Recently went to Big lots to purchase a couple of rugs. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc
Upon going to Big lots to pick out rugs I went to the rug section and saw that there were sales going on which I was surprised by but very much so in a favorable way. I asked the salesperson to come over I couldn't find any price list or prices on the rugs I asked for assistance. This woman went through a jibber jabber and I got further confused. I pointed to a particular 5x7 rug where she quoted me $29; I then looked at another rug which she said was $49. I looked to buy both of them went up with her to the cash register. The price is changed once at the register from $29 to 75 dollars and from $49 it went to $99. She then gave me another 10% off and I was supposed to be happy. I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. My debit card was accepted and my rugs were paid for. I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. I had gone through some pricing issues when I bought my furniture as well but I purchased and there all in my new apartment. Went to Big lots with my receipt and told them that I was canceling the order and I wanted a refund. Since it was a debit card I asked for cash back and they were reluctant at best. They wanted me to wait 3 to 5 days to have it put back on my debit card. I insisted that I wanted cash back and one person said they did not have enough cash in the draw. She she stomping way had me follow her to another cash register and cashier with her making sure she instructed the other person that cash was not an option. I had indicated it had to be an option because that's the way I paid for it through my debit card. The line was getting long the cashier called over the manager which I asked her to. Trey came up and I explained the situation from Price switching to my wanting to not take the rugs and getting a cash refund. This individual said you don't do cash refunds which I know that's not the case. He started to get hostile with me he started to physically intimidate me he started to get louder with me insisting a cash refund. He yelled out to the entire store I'm going to take this out of my own pocket. Which he did not it was out of the register. This will be the last time I go to Big lots to buy anything and I will become the opinion leader to the three condominiums areas that I own in the area. I will not be lied to I will not be manipulated and for God's sakes I will not be intimidated no matter how big and loud this idiot wanted to be. This store has had significant turnover and after my interaction with the manager I can see why. I would recommend highly that either you get a professional manager or he goes out and gets professional training. Again I will not deal with Big lots!! I am disgusted the way you do business. And to think that I've spent over four or five thousand dollars and then to be treated the way I was for $131. It will be brought out I can guarantee you that. Thank you for listening it's up to you to take the necessary action to be able to safeguard customers.
I did not have the receipt for a curtain rod that I wanted to return. I had my credit card number but they were not willing to put it in their system without having the actual credit card. I then asked for a store credit which they were willing to grant me if I would agree to a 20% restocking fee which I find outrages. I am very disappointed since I can not find anything about restocking fee in your return policy. This happened in your store by the Target super center in Huntsville AL.
Big lots is a rip off don't buy from this store in Conway Arkansas,the recliner I purchased Dec 19 2021 for over $300 took back yesterday to get a replacement recliner but was refused since I didn't have the box it came in but the employee at the store took the recliner out of the box to put in my Jeep in the back because in the box it would not fit so I'm stuck with the recliner that you can't set in because it's lopsided Big lots is nothing but a rip off don't waste your money or time with them
I bought a recliner at Big lots December the 19th of 2021 took the chair back January 18th of 2022 Big lots refuse to give me a replacement chair for it with the cushion setting an inch lower on the right side than it was on the left side the chair is crooked and they wouldn't take it back I will not be buying nothing else from Big lots this is one pitiful store to rip people off this way I give over $300 for this recliner I cannot use thanks Big lots for BS
Purchased 2 Christmas Story Leg glasses online from Big Lots.com yesterday. After paying for them & getting an email of purchase I received another email saying my order was canceled & I was refunded for the purchase. No explanation or reason given. Wish it had a better outcome or reason given. Then only other glass available is a 1 hour drive one way for me....
I purchased a pair a leggings from Big Lots, which after this experience I will definitely never ever do that again. I understand now why people just stick to Dillard's and Macy's. Anyways, I got home realized I grabbed the wrong size. Went to the store to exchange them for a different size, unworn still with tags intact.
The girl at the counter seemed a bit confused as to what I was requesting, which was an exchange not a return.
The lady beside her register was watching rather closely I noticed.
Ok so I go back home with my "exchanged" leggings. Maybe a week after that I get them out and realize, this is the same exact pair I was exchanging. So I never got the correct pair handed back to me.
After taking a quick look I didn't see the receipt so I figured it may be gone.
