Alot of people dont realize that your bank also plays a part in this process......it takes autozone 3-5 business days maximum to process it on their end after that your bank is in control of that and some banks even state in their account policies that returned charges can take up to a week after the banks received the refund to post. I don't know I have never had a problem returning something on a Monday and having my refund in my account by Friday at the latest.
The people on here saying others complaining about a refund must've done something wrong are incorrect. AutoZone takes FOREVER to refund money to a debit card. I am waiting on about $400 to be refunded to my debit card. I returned the items with a receipt a few days after I got them because I didn't need them for the repairs on my car. I did everything right. I'm surprised to find that I could've asked for cash back. No one ever mentioned that which is shameful. I know now for future purchases. There is no reason why refunds should take so long. Most retailers and even Amazon put refunds back on your card the same day.
You know, every business has practices that they go by because they have learned from mistakes,, if people would read the return policy they will see its no different than any other retailer, it clearly says,, must be in certain conditions, and shipping is non refundable,, but most likely the cases are that you broke it or installed it wrong and now you cant just say, i did this or that because you know that wont get your refund,, ive never had any problems returning anything to AutoZone ever, because i dont go in with an attitude trying to get over on them... It is what it is, maybe you will order the right part next time, or learn how to install it
The people at my autozone were really nice and friendly. However, i returned a couple items because i will be selling my car and dont need them, no one told me i couldve gotten cash instead of put back on my card and they also didn't tell me it would take a week to come back on there. Im a little disappointed not only at them but myself because i shouldve asked how long before we started. They should really tell people how long its going to take to be put back on yhe card.
This isn't even for a return- AutoZone canceled my online order so I've gotten nothing and will get nothing. I used $136.64 worth of gift cards towards it and I have yet to receive my money 5 days later! Customer service does nothing but dismiss me and tell me oh well I need to just wait- they're so sorry for the inconvenience. This is not acceptable! Allowing customers to order parts online you don't have and then STEALING money!
Auto zone is a bunch of crap . I bought parts online and went and return them at my local store had my receipt and everything. The men at the local store had a attitude and acting like I didn't know what I returning . Now they say if you have receipt you can get cash refund . But instead they turn around and put it on back on my card . Which I've been waiting for my money to return back on my card and it been 3 day when the men told it would be on my card . But no refund I'm still waiting and I've got kids to take care of but these folks don't care . They take your money and take a long time to refund it . But don't take along time to take it off the card.
I returned a power steering pump that was 230.00 that I paid with with my DEBIT card. I showed them my receipt and was told it would be 3-5 business days.However, I'm not seeing ANYTHING pending. I'm not seeing where anything was done and was told they had no way to give me a receipt for a refund. This was at the store on baseline road in Little Rock Arkansas. The employees were very rude and matter of fact about everything. They treated me as if I had stolen the part or whatever and I really didn't appreciate it. I'll be calling the GM in the morning to discuss this further. I know they have cameras so I know they can see where I came in and what I did and I sure hope they don't give me any problems, so I don't have to have my attorney call them.
Prepaid transmission last 12/2021 paid thousands $$.
Contacted manufacturer and was told not in stock.
Was supposed to be delivered 01/24/2022.
Contacted store refunded for transmission not in stock or even shipped.
Problem is now they say shipping not refundable and expect me to eat $350.00.
For something never shipped nor likely to ever ship for possibly another unknown multiple weeks?
Not going to happened; when paid I was told delivery 10 days, didn't happen.
Never was told and my friend who was there and went for me for the refund told shipping not refundable.
I bought car parts 2 years ago that I never used returned them back to the store and Dir the past 2 years have been going back and forth with the oh we sent you a check in the mail but it went to this address or we have to investigate and you have to call corporate. when I you pay with a card is it not supposed to be put back on your card, this is ridiculous and unacceptable that's $154 I need that money to fix my car I am not happy
Hello, I purchased an alternator for a 2006 Chrysler Pacifica about a year ago. I was hoping to replace the part myself, but realized I needed a lift. The part was never taken out of its box, and I have decided the car is beyond repair.
What can I expect to do with this new, unused Duralast alternator?
Alright so Autozone policy if you dont have the recipt you get store credit. Just like anywhere else you go. People that are complaining about getting a store merchandise card did you have a recipt. Also people that are complaining about Autozone stealing money from them. If you order ur stuff online things get stolen in shipping. Its a great possibility your stuff got stolen. Also people that say my wife gave the VIN. The vin is only used for year make and model Not the parts on the vehical. It can be the same year make and model but have 2 different selections for said vehicle. Know your vehical before you buy parts. Some come with heavy duty brakes and some don't. Its not their fault you don't know what is on ur vehical. And to the people that complain about not getting their money. Its automatic transaction. If u pay with credit it takes 3 to 4 business days for ur money to go back on. And sometimes it depends on ur bank. Know ur stuff before you become a Karen.
My wife bought my brakes for my truck in Delaware Dupont Highway when she was visiting and here they gave me the wrong dam brake they our way to small to fit my truck she also gave them the vin of my truck and made sure she said back brakes and here we live in ni so now will any autozone exchange them for me I not sure if they have sales taxes on the car parts or not and here I got my truck all apart and here I can't do nothing now at 12am in the
Morning and here I have to work I need to know if I can exchange them in ni where I live can someone please help me with this
I returned item was told I get refund on debit card noone is assisting me. 66$ and some change if im not refunded by Monday ill be contacting federal trade commission file dispute with my bank. I call another store they said debit card will not be refunded they was suppose to give me cash she emailed me the receipt but said have to wait for my money to come on my card. Some true bs. I will also contact Bob and federal trade commision. I have kids. I need my money. They recieved there parts...
