Search for a Company by Name
Home > ALDI Returns and Refunds

ALDI Returns and Refunds

ALDI Return Policy

ALDI has return and exchange policies that vary depending on the type of product purchased.

Double Guarantee:

Any unused product can be returned, together with the original packaging and receipt to an ALDI Store Manager. You will be given a refund of the purchase price and issued a replacement product.

Any non-food Special Buy items require an original receipt to be exchanged or returned. If a product is found defective upon purchase, it can be returned for a full refund to an ALDI store. Should a product fail during its warranty period, the customer needs to contact the manufacturer to resolve the issue. If a satisfactory resolution cannot be reached, contact ALDI at:

Customer Support
ALDI Inc.
1200 N. Kirk Rd.
Batavia, IL 60510

You will need to include your name, address, phone number, the name of the defective item, the ALDI item code, a description of the problem and a copy of the ALDI sales receipt.

Certain items have a special return and exchange policy associated with them. Computers and electronics can be returned within 90 days upon presentation of a receipt. Open DVD or software products cannot be returned for refund, but may be exchanged for the same product if defective. Software or DVD products can be returned unopened within 14 days of purchase if a receipt is presented.

See what others are saying about ALDI returns, refunds and exchanges

Add a comment about ALDI -->
It seems most of the comments here are negative about experiences with ALdi's return policy. My experiences have been positive, although I was unaware of the refund/replace guarantee until just recently. Of course they didn't mention it to me. I have a copy of the policy in my purse and will present it the next time I return something. I look forward to more positive experiences with Aldi's.

flmango 7/29/14 8:47AM


I bought some produce from Aldi, not even a week ago and it has all gone bad. I didn't keep the receipt because I didn't think that was something I would have to return and I rarely ever keep food receipts. The store wouldn't take it back. I guess I won't be shopping Aldi anymore because, a whole bag of russet potatoes, sweet potatoes, AND zucchini have gone bad in just a few days.

qui 6/27/14 8:55AM


I bought happy farm's cream cheese and it was sour. I dont know if it was a bad batch from the vendor or if it was stored Improperly by ALDI's. Todays date is 6/21/14 and the code date on the item is 11/5/14. ALDI's needs to step their game up. A customer should not take a bite of their bagel and tast "sour" cream cheese. Item was purchased at ALDI Rensselaer, NY

andym 6/21/14 2:00AM


I bought the frozen stuffed shells at Aldi and had a allergic reaction. I am allergic to msg and apparently this was included but under a different name than msg.

shirley 6/19/14 6:42AM


Yesterday I spent £49.99 on purchasing a HD Camcorder to attach to a bike. Camcorder failed to operate so today returned the item to the store so I could exchange the item. I was told I could have another item but I would have to purchase that and they would issue a refund to my card for the returned item. That would mean that I would be out of pocket by £100 instead of £50 for nearly a week. Strange policy! So when I eventually get my refund I will purchase another camera elsewhere! Disappointed as wanted to use the item this weekend!

Kent Vespa 5/24/14 1:04PM


Aldi will not return a neck vibrator even though the sign says satifaction guaranteed on products. The shift manager told me that meant food products only. I lost my receipt she would not even give me store credit. Don't post a guarantee, and not back it up. I was in the Lawrenceville, Ga store.

Anonymous 3/19/14 4:19PM


I almost always buy my toilet tissue at aldi but the package of 12 roll willow soft and strong is rough like sand paper. That may be the end that . Why do they change their products like they do? Keep it up , i am heading back to walmart.

susan roeling 3/15/14 5:56PM


In March 2013 I purchased Aldi brand basil infused olive oil but could not open the bottle no matter how hard I tried. I returned the bottle to the Duluth GA Aldi store and the manager would only give me a replacement but not refund my money. Aldi has the Double 100% satisfaction guarantee and the manager said it did not apply in this case. Aldi's website states "If for any reason you are not 100% satisfied with any product, we will gladly replace the product AND refund your money." The Aldi olive oil had the double guarantee printed on the bottle. Aldi's guarantee is meaningless.

Anonymous 3/9/14 9:01PM


Hello, I am writing this letter on the behalf of one of your trail mix in the 1.75oz bag. I purchased them at the Aldi's store on West Florissant right pass the Seven Hills area, zipcode 63033, I think. Nature's Best Southern Grove, Indulgent Trail Mix: My son was having this for a breakfast on the run, before he left today. Thursday, March 6, 2014 had a matchstick in it. He actually had this in his mouth. I think you should contact the people that put these on the shelf. We don't smoke or even own these. Someone could have seriously CHOKED on this. PLEASE CHECK THIS OUT!! You may say it was just a small purchase, I say it could have caused a DISASTER in somebody's life.

mse2u 3/6/14 7:30AM


I took a electric stove back with a receipt for a refund as did not need ut paid part card part cash the assistant manager said I can only be refunded card as it was the majority payment but I wanted the refund to be the way I paid for this

jakelees 1/24/14 2:22PM


I have purchased most of my groceries at Aldi's. Prices can't be beat. My problem lately has been with the Southern Grove pitted prunes. Finding in recent months the prunes in containers are packed down causing many to be flattened down.
Even occasionally so tough they are difficult to chew. If this was a one time occurrence I wouldn't have thought any more about it. (has been every container)
Not sure how to handle this since a good part are ok. My plan is to inform my local store to see how to handle.

Roberta 1/16/14 8:32AM

Contact Information
Complete ALDI customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete ALDI customer service phone numbers and contact information at ContactHelp.com

Scoreboard Ratings
See detailed ALDI customer service rankings, employee comments and much more from our sister site.

Find detailed ALDI customer service ratings at CustomerServiceScoreboard.com