Ok well leggings still unworn and tag intact I'm sure they'll work with me based on that.
I go in explain what happened.
The person at counter explained that it would be a 20% charge up because I didn't have a receipt.
So naturally I was a bit confused, but not confrontational. I look over and see it was the lady the was watching my last "exchange" ever so closely and say, oh hey do remember me exchanging these? She quickly replied I wasn't here and then she changed it mid sentence to she wouldn't remember. Which let's me know she remember. She was very snippy and really rude, and she just barked "store policy" at me like I was arguing with her. Which again I wasn't. But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. I'm not sure why your employees feel the need to be so rude Big Lots, perhaps they believe they're stopping something in it's tracks before it starts. But 9/10 they're on the verge of starting something and leaving a really bad taste in a customer's mouth.
Even your "customer service line" isn't any better.
So to sum it up, I would have been paying for your employees to get paid to make mistakes because they are not paying attention? I understand policy, what I will not do however, is pay for your employees coachable moments.
I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact.
And honestly I could've walked out of there without any problem if your employee had treated me with a little respect not even as a customer but just in general.
Will no longer be shopping at big lots for the cushion last night for my chair just didn't go right returned it same worker was there from last night remember me remember that I bought them but said he would have to charge me 20% because I didn't have the receipt we just moved here and things are in disarray for this reason I will never shop there again you can't return stuff that they remember you buying for full price that is quite absurd
I was looking for a new couch after remodeling my home. Went in Big Lots numerous times after comparing prices in other stores. July 2020 I paid over $1000.00 cash for a sectional and large ottoman. I live alone so I'm the only one who sat on it. Several months ago I noticed batting around the cushion and found the zipper was stripped all the way around the cushion.Also the cushions are foam rubber making it hot and uncomfortable to sit on. Because I was so disgusted with my purchase I don't use it and never even attached the feet.Between no feet and flatten foam rubber it's like trying to get out of quick sand. HATE this couch and out of $1200.00 bucks that my dad left for me upon dying January 2020. Big Lots has an "F" rating with the BBB.
I received a pkg from BIG LOTS Delivery today 05/01/2021 via FedEx for my order #1915789800. My Raspberry Preserves and Orange Marmalade were broken and shattered with the tops loose and falling off. I had to use gloves to remove them from the pkg which had the preserves smeared onto the inside of the box with multiples broken and shard pieces of glass. Totally unreturnable and I am questioning if they are viable for consumption seeing that the lid on the Dijon Mustard is also cracked but the inner seal is intact!!?, as if it were tossed on it's top and into the box. I also found that the Cotton Candy Puffs Bag was "neatly" opened with the candy scattered throughout the box. It was so very strange and very obvious that there was malicious tampering with this pkg which was originally delivered(???)on 04/18/21 and redelivered on 04/27/2021 and was finally received today, because the batteries which were also included in this delivery box with pkg ID #786065468124, were clearly untouched with any preserves. Very STRANGE INDEED!!? Esp. seeing that BIG LOTS packaging is usually designed with safety wraps and adhere to higher standards of packaging than how these boxes had EVERYTHING tossed and no containment or shock resistant wraps. I am NOT faulting BIG LOTS packing or the FedEx delivery. The fault obviously happened when the pkg was left on The St. Bernards' Park Apts Property. Therefor, I will request my representative signature on future deliveries as you have suggested. (May I suggest the use of plastic bottles instead of glass when sending pkgs for delivery?) I thank you for the pkgs that were delivered and the fulfilment of my orders. Everything else was A.O.K. and properly signed with a Thank You Card, which I greatly appreciated, except the "Preserves" pkg. With much regards for your service and excellent products, I am SATISFIED...Ms. Darwin-Ann (GIBBS) Lott
I purchase a mattress set from Big Lots. I was told that there is 10yr warranty on the mattress set. After a year the mattress begin to sag on the middle. I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. Because of COVID-19 they were not receiving any furniture returns. I went to my local Big Lots stores to inquire
about returning my mattress the woman that sold me the mattress was there she no longer worked in the furniture dept because of a promotion but she remembered selling me the mattress. Her boss was there I think the district manager her boss was the mere. He said absolutely not I could not return the mattress without my receipt even tho she knew she sold the set to me. He was very adamant about it. So I am sick with mattress which I am going to have to replace myself. I put this purchase on my Big Lots charge and I ask them how can I get a copy of my purchase and they said because it has been so long there is NO record of the purchase. So I am not satisfied but there is nothing else iI can do even tho there is a 10
Yr warranty on the set. It not worth anything . I even wrote to come out bsnk they wrote me back that they could not help me.