Autozone stole my money. I made an order for 5 gallons of oil and a oil filter to be delivered to my house next day. The next day I got 2.5 gallons of oil and nothing else. It's been 5 days now and they refuse to help me resolve the problem. I was fired today as I don't have transportation. Still no information from autozone when or if they plan to send the rest of my order. 5 days of constant calling and emailing with no results. I can't believe the extent this huge corporation will go to to steal 120 bucks from a customer. Absolutely terrible customer service. They don't answer the phone or reply to emails. It's very clear by the box my 2.5 gallons of oil cane in and by the weight printed on the box that it's not possible to fit 5 gallons of oil and a filter in a little box or to have it weigh only 20 lbs! These thieves are going to get what they deserve!!
I like how you always have some jerk offs bitc**** and complaining about something being not in the right box or how can they not tell it's not the right item that is displayed on the box. You have to be a real a**hole to point these things out to someone who is busy gets 1,000 stupid questions a day under paid and left to defend theirselves in most cases because the pansy manager is afraid they'll get a right up. With thousands of parts accessories and every freaking other thing they have going on cut them a da** break. You just be a real prize to be able to tell the difference between rear and drive side mount must be real accomplished in your life working on your car that you know in detail to know which is which they are just human I'm sure they are sorry they arnt having to replace their mounts because your sad heavy pissed off narcisstic my sh** don't stink and I'm number one whooo! Dale Earnhardt attitude means you about mid to late forty's if not fifties and a real di** suck! You and your $80 and 25 miles find somewhere closer or let it shift gears before you slap your foot to the floor tons of fun.
Returned an alternator core and was told I was entitled to a full refund because the part was covered under warranty.
Its been 2 weeks and nothing has posted. I called and was told to call my bank or credit card to have them release the credit.
There was no activity from Auto Zone in the form of refunds, only the original purchase.
Hello,Autozone.
I returned unused pair of snow chains.The Supervisor with the clerk checked condition of said item.After ascertaining that item was unused the clerk proceeded to process the return.But instead of returning money to the debit card I used when I purchased the snow chains,the clerk gave me an Autozone card.I was taken aback because I didn't ask for,nor did the clerk or supervisor mention that I was getting a card,not a refund.
When I told the clerk that I didn't ask for a autozone store card she said it cannot be undone.That The clerk makes this decision for me and cannot be undone stunned me.
Please help me.I felt like I was strong armed into something I didn't want and is not in my interest.
This happened in the Corona branch of Autozone.
I cant understand how the guy stood there and asked me if I wanted the rear motor mount and I said no I needed the driveside engine mount ( in war acres) and he went back and grabbed the box that had the rear mount number clearly written on it, box looked opened previously and had the rear mount in a front mount and rear mount labelled box.. so nobody is taught to visually see that if box had been tampered with and written on to check t ok see what the heck is in it???!!!! Hmmmmm. Flopohzone.. and I spent $80 and drove 25 miles for that nonsense...
I am a single female I don't know too much about cars and repairs but I had a rock hit my window and I purchased a kit from AutoZone in Whittier California called windshield repair kit I asked the young lady that helped me if it would be able to return it if I was not able to use it she stated yes when I went to my mechanic he said it was not fixable I had to replace my windshield the following day I went to go return the kit to the same exact AutoZone that I bought it at same exact person I talk to but I could not locate my receipt I find it ridiculous that I was not able to get a credit back to my account from something I purchased from that same person the day before just because I didn't have the receipt she knew I bought it she helped me nowhere know how did she ever say that I must have the receipt how do I known that it in Vance I would've never shopped at AutoZone now I'm out 16999 Or something I can never use
Autozone refund policy is crap. Returned 2 starters on sunday. Had to come out of pocket for the replacement starter that was the same price as the cheaper return. Money came back for the cheaper starter on monday. It's now friday and I have yet to see any return for the more expensive starter that never even left the shop. This is about to become a chargeback.
AutoZone is a good place for deals but when it comes to returning money paid by Debit card it is a HASSLE. They told me it takes 3 to 5 days to receive it back to my bank. and its been 3 weeks now. i call them back and they tell me its been released at midnight and it should be back into your account by tomorrow. i check my account. Nothing. I call them back and they say its gonna be another 3 to 5 days. so its been a whole month since i haven't gotten my money back. Deals are great. Pricing great. But unsatisfied customer now because of being told my money has come back to my account. Hopefully they get that fixed and i hope it doesnt happen to anyone else.
I Bought A Duralast 1000 Watt Mobile Power Inverterq For 99.00 In Ocean Beach San Diego.. I Spend A Lot There And About 7 Months After Uying The Inverter The Two Power Outlets Stopped Working.the Power Light Came On And The Usb Works But Does Not Supply Power.
