy but all others understood my circumstance and refunded 100% of the money anyway. Still they will not offer anything. This is inhumane Read complete comment

Anonymous 7/20/11 8:27PM


... $539.00 US dollars and we agreed to pay the fee. A short time before boarding time we ...that this had not been explained to us when purchasing the ticket. We asked for a refund for the upgrade and return to the economy seats. We were told... before landing in Kuwait they were finally asked to return to their seats. We were extremely disappointed to... travel frequently. We would like to continue to consider British Airways as an option for our travels but only if... have some resolution to this issue. We respectfully request a refund in the amount of $539.00 payable to Brian DerMiner, ... Read complete comment

Anonymous 6/9/11 3:33AM


During the December 2010 "Big Freeze", British Airways asked us online to cancel or reschedule our flight to the US in order not to add to the chaos. We ... us requesting it. You'll find our story with more details at http://troublewithba.com A few days after publishing troublewithba.com, BA sent us an email telling us that our case was being forwarded to refunds, so there is definitely hope! Read complete comment

pabu 5/11/11 9:43AM


I am in Canada, is there another contact number for British Airways that I could try concerning flight booking complications? Is there anyone...800 number I went ahead only to find out that I had charged the whole cost of our flights to europe on our credit card (not just the taxes as I expected) in error as I was...the site. I had even asked a rep for clarification before moving to the payment page. After a lengthy discussion with a supervisor (I was told he was... on the flights we booked any way. I find this strange as when we exchanged Avion miles for ba miles, they said there were no blackouts... Read complete comment

Anonymous 1/31/11 4:54PM

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