Purchased a sectional living room set 1 year ago. The arm broke on the sofa and a piece of wood fell out of the other sofa. We paid for lifetime warranty. Now here's the fun part. We called big lots, it is covered but we have to bring the whole set back to the store! We do not own a truck and we are not renting a truck . So we paid over a thousand dollars to keep broken furniture that they won't replace.
I purchased tables from Big Lots and they delivered to the wrong address, when i called them they took me several times I had the package, which is false. Later, on sale rep stated the tables were delivered to a different address which wasn't mine and they would resend the tables. I asked could I pick them up in store amd they said no. I decided to buy tables elsewhere. Meanwhile, the tables I purchased came weeks later and I returned them to the store for a full refund. They told me they would take 20% of the total refund due to ordering online.... are u serious? So, this is how you all work without telling people this??? I will never order online from these people again
We purchased a mattress less than two months ago and it was a sealy. We have had nothing but problems with this mattress. Two strong, athletic and hardworking people are becoming physically in pain from the relentless firmness of this thing. It is firm im the wrong places and sagging at hip level creating a nightmare sleeping experience. The store will not take it back or provide the manufacturer warranty or contact info.
Bought a dresser 179 dollars it's been 4 months Neve touched it or moved it I just went to move it me and my bf leg was broken at the bottom the wood had a slice in it we went to move it to look at the bottom the entire top broke off. No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are
We just had a sofa and loveseat delivered. It is broken. I will try to return it but the comments on this worry me. We used the delivery service they suggested. Paid $120 plus $40 tip on top of the almost $1600 for the set. One side of the rocking recliner loveseat wobbles and doesn't close. The recliner on the couch doesn't open. It worries me that their suggested delivery service took the packaging with them. I do have the receipts and may have to have my bank cancel the charge but will give Big Lots the opportunity to fix this first.
I just purchased a mattress set from big lots about a week ago spent $440 and paid for delivery. Only to get it home and discover that the mattress is unusually short. I am 5'5 and my feet hangover the end of the mattress. I am so disappointed. I knew I should have followed my mind and purchased a mattress online. Total waste of money ?!
why did they not emphasis they are not taking returns right now!!I bought a chair online but I changed my mind when the package arrived. I would not have dragged the heavy box onto my car, drive all the way to big lots, then lifted that heavy box in a cart and pushed it all the way into the store just to be told they are not taking returns right now!! Are you kidding me?! Put signs up at your store! Put in on your website!
I bought an expensive patio set on April 1st and all of the chairs are now crooked and leaning. Do they have a weight limit of 100 pounds? I'm 125 and they are horrible. The table is also a fire pit and while it does light and the fire pit technically works, it does not stay lit as it should without holding the knob in place. As soon as you let go of the knob, the fire goes out. $1200 spent on the table and chairs set and all of it is awful. And they aren't taking any returns right now. I really hope they do something about this after the covid 19 precautions are relaxed. I've spent a lot of money in there recently and I have all of my receipts.
I just bought a sectional sofa about 3 weeks ago and already the cushions are falling apart...and this with only normal sitting. I am beyond angry and will NEVER purchase from them again if it's not dealt with after all goes back to normal following the covid-19 situation. Will NOT be my fault if it's over 30 days!!!
Bought a Lane Ottoman. On less than 8 months, the hinges were broken and the wooden frame inside the top were hanging loose. I contacted Lane. They offer a 1 year manufacturer's warranty. Big Lots ordered me a new one. It was replaced without question and I didn't even show them my receipt.
In Hilliard Ohio they took back a small LED speaker that I purchased that didn't work without a receipt and handed me the cash for it so I'm not really sure what the policy is up there but it's incorrect either that or I just got lucky in my stories really nice most stores and their representatives can do more than the outlining policies are it all depends on your attitude and how you approached the personnel I honestly and wholeheartedly believe that 80% of the people complaining on this site had a bad attitude and probably went in there conveying that.