The 4 Fuses I Checked Are All Good..i Brought It Back. The Guy Sid I Can't Look It Up On Ur Rewards Card .only Thinks That Are Warranted..i Said It Had A Ineyea Warranty. He Said.." Nope; Only 60 Days...i Was Frustrated At Their Lack If Training And Kiwkedgecif Their Own Products I Finally Found My Original Warranty Paperwork That Says One Year... Now I Sti Xannit Get Them To Honor It . They Keep Saying Cone In When The Nanagers Here .every Time I Cone In.hes Nit There Ir Out And Wilk Be Back..they Chsrge As Mnidt Diupke Price Fir A Soddy Chinese Made Junk ..i Coukd Get A2000 Watt Incrrter W Bettet Warranty Onlune Fir Akmist Hzkf The Orice..there Us No Way To Reach Lice Cystimer Servixe.
Thus Conoany Is Un Decline Znd Have Unknowledgeable Sales People With Ignirant And Wrong Info About Their Own Company N Products..
If It Is Nit Resokced I Will Swutch To Napa As Well As Post A Horrible Review On Google And Complaint W The Bbb.
It Is A Shame.
I Will Ipdate You On The Resolution.
Paul Grasso
Core return for AC Pro..
My boyfriend and I had purchase AC Pro we bought one my vehicle and one for his vehicle at different times we did not use them all at once so when we went to take in for the return core they would not take it in mainly because we had no receipt that I figured they would give credit they won't even do that at one of the stores
I did a return today and was told I could not get cash back even though it was debit. I'm unclear how he returned item to the card because at no time did he ask for my card. He asked for a signature. Needless to say no money went back on my card. Bank says there is no credit pending to my card either.
The first store.i went to at prince and Fairview in AZ actually told me I couldn't return my items. She was very argumentive from the beginning and then advised me they accept no return on parts. She was the manager. But my a over return were same products just different store.
Sadly, I've decided to part ways with AutoZone. Lots and lots of money you will not receive from me.
returned brand new item I didn't need asked for refund the sales assistant scanned some things I had my wallet open because unpaid with debit card which is same as cash and they put back on card now I have returned there on many occasions and got cash now I'm waiting for a refund that was supposed to arrive immediately because it was debit not credit going on two days no refund in bank this is the autozone in el mirage Arizona I have been loyal customer for many years because I view this as fraudulent because the refund wadnt immediate I will now use only Amazon or Ebay screw the big box stores they just want to keep the money in there account to incur interest that's a load of c4ap
I been a honest man and spent a lot of my hard earned money at auto zone for years and after all of my disbelief In a company that not back up selling me s gallion of transmission. Fluid that was fill with water and a little trans fluid I ruin my bmw transmission now they have not gave a crap about backing my more like saying the customer is not important but basic nightmare if has had this happen let me know because this is going Virial Do to the head of auto zone is this ordeal ok by your code of honor to say ohwelll
I have purchased a set of signal light bulbs for my 2001 chrysler sebring convertible and upon trying to install the part i noticed that it didn't fit so i returned it the very next day about 6 hours later with reciept and correct package...i paid with my card and that told me that it was gonna be transferred back to my card immediately and i have yet to see a return on my card...I'm never doing business with AutoZone ever again...
Apparently, your immediate refund policy doesn't apply to your newly opened store in Hawaii, Waialae Ave. I paid $427.09 for cylinder heads on February 1st (Friday), transaction completed on February 3rd, so I went to your store to check status on my item, to be told that, although it shows stock maybe available on the mainland (not locally), none was in stock and there are no cores to rebuilt heads for my Ford Pinto 1978 2.3 motor. I was told by your manager (Jordan), that I will be refunded that afternoon, or the following day. Since there was no transaction, I visited the store again on February 6th, was told the same thing again, will do it this afternoon or the next day. On February 8th, 3rd contact, called and spoke to your sales person (Nick) who did my Visa card transaction, says, Jordan needs to do it but he is off island but will relay my message via text. Here it is, almost 2 weeks later & I have no refund, and I didn't even receive any product!
Is this how Autozone handles immediate refunds? Ensuring that their customers are fully satisfied with their services, by having them continue to call and ask when our refunds will be issued? This is bad business practice, and does not happen at Oreilly's or our local NAPA stores, refunds are handled by them, immediately.
I have contacted my Visa company who are currently disputing the charges. I am very upset and frustrated by how I am being treated as a loyal customer. I am posting this because I will not be the only customer that will be treated with disrespect at this store, I haven't had this problem with your Stadium Marketplace Store. Please advise what action(s) will be taken to resolve my issue and how you will prevent this from happening to other future customers?
Purchased a can of small cut finre bondo a week ago... upon opening it, I noticed it was separated into two parts, oily substance/resin and the Tiberius material. I did my best to mix it up but it is not a proper consistency But I took a portion out and spread it out only to realize it had no hardener included with product... There was no way to get the contents spread out on cardboard back in the can and I had to dispose of it as it was stinking up my basement. I am disabled and should not have to get back in my vehicle in 18 degree weather and drive to auto zone to attempt a return and have the disgruntled employees question my issue till I'm blue in the face. Autozone please help!!! Thank you.
had complaint with OBD scan tool that did not work. took it back and all the store manager said was you probably should have bought a better one'
I will purchase a better one along with all my parts at the local NAPA store'
very dissatisfied with autozone'
i can understand lack of knowledgeable help but this was more than i could take'
I bought a battery there 9/21/18. The battery turned out not the problem, i tried returning it and they flat out refused my money back or store credit and only exchange for another thing i couldn't use another battery,theres nothing posted in plain sight especially for battery saying this, otherwise folks would rethink GIVING Auto Zone free money, where's the justice for this?
