Bergdorf Goodman Returns and Refunds

Please find details regarding the return and refund policies for Bergdorf Goodman below. We encourage you to leave a comment regarding your experience requesting a return or refund from Bergdorf Goodman so others can benefit from what you learned.

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Bergdorf Goodman Return Policy

View complete Bergdorf Goodman Return Policy

Customer satisfaction is a high priority for the Bergdorf Goodman retail chain. If you are not pleased, you may return the merchandise you bought as long as it is in good, clean and unused condition. Tags and accessories should not be removed from the merchandise prior to returning it. Merchandise that is returned to Bergdorf Goodman will not be accepted if it was purchased more than six months ago. Please fill out the packing slip completely. Returns generally take 10 to 14 days to process. You may return an item you bought online or from a catalog in person at the Client Servies department. You should return any item you bought in person to the store location where you made your purchase. When you return your item, you will be issued a store credit gift card which has a value equal to the amount of money you paid for your purchase. Federal law requires a check to be issued for any merchandise that has a value exceeding $2000.

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Sep

Posted by IBD

on 9/24/18 at 12:50PM

A JEFFREY RECIO, Beauty Coordinator, rejected a return of La Metier de Beauty - Peau Vierge Anti Aging Complex, Shade 02, with a letter that says that my return cannot be accepted because it is not in saleable condition. IT IS A DEFECTIVE MERCHANDISE! I have been using Peau Vierge Shade 02 for many years. I went to buy a supply before I returned to Europe and saw that Bergorf will no longer be carrying it and the leftover merchandise was on sale. I promptly purchased 2 tubes. I returned to Washington and opened one tube only to find that the color had nothing whatsoever to do with the color I have been using for years. I cannot use it as it is far darker than the original 02 shade. I called, CS put in a FedEx pickup, I packaged up the tube I didn't open, though I should have returned the one I opened also but I already discarded the box, and returned it. A few days later I left for Europe where I am now. My friends called to tell me a week or so later that I got a package from Bergdorf. I asked them to open it then they sent me a copy of the letter and a picture of the box that was returned to me. The box was a bit scratched up but not dented or crushed. Obviously it got scratched in shipping. I KNOW I packaged it well and it should not have had any damage.

The return is being rejected NOT because the box was a bit scratched up in shipping (?) but BECAUSE IT IS A DEFECTIVE MERCHANDISE THE STORE IS TRYING TO GET RID OF IT! Never thought the day comes when Bergdorf resorts to such unethical practices! Well it is here. Unless Jeffry Recio is told otherwise. The merchandise and my receipt are at my friend's house in McLean. There is not much I can do from here but you can put in a pickup for the item and issue me a credit. As it is I already am out of $70+ tax even if you do what is right: credit me the unopened item I returned in perfect condition.

I think that the transaction number

Jul

Posted by Anonymous

on 7/5/18 at 9:59PM

I will not order nor purchase from your store ever again because my return cannot be credited to my credit card. This info was not given to me before my order.

Mar

Posted by russellzingaleaaol.com

on 3/14/18 at 10:00PM

Hi my name is Jeanne Zingale I live in Wilton and order 2 of the dame Marchesa dresses I size O and size 2fof my son's upcoming wedding.i had explained to woman who took my order, over the phone, that I was very ill and had undergone a total pancreactomy with an auto islet transplant put in MN. I have lost most of my hair since last dilummet and brren living in and out of hospitals. Because of weakened condition, I was trying to find a dress over the phone sndvworried a bout ordering and she assured me THEY HAD AN EASY RETURN POLICY AND WOULD DEFINITELY BE REIMBURSED IF IBEAD NOT SATISFIED. Unfortunately, my daughyper-in-law did not like the color st all and since I love her very much I want to make her happy. As you can seem, the dresses were never even tried on. Please let me know where / Post Office,. UPS, house pick up, whatever return means You prefer and please guarantee me, just as I was promised, I will be reimbursed my money, just the way I paid you on my AMERICAN EXPRESS CARD (NOT a store credit as I just read somewhere on your sight)