We bought a sectional 3 months ago. One of the plastic legs were broken. Not worth taking that huge couch. After sitting on trying to get comfortable night after night, I hate it! There is no lumbar support at all. The back cushion curves in before it gets to your low back. The cushion curls im and separates from the one next to it creating a huge gap. One of the cushions snagged about a week after we go it. Don't even know how it happened. What a piece of crap! Never again!
Bought an oversized recliner in Nov 2 and it is already misshapen. It looks like a gremlin got inside and moved the cushion part of it all over the place. Its past the 30 days so I'm stuck. Paid $400. Guess I'll put in a spare BR. I'll never purchase furniture from them again. It may look good but there is no quality to it.
A thief can walk out of Big Lots with a cart full of merchandise and the Big Lots employee(s) do nothing... they just let the thief walk because according to the employees, it against company policy to go after a thief! Wow... Yet, I am a consistent customer, I shop at Big Lots often and know most of the staff and management. I purchased a protein powder which was horrible, I, nor my husband could drink it, it was that bad... very gritty and the taste... YUK! I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. I was not satisfied with this, so the employee asked the manager for approval... this manager knows me, we talk almost every time I come into Big Lots, and she actually hesitated to offer the return... she did not even acknowledge me, no hello, nothing, as she normally does. I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. The moral of this review is, a person can steal... but a good paying customer needing to return a defective item, within the company return policy is treated like a second class citizen. NO common sense anymore!!!
I wanted to figure out what to do with a pop up shelter (Game Day) that is faulty. I bought it that way. Since Big Lots policy is only to return merchandise in good condition AND the item manual instructs me to contact the manufacturer, I am out of ideas now. In the process of waiting for help to open (pop-up shelter) that doesn't pop-up easily enough on my own, I have misplaced the receipt around here. Also I bought for use over a month after purchase. It is impossible to rely on stores to carry this item for long. They sell out, so I was unaware of the damage within a month. Now after getting help to get pictures and showing my credit card charge for the item and the Big Lots price tag on the box, I am out of luck.
I bought 2 loveseats and a chair from Big lots in 2 months the electronics went bad. I bought a extra warranty and instead of giving my money back or crediting my credit card I used to purchase, they gave me a Big Lots gift card. What a Joke. I never want to purchase from them again. They never told me with I paid for warranty that they paid with gift card. My money for a cheap store gift card. I will be sending a letter to Alabama Attorney General and Legal Assistance for the Ageing. Along with my copy of receipt and warranty purchase.
We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. We paid extra for delivery/ setup. My husband noticed a leg put on wrong. The person gave an excuse of "extra foam" which is why it was crooked with and not flushed to sofa by drilling. We asked him to redo and he did with much ATTITUDE. MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. IMMEDIATELY we called the store. We had to wait a week for the delivery, which we agreed to do. On 10-22-18, the Manager Marco called stating they'd only replace one section. We said NO, requesting full replacement. On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. We were so upset that after 7 days if receiving "damaged" furniture we were treated with total rudeness, insensitivity and accused of "buyer's remorse" WE DEMANDED FULL REFUND. Never again will we purchase furniture at BIG LOTS.
Were glad that the workers at big lots lisen only to the lose prevention and not the customers because they determine if they lose there job are not. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. Hey
Bought a Vtech phone from Big Lots Clarksville Indiana. I have not even had it a good month yet. It was bought between December28 to January 12. Today is January 28,and it is not working. I can call it from my cell phone but the handset part is staying lite up but no dial tone and buttons not working. I will try take it back this evening and see what I get. I cannot find my receipt and I have the papers from the box but not the box. I had no idea I would be needing to return it or any type problem for thst matter. I will report the out come of my return attempt
I just brought a vacuum and my daughter misplace the receipt and can't find it when i open the box it's not even new it's been used and not working properly and i can't return it without receipt it's just the feeling that i throw money it stressing me up i need money and the same time i need a vacuum not stepping in biglots again
I bought a queen size Emory mattress. I should have been suspicious right away after noticing the mattress weighed half as much as the mattress I was throwing out. The Benson lasted two months before the sag was intolerable. There was the only one person sleeping on the mattress, but the wide sag also made the other side unusable. The springs where poking through and the sagging where hurting me. Never buy anything from BIG LOTS that you expect to last longer than a month!!!! Also most of the food is bad for you too.
I was in outrage when I went to return some seamless bras on Sisk Rd. in Modesto. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. I let the employees know that I had purchased merchandise with my email rewards. So they could look it up that way
They refused to look up my email.