I purchased a Duralast starter from the Autozone near me. Everything was fine. Figured out the problem was my alternator. I returned it yesterday 9/4 in its packaging in good condition. He had me sign and everything but where is my money? I literally returned it yesterday afternoon and nothing. I need the part for my car this is seriously inconveniencing me.
I purchased a part and they said it would be delivered and I paid and have the receipt and the manager expected me to do his job when fedex didn't deliver. What is wrong with the employees anymore. They are paid to do the same job as the people who retired and actually knew what customer service is or was. Autozone in Paducah on Irvin Cobb are thieves.
I bought a power steering pump. The store near me did not have it in stock, so I drove 30 minutes to the store that had it. Turns out it was the high pressure hose so I want to take the pump back.
It was unopened with my receipt but they said I have to drive all the way to the store I bought it from. Awful customer service. I have bought there for years and I will not go there again. Never had a problem at Oreileys, so I am going there from now on.
These idiot inept morons at Auto Zone Anoka sold me the wrong parts. I brought them back unopened and they refuse to give me my money back. They are going to be vary sorry x 10. I am so angry and will get even x 10. They are going to rue the day they ripped me off.
4/7/18 I purchased Silverstar Ultra H11 headlights. One the back of the package it states that satisfaction guaranteed for 12 months. If not satisfied just return to store with proof of purchase. I specifically asked the salesman to confirm to policy, and he did. It's now 7/19/18. One headlight burned out. I attempted to return to the store that I purchased it from with original receipt to find that their undocumented return policy expired at 90 days. Very dissatisfied with Autozone on this matter. The store of purchase is in Broken Arrow, Oklahoma.
4/7/18 I purchased Silverstar Ultra H11 headlights. One the back of the package it states that satisfaction guaranteed for 12 months. If not satisfied just return to store with proof of purchase. I specifically asked the salesman to confirm to policy, and he did. It's now 7/19/18. One headlight burned out. I attempted to return to the store that I purchased it from with original receipt to find that their undocumented return policy expired at 90 days. Very dissatisfied with Autozone on this matter.
The absolute worse experience I had with this company, I went to return an un used batter with the original receipt from my 2003 Honda Accord, and the manager stated he won't do it, and to return it to the original store I brought it from 1 hr. away. Btw I have a company car in case that matters. I will make sure our church/company never does business with this horrible store. The store was on memorial and dairy Ashford, at 9 am on 6/11/18 the gentleman was wearing a grey shirt
I purchased a car battery in 2016 that went bad. Went to your Marina Del Rey Auto Zone store for warranty exchange and was informed by store manager that I was eligible for warranty but not the installation. Installs are only done by staff for "new" customers. I was instructed to purchase a battery for $200, go to a mechanic and have them do the swap and then lug the old battery back to the store. I attempted to contact the area manager, wrong number posted. I called regional manager and left a voicemail, no call back. Horrible customer experience. Also, senseless since your company is now paying credit card merchant fees for unnecessary transactions that are costing you thousands every day.
I needed to change a headlight bulb in the parking lot. They didn't have the screwdriver I needed to rent/borrow from them, so I had to buy a screwdriver and a bit set. Used it to unscrew and screw 1 screw. They refused to return it because it was a "used" product, even though it was in original packaging and no damage. Now I have trash overpriced autozone tools that I can't return.
I went to our auto zone (fruit ridge sac ca) vwent to return a item with the seal intaked the employer opened the item and broke the sealed product and I could not return it instead of owning up to his mistake which we all do he would not retuen item can they go and rewind camera?
I returned a Ball joint Service set Rental. Returned it March 4th / Sunday, actually the same day that evening. it's March 11th / Sunday, I am still waiting for my refund. Contact bank next business day and I will post again when my Refund will be back in my debit account.
Peace Out...
Your refund will specifically NOT be immediately refunded.. According to Michelle at the Dunwoody Ga store.. Says I'll have to wait up to TWO DAYS!... that is NOT IMMIDIATELY REFUNDED! $372 out of my DEBIT ACCOUNT... So now I can't even order the correct part from someone that actually carries it, up to two more days!!!... I guess that's okay? On WHAT planet?
Can anyone train autozone employee in Derby CT how to check battery not holding charge, They know only how to Charge Battery. Battery lost Charge after 24 hrs. from charge. Battery have bed cells. They can't replace battery, I was told the battery take charge. ????
Went in for simple tune up items,plugs, wires, cap and rotor. It started off wrong cap and rotor. Brought it back in 2 days later and they said they would have to order it should take a week. Week later they being me out a big box. I told the associate looks like a distributor to me. It sure was and he looks on availability of the cap and rotor and said it will be a week and a half out. I went ahead and took the distributor thinking mine was old and I was tired of waiting. Everything was good for about 3 weeks. Truck died... The Duralast distributor dropped the gear into my block which busted my cam gear, dropped a lifter, bent a rod and valves and caused #3 piston to premature detonate and melt. Haven't been able to reach anyone yet to discuss this matter. Would be sure kind of them to get Ahold of me.