I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. In July I purchased a serta twin bed set for my disabled daughter. Her current bed was almost 20 years old and starting to look worn. So we bought this brand new bed with her birthday money. She was so excited until now, just 3 months later, the side is sagging and almost slants downward from the center. When I thought I'd flip the mattress I was shocked to see the springs poking through the backside!! This mattress is 3 months old!! Big Lots refuses to take it back because it's more than 30 days and can't be returned in original condition! What?? If it was in original shape I wouldn't have to return it! Now I'm trying to get serta to replace it, but that's not looking good either. I will never shop at Big Lots again and am warning others of them too.
wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and
I know time has changed and my little forty eight dollars for a 60/day old non working carpet cleaner sham poo don't mean nothing to you but will never set foot in your store again on your 30 day return policy. if I had esp perception would have foreseen to bring it back knowing it would break 60 day ...after one by one your customers are going to leave big lots don't know what number I am but gone adios
I bought a Flexon Oasis Lifetime Guarantee Kink-Free hose on April 20, 2016. Big Lots' return policy only allows 30 days for return. On May 28, 2016 the end blew off. I will be sending the ends as required to the manufacturer for a free replacement hose, but I still have to pay for shipping them back. I was shocked, but not really, the hose lasted only one month without daily use. I believe it's made in China, but I would have to check. Explains the quality... Just FYI
I purchased an item from the Freehold Nj store on May 4 and had to exchanged on May 10th to the Ocean nj store and what and ordeal. The lights on the item I purchased were defected and broken. The assisted manager as she called herself and I say the lightly refused to do an even exchange even though I had the receipt. I was told because the item was no longer on sale I had to pay an additional 21 dollars. Crazy right !. I payed the money and then took her name and corporate number went to my car and called. Thank you Jan from corporate for all you help. I went right back in the store and got my 21 dollars back. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. Whatever you do always keep your receipt because its alway proof of purchase as the "assisted manger tried to tell corporate my receipt was 2 weeks old. Nice try .
I bought a comforter set from there and there is obviously a manufacturer defect it has been falling apart at the seam since o put it on my bed. I paid about 80 dor this set and it is after the 30 days. I didnt put it on my bed until at 30 days after purchase. Is there anything that can be done. You can definitely tell it's a defect!
If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. Don't blame BLs if you didn't keep your receipt.
"It's a gift" doesn't work since buyers can get gift receipts. If they don't, it's not up to BLs to deal with it.
Return policy is 30 days. Ask before buying.
The furniture issues seem bigger. Shouldn't be falling apart in the first year. There's a warrantee, instead of return policy.
Horrible return policy. Got speakers as a gift can not use at all. I didn't want money back just wanted to exchange for something 400.00 more but would not allow me to.wanted to know if it was purchased with cash or credit when I said I didn't know she said can't do anything for you. I guess I should of lied. Well I just went and bought a fireplace from somebody else.
Really bad return policy. I purchased two bras that fell apart in more than 30 days. Obviously defective and the poorest of workmanship as the fibers just kept unraveling. Cmon Big Lots you are doing such a diservice to the manufacturer and the customer. They need to be aware of the awful quality. Buyer Beware for somethings purchased here!!
Well contacted big lots in Marion Ohio Today. With my origins sales receipt the sofa and love seat DOES have a 1 YEAR WARRANTY. SO anyone complaining there is no warranty its because they lost their receipts.. Note to the not so wise, I keep my receipts in the bible. So I know I wont lose them. Store Marion Ohio store thanks for helping out!!
So my husband and I purchased a king bed set mattress split box frame head board foot board rails. We also purchased a sofa and love seat and tv stand. We did the purchase in may and it was delivered in July. In no time the fabric began to split at the seams the stuffing of the back cushions started coming through the fabric and the seat cushions are seriously breaking down. We spent well over $3,000.00 at big lots on the items we purchased. Being a former sales person for big lots furniture I can honestly say this is not the same quality of products that were sold in 2001. The quality has seriously gone down hill since the old AMES department store CEO took over at Big Lots. That is very obviously the problem. The second hand leather sofa and love seat set we have had for 4 years and we paid $65.00 for it. And it gets used a lot more. Big Lots has Lots of Big Problems. I will be contacting the store in the morning. Since I still have the sale receipt to see what we can work out.
Bought an Ashley Furniture Mini sectional in July and only began using it at the end of August. It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. In no way should a $400 couch fall apart after 2 months of typical use. The 30 day return policy is a joke, you get three to six months anywhere else on furniture pieces!
Warning!!!My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. It is not holding up to light use. It appears that the quality of materials used is very inferior. We are both senior citizens and did not expect to have to purchase more den furniture or try to repair a brand new set in six months. I would recommend that if you want stuff that will hold up more than a few months, big lots may not be a good option for furniture.
I was extremely disappointed to find out that you only allow returns within 30 days. Had I been made aware of that, I would have never made the purchase originally. I am now out $40.00, and won't be purchasing anything from big lots again. Extremely dissatisfied!
My husband and I bought a couch from big lots in June of '15. It was a very easy process. The sales associates were easy to work with and fairly helpful. However, it is now September and it has steadily been falling apart. This was put first time buying a brand new couch, so you can imagine our disappointment. Our second hand couches held up better that this current couch. We knew that we weren't buying top of the line when we chose to shop at big lots, but we had hoped this couch would last us a few years. The material started separating along the seems within the first two months. Shortly after that, a board along the back snapped. I would not recommend buying from big lots.
I Have Multiple Myeloma Rare Bone Marrow Cancer And I Just Did A Bone Marrow Stem Cell Transplant @ Stanford Hospital Which I Was Hospitalized For 58 Days. I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused.
It's Past Your 30 Day Return Policy But I Was Stuck In The Hospital Fighting For My Life,
Could You Please Consider Allowing Me To Return This Defective Electric Razor.
Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. After a month the cushion sunk down so far you could see the wood frame. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. Nothing visibly wrong with the mechanism from what I can tell. Just won't work anymore.
This recliner is not worth 100$ let alone 400$. Absolute garbage.
Can I return it? No. Screw you Big Lots. 400$ for a recliner that started to fall apart after a month? Ridiculous!!!
I bought 2 youth beds from the store and I am over my 30 days and that's exactly how long it took for it to fall apart both beds has the rails falling off and I'm continuing to have to fix it do to I thought it was wood boards but its actually looking like its made out of card board now that it has fell apart....looks can be really deceiving...I will not buy anymore from them
Beware of furniture!! Bought a $400 recliner - it lasted one year. Handle completely broke off & chair leans totally to one side. We DO have the complete receipt but "because it was over 30 days", NO return or refund. Are you kidding??? Buy a $400 chair to last 30 days?!?! Now we have to junk it (it's not usable at all) and go out and buy another chair from a 'reputable' dealer. Oh, and by the way, this chair was only used by my 90 year old mother. Would never set foot in a Big Lots store again - they sell 3rd hand junk!
Good evening,
I purchased a tablet during the Black Friday Sale in 2014 , and it has alot of difficulies such as: lose speaker volume .... freezing up while on device.....
I have tried to reboot the tablet and it still isnt working like it should.
Its on but you cant even use it anymore.
I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness.
These excuses and bad reviews are worthless. A mature adult can see through this, so I will skip over those.
I bought a pair of headphones that wont charge or turn on. Who keeps reciepts these days??! stuck with a bad pair of headphones that I may as well throw away.. even though I have the original box and materials..with the damn Big lots sticker on the box. I can't get a refund or exchange! what a load of crap!!
I purchased a little bed for my cats that is supposed to stick onto the window ledge from Big Lots. Due to moving, I wasn't able to put it on for about 2 weeks. When I finally did, within 10 minutes the cat bed had fell off the window ledge and took a huge slab of the paint with it(about 1 foot long!). Horrible product, but I expect nothing more from Big Lots. I usually keep my receipts on items like this but unfortunately, was not able to find it. Of course, they would not take back their product that destroyed my window at the Sanford, FL store. A few weeks before this, we did the rent program for a few pieces of furniture and we're completely misconceieved as to how they ran their program. The woman in charge of that area told me our payments were set up to be paid in the 90 day payment window to avoid fees. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. Sure enough, 90 days were up recently and the renting company told us we were in fact not set up for payments that would have taken care of it in that time AND It was 70 percent of the balance they charged you. Thats almost twice the original balance!! Please, I warn you...never trust this company and never ever go into this program with them. We were completely lied to and taken advantage of. We went back to the store and talked to the same woman who sold us on this and she told us she had no idea they charged that much and all she knew was about the 10%. She seemed shocked. Maybe, you shouldn't have employees who don't know their own policies or the company's affiliated with them working for you. Wow...just wow. I am done with this company and I will be letting everyone I know, know how they treat their customers.