Autozones core policy is pretty poor. I bought a brake caliper and when I bought the new caliper, I had my core with me. Instead of removing the core charge, the employee told me the new system wouldn't let them remove the core charge at the point of sale. The system charged me, then returns it. Only problem as we all know, money going back on takes a long time. Who wants to keep checking to see if their core charge was actually refunded? When a person buys a part and has the core with them, they SHOULD NOT BE CHARGED and THEN REFUNDED at a later date. That's wrong and irritating. If you have your core, you don't get charged for a core PERIOD.
I know why the Zone is doing this, too many employees were not charging people for cores and never getting the cores returned. Well that's the Zones tough luck!
Returned around $100 worth of parts 2 days ago. The clerk said I didn't have to swipe my card for the return which I thought was odd. Anyway still haven't seen the money on my bank statement. So does autozone just have my card info chillin in their Accounts? Cause I didn't have to swipe for the refund I'm about to call autozone and my bank have the original receipts.
My daughter needed a car battery. Told her to go to another store but it was Sunday and they were closed. My daughter had her name on my checking account and I told her that they would know what battery she needed. Whomever sold her the battery, told her she had to pay for a warranty, which is not true, all batteries come with a limited warranty without extra costs. And apparently he sold her the most expensive. We live an hour away so we were not with us and she trusted the guy to sell her what she needed. I ended up paying $157 for a simple car battery and they told her she had to pay extra for a five year warranty! I'm not done with them yet!
I bought a brand new fluid injector for my 95 Toyota Corolla AutoZone when I get to find out the injector on my car was not bad it was the distributor misfiring and sending bad signal I take that the original fluid injector in the box with my receipt and they will not take it back at AutoZone I paid $53 with tax for the injector they won't even give me a store credit or refund back?
I have an Auto zone reward card, (for years). I always shop there for car parts. today, I bought a car part, (brake caliper bleeder valve/screw) for the front wheels. Dave was the young man that helped me. I bought the brake bleeder screws, to my husband. They were the wrong screws. I took them back. These were still the wrong screws. In the confusion, back and forth, I lost my receipt. Dave said I couldn't get my money back, even though he had just sold me the screws. so, I traded for something else.I don't understand business like this.
I have always liked Auto zone. This kind of treatment shakes my faith in auto zone 0371, Holly springs, miss.1680 crescent m I would like to hear from you.
Auto zone manager did not wante to exchain mi alternator with liv warnty becauese the lavel dl was gone an he said the autozone never sells motorcraft only dura las an 10 year a goo i buy it a autozone bud other guy steep up an exchain the part and he look stupet
My rear right parking brake wasn't working, so it obviously won't pass state inspection. Therefore I went and bought a rear caliper from an Autozone store 20 min away from where I live (the parts were only in stock in that specific store), so I installed it, Parking brake didn't work, the "remanufactured" caliper didn't work no matter how much I pumped the brakes...So I went to the junkyard and bought a caliper for 10 bucks to test if its the caliper or the brake lines that aren't working...what do yo know? the caliper from the junk yard worked like brand spanking new, my parking brake was working fine again, so obviously the "new" Duralast caliper was defective......so I went to return it to an Autozone closer to my home 5 min away, The Guy working there said he wouldn't refund it because It had the "ford" logo on the caliper...... T_T....what a liar....I seriously bought it that way, aren't duralast parts, just oem recycled parts? seriously old man??? he looked so nervous while he was telling me this blatant lie straight to my face. He told me to take it to the store I originally bought it and to speak to the manager.....So I drove all the way to original autozone store........the worker there said they couldn't refund it because I "installed" it (how am I suppose to know if a remanufactured part is defective?) and all they could do was replace the part with another........I'm done with Autozone.
I bought a brand new battery yesterday in Autozone #1268. I went this afternoon to the same store to returnt it, but the employee said they don't accept any electrical product back. I said nobody explained to me in the store when I bougth it, neither the receipt showed nothing about it. I frecuently go to this Autozone store, but it is the first time anything like this happen to me. I want to know if this is in the Autozone return polices or it was just that he woke on the wrong side of the bed.
I bought a brand new battery 2 days ago didn't even put it in my car trying to take it back and then tell me they cannot take batteries back that are you once you leave the store with them it is considered used it is a joke I'm out $180 now and they don't want to give me my money back I will never get on his own again
I bought a 5.4 motor my card limit was undee the price of the motor so he charged $2000 an tried it do the other half an my card declined so he voided the purchase an sworn my money will be in my account it's been a two days an nothing yet its about to get real
Had a wheel bearing that was only one month old took it back to get my money back from the warranty they just gave me the same part why would I replace a junk part with another junk one this was in Cambridge Ohio they said they don't do refunding even though it says clearly on the receipt they will there clearly not public people there
I bought a master cylinder at Auto Zone last month, went to return the core and they told me that someone had returned it already? I had the core in a bag in my hand and said how could that be possible? The employee said "they just need your phone number to turn something" I said, "Well I used my debit card, so where'd the money go for a core that wasn't the one I just had replaced". She then tells me "if you use debit card, we give cash back". Auto Zone, for real. That's pathetic, it was clearly under MY name, with MY name on MY debit card, so uh you guys need to change the way you do things a bit, and you bet your ass I'm pursuing it.
I bought a hiv light from AutoZone in Stockbridge ga I took it back the next day it didn't work right I ordered another one in the time that it took for my new one to come my husband bought me 2 pink ones now AutoZone won't return my money I have receipt and the box has not been open AutoZone sucks and this happened on the 13 of Oct what can I do
I bought a manufactured alternator, I had a mechanic look at the car the next day, and he told me the alternator wasn't the problem. Legit after he told me that i went to go return it, and the worker takes it out the box and see's it a little dirty, and says you can't return it, it was installed before... and i explained i never even opened the box and she kept saying I'm lying that she didn't give it to me like that then walks away. i need a refund but don't know what to do if that store isn't helping me.
Been 13 days since I had made my alternator return for the deposit I have yet to receive my money why does it take so long? I am a manager at a retail store usually will we tell our customers 4 to 5 business days now it's on the 13th day and still nothing on my account from now on I will be shopping at Amazon. I was pretty excited to see an AutoZone down the street but merely disappointed now. I know credit is not instantaneous but I'm sure doesn't take 13 days to get your money.
Well so far they are no better in Columbus, Ohio. Returned something defetcive, the weezle that helped me finishes up the transaction hands me a little receipt says "it will be credited right back to your card". That was 4 days and counting! I wont go back either!
I returned a 'free rental tool' that I had too long so they get the rental tool back and I get an AutoZone gift card for $150 that I will never use. So I think I will go to the store every week and buy $150 worth of the small stuff and return it on the weekend until they get tired of playing that game.
AutoZone in Hartselle al still no refund on my credit card. I had my receipt nd product purchased but they still have not put the money on my card. She said it would be immediately on the card and still nothing. Since I had my receipt she could have gave me cash and would not give me my refund the way I wanted. I did not want it back on the card but she would not listen. Anyways I will he reporting them to the BBB because they are not doing business right. I am a mom of four I need very dime I can get and I feel I have been ripped off. Thanks
Policy seems to utterly vary by store and location. I hear other bad experiences posted here yet have not had any bad ones - i've always been treated with respect and without complaint, but then I do alot of business there. If the only thing youve bought is one set of $20 pads and you race a car every weekend and are on your sixth set, sure a place is going to look for ways to get rid of you. If youve been buying parts for years and you just got a bad run of ignition modules so it's your third return they still want to keep you because of the overall average. Try not to jerk them around and they wont jerk you around. Be friendly with the guys there so they like you and they'll do favors.
Then again some locations are probably just going to be crap/some manager telling the floor guys to screw over everyone - so don't do business there. Maybe multiple locations within a single area - so find a different chain. It still comes down to local management and often how you are perceived as a customer.
I've never had problem with the tool rental system either returning it for a refund so if someone has a problem at one location then it should be that location instead of all Autozone they complain about.
Returned something to them last Wednesday which was 6 days ago...still waiting for the money back in my account, going on a week without 200$....they need to figure out a better way to refund this money.
I spent over $300 (order online/pick up at store) on car parts last Thursday & Friday at AutoZone & I had to return 2 sets of brakes Friday night. I was told my refund amount would be immediately refunded to my account. Its now Monday & I still haven't seen even a pending credit on my account. After reading previous comments it can take up to weeks for a refund. Please tell credit card customers that there's a possibly for the refund to take longer than normal to post in their account. If I knew it would take longer than I wouldn't be as uneasy about using AutoZone & using a credit card.
Don't depend on lifetime warranties from autozone.They print their receipts una way to where the ink fadeß and magically your purchase and your money fades des ales also.They swear up and dowm you never purcha ed anything from them.I would purchase every thing with a major credit card,note the transaction date and number report them to their disttict manager then go to the attourney general and see what options you got.Every thing autozone sells is chinese junk! Beware!
Auto zone will not stand behind what they say or sell. I wish they could be held accountable for there lies and refund either product or money to every person they have wronged and close the doors. I was brought up to stand behind your word i have seen many reviews now after being wronged by them twice now and hope everyone will start reading these reviews before buying anything from them.
Went AutoZone and the employee gave me the wrong part after I got home and found that out I came back to get the right part and I return the wrong part. I have paid for it on my debit now is taking 4 days and I still haven't got my money for the wrong part. bad business AutoZone.
Hi i have a complaint about the autozone off manhiemm rd. in bellowood, illinois. The enployees were really rude to my father and I. They were arguing with my father and due to english being his second language and him not being able to understand. They misplaced our warranty then eventually found it. It was an embarrassing experience due to them threatening to call the cops on us once we demanded they help us find it. There was a woman there. She was the rudest of them all. It took pla
ce today arojnd 10:45 am
My headlight was broken so I thought I needed to change the HID bulb.. Bought the 95.00 HID Bulb from Pep Boys and my mechanic told me it wasn't the bulb so I Went to return the bulb with the receipt unopened and still new haven't even been a week yet and they didn't take it back.. So I'm here with this damn 95.00 headlight that I can't even use.
Ill share a good tip with all ofu. Pay me later. If u buy a new part from autozone or oreillys and inatall it but want to return it for a refund they will not refund you because it ia used. So what you want to do is go to the counter and tell theguy the part u bought new and installed wasnt the one u wanted it was the wrong one and tell em to give u another part for the same price new. They will take ur used part and give u a bra new one. U get the receipt u take that new part u just got and go to another store and ask for a full refund since the part is new and unused
I'm going to throw this out there, all the people complaining about autozone return policy and how they are going to go to another store. Pep boys has a worst return policy,as does advanced and let me not get started on the napa you looked at it no refund policy. Some of the stories here seem a little embellished if you ask me.