ReDiculse !!!!!! I bought a SET of sheets ON sale,no notation anywhere on package that anything was wrong with this SET......got home,hellloooo....aFLAT sheet would make a set !!!!!!!-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!!!Take a lesson from Khols!
POOOOOOOOOOOR quality I bought two twin blankets for my guest bedroom and they shed all over the sheets and comforter because I didn't have the receipt I was stuck with them so I took everything off the bed and washed them according to the instructions and now there are little balls everywhere NEVER BUY ANYTHING THERE AGAIN! That is why things are cheap once you buy them you are stuck with them.
Extremely poor service. Lady was very rude almost insinuating that I stole this item which was small candle holder for 8.00. Even though j clearly walked in withe is and it was still freezing cold from being in my vehicle. Just because a customer doesn't have a receipt doesn't make them a thief! And I don't be treated like one in front of other customers.
*Pay attention to the return policy. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card.
*as far as stale crackers.. they should have refunded that with no hassle (as long as it was within the 30day return policy)
*all remanufactured items state that on item you buy.. selling them as BRAND NEW is false advertising.. which is against the LAW. so if you bought a remanufactured TV and thought it was brand new.. sorry to say, you just didnt READ
READING will cut down on most of these complaints!
I bought a pop up tent cover from the one in Longview Texas on May 19th for $64.94 using their reward program card. Went to put it up a week later and it was already broke out of box. Store wouldn't take it back with receipt. Finally I figured out i could log onto big lots reward card web site and even though it has the purchase their and the date they won't take it back because I'm past 30days. Well if they would have told me I could have pulled it up that way before hand I WOULD have.... Not shopping there again.....
... in it, because everything is remanufactured. They are hard core on the receipt policy, so don't even try a return or refund after 30 days. Furniture is bashed...! Cosmetics and batteries are repackaged to hide the expiration dates and/or store origin (buyouts from drugstores). Staff is stressed by working crazy ...yet another stupid question. Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) all make for one long week in H-E - ...
... took a recalled portable space heater back to store #4463 Modesto CA with the receipt & ... box. At first the checker wasn't going to take the return as it was past 30days but with much difficulty I... Not a return & the remedy was a full refund. What I was given was a Big Lots in store Credit Card ... customer service Bill Armstrong as to why I was issued in store credit of Zero. I will not shop at this company ...Ca as you won't be able to move around the store with your chair. A lawsuit just waiting ...
... and they last for a year and one-half. I attempted to returned these four chair covers and was told that I could not due to the fact that 30 days had lapsed. I was so disappointed to have spent the money I had and not have the satisfaction guarantee or your money back policy. My husband told me that we ...vacation. We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. I know that you have a policy of items damaged to be returned to the company, so why not the ... can help me, because; I would not recomend your store to my friends. I had already told some of ...
... i am getting ripped off and stolen from, i used my rewards card to buy it and biglots here in attleboro wont give me a refund, they never told people they were remanufactured tvs, they sold them as brand new..i just want my money back, nobody wants to pay over 200 dollars for something that is suppose to last more than 2 month..i just want my money back and you can have the tv back
... a sealed one dollar bottle of spices to the store without a receipt for an exchange. This was in Olathe, Kansas. I was told rudely no exchange without the sales receipt. I said, its easy to exchange this. The store manager rudely told me that ...a bag noticed that the expiration date was expired. I took the remaining two bags back to the store for an exchange or refund. The same manager took the bag, and...rude and confrontational manner that Big Lots does not accept refunds or returns on Food Items. No... has decided that she is the final word on Big Lots store policy. I have emailed the company and ...
.... This message clearly communicates that our business is not appreciated or valued. In addition, Big Lots sells defective merchandise, wireless headphones (550018068). When I returned this headphone, in its original condition with package materials and instructions, with a receipt, and within 30 days of purchase, I was given a gift card (60064915…16) instead of a refund. I wanted and deserved return my hard earned money. The store manager (James Herring) attempted to shame and belittle me in the presence of customers. The merchandise was defective. ...
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