Never again going back to autozone in Oakland ca Fruitvale station. Went to do a return for my egr and I had it under through warranty but no reciept . Gave the associated Lonnie my part all he did was open the box and didn't even go through warranty he just instantly gave me an attitude and was being rude and did not Wang to return my part all he said was come back tomorrow talk to store manager. For. What I feel every customer has their right of way to get their return ,refund rather there's no receipt or if its under through warranty. Lonnie was a rude worker and he is not suitable for being behind the counter and work there. He is not helpful I walked in that store 3x to do my return he kept walking away and can't solve my problem .
went to Autozone 2x wires for my 98 expedition all is well pay for wires. went home installed the wires ended up being wrong set of wires so all the wires didn't fit on the truck went back to Autozone to let them know they gave me the wrong ones he looked at the box says these wires go to a different vehicle mind you I had receipt that I just purchased them a few hours before God tells me can't return well I shouldn't say return should say exchange for the correct wires for my truck. Manager comes over explain the problem give him receipt he looks s I remember your face and then precedes to tell me same thing due to the other wires cost a little more fine and dandy I don't care paid the price. More of the story is wasted half of my day then I took off work to fix my truck wasted gas and time going there twice Plus why did they tell me they can't exchange when they did it anyway what a headache very dissatisfied with this experience
Bought $130.00 worth of brake parts and tools on one day, lost receipt. Went to return two combination wrenches which totaled $18.00 the next day, couldn't return for credit to debit card only offered store credit. Wouldn't you think there is a return policy covering loss of receipt and credit to debit card since purchase is listed in computer? Lost customer over $18.00 refund as there are numerous differing store options in area.
I had rear struts from advance auto parts, for a decade. They finally blew out in California where AAP hasn't reached yet, so I bought struts from Palmdale Blvd in Palmdale autozone.
That was December, by mid January they had blown out already.
I ducked it up, dealt with the EXTREMELY rude man behind the counter week said the struts weren't put in right. Bull spit. So I got another set and we put them in EXACTLY how that guy said to. By March the struts were dead again.
I was offered a more expensive set when I complained, and they even claim to have upgraded ONE of the TWO struts"free", but how is that good for mycar, different struts????
Anyway, it's been months of dealing with the big guy in the store, (started in March, it's almost July now) plus his boss Ernie Romer, and now I've been dealing with Lisa Witlow, trying to get thing finalized and get a refund but you guys sent a check in the wrong name and now went sent another check to me even though I returned the other one.
Frustrating.
Never buying from you again.
EVER.
Autozone, you really fail.
I went to autozone today in CEDAR PARK TX to reorder a part that had a defect and the worker told me this was the last time that I can order the part and that I couldn't return it no more even tho if the part had another defect..does he have the right to do that? I understand if I broke it..but a defect..COME ON MAN!!!!!
AutoZone hires kids fresh out of high school no experience this cashier's computer said the fan wrench for a Ford explorer fit my 3.9 dodge......no returned the rent a tool they fought with my wife that it was right and refused to sell her an adjustable wrench I used with my homemade tool....Went to advance got the wrench removed the fan I walked in AutoZone slammed the failed water pump....from AutoZone on the counter with receipt ordered him to get my return and asked him how I got my fan off if he said I couldn't do it and refused the sale to my wife. 20 yrs plus experience in mechanics please do tell me how I can't know more than a kid and a computer full of some dropouts advice.mind you half the comments on here I'll say this much it states LEGALLY on the receipt 90day return policy you could swap parts ect for all they know and as much I hate them they are still right please stop posting nonsense
AutoZone hires kids fresh out of high school no experience this cashier's computer said the fan wrench for a Ford explorer fit my 3.9 dodge......no returned the rent a tool they fought with my wife that it was right and refused to sell her an adjustable wrench I used with my homemade tool....Went to advance got the wrench removed the fan I walked in AutoZone slammed the failed water pump....from AutoZone on the counter with receipt ordered him to get my return and asked him how I got my fan off if he said I couldn't do it and refused the sale to my wife. 20 yrs plus experience in mechanics please do tell me how I can't know more than a kid and a computer full of some dropouts advice.mind you half the comments on here I'll say this much it states LEGALLY on the receipt 90day return policy you could swap parts ect for all they know and as much I hate them they are still right please stop posting nonsense
ok heres the thing...I went in to buy new wipers and was conversed into buying a more expensive wiper than I was planning. Plus the style (Bosch) is a large bulky style in my opinion than a regular wiper blade that I am used to having but because the clerk put the wipers on my vehicle i do not have the oackaging can i still return them or no?
Autozone is the biggest Ripoff artist in parts business - I never will go back to them
alternators with no brushings - sparkplugs with no core oil pump failed to work on install - etc etc etc they don't have parts - they have 90 day junk !
and we owe this mess to NAFTA no longer are parts made in USA everything coming out of Mexico and Canada does not and will not use US Steel in their part and the metal we are getting in parts now is not pure - and will never hold up - why a battery wont last a year - then cheap labor = parts not complete i.e plugs with no core - alternators with no bushings ---- JUNK!
Tried to return a cap & rotor (wrong parts) the next day. There was no receipt in the bag. They could not find a record of the transaction under my account. On the third visit I produced my credit card statement wherby the manager tried to credit my account. The system would not allow the transaction. Spent way too much time with this. I have now been shopping at O'reillys and will send the parts back to corporate!
My cylinder lock switch stopped working. I could not start my car. Paid a cab to take me to the Auto Zone on South Cobb Drive. Purchased the part for $18.++. Took me about 3 months to save the money and find a reputable mechanic to fix my car. He used his own part so that he would guarantee the repair for one year.
Took my part back with the receipt for a refund. Cashier could find it in their database. Called the manager (Mr. Bell). He said because it had 90 days since the purchase, they would not refund my money.
I find that many other people have been ripped off by Auto Zone. I think it is time to see about a class action lawsuite....I am tired of letting people and corporations screw over me......I do not deserve it.
I replaced the starter and battery on my car. I was supposed to get 40 $ back after bringing the old starter (core charge) so I checked my account online and noticed I didn't get the 40 $ back on my card. It's been about 3 days. I'm never going back to Autozone, I hope they lose a lot of customers because it's not just one autozone I've been to where the customer service lied to my face, but every autozone I've been to.
Autozone would not issue refund or credit for my unopened item. As far as I'm concerned I will never step foot in any of their stores again. They lost a good customer for 20 bucks. Good thinking autozone. Hope you go broke. Customers build your business, and you certainly piss off quite a few.
...a complaint involving a refund that took over a month to get the money..actually it will still be 10 more days. I ... to refund the $15. for faxes. I live a distance away from a store that faxes. so time was also involved. There are atb least 5 other auto part stores in the same city as autozone. Rest assured I will be going there ...
I ordered rotors and brake pads online. they were shipped seoerately. the royors were someone elses order. I took them back to autozone for a refund and purchased the correct ones. The refund was to go back on the card they were purchased with. instead of going to me the refund went on the persons card who ordered the parts. I have called at least 6-8 times. before thanksgiving they told me a list of papers to fax them I did this and waited a week still nothing the friday after Thanksgiving I called and they couldn't help me because the person ...
... autozone took advantage of me...I took a starter to autozone to have checked...I was told it's was bad..so ...did...so I goes to return the new starter for a refund...They told me exchange only ...second opinion from advance auto before I got one from autozone..... At least they will give you ...
I bought a pair of RainX wipers last week. My current wipers were shot so I replaced them at the store parking lot(like I have many a times before). Threw old ones away along with boxing and receipt... explained myself to the man and he told me no receipt no exchange. But they have your sale on there computers. Why can't ...
..., dismissive, and uninvested in the company's outcome. It is too bad that Autozone is unable to hire folks that have an understanding of how retail sales works (returns, for instance...Maybe the customers are unhappy because they feel that when they go to a speciality store like an auto parts store, they ( the customers) have the apparently unrealistic expectation that the person behind the counter will actually know something ... the parts that make them work. Never again Autozone, and your company man who left the &...
...went out on my older Accord. I took it out and bought a replacement from Autozone in Elizabethton, TN. Last week that alternator I had ...So I take it out and go back to same Autozone and get a replacement. My gf's uncle is a mechanic and ... the "bearings" were bad and alternator needed to be replaced. This is where is gets bad. I go back to same autozone with alternator, original receipt, and returned alternator receipt from few days earlier. Explained my ...I couldnt get another one there. Manager refused store credit or money back in exchange. I said I would not leave without something so...
I went into AutoZone in Lebanon, MO to return a wheel bearing that I purchased. When I went into return it the manager was very hateful and a jerk about ...the wheel bearing was not what was wrong so I wanted to return the part. I purchased it there and it was on their computer ...give me my money back for the part but it was going to be credited back to a checking account that was closed and he did not understand the fact that the account was closed and that I do not bank at ... customer is always right. Obviously that is not the case with AutoZone in Lebanon, MO. I will not do business there...
... had a very upsetting experience with David Munoz, manager at store 3387 on Ray road in Chandler AZ. I took ... and he said to come back in an hour, he needed to charge the battery. I have never seen a less qualified person ...with him, like a schoolyard bully. I will never return to Autozone, not even for warranty replacement on the many parts I have purchased through the years. I was pleased to not see him when I returned. He was out to lunch, thank the Lord. I voiced ...run off even more customers today. There is an O'reiley store just across the street. David lost Autozone a long time customer. And...
... side and the autozone on 5500 west, Mdison St has a store mananger that is all about not treating you right. I bought a...on the case it say,s [1 year warranty], I returned the impact and a mananger[PAUL] remembered that i purchased this with my autozone points, and gave ... a new assistant mananger find me a new one , Montrell the store manager told the guy to tell me that they were out of stock . This guy gives me the run around about the warranty. I point out to him that the... mananger,s office phone number will be a blessing to me . also another store on central & diversy told me to call the ...
... problems. They are only paid to answer phones, stock and change out your shelves, ... merry way. If you want more, pay the professionals to get it done. Don't be cheap and ... get what you paid for. By the way, people that work for Autozone are not qualified mechanics. Think about this, are all clerks ... teacher with 10+ students. There's 6 peoples ready to pay, eight poeple that needed parts and 4... You can't return something that's openned. No working on car "Store Policy." ... want. I wouldn't borrow something from you and return it in a loudsy condition. If it's defective, that's different. ...
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